2nd Line Support Partner
- Hiring Organisation
- Home Group Limited
- Location
- Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
- Employment Type
- Permanent
- Salary
- £26,000
Exchange and automate with PowerShell. Own escalations from 1st line and resolve complex incidents fast. Document fixes and knowledge base articles, feeding insights into problem management and improvements. Deliver office projects, install kit and coordinate suppliers for openings and closures. Provision and configure devices at scale using Intune … colleagues. Strong troubleshooting skills with Intune, Azure AD, M365, Teams, SharePoint and Exchange, plus networking (Meraki/Cisco) and monitoring tools like LogicMonitor. Problem-solving experience within a Service Desk environment that operates within an ITIL framework. A Microsoft Fundamentals certification such ...