51 to 75 of 79 Service Analyst Jobs in the UK

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation pathways and handover standards Evolve the service management tooling - workflows, automations, reporting and engineering integrations Build a knowledge base that reduces repeat contacts and produce service reporting that turns trends ...

role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Technical Services team The Service Desk Analyst role will will assist the company to support our customers, and also provide internal IT support within Opus, all while gaining exposure to a wide variety of different technologies. Having worked within an MSP environment previously you will be used to working closely and integrating with ...

Senior Director, Analyst (North American and EMEA)About the role:Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner’s Business and Technology Insights … collaborate effectively with peers in the Insights communityIdentify research process improvements or develop new processes that help the team and BTI provide excellent service deliveryBe a mentor and a coach by supporting more junior team membersBe client-centric while actively seeking to help clients engage regularly and often with ...

Job ID: 98904649744Posted: 2026-08-07Location: Belfast, Northern Ireland, United KingdomCategory: Corporate ServicesCompany: CitiTeam/Role OverviewJoin Citi's Global Business Expense Transparency organization as a Capital Markets Business/Data Analyst. You'll ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering ...

Essential Duties and Responsibilities ✅ Work as part of the Shift system on the IT Service Desk ✅ Receives and handles requests for service, following agreed procedures ✅ 1st line support: troubleshooting of IT related problems ✅ Promptly allocates calls as appropriate ✅ Logs incidents and service requests and maintains relevant records … Identifies and classifies incident types and service interruptions ✅ Records incidents, cataloging them by symptom and resolution ✅ Monitors queues and assigns tickets to appropriate resources for troubleshooting and ticket resolution ✅ Monitors queues to ensure SLAs are maintained ✅ Assigns tickets that are out of scope to Service Desk/Other ...

Job ID: 98904649760Posted: 2026-08-07Location: Belfast, Northern Ireland, United KingdomCategory: Corporate Services, ProfessionalCompany: CitiTeam/Role OverviewJoin Citi's Global Business Expense Transparency organization as a Capital Markets Business/Data Analyst. You ...

Team/Role Overview Join Citi's Global Business Expense Transparency organization as a Capital Markets Business/Data Analyst. You'll drive the development and enhancement of our Trade Cost Calculator and Analytics platform ...

role: Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant … records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk ...

build a career at the intersection of IT and global financial markets? We are looking for an ambitious and technically curious FMIS Technical Analyst to join our Financial Markets Infrastructure Services (FMIS) team. As an FMIS Technical Analyst, you will learn and develop expertise in supporting the technology … market technologies. Help maintain availability and performance of critical business systems used by trading and dealing teams. Assist with transaction systems and associated infrastructure. Service Management & Continuous Improvement Manage incidents, problems, service requests, and changes using ServiceNow. Contribute to root cause analysis and high-severity incident management. Monitor ...

Role Summary This role supports the delivery of efficient and effective Service Management processes within the Freshfields Global Centre in Manchester. It involves developing subject matter expertise in ITSM processes, analysing the impact of change, identifying opportunities for improvement, and ensuring processes align with business needs and industry best … stakeholders across IT, business services and legal teams, the role focuses on refining and implementing processes, maintaining strong ServiceNow knowledge, and driving continual service improvement to enhance overall service delivery.Key responsibilities and deliverablesDevelop and maintain a thorough understanding of the business processes.Develop a deep understanding of the processes ...

hours business support with Major incident or business critical support, testing of equipment or infrastructure activitiesAccurately record and update details of incidents and service requests using the ServiceNow ITSM tool and adhere to the relevant SLAsYou will be responsible for managing the support queues, prioritizing tasks, and making sure … business end users either ‘face to face’ from Deloitte offices or hosted events and remotely.Reporting to the Support Services Supervisor, the Senior Technical Analyst (Senior TA) will be proficient with the key end user technology including Windows PCs, Apple Mac’s and iPhone devices as well as a range ...

hours business support with Major incident or business critical support, testing of equipment or infrastructure activitiesAccurately record and update details of incidents and service requests using the ServiceNow ITSM tool and adhere to the relevant SLAsYou will be responsible for managing the support queues, prioritizing tasks, and making sure … business end users either ‘face to face’ from Deloitte offices or hosted events and remotely.Reporting to the Support Services Supervisor, the Senior Technical Analyst (Senior TA) will be proficient with the key end user technology including Windows PCs, Apple Mac’s and iPhone devices as well as a range ...

