IT Support Engineer - Level 1/2 - slough, south east england, uk
- Hiring Organisation
- Elmdale IT Services Ltd
- Location
- Slough, Berkshire, UK
telephone, email, remote access and onsite visits. • Log, prioritise and manage tickets in Autotask, working towards agreed response and resolution targets. • Troubleshoot Windows devices, Microsoft 365, applications, printers and connectivity. • Explain issues clearly, keep users updated and escalate with details of the fault, impact and troubleshooting completed. • Check … access removal. • Help users with multifactor authentication, password resets and account access. • Configure and deploy computers, including devices managed through Intune and Windows Autopilot. • Support Windows Server and Active Directory where required. • Install approved applications, updates and peripherals. Wi-Fi, networking and communications • Diagnose ...