Complaints Handler
- Hiring Organisation
- Red Recruitment
- Location
- West Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 29,000 - 33,000 Annual
levels and set clear expectations regarding timelines and next steps Conduct detailed investigations by gathering information from internal systems, service records, customer interactions, and stakeholder feedback Work closely with technical and operational teams to identify issues, validate findings, and agree appropriate resolutions Identify root causes and support the implementation … abilities Experience working across multiple departments to achieve successful customer outcomes Ability to remain calm, professional, and customer-focused when managing challenging situations Strong stakeholder management and relationship-building skills Excellent organisational skills with a high level of attention to detail Experience within telecommunications, managed services, IT services ...