Service Level Agreement (SLA) Jobs

1st Line Support Engineer. Type: Permanent. Location: Gateshead. Salary: £19,000 - £23,000 (DOE) A Market-Leading business in the Northeast are seeking a motivated candidate to perform in a Helpdesk role. You will be responsible for managing and investigating incoming support issues raised by the company's clients, in relation to services provided by the company. Primarily working on the service desk, you will perform your... more ▸

These include: * Day to day admin of partner management systems * Day to day working on partner management tickets, including liaising with internal colleagues to discern opportunity requirements, liaising with suppliers to find resource, write and finalise SOW's * Assisting in the achievement of partner management SLA's and KPI's *... more ▸

My client, a central government organisation in Worcestershire is looking to recruit an IT Business Partner to help support the team. Job Purpose: The primary purpose of the role is the ability to have a perspective that is business focused but understands the constraints and opportunities of the current and future IT estate. The role will lead as the strategic interface between Digital Services and the business... more ▸

IT Customer Service Advisor, Tyne and Wear. Salary circa £20,000. My client is a hugely successful software solutions company who have grown during the pandemic. As a result they need to increase headcount within their IT support function. This is a fabulous opportunity for someone with a good customer service background who is looking for a busy support role and has an interest in IT. The successful... more ▸

Operations Manager (Facilities / Soft Services) £40,000 - £46,000 + Progression + 20% Pension + Discounts & Benefits. Commutable from Bristol, Bath, Weston-Super-Mare, Yate, Chippenham, Chepstow, Thornbury. Are you an Operations Manager from a Facilities / Soft Services background looking to work for a world renowned organisation where you will play a pivotal role in leading the direction and growth of the Facilities department? On offer is an exciting... more ▸

Help Desk Analyst, Newcastle upon Tyne. Salary circa £19,500 plus overtime. Our client has recently re-structured, and as a result there is an opening for an enthusiastic team player to join their thriving service desk. Supporting almost 4,000 users, this is a fabulous opportunity for someone who is keen to start their career in IT Support. The successful candidate will ensure all issues... more ▸

1st line IT Support, Newcastle upon Tyne. Salary circa £20,000. Our client has recently re-structured, and as a result there is an opening for an enthusiastic team player to join their thriving service desk. Supporting almost 4,000 users, this is a fabulous opportunity for someone who is keen to start their career in IT Support. The successful candidate will ensure all issues and queries... more ▸

Trainee IT Support Gloucester £18,750 Basic + Monthly Bonuses Do you love technology? Are you looking to progress your IT career with a market-leading, global organisation? This is a fantastic opportunity for you to join a busy and thriving company based in Gloucester. Trainee IT Support - The Role: Answering emails, calls and online chat in a positive and friendly manner. Taking ownership of support requests ensuring... more ▸

University of Bedfordshire. ICT Department. Audio Visual Senior Programmer & Planner. Ref: BEDS2081. Salary: £35,325 to £42,149 per annum. Permanent, Full-time post. Based in Luton. Closing Date: 20 December 2021. The University of Bedfordshire is an ambitious, dynamic institution of over 24,000 students, with a mission to transform lives and communities for the better. Technology has an important role to play, and the University... more ▸

General Overview: The primary purpose of the role is to carry out both planned and reactive maintenance on a wide variety of Mechanical and Electrical Buildings Services Engineering plant, ensuring all activities are completed in a safe and timely manner and in accordance with the contracted output specifications and company processes and procedures. This includes Legionella control and monitoring activities... more ▸

Electrical Maintenance Engineer - £38,000 - Central London. Currently seeking a fully qualified electrical maintenance engineer to take on a permanent position working for an industry leading service provider on a long standing, high end corporate contract based in Central London. My client is paying a salary of up to £38,000 for the right candidate, with fantastic training and overtime opportunities. You will be expected to work Monday to Friday... more ▸

