51 to 75 of 130 Remote Problem Management Jobs

year fixed term contract Location: London or Amsterdam (Hybrid) Salary: 55,000 – 70,000 GBP + 10% Bonus Job responsibilities: 1. Service Desk & Incident Management L1 triage & ownership: Act as regional L1 triage layer — validate severity/impact, capture data and route incidents to the correct resolver group, keeping … knowledge and control within future autonomy. Major incident management: Coordinate major incidents end-to-end (e.g. authentication/M365 outages, store-down events), driving service vendor and other resolvers to resolution and clear user communication. Problem management: Turn recurring incidents into root-cause fixes and reduce avoidable ...

Service Operations (ITIL)Triage, troubleshoot, and resolve incidents and service requests (P1P4) across EC.Execute change requests for minor enhancements and fixes following change control.Drive problem management: root cause analysis, preventive and corrective actions.Maintain a clear knowledge base, runbooks, and support SOPs.Configuration and Data StewardshipMaintain and adjust EC configuration … Foundation Objects, MDF objects, Business Rules, Workflows, Event Reasons, Position Management, Picklists, and Role-Based Permissions.Perform data loads and mass updates using standard import templates; handle data corrections with audit traceability.Ensure data quality through validations, spot checks, and reconciliation.Release and TestingLead release readiness and impact assessments for SuccessFactors releases.Own ...

line manage one messaging administrator responsible for day-to-day support and administration. The role works closely with Cybersecurity, Security Operations, Identity and Access Management, Workplace Technology, Service Management, Legal, Privacy and Compliance teams. Key ResponsibilitiesProvide senior technical leadership for Exchange Online, Exchange hybrid services, enterprise mail flow … least-privilege and established approval processes. Support approved messaging retention, legal hold, eDiscovery and compliance requirements in partnership with Legal, Privacy, Compliance and Records Management teams. Lead or support major messaging incidents, root cause analysis, corrective actions and service recovery. Develop secure PowerShell and Microsoft Graph automation for messaging ...

operations. We need someone who has previously worked on an IT service desk and possesses the ability to manage a problem from start to finish, always keeping the customer at the heart of everything you do. This is a brilliant opportunity to join a collaborative IT team where your … enhancements. Maintaining and sharing concise documentation via the service desk and knowledge bases You’ll work within ITIL best practices including incident request and problem management, maintaining exceptional communication with users throughout the process. About you You’ll bring a mix of technical know-how, previous service desk ...

time zones. Reporting to the Director, Networks and Infrastructure, the successful candidate will be accountable for service availability, performance, capacity, security, resilience, lifecycle management, operational support and continuous improvement across the assigned portfolio. Key Responsibilities Lead, develop and hold accountable a global team responsible for network, voice, unified communications … network and remote site connectivity services. Manage the operation and lifecycle of routers, switches, wireless infrastructure, software defined WAN platforms, network controllers and associated management technologies. Oversee data centre network services, including leaf and spine architectures, VXLAN, EVPN, routing, segmentation and high availability. Maintain reliable connectivity between data centres ...

controls remain effective across a multi-site and hybrid working environment. You will contribute to NRW's cyber resilience through supporting incident response, vulnerability management, security monitoring, exception management, threat intelligence review, technical documentation and the continuous improvement of security processes. Cyber incident response forms a key part … largest Welsh Government Sponsored Body, committed to protecting and enhancing the natural environment of Wales. We play a vital role in the sustainable management of natural resources, helping to safeguard land, water, biodiversity and natural resources for future generations. The DDaT Security team sits within the wider Digital, Data ...

secure for internal users and engineering teams. This is a varied role with a strong operational focus, covering infrastructure support, systems administration, troubleshooting, lifecycle management and service improvement across a mixed technology estate. You will work closely with platform engineers, developers, security specialists and other stakeholders to support reliable … service availability, performance and capacity through monitoring, troubleshooting and proactive maintenance. Support containerised services and the underlying infrastructure they rely on. Maintenance and lifecycle management Carry out routine maintenance activities including patching, upgrades and health checks. Support the ongoing management of hardware and software lifecycles to keep services ...

responsibilities, ensuring the reliability, scalability, and continuous improvement of critical systems. The ideal candidate will have deep experience in Python development, support and incident management, modern delivery methodologies, cloud platforms, and front-end JavaScript technologies. Key ResponsibilitiesProduction Support & OperationsProvide L2/L3 support for Python-based applications in production … environmentsMonitor system performance, troubleshoot incidents, and perform root cause analysisDrive incident resolution, problem management, and continuous service improvementImplement and enhance monitoring, logging, and alerting solutionsPython DevelopmentDesign, develop, and maintain scalable applications using PythonWrite clean, maintainable, and well-tested code following best practicesContribute to architecture decisions and technical designOptimize ...

