at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident ProcessManagement Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives Ensuring … and conduct reviews where applicable. Evoking the business continuity plan in the event of unplanned outages Out of Hours Attend review calls, identifying and implementing improvements where required Line management of direct reports including objective setting, performance, quality and 1:1 reviews Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels Coaching and More ❯
london, south east england, united kingdom Hybrid / WFH Options
RED Engineering Design
Delivery & Resource Process Administrator (12 Months FTC) - London RED are an expanding international M&E consultancy, with a proven track record in low energy design, focused on providing excellent design solutions to clients. Through our market leading technical expertise, we enable the world’s digital infrastructure and develop the built environment whilst also helping clients realise ambitious plans for … interacting energetically with our fellow project stakeholders. We add value with our people, client service ethos, global delivery strategy, technical ability, and attitude. We now seek a Delivery & Resource Process Administrator for 12 months, to be based out of our London office. Role Responsibilities To ensure the effective operation, integration, and continuous improvement of the Salesforce and Planisware platforms. … This includes maintaining data integrity, enabling process automation, and aligning system capabilities with business objectives. In Salesforce, the focus is on supporting CRM processes, governance compliance, and business insight generation. In Planisware, the emphasis is on project delivery, resource management, and reporting. Collaboration with RED process owners, delivery teams and Tractebel counterparts is essential to ensure alignment More ❯
slough, south east england, united kingdom Hybrid / WFH Options
RED Engineering Design
Delivery & Resource Process Administrator (12 Months FTC) - London RED are an expanding international M&E consultancy, with a proven track record in low energy design, focused on providing excellent design solutions to clients. Through our market leading technical expertise, we enable the world’s digital infrastructure and develop the built environment whilst also helping clients realise ambitious plans for … interacting energetically with our fellow project stakeholders. We add value with our people, client service ethos, global delivery strategy, technical ability, and attitude. We now seek a Delivery & Resource Process Administrator for 12 months, to be based out of our London office. Role Responsibilities To ensure the effective operation, integration, and continuous improvement of the Salesforce and Planisware platforms. … This includes maintaining data integrity, enabling process automation, and aligning system capabilities with business objectives. In Salesforce, the focus is on supporting CRM processes, governance compliance, and business insight generation. In Planisware, the emphasis is on project delivery, resource management, and reporting. Collaboration with RED process owners, delivery teams and Tractebel counterparts is essential to ensure alignment More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
RED Engineering Design
Delivery & Resource Process Administrator (12 Months FTC) - London RED are an expanding international M&E consultancy, with a proven track record in low energy design, focused on providing excellent design solutions to clients. Through our market leading technical expertise, we enable the world’s digital infrastructure and develop the built environment whilst also helping clients realise ambitious plans for … interacting energetically with our fellow project stakeholders. We add value with our people, client service ethos, global delivery strategy, technical ability, and attitude. We now seek a Delivery & Resource Process Administrator for 12 months, to be based out of our London office. Role Responsibilities To ensure the effective operation, integration, and continuous improvement of the Salesforce and Planisware platforms. … This includes maintaining data integrity, enabling process automation, and aligning system capabilities with business objectives. In Salesforce, the focus is on supporting CRM processes, governance compliance, and business insight generation. In Planisware, the emphasis is on project delivery, resource management, and reporting. Collaboration with RED process owners, delivery teams and Tractebel counterparts is essential to ensure alignment More ❯
