Business Analyst
- Location
- Glasgow, Scotland, United Kingdom
stakeholders and technical delivery teams. In this role, you will analyse business processes, gather and refine functional requirements, and translate them into actionable ServiceNow user stories and technical configurations. You will drive workflow optimisation across modules like ITSM, CSM, or HRSD while keeping customisation aligned with platform best practice … process bottlenecks, and continuous improvement areas. Implementation, Testing & Adoption Partner with ServiceNow Developers and System Administrators during configuration to clarify business logic. Design UAT scripts, coordinate User Acceptance Testing, and track defect resolution prior to release deployment. Build end-user reports, dashboards, operational guides ...