Contact Channel CX Lead
- Hiring Organisation
- Pertemps Thames Water
- Location
- Reading, Berkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 62,650 - 70,000 Annual
pattern or hours: 36 hours per week (Monday to Friday) What you should bring to the role Proven experience in channel management, campaign management, marketing, communications, public relations, or service design-especially in email and SMS channels. Expertise in designing and optimising end-to-end customer journeys. Experience leading journey … research. Strong analytical skills and commercial awareness. Leadership experience managing high-performing teams. Experience in Agile product delivery environments. (desirable) Background in campaign management, marketing, communications, or PR. (desirable) Knowledge of new contact technologies and digital transformation. (desirable) What's in it for you? Competitive salary from ...