22 of 22 Service Management Jobs in the City of London

genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst , you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering … benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira ...

Head of Portfolio Management London/Nottingham Head of Portfolio Management and Project Delivery is a key role within the Technology Leadership Team, with oversight of the Technology contribution to MTVH 2030 strategic programmes, ensuring alignment of change, strategy, governance, communication and successful delivery across the Technology Directorate. … responsibilities: You will lead and be accountable for supporting delivery of the Technology strategy on behalf of the Group CIO, working with Heads of Service to bring together Technology roadmaps, priorities and plans that support MTVH's Business Goals and Outcomes. You will be responsible for managing and leading ...

risk and advance precision healthcare. As a Business Analyst, you will gather business requirements, design efficient processes and support the delivery of a Jira Service Management solution. This is a 6-month contract-based role offering hybrid/remote working options, salary range … Acceptance Testing (UAT) and managing defects through to resolution. Identifying project risks, dependencies and implementation considerations. Assisting with business readiness, transition planning and change management activities. Working closely with technical teams to ensure requirements are accurately reflected within the implemented solution. What we are looking for: Previously worked ...

rare opportunity to lead Technology Resilience and Production Operations for a major international financial services organisation, building an Enterprise Centre of Excellence that protects service stability, strengthens regulatory confidence, and safeguards the customer experience across a global business. You'll sit within the senior leadership team, own a multi … genuine transformation. What you'll be doing: Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scale Build and govern an internationalised Centre of Excellence platform, delivering high ...

come on board to support one of their customers with an ongoing project. The selected candidate will have strong hands-on expertise with Jira Service Management to design and optimise ITSM and CMDB solutions. You will need to work with the customer to implement ITIL-aligned service management solutions on Atlassian Cloud. Responsibilities include: Implementing ITSM processes on Jira Service Management Design, integration and configuration of ITSM solutions Conducting stakeholder workshops Ideally you will have: 5+ years experience with ITSM tools Excellent communication skills (Both written and verbal) ITIL and Atlassian certifications ...

Line Service Desk Analyst Role Full-time, permanent role Location: 5 days in Canary Wharf Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk … Receive, log, and manage incidents and requests within the IT Service Management platform Assist maintenance of our asset management database, tracking changes accordingly Provide a high-level of customer service and adhere to service management principles and processes (ITIL) Resolve IT service desk ...

procurement and renewal activities. Coordinate onboarding and readiness activities for new affiliates, managing risks, milestones, reporting and stakeholder communications. Analyse network capacity, licensing and service consumption trends to identify optimisation opportunities and support future investment planning. Requirements Proven experience in Demand Management, Service Management, Business Relationship … Management or Infrastructure Portfolio Management within a large enterprise environment. Strong stakeholder management skills with the ability to engage technical teams, suppliers and business leaders across multiple geographies. Experience in budgeting, forecasting, financial planning and cost management for IT infrastructure or network services. Good understanding ...

Wharf & 1 day WFH Need to have construction experience Main Responsibilities Act as the primary contact for the IT Department regarding EUC asset lifecycle management - covering provisioning, deployment, maintenance, recycling, redeployment and retirement of laptops, tablets and mobile phones. Complete the physical device lifecycle: provision new hardware, securely wipe … redeploy refurbished assets to maximise value and minimise waste. Receive, log and manage to resolution EUC-related incidents and requests within the IT Service Management platform. Maintain and update the asset management database, ensuring accurate tracking of all changes and lifecycle stages. JML Process Management: Oversee ...

problems and classifying their level, priority and nature. When appropriate, escalating or routing them to the appropriate team. Responding to, documenting and resolving service tickets in a timely manner according to an agreed service level. Documenting procedures, standards, best-practice configurations, settings, installation sequences and back-out instructions. … Following ITIL/Service Management policies and procedures. Helping the software asset management team to maintain applications (licence management and version control). The skills you'll need: At least 5-6 years of experience providing desktop support services in a Microsoft environment. Experience in hardware ...

Information Architect on an initial 12 month contract. Location: London (hybrid) Essential: Experience designing information architectures, taxonomies, or metadata frameworks. Strong understanding of information management and information design principles. Experience in creating information classification and labelling models. Experience developing metadata standards and controlled vocabularies. Ability to translate business concepts … into structured information models. Experience working across business and technology functions. Excellent facilitation and stakeholder management skills. Strong analytical and problem-solving abilities. Excellent written and verbal communication skills. Desirable: Experience implementing information architecture within greenfield or transformation programmes. Experience with knowledge management or content management platforms. ...

help establish a Dynatrace platform that gives full visibility across application and infrastructure performance. If you're energised by proactive problem-solving, improving service resilience, and using data to drive smarter decisions, this is a brilliant place to grow. What you'll be doing: Support the establishment … Dynatrace platform across the application management services estate Help deliver end-to-end observability for applications and infrastructure performance Enable earlier issue detection and more proactive service management Assist with dependency mapping, monitoring and automated alerting Support faster root cause analysis and improved incident resolution Contribute ...

