1 to 25 of 66 Performance Metrics Jobs in the South East

Performance Insights & Reporting Manager (Digital Operations) Day Rate: Now £250 - £309 per day - Inside IR35 Location: Chertsey Office (minimum 3 days per week in the office) About the Role We are seeking an experienced Performance Insights & Reporting Manager to join a leading digital operations and e-commerce function … multiple international markets. This role sits within a Centre of Excellence responsible for driving operational excellence across digital commerce delivery. You will own the performance reporting framework across multiple operational workstreams, ensuring reporting is accurate, insightful, actionable, and trusted by senior stakeholders. You will be responsible for defining reporting ...

leading support operations across multiple locations, ensuring customers receive a consistent, high-quality service. You will design and improve support processes, introduce clear performance metrics, manage SLAs, and develop the team from a reactive ticket-handling function into a proactive, customer-focused support operation. This role would suit … service. Design, implement and improve a multi-tier support model, such as Tier 1, Tier 2 and Tier 3 support. Establish clear KPIs and performance metrics, including response times, resolution times, SLA achievement, escalation rates and customer satisfaction. Use ticketing data and operational insight to identify bottlenecks, improve ...

functional collaborators. Execute and optimise the roadmap — Deliver a roadmap of high‐impact subscription and offer functionality, continuously optimise existing features based on feedback, performance metrics, and partner capabilities. Communicate vision and insights — Present strategy, KPIs, insights, and work progress to stakeholders at all levels, clearly articulating … gathering and analysis. Analyses customer feedback/data to identify areas where improvements can be made; develop actionable insights based on data analysis. Monitors performance metrics (e.g., sales figures) to assess success of existing products/services; make recommendations on how to improve them if needed. Establishes pricing ...

accountability across key programmes. This role will play a central part in stabilising and maturing the PMO function by owning project tracking, refining performance metrics, and driving more effective executive reporting. Working closely with senior stakeholders, the successful candidate will help embed structure, identify gaps, and bring greater … point of contact within the function. Responsibilities: Develop and evolve PMO reporting and dashboards to improve visibility Define and maintain KPIs and performance metrics across projects Produce and present executive-level reports and insights to stakeholders Identify gaps and continuously improve PMO processes and reporting frameworks Drive project ...

focused accountability, combining end-to-end operational leadership with the strategic oversight expected at a senior level. You will be responsible for delivering exceptional performance across safety, reliability, customer experience, and cost — while leading and developing a high-performing technical organisation on-site. This is not a purely strategic … operation and transform as appropriate. Lead, inspire, and develop a multi‐disciplinary team, including managers and technical professionals. Set the tone for a high‐performance, safety‐first culture and drive continuous improvement. Own all people leadership responsibilities including hiring, succession planning, performance, and capability development. ...

Cadence Management : Oversee core business rhythms such as sales forecasting, pipeline reviews, and quarterly business reviews to ensure alignment and accountability across teams. Analytics & Performance: Develop dashboards and performance metrics that provide actionable insights, identify improvement opportunities, and support strategic decision-making. Cross-Functional Collaboration : Partner effectively … marketing automation tools. Advanced in Excel and BI platforms for data-driven insights. Skilled in territory analysis and measurement. Experience supporting forecasting, pipeline, and performance management. Excellent communicator with strong stakeholder management and influencing skills. Detail-oriented, organised, and collaborative team player. Strategic, analytical, and adaptable, with a proactive ...

review and approve changes. Change Scheduling & Communications Coordinate change calendars and implementation schedules. Ensure effective communication of planned changes to all impacted stakeholders. Performance & Continuous Improvement Develop, monitor, and report on key change management metrics, including: Change success rates Failed changes Emergency changes Change-related incidents Drive continual … delivery and/or IT change management. Strong experience operating within ITIL-based service environments . Experience establishing and managing SLAs, KPIs, and service performance metrics . Strong understanding of ITSM platforms , particularly ServiceNow . Good understanding of core IT infrastructure, including servers, networks, and enterprise technology environments. ...

design, develop, and implement data warehouses, data lakehouses, and AI/ML models that fuel our data-driven operations. Design and build high-performance data platforms: Utilize Databricks and Apache Spark to extract, transform, and load data into Azure Data Lake Storage and other Azure services. Design and oversee … pipelines, leverage Databricks ML and Azure ML to develop predictive models and drive business insights. Design, Monitor and optimize data pipelines and infrastructure: Analyze performance metrics, identify bottlenecks, and implement optimizations for efficiency and scalability. Collaborate with cross-functional teams: Work closely with business analysts, data scientists ...

