Service Delivery Manager
- Hiring Organisation
- The London School of Economics and Political Science (LSE)
- Location
- London, United Kingdom
- Salary
- £ 80 K
processes, and maintaining the knowledge base that enables self-service and continuous improvement. The role requires a proactive and collaborative leader who can balance strategic planning with operational oversight. The Service Delivery Manager will lead and develop cross-functional teams, setting clear objectives, conducting performance reviews, and fostering … culture of accountability, continuous learning, and user-focused service delivery. The postholder will also manage resource planning, budgets, and capacity across service delivery functions. Candidates should have:· Substantial experience managing IT service delivery across multiple teams/domains, with proven success leading service improvement initiatives and embedding ITIL frameworks ...