responsibilities, ensuring the reliability, scalability, and continuous improvement of critical systems. The ideal candidate will have deep experience in Python development , support and incident management , modern delivery methodologies , cloud platforms , and front-end JavaScript technologies . Key Responsibilities Production Support & Operations Provide L2/L3 support for Python-based … applications in production environments Monitor system performance, troubleshoot incidents, and perform root cause analysis Drive incident resolution , problem management, and continuous service improvement Implement and enhance monitoring, logging, and alerting solutions Python Development Design, develop, and maintain scalable applications using Python Write clean, maintainable, and well-tested code ...

with robust implementation, recovery and stakeholder‐communication plans. Act as a senior escalation point during major incidents, bringing together engineering teams, application owners, service management, suppliers and senior stakeholders to restore service and address root causes. Strengthen incident, problem and change‐management practices, ensuring that learning … environments. Developing specialist engineering teams, addressing key‐person dependencies and creating credible succession and skills‐transition plans. Leading major incident recovery, root‐cause investigation, problem management and preventative improvement activity. Operating mission‐critical, high‐availability platforms within financial services or another highly regulated industry. Ownership of platform strategy ...

escalation point, and helps maintain reliable services for clients. The Technical Account Manager will collaborate with infrastructure specialists, field analysts, and service management teams while contributing to service improvement, technical governance, and knowledge development. Why Join This Team: Contribute to a growing UK IT Services organization supporting a broad … portfolio of managed technology services. Work with experienced technical specialists across infrastructure, cloud, virtualization, service management, and end-user computing. Help shape service delivery practices, technical standards, and future infrastructure improvements. Support clients through collaborative problem-solving and proactive service improvement. What You Will Do: Provide advanced technical ...

escalation point, and helps maintain reliable services for clients. The Technical Account Manager will collaborate with infrastructure specialists, field analysts, and service management teams while contributing to service improvement, technical governance, and knowledge development. Why Join This Team: Contribute to a growing UK IT Services organization supporting a broad … portfolio of managed technology services. Work with experienced technical specialists across infrastructure, cloud, virtualization, service management, and end-user computing. Help shape service delivery practices, technical standards, and future infrastructure improvements. Support clients through collaborative problem-solving and proactive service improvement. What You Will Do: Provide advanced technical ...

iconic destinations. The Observability Manager is responsible for enabling deep, end-to-end visibility of IT services to support effective Incident, Major Incident, Problem, Change, and Service Improvement practices. Responsibilities: Define and lead the observability strategy, standards, and roadmap across infrastructure, applications, and services. Deliver scalable observability solutions using … events to improve service visibility and performance. Enable proactive monitoring, predictive alerting, and faster incident detection, diagnosis, and resolution. Support Major Incident and Problem Management through real-time insights and evidence-based root cause analysis. Use observability data to drive service improvement, automation, and shift-left opportunities. ...

Clearance - High - DV 'Developed Vetting' UNLEASH YOUR POTENTIAL You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. You will conduct reactive … Authentication technologies. Have knowledge/experience with scripting. Have experience of producing and updating technical documentation to a high standard. Have excellent analysis and problem-solving skills. Possess excellent communication skills. Have ITIL3 or ITIL 4 at the Foundation level or above. KEY DUTIES System Support & Ticket resolution - Utilising ...

opportunities for improvement. Work collaboratively with delivery and product teams to implement enhancements that improve user experience, service resilience, and operational efficiency. Customer Relationship Management Build and maintain trusted relationships with customers and stakeholders, acting as the primary point of contact for service-related matters. Ensure customer expectations … product teams to ensure smooth transition of new capabilities into live service, while minimising operational impact and supporting long-term service sustainability. Service Lifecycle Management Take ownership of the ongoing health and performance of delivered products, ensuring they continue to evolve in line with customer needs, business priorities ...

maintaining and improving complex customer network environments. You will take ownership of escalated incidents, lead technical investigation through to resolution, identify root cause through problem management, present and deliver approved changes through CAB, and contribute to continual service improvement across our managed services. You will …/less-technical parties. Identify repeat issues and/or duplicated alerts, and work toward finding the true root cause under a problem record. Support our customers through planned release management processes (in and out of core hours where required) by planning, preparing, conducting, and documenting the process. ...

