26 to 50 of 130 Remote Problem Management Jobs

technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company … global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO2 emissions annually ...

clients in designing, assessing and evolving cloud operating models that are automation‐first and AI‐ready. You will work hands‐on across technology, service management and organisational change to help clients realise tangible business outcomes from cloud adoption, with a particular focus on how GenAI, agentic workflows and intelligent … through standardisation, automation, improved data flows and readiness for AI‐enabled operations, and translate findings into the design of future‐state operating models, service management processes and organisational structures that are standardisation‐led, automation‐first and AI‐ready. Future State Design & Operating Model Definition: Design target cloud operating models ...

function. This is a remote/hybrid technical support role focused on managing print environments for a range of customers — resolving incidents, administering print management platforms, and ensuring printing services run smoothly through proactive remote monitoring and troubleshooting. You'll work closely with customers, service desk teams and third … high and disruption to a minimum. What You'll Be Doing Remote Print Support Provide remote support for printers, multifunction devices (MFDs) and print management systems Diagnose and resolve printing, scanning, copying and connectivity issues Monitor print environments and proactively address issues before they impact users Manage and support ...

JSON, XML, payloads and log structures Support and delivery tooling – Runbooks, data‐flow mappings and recovery procedures Support and delivery tooling – Defect, release and problem management Essential experience Experience in Application Support, Integration Support or a similar technical role. Hands‐on experience supporting business‐critical production systems … integrated enterprise platforms. Strong troubleshooting skills across applications, APIs, integrations, file transfers, logs and monitoring tools. Experience of incident and problem management, root cause analysis and defect tracking in production environments. Ability to prioritise concurrent issues by business impact and communicate clear diagnostics to engineering teams. Useful ...

Exchange Online. Provide efficient and effective escalation path for junior members of the team Own day-to-relationships with extended technical partners in the management of IT services, working in a collaborative and transparent culture Promote technical implementations into production Ensuring IT assets are maintained in the IT Asset … updated, secure, and plans in place prior to End of Life To lead any root cause analysis and resolution of problems. Own and drive problem management for the relevant technical areas. Knowledge and Expertise Essential: Experience in designing, implementing and supporting Azure Cloud services (IaaS, PaaS, Networks) Experience ...

platforms that make AI services reliable, secure, observable and supportable at Arm scale. You will work across Kubernetes, cloud, identity, secrets, networking, telemetry, incident management and automation to provide the production foundation for Arm's AI platform. Participate in production support and our paid on-call rota for high … platform services, including MCP server infrastructure, model gateway services and supporting control-plane components. Design runtime patterns for isolation, scalability, secure execution, capacity management and cost-aware operation. Automate provisioning, configuration, upgrades and lifecycle management using infrastructure-as-code and GitOps patterns. Reliability, observability and support: Define ...

service team for technical design, implementation and support of customer incidents and projects. Create and maintain suitable customer infrastructure/service documentation. Work with problem management team to determine incident root cause analysis and provide appropriate countermeasures from similar issues from re-occurring. Provide occasional on-site support … deputise for other analysts in their absence either within the same team or across teams. Undertake ad-hoc projects as agreed with the Management team on behalf of Support Services that may involve site visits, customer meetings, or vendor management. Show an outward commitment to actively develop personal knowledge. ...

starting approach with evidence of identifying issues, shaping solutions and delivering improvements without heavy direction. Strong practical Azure experience, including Azure DevOps, Azure API Management or comparable API platform capabilities. Hands‐on expertise in Terraform, GitHub, GitHub Actions, CI/CD pipeline design, deployment automation and release support. Practical … knowledge of incident management, problem management, root‐cause analysis and operational readiness. Good awareness of Site Reliability Engineering principles, with the ability to apply them pragmatically to DevOps and platform improvement work. Experience improving observability through monitoring, logging, tracing, alerting, service‐health dashboards and actionable telemetry. Experience ...

starting approach with evidence of identifying issues, shaping solutions and delivering improvements without heavy direction. Strong practical Azure experience, including Azure DevOps, Azure API Management or comparable API platform capabilities. Hands‐on expertise in Terraform, GitHub, GitHub Actions, CI/CD pipeline design, deployment automation and release support. Practical … knowledge of incident management, problem management, root‐cause analysis and operational readiness. Good awareness of Site Reliability Engineering principles, with the ability to apply them pragmatically to DevOps and platform improvement work. Experience improving observability through monitoring, logging, tracing, alerting, service‐health dashboards and actionable telemetry. Experience ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership … risk appetite. What you'll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations Participate in on‐call and out‐of‐hours cover, providing business ...