Produce process artefacts to support enterprise architecture, solution design, and system integration. Facilitate AI automation and process-driven design opportunities through structured process modelling. Performance & Continuous Improvement Define and track process performance metrics (KPIs) before/after optimisations. Drive continuous improvement initiatives across target business processes. Measure ...

concepts and practices. Excellent problem-solving and analytical skills and strong communication and teamwork skills. Design, Monitor and optimize data pipelines and infrastructure: Analyze performance metrics, identify bottlenecks, and implement optimizations for efficiency and scalability. Design and oversee the delivery of secure data warehouses and data lakehouses: Implement … Factory, Azure data lake & Fabric. Understand which Azure data focused components to use for which purpose. Microsoft certified architect Databricks Design and build high-performance data platforms: Utilize Databricks and Apache Spark to extract, transform, and load data into Azure Data Lake Storage and other Azure services. Ability ...

continues to invest in innovation, experimentation, and data-driven growth. They foster a collaborative and forward-thinking culture with a strong emphasis on performance and continuous improvement. The Role You will own and optimise the end-to-end digital customer experience, with accountability for conversion, revenue, and customer engagement … brands. Key responsibilities include: Define and deliver a CRO and experimentation roadmap aligned to commercial goals Optimise the full conversion journey to improve performance and user experience Use analytics, user insights, and testing tools to identify opportunities for improvement Lead and implement A/B testing and experimentation strategies ...

collaborative culture brings together teams across product, marketing, and engineering to drive meaningful change. They offer a flexible working model designed to support both performance and wellbeing. The Role You will lead the end-to-end customer experience optimisation strategy, owning performance across digital journeys and driving improvements … accountability for conversion, revenue, and customer experience outcomes Develop and execute a data-led experimentation and CRO strategy to improve conversion, retention, and ancillary performance Use analytics, user research, and behavioural data to identify opportunities and prioritise impactful changes Partner with engineering, UX, and commercial teams to deliver ...

implement data warehouses, data lakehouses, and AI/ML models that fuel our data-driven operations. What You Will Bring Design and build high-performance data pipelines: to extract, transform, and load data into Cloud Data Lake Storage and other Cloud services. Develop and maintain secure data warehouses … Integrate Machine Learning into data pipelines, leveraging ML to develop predictive models and drive business insights. Monitor and optimize data pipelines and infrastructure: Analyze performance metrics, identify bottlenecks, and implement optimizations for efficiency and scalability. Collaborate with cross-functional teams: Work closely with business analysts, data scientists ...

schedule logic is robust and supports effective impact analysis. Progress Tracking & Reporting Track progress against plan, identifying variance, slippage and emerging risks. Produce schedule performance metrics and planning inputs for programme reporting, governance forums and customer reviews. Support the preparation of planning views for performance packs, dashboards ...

Cloud Hosting Product backlog based on value and dependencies. Ensure security, compliance, and risk management for the Cloud Hosting Product. Oversee Cloud Hosting Product performance, including delivery velocity and incident resolution. Provide functional and non-functional test support to the Platform Engineers. Act as the 'Voice of the Customer … setting tasks, providing feedback, creating reports, and other written materials. Desirable Skills: Experience with Agile methodologies and frameworks, such as Scrum. Understanding of Product performance metrics and the ability to improve Product performance. Knowledge of SQL, Python, and other relevant development languages. Knowledge of hybrid or multi-cloud ...

standards, and regulatory requirements. Develop risk mitigation strategies for procurement activities and ensure a robust compliance framework is in place. Establish and track procurement performance metrics, ensuring alignment with global procurement objectives. Regularly report on key performance indicators (KPIs), such as cost savings, supplier performance, contract … Change, Leading Customer Centric Teams, Market Analysis, Mentorship, Prioritization, Procurement Strategies, Procurement Systems, Responsible Sourcing, Risk Management, Strategic Sourcing, Strategic Thinking, Supplier Management, Supplier Performance Management (PM) We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with ...

