17 of 17 Service Management Jobs in the City of London

Service Transition Manager Contract Duration : 12 months Location : Farringdon, London (Hybrid - 2 days a week onsite) Job Type : Contract - Inside IR35 We are seeking an experienced Service Transition Manager to support a large-scale technology transformation programme within a prestigious organisation with a rich history spanning 500 years. … transitions of suppliers and services, maintaining the integrity of live operations throughout the process. Day-to-day of the role: Lead end-to-end service transition activities aligned with programme objectives and service management best practices. Serve as the primary interface between Service Management, Programme ...

everything from AI to reusable tech. The Head of Technology role is critical in defining Sainsbury's technology strategy with strategic partners, ensuring technical, service, and delivery excellence across a large and diverse portfolio that touches every Sainsbury's site and colleague. This highly credible leader collaborates brilliantly across … with our Partners, epitomising our valued behaviours while driving innovation, financial rigour, and operational excellence at scale. Accountable for a large budget and indirect management of 50+ offshore partner colleagues, this role bridges internal stakeholders, vendors, and partner engineering to deliver value-oriented data transformation and high-quality service. ...

temporary professionals, fostering workplaces where everyone can contribute and succeed. Job Description - The Role On Behalf of Arup, we are looking for a IT Service Design and Transition Analyst for a 6 Month Day Rate Contract - this role is based remotely. Please note the successful candidate will need … commute to an Arup office for working equipment initially. Purpose of the Role; The Service Design and Transition Analyst plays a key role within the Service Management Excellence Team, part of the Digital Technology group at Arup. This role is primarily focused on ensuring that ...

Role: Service and Operations Manager Location: London Salary: £45,000 - £55,000 per annum Setup: Full-time | 5 days on-site About the Role An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print … Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance across a portfolio of business clients. ...

meet their goals. They are in the process of transforming their current technology landscape globally. Your new role An opportunity has arisen for a Service Introduction Analyst to join the organisation, reporting to the Technical Change Management Manager. You will be responsible for ensuring that new and changed … services are introduced into the live environment in a controlled, supportable and service-ready manner. The role acts as a key bridge between project teams, service management and the Service Desk to ensure operational readiness, knowledge transfer and high quality end-user support from day one. ...

ServiceNow Architect London (Hybrid) 6 Month Contract £600/day (Outside IR35) ServiceNow Architect needed with deep Telecoms domain experience including Telecommunications Service Management (TSM). 6 Month Contract based in London (Hybrid). Paying up to £600/day (Outside IR35). Start ASAP in May/… office in London. Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) experience. Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise ...

Important High Level Summary Notes For this role, you must be able to demonstrate: End-to-end ownership of enterprise data applications Accountability for service performance (SLAs, SLOs, KPIs), stability, and lifecycle management Experience operating within ITSM frameworks (incident, problem, change, release governance) Ownership of service governance … progress through people and market-leading technology. This role is responsible for the end-to-end ownership of a global data/analytics platform service domain, ensuring performance, stability, governance, and continuous improvement.You will sit between Technology Operations, Architecture, and business stakeholders, ensuring that platform services are well-governed ...

Enterprise Architect - Satellite/Mobile Telecoms Solutions A global consultancy operating in mobile telecoms and satellite is looking for an Enterprise Architect to lead service and operational transformation across their client programmes. You will own the architectural vision for operational support and service assurance, working closely with client … product, engineering and commercial teams to drive measurable improvements in service quality, platform resilience and partner ecosystem integration. What you will be doing: Defining and owning target-state architecture for OSS and service assurance platforms across satellite and terrestrial networks Designing service assurance frameworks covering fault management ...

largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including … unit offering this role. GIDS delivers global omni-channel investor servicing, including contact centre, using digital services. About the Role We seek an IT Service Delivery Lead to innovate and provide exceptional client service and be accountable for the quality and delivery of Technology client engagement on behalf ...

longstanding clients who have a fantastic reputation as a global digital transformation partner, customer experience specialist and provider of complex unified communications and network service solutions. This is a fantastic opportunity to join the business as the Director of Professional Services and take full ownership all professional services engagements … making sure they are delivered efficiently, profitably and to the highest of standards. Working closely with Sales, Service Delivery, Engineering, Finance and Customer Success, you will ensure projects transition smoothly into managed services and long term support. You will have full responsibility for delivery performance, utilisation, customer satisfaction ...

Applications Engineer - Finance & Wealth Management - Permanent - Hybrid Location: London or Liverpool (Hybrid - 1-2 days per week in the office) Salary: £70,000pa - £90,000pa + Excellent Financial Services Benefits Package Background Checks: Successful candidates will require Full Financial background checks if offer presented Experience of Expo Platform … applications across the full lifecycle in a financial services environment, including BAU, change and delivery. The Company: Global leader in the Wealth and Financial Management arena is seeking an experienced Applications Engineer to work hybrid (1 to 2 days per week) at their London City HQ or their Liverpool ...

multi-site environments, and strong coverage in Cyber security, cloud, automation, AI and enterprise platforms. Core areas being digital transformation, technology strategy and leadership, service management, financial vendor management, governance risk management. Working closely with Global teams to align UK strategy. Good leadership skills, remain calm ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM ...

stability, performance, and security of a predominantly Azure-based cloud estate Lead and support teams across: Cloud Infrastructure (Azure) Systems/Enterprise Applications Service Operations/IT Support Assess current operating model and implement quick-win improvements to enhance reliability and efficiency Drive incident, problem, and change management … governance, monitoring, and reporting across services Partner with senior stakeholders to align operations with wider digital and transformation objectives Manage third-party vendors and service providers, ensuring delivery against SLAs Support ongoing or planned cloud optimisation/migration initiatives. Key Skills & Experience Proven experience operating at Head of/ ...

responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. Youll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. Key Responsibilities Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate … outcomes. Skills & Experience 2-4 years experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis ...

play a key role in supporting and maintaining large-scale wired and wireless network environments, ensuring strong uptime, fast incident resolution, and excellent service delivery. This is a hands-on L2/L3 support role covering Private 4G/5G, DAS, Wi-Fi and core networking technologies , working across … escalation partners to drive timely resolution Support onboarding of new customer sites and operational readiness for deployments Provide clear stakeholder communication during incidents and service events Technology Environment Enterprise Networking: Routing, Switching, VLANs, VPNs, QoS Wireless: Wi-Fi, Private LTE/4G/5G DAS/Small Cells/ ...

solutions company , powered by over 1,800 professionals . With more than 25 years of experience in digital transformation & engineering, technology consulting, and enterprise service management , we empower our clients to achieve success through a combination of engineering expertise and industry insight . Our strategically located engineering centres ...