1 to 25 of 947 Remote Customer Experience Jobs

deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a Customer Experience Analyst to join our team! What we can give you: 37.5-hour working week with flexible working options, giving you that much … Private medical cover from 12 months Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme Role Purpose: As a Global Customer Experience & Data Analytics Analyst, you will play a crucial role in analysing and interpreting customer and business data to enhance overall customer experience and operational efficiency. This role requires strong analytical skills, attention to detail, and the ability to effectively communicate insights to internal teams and external clients. You will be responsible for gathering, processing, and analysing customer and business data, developing reports, and supporting decision-making through actionable More ❯

Customer Experience Coordinator (German speaking) Northampton Permanent Full-time hours £30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the … for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the … business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to More ❯

Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior level stakeholders? If so, you would thrive in our newly established Customer Experience organization, where you can play a … pivotal role in driving customer success, working alongside a collaborative team, and seizing opportunities for growth and advancement in a dynamic market. About the Team The Customer Experience Manager role will be part of a newly formed team within Nutanix focused on enhancing customer relationships and … met and fostering long-term relationships that drive the adoption and success of our solutions. You will report to one of the Leaders of Customer Experience, who believes in a collaborative management style that empowers team members and promotes collective success. This role offers a remote work setup More ❯

Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior level stakeholders? If so, you would thrive in our newly established Customer Experience organization, where you can play a … pivotal role in driving customer success, working alongside a collaborative team, and seizing opportunities for growth and advancement in a dynamic market. About the Team The Customer Experience Manager role will be part of a newly formed team within Nutanix focused on enhancing customer relationships and … met and fostering long-term relationships that drive the adoption and success of our solutions. You will report to one of the Leaders of Customer Experience, who believes in a collaborative management style that empowers team members and promotes collective success. This role offers a remote work setup More ❯

This is a critical role that will bridge the gap between sales, technical teams, and customers, ensuring that our CCaaS solutions meet and exceed customer expectations. The ideal candidate will have a deep understanding of the key components of CCaaS, experience across multiple CCaaS cloud vendors, and a … Connect, or similar. Leverage this expertise to guide customers in selecting the best-fit platform that meets their unique requirements. Customer Experience (CX) Strategy - Collaborate with clients to craft strategies that optimize their customer journeys and enhance contact center performance. Ensure proposed solutions improve CX and align … Connect, etc. Strong technical background with the ability to design and present end-to-end solutions for customers. Expertise in customer experience (CX) strategy and contact center operations. Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. More ❯

Product Owner London £70,000 - £80,000 + benefits Our client Over the past few years, we've scaled the global Customer Experience Team (a hybrid startup-consultancy) in one of the world's most powerful brands. The team encompasses Product, Strategy, Design, Analytics and Implementation. They design … and deliver experiences for customers - connecting the customer's devices with the brand and world around them. The Product Team owns and develops the product vision and strategic intent, creating and owning the product roadmap on a global level. With over 150,000 employees spread across almost 200 countries … embrace diversity and encourage applications from mixed backgrounds, genders, nationalities, ages and lifestyles - seeking to learn from these different perspectives. The role The digital experience is at the heart of the relationship between the brands and their customers. Our client aims to offer customers with best-in-class experiences More ❯

for a Director level person to join Capgemini as our Service Growth Lead to lead the continued growth of our Service business, delivering exceptional customer-centric digital experiences and lead the growth of our design, development, and delivery of some of the largest, most innovative, digital transformation projects in … initiatives to enhance and expand our customer service capabilities. This role requires a leader with a strong background in Customer Experience (CX) transformation, digital strategy, and operational excellence. The ideal candidate will have a proven track record of driving growth, improving customer satisfaction, and delivering measurable … business outcomes. Sitting within our Digital Customer Experience (DCX) business in the UK, this is a key leadership role shaping our go-to-market and delivery strategy. You will work with our DCX CoE Head, Offer and Technology leads, and Market Unit leads to drive our Service go More ❯

Personalisation Manager London £55,000 - £65,000 + benefits Our client Over the past few years, we've scaled the global Customer Experience Centre (a hybrid startup-consultancy) in one of the world's most powerful brands. The Data & Analytics & Reporting team drives value generated by millions of … customer interactions across 110 countries. The team helps global markets to imagine, deliver and run personalised experiences. With over 150,000 employees spread across almost 200 countries, our client has innovation at their core and is proud to be building products and services that leave a positive and sustainable … content and journey navigation tools. What will this involve? Lead on the build of personalisation and recommendation models that enhance customer experience (CX). Help design a reliable, secure, scalable platform that allows Data Scientists to bring machine learning models to production. Drive the optimisation of performance analyses More ❯

Role This role is crucial in delivering program consulting services to Qualtrics customers across various industries, empowering them to develop and execute world-class CX Programs. You'll lead with creation of a strategic roadmap, collaborating closely with clients to align on program vision, design journeys, and measurement strategies. By … responsible for delivery of program consulting services to Qualtrics customers, across a variety of industries, to help them design and run a world-class CX Program focused on transforming our clients' frontline care interactions. This person will lead with a strategic roadmap to define the program direction, work with clients … operational efficiencies and cost reduction, increasing revenue and customer loyalty). This individual will help clients drive organisational change and address the common CX challenge of realising value by creating a systematic approach to driving continuous insights that will help to prioritise where to focus, as well as track More ❯

