1 to 25 of 194 User Research Jobs

Workforce and Capability Division, where our mission is to equip government with the talent and insight needed to drive digital transformation and tackle future challenges. As a mid-weight User Researcher, you'll play a key role in shaping cross-government strategies through evidence-based insights and user-centred design. You'll be part of a multidisciplinary agile … team working on the Government Digital and Data Profession Capability Framework, which defines roles and skills across digital, data and technology. Your research will inform updates to this framework, ensuring it remains relevant, usable, and aligned with the needs of practitioners and departments. Your responsibilities will include; planning, designing and conducting user research activities to understand the … that support recruitment, workforce planning, and skills development. You'll work closely with content designers and policy leads to ensure our frameworks, standards and propositions are grounded in real user needs. Your work will help shape principles, policies and standards that underpin a consistent and effective approach to capability building across government. As a User Researcher you'll More ❯

User Researcher Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods … Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Requirements Your role We are looking for an experienced User Researcher to join our growing team on a permanent basis. You will have a passion for understanding and championing the user. You will have experience of working on products … and services in a public sector environment, conducting user research on projects to a high ethical standard, with knowledge of GDS standards. Your responsibilities will include: ● Championing the user on services and products ● Planning and conducting user research, developing recruitment briefs, conducting analysis and presenting research findings ● Appropriate story telling of research findings More ❯

About Maze Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today's AI-powered world, anyone can build a … product fast. The real challenge? Deeply understanding user needs and building the right product. That's where Maze comes in. We believe companies shouldn't have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision. Our platform enables … insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves. That's why Maze was recently named the user research platform in UX Tools' Design Tools Survey-and why we're scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world More ❯

Position Description: At CGI, we're transforming how people interact with digital services that truly make a difference. As a User Researcher, you'll play a pivotal role in shaping meaningful, evidence-led experiences that improve lives and drive measurable business and policy outcomes. You'll lead research across complex service areas, translating deep user insight into … design and strategic decisions. This is a unique opportunity to influence service design at scale, collaborate across diverse disciplines, and grow a culture of inclusive, ethical, and creative research within one of the world's most trusted digital consultancies. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best … CGI offices or client sites 2-3 days per week on average. Your future duties and responsibilities: In this role, you will lead the design and delivery of impactful user research that shapes digital experiences across complex service areas. You'll work collaboratively with service designers, product teams, and technologists to ensure every decision is rooted in evidence. More ❯

Senior User Researcher - Agentic AI/Quantitative Research Outside IR35: £475 - £525 5 month initial contract, likely to extend ASAP Start Once a week/once every 2 weeks to London We are seeking an experienced Senior User Researcher to support a government department on a high-profile programme of work. The role will involve leading user research for the design and delivery of advanced AI/LLM-powered products and services , ensuring that accessibility, privacy, and safeguarding requirements are embedded into solutions at scale. You must either hold or be eligible for SC for this position. Key Responsibilities Lead the planning, design, and execution of user research activities for AI/LLM … powered services. Apply mixed-methods research (qualitative and quantitative) to capture user needs, behaviours, and expectations in complex, high-transaction environments. Evaluate and provide recommendations for training data collection, categorisation, and labelling from a user-centred perspective. Test and assess AI/LLM model outputs against user requirements, accessibility standards, and regulatory frameworks. Collaborate with AI More ❯

User Researcher - ConsultantAkkodis are currently working in partnership with a leading service provider to recruit a number of User Researchers to join a leading digital team with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow … office) with travel to client sites required on occasion and you will need to be eligible or hold current security clearance. The RoleAs a User Researcher you will work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients' users.The Responsibilities … Contribute to creating better products and services that solve users' problems and meets their needs.* Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.* Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.* Use quantitative methods such More ❯

User Researcher - Consultant Akkodis are currently working in partnership with a leading service provider to recruit a number of User Researchers to join a leading digital team with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester … Glasgow office) with travel to client sites required on occasion and you will need to be eligible or hold current security clearance. The Role As a User Researcher you will work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients … users. The Responsibilities * Contribute to creating better products and services that solve users' problems and meets their needs. * Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights. * Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies. * Use More ❯

work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. The User Experience Center of Expertise (UX CoE), within Global Services (GS), provides corporate support to internal business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of … in short, the backbone of BCG. What You'll Do As a senior member of BCG's Global IT UX Center of Excellence (CoE) , you will lead and elevate user research across the firm's digital product ecosystem. Your mission is to define and execute a forward looking UX research strategy that shapes the design of next … AI technologies, you will enhance the consulting lifecycle, improve productivity, and create a distinct competitive advantage for BCG and its clients. You are a creative, strategic, and hands on Research Leader - passionate about crafting intuitive, impactful, and AI augmented user experiences. Through a strong advocacy for user centred design, you will balance innovation with practicality and measurable More ❯

