1 to 25 of 275 SLA Jobs

remotely and on customer premises. Day-to-day of the role: Manage and prioritise tickets logged in our IT Service Management System according to SLA agreements, risk, and time required for resolution. Maintain constant communication with customers, keeping them fully updated throughout the lifecycle of their ticket. Respond ...

enthusiastic individual who can assist in providing first class support to the business. Main Responsibilities Duties will include: Assisting in ensuring incident and request SLA targets are met and all support documentation is adequate, up to date and available to all. Ability to assist the MSP with any support tickets ...

clearly to non-technical users. Small projects, e.g. new starter setups, device rollouts, office moves Own tickets end to end in a PSA within SLA, with minimal escalation Contribute to client technical reviews and recommendations Technical experience Hands-on experience with Microsoft 365administration: Entra ID, Exchange Online, Intune, SharePoint/ ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

responsible for conducting advanced Troubleshooting, developing technical solutions to technical problems to complex issues. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Have excellent knowledge and experience of UAD, Servers, Storage, Printer, Plotters and peripherals ...

clearly to non-technical users. Small projects, e.g. new starter setups, device rollouts, office moves Own tickets end to end in a PSA within SLA, with minimal escalation Technical experience Hands-on experience with Microsoft 365administration: Entra ID, Exchange Online, Intune, SharePoint/Teams/Azure Networking knowledge, including ...

/hot fixes Ensures optimization of architecture is accessed before, during and after cloud migrations Ensures vendors provide proper levels of support, maintain SLA's and provide root cause analysis for escalated issues Works with application and Infrastructure teams, to ensure both new and existing systems follow BC/ ...

Release Management processes, ensuring service levels are maintained. Monitor & Analyse: Track delivery and operational performance metrics, including deployment frequency, lead times, service health and SLA/KPI achievement. Support & Optimise: Monitor CI/CD pipeline health, deployment readiness and operational dashboards, escalating risks and issues where appropriate. Document & Govern: Maintain ...

management platforms, service reporting and operational analytics Knowledge of Microsoft technologies including Microsoft 365, Entra ID, Intune and enterprise support environments Knowledge of KPI, SLA, customer experience and service performance management metholdologies Desirable Knowledge of NHS digital services, DSPT requirements and healthcare operational environments Knowledge of service automation, AI-Enabled ...

than standard/Covering - Absence) Provide onsite and remote IT Support to end users across all businesses, enabled by a ticketing system, within set SLA times and business priority Updating knowledge base and SOPs Travelling to remote sites to support the IT Team or onsite users (On rota with multiple ...

company). Hours: 9:00 am - 5:30 pm Key Responsibilities Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents to SLA Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external Project Managers Undertake Non Standard Requests ...

services provider as a 2nd line IT support! Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within SLA targets while supporting hardware, software, network, and infrastructure-related issues. The position also includes project support, software and hardware installations, ServiceNow ticket management, and delivering ...

services provider as a 2nd line IT support! Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within SLA targets while supporting hardware, software, network, and infrastructure-related issues. The position also includes project support, software and hardware installations, ServiceNow ticket management, and delivering ...

Line Engineer on contract to be based in Blackburn, Lancashire Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents to SLA Maintain a 2% incident per month target Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external ...

Cleared 2nd Line Engineer on contract to be based in Glasgow. Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents to SLA Maintain a 2% incident per month target Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal ...

Park Place, Derby, DE24 8DZ End Client - Computacenter Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents to SLA Maintain a 2% incident per month target Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external Project Managers ...

company). Hours: 9:00 am - 5:30 pm Key Responsibilities Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents to SLA Maintain incident target per month Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external Project ...

company). Hours: 9:00 am - 5:30 pm Key Responsibilities Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents to SLA Maintain incident target per month Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external Project ...

services provider as a 2nd line IT support! Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within SLA targets while supporting hardware, software, network, and infrastructure-related issues. The position also includes project support, software and hardware installations, ServiceNow ticket management, and delivering ...

services provider as a 2nd line IT support! Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within SLA targets while supporting hardware, software, network, and infrastructure-related issues. The position also includes project support, software and hardware installations, ServiceNow ticket management, and delivering ...

Support Engineer with strong expertise in Windows 10/11, Microsoft Office, SCCM, Active Directory, networking, hardware/software installation, and incident resolution within SLA targets. Skilled in supporting desktops, laptops, printers, and IT infrastructure, with experience using ServiceNow, delivering project tasks, and providing excellent customer service in secure ...

issues from re-occurring. Provide occasional on-site support at customer sites to resolve incidents. Take responsibility and exceed company and customer OLA/SLA'sProvide administrative and technical support of managed service operations including involvement of weekend tasks. Create and maintain strong relationships with other business units. Ensure customers ...

learn new technologies. Flexible and adaptable in a fast-paced environment. Performance Measures First-time fix rate. Ticket resolution times. Customer satisfaction scores. SLA compliance. Accuracy of ticket documentation and updates. Benefits Competitive salary. Company pension scheme after three months. Annual leave entitlement. Training and career development opportunities. Hybrid working ...

update tickets in the company PSA for incidents, service requests, problems, changes, projects, and maintenance activities o Assign appropriate priority and impact, meet SLA requirements, document troubleshooting and resolution details, and provide timely status updates to stakeholders o Follow access-control, change-management, vulnerability-management, logging, physical-security, and incident ...

GovernanceDeliver all work in line with defined operational standards, customer requirements, and industry best practiceEnsure all incidents, changes, and service requests are managed within SLA, priority, and escalation frameworksExecute changes in line with formal change management processes, ensuring validation, testing, and controlMaintain fully auditable, structured technical documentationMaintain high-quality ticket ...