Service Level Agreement (SLA) Jobs

Do you want to work for an organisation that really cares for their staff?? Is working within a friendly team with loads of benefits important to you? Then read on.... A rare permanent vacancy has become available at my clients prestigious offices in Warwick, for a Business Owner Support Administrator. Reporting to the Business Owner Support Manager, this position will cover duties such as: Role Summary... more ▸

Ivy Education Trust is seeking to appoint an Information Technology Technician. The post holder will be responsible for providing hardware, software and systems support to staff, students, and the wider school community. This includes working with schools within the Ivy Education Trust, as well as our partner primary schools. The post holder will contribute towards the Trusts IT provisions... more ▸

Job Title: Lead Engineering Technician - Permits Lead Engineering Technician (permits) - Stansted Airport Permanent position Salary - Competitive About us: MAG is the UK's largest airport group. We own Manchester, Stansted and East Midlands Airports. With over 60 million passengers, flying to over 270 destinations annually, customer service is at the heart of everything we do. About the role: As a Lead Engineering Technician (permits) for... more ▸

This company are looking for a talented IT MSP Technical Lead to join the technical support department of an expanding and fast-paced IT MSP. Working from a modern, open plan office; expect an exciting and varied role delivering day to day IT Support and projects for their wide client base. They offer strong progression opportunities for the candidate willing to go the extra... more ▸

Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to... more ▸

One of the UK's largest providers of IT services is looking for Service Desk Analysts to work for their client, based in Nottingham. Can you handle both 1st and 2nd line support activities? Do you have the ability to work to SLA, have an impressive First Time Fix rate and be able to deliver customer-focused support to a diverse and large user base? You must be able... more ▸

| Salary £39,571-£44,624 Per annum | Permanent, Full Time, 37 hours per week | Digital Transition | We have an extremely exciting opportunity for a Senior ICT Engineer/ Designer who specialises in Early Life Support to work in our Digital Services, ICT Service Transition team. The role of Service Transition is to move services and service changes into operational use. They ensure that new or changed... more ▸

Job Title: Customer Service Manager Salary: Depending on Experience Location: London Who will you be working for? We are working with a top hotel group that is internationally respected for their high-end service and environment. They look for the very best in customer service and presentation and as this role is hands on management, require someone to work in the office full... more ▸

Senitor have partnered with a leading provider of training and development services who are looking to recruit an IT Helpdesk Engineer to join their team based in Middleton. Our client is a fast-growing company which supports over 3500 people get back into work and improve their livelihood every year. Due to their continued growth, they are looking to recruit a Service Desk Engineer... more ▸

Recruitment Administrator Working within a Centre of Excellence, this role is responsible for providing a high-quality service to our Client. The Service Centre delivers a high volume of transactional services and provides query resolution via telephone and email. Working as part of a team, youll have daily interaction with the Client, its employees, candidates and external vendors. Responsibilities are varied but... more ▸

Customer Service Administrator - Hybrid Working - Edinburgh £19,371.83 Working within a Centre of Excellence, this role is responsible for providing a high-quality service to our Client. The Service Centre delivers a high volume of transactional services and provides query resolution via telephone and email. Working as part of a team, youll have daily interaction with the Client, its employees, candidates and external... more ▸

Candidate must be able to go through SC clearance (6 to 8 weeks)... The primary duties will be to receive and accurately log incidents, providing resolution wherever possible, or to pass those incidents on to the most appropriate technical teams for resolution, within the agreed SLA's and in a... more ▸

I am delighted to bring this amazing role to the market; working in partnership with a leading manufacturer in Sheffield as they recruit a Service Support Administrator. Due to an internal promotion, the Service Support Administrator will join the Servicing Team, working with and coordinating Engineers on a daily basis. You will provide full administrative support to the Servicing Team, working closely with other departments... more ▸

Required Skills Windows 10/11 Active Directory Previous team leading experience A customer-orientated approach Excellent communication and organisational skills Ability to manage & create documents ITIL awareness Responsibilities: Day to day team leading and management Escalation point for Service Requests Second Line support for software and hardware fault resolution Analysis... more ▸

1st/2nd Line Support Role Details: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the Service Desk Team providing 1st line software, hardware and network support to our customers. You will support multiple clients responding to requests... more ▸

JOB TITLE: IT Support - 3rd Line Analyst LOCATION: Swindon SALARY: £35,000 - £40,000 Overview Providing occasional on-site and remote IT third line support for windows-based desktops/servers, Microsoft 365, and various associated on-premises/cloud software including Backup/IT Security etc. The role will largely be based on the Service Desk but may also require on-site customer visits. A detailed overview... more ▸

Service Desk Analyst required to provide first line support to customers, responding to incident reports and service requests via telephone, email, using remote assistance and face-to-face based in Reading. The team is responsible for ensuring customer satisfaction and keeping support services running smoothly and efficiently. The Service Desk Analyst will log incidents and service requests and... more ▸

A leading global team are looking for an experienced IT Service Desk Team Lead to join a technically minded Infrastructure and Operations team. This role is both a leadership and hands on position, so this team need someone technically adepts alongside having leadership skills. You will be working hands on, with a team of IT Service Desk Analysts, to provide 1st line support to all level of end... more ▸

