51 to 75 of 243 Remote Service Management Jobs

Project Manager – Service Transition & Digital Operations Company: Albany Beck Location: Edinburgh – Hybrid Working Model Engagement Type: Permanent Client Industry: Financial Services About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with … Services organisation. The programme is entering a critical phase as new capabilities transition into production, and the successful candidate will be responsible for driving service transition, operational readiness, and production support across several key workstreams. Working alongside the Programme Manager, you will take ownership of smaller delivery streams focused ...

stability, and resilience of Eckoh's AWS-hosted SaaS platforms within a regulated environment. This role is centred on cloud operations, incident triage, and service ownership. You will proactively monitor platform health, assess alerts, determine business impact, and drive incidents through to resolution in line with SLAs. Strong analytical … must be able to quickly interpret technical signals, prioritise effectively, and coordinate the right response. You will have solid experience using Atlassian Jira Service Management, confidently managing ticket queues, owning incidents end-to-end, and maintaining accurate communication throughout the lifecycle. A broad technical foundation across AWS, infrastructure ...

stakeholders, and driving problems through to resolution. You are proactive, adaptable, and always looking for opportunities to improve processes, automate repetitive tasks, and enhance service reliability. Whether your background is in publishing, production engineering, technical operations, platform operations or another operational support environment, you enjoy working as part … enhance the services we provide. We are also exploring opportunities to leverage automation, data and AI-driven capabilities to improve operational efficiency, strengthen service monitoring and enhance the resilience of our print publishing operation. As a team, we combine technical expertise, operational excellence and strong stakeholder collaboration to operate ...

Service Transition Manager (NPPV3 & SC Cleared) Location: Hybrid (UK) Clearance: NPVV3 & SC (Essential) Rate: £500-£550 per day (Inside IR35) Contract: ASAP start - Initial contract until September 2026 with strong likelihood of extension through March 2027 and potentially beyond This role sits at the heart of delivery, ensuring services … Usual (BAU) in a controlled, secure, and fully governed manner. You'll work closely with multidisciplinary teams across Delivery, SRE, DevOps, QA, Operations and Service Management to ensure all technical, operational and support readiness activities are completed prior to go-live. Key Responsibilities Plan, coordinate and manage ...

MERITUS are recruiting for a Senior Service Delivery Manager to join a leading Technology Consultancy, supporting the delivery of managed IT services across secure UK Government environments. SENIOR SERVICE DELIVERY MANAGER - UP TO £75,000 - REMOTE (UK) WITH CUSTOMER TRAVEL - ACTIVE SC CLEARANCE REQUIRED We are looking … experienced Senior Service Delivery Manager with a strong background in managed services and customer-facing IT service delivery. This role will take ownership of a portfolio of services, ensuring performance against SLAs, maintaining excellent customer relationships and driving service improvements. You'll work closely with internal delivery ...

including: ITSM, CSM, ITAM, ITOM, IRM, CMDB. Implementing ServiceNow modules, configuration, administration + support of core ServiceNow platform. ServiceNow platform design, development, implementation, Incident Management, Service Requests, Problem Management, Change Management, Configuration Management + new releases. ServiceNow Glide Objects including: GlideRecords, GlideSystem, GlideAggregate + GlideAjax. … workflows. System integration experience using Web Services + web-based technologies including: XML, HTML, AJAX, CSS, HTTP, REST, SOAP, Agile/Scrum approaches. ITIL Service Management certification advantageous (ITIL v3 certification). ...

support the delivery of critical services and applications into live production environments. The role focuses on validating operational readiness, resilience, disaster recovery and service supportability across cloud-hosted solutions, working closely with development, infrastructure and service management teams. What You'll Be Doing Design and execute Operational … Acceptance Testing (OAT) activities across applications and services. Validate operational readiness prior to production releases and deployments. Assess availability, resilience, disaster recovery and service recoverability capabilities. Test operational processes and procedures, including incident, problem and change management readiness. Verify backup, restore, deployment, patching and infrastructure connectivity processes. Evaluate ...

