12 of 12 Ticket Management Jobs in the South East

Managers on Service improvements and feeding in observations and problem areas. Develop and execute weekly and monthly operational reporting providing clear service performance and availability metrics. PO/Invoice Management Closely working with Customer Experience to improve ticket management and user training issues Out of hours escalation for operational issues (Rota). Working with Service desk to … ensure good quality ticket management is taking place Reviewing PIRs/Provide Feedback Provide operational expertise into projects and new propositions. Work with SMARTY and the wider Three business to support the development of operational and service management maturity. Manage and track continuous service improvement initiatives Manage and report on all key KPI's and performance measure … and what they bring to the table, supporting one another as we continue to deliver for our customers. LI-KS1 Experience of working with and influencing various levels of management, building relationships and influencing across teams and a wider community of other leaders and managers. A clear communicator. Ability to lead, make decisions, problem solve and work within teams. More ❯

Client Engagement & Support Manager - Financial Technology - London/Hybrid (Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership) Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams … Do you want to work at the heart of a business serving some of the most respected names in the investment and wealth management sector? This role offers the perfect balance of operational leadership, client-facing engagement, and technical oversight. Our client, a rapidly expanding financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application … this role, you'll act as the key liaison between clients and internal teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met. You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation. With a strong understanding of the platform's features, architecture, and core use More ❯

better time to join EQ. Main Purpose of Job To provide analysis, planning, process control, documentation and support across the end-to-end delivery team activity which includes configuration ticket management, release management, system testing, UAT testing and production support/live system issue triage. Reporting into the Delivery, Release & Support Manager and/or Senior Delivery … broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform. Work with the Delivery, Release and Support Manager and management team to facilitate effective management of the end-to-end delivery cycle. Ensuring appropriate governance and controls, and knowledge transfer across the system and product features. Provide support … lifecycle, including: Assist in developing, maintaining, and improving project templates and tools. Preparation and maintenance of project documentation. Preparation and maintenance of processes, product feature documentation, planning, analysis and management information reporting. Support the co-ordination of tasks and activities, including scheduling and escalation resolution. Maintain easily accessible and clear records of discussions, decisions, and outcomes throughout delivery lifecycles. More ❯

Desktop Support Analyst/2nd Line Support Engineer - ServiceNow, Ticket Management, AD/GP, O365, MS Teams, MS Azure, InTune/SCCM, ITIL, IT Customer Service (Internal User Base), VIP Support. Permanent, London/Hybrid, c.£50k - £55k+Bonus +Benefits Global Law Firm seeks Desktop Support Analyst/2nd Line Support Engineer to support users in the UK office. … mgmt., Incident mgmt., Problem mgmt. and Change mgmt. principles to resolve and track issues. You will also provide some support for user of law firm focussed systems including Practice Management and Document Management systems which may include iManage, BigHand, Elite 3E, InTapp, Carpe Diem, Laserforms, DocuSign, HighQ, Workshare or similar systems. VIP Support will form a part of More ❯

Technician 2 Technician 2 LocationAldershot GU11 2JN Contract 7 Months - Mon - Fri 08:30 - 05:00 Job Description:Candidate Requirements:Must hold SC Clearance. Key Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract. Hub Stock management including asset … management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues More ❯

complex issues to specialist teams. As the IT Support Engineer/1st Line & 2nd Line Technical Support Analyst you'll need to be an excellent communicator with strong time management skills. Proactively manage your call queue, prioritise tickets, and provide regular, high-quality updates to users. Your attention to detail will ensure all ticket information is accurate and … User Accounts and Onboarding: Handle the complete lifecycle of user accounts, from creating new starters and configuring mailboxes to managing permissions and supporting the leaver process Efficient Call and Ticket Management: Master your call queue and prioritise tickets effectively. You'll keep users informed with regular updates and ensure all ticket information is detailed and accurate, maintaining …/11 DNS and DHCP Other experience (nice to have) Microsoft Office 365 EntraID/Active Directory Cyber Security Networking and WiFi Locker JumpCloud Papercut printing and print management Apple School Manager ITIL v3/v4 Foundation Certification Experience of working in a structured, ITIL environment Experience of working towards specific SLAs Experience of working with high volume calls More ❯

and compliant manner. With no ability to plan what security issues may be raised in any day the opportunity provides a varied role where prioritisation of issues and time management are key. As a successful candidate there is plenty of scope to develop within a business that provides both internal and external training opportunities and career development pathways. DUTIES … Your duties as a Cyber Security Analyst/Information Security Consultant will include: Security Ticket Management: Handle and manage security-related tickets from the client base Endpoint Security: Implement and manage Microsoft Defender for Endpoint to detect, investigate, and respond to threats and malicious activities Phishing & Training: Utilise the KnowBe4 platform for managed phishing exercises and security awareness More ❯

issues and apply appropriate fixes or work arounds. To assist users in utilising Gamma IT systems, this includes providing unofficial training as needed. To Document the interactions within the ticket management tool which includes but is not limited to all troubleshooting steps taken and what resolved the issue. To provide support for all software and hardware. User account … provisioning and management To Raise Purchase orders for replacement kit. May require overnight stays across the UK To ensure compliance regarding Gamma policies and processes. To share and document knowledge. What you'll need: A driving license Proven ability to multitask and be able to make assessments of urgency based on knowledge and experience. Knowledge of Microsoft operating systems. More ❯

of the role: Provide 1st and 2nd line IT support for business applications, systems, and networks, emphasizing analytical problem-solving to address issues effectively. Own the service desk and ticket management with a detailed and systematic approach to ensure SLAs are met or exceeded. Analyse recurring issues, identify root causes, and propose solutions to enhance service stability and More ❯

contact for the service desk, ensuring SLA targets are met, customer relationships are maintained, and issues are resolved effectively in collaboration with the technical team. You’ll also oversee ticket management, reporting, quality checks, and customer complaints to drive both service excellence and customer satisfaction. What’s on offer: Hybrid working (3 days in/2 days remote … performance-related incentives, and a supportive, customer-focused culture. What we’re looking for: Previous leadership or supervisory experience within a service desk or support environment Strong customer relationship management skills with the ability to handle escalations and complaints Experience managing SLAs and prioritising workloads to meet agreed targets Excellent communication and interpersonal skills, both written and verbal Strong More ❯

contact for the service desk, ensuring SLA targets are met, customer relationships are maintained, and issues are resolved effectively in collaboration with the technical team. You’ll also oversee ticket management, reporting, quality checks, and customer complaints to drive both service excellence and customer satisfaction. What’s on offer: Hybrid working (3 days in/2 days remote … performance-related incentives, and a supportive, customer-focused culture. What we’re looking for: Previous leadership or supervisory experience within a service desk or support environment Strong customer relationship management skills with the ability to handle escalations and complaints Experience managing SLAs and prioritising workloads to meet agreed targets Excellent communication and interpersonal skills, both written and verbal Strong More ❯

role is based on our site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for Tailor Made Technologies: A competitive salary Training opportunities set out with a clear training structure … background, unleashing you to fulfil your targets. Duties and Responsibilities of our 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage - assessing ticket More ❯