26 to 50 of 95 Service Catalogue Jobs in England

strength of our network enables the flow of trade vital to everyday life. For more information visit www.logicor.eu. Role Overview The Service Delivery Manager owns the enterprise service management framework for the whole of Business Technology. The role is deliberately platform-agnostic: it sets the standard … full ITIL‐based ITSM framework (incident, problem, change, request, knowledge, CMDB, etc.) within 6 months. Define and publish the enterprise service catalogue, SLAs, OLAs, and KPIs aligned with business needs. Drive a shift from reactive IT support to proactive, metric‐driven service management. Implement continuous ...

groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Service Desk Ops Manager Location: London (onsite 5 days per week) Due to the nature of the work and the customers we support, the successful … Management activities to reduce repeat incidents. Ensure effective Change Enablement awareness within the team to minimise change-related incidents. Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs. Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR ...

Financial Ombudsman Service is seeking a Configuration and Catalogue Analyst in London. This hybrid role focuses on maintaining the CMDB and Service Catalogue with governance aligned to ITIL best practices. You will work with technical teams to enhance service information and support … audits, reporting, and service improvement. You will contribute to the maturity of ITSM processes, support self-service improvements, and collaborate with stakeholders to ensure accurate configuration data and #J-18808-Ljbffr ...

Boston Consulting Group seeks a Global IT Service Catalogue Process Owner within Tech@BCG to design, govern, and improve the IT Service Catalogue. You will set standards for catalog structure, pricing, and requests, and ensure catalogue accuracy across towers and regions. You will drive … self-service strategy, define KPIs/OKRs for catalogue health, and coach a network of owners and practitioners to maintain consistency and adoption. #J-18808-Ljbffr ...

Financial Ombudsman Service in London is seeking a Configuration and Catalogue Analyst to maintain the CMDB and Service Catalogue, working in a hybrid setup with four in-office days per fortnight. The role supports ITIL-aligned governance, audits, and reporting to drive risk management … service improvements. You’ll collaborate with technical teams and stakeholders to improve the self-service portal and IT services while upholding data accuracy and governance. #J-18808-Ljbffr ...

portfolio. Methods was acquired by the Alten Group in early 2022. Role Description Candidates must have a strong track record of performing a Service Design and Introduction role, ideally with a proven knowledge and understanding of how these align withITILprocesses. Responsible for the planning and coordination of resources … responsibilities match their contractual commitments Provides coordination between projects, suppliers, Service Operations, and live services teams Updates to the Service Catalogue to ensure it is maintained, contains accurate information on all operational services and those being prepared to be run operationally Ensuring that the service ...

well established MSP Client is urgently recruiting for an IT Service Delivery Manager to develop and maintain strong, collaborative relationships with assigned enterprise Clients, acting as a trusted advisor and primary point of contact. The chosen Candidate will identify changes to the customer environment and technology trends that … service level requirements (SLR) documents. Assisting with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding maintenance procedures, ensuring that targets agreed within underpinning contracts are aligned with SLA and SLR targets. Ensuring that service ...

well established MSP Client is urgently recruiting for an IT Service Delivery Manager to develop and maintain strong, collaborative relationships with assigned enterprise Clients, acting as a trusted advisor and primary point of contact. The chosen Candidate will identify changes to the customer environment and technology trends that … service level requirements (SLR) documents. Assisting with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding maintenance procedures, ensuring that targets agreed within underpinning contracts are aligned with SLA and SLR targets. Ensuring that service ...

sooner!You will work withYou will be part of a global team focused on supporting the bp EV business in its IT Service Management (ITSM) responsibilities. You will be collaborating with stakeholders across technology, finance, operations and regional business to drive resolution to incidents and ensure the design … artefacts and outputs.Visualise and breakdown complex services and processes, balancing competing views to publish up-to-date and accessible service catalogue in alignment with Technology Support service offeringsOwn the service configuration management framework and oversee new or changing configurationConduct periodic reviews of service ...

