1 to 25 of 295 Remote Customer Experience Jobs

customer experience this is your opportunity. What will you be doing? Youll be responsible for leading the delivery, and evolution of the CX Measurement and Insight strategy - ensuring the right questions are asked, at the right time, in the right way. Youll manage CX measurement tools and suppliers … conversations that matter and drive the experiences their customers and people want to see. Accountabilities and Deliverables: Responsible for the development and delivery of CX measurement strategies across key lifecycle stages (e.g. discover, buy, join, manage, support, renew). Identify and interpret the Voice of the Customer (VOC), Voice ...

Customer Experience - German speaking Permanent Full-time hours - work from home Fridays 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like … This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent ...

experienced helpdesk or customer service leader ready to take ownership of a growing support function? Do you enjoy improving processes, developing teams and using data to deliver a better customer experience? Are you looking for a senior, hands-on role where you can make a real impact … across onboarding, service delivery and customer support? If so this could be the role for you! EIT is looking for a driven Helpdesk & Customer Experience Manager to lead and develop our helpdesk, onboarding and customer support operations. This is a key operational role, ideal for someone ...

## Job DescriptionAt Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Service (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We’re leading the charge against outdated contact center solutions … innovative strategist, and technical thought leader. Bridging business vision with cutting-edge technology, you’ll lead complex engagements. Shaping how organisations harness AI-driven CX and ES solutions to transform operations and deliver measurable business value. Your expertise and influence will empower leading brands to unlock the full potential ...

services evolve, customers experience them as joined-up, coherent and confidence-building end-to-end journeys, regardless of channel or partner involvement. The CX Designer will design and shape end-to-end services (front-stage and back-stage) across complex customer journeys, working closely with multidisciplinary teams … direction for CX across multiple journeys, programmes or domains, ensuring alignment to a coherent enterprise-wide experience vision. Build and evolve strategic, evidence-led service visions aligned to Motability Operations' purpose and CX principles Identify and resolve service-level pain points, gaps and inconsistencies across channels, teams and partners ...

services evolve, customers experience them as joined-up, coherent and confidence-building end-to-end journeys, regardless of channel or partner involvement. The CX Designer will design and shape end-to-end services (front-stage and back-stage) across complex customer journeys, working closely with multidisciplinary teams … direction for CX across multiple journeys, programmes or domains, ensuring alignment to a coherent enterprise-wide experience vision. Build and evolve strategic, evidence-led service visions aligned to Motability Operations' purpose and CX principles Identify and resolve service-level pain points, gaps and inconsistencies across channels, teams and partners ...

Expect High Performance - we set a high standard and we’re not satisfied with being average This Role We’re looking for a Customer Success Consultant (CSC) to join our UK Customer Success team and take ownership of a portfolio of customers, helping them achieve meaningful business outcomes … through Employment Hero solutions. In this role, you’ll build strong customer relationships, drive product adoption, and deliver proactive engagement that supports customer retention, satisfaction, and growth. You’ll act as a trusted advisor throughout the customer lifecycle, ensuring customers consistently realize value from our platform while ...

Expect High Performance - we set a high standard and we’re not satisfied with being average This Role We’re looking for a Customer Success Consultant (CSC) to join our UK Customer Success team and take ownership of a portfolio of customers, helping them achieve meaningful business outcomes … through Employment Hero solutions. In this role, you’ll build strong customer relationships, drive product adoption, and deliver proactive engagement that supports customer retention, satisfaction, and growth. You’ll act as a trusted advisor throughout the customer lifecycle, ensuring customers consistently realize value from our platform while ...

Expect High Performance - we set a high standard and we’re not satisfied with being average This Role We’re looking for a Customer Success Consultant (CSC) to join our UK Customer Success team and take ownership of a portfolio of customers, helping them achieve meaningful business outcomes … through Employment Hero solutions. In this role, you’ll build strong customer relationships, drive product adoption, and deliver proactive engagement that supports customer retention, satisfaction, and growth. You’ll act as a trusted advisor throughout the customer lifecycle, ensuring customers consistently realize value from our platform while ...

Expect High Performance - we set a high standard and we’re not satisfied with being average This Role We’re looking for a Customer Success Consultant (CSC) to join our UK Customer Success team and take ownership of a portfolio of customers, helping them achieve meaningful business outcomes … through Employment Hero solutions. In this role, you’ll build strong customer relationships, drive product adoption, and deliver proactive engagement that supports customer retention, satisfaction, and growth. You’ll act as a trusted advisor throughout the customer lifecycle, ensuring customers consistently realize value from our platform while ...

Expect High Performance - we set a high standard and we’re not satisfied with being average This Role We’re looking for a Customer Success Consultant (CSC) to join our UK Customer Success team and take ownership of a portfolio of customers, helping them achieve meaningful business outcomes … through Employment Hero solutions. In this role, you’ll build strong customer relationships, drive product adoption, and deliver proactive engagement that supports customer retention, satisfaction, and growth. You’ll act as a trusted advisor throughout the customer lifecycle, ensuring customers consistently realize value from our platform while ...

