26 to 50 of 108 Service Delivery Jobs in the East Midlands

businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net. The Network Provisioning Engineer is responsible … services, perform all testing and documentation of the results of the turn-up. Job Scope/Supervision: The team works closely with Service Delivery, Project Management, Engineering and Operations teams to ensure the efficient, cost-effective delivery of high-quality IP services to external and internal customers. ...

Computacenter AG & Co. oHG in Nottingham is seeking a Delivery Manager for End User Computing to own the Evergreen service delivery within a 26-week window. You will liaise with internal teams, customer representatives and third parties to ensure on-time, on-budget delivery, producing ...

provide technical support to an operations team within one of the designated Investment Operations Functional Pillars, and, is responsible for the day to day service of their team to Corporate/Retail Clients on behalf of FNZ. This means the following key requirements, The role holder will be responsible … aspects of day to day Technical Delivery, regulatory, and financial risk relevant to their team and, for all processes that fall within their team’s remit. The role holder will support all aspects of change within their functional area ensuring that their team actively participates as and where required ...

Digital Service Delivery Manager Location: Derby Salary: £47,440 Per annum (Band 7) Drive progress, support our people, and shape how we work. DHU is committed to providing the highest quality of care in the right place and at the right time. Reliable and secure Digital services enable ...

Head of Digital Customer Experience is a newly created Group-wide leadership role within Digital Services, delivering support as part of the hosted Digital Service across all Lincolnshire NHS provider organisations, including primary care (c. 25,000 services users). The postholder is responsible for leading, managing and developing … Digital Customer Experience function, encompassing 1st, 2nd line support services, requesting and ITIL-aligned Service Management functions. The role holds accountability for service performance, customer outcomes and the effective management of teams delivering support across multiple organisations. A key focus of the role is to develop and embed ...

Engineer to join our Technical Services team. This is a diverse and engaging role where you'll provide technical support, manage documentation, support project delivery, train engineers, and work directly with customers to help deliver outstanding service nationwide. Why Join Barron McCann? With more than 45 years … experience, Barron McCann Ltd is a trusted technology services partner supporting customers across retail, hospitality, education, and other sectors. We pride ourselves on delivering service excellence, every time, everywhere, and our culture is built around ambition, teamwork, integrity, and passion. This role offers: A varied and challenging technical position ...

ways of working enabled by the new S/4HANA environment Identify opportunities to simplify, standardise and improve end-to-end finance processes and service delivery Challenge existing processes and behaviours where these are not aligned to the future operating model Drive practical continuous improvement initiatives that deliver … technology and process teams to maximise the value of S/4HANA, MDM and tools such as ServiceNow Identify opportunities to improve automation, workflow, service management and operational visibility Ensure FSS teams understand and are equipped to operate effectively within the new technology and process landscape Build strong relationships ...

challenge and technical leadership where required Support the development and execution of the technology strategy, ensuring alignment with wider business objectives Oversee IT suppliers, service delivery, budgets and technology investmentSupport risk management, compliance and technology due diligence in preparation for future investment Act as a senior escalation point … helping the team resolve challenges while allowing them to retain ownership of day-to-day delivery Skills: Significant experience operating at IT Director, CIO or CTO level Broad experience across IT operations, infrastructure, service delivery, security and technology strategy Proven experience providing strategic advice and engaging with ...

employing approximately 300 people across multiple sites. This is a broad role covering technology strategy, infrastructure, cybersecurity, business systems, bespoke software development and IT service delivery. You will lead an internal team of six and manage additional support from external infrastructure and software development partners. The business develops many … projects and business system improvements Advising senior leaders on technology, risk and investment Managing suppliers, external partners, contracts and licences Improving processes, governance and service delivery across IT Technology Environment Microsoft servers and predominantly on-premises infrastructure Microsoft and .NET business applications Azure DevOps Sage 200 CrowdStrike ...

provide expert support across Virtualisation and End User Computing environments, acting as a senior escalation point for complex technical issues while helping to drive service improvements and operational excellence. Working closely with customers, suppliers, project teams and service delivery colleagues, you'll play a key role … enterprise Virtualisation and Workplace Technology services. Act as a senior technical escalation point for complex incidents and problems. Lead root cause investigations and continual service improvement initiatives. Support service transition and project delivery activities. Collaborate with customers, vendors and managed service providers to deliver positive outcomes. ...

provide expert support across Virtualisation and End User Computing environments, acting as a senior escalation point for complex technical issues while helping to drive service improvements and operational excellence. Working closely with customers, suppliers, project teams and service delivery colleagues, you'll play a key role … enterprise Virtualisation and Workplace Technology services. Act as a senior technical escalation point for complex incidents and problems. Lead root cause investigations and continual service improvement initiatives. Support service transition and project delivery activities. Collaborate with customers, vendors and managed service providers to deliver positive outcomes. ...

colleagues across Lincolnshire Co-op rely on every day. We’re looking for an IT Infrastructure Team Leader to lead the day-to-day delivery of our infrastructure services and helping to keep our technology secure, resilient and performing at its best. This is a hands-on leadership role … monitor infrastructure services and recurring issues, making sure potential problems are identified early and that the right action is taken to maintain service availability and performance. You’ll also work closely with colleagues across Support, Solution Delivery, Cyber and Applications, as well as third-party suppliers and service ...

simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking … driving operational transformation through the adoption of AI, automation, data, and integration capabilities. This role serves as the global advocate for AI-enabled delivery, leading the strategy, execution, and cultural adoption of automation and data-led decision-making across PSG. Success in this role is defined by accelerating delivery ...