You may also have gained experience in a customer service support role. Demonstrating good interpersonal skills. Role will involve growing relationships with existing customers through proactive engagement, ensuring the services are meeting expectations and in line with SLA's. Providing continuous service improvement, addressing any shortfalls and communicating with the... more ▸

Spectrum IT's Hampshire client are seeking an experienced Contract Desktop Support Engineer to join them on an initial 6 month contract, this is an onsite role due to the hardware aspects and has been determined inside IR35 (engagement via an FCSA Umbrella company). As the Contract Desktop Support Engineer you will report into the Head of Information Systems, you will be a key member of the... more ▸

Planning Administrator - Gas Service Sutton , South West London £21,000 + Shifts + Pension + Excellent Benefits. Excellent opportunity for a Planning Administrator to join a globally-renowned organisation offering a role with pivotal role in projects with a variety of high-profile clients along with great support and an impressive salary package. On offer is the chance to progress your career in a supportive environment with a team of highly qualified... more ▸

We are looking for 2 outstanding IT Support Analysts to work at this pretigious Company in Swindon. The roles will be for a minimum 6 months and could have the opportunity of going permanent. The Company is offering: A salary of £24,000 to £27,000 dependent upon experience Hybrid working - 2 to 3 days home/office An excellent subsidised restaurant for the days you are on site and a gym to work the calories... more ▸

A leading provider of IT Services is looking for a FirstLine Analyst to join its busy Financial Sector Service Desk in Milton Keynes. This is an ongoing contract initially offered at 3-6 months. In this role, you will be the first point of contact to offer customers a quick resolution of their IT issues. Key tasks: * Log incoming calls and diagnose and resolve user issues * Escalate issues in line with... more ▸

Service Desk Manager ITIL This is an opportunity to join a forward thinking, global organisation where you will be responsible for managing the day-to-day function of the group Service Desk. Key Experience: Ensuring that priorities are handled appropriately, correct procedures & processes are in place and working as they should. Hiring, mentoring, training, and managing geographically dispersed Service Desk engineers... more ▸

The Openwork Partnership Apprentice Scheme provides an outstanding opportunity to join our business, contribute to our strategy and build your career in financial services. Partnering with Swindon College, we will encourage and support your continuous development and training throughout the duration of your apprenticeship. We are building the next generation of leaders within our business and this is your opportunity... more ▸

Telecoms Engineer with experience of working on hosted platforms as well as Telephone Systems and associated software. Ability to work with IP Networking, Switches, Routers and SIP Trunks essential. The role includes Installation; Maintenance; Commissioning and Support working within our existing service and engineering team. An annual salary of £28k - £35k (negotiable depending on experience) This role involves but is not... more ▸

If you are looking for your next Service Desk Analyst position and would you like to work for a FTSE 100 company, accredited with Investors in People Platinum and Customer Service Excellence? Are you based around the Nottingham, Derby or Leicester area?... With a scheduled start date of the Monday... more ▸

If you are looking for your next Service Desk Analyst position and would you like to work for a FTSE 100 company, accredited with Investors in People Platinum and Customer Service Excellence? Are you based around the Nottingham, Derby or Leicester area? If the answer to the above is yes, and you would like to join the successful IT support team... more ▸

Job Role : Payroll Administrator Location : Remote, UK Contract Duration : 12 Months Rate: 175 GBP Per Day(Inside IR35) Responsibilities: Payroll Compliance - Payroll Administrator with a minimum of 2 years payroll processing experience at a junior level. UK or Ireland payroll experience essential - both would be preferable. Duties to include payroll administration tasks such as: Payroll input - joiners, leavers, changes, over-payments and write-backs Payroll and... more ▸

Role: Payroll Administrator Duration: 12 Months Contract Location: Remote, uk Payroll Compliance - Payroll Administrator with a minimum of 2 years payroll processing experience at a junior level. UK or Ireland payroll experience essential - both would be preferable. Duties to include payroll administration tasks such as: Payroll input - joiners, leavers, changes, overpayments and writebacks Payroll and data checking - peer checking of payroll input Query resolution... more ▸

IT Support - Technical Support - Desktop Support - Service Desk sought by a household name with offices in Surrey. You will work within an internal IT team and support 4000 users with all 1st and 2nd line issues (Desktop Support). Role Summary: Provide a primary interface between the business and the IT department. Takes ownership, logs & co-ordinates all computer hardware & software... more ▸

IT Support - Technical Support - Desktop Support - Service Desk sought by a household name with offices in Surrey. You will work within an internal IT team and support 4000 users with all 1st and 2nd line issues (Desktop Support). Role Summary: Provide a primary interface between the business and the IT department. Takes ownership, logs & co-ordinates all computer hardware & software... more ▸

I have an excellent opportunity for an Inbound Associate to work within the Operations division of a leading sportswear company based in Manchester. The role is to manage all inbound activities from booking confirmation through to put away at the destination DC. The role will have multi-brand responsibility for the DC planning and processing of all inbound shipments. About the role: Through our partnership profile... more ▸

