1 to 25 of 29 Service Management Jobs in the City of London

and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services and a high level of customer service to our client's senior leadership team, ensuring their business continuity. Responsibilities Act as 1st point of contact for all high-priority incidents and requests for executives, VIPs, and … IT support to a community of over 500+ global VIP employees. Maintaining an excellent standard of support and building relationships with key execs/PAs. Managing tickets via the service management tool ServiceNow regularly updating incidents. Set up and maintain laptops, desktops, mobile devices, and peripheral equipment for executives. Mobile device support and advanced troubleshooting skills (Apple & Android … to support senior executives during business-critical conferences/meetings. Requirements Strong communication, professionalism, and discretion when handling sensitive executive support. An understanding of the importance of excellent customer service and a "can do" attitude. Excellent communication skills, both written and verbal. The ability to interact confidently with senior management, clients, and colleagues. The ability to work very More ❯

different operating companies and employs over 15,000 users worldwide. An exciting opportunity has arisen for an IT Business Analyst (BA) to play a key role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and … design meaningful reporting to support IT service reviews and continuous service improvement. The ideal candidate should have a background in IT Business Analysis, Service Reviews, Reporting, and Analytics, ideally with ServiceNow and PowerBI experience, who can put together robust dashboards and actionable insights for effective stakeholder collaboration globally. Responsibilities ServiceNow reporting, IT Service Review collation/… preparation & detailed tracking of continuous service Improvements across global office locations. Lead regular IT service performance reviews with internal and external stakeholders using live data from ServiceNow. Build and maintain service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the … solutions to support business strategies. Provide technical direction and guidance to development teams, ensuring adherence to best practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and … requirements and industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the … solutions to support business strategies. Provide technical direction and guidance to development teams, ensuring adherence to best practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and … requirements and industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or More ❯

IT Support Engineer/Service Desk Analyst/IT Technician who has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets is required for a multi award-winning Managed Service Provider based in the City of London. ALL LEVELS OF IT EXPERIENCE CONSIDERED As a successful candidate you … a select few have scored 30! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/Service Desk Analyst/IT Technicianwho has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets. Working as IT Support … Engineer/Service Desk Analyst/IT Technician you will support prestigious businesses around Microsoft Cloud/Azure, Support Microsoft Environments, IT Security and IT Transformation. The company will provide additional training, but you will need a solid foundation in IT to start with. As an IT Support Engineer/Service Desk Analyst/IT Technician you will More ❯

colleagues through software installation support and expert guidance Shape the future by training new hires on our innovative IT systems and best practices Solve complex challenges using established IT service management processes Make your mark maintaining meticulous records and ensuring swift incident resolution Be part of the team with occasional out-of-hours support as part of our More ❯

recognised in the following Best Workplaces categories; Large organisations, Wellbeing, Development and a Best Workplace for Women. Recognised by the Financial Times as one of the UK’s Leading Management Consultants 2024, Wavestone UK is motivated and energised team with a collective sense of purpose. Dedicated to diversity and inclusivity, Wavestone fosters a collaborative and dynamic work environment. Our … core values - energetic, responsible and together - shape the foundation of our corporate culture. Join us for a rewarding career in management consulting, offering competitive compensation, continuous learning, and ample opportunities for professional growth. For more information, visit www.wavestone.com and become part of our journey to shape a positive and impactful future. Job Description Becoming part of the UK team … our clients. Our clients trust us to tailor advisory engagements to aid with some of their most complex technology problems , and as a result we are growing our architecture service line to be able to respond to the increasing breadth and complexity of their solution landscapes. We are looking for talented and experienced Architecture Management Consultants across various More ❯

SC clearance required, eligible candidates will be considered Role description High-profile Salesforce project requiring technical oversight & support for pre-go live & post-launch phases. Expertise needed in environment management, DevOps, quality, data management, & integrations (e.g. OKTA, Tableau). Guide client through go live & provide ongoing support. Essential skills and experienc Expert-level knowledge of Salesforce, including Sales … Cloud, Service Cloud, and Platform Proven experience in designing and implementing large-scale Salesforce implementations Strong understanding of Salesforce architecture, including data modeling, security, and integration Experience with DevOps tools such as ADO, Git, and Bitbucket Strong understanding of Agile development methodologies and version control systems Excellent communication and interpersonal skills, with the ability to work with technical and … tasks and deadlines Desirable skills and experience Experience with Salesforce Lightning and Experience Cloud Knowledge of data analytics and reporting tools such as Tableau Experience with identity and access management tools such as OKTA Certification in Salesforce (e.g., Technical Architect, Developer, or Administrator) Experience with cloud-based technologies such as AWS or Azure Knowledge of ITIL and IT service More ❯

