8 of 8 Ticket Management Jobs in the South East

wide range of technologies. Principal duties and (joint) responsibilities: General Internal technical support for Becrypt Including Onsite support on allocated day(s) IT Service Management Tool ticket management Incident Management, Change Management & Request Fulfilment Workload management Support of new technology projects Any other reasonable … duties as required by the business. User Support and Account Management Create, modify, and deactivate user accounts. Assist with password resets, permission changes, and group memberships. Provide first- and second-line support for hardware, software, and access issues. Maintain accurate records in IT ticketing systems. Endpoint Management Build ...

onsite support for Windows, macOS, and mobile devices Troubleshoot Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint Diagnose and resolve issues across endpoint management platforms such as Intune and SCCM Support video conferencing technologies and collaboration tools Conduct structured troubleshooting using logs, event viewers, system tools, and device … management platforms Manage and coordinate escalations while maintaining ownership through to resolution Create and maintain knowledge articles, SOPs, and technical documentation Support onboarding and offboarding activities, including device setup and access provisioning Communicate technical updates and resolutions clearly to users and stakeholders Contribute to continuous service improvement initiatives ...

enable efficient, scalable delivery. Building operational frameworks that improve planning, prioritisation, governance and collaboration across the Content function. Owning and optimising our Content Management System (CMS), Digital Asset Management (DAM) platform and associated content technologies. Partnering with Product, Engineering and Technology teams to evolve content workflows and support … transformation initiatives. Championing best practice in content operations, governance and workflow management. What we need from you Experience in Content Operations, Digital Operations, Content Management or Digital Delivery within a digital, ecommerce or customer-focused organisation. Experience designing or improving operational processes that enable teams to scale effectively. Strong ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s.Key Responsibilities:o Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers’ expectations.o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

Support Technician to join our growing team in Mitcham. This is an excellent opportunity for someone with strong Microsoft 365, Windows and endpoint management experience who enjoys working across a varied technology environment. As a key member of the IT team, you'll provide first and second-line support … DHCP, VPNs and Wi-Fi technologies Experience diagnosing and resolving hardware issues on PCs, laptops and peripherals Familiarity with IT service desk and ticket management systems Strong troubleshooting and analytical problem-solving skills Excellent communication skills with the ability to support users of varying technical ability Ability ...

incidents and service requests with the customer Ensuring clear and effective communication between the client and support teams Delivering excellent customer service through efficient ticket management Providing first-line and second line fixes where possible Escalating incidents appropriately when necessary Managing and prioritising workload queues in line with … working within an IT support or service desk environment Experience providing guidance or informal leadership to team members Familiarity with ticketing systems and incident management processes Technical Skills (Desirable) Experience in some of the following is beneficial (not all required): Azure or AWS cloud Windows Desktop configuration and support ...

within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will have strong customer service experience with clear communication, experience with ticket logging, good admin skills, and a passion for technology, ideally with IT support experience. Training will be offered to cover the AV element … Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly. 80% Accountabilities Include: Knowledge & Key Skills Deployment and management of company IT hardware & software. Call logging/ticketing/1st and 2nd line support within their SLA. Supporting and troubleshooting a wide variety ...

teams to get them resolved. Previous experience working within financial services is essential for this position. This could include mortgages, lending, banking, wealth management or another regulated financial-services environment. This is a strong opportunity for someone with experience supporting a SaaS platform or bespoke software product who enjoys … stable, long-term position Desirable experience Experience within mortgages, lending or financial-adviser software Previous QA, software testing or UAT experience Jira or another ticket-management platform AWS or another cloud-hosted software platform Splunk or similar logging and monitoring tools Experience supporting browser-based applications ...