151 to 175 of 418 Service Manager Jobs in the UK

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Service Delivery Manager - MIM & Problem Position Description At CGI, we help clients transform critical IT services into resilient, high-performing experiences that deliver measurable … business value. As a Senior Service Delivery Manager specialising in Major Incident Management and Problem Management, you'll shape how complex services perform, lead teams through continual improvement, and build trusted relationships with senior clients and partners. You'll have the autonomy to influence strategy and develop ...

Service Delivery Manager 📍 Location: Remote, with travel required to meet with customers as needed Are you an experienced Service Delivery or Operations professional looking for an opportunity to make a real impact? We’re partnering with a rapidly growing technology business operating at the intersection … repair, recovery, resale, and reuse. Their platform combines SaaS, automation, and AI to bring greater visibility and efficiency to complex device supply chains. As Service Delivery Manager , you’ll play a key role in ensuring the successful operational delivery of customer programmes. Working closely with the Operations ...

conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading. About the Role The Service Desk Manager plays a critical role in leading the effective operation of our service desk team and ensuring we consistently deliver an excellent … agreed KPIs and SLAs, driving positive customer outcomes, and maintaining high standards across customer communications, ticket notes and time entries. Working closely with other service leaders, you will help create joined-up, collaborative and consistent service delivery across all service teams. This is an opportunity to combine ...

Service Delivery & Operations Manager - Cheshire Were working with an established technology business that is looking for an experienced Service Delivery & Operations Manager to lead its technical service function. This is a broad role combining team leadership, customer management, service delivery and technical … senior point of contact for customers. Key Responsibilities Lead and develop a team of technical professionals. Take ownership of day-to-day service delivery and performance. Monitor SLAs, KPIs, workloads and operational standards. Manage technical escalations and support the team when required. Build strong relationships with customers and senior ...

Title: DV Cleared Service Operations Manager Location: Corsham Duration: 6 months Rate: up to 550 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a reputable organisation in the IT sector, is seeking a highly … motivated Service Operations Manager to join their team in Corsham. This is an exciting opportunity to support critical services within a secure environment, working fully on-site. What you'll be doing: Collaborate with FLC and DD J3/J5 teams to plan the projects service ...

skills and a consultative approach, you’re comfortable engaging with clients, understanding their needs, and translating them into effective outcomes. The Role: As a Service Transition Manager, you will play a key role in moving services from delivery into live support, helping create a smooth handover into … business-as-usual operation. This role is focused on service readiness, governance, and collaboration across multiple stakeholders, ensuring that operational expectations are clear and that transitions are well managed from end to end. Responsibilities Transition a service from development into live support and BAU, following an Acceptance into ...

communication skills and a consultative approach, youre comfortable engaging with clients, understanding their needs, and translating them into effective outcomes. The Role: As a Service Transition Manager, you will play a key role in moving services from delivery into live support, helping create a smooth handover into … business-as-usual operation. This role is focused on service readiness, governance, and collaboration across multiple stakeholders, ensuring that operational expectations are clear and that transitions are well managed from end to end. Responsibilities Transition a service from development into live support and BAU, following an Acceptance into ...

Group IT Service Desk Manager is responsible for the Group IT Service Desk function, taking day‐to‐day ownership of first and second‐line support delivery to all K3 Advisory Group business units with the exception of Wealth Management and Business Sales, which are supported separately. … Reporting to the Head of Group IT, the role line manages the Principal Support Analysts and Support Analysts, and is responsible for embedding the Service function SOP pack, maintaining coverage across sites, and driving the performance and accountability agenda for desk staff. This is a hybrid workstyle, aligned ...

# Service Delivery Manager at N Consulting LtdJob Title: Service Delivery ManagerLocation: London, UKWork Mode: Hybrid 3 days weekly from officeDuration: 6 months**Service Delivery Manager:**More than 10 years in IT infrastructure of which 2 plus years directly working with customer … years with current organization.Bachelor’s degree or equivalent certifications.Minimum of 4 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk. Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning.Specific experience of onshore/offshore model ...

Technical Service Manager Location: Norwich Salary: Up to £75k Job Type: Permanent The Opportunity We are looking for an experienced Technical Service Manager to take ownership of technical standards, engineering quality and technical escalation across all regions click apply for full job details ...

looking to build your career in service management within a highly trusted, operational environment where your work genuinely matters? Do you enjoy taking ownership, keeping services running smoothly and working closely with customers and technical teams to make a difference? As a Junior Service Operations Manager, you will own and deliver small-scale services or take responsibility for a defined component of a larger service, under the direction of a senior delivery manager. You will support the successful delivery of services to agreed cost, risk, quality and performance targets, while ensuring services ...

underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Service Desk Ops Manager Location: London (onsite 5 days per week) Due to the nature of the work and the customers we support … subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while ...

Service Delivery Manager Dungannon | £40,000-£50,000 | Hybrid working MCS Group is delighted to be partnering with an established and growing Northern Ireland organisation in its search for an experienced IT Service Delivery Manager . This is a newly created position offering genuine … ownership of day-to-day IT service delivery. You will lead a small, capable internal support team, manage operational performance and ensure incidents, escalations and service issues are driven through to completion. This is not an entry-level management opportunity or a purely strategic position. The successful candidate ...