Clearance - High - DV 'Developed Vetting' UNLEASH YOUR POTENTIAL You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd line Engineers conduct … Authentication technologies. Have knowledge/experience with scripting. Have experience of producing and updating technical documentation to a high standard. Have excellent analysis and problem-solving skills. Possess excellent communication skills. Have ITIL3 or ITIL 4 at the Foundation level or above. KEY DUTIES System Support & Ticket resolution - Utilising ...

cross-module solutions and integration outcomes across the SuccessFactors landscape. Coordinate global functional, technical and business teams in a hybrid environment. Drive incident/problem management, root-cause analysis and service improvement. Key Requirements Proven years' HR technology experience , including significant SAP SuccessFactors leadership/delivery experience. Proven … knowledge across SAP SuccessFactors modules , with depth in one or more core areas. Strong experience with SuccessFactors integrations, APIs, middleware, identity services and data management . Strong understanding of testing, releases, deployments and service transition. Experience working with multinational organisations and complex global HR environments. Strong stakeholder management ...

with robust implementation, recovery and stakeholder-communication plans.* Act as a senior escalation point during major incidents, bringing together engineering teams, application owners, service management, suppliers and senior stakeholders to restore service and address root causes.* Strengthen incident, problem and change-management practices, ensuring that learning … environments.* Developing specialist engineering teams, addressing key-person dependencies and creating credible succession and skills-transition plans.* Leading major incident recovery, root-cause investigation, problem management and preventative improvement activity.* Operating mission-critical, high-availability platforms within financial services or another highly regulated industry.* Ownership of platform strategy ...

single empowered leader at the heart of the partnership — a director-equivalent role, new to the model, that combines commercial accountability, deep customer relationship management and full operational leadership. It exists to give MAG one accountable partner: one leader who owns the outcome, one structure responsible for delivery … intervention. Ensure governance, innovation and improvement are driven from within the partnership, chairing the governance rhythm of Monthly Service Reviews, Quarterly Business Reviews, Problem Management Forums and Innovation & Roadmap Sessions. Provide executive oversight during transition, assuming full authority as the model matures into steady-state operation. Customer Engagement ...

team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles … support for Windows and Mac endpoints, collaboration tooling, and corporate applications. Diagnose and resolve complex issues across Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), endpoint management (Intune and SCCM), and Video Conferencing (Cisco). Perform structured troubleshooting using logs, system tools, event viewer, device management portals, and known error ...

Director of Enterprise Technology Services owns the strategy and execution of these foundational services globally whilst collaborating with local teams: Corporate Network, Service Management (ITSM tools & process) and Service Desk, On-Premises Infrastructure, and Digital Workplace (M365 and Intune/laptop provision). This is a hands‐on leadership … consistency across a historically distributed estate. Oversee the strategy for network resilience and disaster recovery planning, minimising business disruption from outages or incidents. Service Management & Service Desk Own the global ITSM strategy — tooling, process and governance — covering incident, problem, change, request and knowledge management. Lead the standards ...

similar eCommerce platforms).Excellent IT delivery skills. Good knowledge and experience in IT Operations and Compliance Working experience in managing business during change management and rollout of projects Adept at creating and transforming business requirements into functional requirements and designs. Exceptional problem solving and sound decision making capabilities … solutions to guide requirement specifications and minimize package customizations. Be recognised as technical and functional expert in their respective working area by businessDrive Change Management and Adoption to ensure benefits are realised: Leading change management/user adoption of the solution, by providing expertise and good practices including ...

continuous service improvement, acting as a key escalation point for 1st and 2nd Line teams. You will support network support, operational change, onboarding, lifecycle management, and small-scale engineering work, ensuring all activity aligns to Managed Services ownership and BAU service delivery. Job Role ResponsibilitiesTechnical Escalation, Ownership & Resolution … senior escalation point for 1st and 2nd Line engineersTake full accountability for technical outcomes and permanent resolutionPerform deep troubleshooting and root cause analysisWork with problem management to identify trends and preventative fixesNetwork Support, Engineering & Operational ChangeSupport and optimise network environments across the live managed estateDeliver operational changes ...

network upgrades, migrations, optimisation, and continuous improvement Monitor network health and performance using observability and monitoring tooling Participate in root-cause analysis and problem management Maintain technical documentation, configuration records, and operational procedures Collaborate with engineering, service management, and customer teams Identify opportunities to improve automation, reliability … industry. With us our customers, like the UK’s Home Office & Bank of England, are harnessing cloud-native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products. What’s on offer? Work-life balance Flexible working with core hours of 10-4pm because we know ...