Item (CI) relationships and governance * Ensure asset, procurement and lifecycle data are appropriately integrated * Validate and optimise Incident, Request, Change and Service Catalogue processes * Review existing workflows and identify operational inefficiencies * Assess integration requirements, APIs and third-party tooling * Provide architectural assurance and design governance throughout delivery … ITSM best practices * Experience implementing and optimising: o Incident Management o Service Request Fulfilment o Change Management o Service Catalogue Management * Strong experience reviewing and optimising enterprise workflows * Knowledge of API-led integrations and third-party platform integration * Experience providing design assurance, governance and architectural ...

sooner! You will work with You will be part of a global team focused on supporting the bp EV business in its IT Service Management (ITSM) responsibilities. You will be collaborating with stakeholders across technology, finance, operations and regional business to drive resolution to incidents and ensure … artefacts and outputs. Visualise and breakdown complex services and processes, balancing competing views to publish up-to-date and accessible service catalogue in alignment with Technology Support service offerings Own the service configuration management framework and oversee new or changing configuration Conduct periodic ...

solutions * Troubleshoot and resolve platform configuration issues * Execute testing, validation and remediation activities * Support the delivery of Incident, Request, Change and Service Catalogue capabilities * Produce and maintain technical documentation * Collaborate closely with architects, stakeholders and project teams to ensure successful delivery Required Experience * Strong hands-on experience … Management capabilities * Enhanced CMDB and Asset Management functionality * Improved workflows and automations * Seamless platform integrations * Optimised Incident, Request, Change and Service Catalogue processes * Technical documentation and knowledge transfer * Resolution of outstanding implementation activities Ideal Background This role would suit a Jira Developer, Jira Engineer, JSM Consultant ...

engineer who builds through code and automates by default. Your experience might centre on infrastructure as code, deployment pipelines, automation, platform tooling or service integrations. What matters is that you have built reliable, repeatable capabilities that engineering teams use to deliver and operate software. Your background … them. Implement, configure, and maintain the IFS Internal Developer Platform (IDP) end-to-end Build self-service workflows, service catalogue entries, scaffolders, and golden path templates Integrate IDP tooling with Kairos (application framework) and Nexus (infrastructure and deployment) Build and maintain CI/CD integration ...

maintain, upgrade, retire, archive) Handle apps change/upgrade/release management Maintain apps (including SAP) build/support documentation (including Service Catalogue), drawing on outsourced providers Provide Master Data Management Handle major incident response (Apps, including SAP) Manage outsourced Apps support contract performance/resources, directing … core SAP principles around change and release management Ability to develop and maintain procedural, technical and architectural documentation and maintain a Service Catalogue Knowledge of software licensing models and consumption analysis Commercial skills to manage scope, specification and cost relating to applications Ability to interface with audit ...

maintain, upgrade, retire, archive) Handle apps change/upgrade/release management Maintain apps (including SAP) build/support documentation (including Service Catalogue), drawing on outsourced providers Provide Master Data Management Handle major incident response (Apps, including SAP) Manage outsourced Apps support contract performance/resources, directing … core SAP principles around change and release management Ability to develop and maintain procedural, technical and architectural documentation and maintain a Service Catalogue Knowledge of software licensing models and consumption analysis Commercial skills to manage scope, specification and cost relating to applications Ability to interface with audit ...

Service Management Consultant Location: London/Manchester Salary: Competitive salary and package dependent on experience Career Level: Specialist or Associate Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across … provide guidance on how to design and develop service management as a strategic asset Design of a Service Catalogue to enable IT to communicate effectively with the Business Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects Process design, workflow ...

Infrastructure Project Manager - £70,000 - Kingston, Surrey - Hybrid Prince 2 - Project Manager - Service Delivery - Agile A well established, tech business based in Kingston, Surrey are looking for a proactive, organised and delivery-focusedIT Project Manager & Service Delivery Managerto join their Technology Team. This is a broad … incident reviews, root cause follow-up and remediation tracking through to completion. Contribute to the development and improvement of the technology service catalogue and associated service management processes. Help strengthen operational resilience, transparency, accountability and predictability across the Technology function. Continuous Improvement Identify and implement ...

