1 to 25 of 45 Performance Metrics Jobs in the South East

approved data quality tool, train others in its use, and resolve any issues as and when required. Support the establishment of Data Governance performance metrics reporting to monitor adoption and effectiveness of Data Governance. Produce the monthly Data Governance performance metrics reporting and present to stakeholders ...

company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy … advisor relations, stakeholder engagement, or a similar relationship-focused role within a complex business environment. Strong understanding of business development processes, deal flow management, performance metrics, and strategic opportunity planning. Exceptional communication, negotiation, and relationship-building skills, with the ability to engage and influence stakeholders at all levels. ...

across Level 1, Level 2, and Level 3 support teams. The role is accountable for driving service excellence, enhancing the customer experience, managing operational performance, and ensuring effective incident and service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders, the Service Desk Manager will … support teams. Ensure the delivery of high-quality, customer-focused IT support services in line with agreed service levels. Manage service performance, monitoring key performance indicators (KPIs) and implementing improvements where required. Oversee workforce planning, resource allocation, shift rotas, and team capacity to ensure effective service coverage. Lead ...

Degrees is a leading technology company specialising in device intelligence, digital performance analytics, and data-driven insights. This apprenticeship role offers hands-on experience across analytics, website performance, competitor research and digital optimisation. About the role: This newly created role will support the Digital Marketing function by using … data-driven platforms, website insights, and content strategies to improve marketing performance and generate new business leads. Working closely with the CEO/Founder, the successful candidate will gain an understanding of the technical aspects that demonstrate the high standards of our services. The role will involve analysing digital ...

business priorities, and strategic objectives are appropriately reflected in product roadmaps, epics, features, and improvement initiatives. Business and Financial Analysis: Analyze program financials, business performance metrics, and operational KPIs, tracking against baseline plans of record and routinely reporting overall program performance and financial health including current risks. … pricing strategies, profitability analysis, cost‐to‐serve evaluations, and portfolio management. Identify and implement opportunities to improve operational efficiency, customer experience, service scalability, governance, performance measurement, and overall business outcomes. Essential Qualifications Demonstrated experience managing complex programs and projects across multiple functions, business units, and geographic regions. Strong understanding ...

will be responsible for delivering customer, retail, and commercial insights that support strategic and operational decision-making.Key responsibilities include: Analysing customer behaviour, retail performance, and commercial trends to generate actionable insights. Developing and maintaining KPI reporting, dashboards, and performance metrics using data visualisation tools. Producing regular reporting … customer purchasing patterns, product performance, and commercial outcomes. Supporting location and expansion decisions through store performance analysis and market opportunity assessment. Measuring customer satisfaction and identifying opportunities to improve customer experience and retention. Building customer segments and supporting targeted customer engagement initiatives. Evaluating campaign performance, including customer ...

with customers, internal stakeholders, and programme teams to ensure contractual commitments are met whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational … cost control, and profitability against contracted deliverables. Oversee resource planning, allocation and demand forecasting to support successful project and programme delivery. Ensure the availability, performance, and security of the infrastructure platform in line with contractual SLAs. Oversee day-to-day operations across all technology domains, ensuring consistent and secure ...

product strategy, customer needs and commercial objectives. Own the digital capex across digital products, ensuring clear forecasting and accurate business cases. Digital Product Performance & Optimisation Own performance of the digital product against focus KPI's (e.g. adoption, engagement, digital containment). Identify and lead opportunities to improve … into clear digital product capabilities and priorities, and prioritising across multiple initiatives to maximise overall business value, with a demonstrated use of data and performance metrics (e.g. adoption, engagement, conversion, digital containment) to drive product decisions and optimisation. Proven ability to challenge, influence and align senior stakeholders ...