Customer Interaction Transformation Consultant Salary between £70,000 - £85,000 dependent on experience Mixture of working from their London office, home working and visits to client sites across the UK (predominantly around London). Occasional travel to Europe. The Role You will lead and contribute to initiatives that … people, processes, and technology. This role involves hands-on consulting, operational design, and stakeholder engagement to drive measurable outcomes in customer experience (CX) and efficiency. About the Company An established global consultancy providing business and technology transformation services. With an international presence and a collaborative, innovation-driven culture … optimise existing operations through a lens of people, process, and technology Deliver process transformation and redesign workflows to improve efficiency, reduce costs, and elevate CX Collaborate with clients to introduce digital-first solutions like conversational AI, chatbots, automation, and omnichannel platforms Recommend enhancements to existing platforms and guide clients through More ❯

Customer Interaction Transformation Consultant Salary between £70,000 - £85,000 dependent on experience Mixture of working from their London office, home working and visits to client sites across the UK (predominantly around London). Occasional travel to Europe. The Role You will lead and contribute to initiatives that … people, processes, and technology. This role involves hands-on consulting, operational design, and stakeholder engagement to drive measurable outcomes in customer experience (CX) and efficiency. About the Company An established global consultancy providing business and technology transformation services. With an international presence and a collaborative, innovation-driven culture … optimise existing operations through a lens of people, process, and technology Deliver process transformation and redesign workflows to improve efficiency, reduce costs, and elevate CX Collaborate with clients to introduce digital-first solutions like conversational AI, chatbots, automation, and omnichannel platforms Recommend enhancements to existing platforms and guide clients through More ❯

trade digital offering making this the default way of engaging with Topps Tiles for many of our trade customers. The ideal candidate will have experience within an omni-channel e-commerce environment and a technical appreciation for the ecommerce ecosystem to satisfy app customer requirements. Responsibilities Gather requirements … and lead the app product from an internal perspective to deliver the best customer experience Work with the onsite digital team to ensure parity with the website experience Work with the app agency partner and drive this relationship to create value, ensuring timely delivery and alignment with … business goals Collaborate with IT and other internal stakeholders to balance customer experience with internal requirements and capabilities Work alongside the customer team to ensuring a seamless experience across all customer touch points Maintain and manage integrations with internal and external systems and troubleshoot problems More ❯

Sales Leadership: Collaborate with sales teams and customers to understand their business requirements, technical needs, and service goals. Design tailored CCaaS solutions to address customer challenges and enhance customer experiences. Mentor and guide consultants during pre-sales engagements to enhance solution alignment and quality. Build and maintain strong … transcription, centralised management, audit and related CCaaS AI capabilities. Customer Experience Strategy: Collaborate with customers to define their customer experience (CX) strategy. Act as a trusted advisor to senior stakeholders, providing strategic insights on how technology can address evolving customer experience needs. Optimise omnichannel … support, workforce management, and real-time analytics for enhanced service delivery. Identify opportunities to incorporate AI-driven automation and predictive analytics to improve CX outcomes. Migration & Delivery Management: Plan and execute CCaaS migration and implementation projects, managing timelines and resources to meet customer expectations. Collaborate with delivery teams and More ❯

and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary The Customer Success Organization focuses on our most strategic customers. The CSM will have a portfolio of accounts and lead the engagement throughout the customer lifecycle from deployment and adoption through renewal ensuring satisfaction and maximizing customer value. You'll leverage your expertise to guide our customers through their journey, maintain consistent engagement, ensuring they achieve their goals and derive maximum value from our products, as well as to identify opportunities for additional … services. What You Will Do Manage named accounts accountable for engagement and satisfaction over the lifetime of the customer. Establish key relationships with the customer, ensuring regular check-ins to understand and address promptly client needs and concerns. Develop strong relationships with key buyers and influencers in customer More ❯

empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Sr. Manager, Customer Success at Vanta, you will build and lead our upmarket … Customer Success motion in the EMEA region, shaping the customer experience for our Upmarket customers, driving strategic engagement, and fostering cross-functional collaboration. The mission of the Customer Success team is to ensure our customers achieve their desired outcomes and maximize the value they receive from … our products. We aim to build strong, lasting relationships and drive long-term customer success and retention. This role fits into fulfilling this mission by leading the Upmarket Customer Success efforts in EMEA, setting the standard for customer experience, driving strategic engagement, and ensuring cross-functional More ❯

