11 of 11 Ticket Management Jobs in the South East

contain detailed information regarding the issue/request, along with troubleshooting steps Ensuring our EUC compliance levels meet our high standards Keeping our Asset management system UpToDate Keeping all knowledge base support documentation up to date Occasional Visits to other offices located in the United Kingdom to provide physical … ITIL V4 Foundation Previous Service/Support Desk experience Exposure to Microsoft 365 Admin Centre, AD Good customer service skills Self-motivated Excellent time management & request\ticket management Strong technical support skills and experience Excellent communication skills with the ability to communicate technically at all levels About ...

shifts, ensure tickets are managed appropriately, and contribute to maintaining high levels of customer satisfaction. The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift … escalation point for complex or high-priority incidents. Ensure the team follows procedures, manages tickets effectively, meets SLA expectations, and maintains accurate, high-quality ticket documentation. Handle and triage IT incidents and requests across phone, email, and ticketing systems, prioritising and resolving them in line with ITIL best practice ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best ...

improved access controls. Escalate incidents to Level 2 OT SOC or OT Cybersecurity Engineers as per service documentation (i.e. Playbooks or Alert/Incident Management processes). Adhere to all internal service-related processes such as Alert & Incident Management processes. Assist with the creation of processes … traffic, and forensics to create detailed reports on findings and lessons learned. To be utilised in daily/weekly SOC reports for OT Environments. Management and ownership or service-related documentation such as knowledge bases and playbooks. Provide training to additional or new members of the Business Unit ...

internal teams and clients. We use HaloITSM as our primary helpdesk and ITSM platform – an intuitive, ITIL-aligned tool that empowers fast incident management, SLA tracking, and efficient service delivery. We're looking for a motivated First Line Support Technician to join our team and be the first point … satisfaction. Using HaloITSM , you'll log, track, and manage tickets efficiently, escalate when needed, and contribute to a smooth-running service desk. Key Responsibilities Ticket Management: Record, track, categorise, prioritise, and document all technical issues and service requests in HaloITSM , ensuring accurate updates and resolution within defined SLAs. ...

smooth running of the service desk while acting as a key escalation point for complex technical issues. They will remain fully engaged in ticket resolution—handling escalations, troubleshooting advanced problems, and providing technical reassurance to both customers and colleagues. Alongside their technical duties, they will play a vital leadership … incidents and technical challenges Deliver hands-on technical support across a range of technologies and customer environments Mentor and support junior analysts, ensuring consistent ticket management and SLA achievement Collaborate closely with internal teams to ensure seamless service delivery Maintain high levels of customer satisfaction through responsive ...

Piano Marketing Suite. Managing and deploying changes through a controlled versioning workflow using tools like Bitbucket, being responsible for a structured release management across pre-production and production environments. Working within Tempo to plan your future time and within Jira to manage incoming requests, prioritising workload and tracking time … analyse audience behaviour to help make informed marketing/business decisions. Working knowledge of APIs, JSON and modern web architecture. Familiarity with Jira for ticket management and Confluence for documentation. Familiarity with working within a structured release process, using Git repositories, and operating within defined change management ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best ...

site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for our client: A competitive salary. Training opportunities set out with … Duties and Responsibilities of our client's 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. ...

Helpdesk operations, team performance, and technical escalations. Leading, mentoring, and developing an 8-engineer team (Helpdesk + Field). Overseeing ticket queues, SLAs, KPIs, and ensuring consistently high customer service. Acting as the senior escalation point and working alongside Tier 3 engineers. Owning the PSA system (Halo): workflows, automation … reporting, and best-practice ticket management. Running 1-1s, PDPs, performance reviews, and driving continuous improvement. Coordinating Field Engineer schedules and ensuring smooth onsite support operations. Supporting project delivery including: Microsoft 365 migrations Azure deployments Infrastructure refreshes Backup & DR improvements Maintaining ISO-aligned documentation and driving process maturity. ...

workload of Relationship Managers, enabling them to focus on strategic growth and client acquisition and revenue generation. Key Responsibilities Client Account Management Serve as a primary daily point of contact for clients, handling inquiries and requests. Work closely with Relationship Managers to co-manage client accounts and ensure client … needs to provide tailored solutions. Develop and maintain a deep knowledge of the individual requirements of each account. Utilising Company CRM and other client management tools. Collaboration & Coordination Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery. Attend remote and onsite client ...