standards, and regulatory requirements. Develop risk mitigation strategies for procurement activities and ensure a robust compliance framework is in place.* Establish and track procurement performance metrics, ensuring alignment with global procurement objectives. Regularly report on key performance indicators (KPIs), such as cost savings, supplier performance, contract … Change, Leading Customer Centric Teams, Market Analysis, Mentorship, Prioritization, Procurement Strategies, Procurement Systems, Responsible Sourcing, Risk Management, Strategic Sourcing, Strategic Thinking, Supplier Management, Supplier Performance Management (PM)**We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with ...

communicating changes and helping deliver training for impacted users Assist with testing, validation and implementation of new or improved processes Establish KPIs and performance metrics to monitor success and drive continuous improvement Research best practice and industry benchmarks to enhance process maturity What we're looking for Proven ...

while contributing to ongoing growth and improvement initiatives. Key Responsibilities Develop an understanding of customer needs, behaviours, and market trends. Monitor and analyse digital performance metrics and customer engagement. Produce reports and insights to support business decision-making. Support digital marketing initiatives and work with external agencies where ...

engineering/developer role with an emphasis on media and marketing data solutions*Experience with Salesforce*Strong experience and understanding of marketing platforms, metrics and KPIs*Industry experience of SQL and python*A track record of implementing cloud-based data solutions*The ability to manage projects and processes independently … good understanding of business and marketing performance metrics*A good understanding of the ad/mar-tech landscape*Excellent interpersonal and communication skills*Excellent attention to detail Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy. ...

telecoms operational support systems used for network inventory management and automated network configuration * Support integrations between OSS platforms and Cramer inventory environments * Monitor system performance, availability and operational health * Troubleshoot and resolve production incidents, service issues and application faults * Support application deployments, configuration changes and production releases * Develop … maintain automation scripts using Shell Scripting, Python, Java and HTML * Analyse application logs, system alerts and performance metrics * Support network automation workflows and operational scripting activities * Support Cramer database environments and associated administration activities * Assist with network inventory integrity, reconciliation and data quality activities * Support operational users ...

their best. You manage and optimise CRM data, ensuring accuracy and visibility across the sales cycle. You produce clear, timely reports on pipeline, performance, and forecasting. You support new team members with onboarding and system training. You coordinate between departments to improve quote-to-order and reporting efficiency. … identify process improvements and support key projects that increase operational effectiveness. You analyse sales trends and performance metrics to highlight risks or opportunities. You handle internal and partner queries professionally and efficiently. Your Profile: You have experience in Sales Operations , Business Administration , or a related analytical or commercial ...

operational services Embed Responsible AI principles including fairness, transparency, and accountability into service design Collaborate within multidisciplinary teams and support agile delivery Define service performance metrics and continuously improve services using data and feedback Essential Skills & Experience Strong experience designing end-to-end services in complex organisations Skilled … Desirable Skills Experience with generative AI or Copilot-style tools Public sector or regulatory experience Knowledge of accessibility and inclusive design Experience with service performance measurement Behaviours User-focused and outcome-driven Collaborative and inclusive Evidence-based and analytical Adaptable in emerging technology environments Committed to Responsible AI principles ...

Date: ASAP (max 2 weeks' notice) Overview We're looking for a highly proactive Senior Data Analyst with strong experience in marketing technology and performance analytics. This role requires someone who can uncover insights, drive initiatives, and influence stakeholders through data-led recommendations. Key Responsibilities Proactively identify opportunities … Influence and challenge stakeholders with data-driven recommendations Perform customer segmentation and deep customer behaviour analysis Analyse product interactions and customer journeys to optimise performance Deliver insight-led recommendations across: Customer add-on history Retention strategies and test-and-learn approaches Identification of the most profitable customer segments Monitor ...

lead and shape the regional sales function. This is a newly created, standalone leadership role offering the opportunity to bring structure, accountability, and performance focus to an already successful sales organisation, while maintaining its relationship-driven culture. This position is ideally suited to a commercially astute and strategic sales … year sales objectives Driving new customer acquisition while expanding and strengthening key existing accounts Improving forecasting accuracy, pipeline visibility and overall sales performance tracking Leading, mentoring and developing an experienced, geographically dispersed sales team Embedding performance metrics and accountability frameworks in a constructive and practical manner Fostering ...