Service Manager/Salesforce – Remote (UK-based) – Circa £71K + Benefits I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service … delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service for … a Salesforce-native SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will More ❯

timely submission and approval of timesheets and expenses, meeting payroll and reporting deadlines. Oversee financial performance within assigned accounts, maximising turnover and profitability. Prepare and deliver accurate and timely management reports internally and for clients. Support sales and marketing activities, including RFP responses, presentations, and client meetings. Contribute to the creation and improvement of departmental policies and procedures. Coordinate … resource allocation within Managed Services to ensure optimal efficiency. Ensure completion of mandatory training, documentation, and compliance requirements. Identify, assess, and manage commercial risks within client accounts. Manage service transitions both into and out of the organisation. Maintain documentation in line with internal and client processes. Track day-to-day activities, monitor project and incident statuses, and report on … task completion. Lead or participate in special projects as required by management or clients. Act as an ambassador for Managed Services, fostering collaboration and effective communication across internal teams. What we’re looking for: Significant experience in service delivery and/or project management roles. Strong technical and operational understanding of telecommunications (voice and data) cabling infrastructure. More ❯

of Workday HCM and Workday Finance implementations), modern Data platform and Business Intelligence (BI) skills Good technical, infrastructure and security architecture skills including good understanding and awareness of IT service management (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks Good technical skills and awareness of web/digital technologies and the business advantages of varying technology and operational More ❯

and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Mode: Hybrid (2 days working from office) Purpose of Job The Senior Service Performance Analyst will lead the Service Performance function in SIAM team. Provides Subject Matter Expertise on the governance, assurance and the management of IT Service Performance … across the Ecosystem (internal IT support teams, Third Party Vendors and Suppliers/Partners), helping ensure they achieve their strategic goals, meet their contractual obligations and agreed service levels or performance targets and provide best in class service to and Driving any underperformance or areas for improvement through Continual Service Improvement. Accountable for defining, documenting and integrating … service performance & governance standards across Ecosystem, which may include defining key performance indicators and metrics to help ensure measuring and tracking IT service performance across the Ecosystem in a standard, consistent manner that drives stability, quality, efficiency and effectiveness, in line with ITIL best practice. The role entails chairing Service Review meetings, Service Performance & Governance forums More ❯

Responsibilities Own and deliver the roadmap for care technology platforms Lead cross-functional teams and collaborate with third-party vendors Ensure compliance with GDPR, security, and regulatory standards Support service operations, incident resolution, and continuous improvement What You’ll Bring Proven experience as a Product Owner or in a similar role Knowledge of customer service and call centre … technologies Experience with AWS Connect, ServiceNow, or similar platforms Understanding of GDPR and ITIL-based service management Strong communication, analysis, and stakeholder management skills More ❯

who are seeking a ITIL Change & Release Manager on an initial 6 month assignment. Location: London (hybrid) About the role: You will be responsible for owning the whole Change Management processes, policies and procedures across the ITSM department. The ideal candidate will hold active SC clearance and possess a proven background in ITIL Change & Release Management, along with … the following qualifications: Skills and Experience: Experience of chairing a Change Advisory Board (CAB) Experience of working on the ServiceNow platform. Experience of implementing a successful change management process from zero to full maturity. Experience of working with IT Service Management toolset. Knowledge of operating IT systems within Government/Secure environments. ITIL v3/v4 Foundation. More ❯

this global reach and innovation that sets us apart. Were looking for an IT Vendor Manager to oversee our strategic vendor relationships and ensure that third-party technology and service providers deliver exceptional performance and value. This role is vital to our operational resilience and growth, requiring a strong focus on governance, negotiation, compliance, and service excellence. If … bring deep experience in vendor governance, SLA monitoring, and stakeholder engagement within high-availability environments, we want to hear from you. What you get to do: Vendor Performance & SLA Management Define and track key vendor SLAs, ensuring compliance with contractual obligations. Monitor vendor performance against SLAs and KPIs, proactively identifying risks and issues. Ensure vendors provide root cause analysis … and remediation plans for SLA breaches or service incidents. Work with internal teams to escalate vendor-related issues and drive improvements. Governance & Relationship Management Develop and maintain a comprehensive vendor governance framework to ensure delivery of high-quality outcomes through effective engagement. Serve as the primary point of contact for key vendors, maintaining strong relationships and ensuring service More ❯

available for a Desk Side and Technology Support Analyst to join a dynamic IT team. This role is crucial for ensuring the resolution of all 2nd Line incidents and service requests within the specified region. The ideal candidate will have a robust understanding of technology coupled with exemplary customer service skills to manage and resolve issues efficiently and … and prioritise all 2nd line incidents and requests according to defined SLAs, ensuring 100% adherence to best practice guidelines. Perform general troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT hardware, record, and track assets during deployment according to IT Services standards and workflow procedures. Provide continual and regular … updates to customers throughout the management of their incidents and requests. Troubleshoot a range of technology and telephony issues, investigating, diagnosing faults, and working through to resolution. Own and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks. Support the setup of new offices, sites, or projects across the local region. Manage Service More ❯

strategy aligned with business goals and market opportunities. This will include close working on bids and pitching to external parties for partnership opportunities in key strategic regions Client Relationship Management: Oversee recruitment, onboarding, training and ongoing support of clients throughout their life cycle. This will involve travel to partners' offices across the world, with an initial focus on the … product roadmap, ensuring alignment with internal and external customer needs, technological advancements, and competitive landscape Cross-Functional Leadership: Partner with teams from across the business on requirements capture, design, service management, support and end-users to drive product initiatives from conception to launch Customer & Market Insights: Conduct market research, gather internal and customer user feedback, and analyse data … to identify trends, opportunities, and areas for product improvement Stakeholder Management: Act as a leading advocate for the product internally and externally, engaging with executives, customers, and partners to ensure alignment and adoption Performance Measurement: Define and track key performance indicators (KPIs) to measure progress, efficiency of resource use, team productivity, and product success, iterating based on data-driven More ❯

