76 to 100 of 243 Remote Service Management Jobs

Director, Investment Risk & Operations Technology Location: London (Hybrid Working) Type: Permanent Package: Excellent Salary + Bonus + Benefits The Opportunity A leading UK investment management organisation is seeking a senior technology leader to take ownership of its Investment, Risk and Operations technology estate. Reporting directly to the Chief Technology … Officer, this role will lead multiple technology and product teams responsible for delivering the platforms and capabilities that support investment decision-making, risk management, portfolio construction, trading, investment operations and back-office processes. This is a highly visible leadership position at the intersection of business strategy and technology, with ...

Contract Type: Freelance Duration: 220 days + extensions Location: Warsaw, Poland Clearance: UE/EU RESTRICTED Profile domains: Cybersecurity, Security architecture, data protection, risk management, risk assessment Knowledge and Skills: [01] Cybersecurity recommendations... Start date: Negotiable Clearance: NATO Secret or equivalent Location: Grazzanise, Italy Duties & Role: The Network Engineer … Clearance: NATO Secret or equivalent Location: Braine-l'Alleud, Belgium Requirements At least 5 years of relevant experience Some experience in budgetary planning and management is preferred Some experience in resource planning and personnel management is preferred Awareness of industry best practices Start date: Negotiable Clearance: (NATO Secret ...

lead technology operations across a complex, multi-site environment. This is a key leadership appointment, providing strategic oversight of business systems, infrastructure, service delivery and operational technology across a highly service-focused organisation. Working alongside senior stakeholders, the successful candidate will drive technology performance, strengthen governance, develop internal … business-critical systems. Ensure the reliability, resilience and performance of technology services within a fast-paced 24/7 operating environment. Drive improvements across service management, governance, change control and incident management processes. Develop strong relationships with operational, commercial and executive stakeholders across the business. Lead ...

procurement and renewal activities. Coordinate onboarding and readiness activities for new affiliates, managing risks, milestones, reporting and stakeholder communications. Analyse network capacity, licensing and service consumption trends to identify optimisation opportunities and support future investment planning. Requirements Proven experience in Demand Management, Service Management, Business Relationship … Management or Infrastructure Portfolio Management within a large enterprise environment. Strong stakeholder management skills with the ability to engage technical teams, suppliers and business leaders across multiple geographies. Experience in budgeting, forecasting, financial planning and cost management for IT infrastructure or network services. Good understanding ...

Service Delivery Coordinator Fully Remote £35,000 - £40,000 + Bonus MSP - Career progression into Service Delivery Management Are you working in an MSP and looking for your next step? We're looking for a Service Delivery Coordinator to join a growing managed services provider. … work alongside experienced Service Delivery Managers, supporting a portfolio of customers while developing the skills needed to progress into an SDM role What you'll be doing: You'll be responsible for supporting the day-to-day delivery of managed services, including: Producing SLA and service performance reports ...

Shape the future of a global after-sales operation. We're partnering with an internationally recognised consumer technology organisation seeking an experienced Senior Service Manager to lead the transformation of its EMEA after-sales operation. This is far more than a traditional service management position. … take ownership of the strategic direction of the service function, leading operational excellence across customer support, authorised service networks, reverse logistics, warranty operations and outsourced partners. Reporting into senior leadership, you'll influence business strategy, drive continuous improvement initiatives and deliver an exceptional customer experience across multiple international ...

Technology (OT) transformation. This role is ideal for an experienced support engineer with knowledge of telemetry, SCADA, Operational Technology, application support, databases and IT Service Management. You will support business-critical OT and telemetry systems, provide 2nd line application support and work closely with technical teams, project managers, service … systems Perform database configuration in line with established standards Investigate and resolve incidents, problems and technical faults Support BAU implementations, upgrades and service transition activities Liaise with IT service desk and service delivery teams Support project planning through scope, effort and resource estimates Maintain high standards ...

compliant Generative AI solutions Document best practices, standards, SOPs and operational processes for ongoing support and governance Support integrations with contact centre, CRM, knowledge management and service management platforms Required Experience Extensive experience delivering Cognigy chatbot and voicebot solutions Strong experience integrating Cognigy with enterprise systems … retrieval solutions Understanding of Responsible AI, governance and enterprise security considerations Desirable Experience NICE CXone integration experience Microsoft Teams integrations CRM platform integrations IT Service Management platform integrations Experience developing AI-powered employee assistants and service desk automation solutions What's on Offer ...

