1 to 25 of 334 SLA Jobs

and Microsoft Entra ID (Azure AD). Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring - Strong knowledge of on-premises and cloud infrastructure including Windows Server, virtualisation platforms (VMware, Hyper-V), storage systems, and network infrastructure. Experience monitoring system health, managing More ❯

Minimum 4+ years of relevant IT support experience. Background security check required. Primary Responsibilities: Team & Service Management: Lead and manage Deskside Support teams (on-site/off-site) ensuring SLA, OLA, CSAT, and financial targets are consistently met. Monitor team attendance and ensure adequate coverage during holidays and seasonal periods. Drive service improvement initiatives and manage escalations effectively. Prepare and More ❯

Minimum 4+ years of relevant IT support experience. Background security check required. Primary Responsibilities: Team & Service Management: Lead and manage Deskside Support teams (on-site/off-site) ensuring SLA, OLA, CSAT, and financial targets are consistently met. Monitor team attendance and ensure adequate coverage during holidays and seasonal periods. Drive service improvement initiatives and manage escalations effectively. Prepare and More ❯

Job Description General Description Responsibilities :- • Supervise desktop support resources maintaining all SLA • Provide telephone, desktop, laptops and remote support, including deployment and replacement of equipment for all Executive group members. Act as a technical resource to others to resolve problems, issues and errors. • Prioritize support calls using enterprise ticketing system (Service Now) and manage/resolve tickets with frequent updates More ❯

clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and More ❯

business applications. * Diagnose and resolve hardware, software, operating system, and connectivity issues. * Log, track, and document all support requests through email, walk-up, phone, and ticketing system while meeting SLA expectations. * Create, modify, and deactivate user accounts, mailboxes, and security groups in Active Directory and related systems. * Install, configure, and maintain computer hardware, Windows OS, and approved software applications. * Deploy More ❯

as a first escalation point for incidents and issues, ensuring appropriate steps are followed for security incidents or major service outages. Process starters, leavers, and amendments promptly and within SLA where defined. Identify opportunities and assist in implementing recommendations to reduce or remove common support issues through training, technology, or improved processes. Contribute to delivering IT projects where assigned, ensuring More ❯

Exchange, Office and Azure Active Directory Basic troubleshooting of firewall and routing issues Managing personal helpdesk ticket queue, ensuring ticket data is clear, concise, and up to date Meeting SLA's and helpdesk targets for quality and performance Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed More ❯

with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required to ensure continuity of service More ❯

that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop More ❯

installations. Update service ticket system with ticket problem and remediation details. Work with service desk team to resolve support tickets in a timely fashion. Work to maintain service desk SLA goals set by the IT Manager. Handle all aspects of new user setup. Assist with user desk relocation. Configure workstations for new users and upgrades. Troubleshoot basic network connectivity issues. More ❯

Responsibilities Act as a senior escalation point for 1st and 2nd line support tickets Provide advanced troubleshooting, maintenance, and system upgrades Deliver on-site and remote technical support, ensuring SLA adherence Lead or assist with project delivery, architecture design, and migrations Support pre-sales activities, helping scope and recommend technical solutions Mentor junior engineers and contribute to process improvements Support More ❯

incoming telephone queries and using remote support tools. Proven ability to record detailed information accurately, prompting for additional information as required. Demonstrable ability to prioritise work to meet service level agreement targets. Previous use of ICT systems and tools to provide support including resolving incidents, reimaging devices and installing software. It is a requirement to hold a Full driving license More ❯

V, SRM vSAN, VCF, Tanzu Aria Suite (vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Desirable Skills & Growth Potential We know great engineers arent built from More ❯

security, etc.) Act as an escalation point for complex technical issues from 1st and 2nd line teams Liaise closely with the Service Desk Manager to monitor ticket queues, ensure SLA compliance, and improve service delivery processes Assist in mentoring, training, and developing service desk staff Contribute to documentation, knowledge base articles, and process improvement Work on infrastructure projects, system upgrades More ❯

security, etc.) Act as an escalation point for complex technical issues from 1st and 2nd line teams Liaise closely with the Service Desk Manager to monitor ticket queues, ensure SLA compliance, and improve service delivery processes Assist in mentoring, training, and developing service desk staff Contribute to documentation, knowledge base articles, and process improvement Work on infrastructure projects, system upgrades More ❯

team. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This is a hybrid role (after probation) and covering a shift pattern between 7am and 7pm. The office is based in Central Bristol with easy access to Temple Meads More ❯

team. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This is a hybrid role (after probation) and covering a shift pattern between 7am and 7pm. The office is based in Central Bristol with easy access to Temple Meads More ❯

to end users and other members of IT staff as required Always Adhere to the IT Security Strategy Communication Communicate with members of the IT department to ensure internal SLA's are met Attend departmental meetings as required, contributing as necessary Provide regular updates on progress to relevant teams and individuals Health and Safety Ensure you have read the Company More ❯

to end users and other members of IT staff as required Always Adhere to the IT Security Strategy Communication Communicate with members of the IT department to ensure internal SLA's are met Attend departmental meetings as required, contributing as necessary Provide regular updates on progress to relevant teams and individuals Health and Safety Ensure you have read the Company More ❯

users and operators on a limited basis and/or may write training procedures . Participate in on-going training and departmental development . independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies . Work on value adding activities such Knowledge base update and management, Training freshers, coaching More ❯

groups where this is not possible. The accurate logging of incidents and service requests with the correct information, severity and impact is critical to ensure service is restored within SLA, which results in customer satisfaction and minimises the risk of service credits to the organisation. The service management processes delivered/supported by the UKMS NOC in order to ensure More ❯

user accounts for new starters on AD, Email systems and ERP systems Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA’s. To install and configure operating systems and other software to agreed standards. Assist in the compilation and maintenance of an accurate inventory of hardware and software. About You Good More ❯

and your team also support. You will also participate in site-wide projects that support changing business and IT requirements. Manage workload and prioritise multiple open tickets while meeting SLA thresholds for incidents, requests, and problems. Take full technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end-users to ensure ticket resolution and project completion. Perform regular More ❯

Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating knowledge base articles (KBA's). Responsibility for resolving Incidents and Service Requests to SLA using tools such as Service Now and Intune. Accurate IT hardware management using a Configuration Management Database (CMDB) and Active Directory (AD). Skills Excellent communication and interpersonal skills, with More ❯