Period
to 17 November 2017

The median annual salary for a Desktop Support was £26,000 in advertised job vacancies in the West Midlands during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
England > West Midlands
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 248 294 263
Rank change year-on-year +46 -31 -32
Permanent jobs requiring a Desktop Support 77 46 68
As % of all permanent IT jobs advertised in the West Midlands 0.76% 0.40% 0.62%
As % of the Job Titles category 0.79% 0.41% 0.64%
Number of salaries quoted 65 49 67
West Midlands median annual salary £26,000 £27,500 £27,500
Median salary % change year-on-year -5.45% - +5.26%
10th Percentile £20,500 £20,700 £21,900
90th Percentile £39,200 £49,500 £42,500
England median annual salary £30,000 £29,000 £29,500
% change year-on-year +3.45% -1.69% -1.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9806 11125 10631
% of permanent IT jobs with a recognized job title 96.38% 96.20% 96.56%
Number of salaries quoted 8079 8819 8837
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,500 £24,000
90th Percentile £63,750 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Desktop Support
Job Vacancy Trend in the West Midlands

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Desktop Support in the West Midlands

Desktop Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in the West Midlands.

Salary trend for Desktop Support in the West Midlands

Desktop Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Desktop Support in the West Midlands over the 6 months to 17 November 2017.

Salary histogram for Desktop Support in the West Midlands

Desktop Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the West Midlands region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +44 26 £24,250 -13.39% 1
Worcestershire +7 13 £33,000 +57.14%
Coventry +24 11 £29,000 +28.89%
Solihull +10 11 £25,500 -31.08%
Staffordshire +12 8 £22,750 +3.41%
Warwickshire +1 4 £25,000 -5.66%
Walsall +6 1 £25,000 +16.28%
West Bromwich +3 1 £50,000 -
Wolverhampton +1 1 £28,500 -5.00% 1
Wednesbury - 1 £25,000 -
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 17 November 2017, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Desktop Support in the job title.

1 58 (75.32%) Windows
2 49 (63.64%) Microsoft
3 34 (44.16%) ITIL
4 33 (42.86%) Microsoft Office
5 28 (36.36%) Office 365
5 28 (36.36%) Windows 10
6 26 (33.77%) Active Directory
6 26 (33.77%) Citrix
7 25 (32.47%) Windows Server
7 25 (32.47%) Windows 7
8 17 (22.08%) SCCM
9 15 (19.48%) VMware
10 14 (18.18%) Windows Server 2008
11 13 (16.88%) ITIL V3
11 13 (16.88%) Microsoft Certification
12 12 (15.58%) VMware Infrastructure
13 11 (14.29%) Windows Server 2012
13 11 (14.29%) Dell
13 11 (14.29%) MS Exchange
14 10 (12.99%) MCSE
14 10 (12.99%) C#
14 10 (12.99%) NetApp
14 10 (12.99%) Firewall
14 10 (12.99%) Hyper-V
15 9 (11.69%) WPF
15 9 (11.69%) Problem Management
15 9 (11.69%) EqualLogic
15 9 (11.69%) Enterprise Storage
15 9 (11.69%) Microsoft Azure
15 9 (11.69%) Management Information System

