input into the firm's overall architecture across applications, integration, and cloud environments. Align engineering efforts with architectural principles and long-term business strategy. Establish development standards, access policies, performancemetrics, and documentation practices. Own the Azure DevOps toolchain configuration, CI/CD pipelines, release automation, and repository management. Knowledge & Experience Required Bachelor's degree in Engineering, Technology More ❯
input into the firm's overall architecture across applications, integration, and cloud environments. Align engineering efforts with architectural principles and long-term business strategy. Establish development standards, access policies, performancemetrics, and documentation practices. Own the Azure DevOps toolchain configuration, CI/CD pipelines, release automation, and repository management. Knowledge & Experience Required Bachelor's degree in Engineering, Technology More ❯
C funding round in January 2023. The role We are seeking a highly skilled and experienced C++ Software Engineer with expertise in developing robust mechanisms and pipelines which acquire metrics for real-time production autonomy software and evaluate its performance. You will be responsible for developing tools and workflows that generate autonomy performancemetrics when operating our … scalability. Moreover, you will play a key role in defining the verification and validation strategies and mechanisms for the Oxa Driver Motion Planner. As a member of the Evaluators, Metrics and Tooling platform team, you will work closely with core robotics engineers to better measure Motion Planning performance. You will be accountable for assessing, helping identify and reporting on … and knowledge of mobile Motion Planning systems to regularly collaborate with a variety of capability owners to innovate and drive progress. As a Senior Software Engineer in the Evaluators, Metrics and Tooling platform team, you will assess Motion Planning performance by: Developing and maintaining high quality processes and APIs to generate performance signals and combine them to More ❯
include: • Developing and implementing expansion strategies for our PARP network • Building and nurturing strategic partnerships with location providers • Working with cross-functional teams to ensure seamless network growth • Analyzing performancemetrics and driving continuous improvement • Managing complex, customer-impacting projects from conception to completion The ideal candidate combines strategic thinking with operational excellence, possesses strong analytical and relationship … strategic partners and own our network expansion strategy end-2-end. - Work with location partners to ensure Amazon awareness, exposure, and ultimately growth increases. - Actively monitor partner's location performance and pro-actively implement follow-up actions based on that. - To engage with multiple external and internal stakeholders from Account Management, Marketing, Finance, Business planning, Legal and Product Management … complex, multi-stakeholder projectsa Technical & Analytical Skills - Advanced proficiency in MS Office, particularly Excel for data analysis and Word for strategic alignments - Experience with data-driven decision making and performancemetrics analysis - Familiarity with project management Language & Communication - Dutch language skills are a plus - Advanced written and verbal communication skills Leadership & Interpersonal - Strong track record of cross-functional More ❯
include: • Developing and implementing expansion strategies for our PARP network • Building and nurturing strategic partnerships with location providers • Working with cross-functional teams to ensure seamless network growth • Analyzing performancemetrics and driving continuous improvement • Managing complex, customer-impacting projects from conception to completion The ideal candidate combines strategic thinking with operational excellence, possesses strong analytical and relationship … strategic partners and own our network expansion strategy end-2-end. - Work with location partners to ensure Amazon awareness, exposure, and ultimately growth increases. - Actively monitor partner's location performance and pro-actively implement follow-up actions based on that. - To engage with multiple external and internal stakeholders from Account Management, Marketing, Finance, Business planning, Legal and Product Management … complex, multi-stakeholder projectsa Technical & Analytical Skills - Advanced proficiency in MS Office, particularly Excel for data analysis and Word for strategic alignments - Experience with data-driven decision making and performancemetrics analysis - Familiarity with project management Language & Communication - Dutch language skills are a plus - Advanced written and verbal communication skills Leadership & Interpersonal - Strong track record of cross-functional More ❯
include: • Developing and implementing expansion strategies for our PARP network • Building and nurturing strategic partnerships with location providers • Working with cross-functional teams to ensure seamless network growth • Analyzing performancemetrics and driving continuous improvement • Managing complex, customer-impacting projects from conception to completion The ideal candidate combines strategic thinking with operational excellence, possesses strong analytical and relationship … strategic partners and own our network expansion strategy end-2-end. - Work with location partners to ensure Amazon awareness, exposure, and ultimately growth increases. - Actively monitor partner's location performance and pro-actively implement follow-up actions based on that. - To engage with multiple external and internal stakeholders from Account Management, Marketing, Finance, Business planning, Legal and Product Management … complex, multi-stakeholder projectsa Technical & Analytical Skills • Advanced proficiency in MS Office, particularly Excel for data analysis and Word for strategic alignments • Experience with data-driven decision making and performancemetrics analysis • Familiarity with project management Language & Communication • Dutch language skills are a plus • Advanced written and verbal communication skills Leadership & Interpersonal • Strong track record of cross-functional More ❯
