Platform Support Analyst
- Hiring Organisation
- Pearson Whiffin IT & Digital
- Location
- Maidstone, Kent, South East, United Kingdom
- Employment Type
- Permanent
Analyst to join our growing technology team. This is an excellent opportunity for an experienced support professional who enjoys troubleshooting technical issues, working with SaaS platforms, and acting as a key point of contact for both internal and external stakeholders. As the IT Platform Support Analyst, you will play a … customer service. Essential Skills & Experience Minimum 2 years' experience in a technical support, application support, or platform support role. Previous experience working within a SaaS environment. Strong troubleshooting and incident investigation skills. Experience using monitoring, alerting, and diagnostic tools. Experience with service desk, ticketing, or call logging systems. Comfortable working ...