1 to 25 of 72 Performance Metrics Jobs in the South East

About the Role We're recruiting an experienced Lead IT Service Delivery Manager on behalf of our leading utilities client to oversee the delivery, performance, and continual improvement of IT services across a complex, regulated organisation. You will lead a team of Service Delivery Managers responsible for ensuring that … People Management Lead, coach, and develop a team of Service Delivery Managers, fostering a culture of ownership, accountability, and continuous improvement. Set objectives, monitor performance, and support professional development. Major Incident & Service Operations Manage major incidents, P1 and P2 events through to restoration and root-cause resolution. ...

+ Bonuses, Fully Remote (UK) We’re hiring an Account Director with proven experience managing B2B tech and SaaS clients within a digital, performance or demand-generation agency. You’ll lead senior client relationships, drive commercial growth, and shape strategic conversations across accounts focused on demand gen, paid media … performance marketing, ABM and digital strategy. What You’ll Do Own and grow senior client relationships across B2B tech, SaaS, scale-ups and high-growth companies Lead strategic, commercially focused conversations tied to pipeline, revenue, CAC, retention and performance metrics Identify and convert account growth, upsell ...

transition and alignment with their expectations. Provide training and support to clients on our products/services, ensuring they maximise their usage and value. Performance Analysis and Reporting: Monitor key performance metrics and KPIs to assess client satisfaction and identify areas for improvement. Prepare regular reports … leaveplus1 additional dayto be used 2 weeks either side of yourbirthday. Comprehensive private healthcare and wellness programs. A contributory pension scheme. Access to high-performance computing resources and a modern working environment. Professional development opportunities, including up to 10 days of relevant training per year. Our Recruitment Process: Stage ...

heart of modern financial services. Our client a leading FinTech are seeking an accomplished IT Service Management leader to take ownership of service performance, resilience, and continuous improvement across their UK operations.This is a high-impact leadership role for someone who thrives in fast-paced, business-critical environments. … service management across business-critical systems and infrastructure. Ensure technology services are prioritised and delivered in line with business needs and agreed performance targets. Oversee technical support functions spanning applications, infrastructure, and user support services. Act as senior escalation point for high-impact incidents, ensuring effective coordination, resolution ...

initiatives to improve operational efficiency and data-driven decision-making Implement Advanced Analytics: Introduce AI and analytics capabilities to optimise supply chain and operational performance Develop Digital Operating Models: Design scalable frameworks that strengthen organisational capability and technology adoption Programme Governance: Manage complex cross-functional programmes including scope, timelines … projections, business cases and value propositions to support growth initiatives Due Diligence Support: Coordinate advisors and evaluate operational and financial risks during investment processes Performance Measurement: Define KPIs and performance metrics to measure programme outcomes and operational improvements CANDIDATE REQUIREMENTS ESSENTIAL University education or equivalent background ...

skills What you will get: 10% employer contribution to a Group Personal pension plan Death in service benefit at four times your pensionable salary Performance Related annual bonus based on defined individual and Company performance metrics, with a target of 5% of base salary and a maximum ...

ensure business needs are effectively represented. Steer business concepts through technical solution design in collaboration with supplier solution teams and internal experts. Reporting, Visibility & Performance Insight Track and interpret delivery performance metrics such as velocity, throughput, and capacity. Provide clear, business-friendly reporting that improves transparency ...

Manager to support the mobilisation, coordination, governance and commercial oversight of multiple client engagements. The successful candidate will ensure delivery activities are executed efficiently, performance metrics are achieved, and client satisfaction is consistently maintained. This position requires strong delivery discipline, proven stakeholder management skills, and the ability … across multiple workstreams in alignment with timelines, governance and quality standards. Lead RAID processes and provide structured delivery reporting. Track KPIs and ensure delivery performance aligns with expectations. SOW & Commercial Management Create and maintain Statements of Work, ensuring accurate scope, deliverables and commercials. Support pricing, rate negotiations and margin ...

build capability and deliver an excellent customer experience for schools. Working as part of the senior leadership team, you will drive operational transformation, strengthen performance across all service areas and ensure our operational model supports our commercial and strategic objectives. Direct reports include the Head of Service Delivery, Head … business. Create aligned ways of working across field teams, service desk and projects. Champion a culture of continuous improvement and operational excellence. Service Delivery & Performance Ensure a reliable, professional managed service for all customers. Set clear service performance metrics and reporting. Drive consistency, standards and best practice ...

communications (including announcements, updates, and forum responses) and assist with developer events and technical conferences Collaborate with internal development teams and management to track performance metrics and continuously improve service quality Requirements Strong observation and analytical skills for troubleshooting and issue identification Ability to manage multiple queries while ...