Ecommerce & Customer Service Manager Manchester BBF Up to £40,000 Full Time, Permanent Purpose of the Role To manage the website on a full-time basis, ensuring a smooth, engaging and commercially effective online shopping experience. To act as the primary point of contact for all customer … service queries across the DTC channel, protecting brand reputation and customer satisfaction at every touchpoint. To work closely with the CEO and wider team to drive online sales, optimise site performance and ensure the ecommerce operation runs efficiently day to day. Key Accountabilities Manage the day-to-day operation ...

Whitbread, we're looking for a Service Delivery Manager (Product) to join our Technology & Data team and play a key role in ensuring our product services remain stable, resilient and fit for the future. In this role, you'll own the operational performance of a portfolio … business-critical services, working closely with suppliers, stakeholders and technology teams to deliver excellent service outcomes and continuous improvement. Why You’ll Love It Here Healthcare : Family BUPA healthcare 10% matched pension Discounts : Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand Annual ...

seeking a highly skilled and experienced IT Service Delivery Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership skills, technical … expertise, and the ability to manage complex service delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that ...

Rise Technical Recruitment is seeking a Service Manager (Manufacturing/Industrial) in the UK. The role involves leading a small service team, coordinating service contracts, breakdown support, and engineer workload while maintaining strong customer relations. The position is office-based with travel to customer sites ...

thrilled to announce a fantastic opportunity for a permanent Software Customer Service Manager position located in Severn Beach, Bristol. In this role, you will act as a vital link between our Field Service Software Engineers and the Software Engineering team, driving the swift resolution of complex … valuable customer feedback. Additionally, you will provide exceptional support for OIPT software to clients in EMEAI and to external OIPT staff (including Process and Service Engineers) globally. Key Responsibilities You will provide advanced software expertise and rapid escalation support to Customer Service Engineers in the field, ensuring timely ...

Biomedical Scientist: Customer Service Manager - Projects and Customer Insights This is a national role and various locations are available. Please read further down for the specific locations – you will be appointed to your nearest base. Job Summary You will be joining the Hospital Customer Service team … covering national customer service issues. We are offering hybrid working meaning the successful applicant may be based at any main NHSBT centre nationally with hybrid working optional. There is an expectation to travel to meetings nationally as required. This is an exciting opportunity to use your transfusion and biomedical ...

Description Job Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive … work and live. It is personal to all of us.” - Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team ...

Company: Retail Company Position: IT Service Delivery Manager Contract: 1-year fixed term contract Location: London or Amsterdam (Hybrid) Salary: 55,000 – 70,000 GBP + 10% Bonus Job responsibilities: 1. Service Desk & Incident Management L1 triage & ownership: Act as regional L1 triage layer — validate severity … knowledge and control within future autonomy. Major incident management: Coordinate major incidents end-to-end (e.g. authentication/M365 outages, store-down events), driving service vendor and other resolvers to resolution and clear user communication. Problem management: Turn recurring incidents into root-cause fixes and reduce avoidable demand. 2. ...

Role Are you passionate about delivering exceptional IT support, leading high-performing teams, and ensuring outstanding customer experiences? We're looking for an experienced Service Desk Manager to oversee the day-to-day operations of a busy service desk, managing and developing a team of first … second-line support professionals. You'll play a pivotal role in driving service excellence, improving processes, and ensuring Service Level Agreements (SLAs) are consistently achieved. Working closely with clients and internal stakeholders, you'll identify opportunities to enhance service delivery, implement best practices, and help shape ...

looking for a Service Delivery Manager to establish and lead a consistent, insight-led approach to service delivery and reporting across our network of partners and intermediary clients. This is a newly created role, giving you the opportunity to shape the frameworks, reporting standards and governance … practices that support both client-facing and internal reporting, as well as how we measure, manage and improve service performance. Working across Technology, Legal, Relationship Management and wider business teams, you will bring together information from multiple sources, ensure the underlying data is accurate and meaningful, and turn ...

Role: Technical Service Delivery Manager (Technical Account Manager) Location: London, UK - With Occasional onsite presence) Type of role: 6 Month Contract with Potential extension Payrate : £28 Per Hour - £32 Per Hour Inside IR35 Target Industry: Service Providers/Networking Telecoms Are you an operational … network infrastructure and crisis management? We are looking for a Technical Account Manager to act as the primary operational liaison for key Service Provider clients across Northern Europe and the UK. What You'll Do Drive Incident Escalations: Act as the critical point of escalation during high ...

online in Nottingham is seeking an IT Service Manager to lead a cross-functional Business Partner team, translating business needs into service improvements and investment opportunities within a major digital transformation program. The role focuses on driving continual service improvement, engaging senior stakeholders, and delivering … value through effective IT Service Management practices. Hybrid Nottingham-based work is offered with flexible hours. #J-18808-Ljbffr ...