Service Desk Analyst Location: County Durham Salary: Up to £30k Working Pattern: 4 Day week, 8am - 6pm Office Attendance: Hybrid working, occasional travel to other site We are recruiting for an experienced ICT Service Desk Analyst to join a growing Technology Services team. This is an exciting opportunity … support a modern IT environment, providing high-quality 1st and 2nd line technical support while contributing to digital transformation and continuous service improvement. Working as part of a collaborative IT team, you'll be responsible for supporting end users across a broad range of technologies, resolving technical issues, maintaining ...

modern hybrid environment. As the frontline face of IT, you will deliver exceptional user support, fast-paced technical troubleshooting, and high-quality omnichannel service for both office and remote workers. If you enjoy solving problems, learning new technologies, and making tech work effortlessly for people, we'd love … hear from you. Main responsibilities: Omnichannel Support & Technical Resolution : Deliver high-empathy 1st and 2nd-line technical support across phone, portal (Jira Service Management), and face-to-face interactions. Diagnose and resolve hardware, software, network, and SaaS issues across a range of environments including Google Workspace, Active Directory ...

complex, cloud‐hosted government platform supporting a critical public service. This leadership role requires strong technical delivery expertise and exceptional client relationship and commercial management skills. Key Responsibilities Engineering & Technical Delivery Leadership Lead and develop a high‐performing team of engineers, DevOps professionals, scrum masters and service delivery … innovation initiatives. Provide technical leadership and challenge to architects and engineering teams. Drive continuous improvement in platform performance, stability, reliability and maintainability. Oversee release management, service transition activities and operational readiness. Champion Agile delivery practices and foster a high‐performance engineering culture. Client & Contract Management ...

Wharf & 1 day WFH Need to have construction experience Main Responsibilities Act as the primary contact for the IT Department regarding EUC asset lifecycle management - covering provisioning, deployment, maintenance, recycling, redeployment and retirement of laptops, tablets and mobile phones. Complete the physical device lifecycle: provision new hardware, securely wipe … redeploy refurbished assets to maximise value and minimise waste. Receive, log and manage to resolution EUC-related incidents and requests within the IT Service Management platform. Maintain and update the asset management database, ensuring accurate tracking of all changes and lifecycle stages. JML Process Management: Oversee ...

Position ICT Service Delivery Manager (IT) Location Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom Working Pattern: Hybrid 3 days in the office and 2 days working remotely. Start Date ASAP Contract Duration 78 weeks (Temporary Contract) Working Hours 37 hours per week Pay Rate PAYE: £22.41 … phone number removed) Job Responsibilities Manage the day-to-day delivery of ICT services, ensuring systems remain reliable, secure and customer focused. Monitor service performance against agreed service levels (SLAs) and key performance indicators (KPIs). Oversee ICT operational teams and work closely with managers across infrastructure, development ...

Position ICT Service Delivery Manager (IT) Location Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom Working Pattern: Hybrid – 3 days in the office and 2 days working remotely. Start Date ASAP Contract Duration 78 weeks (Temporary Contract) Working Hours 37 hours per week Pay Rate PAYE: £22.41 … phone number removed) Job Responsibilities Manage the day-to-day delivery of ICT services, ensuring systems remain reliable, secure and customer focused. Monitor service performance against agreed service levels (SLAs) and key performance indicators (KPIs). Oversee ICT operational teams and work closely with managers across infrastructure, development ...

Engagement Lead - Service Delivery Location: London/Hybrid My client is looking for a highly experienced Engagement Lead to join a growing consultancy and play a pivotal role in delivering transformational outcomes for some of the UK's most recognised organisations. As Engagement Lead, you will … consultative engagements and client-focused outcomes. Expertise in one or more of the following areas: IT & Digital Operating Model Development Process Design Organisation Design Service Integration SIAM Service Management Experience leading digital change and IT transformation programmes. Strong senior stakeholder management skills, including business case development ...

aligned with business priorities while delivering measurable value at scale. Reporting to the Head of Process & Intelligent Automation, you will lead an external managed service team responsible for supporting automation platforms and solutions in production. Working closely with Architecture, Engineering, Integration and Platform teams, you will ensure operational considerations … capability that enables automation and AI technologies to operate safely, reliably and at enterprise scale. What you’ll be responsible for: Leading the operational management of Southern Water's automation and AI estate, ensuring services remain reliable, resilient and secure. Managing and overseeing an external managed service team ...

role will assess the current non-production environment estate, establish a clear view of environment status and dependencies, improve environment, release and configuration-management processes, and develop practical recommendations and a phased improvement roadmap. Key responsibilities Review existing engagement documentation, findings and work completed to date. Rapidly establish … environments. Validate the environment inventory across the in-scope platforms and applications. Identify environment ownership, purpose, availability, current usage and dependencies. Review existing release-management and deployment processes. Assess routes to live across development, system testing, UAT, pre-production and production. Facilitate workshops with platform leads, architects, DevOps teams ...

