26 to 50 of 78 Service Analyst Jobs in the UK

planning, projects, and programme management for all Digital and supporting functions. This role forms part of the IT Operations Team within the wider Digital Service as part of the IT and Clinical Systems Service Desk managing day-to-day operations providing a high-quality IT Service, which … contact for all staff within GHC. Support is provided in person, over the phone, and through various communication channels including email, the ITSM self-service portal, and remote access tools. The role will have a focus on supporting colleagues as the organisation migrates from a local Microsoft 365 email ...

Recruitment are supporting an innovative and growing technology organisation in their search for a Service Desk Analyst to join their client support team. This is an excellent opportunity for someone looking to develop their career within software and technology support, joining a collaborative environment where customer service … cutting-edge technologies and projects The Day to Day Providing first-line remote support to software users and clients. Logging and managing incidents and service requests via the ticketing system. Investigating and troubleshooting technical issues using internal and external resources. Prioritising support tickets based on urgency and impact. Escalating ...

First Line IT Service Desk Analyst Waterlooville Permanent Full Time Hybrid 28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution … first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams ...

First Line IT Service Desk Analyst Waterlooville Permanent | Full Time | Hybrid £28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution … first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams ...

Service Desk Analyst, IT Support Engineer, Legal IT, Law Firm. ITIL, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Law Firm based in the City of London. The set up is 50% in the office (2 days … heavily rewarded for the little work involved. Trust us, it is a great deal. You MUST have experience of working on a Service Desk for a Law firm or a Professional Services firm, along with good IT Support experience with excellent troubleshooting skills within the Microsoft Technology Stack such ...

Service Desk Analyst/Systems Support Analyst West Sussex County Council Contract: 6+ Months Fox Morris Group are delighted to be supporting West Sussex County Council in recruiting 6 Systems Support Analysts to join their busy IT Service Desk team. This is an excellent opportunity … someone with an IT support or Service Desk background who enjoys solving technical problems and delivering outstanding customer service. About the Role As a Systems Support Analyst, you'll be the first point of contact for IT incidents, service requests and user enquiries, providing first-line technical ...

Service Desk Analyst – MacOS/Apple Devices/Cloud Technologies Based onsite in Gloucester - possibility to go permanent We are seeking an experienced and proactive Service Desk Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments … workplace and endpoint management solutions Troubleshoot hardware, software, connectivity, and user-related issues Support device security, patching, compliance, and asset management Deliver excellent customer service and technical support to users at all levels Skills & Experience Required Knowledge of MacOS and Apple ecosystem devices Experience supporting laptops, desktops, and mobile ...

Role Whether it’s a nurse in Shanghai or a mental health specialist in Plymouth, our Service Analysts provide exceptional support to our users across the world. We pride ourselves on providing great customer service. In this role, you will be helping healthcare professionals to give the best care … also play a key role in managing the launch of innovative products and solving complex customer issues. No experience is required to join our Service Analyst team and your career will progress rapidly in this role. Our Service Analysts are frequently involved in key meetings with senior ...

client is seeking a IT Service Desk Analyst to act as the first point of contact for all IT support across the organisation, based in Ipswich offering hyrbid. This role is focused on delivering a professional, customer-focused service, ensuring incidents and service requests are resolved … efficiently while maintaining high service standards and contributing to continuous improvement. Service Delivery & Support Act as the first point of contact for all IT incidents and service requests via phone, email, and ticketing system. Log, categorise, and prioritise tickets in line with agreed SLAs. Provide first-line ...

Line Service Desk Analyst Role Full-time, permanent role Location: 5 days in Canary Wharf Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal … walk-ins Receive, log, and manage incidents and requests within the IT Service Management platform Assist maintenance of our asset management database, tracking changes accordingly Provide a high-level of customer service and adhere to service management principles and processes (ITIL) Resolve IT service desk requests ...

Title: Service Desk Analyst Job Description An exciting opportunity for a Service Desk Analyst to join a Technology team on a contract basis, initially until December 2026, with the potential for extension. This role is ideal for junior IT professionals or early-career Service Desk ...

Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal … walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate priority ...

people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for ICT Senior Service Desk Analyst who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. … until 30 May 2027 Purpose of this role Provide a senior level of first line support by acting as an escalation point for other Service Desk Analysts and Team Leaders. Manage team on a deputised basis by coordinating workflows and making decisions on behalf of Service Desk Team ...

people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for ICT Senior Service Desk Analyst who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. … until 30 May 2027 Purpose of this role Provide a senior level of first line support by acting as an escalation point for other Service Desk Analysts and Team Leaders. Manage team on a deputised basis by coordinating workflows and making decisions on behalf of Service Desk Team ...

Service Desk Engineer – 3-month contract – Liverpool My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience. As a Service Desk Engineer, you'll be the first point … timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you'll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time. Key experience required: Experience as a Service ...

client, a leading IT solutions provider, are looking to recruit a proactive and customer-focused Service Desk Analyst to join their technical support team and deliver cutting-edge collaboration technology to clients across corporate, public sector, and enterprise environments. This is an excellent opportunity for someone with … passion for AV technology, IT and first-class customer service. As a Service Desk Analyst, you will be the first point of contact for all Audio-Visual support queries. Youll diagnose issues, provide remote technical assistance, and ensure incidents are resolved efficiently or escalated appropriately. Youll work closely ...

Role Name : Service Desk -- Level 1 Analyst Type : Contract – Inside IR35 Location : Chester, UK Hybrid/Remote :Hybrid Language : Spanish (native) + Italian (Native) + English : Spanish + English : German + English We have 3 roles, you can apply if you have any one of them. Role Type … office and keep that pattern JD for the role: Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Work as part of the 11x7 Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. ...

p.a Holidays : 25 days’ annual leave plus public holidays. Your annual leave entitlement increases by one additional day for each completed year of service, up to a maximum of 30 days. Benefits: Investment in your learning through Toro-funded training and professional development. Generous 5% employer pension contribution. Health … work on varied and meaningful projects across a diverse client base. Starting: ASAP About the Role Toro is looking for a technically capable Service Delivery Analyst to join our growing Managed Services team. This role is ideal for someone who enjoys solving technical problems, providing excellent customer service ...

display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!Job DescriptionOur ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority … shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

recruiting for an IT Service Desk Analyst to work full time onsite in Norwich. The role falls inside IR35 so you will need to work through an umbrella company for the duration of the contract. You will be responsible for providing a single point of contact … related incidents, requests for service and queries which range in complexity for both clinical and corporate customers. You will work as a part of the Service Desk function by working as an effective interface between the business and support teams You must have experience working in a customer ...

customer-focused IT professional looking to make a real impact? We are looking for an IT Service Desk Analyst to join our busy Digital Services team. In this role, you will serve as the single point of contact for technical support across both clinical and corporate teams. Supporting … clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts, system permissions, and desktop software installations. Customer Care: Translate complex technical issues into ...

Immediate start available for the right candidate. Service Desk Analyst/Engineer - solid 1st line experience with exceptional customer service and communication skills along with strong problem-solving and prioritisation abilities. Based on-site in Maidenhead 5 days per week (0900-1730) £29000 starting salary Technically ...

Role: Digital Service Desk Analyst Location: Norwich or Chelmsford, UK Duration: 3-Month Contract (Inside IR35) Hours: 37.5 hours per week, Monday to Friday rota (08:00-16:00 or 10:00-18:00) Job Summary Provides first-line technical support and customer service to Trust staff … across all sites. Logs, manages, resolves, or escalates IT incidents and service requests using the call management system in line with SLAs. Key duties include supporting Smartcard (RA) services, remotely managing asset tracking (CMDB), and escalating Major Incidents. This is a fully on-site, phone-focused role requiring participation ...

role will initially focus on supporting IT needs in the London office, with plans to expand coverage to other offices in Europe. The IT Service Delivery Analyst is an advocate for Heidrick users, with the primary objective of helping colleagues work more efficiently and productively.This role … primary areas of focus. First, the analyst serves as a key escalation point, providing in-person and remote technical support, troubleshooting complex issues, maintaining clear process documentation, and ensuring timely incident resolution to support business continuity.Second, the analyst is expected to develop subject matter expertise ...

working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join our team in Cardiff and be the first point of contact for our internal customers. These roles require NPPV … support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their Victim Support computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles ...