1 to 25 of 374 SLA Jobs

Senior Infrastructure Support Analyst

Hiring Organisation
McCabe & Barton
Location
Central London, London, United Kingdom
Employment Type
Permanent, Work From Home
. Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring - Strong knowledge of on-premises and cloud infrastructure including Windows Server, virtualisation platforms (VMware, Hyper-V), storage systems, and network infrastructure. Experience

Desktop & site support engineer

Hiring Organisation
Teleperformance
Location
City, Bristol, United Kingdom
Employment Type
Permanent
Salary
GBP Annual
requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate

Desktop & site support engineer

Hiring Organisation
Teleperformance
Location
Rogerstone, Gwent, United Kingdom
Employment Type
Permanent
Salary
GBP Annual
requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate

Desktop & site support engineer

Hiring Organisation
Teleperformance
Location
Bath, Somerset, United Kingdom
Employment Type
Permanent
Salary
GBP Annual
requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate

Desktop & site support engineer

Hiring Organisation
Teleperformance
Location
Clevedon, Somerset, United Kingdom
Employment Type
Permanent
Salary
GBP Annual
requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate

Desktop & site support engineer

Hiring Organisation
Teleperformance
Location
City, Swindon, United Kingdom
Employment Type
Permanent
Salary
GBP Annual
requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate

Desktop & site support engineer

Hiring Organisation
Teleperformance
Location
Trowbridge, Wiltshire, United Kingdom
Employment Type
Permanent
Salary
GBP Annual
requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate

Desktop & site support engineer

Hiring Organisation
Teleperformance
Location
Chippenham, Wiltshire, United Kingdom
Employment Type
Permanent
Salary
GBP Annual
requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate

Desktop & site support engineer

Hiring Organisation
Teleperformance
Location
Weston-super-mare, Somerset, United Kingdom
Employment Type
Permanent
Salary
GBP Annual
requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate

IT Support Apprentice

Hiring Organisation
ILICOMM TECHNOLOGY SOLUTIONS LIMITED
Location
Aston Cross Business Park, Unit 50, Rocky Lane, England
Employment Type
Advanced Apprenticeship
Salary
£14,800 a year
Directory Basic troubleshooting of firewall and routing issues Managing personal helpdesk ticket queue, ensuring ticket data is clear, concise, and up to date Meeting SLA's and helpdesk targets for quality and performance Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level

IT Change Manager Associate Vice President

Hiring Organisation
Pontoon
Location
London, South East, England, United Kingdom
Employment Type
Contractor
Contract Rate
Salary negotiable
traceability to demonstrate compliance and strengthen organisational controls. Reporting & Continuous Improvement Track and report on change metrics, including volumes, success rates, failure trends, and SLA adherence to provide visibility and inform performance improvement initiatives. Identify opportunities to improve change processes, reduce risk, and enhance automation and efficiency to optimise change

Cloud DevOps Engineer, Sr Analyst

Hiring Organisation
Accenture
Location
Birmingham, West Midlands, England, United Kingdom
Employment Type
Full-Time
Salary
Competitive salary
problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required

Bilingual IT Support Analyst

Hiring Organisation
EDI Specialists, Inc
Location
South Carolina, United States
Employment Type
Permanent
Salary
USD Annual
business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands

Help Desk Analyst

Hiring Organisation
Solugenix Corp
Location
Port Washington, New York, United States
Employment Type
Permanent
Salary
USD 90,000 Annual
with ticket problem and remediation details. Work with service desk team to resolve support tickets in a timely fashion. Work to maintain service desk SLA goals set by the IT Manager. Handle all aspects of new user setup. Assist with user desk relocation. Configure workstations for new users and upgrades.

