1 to 25 of 92 Service Delivery Jobs in the North of England

work, a great place to be a customer” Responsibilities, not limited to: To work across the different Sales and Services teams to define Managed Service solutions for our customers (New Business and Contract Renewals). To directly engage with customers and capabilities within the business to propose and design … services. To provide sales support and collaboration with the technical teams, as required throughout the sales lifecycle. To assist in developing and configuring Managed Service solutions across our solution areas of Connect, Cloud, Devices, Modern Workplace and Security, including more complex and cross-solution area deals. Engage directly with ...

Service Delivery Engineer Bedlington Negotiable Salary Depending on Experience Our long-standing client, leaders in their industry, are looking for a Service Delivery Engineer to join their ever-growing team! Service Delivery Engineer Roles and Responsibilities: Be the first point of contact … delivering continual improvement within communicated and well managed budgetary restrictions Once up to date join or cross lead a Virtual Team The ideal Service Delivery Engineer will: Knowledge of ITIL Service Management and process execution is a benefit Knowledge of Microsoft Windows client and server operating systems ...

shift allowance In addition, you will also get these great benefits: Annual Leave Entitlement 31 days entitlement (including statutory bank holidays) which increases with service! Holiday Buy SchemeBuy up to 5 additional days Enhanced Pension Plan including ArrowXL company contributions Life Insurance Company funded 2x basic salary life cover … from day one Enhanced maternity, paternity, adoption and shared parental leave Long Service Awards Awarded for every 5 years service Employee of the Month Incentives Local winners across the country plus an overall winner chosen by the CEO Progression and Development Opportunities Investment into your career path ...

seeking a proactive, commercially minded Account Manager to join their team. This is a key role responsible for ensuring clients receive exceptional service, while also identifying opportunities to add further value. Are you an experienced Account Manager looking to take ownership of a portfolio of established clients … nurture long-term relationships, understand client goals, and work closely with internal teams including sales, support, operations, and product development to deliver a seamless service experience. A core part of this role involves identifying upsell and cross-sell opportunities within existing accounts, preparing proposals, and securing additional business ...

seeking a proactive, commercially minded Account Manager to join their team. This is a key role responsible for ensuring clients receive exceptional service, while also identifying opportunities to add further value. Are you an experienced Account Manager looking to take ownership of a portfolio of established clients … nurture long-term relationships, understand client goals, and work closely with internal teams including sales, support, operations, and product development to deliver a seamless service experience. A core part of this role involves identifying upsell and cross-sell opportunities within existing accounts, preparing proposals, and securing additional business ...

seeking a proactive, commercially minded Account Manager to join their team. This is a key role responsible for ensuring clients receive exceptional service, while also identifying opportunities to add further value. Are you an experienced Account Manager looking to take ownership of a portfolio of established clients … nurture long-term relationships, understand client goals, and work closely with internal teams including sales, support, operations, and product development to deliver a seamless service experience. A core part of this role involves identifying upsell and cross-sell opportunities within existing accounts, preparing proposals, and securing additional business ...

seeking a proactive, commercially minded Account Manager to join their team. This is a key role responsible for ensuring clients receive exceptional service, while also identifying opportunities to add further value. Are you an experienced Account Manager looking to take ownership of a portfolio of established clients … nurture long-term relationships, understand client goals, and work closely with internal teams including sales, support, operations, and product development to deliver a seamless service experience. A core part of this role involves identifying upsell and cross-sell opportunities within existing accounts, preparing proposals, and securing additional business ...

seeking a proactive, commercially minded Account Manager to join their team. This is a key role responsible for ensuring clients receive exceptional service, while also identifying opportunities to add further value. Key Responsibilities: Client Relationship Management Act as the main point of contact for a designated portfolio of clients … Identify opportunities for upselling and cross-selling Work towards annual sales and revenue targets Prepare and present tailored proposals, handling negotiations to secure agreements Service Delivery Coordination Ensure smooth delivery of services by collaborating with internal operations, support, and product teams Monitor service levels and address ...

Technical Operations Director Salary: £80,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling … continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement ...

Position Summary As a Senior SOC Engineer, you apply deep technical expertise and leadership to the design, optimisation, and delivery of our security engineering services. You lead complex project work across onboarding, deployment, and service improvement, with a focus on scalable, secure, and efficient SOC infrastructure. … communications, while mentoring other engineers and contributing to internal capability development. Essential Roles & Responsibilities Key Responsibilities Platform Engineering Leadership – You lead the design and delivery of SOC-aligned security solutions, supporting both customer onboarding and continuous improvement of existing environments Lead Customer Deployment & Onboarding – You support the full project ...

Infrastructure Manager – (Infrastructure, Management, 3rd Party Suppliers, Vendors, Hands on, Team Management, RFP’s, Service Delivery) – Permanent – Fully Remote Charles Simon Associates are currently looking for an Infrastructure Manager on a permanent basis for an existing client. This role is a fully remote position with a well established … Annum D.O.E Skills/Requirements for the Infrastructure Manager: Previous senior management experience Leading teams of 3/4 senior delivery managers Extensive 3rd party vendor management Ideally someone who has come from a background of hands on technical skills but is working within outsourced environments Ability to work ...

Title: Service Operations Manager Location: Sheffield Salary: £40,000 to £50,000 depending on experience Contract: Full-time, permanent Hours: Monday to Friday If you enjoy running the day to day operation of an IT service function and keeping things moving in a busy MSP environment, this could … great fit.We are supporting a growing managed services provider in Sheffield who are looking for a Service Operations Manager to take ownership of how their service function performs. You'll be the person who keeps the service desk working effectively, ensures operational standards are met, and acts ...