implementing CI/CD pipelines to automate the build, test, and deployment processes. Deploy applications to cloud environments under the guidance of senior engineers. Monitoring and Maintenance : Monitor application performance and availability using appropriate tools. Participate in the resolution of production issues and provide support in troubleshooting. Collaboration and Learning : Work closely with cross-functional teams to align on … date with the latest industry trends, tools, and technologies. Suggest improvements to the development process and toolchain. Contribute to a culture of continuous learning and improvement within the team. PerformanceMetrics: Code Quality: Measured through code reviews, adherence to coding standards, and test coverage. Task Completion: Timely completion of assigned tasks and contributions to project milestones. System Reliability … Uptime and performance of deployed applications. Issue Resolution Time: Time taken to identify and assist in resolving production issues. PPD values the health and well-being of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role: Able to communicate More ❯
datasets from multiple sources. You'll be instrumental in delivering monthly reports and conducting specialized business analyses that directly impact our decision-making processes. Key Focus Areas: • Managing sales performance reporting analysis • Conducting data quality audits • Creating reports using diverse data sources • Delivering actionable insights to stakeholders What You'll Bring: • Strong technical skills in data extraction and modeling … Reporting o Maintain monthly health of the business models o Create and manage various financial modeling projects o Extract and analyze data using Excel and other data management platforms • Metrics & Performance Management o Monitor and evaluate existing performancemetrics o Identify opportunities for new metrics development o Transform complex data into actionable recommendations • Business Intelligence More ❯
is crucial in enhancing sales processes to boost revenue and streamline operations. Leading all aspects of go-to-market strategies development, coordinating CRM, aligning territories, analyzing sales data, tracking performancemetrics, and forecasting revenue in collaboration with the Senior Manager of Global Sales Operations. Collaborating closely with the Global Sales Compensation Manager, the Global Sales Operations Lead will … Optimize Territory Alignment: Lead sales analysts in the annual territory alignment process, including the creation of detailed workbooks and IT rules for CRM updates, ensuring territories are optimized for performance and efficiency. Oversee Sales Compensation Programs: Work closely with the Global Sales Compensation Manager to design, implement, and manage sales compensation programs that align with business objectives and drive … it accurately reflects the current selling model. Improve CRM efficiency and adoption through training and support offered to sales teams. Apply Advanced Sales Analytics: Apply advanced analytics to identify performance gaps and opportunities for improvement, providing actionable insights to drive sales efficiency. Establish and Track KPIs: Define, monitor, and analyse key performance indicators to measure success and drive More ❯
drive the adoption of data-driven insights, ensuring high-quality, reliable & timely analytics are delivered to the business. The primary point of contact for data service-related incidents, service performance & continued improvements to data services. Oversee the operation of data and analytics platforms, ensuring services meet the defined SLAs, coordinating with cross 1 functional teams (data engineers, data scientists … resolved promptly Build and maintain relationships with internal stakeholders to understand business requirements and ensure data services align with business objectives. Provide ongoing communication to stakeholders regarding service status, performancemetrics and planned enhancements Lead initiatives aimed at enhancing service quality, efficiency and user satisfaction Implement and manage processes for data governance, including data quality, privacy, security and … compliance Manage vendor relationships and performance for external data and analytics services or tools, ensuring compliance with contracts and SLAs Conduct regular service reviews with vendors to evaluate performance and identify opportunities for improvement What you'll need: Extensive experience in IT service management, data analytics, or a related field, with a focus on service delivery and management More ❯
drive the adoption of data-driven insights, ensuring high-quality, reliable & timely analytics are delivered to the business. The primary point of contact for data service-related incidents, service performance & continued improvements to data services. Oversee the operation of data and analytics platforms, ensuring services meet the defined SLAs, coordinating with cross [1]functional teams (data engineers, data scientists … resolved promptly Build and maintain relationships with internal stakeholders to understand business requirements and ensure data services align with business objectives. Provide ongoing communication to stakeholders regarding service status, performancemetrics and planned enhancements Lead initiatives aimed at enhancing service quality, efficiency and user satisfaction Implement and manage processes for data governance, including data quality, privacy, security and … compliance Manage vendor relationships and performance for external data and analytics services or tools, ensuring compliance with contracts and SLAs Conduct regular service reviews with vendors to evaluate performance and identify opportunities for improvement What you'll need: Extensive experience in IT service management, data analytics, or a related field, with a focus on service delivery and management More ❯