Job Description. IT Support. Position Description. Be part of something exciting! CGI drives the most ambitious IT careers. We are an established and growing company that can offer you the opportunity to work on projects in a supportive and collaborative environment that will impact the world. This role will be a remote working 6 month fixed term contract which will be reviewed regularly. Our Service... more ▸

1st Line Support Agent Three 1st Line Support Agents are required by a globally recognised organisation to join them on a permanent basis in their Southampton office. This position is an excellent fit for a recent graduate looking to start a tech career in a brilliant global company. Full training is provided, all you need to bring is your passion for technology, problem solving, organisational and communication... more ▸

As a Service Desk Engineer you will take end to end ownership for incidents and ensure our employees have sufficient equipment and resources to perform their roles. You will be responsible for incidents and escalate them where necessary to see them through to resolution. If you can fix it, great, if not, no need to worry, you will have all the support you... more ▸

First Line Analyst role based in Manchester, £11.36 per hour PAYE, for a major transportation client. Your new company A leading Independent IT Infrastructure and Services Consultancy is looking for an experienced First Line Analyst for a contract position with a major transportation client in central Manchester to start ASAP, earning £11.36 per hour PAYE. Your new role You'll work in an IT Service Desk environment... more ▸

Job Title: Technology Lead. Salary: £35,000 - 45,000. Working hours: 8am - 5pm Monday to Friday. Location: Reading, RG1 area. Type: Permanent. Start date: December 2021. Do you live in Reading? Are you energetic, passionate and confident? PRS are looking for a permanent Technology Lead to support our nationally recognised client on site in Reading, RG1 area. The salary is £35,000... more ▸

2nd Line Support - Contract - Leeds/Remote. Roc search's client are currently looking for a 2nd Line Support Engineer. This is for a 6 month initial contract with the potential of being extended. Day rate is £150 - £160/ day. Mileage expenses are available for any for any travel done. This role will start off full time in Leeds for the... more ▸

We are currently looking for a Service Desk Manager to join a Managed Service Provider of leading software services to the Legal sector based in the London area. As the Service Desk Manager you will be responsible for overseeing the day-to-day activities of service desk operations. KEY DUTIES AND RESPONSIBILITIES: Duties for this role includes ensuring users and clients receive the... more ▸

IT Helpdesk / Service Desk Analyst. A leading UK insurance company is looking for a 1st Line Helpdesk Analyst to join its team through growth. This is an exciting new role that will involve providing 1st line IT support for internal users: - Log and action service desk calls. - Investigating and analysing incidents. - Keeping users informed of progress and escalating calls where necessary... more ▸

One Property Recruitment are looking for a Service Desk Operator to join a dynamic and progressive company in their Birmingham office. You will be reporting into the Senior Facilities Manager, your role will be to assist the FM team to monitor local service delivery and ensure all customers receive contracted services. The core duties include: Assist with incoming calls for... more ▸

Support Main windows 10 and O365... Experience of working to SLA's and KPI measures... Understanding of ITIL is beneficial... We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in... more ▸

Helpdesk Technician. £23,000. Crewe (Remote work offered) Shortlist Recruitment have an exciting opportunity for an experienced Helpdesk Technician to join a market-leading business in Crewe. The ideal Helpdesk Technician will be able to provide end-user support when required, and deliver excellent customer service. You will also be responsible for providing proactive support and responding within SLA time frames. Required... more ▸

PAYE through Umbrella... Attending telephone role briefings with the Recruiter as required... Responsible for proactive sourcing against agreed role profiles, including developing market maps/market intelligence in conjunction with the Global Research Team. Source candidates with the Global Research Team via social media, networking, database, candidate portal on client website... more ▸

Service Desk Manager Role : Service Desk Manager Location : Leeds, England Salary : £30,000 - £35,000 DOE *** INTERVIEWING IMMEDIATELY *** My client is one of the best Managed Service Providers in the UK, frequently winning awards across the UK. They are now looking for an enthusiastic and charismatic Service Desk Manager to join their tech team. As the Service Desk Manager, you will coach... more ▸