The purpose of this role is to manage and lead a Workflow Orchestration project, with a key focus people, process, technology adoption and optimising ways of working to enhance our client's journey and our employee experience. We are looking for an experience and dynamic individual to work with our teams to enhance our service delivery offering, working closely … with other members of the Transformation team, particularly people change management, and technology to maximise success of delivery, adoption and realisation of benefits. The ideal candidate has a strong background in business transformation project management, processmanagement, technical tool implementation and people leadership with a passion for driving operational excellence through orchestration technologies. This role will … Project Planning and Execution: Develop and implement project/programme plans, including scope, schedule, budget, and resource allocation. Ensure successful execution of projects from initiation to adoption. Workflow and Process Optimisation: Collaborate with teams to design orchestrated workflows that integrate across systems and teams. Support the organisation to establish standards and best practices for workflow orchestration usage. Stakeholder ManagementMore ❯
sector, is seeking a passionate and detail-oriented Logistics Technical Analyst to join their dynamic team! If you have a knack for problem-solving and a desire to drive process improvements, this might be the perfect opportunity for you! Key Responsibilities : As the Logistics Technical Analyst, you will play a vital role in ensuring the smooth operation of centralized … logistics activities. Your main responsibilities will include : Data Integrity: Monitor and correct exceptions in SAP material master data to support Material Requirements Planning and warehouse processes. ProcessManagement: Manage a robust change request process for operational and strategic changes to master data. Supplier Coordination: Lead the introduction of new suppliers into the Just in Sequence (JIS) process, coordinating between various stakeholders. Order Management: Oversee the Pre-Series Car Order Managementprocess, ensuring adherence to PEP timings. Technical Support: Provide a technical support service for Vendor Planning, Logistics Planning, and Pre-Series Logistics teams. What We're Looking For : To excel in this role, you should possess the following skills and qualifications : Experience: Proven More ❯
Aylesbury, Buckinghamshire, South East, United Kingdom
McCormick UK Limited
IT Business Relationship Lead Ldz, Poland, OR Haddenham, UK Hybrid setting MAIN RESPONSIBILITIES: Business Relationship Management primary liaison to business workstream leaders to define solution, address business objectives, enable efficiencies. Influence business LTP with technology acumen. Owns IT LTP in area of expertise. Working closely with steering committees, business leads, Business Relationship Directors (BRD), internal and external customers, vendors … environments, covering Production, Quality, Warehouse Operations and Supply Planning. Preferably experienced in at least two full-cycle deployments. Demonstrated written communication skills, specifically, documentation of system design, configuration, and process specifications. Expertise in delivery, project management, processmanagement and business systems requirements definition Knowledge of non-SAP products is nice to have. Ability to build strong More ❯
Northampton, Northamptonshire, England, United Kingdom Hybrid / WFH Options
Xpertise Recruitment Ltd
Change Process Manager Change Management | PMO | Governance | IT | Small > Mid Sized company | Financial Services Overview: As Change Process Manager, you’ll play a pivotal role in supporting the Transformation team as they deliver programmes of organisational, process, and technological change. You’ll own and manage the E2E change management framework, ensuring initiatives flow consistently and … travel to Northampton 1 day a week) Contract: 12-month FTC Salary: Circa £60,000 - £65,000 + benefits + bonus (circa 10%) Experience Required: Proven experience in Change ProcessManagement or Change Management role Experience working for Small to mid-sized companies Familiarity with structured change methodologies (e.g. ADKAR, Prosci) Experience in transformation and IT led More ❯
proposal activities too. Key Responsibilities; Accountable for the delivery of assigned Projects, both internally funded and customer funded. Responsibility for supply chain activities on assigned projects, including delivery, relationship management, supplier PoC and negotiations. Bids and proposals management, including budget management, resource planning, processmanagement, bid writing and bid delivery. Customer point of contact for … assigned projects. Supporting the functional leads to introduce new process, tools and Standard Operating Procedures (SOPs). This will include the introduction and management of Key Performance Indicators (KPIs) and Metrics on projects. Key Skills; Project lead experience, able to demonstrate successful project leadership through knowledge and experience. Bids and Proposal experience, able to demonstrate an experience and More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
YT Technologies
proposal activities too. Key Responsibilities; Accountable for the delivery of assigned Projects, both internally funded and customer funded. Responsibility for supply chain activities on assigned projects, including delivery, relationship management, supplier PoC and negotiations. Bids and proposals management, including budget management, resource planning, processmanagement, bid writing and bid delivery. Customer point of contact for … assigned projects. Supporting the functional leads to introduce new process, tools and Standard Operating Procedures (SOPs). This will include the introduction and management of Key Performance Indicators (KPIs) and Metrics on projects. Key Skills; Project lead experience, able to demonstrate successful project leadership through knowledge and experience. Bids and Proposal experience, able to demonstrate an experience and More ❯
