101 to 107 of 107 Major Incident Management Jobs in the UK

operating model. Drive service transformation, optimisation and continuous improvement. Establish effective service governance across SLAs, XLAs, OLAs and KPIs. Lead and develop service management teams, building a high-performance culture. Provide senior leadership during major incidents and operational escalations. Develop and deliver a service improvement roadmap with measurable … outcomes. Manage strategic suppliers, performance, contracts and operational risk. Drive excellence across Incident, Problem, Change, Release and Capacity Management. Improve service integration, user experience and overall service maturity. Ensure compliance with relevant security, regulatory, ISO and CE+ requirements. What You’ll Bring - 10+ years’ experience in IT service management ...

operating model. Drive service transformation, optimisation and continuous improvement. Establish effective service governance across SLAs, XLAs, OLAs and KPIs. Lead and develop service management teams, building a high-performance culture. Provide senior leadership during major incidents and operational escalations. Develop and deliver a service improvement roadmap with measurable … outcomes. Manage strategic suppliers, performance, contracts and operational risk. Drive excellence across Incident, Problem, Change, Release and Capacity Management. Improve service integration, user experience and overall service maturity. Ensure compliance with relevant security, regulatory, ISO and CE+ requirements. What You’ll Bring - 10+ years’ experience in IT service management ...

scalable digital workflows, AI-driven automation, and user-centric service experiences. Key Responsibilities ServiceNow Platform & ITSM Lead implementation and enhancement of ITSM processes including Incident, Problem, Change, Request, Knowledge, and Major Incident Management. Configure and optimize ITSM Pro capabilities and best practices. Drive ServiceNow platform governance, performance … leveraging Agentic AI. Virtual Agent & Conversational Experiences Design and develop Virtual Agent topics and conversational workflows. Integrate Virtual Agent with ITSM, Service Catalog, Knowledge Management, and external systems. Improve employee and support experiences through self-service and AI-assisted interactions. Service Portal & UI Builder Design modern employee experiences using ...

/Employee Center UI Builder Performance Analytics Flow Designer Enterprise integrations Key Responsibilities Lead the architecture, implementation and enhancement of ServiceNow ITSM solutions covering Incident, Problem, Change, Request, Knowledge and Major Incident Management. Design and implement Now Assist and AI-powered ServiceNow capabilities . Define and configure … ITSM preferred CAD preferred ServiceNow AI/Generative AI certification advantageous CTA highly desirable ITIL V4 qualification advantageous Nice to Have AIOps Event Management CMDB/ITOM AI Governance/Responsible AI Multi-cloud environments Enterprise integration architecture Agentic AI adoption and operational governance ...

market data applications, and collaboration tools. Manage incidents, service requests, and problem resolution in line with SLAs. Perform root cause analysis and participate in major incident management. Deliver VIP and executive-level technical support. Required Skills & Experience Proven experience in Trade Floor, Front Office, or Financial Services … Strong knowledge of Windows OS, Microsoft 365, and enterprise desktop environments. Experience supporting market data and trading-related applications. Excellent troubleshooting, communication, and stakeholder management skills. Ability to work effectively in high-pressure, business-critical environments. Preferred Skills Experience with Bloomberg, Reuters Workspace/Eikon, or similar market data ...

coordinate a hybrid team delivering high-quality IT service to colleagues across Bradford (with Leeds support as needed). The role focuses on incident and request handling, SLA adherence, and major incident management. You’ll develop the team, drive service improvements, manage 3rd party relationships, and report ...

support complex IT solutions, acting as a trusted advisor to clients and internal teams. The role combines technical consultancy, infrastructure design, project delivery and major incident management. You will lead technical projects, provide mentoring, and contribute to internal governance while supporting ISO and information security controls. #J ...