Skills & Experience Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public … sector or regulated environments Solid understanding of Agile methodologies and delivery frameworks Strong communication and stakeholder management skills Desirable Skills Experience with ServiceNow integrations and advanced platform features Broader module exposure beyond ITSM/CSM Agile certifications or formal training (e.g. Scrum) Qualifications & Certifications Relevant ServiceNow certifications such ...

Skills & Experience Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public … sector or regulated environments Solid understanding of Agile methodologies and delivery frameworks Strong communication and stakeholder management skills Desirable Skills Experience with ServiceNow integrations and advanced platform features Broader module exposure beyond ITSM/CSM Agile certifications or formal training (e.g. Scrum) Qualifications & Certifications Relevant ServiceNow certifications such ...

Business Account Executive – MSPS, Outsourced Service, Integration Services, Service Based SaaS. Location: Watford (Hybrid) Salary: £60,000–£80,000 base + Double OTE in Year 1 Role Overview We are looking for an ambitious and consultative Account Executive’s to drive new business growth by acquiring Managed Service Providers (MSPs) and enterprise customers. This is an opportunity to sell a high-value managed integration service that helps organisations simplify complex integrations and accelerate digital transformation. This role goes beyond traditional software sales. You'll build trusted relationships, identify business challenges, and position managed integration services ...

enterprise platforms, customer-facing technologies, and supporting infrastructure are effectively monitored, maintained, and supported. The focus is on proactively identifying issues, improving reliability, minimising service disruption, and maximising platform availability. The Operations Engineer will work collaboratively with Engineering, Platform, Integration, Product, Cybersecurity, and Enterprise IT teams to support operational … excellence through incident management, governance activities, release coordination, platform optimisation, and service continuity. Key Responsibilities Provide operational support for enterprise platforms, applications, integrations, and associated technologies. Monitor system health, availability, and performance using monitoring, alerting, and observability tools. Analyse, troubleshoot, and resolve incidents affecting services and platforms. Perform ...

secure services for critical clinical systems. It is essential you hold a CCNA, CCNP or equivalent networking qualification. A Foundation Certificate in ITIL Service Management preferred; equivalent industry experience will also be considered. Based primarily at Bath Road, Reading, this is a fully site-based role requiring regular … analysis and implementing permanent solutions Leadfirewallconfiguration, securityimprovementsand network resilience initiatives Design, review and document high- and low-level network designs to support projects and service development Ensure all network changes follow ITIL processes including incident, problem and change management Support disaster recovery planning,testingand business continuity arrangements Collaborate ...

change, and ensuring the effective operation of Workday and related HR applications. You'll combine strong Workday technical expertise with experience in solution delivery, service management, and system support. Key responsibilities include managing incidents and service requests within agreed SLAs, maintaining system performance, security, and governance … platform, including HCM, Benefits, Advanced Compensation, Peakon, Learning, and VNDLY, alongside PageUp for recruitment. You'll oversee delivery, incident, and day-to-day service management, ensuring HR systems remain secure, reliable, and aligned with business objectives. Key skills and responsibilities Act as the Workday technical expert, providing guidance ...

manage and mentor a team of architects, developers and administrators, influence technical strategy, engage with senior stakeholders, and drive best practice across IT Service Management and Operations. This is a highly visible leadership role offering the opportunity to make a genuine impact while working with modern cloud … performing ServiceNow team Career progression with funded ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) training 23 days annual leave, increasing with service, plus the option to purchase additional leave Matched pension scheme Cycle to Work scheme Enhanced family leave package Paid volunteering day each year Inclusive ...

manage and mentor a team of architects, developers and administrators, influence technical strategy, engage with senior stakeholders, and drive best practice across IT Service Management and Operations. This is a highly visible leadership role offering the opportunity to make a genuine impact while working with modern cloud … performing ServiceNow team Career progression with funded ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) training 23 days annual leave, increasing with service, plus the option to purchase additional leave Matched pension scheme Cycle to Work scheme Enhanced family leave package Paid volunteering day each year Inclusive ...