wider People Systems landscape. You will combine strong technical expertise with delivery leadership, ensuring solutions are delivered effectively while maintaining high levels of service performance and platform security. Reporting to the Head of Colleague Solutions, you will manage a team of 68 colleagues and work closely with the Technical … through technology. Additional responsibilities and accountabilities include: Manage the delivery of People Systems solutions using methodology, from User Story Refinement to deployment and live service support. Managing and developing a skilled HR Solutions Delivery team, providing coaching, technical guidance and career development support. Acting as a technical subject matter ...

wider People Systems landscape. You will combine strong technical expertise with delivery leadership, ensuring solutions are delivered effectively while maintaining high levels of service performance and platform security. Reporting to the Head of Colleague Solutions, you will manage a team of 6–8 colleagues and work closely with … through technology. Additional responsibilities and accountabilities include: Manage the delivery of People Systems solutions using methodology, from User Story Refinement to deployment and live service support. Managing and developing a skilled HR Solutions Delivery team, providing coaching, technical guidance and career development support. Acting as a technical subject matter ...

Police Digital Service (PDS) is recruiting on behalf of the NPCC National Data & Analytics Office (NDAO) a dedicated national capability transforming data use in policing. Capacity Officer. Fixed Term Contract - 12 Months. Salary £35,000 per annum. The Demand Support role provides essential coordination, triage, and administrative support … right thing We are innovative We are one Team We are proud and passionate You can find out more here: Benefits - Police Digital Service (pds.police.uk) Key Responsibilities Act as the first point of contact for incoming demand to the NDAO, including service requests, enquiries, and task submissions. ...

BRUSH Group IT Operations function with purpose of the role to lead BRUSH’s IT End User Support Team, managing and coordinating the IT service desk and 1st/2nd line user support across all BRUSH.The position leads a team of internal engineers, across multiple sites, alongside externally managed … service providers (MSPs) whose day to day responsibilities include ensuring BRUSH delivers excellent end user IT services across all sites, specifically in areas such as IT Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident ...

owning and driving the investigation, diagnosis, and resolution of complex incidents while ensuring minimal business impact. This role requires strong analytical skills, excellent stakeholder management, and the ability to collaborate across multiple technology and business teams. Key ResponsibilitiesIncident Management & Resolution Own and manage the investigation and resolution … live production incidents and service requests. Act as the primary technical escalation point for complex issues impacting business-critical services. Execute technical recovery actions during incidents to restore service as quickly as possible. Participate in Major Incident and High-Priority Incident response activities. Technical Troubleshooting Diagnose and resolve ...

programme responsible for aligning multiple organisations, business units, and end-user communities to a unified Target Operating Model (TOM). Working across business, technology, service management, and transformation teams, the Solution Designer will develop end-to-end solution designs that enable the successful integration of new organisations onto … both business objectives and technical architecture standards. The successful candidate will combine strong design and analysis skills with a deep understanding of business transformation, service integration, and enterprise technology environments. Key Responsibilities Lead on Solution Design for this initiative. Develop end-to-end solution designs that support the implementation ...

integrations. Identify gaps, inefficiencies, and unused functionality across the platform. Produce a detailed report with recommendations and prioritised improvement opportunities. Advise on IT Service Management (ITSM) best practices and platform optimisation. Work closely with IT leadership and the Service Management function to understand business requirements. Support … should the project progress. Required Experience Proven hands-on experience implementing, configuring, and optimising ManageEngine solutions (particularly ServiceDesk Plus ). Strong understanding of IT Service Management (ITSM) principles and ITIL best practices. Experience conducting technical audits and producing actionable recommendations. Excellent stakeholder management and communication skills. Ability ...

integrations. Identify gaps, inefficiencies, and unused functionality across the platform. Produce a detailed report with recommendations and prioritised improvement opportunities. Advise on IT Service Management (ITSM) best practices and platform optimisation. Work closely with IT leadership and the Service Management function to understand business requirements. Support … should the project progress. Required Experience Proven hands-on experience implementing, configuring, and optimising ManageEngine solutions (particularly ServiceDesk Plus ). Strong understanding of IT Service Management (ITSM) principles and ITIL best practices. Experience conducting technical audits and producing actionable recommendations. Excellent stakeholder management and communication skills. Ability ...

integrations. Identify gaps, inefficiencies, and unused functionality across the platform. Produce a detailed report with recommendations and prioritised improvement opportunities. Advise on IT Service Management (ITSM) best practices and platform optimisation. Work closely with IT leadership and the Service Management function to understand business requirements. Support … should the project progress. Required Experience Proven hands-on experience implementing, configuring, and optimising ManageEngine solutions (particularly ServiceDesk Plus ). Strong understanding of IT Service Management (ITSM) principles and ITIL best practices. Experience conducting technical audits and producing actionable recommendations. Excellent stakeholder management and communication skills. Ability ...

