Service Level Agreement (SLA) Jobs

Woodrow Mercer are looking to recruit an experienced MFD Engineer to work for a secure, long standing and prestigious organisation. This organisation are a key player in their industry and have a reputation for being one of the best places to work in the sector. This is a permanent, field based position. Covering the geographical patch of Derby and surrounding areas. Key Responsibilities: Reporting... more ▸

Woodrow Mercer are looking to recruit an experienced MFD Engineer to work for a secure, long standing and prestigious organisation. This organisation are a key player in their industry and have a reputation for being one of the best places to work in the sector. This is a permanent, field based position. Covering the geographical patch of Coventry and surrounding areas. Key Responsibilities: Reporting... more ▸

One of my clients is looking to bring in a Mobile Gas Engineer to join the team, covering contracts across the North East region. You will ideally be based within the South Yorkshire or North Lincolnshire areas. Reporting directly to the Contracts Manager, you will be expected to take full responsibility for the building maintenance within several sites. Key Duties & Responsibilities. Carrying out... more ▸

Job Title: Procurement Executive Location: Yiewsley, West Drayton Salary: Up to £28,000 per annum Job Type: Full Time, Permanent Hours: 37.5 hours per week (Monday - Friday 08:30 - 17:00 or 09:00 - 17:30) Key Duties: Primary focus to decrease costs and improve service Ensuring parts requisitions are processed within a timely manner Speaking to suppliers negotiating and obtaining best pricing Logging/ Monitoring calls with... more ▸

Job Title. : Helpdesk Supervisor. Location: Ashton Under Lyne. TSA are recruiting for a Helpdesk Supervisor to assist a well-known Facilities management company. The main responsibilities to include: Requesting quotes, scheduling and chasing subcontractors were required. Ensure calls are handled professionally, effectively and with timeliness - ensuring that the right information is captured and the issue that is being... more ▸

Mobile Commercial Gas Engineer. Monday - Friday, 08:00-17:00. £40,000 - £45,000. Van or Car, Fuel Card, Tools, Sick Pay, Company Pension, Private Use of van. We are currently looking for a. Mobile Commercial Gas Engineer. to cover London working across a large government contract. Our client service, maintain and install across a globally renowned portfolio across London. The client is looking for... more ▸

Mobile Maintenance Electrician. South Coast. Monday to Friday / 8:00AM - 5:00PM. £36,000 - £40,000. Our client is looking for an established Electrical Engineer to join a large team of engineers to work across a brand new Government contract across the South Coast. Whilst this role has an electrical bias, the position requires an open, hands-on approach with emphasis on statutory compliance and reactive breakdowns... more ▸

Mobile Commercial Gas Engineer. East London & Essex (NO CENTRAL LONDON) Monday - Friday, 08:00-17:00. £42,000 - £45,000 + OT & Call Out. Our Client is currently looking for a. Mobile Commercial Gas Engineer. to cover their commercial portfolio which includes council buildings, universities, schools and churches across East London and Essex. The successful Mobile Commercial Gas Engineer will be responsible working on a reactive... more ▸

AWS Service Manager - Suffolk My client are a well-established Networking and Cloud Services company based in Suffolk. Founded over 100 years ago the business has now significantly grown and due to recent successes means they are looking to expand even further. They pride themselves on empowering their people, providing real value to their clients by delivering sustainable cloud solutions... more ▸

As a Service Desk Engineer you will take end to end ownership for incidents and ensure our employees have sufficient equipment and resources to perform their roles. You will be responsible for incidents and escalating them where necessary to see them through to resolution. If you can fix it, great, if not, no need to worry, you will have all the support you... more ▸

As a Service Desk Engineer you will take end to end ownership for incidents and ensure our employees have sufficient equipment and resources to perform their roles. You will be responsible for incidents and escalate them where necessary to see them through to resolution. If you can fix it, great, if not, no need to worry, you will have all the support you... more ▸

Job Description. IT Support. Position Description. Be part of something exciting! CGI drives the most ambitious IT careers. We are an established and growing company that can offer you the opportunity to work on projects in a supportive and collaborative environment, that will impact the world. Our Service Desk Technical Analyst support a wide range of organisations such Council Workers supporting major cities,... more ▸

My London based client now have a 6 month contract inside IR35 for a helpdesk analyst to join their team. 6 month contract. Working hours - 8am - 10pm. Requirements: - Support in afirst line capacity across Windows and Mac. - Appreciation of ITIL. - Clear communication. The role responsibilities - Supporting 3500+ users in an ITIL environment - Responding to telephone and email incidents, queries and service requests... more ▸

Based in Leeds. Up to £22,000 + benefits. Fruition IT are partnering with a leading financial services organisation to build out their team with a Service Desk Engineer. This is a crucial role to support the business with all IT requirements. Why should I apply? Our Client work with household... more ▸