3rd Line Support Engineer

Hiring Organisation
Henderson Scott
Location
Blackburn, Lancashire, North West, United Kingdom
Employment Type
Permanent
Salary
£40,000
escalation point for 1st and 2nd line support tickets Provide advanced troubleshooting, maintenance, and system upgrades Deliver on-site and remote technical support, ensuring SLA adherence Lead or assist with project delivery, architecture design, and migrations Support pre-sales activities, helping scope and recommend technical solutions Mentor junior engineers

IT Support Technician

Hiring Organisation
Acorn Group
Location
Birkenhead, Merseyside, UK
Employment Type
Full-time
remote IT support to the business user base. Manage service & security incidents within a service desk ticketing solution to agreed processes, adhering to SLA's, meeting required KPIs and fulfilling the escalation process to 3rd line infrastructure, application support and 3rd party support resolver groups Perform daily, weekly and monthly

IT Support Technician

Hiring Organisation
Acorn Group
Location
Warrington, Cheshire, UK
Employment Type
Full-time
remote IT support to the business user base. Manage service & security incidents within a service desk ticketing solution to agreed processes, adhering to SLA's, meeting required KPIs and fulfilling the escalation process to 3rd line infrastructure, application support and 3rd party support resolver groups Perform daily, weekly and monthly

IT Support Technician

Hiring Organisation
Acorn Group
Location
Old Swan, Merseyside, UK
Employment Type
Full-time
remote IT support to the business user base. Manage service & security incidents within a service desk ticketing solution to agreed processes, adhering to SLA's, meeting required KPIs and fulfilling the escalation process to 3rd line infrastructure, application support and 3rd party support resolver groups Perform daily, weekly and monthly

IT Support Technician

Hiring Organisation
Acorn Group
Location
Liverpool, England, United Kingdom
remote IT support to the business user base. Manage service & security incidents within a service desk ticketing solution to agreed processes, adhering to SLA’s, meeting required KPIs and fulfilling the escalation process to 3rd line infrastructure, application support and 3rd party support resolver groups Perform daily, weekly and monthly

Senior Infrastructure Engineer- VMware, Microsoft, Linux

Hiring Organisation
DXC Technology
Location
Bishopton, Renfrewshire, Scotland, United Kingdom
Employment Type
Permanent
Aria Suite (vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Desirable Skills & Growth Potential We know

3rd Line Support Engineer

Hiring Organisation
IT Answers
Location
Liverpool, Merseyside, North West, United Kingdom
Employment Type
Permanent
Salary
£35,000
Line. Troubleshoot issues across Azure, Microsoft 365, servers, virtualisation, networking, and security tools. Perform root-cause analysis and document long-term fixes. Ensure SLA compliance and deliver a high-quality support experience. Infrastructure & Cloud Management Manage Azure resources (VMs, networking, security, automation). Maintain Windows Server, AD, DNS, DHCP

1st Line Support Engineer

Hiring Organisation
WSR (Working Solutions Recruitment Services)
Location
Leeds, West Yorkshire, England, United Kingdom
Employment Type
Full-Time
Salary
£25,000 - £28,000 per annum
users via remote tools, phone and email, with opportunities to assist on 2nd Line tasks• Log, triage and resolve incidents & service requests within SLA timeframes• Manage and update ticket queues, ensuring clear documentation of troubleshooting steps and progress• Support client onboarding, device setup and user configuration (Windows & macOS)• Assist

Service Desk Analyst - Bristol

Hiring Organisation
Experis
Location
Bristol, United Kingdom
Employment Type
Permanent
Salary
£28000 - £31000/annum
will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This is a hybrid role (after probation) and covering a shift pattern between 7am and 7pm. The office is based in Central Bristol with

Service Desk Analyst - Bristol

Hiring Organisation
Experis
Location
Bristol, Gloucestershire, United Kingdom
Employment Type
Permanent
Salary
GBP 28,000 - 31,000 Annual
will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This is a hybrid role (after probation) and covering a shift pattern between 7am and 7pm. The office is based in Central Bristol with

Service Delivery Engineer

Hiring Organisation
Vistry Group
Location
Leicester, Leicestershire, East Midlands, United Kingdom
Employment Type
Permanent
Salary
competitive + bonus + upto 41 days a/l + healthcare
members of IT staff as required Always Adhere to the IT Security Strategy Communication Communicate with members of the IT department to ensure internal SLA's are met Attend departmental meetings as required, contributing as necessary Provide regular updates on progress to relevant teams and individuals Health and Safety Ensure