Follow-up to ensure incidents are resolved. Data Analysis & Reporting Build historical trend reports beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performancemetrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations … customers. Automation & Continuous Improvement Develop scripts and queries (Kusto Query Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in More ❯
City of London, London, United Kingdom Hybrid / WFH Options
The Digital Recruitment Company
Follow-up to ensure incidents are resolved. Data Analysis & Reporting Build historical trend reports beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performancemetrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations … customers. Automation & Continuous Improvement Develop scripts and queries (Kusto Query Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in More ❯
Plymouth, Devon, United Kingdom Hybrid / WFH Options
MediSolution
What you will do In performing this role your core duties will include (but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and … so on occasion. In terms of relevant skills and experience, you will have: Proven experience in customer service or application support leadership role Strong people management skills, including coaching, performance management, and conflict resolution Excellent communication skills - able to convey technical and non-technical information clearly The ability to analyse service performancemetrics and implement data-driven More ❯
Ops organization at country, regional and/or cross regional level to drive improvements and enables to implement solutions for customer, cost savings in process workflow, systems configuration and performance metrics. Basic Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field Proficiency in automation using Python Excellent oral and written communication skills Experience with SQL More ❯
to deliver meaningful results translating to tangible productivity and efficiency gains across the AGI-DS World-Wide network. A day in the life Key responsibilities include: • Lead and evaluate performance objectives and metrics across the network (1P and 3P) to proactively identify process improvement opportunities • Manage and develop a team of process improvement engineers, including hiring, coaching, and … communicate project impact in partnership with site leaders • Collaborate with cross-functional teams to drive capability development projects • Mentor, train, and develop process improvement engineers for career progression and performance improvement • Drive network-wide process standardization and best practice implementation • Organize weekly and monthly business reviews on performancemetrics, project implementation, and improvement initiatives • Ensure timely execution More ❯
integration, cleansing, and transformation techniques to ensure high-quality data inputs. Collaborate with data engineering teams to align AI solutions with real-world business applications. AI Model Training, Evaluation & Performance Optimization Train AI models using supervised, unsupervised, and reinforcement learning techniques , refining them based on business insights . Define model performancemetrics to ensure AI solutions deliver … and model optimization . Strong problem-solving skills, with a business-driven approach to AI implementation. Effective communication and collaboration skills in cross-functional teams . Preferred Skills High-Performance Computing (HPC) and AI workloads for large-scale enterprise solutions. NVIDIA CUDA, cuDNN, TensorRT experience for deep learning acceleration. Big Data platforms (Hadoop, Spark) for AI-driven analytics in More ❯
integration, cleansing, and transformation techniques to ensure high-quality data inputs. Collaborate with data engineering teams to align AI solutions with real-world business applications. AI Model Training, Evaluation & Performance Optimization Train AI models using supervised, unsupervised, and reinforcement learning techniques , refining them based on business insights . Define model performancemetrics to ensure AI solutions deliver … and model optimization . Strong problem-solving skills, with a business-driven approach to AI implementation. Effective communication and collaboration skills in cross-functional teams . Preferred Skills High-Performance Computing (HPC) and AI workloads for large-scale enterprise solutions. NVIDIA CUDA, cuDNN, TensorRT experience for deep learning acceleration. Big Data platforms (Hadoop, Spark) for AI-driven analytics in More ❯
likely to be once per week on average. About Capacitas Founded in 2002 and based in London, Capacitas is the only consulting firm specialising exclusively in reducing cost and performance risk in business-critical IT systems: We are thought leaders and trusted advisors in IT Performance Assurance We have a unique methodology that strikes the balance between service … have extensive experience protecting high revenue, high availability clients We invest in R&D - developing solutions to enable fast, efficient and scalable delivery At Capacitas we know what great performance looks like for our clients and their customers. We enable our client’s IT systems to be available, fast and cost efficient without slowing their rate of business change. … of projects you work on will vary according to current demand and your professional development path. Typical projects include: Looking for ways to reduce client money spent on IT performance Cost Ops and Fin Ops Automating through use of DevOps capability Conducting systems risk management assessments Performance audits Designing performance test plans to address performance risk More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Capacitas