their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside … with invoicing. A key part of the role is to manage and develop stakeholder relationships (both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience … outside Group Technology Sourcing. Resolves customer and internal escalations in a timely manner to avoid disruption and minimise business impact Participates in customer steering committees and drives improvements Analyses management reports to allocate work and report on trends Demonstrates cost-conscious action in all relevant areas such as personnel costs, travel costs and training costs. People Management Actively More ❯
Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside … with invoicing. A key part of the role is to manage and develop stakeholder relationships (both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience … outside Group Technology Sourcing. Resolves customer and internal escalations in a timely manner to avoid disruption and minimise business impact Participates in customer steering committees and drives improvements Analyses management reports to allocate work and report on trends Demonstrates cost-conscious action in all relevant areas such as personnel costs, travel costs and training costs. People Management Actively More ❯
their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside … with invoicing. A key part of the role is to manage and develop stakeholder relationships (both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience … outside Group Technology Sourcing. Resolves customer and internal escalations in a timely manner to avoid disruption and minimise business impact Participates in customer steering committees and drives improvements Analyses management reports to allocate work and report on trends Demonstrates cost-conscious action in all relevant areas such as personnel costs, travel costs and training costs. People Management Actively More ❯
their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside … with invoicing. A key part of the role is to manage and develop stakeholder relationships (both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience … outside Group Technology Sourcing. Resolves customer and internal escalations in a timely manner to avoid disruption and minimise business impact Participates in customer steering committees and drives improvements Analyses management reports to allocate work and report on trends Demonstrates cost-conscious action in all relevant areas such as personnel costs, travel costs and training costs. People Management Actively More ❯
their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside … with invoicing. A key part of the role is to manage and develop stakeholder relationships (both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience … outside Group Technology Sourcing. Resolves customer and internal escalations in a timely manner to avoid disruption and minimise business impact Participates in customer steering committees and drives improvements Analyses management reports to allocate work and report on trends Demonstrates cost-conscious action in all relevant areas such as personnel costs, travel costs and training costs. People Management Actively More ❯
their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside … with invoicing. A key part of the role is to manage and develop stakeholder relationships (both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience … outside Group Technology Sourcing. Resolves customer and internal escalations in a timely manner to avoid disruption and minimise business impact Participates in customer steering committees and drives improvements Analyses management reports to allocate work and report on trends Demonstrates cost-conscious action in all relevant areas such as personnel costs, travel costs and training costs. People Management Actively More ❯
PowerMockito & Wiremock Experience and understanding of CICD pipeline of Docker, Jenkins and Kubernetes Understanding of all the agile ceremonies. Good understanding of JSON and XML Experience in Relational Database Management System (eg PostgreSQL) Nice to have skills: Knowledge of Workflow/Business ProcessManagement tools Experience with Front End technologies: HTML, JavaScript, Jquery, Mustcahe Templates Experience with More ❯