We have an excellent opportunity for a Service Team Manager to join us to manage and lead a team of predominantly App and IT Support Analysts. As a Service Team Manager you will be responsible for resolving customer service queries, and achieving customer SLA's. You will drive a customer focused culture and coach individuals and the team to improve personal and team performance. Team Leaders... more ▸

Supplier - supplier manager - vendor - change - change management - vendor management - supplier management - sla - kpi - slas - kpis - itil - service level agreement - key performance indicator - Information Technology Infrastructure Library. Title: Supplier Manager. Duration: 6 - 12 Months (This is a long term 3-4 Year programme) Location: 100% remote working. THIS PROJECT IS INSIDE... more ▸

First Line Analyst, Nottingham, £9.49 PAYE, rolling 3 month contract Your new company You will be joining one of the UK's leading IT service providers as a First Line Analyst with their Service Desk based in Nottingham, earning £9.49 an hour PAYE. Our client is offering a fantastic rolling 3-month contract, and opportunity to go from a temporary to permanent position through your own development and progression. As a First... more ▸

Helpdesk Engineer - £27,000 Job Description A leading Microsoft partner is looking for a Helpdesk Engineer with previous 2nd Line Support experiences to join their growing team. In this role, you will have access to exclusive training's and industry certification's to support your career in IT. The key part of this role will be to provide technical support to users on site or remotely. Role & Responsibilities Active... more ▸

Title: Contracts and Operations Specialist Location: London Duration: 6 Months Rate: £27.37 per hour (£218.96 per day) / £29.28 per hour The C&O Specialist supports the Microsoft sales process by working in a team that creates and supports the processing of software licensing contracts for large and medium size customers. Duties of the team include the creation of pricing proposals and contracts... more ▸

Functional Health Consultant Based in Tewkesbury and will involve travel around the UK Once you are fully up and running it might be 2 days a week out on site and then 3 days in the office. Due to continued growth, we are looking for a Functional Health Consultant to join our team. If your background involves any type of Health Surveillance screening as well as ergonomic assessments and... more ▸

What you'll need to succeed - Previous experience in a similar role is required for this position and candidates wishing to apply must be a competent IT user with Microsoft Office Suite. - 1st Line experience and past experience of working on a Ticket System - Accurate Call logging and recording of... more ▸

Part remote. I have a fantastic opportunity for a 1st/2nd line support to join as part of an industry leading software company. The ideal candidate for this role must be able to provide quality technical guidance for the company's products and services. It is a hybrid role with competitive benefits. As a Support Analyst, you are required to deliver high quality technical support, advice and guidance... more ▸

WorkwithYorkshire are working on behalf of a major Technology sector employer to recruit a Contact Centre Systems Administrator. This role is on a temporary basis to cover maternity leave, on a fixed term contract of 12 months with a salary of £25,000 and will be supporting a major public sector client in York. Responsibilities will include: Running reports to satisfy customer needs relating to SLA’s. Support of the Contact Centre Technology. Administrative... more ▸

Service Desk Agent - Milton Keynes. The Central Service Desk is responsible for helping all members of the Inchcape business community with problems relating to their use of IT. The team operates a 37.5 Hour shift system, providing cover from 8:00 to 18:00, Monday to Friday, 8:00 to 16:00 on Saturday. The role of Service Desk Agent is to provide the central point of contact for users wishing to log calls for... more ▸

Are you an exceptional communicator with the ability to work in a fast paced environment? Do you enjoy problem solving and providing excellent customer service? Are you looking for a new opportunity within a dynamic and innovative business? If so, Office Angels have a fantastic opportunity available as our client is looking to recruit Technical Support Advisors to join their business on a Permanent basis. The roles... more ▸

We have a fantastic opportunity for an experienced and professional 2nd Line Engineer with solid experience in Microsoft and Networking skills to be responsible for providing technical IT support to both internal and external customers... Firewall skills. ITIL Experience... Microsoft Server and Desktop OS. Installation of Windows OS. Microsoft Exchange &... more ▸

