26 to 31 of 31 Remote Problem Management Jobs

complex faults and changes through to resolution. Escalation point for 2nd Line engineers. Support customer and vendor engagements. Perform root cause analysis and problem management. Deliver network and security projects. Manage firmware upgrades, documentation, and DR testing. Mentor colleagues and contribute to technical development. Participate ...

issues early and improve performance over time Be the customers voice internally and hold teams to account on delivery Own SLAs, KPIs, incidents and problem management outcomes Identify service risks and deal with them before they escalate Make sure services meet contractual and ITIL expectations Support commercial conversations ...

IR35: Inside IR35 The Opportunity We are seeking an experienced Lead Major Incident Manager to lead the response to critical IT incidents and drive Problem Management activities within a fast-paced Technology & Operations environment. Th... WKCL1_UKTJ ...

site in London Rate: Negotiable - Deemed outside IR35 Overview We are seeking an experienced technology leader to drive service resilience, operational excellence, and problem management across a large-scale End xkybehq User Computing (EUC) environment. This role will lead a specialist Interested in learning more about this ...

Operations Manager Location: London (3 days per week in office) We are seeking an experienced Infrastructure Operations Manager to lead the day-to-day management of our hybrid infrastructure estate, covering cloud, on-premise, network, identity, backup, disaster recovery, and security platforms. This is a hands-on leadership role … backup, DR, and security platforms. Ensure platform stability, performance, monitoring, patching, and operational excellence. Act as the senior escalation point for infrastructure incidents and problem management. Drive disaster recovery readiness, resilience testing, and risk remediation. Manage outsourced support providers and third-party vendors, ensuring SLA performance. Deliver infrastructure projects ...

passion with hunger for learning and personal development. As IT Site Services, you will be supporting your colleagues in delivering exemplary service ownership and management of projects, priority incidents and problem records. You will be responsible for provision of specialist technical support, control and proactive maintenance across … usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. Key Responsibilities To provide on-site 2nd line technical support and administration ...