of being the leading Translation Management System for enterprises. Responsibilities Lead UX vision, function, define UX strategy, design processes and style guides ensuring design consistency, lead all design and user experience initiatives Lead, mentor and grow a team of Product designers; foster a collaborative and feedback-rich design culture Partner closely with Product, Marketing, Customer Success and Development team … to create and deliver user-centric experiences that are engaging, innovative and support our product and business objectives Hands-on production of designs, wireframes, prototypes to communicate design intent Communicate UX vision, plans and objectives to the business Build a culture of user research, communicate with customers to ensure designs and UX meet user objectives and … expectations, and address current design challenges Create user personas through user research and data, map user journeys Using a metrics-driven approach, collect, analyse and evaluate user engagement data to uncover trends and insights and guide decisions on improving the useability of our products, finding creative ways to solve UX problems Support POs in producing More ❯

want to solve problems and change lives through Monzo Hear from our UK team about what it's like working at Monzo • London | £90,000-£125,000 + Benefits | Research at Monzo We're open to hiring across seniority levels, so please do apply if you feel this role is a good fit for your experience. About us: We … We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About our User Research Team: We are currently a team of more than 20 individual contributors, who are embedded into collectives i.e Core Banking, Business Banking etc, working cross functionally with … Product Design, Product Management and Engineering teams. Our research organisation is led by Katherine Vaughan, our Director of User Research. What you'll be working on: Managing a team of user researchers across 1-3 "collectives" (these are product verticals like Payments or Wealth) Working closely with with your collective leadership to shape our product strategies and More ❯

Job Title: User Experience Design - Service Designer Location: Newcastle, Cobalt Business Park Working Model: Hybrid Contract Duration: 1 December 2025 - 30 September 2026 Pay Rate: £292/day PAYE | £388/day Umbrella Job Description As a Service Designer , you will lead a human-centred design approach across all project phases - from discovery and problem framing to solution development … and implementation. You will conduct deep ethnographic and user research to understand user needs, behaviours, and challenges, translating insights into clear and actionable design direction. You will act as a subject matter expert , guiding team decisions, supporting collaboration across multiple workstreams, and solving complex design problems while balancing user needs with business, technical, and brand considerations. … Key Responsibilities Lead and apply human-centred design methodologies across discovery delivery. Conduct ethnographic research and advanced UX/user research to uncover insights. Synthesise findings into meaningful service concepts and recommendations. Facilitate workshops to gather insights, align stakeholders, and drive collaboration. Create user journey maps and service blueprints to visualise end-to-end experiences. Develop More ❯

Job Posting: User Researcher (SC Cleared) Location: Corsham (2 days per week onsite) Clearance: Active SC required from day one Contract: Initial 3 months, with potential extension for long term contract Rate: DOE/(Outside IR35) About the Role Our client is seeking an experienced Security Cleared User Researcher to support user research and adoption studies … development of the Test and Evaluation Marketplace application. You will engage directly with users and stakeholders to gather requirements, ensuring that solutions are usable, valuable, and aligned to genuine user needs. Your insights will play a key role in shaping product and service design at programme level. User Researcher Responsibilities Plan and conduct a range of qualitative and … quantitative user research, including interviews, surveys, and usability testing. (Note: No personal data will be collected as part of these activities.) Engage with users and stakeholders to collate requirements and identify opportunities to improve product usability and value. Work closely with Product, Service, and Engineering teams to translate research insights into actionable recommendations. Carry out benefits assessments More ❯

committed to enabling our people to do the best work of their lives. The Digital & Service Design group provides a number of services through its practice-based model including user-research, service design, business analysis, change management and product management. D&SDG owns the customer experience for the division and is building its in-house capabilities around Digital … Product Management and User Centred Design. What's the role? We're looking for a knowledgeable Interaction Designer who can contribute to a growing user-centred design practice at the MHRA. The successful candidate will help broaden the capabilities of the practice and be a strong advocate for people who use our services. The postholder will have a … be collaboratively working to define patterns that can be used across the agency's services and supporting the team in defining how we communicate the need for a consistent user experience and how we can improve our own design system in the future. You'll work flexibly in our User Centred Design practice comprising service design, user More ❯

