AIS Lead
- Location
- Greater London, England, United Kingdom
warranty support arrangements between the Project/Transition team and Operational Service Support teams. Ensure appropriate configuration and readiness of supporting tools such as: ServiceNow, Monitoring tools, Backup enablement, CMDB population Ensure Commercial Agreements, Work Orders (WOs), and Change Control Notices (CCNs) follow the approved process, with deviations/exceptions … functional collaboration . Experience conducting service rehearsals/operational readiness assessments . Knowledge of NFR/FR requirements and transition deliverables . Experience with ServiceNow , preferably including CMDB-related activities. Understanding of monitoring, backup, support model, warranty support, and service management requirements . Strong risk, issue, dependency, and exception management ...