Head of IT Service Improvement London | Hybrid (Flexible Office Attendance) Up to £95,000 + Generous Non-Contributory Pension + Excellent Holiday 2-Year Fixed Term Contract We're supporting an organisation embarking on a significant technology transformation and are looking for an experienced Head of IT Service … fixed-term contract. Reporting to the Director of Information Services, you'll act as a trusted delivery partner, leading a portfolio of strategic IT service improvement initiatives that strengthen operational resilience, improve service maturity and support long-term technology transformation. You'll lead initiatives including: ITIL ...

excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose … defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Technology department in our London office as an Assistant Director: Technology Services (EMEA & Asia). Position Summary: The Assistant Director: Technology Services will work closely with ...

Senior Project/Programme Manager, Performance & Service Management Our client runs technology delivery across portfolios, delivered through tribes and squads staffed by a mix of internal, offshore and strategic vendor partners. A standard performance metrics framework already exists in Jira, with rolled-up reporting in Jira Align comparing … discipline and stakeholder governance as any other enterprise programme Key Responsibilities Programme governance and delivery Own the delivery plan for evolving the performance and service management framework, including a SharePoint site build, extended Jira Align reporting, and integration of budget and finance data currently held in Excel ...

Cyber Service Operations Analyst £500 - £600 per day | Outside IR35 3 month contract - Possibility of extension Predominantly Remote - with monthly travel to London or Birmingham Excellent opportunity for an experienced Cyber Service Operations Analyst or Cyber Operating Model Consultant to support a large-scale cyber transformation programme focused … cyber security services across a global organisation. Working as part of a dedicated cyber programme, you'll be responsible for defining and documenting cyber service operating models, supporting service adoption and establishing consistent processes, governance and responsibilities across multiple regions. You'll work closely with cyber leadership ...

employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware … bring additional expertise to the team from the outset and help strengthen their existing Microsoft 365 capabilities. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization ...

About the role you are consideringAccountable for leading complex, high-value managed service transitions into Capgemini, this role is focused on taking services safely from a client organisation or incumbent supplier into steady-state operation. You will provide senior programme leadership across first-generation outsourcing and second or third … generation transitions, often in challenging, multi-supplier environments where continuity of service, confidence-building with senior stakeholders, and robust go-live readiness are critical.The Transition Director combines strong transition expertise with large-scale programme delivery capability. Alongside service transfer, the role increasingly involves managing technical implementation dependencies such ...

Service Owner - Digital Workplace & AI Summer-Browning Associates is currently supporting our central government client, who is seeking a Service Owner for an initial 12-month assignment with the option to extend. Location: London | Hybrid The ideal candidate will possess an active security clearance and a proven background … Service Owner Management, complemented by the following valuable skills and experiences: Significant experience as a Service Owner or Deputy Service Owner in cloud transformation programs. A deep understanding of the GDS Service Standard, with a proven track record of successfully guiding services through the Discovery ...

where respect is a given, and were always there for one another. Your future, your benefits Holidays rising to 30 days per year with service (plus bank holidays) Health and well-being benefits, including a virtual GP service and Employee Assistance Programme helpline, which includes free counselling sessions … coffee chains - simple and easy to access, making it possible to save hundreds of pounds a year Recognition schemes, including Support Centre Heroes and service awards Your future, your role As an Environments and Release Lead, youll be: Responsible for coordinating and controlling IT environments and release activity across ...

Police Digital Service (PDS) is recruiting on behalf of the NPCC National Data & Analytics Office - NDAO a dedicated national capability transforming data and analytics use in policing. Capacity Manager. Fixed Term Contract - 12 Months. Salary £50,000 per annum. This is an exciting opportunity to be part … analytics, helping forces to work smarter and more effectively without compromising security or integrity. The Capacity Manager will lead the end-to-end management of incoming demand for NDAO services, ensuring requests from police forces, partners, internal and external teams are effectively captured, triaged, prioritised, and progressed. This role ...