Director, Customer Success
- Hiring Organisation
- Jobleads-UK
- Location
- Greater London, England, United Kingdom
focus on retention as the foundation and expansion as the growth lever Lead multiple teams through frontline managers, creating clarity, accountability, and a strong coaching culture. Build and scale the operating model mid-market and upmarket customers: segmentation, engagement motions, success planning, account prioritisation, renewal readiness and growth plays. Drive … years of experience in Customer Success leadership in SaaS, fintech, or technology, with a demonstrable track record in customer retention Strong people leadership and coaching capability, including development of frontline managers Experience managing portfolios at mid-market or upmarket scale, with the commercial judgement to prioritise appropriately across a large ...