My client, who are a government funded organisation, working within the public sector are looking for an additional User Experience Research Consultant to come in and work initially on a 12 week basis fully remote. You Must have had experience of working alongside Gov.uk, please do not apply if this is not the case! You will be a … User Experience (UX) Research specialist that is passionate about research, user centered design, and building great products. An advocate of rapid iterative testing during development and upfront product discovery research. You will have created and led UX Research processes and strategy within an agile development environment, whilst working across multiple teams and platforms. From lab … based testing, diary studies, in-depth interviews, user groups, or remote evaluations, you will bring the right set of tools to solve the problem/answer the questions. Working closely with design and development teams to ensure the UX specification is successfully translated into visual design and code you must offer 3-4 years' experience working at an Agency More ❯

ownership of their design output. You'll be confident when presenting your work to internal customers, and be able to adapt designs to reflect their feedback and feedback from user research and usability testing. What will I be doing? Skilfully craft the end-to-end user experience, bringing together a cohesive journey step by step, creatively using … components from a central design system to figure out the right balance of content and UI (User Interface) elements on screen Bring designs to life with a choice of prototyping software, such as Sketch/InVision/Figma/Axure/Adobe XD Balance business requirements with user needs – you'll be gathering user research and … rationale to align collaborators on individual user needs. You'll know when to diplomatically push back, if necessary, to act on what's right for the customer Be adaptable to the technical constraints of different platforms yet still be able to give guidance on creating the best possible end user experience Advocate customer inclusion – what it means to More ❯

Company Description Overview Specialist role User researcher Summary of the work An exciting opportunity for talented, tenacious individuals looking to join our team and take lead in creating world-class services in the Prison and Probation environment. Conducting Service Discovery to identify and deliver high-quality, user-centred products that positively impact the lives of offenders, prison staff … Offender Management Service (NOMS) Job Description About the work Who the specialist will work with We're building a team of around 70 experts in Web Development, Design and User Research. This is a brilliant opportunity to be part of a growing team from its nascent stage and play an active and continued role in the strategic development of … Architect, Service Designer and Service Manager- based in Sheffield. Wider Service Area team: Service design team working across up to 3 Product Delivery Teams- based in Sheffield. Community of User Researchers, 3 based in London and Head of User Experience in Sheffield What the specialist will work on The Digital Studio is planned to deliver, over the next More ❯

Senior User Researcher - Local Government/Public Sector Contract: 12 months Location: London (2 days on-site per week) IR35: Inside IR35 Experience required: Local Government/Council experience (essential) A fantastic opportunity has arisen for an experienced Senior User Researcher to support a major Central Government digital programme focused on improving public-facing services and digital products … used across the UK. You will conduct high-quality strategic research with citizens, service users, and local government teams to shape user-centred design, product direction and organisational decision-making. This role requires someone with strong expertise in end-to-end user research and a background working with local authorities or councils to understand how public … services operate at a local level. What You'll Do As a Senior User Researcher , you will: Lead and deliver a wide range of user research projects (discovery through to evaluative) involving local government officers and end users Plan, design and conduct research using both qualitative and quantitative methods Run research activities end-to-end More ❯

Job Title: User Researcher/Business Analyst (AI Projects) Clearance Required: SC Start Date: Immediate Contract Duration: Until March 2026 (with potential extension) Role Overview The User Researcher/Business Analyst will support user research and adoption studies across AI-focused projects. The role aims to ensure that solutions are usable, valuable, and aligned with user … inform product and service design. The successful candidate will work closely with multidisciplinary teams to drive evidence-based decision-making and maximise project benefits. Key Responsibilities Plan and conduct user research , including qualitative and quantitative methods such as interviews, surveys, and usability testing. Note: Personal data will not be collected as part of these activities. Collaborate with Product … Service, and Engineering teams to translate user insights into actionable requirements and improvements. Perform benefits assessments to measure the impact, effectiveness, and value delivered by AI solutions. Analyse and synthesise research findings , producing clear and structured reports, insights, and recommendations. Present findings to stakeholders , enabling informed decision-making at programme and project levels. Required Skills & Experience Proven experience More ❯

Description: Hybrid- First 2 weeks then in the office 2-3 times a week. Position Summary The UI/UX Designer is responsible for crafting intuitive, visually engaging, and user-centered interfaces for web applications. This role focuses on design excellence-combining creativity, user empathy, and analytical thinking to deliver experiences that are both functional and aesthetically appealing. … decisions effectively. Candidates must have excellent communication skills with both technical and non-technical audiences and proven experience collaborating on SCRUM teams in Agile environments. Key Responsibilities • Create exceptional user experiences through professional, visually compelling interface designs. • Work with BI developers in designing effective and visually appealing dashboards and reports. • Design wireframes, interactive prototypes, and high-fidelity mockups using … tools such as Figma, Adobe XD, or Sketch. • Conduct user research and usability testing; iterate designs based on feedback and data insights. • Ensure compliance with WCAG and Section 508 accessibility standards across all interfaces. • Develop and maintain design systems, style guides, and reusable UI components for consistency. • Define and enforce usability and interface standards to ensure a cohesive More ❯