Reporting to the Sr. Manager of Channel Strategy & Customer Experience, the Business Operations Support Specialist serves as the primary point of contact for our critical business systems and applications affecting the day to day operations of the customer service team. This team, in collaboration with Business, Product … You will consult with business partners across core platforms and departments, ensuring new initiatives are integrated with operational processes that will positively impact the customer and employee experience. Callouts: - This role is hybrid in Cumberland, RI ; in office Tues-Thurs, from home M/F. - 3-5 years of … experience required - Looking for candidates that have worked with both Business and IT resources; someone who can take an issue and translate it to a developer - The ability to recognize patterns in issues - Candidate will act as the front line of support for the help desk - Experience using More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

Description Serve as the subject matter expert within the CX organization partnering with International teams on all areas of customer experience insights by collaborating with internal analytics teams, conducting case reviews, voice of the customer, top contact drivers, pain-points, regulatory reporting and entity specific nuances. Be … responsible for scoping and carrying out continuous CX improvement projects (process/policies/SOPs) and initiatives together with key stakeholders to improve overall customer experience Be accountable for building and maintaining CX processes to a quantifiable operational standard, ensuring customer satisfaction. Adept at using data and … trends and technology into our goals and objectives for client success. Champion change management for process, policies and KBs (SOPs) to our front line CX agents Excellent Project manager and communicator Manage and prioritize a steady stream of content requests from multiple teams with short turnaround time Skills Project management More ❯

Description Serve as the subject matter expert within the CX organization partnering with International teams on all areas of customer experience insights by collaborating with internal analytics teams, conducting case reviews, voice of the customer, top contact drivers, pain-points, regulatory reporting and entity specific nuances. Be … responsible for scoping and carrying out continuous CX improvement projects (process/policies/SOPs) and initiatives together with key stakeholders to improve overall customer experience Be accountable for building and maintaining CX processes to a quantifiable operational standard, ensuring customer satisfaction. Adept at using data and … and Coinbase technology into our goals and objectives for client success. Champion change management for process, policies and KBs (SOPs) to our front line CX agents Excellent Project manager and communicator Manage and prioritize a steady stream of content requests from multiple teams with short turnaround time Skills Project management More ❯

The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience's (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires … a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow's platform to enable seamless workflows that optimize … productivity and satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations More ❯

Product Manager, Customer Experience Full-time, hybrid role, 3 days per week in Central London office Up to £70k, FTC - 6 months (June - Dec 2025), with possibility of extension About us At Wonderbly, our mission is to connect the world together through our special gift books. We make … cover for a Product Manager to join our product team and lead delivery and support product management efforts for our Customer Experience (CX) squad. This team drives improvements to the end-to-end customer journey. As we're in the initial stages of defining a core of … exciting, new experiences in and around our personalisation and gifting experience, this position would suit someone who has several years experience building and delivering user experiences, ideally within a creative environment. Perhaps you've delivered tools for creators before at a company that makes SaaS tools or maybe More ❯

Enterprise Customer Success Manager, EMEA United Kingdom, London - Hybrid Join AutogenAI - Revolutionising Bid and Proposal Writing with generative AI AutogenAI is a leader in Generative AI SaaS, transforming how organisations create and optimise winning bids, tenders and proposals through cutting-edge natural language processing technology. We are one of … we invite passionate professionals to join our journey of innovation, helping shape the future of AI-powered business solutions. Job Summary: As an Enterprise Customer Success Manager, EMEA at AutogenAI, you will be the primary point of contact for 10-15 of our Enterprise customers, ensuring they derive maximum … value from our AI solutions. You will play a pivotal role in driving customer satisfaction, retention, and growth, while working closely with Sales, Professional Services, and Marketing to expand our footprint and enhance our customer experience. This role offers the opportunity to build meaningful relationships with key stakeholders More ❯

TITLE: Director, Customer Success, EMEA DEPARTMENT: Sales REPORTING TO: Vice President, Global Customer Success Team Overview Our Customer Success and Sales teams are a dynamic and collaborative group committed to driving growth in the fintech space. We operate globally with teams based in 11 countries ensuring we … provide seamless coverage and support for our global client base. Our Inside Sales team works closely with regional Sales teams including Marketing and Customer Success teams to ensure a strategic approach to driving revenue. As part of a fast-paced environment, the team thrives on innovation, continuous learning, and … celebrating individual and collective success. Role Overview As a Director, Customer Success, you will lead regional Customer Success Managers focused on financial services and responsible for the end-to-end customer lifecycle. Your goal is to ensure our solutions drive adoption, deliver value, and enhance the customer More ❯

You will need to login before you can apply for a job. CX Transformation - CRM Strategist/Microsoft Dynamics Product Strategist- VP/Director About this role Client Experience Transformation, CRM Strategist (Microsoft Dynamics Product Strategist) - Vice President/Director About BlackRock BlackRock's purpose is to help more … the firm managed approximately $9.4 trillion in assets on behalf of investors worldwide! About Client Experience Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We have … and other client-facing teams to deliver for our clients. Your role The Microsoft Dynamics Product Strategy Lead will sit within Client Experience ( CX) Transformation which works to accelerate progress towards our CX mission by influencing, orchestrating and delivering on our transformation agenda, specific to Microsoft Dynamics CRM Strategy More ❯