Period
to 23 September 2019

The median annual salary for a Desktop Support was £25,500 in advertised job vacancies in Birmingham during the 6 months to 23 September 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
West Midlands > Birmingham
6 months to
23 Sep 2019
Same period 2018 Same period 2017
Rank 134 182 188
Rank change year-on-year +48 +6 +25
Permanent jobs requiring a Desktop Support 17 10 13
As % of all permanent IT jobs advertised in Birmingham 0.63% 0.27% 0.34%
As % of the Job Titles category 0.65% 0.28% 0.35%
Number of salaries quoted 13 10 9
Birmingham median annual salary £25,500 £31,000 £26,000
Median salary % change year-on-year -17.74% +19.23% -1.89%
10th Percentile £20,650 £23,500 £20,300
90th Percentile £33,750 £40,375 £32,550
West Midlands median annual salary £24,500 £31,000 £28,250
% change year-on-year -20.97% +9.73% +13.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Birmingham
Permanent vacancies in Birmingham with a recognized job title 2,602 3,603 3,689
% of permanent IT jobs with a recognized job title 97.05% 97.01% 96.27%
Number of salaries quoted 2,235 2,616 3,029
Birmingham median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +5.88%
10th Percentile £26,750 £25,000 £26,750
90th Percentile £72,500 £71,250 £65,000
West Midlands median annual salary £45,000 £42,500 £40,000
% change year-on-year +5.88% +6.25% -

Desktop Support
Job Vacancy Trend in Birmingham

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Desktop Support in Birmingham

Desktop Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in Birmingham.

Salary trend for Desktop Support in Birmingham

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in Birmingham

For the 6 months to 23 September 2019, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring Desktop Support in the job title.

1 16 (94.12%) Windows
2 13 (76.47%) Office 365
3 9 (52.94%) Microsoft Office
3 9 (52.94%) ITIL
3 9 (52.94%) Active Directory
3 9 (52.94%) SCCM
4 8 (47.06%) Network Security
4 8 (47.06%) LAN
4 8 (47.06%) WAN
4 8 (47.06%) Windows 7
4 8 (47.06%) Skype for Business
4 8 (47.06%) Skype
5 7 (41.18%) Smartphone
6 6 (35.29%) Microsoft
6 6 (35.29%) Citrix
7 5 (29.41%) TCP/IP
7 5 (29.41%) Finance
8 4 (23.53%) IP Telephony
8 4 (23.53%) Problem Management
8 4 (23.53%) Video Conferencing
8 4 (23.53%) MCP
8 4 (23.53%) MCSE
8 4 (23.53%) Microsoft Certification
8 4 (23.53%) CommVault
8 4 (23.53%) Blackberry
8 4 (23.53%) Break/Fix
8 4 (23.53%) MCDST
8 4 (23.53%) Windows 10
9 3 (17.65%) Windows Server
9 3 (17.65%) Microsoft Data Protection Manager

Desktop Support Skill Set
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (47.06%) Skype for Business
2 2 (11.76%) SharePoint
3 1 (5.88%) MS Exchange
Applications
1 9 (52.94%) Microsoft Office
2 2 (11.76%) Microsoft Excel
Cloud Services
1 13 (76.47%) Office 365
Communications & Networking
1 8 (47.06%) LAN
1 8 (47.06%) Network Security
1 8 (47.06%) Skype
1 8 (47.06%) WAN
2 5 (29.41%) TCP/IP
3 4 (23.53%) IP Telephony
4 3 (17.65%) DHCP
5 2 (11.76%) Ethernet
6 1 (5.88%) DNS
6 1 (5.88%) Wi-Fi
6 1 (5.88%) Wireless
General
1 5 (29.41%) Finance
2 1 (5.88%) Public Sector
Libraries, Frameworks & Software Standards
1 2 (11.76%) Oracle Fusion
Miscellaneous
1 7 (41.18%) Smartphone
2 4 (23.53%) Blackberry
2 4 (23.53%) Video Conferencing
3 3 (17.65%) Analytical Skills
3 3 (17.65%) EPoS
4 2 (11.76%) Chip and PIN
4 2 (11.76%) Client/Server
5 1 (5.88%) iPad
5 1 (5.88%) iPhone
5 1 (5.88%) Self-Motivation
Operating Systems
1 16 (94.12%) Windows
2 8 (47.06%) Windows 7
3 4 (23.53%) Windows 10
4 3 (17.65%) Windows Server
4 3 (17.65%) Windows Server 2008
4 3 (17.65%) Windows Server 2012
4 3 (17.65%) Windows Vista
5 2 (11.76%) Linux
6 1 (5.88%) Android
6 1 (5.88%) Apple iOS
6 1 (5.88%) Windows 8
6 1 (5.88%) Windows Phone
6 1 (5.88%) Windows Phone 7
Processes & Methodologies
1 9 (52.94%) ITIL
2 4 (23.53%) Break/Fix
2 4 (23.53%) Problem Management
3 3 (17.65%) Customer Requirements
3 3 (17.65%) Software Deployment
4 2 (11.76%) Infrastructure Engineering
4 2 (11.76%) Problem-Solving
4 2 (11.76%) Service Delivery
5 1 (5.88%) Continuous Improvement
5 1 (5.88%) Fault Management
5 1 (5.88%) Mentoring
5 1 (5.88%) Mobile Device Management
5 1 (5.88%) Time Management
5 1 (5.88%) Workflow
Qualifications
1 4 (23.53%) MCDST
1 4 (23.53%) MCP
1 4 (23.53%) MCSE
1 4 (23.53%) Microsoft Certification
Quality Assurance & Compliance
1 2 (11.76%) PCI DSS
2 1 (5.88%) SLA
System Software
1 9 (52.94%) Active Directory
2 2 (11.76%) Hyper-V
3 1 (5.88%) BitLocker
Systems Management
1 9 (52.94%) SCCM
2 3 (17.65%) AirWatch
2 3 (17.65%) Microsoft Data Protection Manager
Vendors
1 6 (35.29%) Citrix
1 6 (35.29%) Microsoft
2 4 (23.53%) CommVault
3 2 (11.76%) CODA
3 2 (11.76%) Oracle
3 2 (11.76%) Tableau
3 2 (11.76%) VMware
4 1 (5.88%) MobileIron
4 1 (5.88%) Sophos
4 1 (5.88%) Symantec