12 of 12 Service Management Jobs in the City of London

Service Delivery Manager/IT Service Desk Manager A fantastic opportunity has arisen for a IT Service Delivery Manager/IT Service Desk Manager t to join our leading law firm on a permanent basis. IT Service Delivery Manager/IT Service Desk Manager … Responsibilities and Duties: * Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance. * Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement. * A structured and analytical approach to problem solving, ensuring ...

Role: Service and Operations Manager Location: London (Old Street) Salary: £45,000 - £50,000 per annum Setup: Full-time | 5 days on-site About the Role An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery … Managed Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance across a portfolio ...

Manager to join our London based law firm on a permanent basis. Major Incident Manager/Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing … effectively communicate with people across all levels of IT management. * Work to improve the reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive ...

refresh programme. The OAT Manager role will focus on ensuring that new or upgraded infrastructure platforms are fully operationally ready before moving into live service, working closely with infrastructure delivery, operations, and service management teams. Test Manager's Key Duties: Develop and manage the Operational Acceptance Testing … user platforms Ensure monitoring, alerting, backup, recovery, and resilience capabilities are tested and operationally ready Validate operational processes including security controls, access management, patching, and vulnerability management Support infrastructure migration and cutover activities by ensuring rollback, recovery, and operational procedures are in place Work closely with infrastructure delivery ...

Networks) is responsible for ensuring the effective, reliable, and secure delivery of network services across the enterprise. This role drives operational excellence, leads managed service providers, and ensures alignment between network services, business strategy, and technical direction. The ideal candidate is a seasoned technology professional with extensive infrastructure knowledge … strong vendor management experience, and proven leadership capabilities within high demand environments such as retail. Key Responsibilities Service Ownership & Delivery Own end to end delivery of Network RUN & Change services. Ensure service availability, performance, and continual improvement across LAN, WAN, wireless, and security technologies. Serve ...

large organisation, they are committed to operational excellence and leveraging technology to support their business functions. Description Act as primary liaison with external IT service providers and manage escalations Provide onsite support for hardware, software, networking and A/V issues Oversee local IT needs including devices, connectivity … meeting room tech Monitor system performance and raise improvements through service partners Ensure compliance with security standards, policies and regulatory requirements Support patching, backups and identity management workflows Contribute to ISO27001 audit activity and maintain documentation Manage hardware/software lifecycle and asset records Align procurement with onboarding ...

VLAN Handling Fibre optic cables & Transceivers knowledge Understanding of Data Centre operating procedures Set up network test equipment for RFC 2544 testing Network and Service Management tool set (eg StableNet) Knowledge Cont. Interpret Network infrastructure design from HLD/LLD ALM Test case management Defect Management ...

packaging, and deployment pipelines Replace legacy/manual processes with automated, cloud-based workflows Ensure compliance with data protection, security, DLP policies, and environment management Optimise performance and troubleshoot complex issues across low-code and pro-code solutions Mentor developers, champion best practice, and support capability building Stay current … performance optimisation capability Experience with ALM, DevOps practices, CI/CD pipelines, version control, and code review Knowledge of ITIL, Agile/SAFe, service management and backlog management Azure certification and hands-on experience (+ awareness of AWS or other cloud platforms) Excellent time management, prioritisation ...

early in their career who is looking to develop their technical and application support experience within a supportive environment. Key requirements: Experience using Jira Service Desk or similar IT/service management platforms (commercial or academic experience considered). Ability to monitor and manage service requests ...

integration solutions across complex technology environments. The role ensures reliable and secure data and process flows between core business platforms such as ERP systems, service management tools, contact centre platforms and enterprise data services. Working with business stakeholders, delivery teams and third-party suppliers, the architect will define … integration approaches, oversee implementation and support the transition of solutions into operational support teams. The role also ensures alignment with recognised digital service standards and technology governance frameworks. Key Responsibilities Design and lead the delivery of enterprise integration solutions using MuleSoft and API-led architecture. Define integration strategies ...

Defence Sector Excellent commercial knowledge of Public Sector and/or government frameworks and procurement routes is essential. Experience in Managed Services and Service Management. Degree or equivalent professional qualification. This is an opportunity to make a real impact within a trusted provider of secure ICT services, supporting critical ...

solutions company , powered by over 1,800 professionals . With more than 25 years of experience in digital transformation & engineering, technology consulting, and enterprise service management , we empower our clients to achieve success through a combination of engineering expertise and industry insight . Our strategically located engineering centres ...