1 to 25 of 583 SLA Jobs

activities (Install, Move, Add, Change, Dispose) for end-user computing equipment. Manage and prioritize incident and service request queues within ServiceNow, ensuring adherence to SLA response and resolution targets. Support conference room AV equipment including Teams Rooms and Zoom Rooms, printers, and peripheral devices. Document resolutions, update knowledge base articles ...

wired/wireless networking. Proven experience of an ITSM platform, for example ServiceNow or equivalent, including accurate ticket logging, categorisation, prioritisation, SLA awareness and clear audit‐quality updates. Good knowledge of Apple client environments, including macOS and iOS, user support and device troubleshooting. Applied knowledge of scripting and automation ...

activities. Support ERP, Quality, Laboratory and Manufacturing systems where applicable. IT Service Management Manage incidents, service requests, problems and changes using ITIL principles. Maintain SLA performance and perform root cause analysis for recurring issues. Maintain IT asset and configuration records. GxP Compliance and Validation Responsibilities Support validated and regulated computer ...

ITIL V3 focused service delivery framework Stakeholder Management within the whole business including IT and external stakeholders Work to defined Service Level Agreements (SLA'S) and Key Performance Indicators (KPI's) AREAS OFKNOWLEDGE AND EXPERTISE You will have: Awareness of infrastructure: Azure, Windows Server 2012+ ESX/VMware, Messaging (Exchange ...

Supporting Microsoft 365, Active Directory Managing application configuration Troubleshooting application issues Managing incidents, service requests, problems and changes in line with ITIL principles. Maintaining SLA performance Maintaining accurate IT asset and configuration records. Ensuring incidents and changes are fully documented and appropriately managed. Providing a professional and customer-focused ...

verbal communication What you’ll be doing Support customer’s needs by dealing with reported incidents from ticketing systems and telephone within the contracted SLA Proactively work on Incidents, Major Incident, Problems, Requests and Changes Raise and progress RFCs within the Change Management process Maintain the highest levels of communications ...

Customers(s) Monitor contracted and agreed Service Quality measures such as SLAs, KPIs or CSATs to evidence high quality of service delivery Contribute to SLA Breach Monitoring and applying appropriate interventions to avoid breaches where needed Plan and execute Return-to-green plans where Managed Services are not operating within ...

Customers(s) Monitor contracted and agreed Service Quality measures such as SLAs, KPIs or CSATs to evidence high quality of service delivery Contribute to SLA Breach Monitoring and applying appropriate interventions to avoid breaches where needed Plan and execute Return-to-green plans where Managed Services are not operating within ...

responsible for conducting advanced Troubleshooting, developing technical solutions to technical problems to complex issues. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V, with ...

responsible for conducting advanced Troubleshooting, developing technical solutions to technical problems to complex issues. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V, with ...

responsible for conducting advanced Troubleshooting, developing technical solutions to technical problems to complex issues. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Have excellent knowledge and experience of UAD, Servers, Storage, Printer, Plotters and peripherals ...

responsible for conducting advanced Troubleshooting, developing technical solutions to technical problems to complex issues. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Have excellent knowledge and experience of UAD, Servers, Storage, Printer, Plotters and peripherals ...

responsible for conducting advanced Troubleshooting, developing technical solutions to technical problems to complex issues. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Technical Support Skills Have excellent knowledge and experience of UAD, Servers, Storage, Printer, Plotters and peripherals deployment, configuration ...

patch management. Experience supporting laptops, desktops, docks, monitors, printers, mobile devices and hardware diagnostics. Knowledge of incident, request, knowledge and problem management processes, including SLA adherence and escalation management. Experience using ServiceNow for ticket ownership, queue management and service delivery. Understanding of security controls including MFA, BitLocker, endpoint security ...

communicating with colleagues and stakeholders at different levels. A high level of ownership, with the ability to prioritise workload based on urgency, impact, risk, SLA and business need. Ability to recognise and escalates access exceptions, potential security risks and requests that fall outside established procedures. Ability to work independently ...

communicating with colleagues and stakeholders at different levels. A high level of ownership, with the ability to prioritise workload based on urgency, impact, risk, SLA and business need. Ability to recognise and escalates access exceptions, potential security risks and requests that fall outside established procedures. Ability to work independently ...

/hot fixes Ensures optimization of architecture is accessed before, during and after cloud migrations Ensures vendors provide proper levels of support, maintain SLA’s and provide root cause analysis for escalated issues Works with application and Infrastructure teams, to ensure both new and existing systems follow BC/ ...

Snowflake, and Denodo Proven experience supporting or operating within Medallion Architecture-based Data Lake environments Experience managing LII support functions including escalation management and SLA ownership Track record of leading and developing teams of 10 or more technical staff Experience working with internal and external stakeholders to deliver data services ...

reduce future incidents. Assist with the testing, implementation, documentation, and ongoing administration of new managed services technologies. Contribute to departmental goals related to SLA performance, case resolution, operational efficiency, and customer satisfaction. IT Systems Administration - Approximately 40% Provide onsite and remote technical support for ComTec customers. Maintain an 80% billable ...

reduce future incidents. Assist with the testing, implementation, documentation, and ongoing administration of new managed services technologies. Contribute to departmental goals related to SLA performance, case resolution, operational efficiency, and customer satisfaction. IT Systems Administration - Approximately 40% Provide onsite and remote technical support for ComTec customers. Maintain an 80% billable ...

working within professional services or other regulated environments. Experience consolidating and modernising complex technology estates. Familiarity with ITIL or similar service management frameworks, including SLA and KPI reporting. Experience managing software licensing, renewals, and vendor relationships. Relevant certifications such as Microsoft, Azure, Workday, Atlassian, ITIL, or project management qualifications. Experience ...

service desk teams. Take ownership of high-priority incidents (P1), driving resolution and ensuring clear communication with clients throughout. Meeting SLA targets, identifying patterns, removing blockers, and supporting the desk in maintaining service levels. Proactively monitor client environments for vulnerabilities, backup failures, and patch compliance, communicating findings and actions ...

platform experience across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling) Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalent Track record of building metrics-driven support operations ...

internal teams. Strong analytical, troubleshooting, and problem-solving abilities. Self-motivated with the ability to work independently and manage competing priorities. Experience working within SLA driven support environments. Strong organizational skills and attention to detail. Demonstrated ability to learn new technologies, systems, and processes quickly. Collaborative team player with ...

tracking and lessons learned. Support Change Management processes, including CAB participation, risk assessment, change governance and communication of scheduled changes. Monitor service performance, analysing SLA/KPI trends and identifying opportunities for continuous improvement. Build effective relationships with internal teams, managed service providers and third-party partners to drive operational ...