Title: Service Operations Manager Location: Sheffield Salary: £40,000 to £50,000 depending on experience Contract: Full-time, permanent Hours: Monday to Friday If you enjoy running the day to day operation of an IT service function and keeping things moving in a busy MSP environment, this could … great fit. We are supporting a growing managed services provider in Sheffield who are looking for a Service Operations Manager to take ownership of how their service function performs. You'll be the person who keeps the service desk working effectively, ensures operational standards ...

Managing Director, the successful candidate will be a key member of the Senior Leadership Team, performing a pivotal role in the end-to-end delivery, support and operational performance of the business. The Operations department encompasses implementation, service delivery and customer support, each with an established team … Operations: Define and continuously improve operational strategy with a focus on efficiency quality, productively and scalability. Own operational planning, capacity management, budgeting and drive delivery consistency through quality service Evaluate internal processes and customer journeys, identifying improvement to increase customer satisfaction and retention. Review existing challenges and forecast ...

About the Role Are you passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an IT Service Desk Team Leader to join our dynamic IT Services team. In this pivotal role, you’ll manage and mentor a team of Service Desk Analysts … ensuring efficient service delivery and outstanding customer experience. You’ll act as the escalation point for complex technical issues, drive process improvements, and help shape the future of our IT support services. If you thrive in a fast-paced environment and have strong leadership and technical skills ...

team, build strong relationships with stakeholders and vendors, and drive continual improvements across our business systems. If you’re ITIL‐qualified, experienced in IT service management, and passionate about helping teams grow while keeping systems reliable, this could be the perfect next step in your career. Key Accountabilities Responsible … delivery of timely, effective support provided by the BST to business stakeholders via the helpdesk. This includes: Daily monitoring of production services. First line issue analysis and intra team escalation. Workload balancing for the BST. Timely provision of service requests. Key relationship management. Attend Service Delivery ...

Allowance £5,750, 8% employer pension contribution, 25 days holiday plus bank holidays Job Role: As ICT Manager , you will take ownership of ICT delivery and assurance across a major, highly regulated infrastructure programme supporting complex operations and long-term remediation/decommissioning activities. You will lead the provision … partners to implement ICT needs for new works, compounds and site set-ups. You will manage ICT vendors, oversee budgets and forecasts, and drive service performance through SLAs, KPIs, asset management, change control and incident management. You will also be responsible for information management and digital ways of working ...

Beaumont is partnering with a high-growth UK Managed Service Provider to recruit an Account Manager. This is a key hire within their commercial team as the business continues to scale its managed services, cloud and cyber capability across the UK. The organisation has grown through a combination … services across managed IT, cloud and cyber security. You will run structured account plans, lead renewal conversations and work closely with pre-sales and delivery to ensure opportunities are qualified properly and executed well. As trust and traction build, you will naturally increase account value and long-term customer ...

newly created role leading customer experience, service performance, and client escalation management, setting up a service management function in a high-growth environment and shaping the end-to-end customer journey. Client Details This business is a fast-scaling, technology-led business services organisation undergoing significant investment … experience. Description You will be the voice of the customer and the guardian of an exceptional customer journey. You'll take ownership of service performance, client communications, escalations, insights, and continuous improvement - ensuring every touchpoint is smooth, predictable, and high quality. This means: Acting as the main contact ...

About The Role Were looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. This role is critical as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability. … Senior Delivery Manager will be accountable for the effective delivery of complex projects within their assigned portfolio, ensuring projects meet client expectations and contribute to the commercial success of the organisation. DIMENSIONS Budget: Responsible for managing project budgets for their projects and escalating where appropriate and in line ...

About The Role Were looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. This role is critical as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability. … Senior Delivery Manager will be accountable for the effective delivery of complex projects within their assigned portfolio, ensuring projects meet client expectations and contribute to the commercial success of the organisation. DIMENSIONS ? Budget: Responsible for managing project budgets for their projects and escalating where appropriate and in line ...

About The Role Were looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. This role is critical as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability. … Senior Delivery Manager will be accountable for the effective delivery of complex projects within their assigned portfolio, ensuring projects meet client expectations and contribute to the commercial success of the organisation. DIMENSIONS ? Budget: Responsible for managing project budgets for their projects and escalating where appropriate and in line ...

Title: Senior Delivery Lead Location: Leeds 2x per week Salary: £75,000 - £90,000 Why Apply? This Senior Delivery Lead position offers the opportunity to drive impactful, high-value projects within a technology first enterprise. This role would suit someone who excels in stakeholder management, agile delivery … role provides a platform to influence outcomes, lead teams, and shape project success. What will I be doing? Oversee and drive end-to-end delivery of client projects, owning delivery outcomes across varying levels of complexity. Lead agile ways of working, applying methods such as Scrum, Kanban ...

Service Life Cycle Manager Salary - can be shared on initial discussion Sunderland - 3x per week onsite We are representing a well renowned company in the midst of transformation and change who are looking for a Service Life Cycle Manager to join their high-performing team. As the Service Life Cycle Manager, you will own and maintain the IT Service Catalogue, overseeing related policies and governance, and engaging with the wider community to ensure it's adoption. You will have responsibility for the ITIL Service Management process framework, lead process improvement roadmap initiatives, and manage ...

with the post and grade that may be requested by the Lead Data Scientist Communication and Relationships 1. Communicate professionally with senior clinicians and service managers. This may require the use of specific clinical terminology to understand issues being raised in detail. 2. Represent the Clinical Outcomes and Data … critically appraise and challenge the results of outputs ensuring only meaningful information is delivered to the clinical/business stakeholders. Responsibility policy and service 1. Act as an ambassador for the CODU by developing and maintaining excellent working relationships with users across the organisation, delivering against local requirements ...