the biggest problems to solve that deliver customer and business value. Develop an actionable product vision and strategy that ladders up to the 3 year Operations strategy, informed by user insights and business goals. Get support for your strategy by sharing the right context with the right people at the right time. Collaborate with engineering, design, data, user research and Operations to break down problems and then identify and validate new opportunities. Create delightful experiences that solve user needs and pain points. You'll have a deep understanding of the needs of internal "power users". Work with cross functional partners (engineering, design, data, user research and Operations) to deliver on goals by … a proven track record of making an impact through experimentation and optimisation. You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, operations, legal and compliance - to get stuff done. You're able to motivate, energise and inspire people towards a common goal. You're passionate about building value More ❯

s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Assisted Customer Experience team, you'll play a key role in helping Sky deeply understand our customers and the people who support them. You'll lead … research initiatives within Agile teams and collaborate across Sky to shape the transformation of digital tools and journeys used by our Contact Centre advisors, Engineers, and Retail colleagues. Your work will directly inform the design of intuitive, effective experiences that empower our frontline teams to deliver exceptional service. You'll champion user needs, uncover insights through qualitative and … quantitative research, and help build a thriving research culture across the organisation. This role sits within the Customer Experience Centre of Excellence, supporting CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time callers to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver More ❯

Role: User Researcher Location: Newcastle Hybrid Working: Please note - This role will require you to work from our Newcastle, Cobalt Business Park office 3 days per week. Note: The above information relates to a specific client requirement. As a User Researcher you will work with a team of creative and passionate UX Design specialists who are responsible for … creating user-centred designs for digital products and services. This is a great opportunity to work across multiple different clients in a range of industries. As a member of our close-knit UX and Design team, you will champion the value of User-Centred Design across all products and services as part of delivery best practice. As a … User Researcher, you will: Lead on planning, recruiting and conducting user research sessions to support the design and development of digital client services and projects Lead the research process from developing user recruitment briefs through to conducting sessions remotely or face-to-face, session analysis, report writing and playback to your team and stakeholders. Aligning More ❯

Responsibilities Conduct user research to inform design decisions Develop user personas, user journeys, and wireframes Design intuitive and visually appealing user interfaces Create prototypes to test and refine design concepts Collaborate with cross-functional teams to implement design solutions Stay up-to-date with industry trends and emerging technologies Skills Needed 3+ years of experience … in UX design Strong knowledge of human-centered design principles Experience with design tools (Sketch, Figma, Adobe XD) Strong understanding of user research methods and usability testing Excellent communication and collaboration skills Portfolio that showcases your UX design work Qualifications Bachelor's degree in Design, Human-Computer Interaction, or related field Certified UX Designer or related certification (optional … Proven experience in creating user-centered design solutions Strong understanding of UX design principles and methodologies More ❯

technical rigour, working on products and services that positively impact users, communities and the planet. What youll be doing As UX/UI Designer, youll be central to shaping user-centred digital experiences. Youll work across the full design lifecycle from research through to prototyping and delivery. Youll collaborate with clients, developers and strategists to understand user needs and translate insights into intuitive, elegant interfaces. With experience across process-driven User Experience Design as well as high-fidelity user interface design, youll map user journeys and design wireframes and prototypes across a range of projects. Youll design branded visuals and contribute to design systems that scale across platforms. This role is varied and … hands-on. Youll be involved in everything from user research and accessibility improvements to supporting pitches. Youll be part of a team that values openness, inclusion and continual learning. What experience youll need to apply Proven experience applying user-centred design principles. Strong UX design skills including wireframing, prototyping and journey mapping. Solid understanding of user More ❯

Senior User Researcher (Contract) The Role: Subject Matter Expert, User Researcher We are seeking a highly experienced, independent Senior User Researcher for a key contract position. This is a strategic role where you will act as a Subject Matter Expert (SME) , driving optimal user experience across our digital products. You will be responsible for defining, executing … and synthesizing research that directly informs design and product strategy. This is a hybrid position requiring 3 days per week in our Newcastle office, working within a dynamic cross-functional environment. Contract Details This is a long-term contract opportunity requiring a hybrid presence in Newcastle (3 days in office). You will receive a generous holiday entitlement of … days (pro-rata) . Key Responsibilities As a Senior User Researcher, you will operate independently and champion the user voice by: Conducting End-to-End Research: Independently design, plan, and execute research using a wide array of methodologies, including in-depth user interviews, contextual inquiries, and usability testing. Applying Mixed-Methods Mastery: Utilizing Advanced Proficiency More ❯