will play a pivotal leadership role, owning strategic customer relationships and driving service excellence across major UK accounts. With full accountability for operational performance and profitability, this role offers real influence, visibility at a senior level, and the chance to shape service delivery strategy within a fast-evolving telecoms … across the UK & Ireland market Accountable for overall service delivery management and operations within the assigned market and customer base. Responsible for successful execution performance, customer satisfaction, and financial outcomes. Leads a regional team of Service Program Managers and Professional Services professionals delivering project management, design, implementation, consulting ...

processes, excellent leadership skills, and the ability to handle complex technical problems in a fast-paced environment and is dedicated to ensuring the optimal performance of IT systems and services. Working Hours: This role requires the ability to work in a 24/7/365 rotational shift pattern … Principles. Communication & Reporting: Maintain effective communication with end-users, ensuring that they are kept informed of the status of their incidents and requests. Monitor performance metrics, ensuring the team meets established service level agreements (SLAs). Provide detailed shift reports to the Head of IT Service Management highlighting ...

Data Analyst, you will use customer and campaign data from CRM and digital channels to drive personalisation, smarter lifecycle marketing and continuous performance improvement. You will Build and maintain CRM performance dashboards in Power BI or Looker Studio to track engagement and conversion across the lifecycle Define … data analysis, ideally within an agency Strong SQL and Power BI skills plus experience with Python or R for modelling Excellent knowledge of CRM performance metrics, customer segmentation and attribution Great storyteller who can translate complex data into clear recommendations for non-technical teams Comfortable managing multiple projects ...

delivery of externally facing self-serve analytics that help customers turn complex data into confident decisions. In this role you’ll build intuitive, high-performance dashboards and insights products, shaping data models, UX, and delivery so customers can explore their own metrics, spot market trends, and extract actionable … usage insights into compelling, easy-to-understand visual experiences that surface insight, not just information. Partner closely with product and analysts to define meaningful metrics, align on success measures, and ensure data accuracy, consistency, and trust across customer-facing analytics. Act as a data storytelling expert, recommending the most ...

their best. You manage and optimise CRM data, ensuring accuracy and visibility across the sales cycle. You produce clear, timely reports on pipeline, performance, and forecasting. You support new team members with onboarding and system training. You coordinate between departments to improve quote-to-order and reporting efficiency. … identify process improvements and support key projects that increase operational effectiveness. You analyse sales trends and performance metrics to highlight risks or opportunities. You handle internal and partner queries professionally and efficiently. Your Profile: You have experience in Sales Operations , Business Administration , or a related analytical or commercial ...

develop content designers , setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action , using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally "with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. … platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating ...

develop content designers , setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action , using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally "with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. … platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating ...

develop content designers , setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action , using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally "with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. … platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating ...

develop content designers , setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action , using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally "with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. … platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating ...

develop content designers , setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action , using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally "with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. … platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating ...

develop content designers , setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action , using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally "with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. … platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating ...

client is developing world-class flight simulators that are shaping the future of aviation training. Within these roles you will be delivering high-performance, real-time systems for the aerospace industry. Responsible for overseeing system integration, verification, and validation of advanced flight simulation systems. This role will also involve … system performance. Maintain and optimize system configurations for improved operational efficiency and system reliability. • Verification & Validation: Define and execute test plans to verify system performance, functionality, and safety. Ensure all simulation systems meet regulatory standards and performance metrics required for certification. Develop and conduct test procedures ...

work is completed prior to submitting to clients for approval • Schedule and participate in regular project status meetings with assigned clients • Report on web performance metrics • Present digital work and marketing reports to clients, taking feedback and liaising with the internal teams at Cheeky where necessary • Analyse digital ...

leadership role requiring experience with cloud-hosted platforms. The successful candidate will be well-versed in implementing and optimising automated testing, deployment pipelines, and performance metrics like DORA. You will have an understanding of emerging technologies, enabling you to guide innovation and resilience across the platform. You must … design, implementation, and continuous improvement of automated test frameworks for platform components and services. Define and own platform-level test strategies, including integration, performance, security, and end-to-end testing across multi-account environments. Collaborate with Platform Engineers, Technical Architects, and Cyber SMEs to ensure testing supports platform priorities. ...

overseeing the organization’s technology infrastructure and developing strategies to align IT with business goals. This role involves managing the wider team, ensuring system performance, security, and compliance is at the highest level possible. The School IT Manager fosters a culture of innovation and continuous improvement while collaborating … operations, including infrastructure, applications, and support services, ensuring reliability and scalability. Lead and mentor the team, promoting professional growth, collaboration, and a high-performance culture. Oversee project management for IT initiatives, ensuring projects are delivered on time and within budget. Implement IT policies, procedures, and best practices to enhance ...