build a career at the intersection of IT and global financial markets? We are looking for an ambitious and technically curious FMIS Technical Analyst to join our Financial Markets Infrastructure Services (FMIS) team.As an FMIS Technical Analyst, you will learn and develop expertise in supporting the technology ecosystem … availability and performance of critical business systems used by trading and dealing teams.Assist with transaction systems and associated infrastructure.Service Management & Continuous ImprovementManage incidents, problems, service requests, and changes using ServiceNow.Contribute to root cause analysis and high-severity incident management.Monitor service quality and identify opportunities for improvement.Ensure compliance with ...

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POSITION DETAILS:Position Title:Senior License Services AnalystReports to (POSITION):Service Lead – Compliance ServicesTeam:License ServicesDepartment:Software Optimisation ServicesLocationHybrid Working – 2 Days WFH, 3 Days Office (Bytes HQ Leatherhead or Reading)PURPOSE OF JOB:(OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION)Bytes works with customers … Services team supports customers in understanding, managing and optimising their software and cloud estates, with a focus on cost control, risk reduction, licence compliance, service improvement and customer value.The Senior License Services Analyst will play a key role in the delivery of Microsoft 365 and Azure optimisation services ...

User Support Analyst– Trading Applications- Application Support Analyst- White glove -VIP SupportUST is currently recruiting an End User Support Analyst with experience working with Trading applications who has excellent communication and customers service skills to support VIP users working in our London office.· Location London· Permanent … workflow continuity, rapid restoration, and professional stakeholder management. You will operate at L2/L3 support, resolving complex issues, reducing repeat incidents, and improving service stability while maintaining a premium end-user experience.What you need:Proven ability supporting trading applications (order/execution platforms, market data tools, trade lifecycle ...

network for the world's money.For everyone, everywhere.More about our mission and what we offer.Job DescriptionTHE ROLEWe’re looking for a Lead Data Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that would support … fast-growing product through scaling and optimising the team. As a Lead Data Analyst, you’ll drive analytics within a dedicated customer operations model where we improve how we resolve complex and time‐sensitive customer issues—speed, reliability, quality, and end‐to‐end outcomes—and scale what works across ...

met. Utilize ServiceNow or similar platforms for logging and updating support calls. Support and maintain Citrix environments Knowledge of Win 11 Deliver excellent customer service, addressing user issues promptly and professionally. Understand and support the setup of bank branches, including thin clients, network configurations, and peripherals such as chip ...

Overview: In alignment with the business strategy, we are seeking an experienced and highly analytical Senior IS Automation Quality Control Analyst to ensure the efficient delivery of high-quality business processes covering the UK and European market capabilities by designing, developing, and executing automated test scripts that support software ...

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...

Global Tax Services is seeking a detail-oriented and analytically driven Tax Data Analyst to join our growing team. This role sits at the intersection of tax compliance, data management, and systems operations supporting the accuracy, integrity, and scalability of Amazon's global indirect tax reporting. The Tax Data … Analyst brings a strong foundation in VAT/GST principles, hands-on experience reconciling complex datasets, and the curiosity to improve how tax data flows through our systems. This is an ideal role for someone eager to deepen their tax technology expertise, work across technical and business teams ...

television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. … this sounds exciting to you, please read on. About the role The Prime Video & Studios Research Services team is looking for a Research Operations Analyst to join our operations team supporting customer-focused primary research across global markets. You'll be part of the engine that makes research happen ...

passport holder with no dual nationalism at the point of application.Note: The above information relates to a specific client requirement.Role DescriptionAs a Senior SOC Analyst (L2) you will provide advanced investigation and analysis, acting as the escalation point for complex or high-severity incidents. You will conduct root cause ...

efficiency and reduce manual effort, and supporting the implementation of new systems and services. Youll also collaborate with colleagues across departments to maintain high service standards and continuously enhance service delivery. Main duties of the job For more detail about the main duties of this role, please … solving, and the ability to communicate clearly with both technical and non-technical stakeholders, along with a practical approach to using automation to improve service delivery. Please see the Job description for more information. Working Pattern: 37.5hrs per weeks Monday to Friday between 8am and 5:30pm, there ...