efficient, and high-quality delivery of IT BAU services to colleagues and stakeholders. The role involves leadership of service desk colleagues, service SLAs and OKRs and ITIL-aligned service management processes (Incident, problem, request, change, transition etc). This position is part of the IT Senior Management Team (SMT), which includes the IT Director, Head of Service and … The role holder should demonstrate confidence in designing and executing their strategic roadmap, in addition to cultivating and leading a high-performing team. Key Duties and Responsibilities Service Delivery Management : Ensure the timely, efficient, and high-quality delivery of services to colleagues and stakeholders. Oversee end-to-end service delivery processes; monitor performance against key performance indicators (KPIs) and … service level agreements (SLAs). Service Management : Own the end-to-end delivery, maturity and continuous improvement of ITIL-aligned service management processes, ensuring best practice adoption including Incident, Problem, Request, Release, Transition, Change, and Asset Management. Colleague Focus : Build strong relationships with colleagues and stakeholders, acting as the primary escalation point for complex service issues. Gather feedback More ❯
risks, issues, assumptions, and dependencies critical to project success. Identify and align interfaces between departments and functions, integrating procedures and systems to support cross-functional collaboration. Consult with senior management and key stakeholders to capture, evaluate, challenge, and prioritise business requirements and success criteria. Collaborate with third-party delivery partners to assess and recommend solution options through structured evaluation … planning, coordination, and execution of testing activities across the project lifecycle, including test strategy development, test case design, environment setup, and defect management. Oversee user acceptance testing (UAT), including process walkthroughs, validation of system functionality, and stakeholder sign-off to ensure solutions meet business expectations. Ensure adherence to core delivery assurance principles, including quality standards, governance frameworks, and risk … are upheld throughout project delivery and testing phases. What You’ll Bring to the Role: Relevant qualifications and experience in one or more of the Business Architecture disciplines of processmanagement, business analysis, data and management information or IT system development. In depth knowledge of business process analysis and design techniques, including the use of modelling More ❯
risks, issues, assumptions, and dependencies critical to project success. Identify and align interfaces between departments and functions, integrating procedures and systems to support cross-functional collaboration. Consult with senior management and key stakeholders to capture, evaluate, challenge, and prioritise business requirements and success criteria. Collaborate with third-party delivery partners to assess and recommend solution options through structured evaluation … planning, coordination, and execution of testing activities across the project lifecycle, including test strategy development, test case design, environment setup, and defect management. Oversee user acceptance testing (UAT), including process walkthroughs, validation of system functionality, and stakeholder sign-off to ensure solutions meet business expectations. Ensure adherence to core delivery assurance principles, including quality standards, governance frameworks, and risk … are upheld throughout project delivery and testing phases. What You’ll Bring to the Role: Relevant qualifications and experience in one or more of the Business Architecture disciplines of processmanagement, business analysis, data and management information or IT system development. In depth knowledge of business process analysis and design techniques, including the use of modelling More ❯
london, south east england, united kingdom Hybrid / WFH Options
HCLTech
are seeking a highly skilled IT Operating Model Transformation Subject Matter Expert to lead and manage large-scale transformation programs. The ideal candidate will have extensive experience in program management , organization design , and performance management. This role requires a strategic thinker with a proven track record of driving successful IT operating model transformations and optimizing organizational performance. Key Responsibilities … to enhance efficiency and effectiveness. Support sales cycle to prepare proposals, estimates and consulting engagement plan. Analyze current role definitions, responsibilities, and competency requirements across IT functions. Oversee performance management initiatives to drive continuous improvement and achieve desired outcomes. Develop detailed implementation roadmaps for organizational structure changes. Create transition plans that minimize business disruption while achieving transformation objectives. Establish … best practices to inform and enhance transformation strategies. Qualifications: Bachelor's degree in Information Technology, Business Administration, or a related field; advanced degree preferred. Extensive experience in large program management , with a focus on IT operating model transformations. Minimum 5 years of consulting experience in setting up new IT operating models, Portfolio and program management office, ITSM processes More ❯
slough, south east england, united kingdom Hybrid / WFH Options
HCLTech