support to end users, resolving a wide range of hardware, software and workplace technology issues while delivering an outstanding customer experience. Working closely with Service Desk, Infrastructure and other technical teams, you'll take ownership of incidents through to resolution, ensuring service levels are consistently achieved. This … skill set, escalating more complex issues where appropriate. * Install, configure and deploy end-user devices, applications and software. * Prioritise, progress and resolve incidents and service requests in line with agreed Service Level Agreements (SLAs) and customer-specific requirements. * Maintain accurate ticket updates, documenting troubleshooting activity and resolutions within ...

responsible for leading the end-to-end transition strategy, ensuring critical services are transferred safely while driving improvements in operational efficiency, governance and service quality from day one. Key Responsibilities Lead the overall transition strategy, governance and delivery across multiple technology service towers. Develop and manage integrated transition … cutover activities. Coordinate incumbent suppliers, delivery partners and internal stakeholders throughout the transition lifecycle. Ensure knowledge transfer, shadowing, reverse shadowing, dual running and service acceptance activities are completed successfully. Protect live service throughout transition, proactively managing risks, issues and dependencies. Drive process improvements, automation opportunities and operational enhancements ...

large scale, high-impact digital health projects and programmes. Oversee multiple complex technology programmes using AI and data, ensuring delivery excellence, commercial performance, risk management, and high-impact outcomes. Drive market strategy, proposition development, and thought leadership for the Health practice embedding Digital and Technology into everything we do. … year client relationships. Lead development of major proposals and bids, including acting as Bid Lead for high‐value pursuits. Leadership responsibility to support the management, mentorship, professional development and growth of junior colleagues, developing key capabilities and Digital Healthcare domain expertise in line with the Healthcare Technology Strategy. Champion ...

Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through … automation, and experience improvement. Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights. Drive adoption and change management, including training, communications, and user readiness activities. Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools. Partner with vendors ...

effective support.Identify and manage risks to legacy voice recording systems and ensure there are comprehensive checks in place to prevent any loss of service and align with the Head of Trader Voice to migrate to a strategic platform.Ensure all upgrades and changes to production systems follow the TPICAP process … aspects of the production environment.Work with Head of Trader Voice to provide system monitoring improvements and alerting tools in order to provide proactive & accurate service reporting of the Global Trader Voice estate and to automate the process controls where possible.Complete the transformation from legacy to VFC recording systems ...

effective support. Identify and manage risks to legacy voice recording systems and ensure there are comprehensive checks in place to prevent any loss of service and align with the Head of Trader Voice to migrate to a strategic platform. Ensure all upgrades and changes to production systems follow … production environment. Work with Head of Trader Voice to provide system monitoring improvements and alerting tools in order to provide proactive & accurate service reporting of the Global Trader Voice estate and to automate the process controls where possible. Complete the transformation from legacy to VFC recording systems and migrate ...

remaining hands-on while mentoring and developing a team of skilled engineers. You'll play a key role in resolving complex customer issues, driving service excellence and supporting the continued growth of an ambitious organisation. What you'll do Lead and develop a team of 3rd Line engineers within … environment. Take ownership of complex technical escalations and major customer issues. Mentor and coach engineers, providing technical guidance and leadership. Work closely with service delivery teams to ensure exceptional customer outcomes. Lead by example through hands-on technical involvement and proactive problem solving. You'll collaborate with technical teams ...

continuous improvement of AV services across the organisation. This is an excellent opportunity for someone who enjoys combining technical problem-solving with exceptional customer service in a fast-paced corporate environment. Desirable Skills This role is critical for maintaining, supporting, and optimising existing technology systems, ensuring high availability, performance … troubleshooting. The specialist will also provide strategic consultancy on technology roadmaps and system integration, working to minimise downtime and implement process automation for efficient service management. Exceptional communication and customer service skills are paramount to understand and anticipate the sophisticated requirements of a professional services environment, enabling seamless ...

support, providing face-to-face, telephone, email, and remote assistance to users across the firm. Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate. Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology. Support Microsoft Windows, Microsoft … Active Directory, Microsoft Entra ID, legal applications, and document management systems. Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning. Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. Liaise ...

support operations Monitor performance, review data, and adapt services accordingly Provide leadership and support to online teams and volunteers Ensure safeguarding protocols and risk management procedures are followed Lead digital service developments and system improvements Establish partnerships with treatment services, stakeholders, and external agencies Manage incidents and conduct … digital environments Educated to degree level or equivalent experience in relevant fields (e.g., Psychology, Addictions, Social Care) Strong background in digital and online service management, with experience introducing innovative online tools Knowledge of safeguarding protocols for vulnerable individuals Exceptional leadership, communication, and data analysis skills Ability to work ...

Role: Sales Development Representative (SDR) Salary: £35,000-£40,000 (uncapped OTE) Sector: SaaS/IT Financial Management Location: Reading - Open to remote workers We're looking for a motivated SDR to join our clients UK team and help drive new business. Our client has a leading SaaS platform … financial management, FinOps, and IT service management. They work with huge global clients such as BOSCH, VW, Petronas, and Nokia. They also have amazing customer relationships, reflected in a world-class Net Promoter Score (NPS) of 85, more than double the industry average. This is an exciting opportunity ...