Infrastructure Project Manager - £70,000 - Kingston, Surrey - Hybrid Prince 2 - Project Manager - Service Delivery - Agile A well established, tech business based in Kingston, Surrey are looking for a proactive, organised and delivery-focusedIT Project Manager & Service Delivery Manager to join their Technology Team. This … incident reviews, root cause follow-up and remediation tracking through to completion. Contribute to the development and improvement of the technology service catalogue and associated service management processes. Help strengthen operational resilience, transparency, accountability and predictability across the Technology function. Continuous Improvement Identify and implement ...

Help Desk Manager Leeds £40,000-£45,000+Benefits My client is a Managed Service Provider. They provide IT support services and consultancy to clients across the North of England . The Role: The Help Desk Manager is responsible for managing the activities and responsibilities of the service … specific knowledge of the customer and how IT relates to their business strategy and goals Develop in-depth knowledge of the service catalogue and how it relates to customer's needs Involvement in the design and building of new services Conduct performance evaluations and mentor those with ...

team, providing advanced Comarch technical support for a large-scale Inventory Management environment. Triaging, diagnosing + resolving complex Comarch incidents across: network inventory, service management, configuration management + data integration ensuring platform stability and service continuity for the client. Providing L2/L3 support for Comarch … physical + logical resource (-eg- cables, hardware + GIS/address data). Diagnosing/resolving Comarch incidents related to service catalogue management, service orchestration + lifecycle management for both customer-facing and resource-facing services. Diagnosing/resolving Comarch data integration failures, including issues ...

lead without authority across a large, distributed engineering organisation. Own the IDP vision, roadmap, and end-to-end execution at IFS, service catalogue, self‐service scaffolding, golden paths, CI/CD integration, and developer portals Own the developer experience vision for the Nexus platform, from … service creation through to production observability Work across Kairos, Nexus, Auth, Base Tech, and product teams to deliver cohesive, integrated developer experiences Define platform standards that make the right way the easy way, not mandated, just obviously better Drive measurable adoption: onboarding time, self‐service completion ...

Service Architect Open Opportunity | London, UK About the role The Company Mozaic is an innovative and growing Operating Model Transformation Consultancy. We work with large organisations at CIO level, to assess and transform their digital operations. We have an outstanding reputation in this field and our customer base … includes many household names across numerous different industries. Background and Experience As a Service Architect, you will play a critical leadership role in shaping, designing, and assuring E2E service models. This role combines architectural rigour with delivery practicality, ensuring that services are operationally viable, technically sound ...

continually on a journey of change. Key Responsibilities Platform administration and support Administer and maintain users, roles, access controls, forms, tables, notifications, service catalogues and workflows. Monitor platform health, resolve incidents and defects, and support upgrades, patches and regression testing. Manage development, test and production releases under agreed … REST/SOAP APIs, webhooks, IntegrationHub, MID Server, JSON/XML, OAuth and secure authentication. ITSM: Incident, Problem, Change, Request, Knowledge, Service Catalogue and CMDB processes. Delivery: Requirements, design, testing, deployment, troubleshooting, documentation and stakeholder communication. Desirable skills and experience ServiceNow CSA, CAD or relevant CIS certification. ...

supporting product renders, Digital Shelf, ShopX, global-to-local adaptation, and other approved use cases.The Director holds end-to-end accountability for the service portfolio, including global operations, platform and workflow priorities, partner performance, adoption, and continuous improvement. The role leads cross-functional implementation across Marketing, Customer … Service line, converting established priorities into operating plans, roadmaps, implementation programs, and measurable outcomes.* Own the operating model, governance, service catalogue, decision rights, standards, and ways of working across the capability portfolio.* Determine operational priorities and allocate approved resources across projects, platforms, workflows, and partners ...

functional design and the technical underpinnings — with leadership of the support model. The Support Lead is the escalation owner for ERP incidents and service requests, works closely with the functional solutions lead and business analysts on root-cause and permanent fixes, and partners with the CTO organisation … Work with the CTO organisation on infrastructure, integration, environments, and release management, ensuring support and change are coordinated. Manage the support service catalogue, knowledge base, and runbooks, driving self-service and commodity support where possible. Lead, develop, and coordinate the global support team and partner ...