IT Service Desk Analyst. Knutsford - Cheshire (Office based) £20,000 - £25,000 + benefits. Exciting opportunity for an experienced Service Desk Analyst to join a busy Service Desk team support the company's internal customers based in Knutsford, Cheshire. You will provide efficient, professional, and proactive IT Support for the internal customers acting as the first point of contact troubleshooting, diagnosing, and resolving... more ▸

Job Description. Service Desk Technical Analyst. Position Description. Be part of something exciting! CGI drives the most ambitious IT careers. We are an established and growing company that can offer you the opportunity to work on projects in a supportive and collaborative environment, that will impact the world. Our Service Desk Technical Analyst support a wide range of organisations such Council Workers... more ▸

Recruitment Consultant Location - Northampton 6 months Contract £390 per day - PAYE Inside IR35 Roles & Responsibilities * Ensuring the direct recruitment SLA's are met/ or exceeded. * Attending telephone role briefings with the Recruiter as required. * Responsible for proactive sourcing against agreed role profiles, including developing market maps/ market intelligence in conjunction with the Global Research Team. * Source... more ▸

We are currently recruiting Service Desk Analysts to start with NatWest in January 2022. If you would you like to work in a FTSE 100 company, accredited with Investors in People Platinum and Customer Service Excellence? Are you based around the Nottingham, Derby or Leicester area?... We are looking for... more ▸

We are currently recruiting Service Desk Analysts to start with NatWest in January 2022. If you would you like to work in a FTSE 100 company, accredited with Investors in People Platinum and Customer Service Excellence? Are you based around the Nottingham, Derby or Leicester area? If the answer to the above is yes, and you would like to join the successful IT support team... more ▸

Help Desk Operative. Warrington. You will be working for one of the largest Facilities Maintenance Companies in the World. They are a well-known global company who specialise in the Commercial, Industrial, Retail, Government, Healthcare and Educational sectors. They are looking to recruit a Help Desk Operative based at a prestigious site in Warrington. You will be part of the Hard Services Team carrying... more ▸

IT Service Desk Technician - Horsham - £20 per hour rate -3 months contract - Urgent. Our client is currently looking to recruit for an IT Service Desk Technician to join their forward-thinking technology team on a 3-month contract. The IT Service Desk Technician will be responsible for logging and resolving tickets to a 1st/ 2nd line level. The IT Service Desk Technician will ideally have experience of supporting Win10,... more ▸

2nd Line Field Engineer - £25,000-£35,000 Job Description A leading Microsoft partner is looking for a 2nd Line Field Engineer to join their growing team. In this role, you will have access to exclusive training's and industry certification's to support your career in IT. The key part of this role will be to provide technical support to users on site or remotely. Role & Responsibilities Active Directory & Office365... more ▸

Our client a leading retailer and manufacturer, has a need for an experienced Service Desk Analyst to join their team providing key 1 st and 2 nd line support services to their UK and European teams. You will have exceptional interpersonal skills and be able to deal with stakeholders at all levels. You will be raising and dealing with tickets, providing resolution or escalation as necessary. Candidates... more ▸

Service Delivery Manager – Technical Services. To £55,000 + Training/Development + Benefits. Remote. The Client. Our client is a fast-growing Managed Service Provider (MSP) and Microsoft Gold Partner specialising in Cloud Solutions. Due to continued growth they are looking to hire a highly driven and dynamic Service Delivery Manager. The Role. As a Service Delivery Manager, you’re responsible for building client relationships, ensuring... more ▸

Come and join the Littlefish team!... Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. . These are the passionate and high performing people who enjoy and thrive on thinking outside the... more ▸

Service Desk Analyst - 24/7 Shifts. Location:- Middlesex. Salary:- £24-28k inc of Shift. Shifts:- 4 Days on, 4 days off, 4 Nights on, 4 Nights off. Environment:- Call Logging, 1st Line Support, IT, Datacentre, Networks, SLA's, Monitoring, Ticketing Systems. @Mecs Comms is recruiting for our client, a leading managed services provider who looking to expand their Global Service Desk with a 24/7 Shift based Service Co-ordinator... more ▸