Service Desk Manager x2. James Adams is seeking 2 Service Desk Managers to join a well-established yet rapidly expanding tech company in Milton Keynes or Birmingham. This is an excellent opportunity for someone with a strong background working as a Service Desk Manager and/or Service Desk Team Leader to join a growing company that will provide them with a platform to progress their career. With exciting growth... more ▸

As a Senior Service Desk Engineer you will take end to end ownership for incidents and ensure our employees have sufficient equipment and resources to perform their roles. You will be responsible for incidents and escalating them where necessary to see them through to resolution. If you can fix it, great, if not, no need to worry, you will have all the help... more ▸

Fibre Delivery Manager. A Fibre Project Manager with a background in the Delivery of Fibre rollout projects is required by our telecommunications client. The Fibre Delivery Manager will be responsible for supporting the end to end delivery and management of fibre rollout projects. Working on long term fibre rollout project the Delivery Manager duties will include : - - Be responsible for the delivery, planning,... more ▸

I am working with a Lloyd's Market company who require a Service Delivery Manag-er with strong London Markets experience to join them on an initial 6 month basis. This role will be paying £575/day inside IR35. You will be responsible for: - Leading the operation - Reporting and management information - Dealing with stakeholders - Liasing with clients - Ensuring SLA's are achived You must have:... more ▸

Lead Helpdesk Administrator London City. My client is a leading M&E service provider. Due to a contract win they are seeking a lead helpdesk administrator for a contract within the city. You will have a proven track record in contract admin, excellent communication skills and managed a small team. Duties will include taking calls from clients with any issues, dealing with the... more ▸

IT Support Services Lead. Salary: £28,000 - £35,000. Type: Permanent. Location: Newcastle upon Tyne/ Hybrid. An exciting technical company are looking for a. IT Support Lead. to deliver and effectively promote a high standard of customer service to colleagues & work to agreed KPI's for incident resolution and service request fulfilment. This role will be joining a growing team of technical specialists in the North East... more ▸

Exciting new temporary position within a well know car dealership based in Reading for a Hardware Technician to provide excellent Customer Service and high quality IT Support. Responsibilies: Manage and Maintain the Hardware Asset Database. Manage Life-cycle replacement and device deployment. Diagnose and resolve Hardware related issues. Ensuring that assigned incidents, requests, phone calls or emails are... more ▸

Mobile Commercial Gas Engineer. Monday - Friday, 08:00-17:00. £40,000 - £45,000 + Van and Fuel Card Provided. We have had a great opportunity arise for an experienced Mobile Commercial Gas Engineer to join their team on a huge government contract. The client: Our client has more than 23,000 people working at 7,000 client sites across the UK and continue to grow at a rapid rate. Operating... more ▸

Help Desk Manager. Glasgow. £20k-£26k. You will be working for one of the largest Facilities Maintenance Companies in the World. They are a well-known global company who specialise in the Commercial, Industrial, Retail, Government, Healthcare and Educational sectors. They are looking to recruit a Help Desk Operative based at a well known site in Glasgow. You will be part of the Hard Services... more ▸

Our client, a large Facilities Management provider are recruiting a HVAC Engineer with Electrical bias to join the South FM team working within the M25 and Central London. Reporting directly to the Contracts Manager, you will be expected to take full responsibility for the building maintenance across several sites in and around the area. As part of this role, you will... more ▸

We have an opportunity for a Testing Analyst to cover a 12 month fixed term contract in our IT team in Manchester. The purpose of the role is to provide testing for BLM business and support applications ensuring they are fit for purpose for the firm and its users. The ideal candidate will be a Testing Analyst that has experience in various functional testing including performance,... more ▸

Software Support Consultant. Location - Coventry (working from home for the foreseeable) Salary - £25k DOE plus an annual performance bonus. You must have the right to work within the UK. Due to continued growth and promotions from within my client are looking to hire another software support consultant. This role is fundamental in maintaining an ongoing relationship with their customers. You... more ▸

CBRE is the world’s leading commercial real estate services firm. With approximately 24,000 employees, the company serves real estate owners, investors and occupiers through more than 300 offices worldwide. We are looking for a mobile multi-skilled engineer to work as required, attending to reactive, planned maintenance and fabric tasks for our client. Key responsibilities- - Responsible for completing... more ▸

Role & Responsibilities: Support customers' needs by dealing with reported incidents from ticketing systems and telephone within the contracted SLA. Provide efficient and effective 2nd line support for a broad range of applications and software such as; Microsoft & Citrix stack of technologies... Maintaining client contact in line with SLA's... Good... more ▸

Company description: Müller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Müller which employs over 24,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Müller brand is ranked at No.7 in The Grocer’s Top 100 list of Britain’s Biggest... more ▸