Maintain focus on the whole life of service delivery: from the first touch point to the closure of the incident... Supporting the team to build a culture of continuous improvement... Be responsive to requests for support whilst delivering against agreed SLA's and objectives. Requirements IT support experience with schools... more ▸

Maintain focus on the whole life of service delivery: from the first touch point to the closure of the incident... Supporting the team to build a culture of continuous improvement... Be responsive to requests for support whilst delivering against agreed SLA's and objectives. Requirements IT support experience with schools... more ▸

I am currently working with a large FTSE100 business who are looking to add to their technical support team with the addition of a 1st line support person. This isnt your usual 1 st line support role though, as it is an accelerated IT Career path within a growing tech team that can open doors into 2 nd /3 rd line support, software development or network engineer type roles. As a Microsoft partner... more ▸

2nd Line IT Support (MSP) Penryn £25,000 - £35,000 + Internal Training + Company Benefits Are you an experienced 2nd Line IT Support Engineer looking for the opportunity to progress your career within a highly regarded, market leading MSP? Do you want the opportunity to work in an ambitious, growing company who have experience of working with start-ups to leading global IT partners On offer in a great opportunity... more ▸

Project etails: Exit project require on site validation of all circuits, ddf, ODF, Offord, SNEID, etc. The role of the MJS engineer will support rapid reaction checks for Maya Planning domain... Strong remote communication & problem-solving skills to ensure issues are managed on the day, in partnership with office support,... more ▸

Audit Support Team Manager Hybrid- 2/3 Days WFH Full Time, Permanent 37.5 Hrs- Mon to Fri £24,000 The Audit Support Team Manager is responsible for ensuring the management of a small 5-person team whose deliverables are essential to the approval and audit process for Clinical Delivery.This is a key role in supporting the successful achievement of growth within IAS through ensuring accuracy... more ▸

Position Title: Service Desk Analyst Salary: Grade 6 £26,975 to £30,095 (Bar at £29,174) per annum Contract Type: Permanent, Full Time Hours: 35 hours per week Work Location: Town Hall Extension BPSS Check Required: Yes Qualification(s) Required: Yes, qualified to or willing to qualify to ITIL Foundation V4 Closing Date: 5 August 2022 Reference: MCCX451521/CS/01 An exciting opportunity is available to work on the ICT... more ▸

1st Line Service Desk Analyst Permanent Mon - Fri. on-site £24K DOE Meriden Coventry Our client is one of the largest independent organisations within its industry, with a turnover of over £800 million last year. They offer great scopes for progression, qualifications and are looking for a 1st Line Service... more ▸

Service Desk Analyst - Doncaster - Hybrid Working (1-2 days per week in the office) - upto £30k I am working with a major business involved with manufacturing and distribution to help them grow their Service Desk. The role will involve working with internal and external partners to make sure issues are resolved. This will need strong communication skills as well as a passion... more ▸

You will work closely with the Enterprise IT Manager to implement and provide an efficient IT service desk, ensuring we deliver a quality service to our end users. You will be the first point of contact for the IT service desk and the first escalation point to our internal colleagues for any IT support related issues. Managing service desk request, responding to our clients... more ▸

JOB TITLE: EUC Technical Services Engineer LOCATION: Bristol SALARY: Competitive The role is to assist the delivery of IT Services to the end client through supply of contracted services and value add, and to deliver an effective and efficient customer focused service to all of our customer's IT users, meeting service level agreements and customer expectations. The role will involve incident and... more ▸

Service Desk Coordinator - £20,000 - £21,000 South Birmingham location Free parking excellent transport links Fun friendly team with established management team to support Are you an experienced Service Desk Coordinator with the passion and drive to be responsible for scheduling repair works within your region? Are you good at problem solving, reacting and prioritising works quickly and... more ▸

This is a user-facing role where you will be dealing with business as usual support tickets on Remedy, both remotely and on site... You will be working to strict internal SLA's reporting into the applications manager... On the technical side you will be supporting Microsoft Dynamics, so experience... more ▸

Previous experience within a Service Desk environment delivering remote support to corporate clients - Understanding of Incident/Request management and ticket handling - Experience of working to SLA's and KPI measures - Experience of using/contributing to a Knowledge base - Understanding of ITIL is beneficial About Us: We are a UK based,... more ▸

Service Desk Analyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The Service Desk Analyst will work within the Service Desk Team providing 1st line software, hardware and network support to our customers. You will support multiple clients responding to requests... more ▸

Position Integrating the IT Services Team and reporting to the Service Desk Team Leader, this position's main objectives are to provide end user support to staff and customer and to maintain the availability of Hosted, Internal and cloud systems within agreed SLA's... It therefore requires a confident, logical... more ▸

Job Purpose and Summary Canon is looking for a dynamic IT Support Specialist to provide IT technical and operational support as well as excellent customer service to Canon Europe Limited (CEL) & Canon UK employees and Senior Management. Being part of the Local Support Team means maintaining a high level of operational support, guidance on technical issues to Canon employees and contractors in cooperation with the European... more ▸