ensuring the performance, availability and support of our global network, telephony, security, and fixed and wireless services. Working closely with third-party vendors and service providers, you will be responsible for service delivery, supplier and contract management, and the ongoing operation of our network and telecommunications estate. … business impact. Ensure Network and Telecommunications services are delivered in line with contractual, architectural, security and availability requirements. Manage supplier and vendor relationships, including service reviews, contract renewals and service performance. Act as a key liaison between IT Operations, Business Change, IT Delivery, support teams and third ...

ensuring the performance, availability and support of our global network, telephony, security, and fixed and wireless services. Working closely with third‐party vendors and service providers, you will be responsible for service delivery, supplier and contract management, and the ongoing operation of our network and telecommunications estate. … business impact. Ensure Network and Telecommunications services are delivered in line with contractual, architectural, security and availability requirements. Manage supplier and vendor relationships, including service reviews, contract renewals and service performance. Act as a key liaison between IT Operations, Business Change, IT Delivery, support teams and third ...

Hearing Support, Vision Support and Learning, Communication and Autism Teams to promote opportunities, outcomes and experiences for children and young people with SEND. The service supports children and young people from early years through to post-16 education, working in partnership with families, educational settings and professionals through specialist … About the Role We welcome applications from experienced SEND teachers who wish to take on a strategic leadership role and work alongside team and service managers to shape and develop assistive technology provision across the county. The role has a strong strategic leadership focus whilst retaining service delivery ...

solutions enabling our customers to achieve their business objectives and operational results. € This will include but not be limited to project management and delivery, stakeholder and customer relationship management, aligning with customer strategy, policy and procedures, product customizations and scope management, team leadership, financial management, partnering with the customer … advise and guide on change management issues and identifying Graphic Communications PMO process improvements. Main duties and Responsibilities: Project Management and Delivery Development of project plans including estimation of resource requirements (skills, software, hardware etc) and timeframes, scheduling, budgeting, dependency identification and management, and change management planning Management ...

Working Group, act as the organisation's AI subject matter expert, and help business teams identify opportunities to improve productivity, efficiency and service delivery through the use of AI and automation technologies. As a regulated business and member of the Royal Institution of Chartered Surveyors (RICS), the responsible … birthday, and additional days to cover the festive period! Enhanced maternity, paternity, adoption and shared parental leave An online money saving portal Death In Service cover, alongside access to an Employee Assistance Programme which includes health appoints for you and your family Volunteering Leave equating to 2 days ...

People Solutions are recruiting on behalf of West Northamptonshire Council for a Shared Services Helpdesk Advisor to join a busy and fast-paced customer service environment within the Finance Operations team. This is an excellent opportunity for an experienced customer service professional who enjoy helping people, solving problems … positive service. Key Responsibilities Act as the first point of contact for customer enquiries Resolve customer queries efficiently and accurately Log, assess and process service requests using internal systems Escalate complex cases to relevant teams where required Deliver excellent customer service across phone, email and online channels Maintain ...

Yusen Logistics is seeking an IT Service Desk Team Leader to guide day-to-day Service Desk operations at Grange Park, Northampton. The role involves developing the Service Desk team, managing tickets and SLAs, and acting as escalation point for complex issues across Microsoft 365, endpoints … ITSM processes. The successful candidate will lead service delivery, collaborate with Level 2 teams, and drive continuous improvement while ensuring excellent customer service and adherence to procedures. #J-18808-Ljbffr ...

real industry impact. The Opportunity As a Senior Technical Analyst, you'll play a key role in shaping how SAP supports business processes, service delivery, and operational performance across the organisation. Acting as the link between business stakeholders and technical delivery teams, you'll translate business needs … into clear requirements and practical solutions that deliver measurable value. Working closely with platform owners, engineers, delivery partners, and business stakeholders, you'll help ensure SAP capabilities are used effectively, processes are simplified, and technology investments remain aligned to long-term business objectives. Key Responsibilities Partner with stakeholders across ...

system availability, support, change control, issue resolution and escalation. Ensure technology operations support day-to-day business performance and long-term scalability. Lead technical delivery, digital change projects and technology implementation activity across the business. Support the Project Lead to ensure projects are well scoped, planned, prioritised, delivered … embedded effectively. Set clear delivery standards, project governance, documentation expectations, testing requirements and handover processes. Work cross-functionally with operational, finance, property, lettings, compliance and leadership teams to deliver technology-enabled change. Ensure digital change activity improves efficiency, data quality, service delivery and user experience. Lead technology ...

into effective organisational structures, roles, governance models, capabilities and ways of working. The role will ensure that organisational design decisions support operational efficiency, accountability, service excellence, and adoption of the new S/4HANA platform. The position partners closely with Business Integrator, Systems Integrator, Global Process Owners and their … future roles, responsibilities, reporting lines, accountabilities, and governance frameworks. Develop global organisational design standards and blueprints while considering local market needs. Support decisions on service delivery models and location strategies. Transformation Delivery Work closely with Programme Leads, PMO, and business leaders to integrate organisational design into transformation ...

Start date: beginning October 2026 To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Undertake … function. Participate in internal meetings, as required, to share and develop knowledge and best practice. Provide ‘end to end’ ownership of all incidents and service requests to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain ...

Post Office Ltd. is seeking a Branch Service Manager to lead IT service delivery and continual improvement across a complex technology landscape. You will work with technical teams, suppliers, and senior stakeholders to ensure service stability and high-quality outcomes for Postmasters and customers. The role ...