2nd line Service Desk Shift Manager
- Hiring Organisation
- ECS
- Location
- Solihull, West Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
service excellence, and remaining technically involved when required. As a Service Desk Shift Manager, you'll be responsible for the day-to-day operational management of a technical support team, ensuring service levels are achieved and customer expectations are exceeded. Alongside your leadership responsibilities … Desk Team Lead, Service Desk Manager, Shift Lead, or similar leadership role . Experience managing and developing technical support teams. Strong customer service and stakeholder management skills. Previous experience within a Managed Service Provider (MSP) environment. Strong understanding of one or more of the following: Microsoft 365 & Azure ...