About the role At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. In this role, you will be responsible for building a high-performing team, creating the systems and playbooks needed … scale, and ensuring our school, university, charity, and partnership customers achieve outstanding outcomes with Up Learn. You will own the strategy for customer onboarding, engagement, retention, and expansion, using data and insight to prioritise the highest-impact opportunities, improve customer experience, and maximise long-term customer ...

experienced Service Delivery Manager is required to lead and continuously improve managed IT service delivery. The role is responsible for ensuring consistent, high-quality customer outcomes while leading and developing technical teams. A key focus is embedding structured service management practices aligned with/IEC 20000-1 to drive … managed services - Ensure effective management of incidents, requests, problems, and changes - Maintain performance against SLAs and service targets - Drive consistency and reduce operationalin efficiencies Customer Experience - Own customer service experience, including escalations - Work with stakeholders to align delivery with expectations - Lead service reviews and track improvement ...

Customer Success Manager Salary: £45,000 £55,000 Location: Sheffield City Centre (Hybrid) Hours: Full Time Contract: 12 Month Fixed Term Contract Are you a people focused leader who knows how to drive customer satisfaction, retention and commercial growth? This is an exciting opportunity to join a well … established, technology led business as their next Customer Success Manager, leading a high performing team and shaping the customer experience strategy. You ll lead a team of 15 Customer Success & Service professionals, ensuring customers receive exceptional support and long term value. Working closely with senior leadership ...

Customer Operations Manager Location: London Salary : £40,000 - £60,000 per annum About the Job We re looking for an experiencedCustomer Operations Managerto lead our global customer operations and help us build a world-class, digital-first support experience. This is a hands-on role that blends strategic … responsible for scaling and optimising our support function across tools, processes, partners, and platforms. You will be the voice of the customer internally, using data and feedback to improve how we support, engage, and retain our users across the globe. This is a tough but rewarding role, best suited ...

hundreds of thousands of users across the world. Planday was acquired by Xero in 2021. How you’ll make an impact As a Customer Success Leader, you will lead a team of Customer Success Managers responsible for helping customers realise meaningful value from Planday. This role exists … ensure our customers succeed at scale. You will guide your team to build strong customer partnerships, drive product adoption, and create the conditions for long‐term retention and growth. You will combine people leadership with strategic customer ownership, helping your team operate with clarity, discipline, and strong commercial ...

Customer Success Manager £45,000 + £11,000 Bonus + Benefits | Hybrid (London) About the Company Our client is a leading provider of financial intelligence, news, data, and insights, connecting senior executives with investment opportunities across the global telecoms, media, and technology sectors. Headquartered in central London, they … highly entrepreneurial, high-growth business with ambitious expansion plans. As part of this growth, they are looking to hire a Customer Success Manager to join their dynamic Customer Success team. This is an excellent opportunity to join a fast-scaling B2B data and intelligence business in a thriving ...

Affinity Water, we are embarking on Phase 2 of our Customer Transformation Programme - a flagship, enterprise-wide change initiative that will redefine our Customer Experience operating model and replace our legacy billing and debt management platforms. This is an opportunity to lead a transformation programme with full … accountability for delivery to time, cost and quality. The Role As a Senior Programme Manager Customer Transformation, you will lead and orchestrate a complex, multi-year transformation spanning technology, operating model redesign, customer journeys, data migration and cultural change. You will: Own end-to-end delivery ...

Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * JOB DETAILS As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth … will not just support the sales process - you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle. Key responsibilities Manage and respond to customer queries, ensuring a professional and timely resolution experience Produce accurate KPI and usage reports using ...

Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * JOB DETAILS As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth … will not just support the sales process - you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle. Key responsibilities Manage and respond to customer queries, ensuring a professional and timely resolution experience Produce accurate KPI and usage reports using ...

Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * JOB DETAILS As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth … will not just support the sales process - you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle. Key responsibilities Manage and respond to customer queries, ensuring a professional and timely resolution experience Produce accurate KPI and usage reports using ...

Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent Location: Hybrid: Farnborough head office and Remote Benefits: 25 days holiday, private medical cover with Vitality, life … pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’ Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience We are rapidly expanding our team and looking for a full-time Customer Success and Support Analyst to support our growing ...

Product Lead - Billing Migration (Commercial Banking) Location: London or Edinburgh (Hybrid) Contract: Initial 6-month contract IR35: Inside IR35 Rate: Competitive (dependent on experience) The Opportunity We're supporting a leading commercial bank on a large-scale transformation of its billing and charging platform , and we're looking … position where you'll lead the end-to-end migration from Legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves ...

Looking for a hands on and experienced Project Manager who thrives in a fast-paced, customer-focused environment and enjoys working across multiple teams to deliver high-quality outcomes. Our client is a market leader in customer experience technology and this role offers strong career development, predominately … users as well as to translate technical information back to customers. Key Responsibilities Deliver products, applications, and services to achieve high levels of customer satisfaction Work cross-functionally to support customer engagement and the expansion of products and services Liaise with internal departments to ensure project mandates ...

days per week onsite) Salary: Up to £85,000 + package We are seeking a hands-on AWS Connect Engineer to join a Customer Experience Technology team supporting the evolution of a modern cloud contact centre platform within a regulated financial services environment. This role sits … heart of a major transformation programme, focused on delivering smarter, more secure, and more personalised customer interactions using Amazon Connect and AWS-native services. Role Responsibilities Design, build, and maintain Amazon Connect contact flows and routing logic aligned to complex customer journeys Develop and enhance AI-powered ...