Test Manager, support the Software and Data Science teams by designing, developing and executing independent Test Plans and Test Procedures, covering functional, regression, performance and security testing to validate software quality. Act as an independent witness in formal test events. Review and approve technical and quality documentation in line … regulatory expectations. Collaborate with internal and external stakeholders to understand product and testing requirements. Promote a culture of quality and continuous improvement. Monitor quality performance metrics and provide insights and recommendations to drive improvements. Ensure compliance with applicable standards, procedures, and customer requirements throughout all project phases. ...

environments. Conduct and coordinate assessments of service delivery, operational processes, systems, asset management and incident management to identify improvement opportunities. Analyse operational data, service performance, incidents, trends and stakeholder feedback to identify opportunities to improve reliability, efficiency and customer outcomes. Develop structured improvement roadmaps aligned with contractual objectives, service … realised benefits against agreed objectives and implement corrective actions where required. Lead post-implementation reviews and produce reports, dashboards and executive summaries covering improvement performance and realised benefits. Identify opportunities to introduce automation, digital transformation and innovative technologies across service and operational environments. Promote a culture of continual improvement ...

will set up services for new customers and investigate alerts from the monitoring platform to inform clients of security threats. You will provide insightful performance summaries, recommend service improvements, and develop relationships with customers to deliver exceptional service. Responsibilities include: Onboarding: manage new customer onboarding to new security services … Resolution: act as point of contact for service‐related issues and resolve them with internal teams Communication: provide regular updates, address inquiries, manage expectations Performance Monitoring: track service performance metrics to identify trends and areas for improvement Process Improvement: identify opportunities to enhance delivery processes and implement ...

maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring … agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded. Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes ...

strategy in alignment with business, technology and value stream objectives Manage the end-to-end IT supplier lifecycle, including evaluation, selection, tendering, contract negotiation, performance management and offboarding Establish and operate a robust IT supplier governance framework, including service level agreements and performance metrics … liaison between Digital Information teams, business stakeholders, procurement, finance and external suppliers Lead supplier review meetings to monitor customer satisfaction, service quality and SLA performance Identify and resolve supplier service gaps, risks, compliance issues and performance concerns Support budget management, cost-saving initiatives and continuous improvement across ...

application segments, connector groups, URL filtering, SSL inspection, cloud firewall controls, and data protection policies. Monitor platform health, user experience, security events, application access, performance metrics, and operational trends across the Zscaler ecosystem. Troubleshoot complex client connectivity, authentication, application access, policy enforcement, and cloud security issues independently. Support ...

provide measurable value. •Support agile ceremonies including sprint planning, backlog refinement, reviews, and retrospectives. •Make informed prioritisation decisions using data, user research, service performance metrics, and stakeholder feedback.User-Centred Service Design •Champion user-centred design principles throughout the product lifecycle. •Collaborate with User Researchers and Service Designers ...

Junior Web Analyst, you'll help colleagues across the business make better decisions through web analytics. Working with website performance, audience behaviour and marketing data across a large portfolio of digital brands, you'll produce web analytics reporting, insights and analysis that help teams understand what's working, identify … someone looking to build a career in digital analytics. What You’ll Be Doing Producing regular reporting and insights to help stakeholders understand website performance, audience behaviour and marketing effectiveness Acting as a day-to-day point of contact for analytics queries, helping colleagues interpret data and answer business ...

metric definitions and governance tailored for international markets. Developing actionable dashboards & reporting : Create and maintain scalable, user-friendly dashboards that provide visibility into key performance metrics and think broadly across the end-to-end customer journey. Delivering deep-dive analytics : Conduct root cause analysis to uncover drivers … team move faster and deliver more scalable, proactive insights. Enabling experimentation & continuous improvement : Support A/B testing and digital experience evaluations by analysing performance outcomes and quantifying customer and business impact. Influencing strategy through storytelling : Communicate insights and trends clearly and persuasively to technical and non-technical stakeholders ...