Finance and IT leadership to align systems with wider business goals Ensure stability, scalability, and compliance of all finance applications Inspire and guide cross-functional teams (engineering, DevOps, data, service management) Manage change across a multi-vendor, multi-system environment Deliver value-driven technology outcomes that simplify, protect, and enable the business What You’ll Bring Experience with … Oracle ERP or EPM in a product owner, delivery, or change role A background in insurance or financial services (esp. reserving, capital modelling, planning) Exceptional communication, stakeholder, and programme management skills A value-focused mindset – balancing commercial outcomes and technical delivery Strong strategic thinking and problem-solving skills Familiarity with Agile principles and product development in complex environments 📍 Location More ❯

had been. Fast-forward a few years. Westminster is leading the way for connectivity, as a result of the project businesses are thriving, and David is heading up a service of his own responsible for delivery of the Smart City strategy. The Role: As a Geographic Information Systems (GIS) Manager, you can make your own powerful contribution to Westminster … across the Digital and Innovation portfolio - including IT and technology, customer and digital services, and Smart City initiatives - you will play a key role in enabling impactful, user-centred service delivery. You will lead the council's GIS function, ensuring the effective and timely delivery of services and outputs. This includes creating, maintaining, and updating a wide range of … GIS artefacts such as datasets, interactive maps, geospatial analyses, reports, and system integrations that directly support council operations and decision-making. You will be responsible for managing GIS service requests and incidents, meeting key performance indicators, and ensuring user satisfaction through responsive and proactive service management. As a technical expert, you'll advise on GIS tool selection, manage More ❯

Salesforce and are involved in delivering cutting-edge AI projects. They are seeking a Project Manager with at least 4+ years of experience working with Salesforce’s Field Services Management solutions. All applicants must be well-presented, personable, and dynamic. A stable and progressive career history in permanent positions is essential. Additionally, you must possess a valid UK or More ❯

so; we now employ more than one hundred staff in our UK, Cape Town and Manila offices. OryxAligns business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as a Managed Services Provider in an evolving market … are competitive, compelling, de-risked and aligned with client expectations. You will collaborate closely with various internal stakeholders to drive the bidding process while employing your expertise in project management and proposal strategy. Key Responsibilities Lead the end-to-end bid management process including the planning, preparation, and submission of proposals to clients for opportunities in construction, commercial … and tender submissions. The successful candidate must have knowledge of industry standards relevant regulations and compliance in IT and construction. As a Bid Manager you will have strong project management skills, excellent written and verbal communication skills with the ability to negotiate and secure favourable terms and conditions with clients and suppliers. Experience and expertise Essential: Proven experience in More ❯

business needs. You’ll work closely with internal users, third-party vendors, and senior stakeholders to shape the product roadmap, manage feature delivery, and help resolve critical incidents and service issues. Lead a small cross-functional product team focused on customer and retailer-facing technologies. Own and evolve the roadmap for CRM, case management, and contact centre tools. … and reliability. Monitor key performance metrics and drive improvements based on data insights. Your Profile Proven experience as a Product Owner or in a similar role within product or service management. Background in leading or managing a technical or cross-functional team. Hands-on experience with call centre, telephony, or CRM platforms (e.g. AWS Connect, ServiceNow, OpenText). Familiarity … with GDPR and secure handling of personal data (PII). Strong understanding of software development life cycles and agile practices. Experience with ITIL frameworks, incident/problem management, and second-line support. More ❯

and are involved in delivering cutting-edge AI projects. They are seeking a Pre-Sales Consultant with at least 4+ years of experience working with Salesforce’s Field Services Management solutions. All applicants must be well-presented, personable, and dynamic. A stable and progressive career history in permanent positions is essential. Additionally, you must possess a valid UK or More ❯

AI transformation solutions tailored to customer needs. Engage in pre-sales activities, technical workshops, and strategic client meetings to define solution direction. Promote and position partner technologies and internal service offerings. Develop trusted advisor relationships with enterprise stakeholders. Lead technical governance and quality assurance on solution design and delivery. Represent the business at industry events and partner forums. Mentor … in designing and delivering enterprise AI systems and services. Strong understanding of public cloud platforms (Azure, AWS, Google Cloud) and data centre modernisation. Excellent client engagement, presentation, and stakeholder management skills. Familiarity with service management, technical documentation standards, and vendor tools. Security clearance or the ability to obtain it is advantageous. More ❯