51 to 62 of 62 Service Delivery Jobs in Hampshire

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting … developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear and serve ...

ability to explain the processes to others. Ensure a customer focused approach is maintained Understand and have the ability to update the Axians Service Desk. (Contracts, Adds Moves and Changes) Product Registration & Vendor install base updates Management of all Axians spares & RMA process Manage Basingstoke Depot Manage BAU relationship … Back up: to reconcile monthly reports for Indigo field engineering services for Field Engineering BAU Reporting: Juniper Rebate - Open RMA Report Assist in preparing Service Delivery Manager Reports Open Engineer Tasks Open Collections Customer Inventory (Support revenue based) Open Restock tasks Open Incidents Sub Tasks Provide cover within ...

Tailor Made Technologies is seeking an IT Account Manager to manage and grow a portfolio of existing customers, ensuring outstanding service and identifying opportunities to maximise value across Managed IT Services, Cloud, Security and connectivity solutions. You will build strong day-to-day relationships, act as a trusted advisor … collaborate with sales, technical and service delivery teams to deliver outcomes aligned with business goals. #J-18808-Ljbffr ...

Ping Identity-based solutions, automate identity lifecycle management, and advance our Zero Trust security posture across global services. You will own auth/services delivery, integrate with SAML/OAuth2/OIDC/SCIM, and help scale secure access for diverse regions including the UK and Spain ...

leadership for the Royal Navy’s Data and Navy Applications software house. This is a senior leadership role within a large-scale, multi-year delivery environment supporting thousands of uniformed personnel and civil servants. The postholder will set the technical direction for the software house, ensuring that digital products … services are aligned to Royal Navy priorities, wider Defence policy and standards, and good practice in secure, modern service delivery. Scope The Technical Director will define and maintain the target technical architecture and roadmap for the software house. They will translate operational and business needs into a coherent technical ...

/functional design and the technical underpinnings — with leadership of the support model. The Support Lead is the escalation owner for ERP incidents and service requests, works closely with the functional solutions lead and business analysts on root-cause and permanent fixes, and partners with the CTO organisation … resolution rather than bouncing it, and drives continuous improvement so recurring problems are engineered out. Own the global D365 support model, ensuring incidents and service requests are triaged, prioritised, and resolved within agreed SLAs across all regions. Act as the techno-functional point of resolution for D365 issues, diagnosing ...

associated monitoring Creating opportunities to automate manual tasks to drive efficiency and reduce downtime Identifying single points of failure and designing resilience into the service Managing obsolescence across applications and operating systems Collaborative working with the Management Team Daily contact with customers and stakeholders through the IT Service … technical leadership activities ITSM tooling and processes Knowledge of ITIL processes Knowledge of Agile methodologies Scripting for automation, for example PowerShell or Python Previous delivery within a secure or Defence environment Interested? Tektora are looking to speak with DV Cleared 4th Line Cloud Support Engineers who are open ...

annum Job Type: Full-time, Permanent Hours: Monday to Friday, 9:00am - 5:00pm Join a thriving IT support business at the heart of service delivery. We are seeking a proactive and organised Helpdesk Coordinator to join our well-established IT field services organisation based in Hook. This role … crucial in supporting customers across the UK by coordinating engineers, managing service requests, and ensuring a first-class support experience. Day-to-day of the role: Coordinate approximately 13 field engineers and subcontractors to ensure optimal resource utilisation. Schedule field service visits in accordance with customer SLAs ...

Experis - ManpowerGroup seeks a DV Cleared Senior Service Architect to join a high-profile programme in Basingstoke onsite. The role focuses on defining and delivering service design artefacts that support operational acceptance and long-term service delivery. You will work with stakeholders, project teams and technical architects … ensure scalable, compliant service solutions aligned with customer requirements, while managing risks and supporting through-life service management. #J-18808-Ljbffr ...

Software team in the Programmes area of STS Defence, developing and maintaining software throughout the Software Development Lifecycle from requirements elicitation, through to in service delivery. The post will provide hands on software development on projects for key stakeholders undertaken by the company. This includes responsibility for developing … through change control process as part of spiral development Continuous improvement of Software Engineering capabilities, maintaining a leading edge capability Active participant in the delivery and assurance of software work packages and following software engineering process and best practice Working with other project team members, through the planning ...

Defence, playing an active role in designing, developing, and maintaining software across the full Software Development Lifecycle; from requirements elicitation through to in-service delivery. The post will provide technical leadership on software projects for key stakeholders and on software development activities undertaken by the company. This includes responsibility … changes through change control process as part of spiral development Continuous improvement of Software Engineering capabilities, maintaining a leading edge capability Leading the planning, delivery and assurance of software work packages and ensuring software engineering process and best practice followed Oversight, direction and guidance to the allocated project team ...

developing the Professional Services function across an international SaaS organisation * Owning the post-sale customer journey, ensuring clients receive an outstanding implementation and ongoing service experience * Building and refining Professional Services strategy, processes and operating models to support continued high growth * Driving operational efficiency and continuous improvement across Professional … Services * Working closely with Sales, Customer Success, Product and other senior stakeholders to ensure a seamless transition from sale through to delivery * Building strong relationships with key clients and acting as a senior escalation point where required To be successful you will likely have: * Proven senior leadership experience within ...