Application Support Officer – Arcus/Salesforce Implementation
- Location
- Greater London, England, United Kingdom
Services and other stakeholders Produce technical documentation, support procedures and user guidance Support go-live, hypercare and transition into business-as-usual support Deliver knowledge transfer and upskilling to internal support teams Essential Experience Strong experience configuring and implementing enterprise applications Experience with Salesforce, CRM, case management … code platforms Experience designing workflows and business processes Experience translating business requirements into technical solutions Experience supporting implementations, migrations, upgrades or service transitions Knowledge of system, integration, regression and user acceptance testing Experience supporting data migration activities Strong troubleshooting and analytical skills Strong stakeholder management and communication skills Experience ...