Company Profile. CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 100+ countries. We have an exciting opportunity for... more ▸

DEVOPS MANAGER // DEVOPS // APPLICATION SUPPORT // NOTTINGHAM/REMOTE // INITIAL 3 MONTHS // £450/DAY UMBRELLA. REED Technology are working with a client in Nottingham who require a DevOps (Support) Manager to address the organisation's need to ensure application issues are addressed within their SLA. The manager will also take responsibility to address future support needs for all applications across the whole DevOps/Applications... more ▸

Leading financial services organisation are recruiting a Third Party Risk Systems Manager to be based from their Milton Keynes office with some flexible working arrangements. You will develop and drive strategic change to the Third Party Risk Management System and be the service lead to manage the relationship with the system provider. You will manage the team... more ▸

As part of the Business Analysis team,you will be responsible for business engagement, design and BA activities and deliverables on the company platform in the area you cover... The BA/Designer role within company is accountable to the CRM BA/Designer manager role and has the following key areas... more ▸

ROLE - Service Desk (French Speaking) LOCATION - Berkshire SALARY - £24,000 - £26,000 We have partnered with a Berkshire based managed service provider who are looking to increase the Service Desk team with a bilingual Service Desk Agent. It is essential that the Service Desk Agent is fluent in English and French as you will be liaising with clients in England & France. The SDA will... more ▸

Change Manager - Inverness, Scottish Highlands. Salary £25,000 - £35,000. We are currently looking for a number of Change Managers to join a leading, innovative and prestigious organisation. Our client offers excellence in career growth, professional development and a coveted personalised benefits package. Working as part of the Service Management this role will encompass the management of changes, ensuring that they are logged,... more ▸

Service Desk Manager. Whitstable. Salary: £30k - £40k. VR/02911R. Due to continued success, our client has an exciting opportunity for an experienced Service Desk Team Lead or Service Desk Manager to join their Service Delivery team. Founded in 2014, they have grown from strength-to-strength as a Managed Service Provider. They take pride in having an employee-centric environment and are strong believers in developing... more ▸

We have an excellent opportunity for an IT Support Technician to join an IT Solutions company based in Skipton on a permanent basis. Due to the acquisition of new customers in recent months, they are looking to appoint an enthusiastic IT Support Technician to join their close-knit team. The successful candidate should have a minimum of 1 years' experience in a similar technical role, have strong interpersonal skills and be confident in dealing with new... more ▸

1st/2nd Line Support - 2 month - Remote - £125-140pd (Inside IR35) .This role falls within IR35 and so will require you to work through a compliant umbrella solution* Our FTSE 250 customer has asked to provide an experienced 1st/2nd Line Support Engineer to support their users through a business... more ▸

Service Desk Analyst -ITIL foundation certified. A fantastic opportunity has arisen for an experienced Service Desk Analyst to join our prestigious client based at their offices in Southampton. Role will be site based initially but will be remote two days a week once the new telephony system is installed. Hours of cover are 7am-18.00 on a shift basis 37.5 hours a week. As a Service Desk Analyst... more ▸

Service Desk Analyst -ITIL foundation certified. A fantastic opportunity has arisen for an experienced Service Desk Analyst to join our prestigious client based at their offices in Wednesbury. Role will be site based initially but will be remote two days a week once the new telephony system is installed. Hours of cover are 7am-18.00 on a shift basis 37.5 hours a week. As a Service Desk Analyst... more ▸

I am looking for a Voice Core Programme Manager with E2E project delivery experience and working or understanding of mobile/Radio/Voice Core/Transmission networks and systems specifically HLR, HSS, IMS, MGW & MBC... Key Responsibilities: Lead, engage & motivate a team of approximately 5 Project Managers and 3 Delivery Managers... Manage... more ▸

EDI Software/Integration Manager - Data Interchange - UK/Remote. EDI Software/Integration Manager. required for a leading global organisation based in the Midlands and, throughout the UK, where you will be responsible for leading a small team of EDI Support Specialists who are responsible for managing the internal EDI solution for the organisation. The role is part of an ongoing strategy to realise the full... more ▸

Role: We have an exciting opportunity for an experienced Service Desk Analyst to join Wipro on the John Lewis Partnership account. This position will suit someone with great customer service skills with the ability to work well under pressure in a fast paced environment. This is a very varied role as we provide IT support to the whole of the John Lewis Partnership including all Waitrose... more ▸

OVERVIEW. We are currently recruiting for an IT Apprentice to join our Network Operations Centre. You will be provided with full training, as well as having structured learning objectives. Upon successful completion of the IT Apprentice scheme, you will gain an industry standard certification and will be offered a full-time position within our IT Support Team. You will be passionate about IT and will be looking to progress... more ▸

