Technical Consultant (Customer Support)
- Hiring Organisation
- Zenith Advisory Partners
- Location
- Other, United Kingdom
- Employment Type
- Permanent
email, and the support portal. Log, prioritise, and manage support tickets through the helpdesk system. Provide guidance, advice, and best practice to customers using Microsoft D365 Business Central. Investigate reported issues and identify appropriate solutions or workarounds. Resolve functional support requests where possible. Escalate complex technical issues to developers … helpdesk system. Ability to prioritise multiple requests in a fast-paced environment. Professional and customer-focused approach. Good written communication skills. Desirable Knowledge of Microsoft Dynamics 365 Business Central. Understanding of ERP support processes. Experience supporting business software applications. Familiarity with Microsoft Office applications. Experience working with issue ...