Desktop Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (14.29%) MS Exchange
2 8 (10.39%) SharePoint
3 3 (3.90%) IBM Notes
4 1 (1.30%) Exchange Server 2010
4 1 (1.30%) Skype for Business
Applications
1 33 (42.86%) Microsoft Office
2 5 (6.49%) Microsoft Excel
3 2 (2.60%) Microsoft PowerPoint
Business Applications
1 1 (1.30%) SAP Retail
Cloud Services
1 28 (36.36%) Office 365
2 9 (11.69%) Microsoft Azure
3 1 (1.30%) OneDrive
Communications & Networking
1 10 (12.99%) Firewall
2 7 (9.09%) LAN
2 7 (9.09%) WAN
3 6 (7.79%) TCP/IP
4 4 (5.19%) VPN
5 3 (3.90%) Cisco ASA
5 3 (3.90%) DHCP
5 3 (3.90%) DNS
5 3 (3.90%) MPLS
5 3 (3.90%) Network Security
6 1 (1.30%) Ethernet
6 1 (1.30%) Skype
6 1 (1.30%) VoIP
Database & Business Intelligence
1 4 (5.19%) SQL Server
2 2 (2.60%) SQL Server Reporting Services
Development Applications
1 6 (7.79%) InstallShield
1 6 (7.79%) MSI
2 1 (1.30%) Team Foundation Server
General
1 4 (5.19%) Finance
2 3 (3.90%) Manufacturing
3 2 (2.60%) Automotive
4 1 (1.30%) Retail
Libraries, Frameworks & Software Standards
1 9 (11.69%) WPF
2 8 (10.39%) .NET
3 3 (3.90%) WinForms
4 2 (2.60%) ASP.NET
4 2 (2.60%) ASP.NET MVC
4 2 (2.60%) CSS
4 2 (2.60%) HTML
Miscellaneous
1 9 (11.69%) Enterprise Storage
1 9 (11.69%) Management Information System
2 4 (5.19%) Computer Science
3 3 (3.90%) Smartphone
3 3 (3.90%) Video Conferencing
4 2 (2.60%) Analytical Skills
4 2 (2.60%) Blackberry
4 2 (2.60%) Data Centre
4 2 (2.60%) Driving Licence
4 2 (2.60%) Handset
4 2 (2.60%) Life Science
5 1 (1.30%) Client/Server
5 1 (1.30%) User Experience
Operating Systems
1 58 (75.32%) Windows
2 28 (36.36%) Windows 10
3 25 (32.47%) Windows 7
3 25 (32.47%) Windows Server
4 14 (18.18%) Windows Server 2008
5 11 (14.29%) Windows Server 2012
6 6 (7.79%) Windows 8
7 4 (5.19%) Windows XP
8 2 (2.60%) Android
8 2 (2.60%) Windows Server 2003
9 1 (1.30%) Linux
9 1 (1.30%) Windows Mobile
Processes & Methodologies
1 34 (44.16%) ITIL
2 13 (16.88%) ITIL V3
3 9 (11.69%) Application Packaging
3 9 (11.69%) Problem Management
4 8 (10.39%) Agile Software Development
5 7 (9.09%) TDD
6 5 (6.49%) Configuration Management
6 5 (6.49%) Process Improvement
7 4 (5.19%) Line Management
7 4 (5.19%) Personalization
7 4 (5.19%) Physics
7 4 (5.19%) Scrum
7 4 (5.19%) Security Patching
8 3 (3.90%) QMS
8 3 (3.90%) Quality Management
8 3 (3.90%) SDLC
8 3 (3.90%) Software Engineering
9 2 (2.60%) Data Protection
9 2 (2.60%) Mathematics
9 2 (2.60%) Mentoring
Programming Languages
1 10 (12.99%) C#
2 6 (7.79%) PowerShell
2 6 (7.79%) SQL
2 6 (7.79%) VBScript
3 4 (5.19%) C
4 2 (2.60%) JavaScript
4 2 (2.60%) T-SQL
4 2 (2.60%) VB
5 1 (1.30%) ANSI C
5 1 (1.30%) Embedded C
5 1 (1.30%) Java
5 1 (1.30%) VB.NET
Qualifications
1 13 (16.88%) Microsoft Certification
2 10 (12.99%) MCSE
3 9 (11.69%) Degree
4 7 (9.09%) SC Cleared
4 7 (9.09%) Security Cleared
5 6 (7.79%) MCP
6 4 (5.19%) Computer Science Degree
7 3 (3.90%) MCDST
7 3 (3.90%) MCSA
8 2 (2.60%) MCITP
9 1 (1.30%) MCTS
9 1 (1.30%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (7.79%) SLA
2 4 (5.19%) ISO 9000
3 1 (1.30%) ISO 22301
3 1 (1.30%) ISO/IEC 27001
3 1 (1.30%) PCI DSS
System Software
1 26 (33.77%) Active Directory
2 12 (15.58%) VMware Infrastructure
3 10 (12.99%) Hyper-V
4 6 (7.79%) Microsoft App-V
5 1 (1.30%) Virtual Desktop
5 1 (1.30%) VMware ESXi
5 1 (1.30%) XenApp
Systems Management
1 17 (22.08%) SCCM
2 6 (7.79%) NetBackup
3 2 (2.60%) Backup Exec
4 1 (1.30%) WSUS
Vendors
1 49 (63.64%) Microsoft
2 26 (33.77%) Citrix
3 15 (19.48%) VMware
4 11 (14.29%) Dell
5 10 (12.99%) NetApp
6 9 (11.69%) EqualLogic
7 6 (7.79%) AppSense
8 5 (6.49%) Adobe
8 5 (6.49%) Cisco
9 3 (3.90%) Lotus
10 2 (2.60%) CommVault
10 2 (2.60%) ServiceNow
11 1 (1.30%) Apple
11 1 (1.30%) Capita
11 1 (1.30%) IBM
11 1 (1.30%) Nimble Storage
11 1 (1.30%) SAP