support functions in close collaboration with the customer Ensuring services are delivered in line with agreed SLAs, KPIs and compliance requirements Monitoring service performance metrics, analysing trends and generating detailed reports for internal and client review Acting as the main point of contact for the customer on service … delivery and performance Managing incident, problem and change management processes in line with ITIL best practice Coordinating with internal infrastructure, development and support teams to resolve issues and implement improvements Driving service improvement initiatives based on performance data and customer feedback Managing vendor relationships and third-party service ...

configuration through to production release and operational deployment. Working alongside a SAS Cloud Customer Success Manager, you will help navigate technical challenges and establish performance metrics that align with customer success criteria. Your contributions to documentation, automation, and knowledge sharing will empower global teams to respond swiftly … meet customers' and own organization's needs; responding quickly to resolve difficult customer situations and regain customer confidence. Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. ...

continual improvement of operational standards and service delivery. This permanent role will focus on quality assurance, process compliance and the enhancement of service desk performance within a technology-driven aerospace environment. Key Responsibilities: Developing, implementing and maintaining quality assurance processes for service desk operations Reviewing service desk procedures … ensure consistency, compliance and effective customer support Monitoring service performance, identifying trends and recommending appropriate improvements Conducting quality reviews, audits and process assessments across relevant support functions Documenting findings, preparing reports and tracking corrective and preventative actions Working collaboratively with technical, operational and business teams to improve service processes ...

with passion and enthusiasm. Effectively negotiate which is consistent with AspenTech’s overall strategy and business interests. Exhibit knowledge of industry value chains, business performance, key trends, and investment drivers. Demonstrate effective selling and prospecting techniques to influence the customer with significant focus on prospecting/new customer acquisition. … AspenTech processes and behaviors including the AspenTech Customer Centric Sales (CCS) methodologies, Account management, Customer Quarterly Business Reviews (QBR), Corporate and regional growth metrics, Use and understanding of the “Sales Tool Kit,” SMB Offering, CRM standards and all sales support residing in the AspenTech Knowledge Base. Provide performance ...

full digital journey while influencing strategic decision making. Own and optimise the end to end digital customer journey with accountability for conversion and revenue performance Develop and execute a data led experimentation and CRO roadmap across multiple products and markets Use analytics, customer insights, and testing tools to identify … programmes across digital platforms Collaborate closely with product, UX, engineering, and marketing teams to deliver optimisation initiatives Define and track key customer experience and performance metrics, presenting insights to senior stakeholders Champion a culture of experimentation, continuous improvement, and customer centricity Your Skills and Experience Commercial experience ...

Translating business objectives and customer needs into actionable digital and commerce strategies. Identifying and developing account growth opportunities while supporting commercial objectives. Owning account performance, including client satisfaction, retention, and revenue growth. Partnering closely with design, technology, and delivery teams to define solutions and priorities. Managing project scope, budgets … resourcing, and change requests. Using analytics and customer insights to inform decision-making and demonstrate business impact. Monitoring key eCommerce performance metrics and delivering strategic recommendations. Supporting and guiding cross-functional teams to deliver high-quality outcomes. Strong experience in eCommerce strategy, client partnership, account management, or digital ...

with users and stakeholders Gathering feedback and translating requirements into product improvements Managing platform configuration, workflows and user enhancements Driving adoption, usage and platform performance metrics Working closely with finance, HR, BI and technology teams Communicating product roadmaps, updates and priorities to senior stakeholders Helping shape the long ...

working world thrive. The roleWhat will you be doing? As our Web Optimisation Specialist, you'll take ownership of the day-to-day performance, optimisation and continuous improvement of unum.co.uk. Sitting within the Marketing team, you'll play a key role in ensuring our website delivers an excellent user … user journeys. Partner with our digital agency and internal stakeholders to deliver website enhancements that improve customer experience and business performance. Monitor website performance, analyse user behaviour and identify opportunities to improve engagement, conversion and usability. Implement SEO best practices and technical recommendations to help improve search visibility ...