Role Responsibilities. Providing top-quality 1st line support. Taking ownership of incidents, requests and problems. Ensure all modes of customer contact are responded to - Telephone calls and Emails, Self-Log. Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction. Ensure the highest level of trouble shooting is applied to every customer contact made through the... more ▸

They're in fast growth mode and a huge part of that is their evolving Microsoft practice... Ideally this person will have experience working with the below technologies: M365/O365 - Essential... RDS/Remote Desktop Service - Highly desirable... Team Lead duties: Working in an ITIL environment and ITIL experience nice to... more ▸

Our client a leading Facilities Management service provider, is recruiting a Mobile Gas Engineer to join the FM team, to cover the Student Accomodation contracts across the Newcastle, Sheffield and Leeds areas. Your mission You will focus on: - Providing dedicated and integrated Planned, Reactive and Proactive Maintenance. - Carrying out Reactive and First Fix emergency breakdown service. - Being on a call... more ▸

Our client a leading Facilities Management service provider, is recruiting a Mobile Gas Engineer to join the FM team, to cover the Student Accomodation contracts across the Newcastle, Sheffield and Leeds areas. Your mission You will focus on: - Providing dedicated and integrated Planned, Reactive and Proactive Maintenance. - Carrying out Reactive and First Fix emergency breakdown service. - Being on a call... more ▸

Elevation Recruitment Group are pleased to be working with a leading Tech business as they look to hire 2 x IT Support Analysts to join their existing support team. With head office in Hull, my client are committed to offering hybrid or potentially fully remote working for the right individuals! As 1st Line Support Engineer, you will be experienced in remote service desk support as well as being enthusiastic... more ▸

Customer Support Administrator - French Speaking The Client Support officer is the main contact point for one or several clients either by telephone, electronically or face to face. You will be located in the region of the customer and has the overall responsibility for service delivery to the customer. You will track all issues with the customer and either resolves it the... more ▸

2nd Line Support Engineer - 3 Month Contract - Coventry - Outside IR35. A brilliant client of mine based in Coventry is looking for a well rounded 2nd Line Support engineer to start with them on minimum 3 month contract to assist with the workload and increase of clients they are taking on. You must be able to work onsite in Coventry, Monday - Friday. · Excellent customer service skills. · Provision... more ▸

Role : Desktop Support Engineer Salary : Up to £30,000 + Bonus + Benefit Location : Nottingham - 5 days a week on site with some travel Job Responsibilities: * Responsible for updating Service Desk tickets and ensuring that tickets are within the agreed SLAs. * Provide professional, thorough and timely user support including resolving desktop, laptop, mobile device, printers * Assist with the setting... more ▸

Software Support Specialist. Salary 22k. Full time. Home Based. The purpose of the Helpdesk is to ensure that our Clients receive the best possible service from our dedicated software Helpdesk Team supporting our own in-house Property Risk and Compliance Management System. Reporting to the Helpdesk Manager you will be responsible for resolving Customer queries within the... more ▸

IT Administrator - Have you worked as an IT Administrator ? Do you want to get into more of a Technical role eventually? Or have you come from a 1st line support role and found your talent lays within process and procedure and would have a long term goal of Service Delivery or even IT Project Management? Brand new exciting opportunity has arisen for an. IT Administrator. to manage the... more ▸

Service Desk Analyst My Leeds based client is looking to recruit an experienced Service Desk Analyst to act as the first point of contact for end users. Dealing with a wide range of issues, you will ensure that all incidents are logged via the ITSM toolset and resolved in line with SLA’s. As Service Desk Analyst, you will: • Maintain regular communication with... more ▸

2nd Line Service Desk analysts needed. I have 3 x Vacancies for a key client in Surrey/SW London (close to the M25 Leatherhead junction) Service Desk Analyst : 2nd Line Support. This is a great opportunity to get into a fast growing MSP with an amazing culture. Service Desk Analyst role for this Vibrant and fast paced MSP! They are dynamic, fast growing... more ▸