3rd line Support Engineer
- Location
- Greater London, England, United Kingdom
take ownership of issues requiring deeper investigation and technical expertise, working across Microsoft 365, Azure, Windows Server and wider infrastructure technologies to identify root causes and deliver effective resolutions. This isn’t purely a reactive support role. You’ll look beyond individual tickets to identify recurring problems, recommend technical … through to resolution. Troubleshoot across Microsoft 365, Azure, Windows Server, Active Directory and hybrid customer environments. Investigate recurring and long-standing technical issues, identifying root causes and implementing permanent fixes wherever possible. Work directly with customers during complex technical investigations, providing clear communication and technical guidance. Identify opportunities ...