Service Level Agreement (SLA) Jobs

IND CIR. Siamo Recruitment are working alongside a growing company with real character and excellent training regimes. This role is an excellent progression path if you’re looking to take a step into the office environment. Full time role with an great team ethos and fast paced. This will be a varied role in a busy department. This could suit a Trainee looking to secure... more ▸

Key Responsibilities. - Answering telephone calls promptly and professionally. - Logging all new incoming calls onto our in-house system. - Ensuring that the fault details are clearly and correctly defined on each call. - Liaising with Technicians, Purchasing, Account Managers, Schedulers and Senior Management to ensure calls are processed as required and customers are updated accordingly. - Understanding and... more ▸

The Role. We are currently looking for skills individuals within customer service or 1st line support to take a step in to the IT world and gain on site training whilst provide support, advice and guidance to end users by analysing, diagnosing and identifying work around’s to resolve incidents within the service level agreement. This role is also to provide advice and guidance to end... more ▸

ROLE: IT Analyst. LOCATION: Nottinghamshire. SALARY: £20,000. A fantastic new opportunity has arisen for an IT Analyst to work for a great company in the Nottinghamshire area. Responsibilities of an IT Analyst. Provide 1st Line Support. Ensure all incoming calls are answer in a timely manner. Remain in constant communication with customers. Ensuring SLA’s are met. Maintain any equipment provided by the company. Update procedures,... more ▸

IT Quote Specialist. SALARY negotiable DOE. We are now recruiting for an IT Quotes Specialist to join our team. This is a challenging and busy role, working in a team, where multiple requests for quotes come in via e-mail from various customers. The bid team’s role is to take the request, create a competitive quote for the customer within a 2 day turnaround and within a standardised... more ▸

1. st. Line Support Role- Farnworth-Windows, SLAs, Help Desk- up to £20,000. Are you just starting out your career in IT and looking for that next step to work on a service desk dealing with a wide range of IT issues. If you have excellent customer service skills, an interest in IT and the ability to work in a fast paced environment to deadlines, this could be the role for you! Who... more ▸

1st Line Engineer - Devizes - £18k-£22k. Roc Search are currently looking for an accomplished 1st line engineer to join growing MSP based in Wiltshire. The successful candidate will be dealing with their varied customer base, carrying out a number of different First Line tasks. Skills Include: Respond to requests for technical assistance via phone and electronically. Excellent Communication. Windows... more ▸

IT Support - 3-month FTC. High Wycombe. £22,000-£27,000pa pro rata. Have you got experience working within an IT Support Function? Are you service driven and customer focused? Are you immediately available and looking for your next challenge? If so, then this could be the job for you! Our Client is a highly successful and established technology business with an impressive, prestigious... more ▸

Service Desk Analyst, Newcastle upon Tyne. Salary circa £19,000 plus overtime. Our client has recently re-structured, and as a result there is an opening for an enthusiastic team player to join their thriving service desk. Supporting almost 4,000 users, this is a fabulous opportunity for someone who is keen to start their career in IT Support. The successful candidate will ensure all issues... more ▸

Service Desk Analyst - Leatherhead - 22K - 28K. My client is eager to find a new member to join their passionate IT team, providing a high standard of support! This is an exciting opportunity if you're eager to further your IT career!! Individual Duties / Tasks: Training staff on Applications. Communicate with Staff in person, on the telephone and electronically. Escalate Service Desk Requests. Ensuring Service Desk Requests are logged/... more ▸

Our client in the Maidenhead area is looking for a permanent Audio Visual Help Desk Technician to join their expanding service team. Audio Visual Help Desk. Farringdon. Permanent vacancy. Excellent salary and training package. Our client is one of the leading integrators in the Audio Visual industry and they are looking for a help desk technician to join their team... more ▸

We are currently recruiting for an IT Helpdesk Advisor to work in a busy company in North Somerset.As part of the IT helpdesk team, this role is responsible for answering calls from business clients, assisting with their Wi-Fi questions and queries or taking an accurate message and arranging call backs for the 2nd or 3rd line technical team. Responsibilities will include: Log incidents accurately using... more ▸

RDR are currently recruiting for Helpdesk Coordinators for our Key Client in Bellshill, North Lanarkshire. This is available as a full time, permanent roles and on offer is an excellent rate. Candidates must be available to work both 8am-4pm and 2pm-10pm shifts. Roles and Responsibilities of the Helpdesk Coordinator: Accurate call logging via telephone and email. Resourcing of both PPM and reactive... more ▸

Anderson Knight are looking for a Helpdesk Analyst/Coordinator for our client based in Glasgow. This is a full time, permanent position. The purpose of this role is organise and prioritise engineer’s workload. To assist the Managers in achieving SLA`s and KPI targets. To give basic assistance and source equipment and spares as necessary. Responsibilities: Organise the workload of the team. Direct engineering... more ▸

Exciting opportunity for an experienced Service Desk Analyst to join a busy Service Desk team support the company's internal customers based in Knutsford, Cheshire. You will provide efficient, professional and proactive IT Support for the internal customers acting as the first point of contact and troubleshooting, diagnosing and resolving problems. My client is looking for someone who has good technical... more ▸