likely to be once per week on average. About Capacitas Founded in 2002 and based in London, Capacitas is the only consulting firm specialising exclusively in reducing cost and performance risk in business-critical IT systems: We are thought leaders and trusted advisors in IT Performance Assurance We have a unique methodology that strikes the balance between service … have extensive experience protecting high revenue, high availability clients We invest in R&D - developing solutions to enable fast, efficient and scalable delivery At Capacitas we know what great performance looks like for our clients and their customers. We enable our client’s IT systems to be available, fast and cost efficient without slowing their rate of business change. … of projects you work on will vary according to current demand and your professional development path. Typical projects include: Looking for ways to reduce client money spent on IT performance Cost Ops and Fin Ops Automating through use of DevOps capability Conducting systems risk management assessments Performance audits Designing performance test plans to address performance risk More ❯
Improvement: Continuously assess the effectiveness of the QMS and implement improvements to optimize processes. Work cross-functionally to ensure all departments follow established quality standards and practices. Analyse quality performancemetrics and identify areas for improvement. Facilitate PFMEAs. Training and Support: Provide QMS training to staff and ensure proper understanding of quality requirements, procedures, and best practices. Support … are aligned across the organization. Documentation Control and Reporting: Manage and control all quality-related documentation, ensuring it is accurate, secure, and compliant with regulations. Track and report key performance indicators (KPIs) for QMS performance and quality initiatives. Prepare detailed reports for senior management on quality trends, audits, and improvement initiatives. Problem Solving: Support internal 8D process and More ❯
of University resources. 6. Support the Research Finance Team Leader by planning, prioritising & overseeing the operational activities of the team including workload allocation and workload management to ensure effective performance and service delivery. 7. Design & develop new procedural documents or control reports to reduce or identify risks within the grant administration process. 8. Perform detailed analysis of the performancemetrics to identify data and process inconsistencies or system configuration issues and work with stakeholders to update systems and processes appropriately. 9. Coordinate and manage data requests from external auditors or funders and ensure that where control issues are identified corrective action is taken to improve processes, data recording or associated accounting controls. 10. Act as a deputy More ❯
actively supports operational activities, including overseeing vendor partnerships for security construction, repairs, maintenance, and planning; compiling comprehensive reports; providing actionable updates to management; leveraging data-driven insights to optimize performancemetrics; ensuring compliance with security protocols. This role requires a self-motivated individual with strong analytical, communication, and problem-solving skills, capable of operating independently in a fast … Lead and coordinate regional security build projects and standardization/innovation initiatives. - Evaluate and address security situations, make decisions under pressure, and develop action plans. - Create and manage key performancemetrics to monitor and improve the security posture. - Oversee and collaborate with security service providers to ensure effective service delivery. - Investigate site incidents, analyze root causes, and produce … learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you More ❯
City of London, London, England, United Kingdom Hybrid / WFH Options
The MDU
development to support the modernisation of multi-channel contact centre operations, workforce management, and reporting capabilities. The role requires a deep understanding of telephony, CRM systems, workflow automation, and performance analytics, ensuring business needs are translated into effective, scalable solutions. Key Responsibilities Multi-channel contact centre and workforce management• Define and document detailed requirements for multi-channel customer interaction … development of quality monitoring frameworks, including structured scoring methodologies, and reporting metrics.• Define requirements for call recording compliance, data retention policies, and security controls.• Provide business analysis for agent performance tracking, SLA adherence, and customer experience insights.Data analysis, reporting, and performance tracking• Identify key performance indicators (KPIs), including response times, service levels, cost efficiency, and workforce productivity. … Deliver trend analysis, MI reporting, and forecasting models to support decision-making.• Define requirements for real-time monitoring tools and dashboards to track operational performance across multiple channels. Skills & experience Essential• Proven experience as a business analyst, preferably within a contact centre, customer service, or operations environment.• Strong expertise in multi-channel communication platforms, workforce planning, and CRM integration. More ❯
About Joveo As the global leader in AI-powered, high-performance recruitment marketing, Joveo is transforming talent attraction and recruitment media buying for the world’s largest employers, staffing firms, RPOs, and media agencies. The Joveo platform enables businesses to attract, source, engage, and hire the best candidates on time and within budget. Backed by marquee investors like Nexus … and resolving issues promptly and effectively. Offer training and guidance to clients on using our platform to maximize their hiring efforts. Data Analysis and Reporting: Monitor and analyze the performance of client campaigns, providing data-driven insights and recommendations for optimization. Prepare regular reports on key performancemetrics to demonstrate value and ROI to clients. Product Feedback … product teams to drive product enhancements. Customer Success Planning: Develop and execute customer success plans tailored to each client's unique goals and challenges. Set clear objectives and key performance indicators (KPIs) for success. Conduct QBRs to discuss campaign performance and present ROI to the clients. Customer Advocacy & Health Monitoring: Identify satisfied customers who can become advocates for More ❯