About the role The Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL’s dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes … risk appetite. What you’ll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations Participate in on‐call and out‐of‐hours cover, providing business ...

/2026 23:59 Job overview We are looking for an experienced and motivated technical professional to lead the day-to-day technical management, optimisation and development of the Hertfordshire and West Essex Shared Patient Record. This is an exciting opportunity to play a key role in shaping … digital service delivery, together with knowledge of technologies and standards such as APIs, FHIR, HL7, GP Connect and health information exchange platforms. Strong analytical, problem-solving, stakeholder engagement and communication skills are essential. The post offers the opportunity to contribute to emerging priorities including digital care planning ...

issues, not just applying quick fixes. You're the person colleagues turn to when systems are failing, technology is causing frustration, or a complex problem needs a calm and knowledgeable solution. You enjoy combining technical expertise with excellent customer service and take ownership from the moment an issue … Microsoft 365 services including Exchange Online, Teams, SharePoint and Entra ID, ensuring systems remain secure, reliable and fit for purpose. Drive improvements across endpoint management through Microsoft Intune and Windows Autopilot, helping to deliver a consistent and secure user experience. Identify recurring issues, carry out root cause analysis ...

most SAP SuccessFactors modules, with demonstrable depth in one or more core areas. Strong experience in SuccessFactors integrations, APIs, Middleware, identity services and data-management concepts. Experience governing cross-module designs, testing, releases, production deployments and service transition. Experience working with multinational organisations, global HR processes and complex stakeholder … environments. Strong understanding of service management, incident and problem management, root-cause analysis, risk management and continuous improvement. Excellent communication and stakeholder-management skills, with confidence to engage senior leadership and guide delivery teams. Ability to work effectively in a UK-based hybrid model ...

Connect EE. Understanding of synchronous and asynchronous integration patterns. Experience implementing secure and resilient integrations between distributed and mainframe applications. Experience with source management and service management tools such as Endevor, Jira, and ServiceNow (SNOW). Strong troubleshooting, analytical, and problem‐solving skills. Excellent written and verbal … Tivoli Workload Scheduler). Experience working in Agile delivery environments. Banking or Financial Services industry experience. Exposure to enterprise architecture, integration governance, and API management platforms. Mainframe modernization and cloud integration experience would be advantageous Primary Skillset IBM MQ CICS DB2 COBOL z/OS Connect Enterprise Edition ...

infrastructure Strong networking expertise, including firewalls, routing, switching and VPN technologies Experience with automation, scripting and infrastructure-as-code approaches Understanding of IT service management processes, including incident, change and problem management Strong troubleshooting, stakeholder management and vendor management skills A structured, pragmatic approach ...

remediate infrastructure and application vulnerabilities in line with security requirements. Drive automation initiatives to improve efficiency, consistency and service reliability. Support infrastructure lifecycle management, including upgrades, refreshes and decommissioning activities. Monitor system performance, availability and capacity, proactively addressing issues before service impact occurs. Lead infrastructure-related incident resolution, root … cause analysis and problem management activities. Coordinate infrastructure, network and firewall changes through established governance processes. Maintain technical documentation, operational procedures and support runbooks. Collaborate with security, cloud, network, application and database teams to ensure stable and secure service delivery. Contribute to continuous improvement initiatives across infrastructure operations ...

seeking experienced IT Service Managers to work within its Digital Solutions Tech Ops Function to support all aspects of Service Operations Management, focussing on service stability (Incident and Problem Management) and Service Performance (demand, capacity, risk and CSI) in support of delivering Digital Solution services across Leonardo … Lead and internal and external Service Providers to deliver service performance for Digital Solution services across the UK covering the following key areas; Performance Management Report on the consolidated budget allocated to Tech Ops Maintain a consolidated Risk Register for Tech Ops Manage and report on capacity, consolidated ...