are seeking a highly skilled IT Operating Model Transformation Subject Matter Expert to lead and manage large-scale transformation programs. The ideal candidate will have extensive experience in program management , organization design , and performance management. This role requires a strategic thinker with a proven track record of driving successful IT operating model transformations and optimizing organizational performance. Key Responsibilities … to enhance efficiency and effectiveness. Support sales cycle to prepare proposals, estimates and consulting engagement plan. Analyze current role definitions, responsibilities, and competency requirements across IT functions. Oversee performance management initiatives to drive continuous improvement and achieve desired outcomes. Develop detailed implementation roadmaps for organizational structure changes. Create transition plans that minimize business disruption while achieving transformation objectives. Establish … best practices to inform and enhance transformation strategies. Qualifications: Bachelor's degree in Information Technology, Business Administration, or a related field; advanced degree preferred. Extensive experience in large program management , with a focus on IT operating model transformations. Minimum 5 years of consulting experience in setting up new IT operating models, Portfolio and program management office, ITSM processes More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
HCLTech
are seeking a highly skilled IT Operating Model Transformation Subject Matter Expert to lead and manage large-scale transformation programs. The ideal candidate will have extensive experience in program management , organization design , and performance management. This role requires a strategic thinker with a proven track record of driving successful IT operating model transformations and optimizing organizational performance. Key Responsibilities … to enhance efficiency and effectiveness. Support sales cycle to prepare proposals, estimates and consulting engagement plan. Analyze current role definitions, responsibilities, and competency requirements across IT functions. Oversee performance management initiatives to drive continuous improvement and achieve desired outcomes. Develop detailed implementation roadmaps for organizational structure changes. Create transition plans that minimize business disruption while achieving transformation objectives. Establish … best practices to inform and enhance transformation strategies. Qualifications: Bachelor's degree in Information Technology, Business Administration, or a related field; advanced degree preferred. Extensive experience in large program management , with a focus on IT operating model transformations. Minimum 5 years of consulting experience in setting up new IT operating models, Portfolio and program management office, ITSM processes More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
G2 Legal Limited
Legal Counsel to join its Legal Business Operations team on a contract basis. This is a fantastic opportunity for a commercially minded legal professional with strong operational and project management skills to support a high-impact global initiative. Key Responsibilities: Assist in the roll-out of the Global Master Retention Agreement (GMRA) across EMEA and APAC firms Project manage … the GMRA process: maintain trackers, update playbooks and research local laws Assist with EMEA Panel relationship management Revamp internal hub sites and build databases Create playbooks, process flows and visualisations for internal workflows Provide reporting and management information (MI) for leadership Offer ad hoc support to the regional Legal teams Your Profile: Legally qualified in the … UK (other European qualifications considered) Minimum 5 years’ experience in commercial contracts, legal operations and change/processmanagement Prior experience in in-house legal departments or law firms Strong knowledge of EMEA and APAC laws Advanced user of relevant software systems Experience working with US-based companies and global stakeholders Please Note: This is a full-time More ❯
Altrincham, Cheshire, United Kingdom Hybrid / WFH Options
4th & Reckless UK
categories. Set and review team objectives aligned with business goals. Drive accountability, continuous training, and performance development. Product Quality & Fit (Returns Reduction Focus) Own and optimise the fit approval process to ensure consistent quality and sizing across products. Analyse return data, identify root causes of product-related returns, and implement corrective actions to improve future developments. Collaborate with buying … design, and e-commerce to improve size guides, product descriptions, and fit consistency. Critical Path & ProcessManagement Lead the garment tech function in driving and maintaining the critical path to ensure timely sample approvals and production readiness. Create and manage robust processes to ensure product integrity from prototype to bulk. Identify process inefficiencies and lead change to … improve speed, accuracy, and quality. Supplier & Factory Management Lead technical onboarding of new suppliers to ensure they meet company standards and compliance. Build strong working relationships with suppliers and factories to resolve technical issues quickly and collaboratively. Oversee sealing processes, AQL standards, and factory audits as relevant. Sourcing & Compliance Support Partner with sourcing and production teams to ensure selected More ❯