Procurement and Logistics Coordinator We are working with a start-up business that is quickly rising to the top of their industry. Due to this growth, there is a need for someone to join the team and take ownership of the companies procurement and logistics. This is a great opportunity for someone with a few years of experience to be part of the successful growth of a company. Duties will include:... more ▸

Infrastructure Delivery Manager. Lancashire (remote working / hybrid working options) Upto £70k plus benefits package. Why should you be interested? The people and the opportunities to develop are the main reasons people love working for this client; if growth, taking ownership and making a genuine contribution, whilst working with some great people, are high on your agenda,... more ▸

Software Support Analyst - Coventry. The Software Support analyst will work on a busy service desk as part of a dynamic team of analysts to support existing clients. The successful Support Analyst will provide software support, supporting their bespoke business management system for their customers. As part of a collaborative working environment, the Software Support Analyst will be service focused and develop an indepth... more ▸

One of my rapidly growing clients are now seeking an ambitious and talented individual to join their IT Team to maintain and expand the IT infrastructure, increasing all colleagues’ technical skills, and growing the team’s capacity as the business continues to rapidly grow. The successful candidate will be skilled and responsible for managing overall IT day to day operations to improve infrastructure, performance, and... more ▸

To conduct root cause analysis of the incidents and problem tickets... Provide level 1 and 2nd desktop support (including Dell workstations, laptops, Windows 10 and MS Office Suite). Installation, configuration and testing of Dell desktop and workstations... Assist users with Audio Video conferencing setup. Ensure ticket queues are attended to... more ▸

Job Description - Service Desk Manager. Our client is an outsourced IT provider based in Fleet, Hampshire. With over 100 clients, they require an enthusiastic leader to manage the service desk staff. The service desk is at the forefront of all services offered by our client and is the first point of contact for all of their Clients. - Your role will be responsible for ensuring the... more ▸

We are looking for a candidate that has excellent technical and interpersonal skills with some project management capabilities, preferably with experience working for a IT solutions provider previously in a 1st or 2nd Line Support Engineer role... Support customers' needs by dealing with reported incidents from ticketing systems and telephone... more ▸

IT Application Support Team Leader. £30,000 - £35,000 + remote working option + benefits. Uckfield, East Sussex- remote working options. An IT Application Support Team Leader is required to join and expanding IT department based in Uckfield, East Sussex who are currently fully remote and will be offering remote working options post-pandemic (split week being office based/remote working). The IT Application Support Team... more ▸

We are searching for an experienced and enthusiastic Customer Service Manager for our client, a fast-growing online business, a leader in their field, who operate a very successful business model via their eCommerce website, eBay and Amazon, serving almost 10,000 customers per week. Our clients pride itself on providing an exceptional customer experience. This role is an opportunity to be part of an exciting journey... more ▸

WANTDED: Senior Avaya Engineer - REMOTE/ HOME BASED with occasional travel to Derby HQ - Salary up to £40,000 depending on experience + flexible benefits. This client really knows how to look after their people. They’re massively positive and encouraging and are big into learning and development. They also advocate remote working across the organisation. As one of the fastest growing unified... more ▸

Trading since 1989, we're the UK's largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge. We're part of the LSL Property Services... more ▸

EUC / Concierge Desktop Engineer. Join NTT DATA in the UK and you will be joining a growing company where you will be more than just another employee. With an entrepreneurial attitude you will have the opportunity to grow your career and stand out from the crowd. At NTT DATA we help develop innovative business and IT solutions for some of the most... more ▸

3rd Line Support Engineer - MSP - £35-40K - SE1. *****Fantastic opportunity to Join as fast growing company - Interviewing immediately***** Through expansion, an established IT Solutions Provider based in Central London requires an experienced Support Engineer to join and their team and deal with all escalations. This role will involve providing technical support and supporting clients over the phone. Suitable candidates... more ▸

This is your chance to join a truly iconic East Midlands based financial services group. Given the ongoing period of expansion and major transformation projects, the IT team is once again expanding, this has created an opportunity for an IT Team Leader / Manager to join the team. This role is an excellent opportunity for a process driven, IT Team Leader / Manager with exceptional customer service... more ▸

Infrastructure Specialist - 3rd Line IT Support - £35K ***** Join a well established internal IT Team**** My client requires an experienced 3rd line Support Engineer to join and their team and deal with escalations and be heavily involved in project work. This role will involve providing technical support and working on various projects. Suitable candidates should show some of the following: ***Windows Desktop... more ▸

An exciting opportunity has arisen for our client as a Service Support Analyst to join their team, based in Wythenshawe (a combination of home/office working is available).You will join them on a full time, permanent basis, working a 4 on 4 off shift pattern (including days, nights, some weekend work and bank/public holidays). In return you will receive a competitive salary depending on experience. Our client is a provider of software... more ▸