throughout Log, manage and maintain incidents, requests and changes within ServiceNow Administer Microsoft 365 and Active Directory, including user accounts, permissions, access and group management Support the configuration, deployment and ongoing management of laptops, desktops, mobile devices and other endpoints Troubleshoot Windows desktop and Windows Server-related issues … Diagnose basic networking and connectivity issues across DHCP, DNS and TCP/IP Perform security administration and access-management activities Support IT projects including laptop builds, deployments, upgrades and technology rollouts Work closely with internal technical teams and third-party suppliers to resolve complex incidents Identify recurring issues ...

maintenance Operational support of platform services (e.g. PAM, PKI, cross-domain solutions) in live environments Platform administration including patching, upgrades, configuration, and account management Monitoring, alerting, and incident response for platform services Incident and problem management, including troubleshooting and root cause analysis Networking concepts (TCP/… services, or cross-domain/secure transfer solutions Use of monitoring and alerting tools (e.g. SIEM, infrastructure monitoring platforms) ITIL-aligned service management practices (incident, problem, change) Automation of operational activities (scripts, scheduled jobs, runbooks) Experience working in high-availability or 24/7 service environments Integration with ...

looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Custody Support team. Bring your expertise in application support, reliability engineering, cloud technologies, and operational excellence to Citi … Architecture teams to improve system resilience, performance, supportability, and operational readiness. Execute application-level recovery testing and support enterprise resiliency programs. Participate in Incident, Problem, Change, Availability, and Capacity Management processes. Ensure operational procedures, support documentation, and knowledge articles remain current and effective. What we’ll need from ...

insights that enhance service delivery, efficiency, and customer experience. This role analyses ticket trends, performance metrics, and operational behaviours to drive process improvement, proactive problem management, and informed decision-making across the Service Desk and wider IT organisation. Responsibilities Data Analytics Design and deliver advanced analytics to identify … opportunities for service improvement Define and implement best practices for data collection, storage and analysis. Develop predictive models and insights to support proactive problem management. Create dashboards and visuals that translate complex data into actionable insights for technical and non-technical audiences. Stakeholder Collaboration Partner with service desk leadership ...

system security controls and ensure compliance with organizational standards. Create and maintain technical documentation, procedures, and operational runbooks. Participate in root cause analysis and problem management activities. Provide technical guidance and mentoring to junior team members. Support production implementations and planned maintenance activities, including off-hours and weekend … maintaining multiple IBM and CA/Broadcom mainframe products. Experience working in large enterprise environments, preferably within Banking or Financial Services. Strong troubleshooting and problem-solving capabilities. Ability to independently manage complex technical assignments. Excellent verbal and written communication skills. Experience supporting mission-critical production environments with stringent ...

cross-domain solutions) in live environmentsPlatform administration including patching, upgrades, configuration, and account managementMonitoring, alerting, and incident response for platform servicesIncident and problem management, including troubleshooting and root cause analysisNetworking concepts (TCP/IP, DNS, DHCP, firewalls)Automation and scripting for operational tasks (PowerShell, Bash, Python, or similar … CyberArk (PAM), PKI services, or cross-domain/secure transfer solutionsUse of monitoring and alerting tools (e.g. SIEM, infrastructure monitoring platforms)ITIL-aligned service management practices (incident, problem, change)Automation of operational activities (scripts, scheduled jobs, runbooks)Experience working in high-availability or 24/7 service environmentsIntegration ...

KPIs and SLAs as core performance measures, you will drive operational excellence across your region, embedding ITIL best practices to strengthen Incident, Change, and Problem Management processes. You will take full ownership of RCA administration and the ongoing reduction of major incidents—both within your region and collaboratively … across the wider Service Desk. Your responsibilities include producing high-quality customer service management reporting, coordinating and holding CAB meetings, and performing regular quality checks to maintain high operational standards. You will coach, mentor, and develop your team, driving individual and collective performance to create a high-performing culture. ...