4 of 4 Ticket Management Jobs in the South East

with software configuration, and ensure incidents are managed through to successful resolution. You'll gain exposure to enterprise networking technologies, authentication systems and infrastructure management while helping customers maximise the value of our software. Key Responsibilities Provide technical support for enterprise software applications. Diagnose, troubleshoot and resolve customer issues … within agreed service levels. Record, prioritise and manage support requests through the service management platform. Escalate complex technical issues to Engineering and Development teams where required. Assist customers with software configuration, deployment and ongoing optimisation. Support integrations with authentication technologies including Active Directory, LDAP, SAML and Single Sign-On. ...

their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing … system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order ...

clients. You will work alongside our lead IT consultant, resolving day-to-day technical issues while also helping to improve helpdesk processes, documentation, systems management and cyber-security controls. This is a long-term, part-time contract suited to someone who has strong practical desktop-support skills and hands … password resets. Troubleshooting laptops, printers, peripherals, business applications and connectivity issues. Installing, configuring and supporting approved applications. Managing and monitoring devices using endpoint-management and security platforms. Handling incidents and service requests through client helpdesk systems. Prioritising and progressing tickets across several client environments. Keeping users and client contacts ...

many exciting and diverse career opportunities in a company which values people development very highly. Accountant Position: Accountant Base Location: Reading We require a Management Accountant to deal with all accountancy functions including Management Accounts, Payroll and liaison with the Company’s external accountants. Key responsibilities include: Develop … needs under SLAs. Ensure availability of hardware infrastructure. Qualifications: MCSE/CISCO certification preferred. 4–7 years experience in similar tasks. Experience with trouble ticket management tools preferred. Test Lead Job Code TL01 Key responsibilities: Develop Test Plans based on business use cases. Certify products as production‐ready. ...