Period
to 17 January 2019

The median annual salary for a Desktop Support was £31,000 in advertised job vacancies in the West Midlands during the 6 months to 17 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
England > West Midlands
6 months to
17 Jan 2019
Same period 2018 Same period 2017
Rank 227 271 287
Rank change year-on-year +44 +16 -9
Permanent jobs requiring a Desktop Support 45 48 41
As % of all permanent IT jobs advertised in the West Midlands 0.58% 0.49% 0.39%
As % of the Job Titles category 0.61% 0.51% 0.40%
Number of salaries quoted 44 41 42
West Midlands median annual salary £31,000 £24,250 £26,750
Median salary % change year-on-year +27.84% -9.35% +7.00%
10th Percentile £18,475 £19,125 £19,325
90th Percentile £38,600 £32,250 £28,675
England median annual salary £31,000 £29,000 £27,000
% change year-on-year +6.90% +7.41% -3.57%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 7,422 9,426 10,219
% of permanent IT jobs with a recognized job title 95.66% 96.74% 96.84%
Number of salaries quoted 5,660 7,544 8,123
West Midlands median annual salary £44,000 £40,000 £40,000
Median salary % change year-on-year +10.00% - -
10th Percentile £25,000 £23,750 £23,750
90th Percentile £70,000 £65,000 £62,500
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

Desktop Support
Job Vacancy Trend in the West Midlands

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Desktop Support in the West Midlands

Desktop Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in the West Midlands.

Salary trend for Desktop Support in the West Midlands

Desktop Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Desktop Support in the West Midlands over the 6 months to 17 January 2019.

Salary histogram for Desktop Support in the West Midlands

Desktop Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the West Midlands region over the 6 months to 17 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +49 28 £31,000 +61.04%
Solihull +10 8 £20,000 -4.76%
Birmingham -3 5 £20,000 -17.53% 1
Warwickshire +25 2 £21,750 -34.09%
Worcestershire -10 2 £70,000 +141.38% 2
Staffordshire +17 1 £42,500 +88.89%
Dudley - 1 £21,500 -
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 17 January 2019, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Desktop Support in the job title.

1 40 (88.89%) Windows
2 25 (55.56%) Microsoft Office
3 24 (53.33%) Windows 10
4 22 (48.89%) Windows 7
5 17 (37.78%) Microsoft
5 17 (37.78%) Adobe
5 17 (37.78%) Citrix
5 17 (37.78%) VPN
6 13 (28.89%) Active Directory
7 9 (20.00%) ITIL
8 8 (17.78%) SharePoint
8 8 (17.78%) SLA
8 8 (17.78%) Office 365
9 7 (15.56%) ITIL V3
9 7 (15.56%) NetBackup
10 6 (13.33%) Self-Motivation
11 5 (11.11%) Collaborative Working
11 5 (11.11%) Windows 8
11 5 (11.11%) Analytics
11 5 (11.11%) ServiceNow
11 5 (11.11%) SCCM
12 4 (8.89%) Coaching
12 4 (8.89%) Analytical Skills
13 3 (6.67%) Firmware
13 3 (6.67%) Internet
13 3 (6.67%) DNS
13 3 (6.67%) DHCP
13 3 (6.67%) TCP/IP
13 3 (6.67%) Windows XP
13 3 (6.67%) Finance

Desktop Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (17.78%) SharePoint
2 2 (4.44%) Exchange Server 2007
2 2 (4.44%) Exchange Server 2010
2 2 (4.44%) MS Exchange
Applications
1 25 (55.56%) Microsoft Office
2 2 (4.44%) Microsoft Excel
2 2 (4.44%) Microsoft PowerPoint
2 2 (4.44%) MS Visio
Cloud Services
1 8 (17.78%) Office 365
Communications & Networking
1 17 (37.78%) VPN
2 3 (6.67%) DHCP
2 3 (6.67%) DNS
2 3 (6.67%) Internet
2 3 (6.67%) TCP/IP
3 1 (2.22%) Wi-Fi
General
1 3 (6.67%) Finance
2 2 (4.44%) Advertising
2 2 (4.44%) Banking
2 2 (4.44%) Manufacturing
3 1 (2.22%) French Language
3 1 (2.22%) German Language
3 1 (2.22%) Mandarin Language
3 1 (2.22%) Retail
Miscellaneous
1 6 (13.33%) Self-Motivation
2 4 (8.89%) Analytical Skills
3 2 (4.44%) Driving Licence
3 2 (4.44%) iPad
4 1 (2.22%) Data Centre
4 1 (2.22%) Management Information System
Operating Systems
1 40 (88.89%) Windows
2 24 (53.33%) Windows 10
3 22 (48.89%) Windows 7
4 5 (11.11%) Windows 8
5 3 (6.67%) Windows XP
6 2 (4.44%) Windows Server 2003
6 2 (4.44%) Windows Server 2008
6 2 (4.44%) Windows Server 2012
7 1 (2.22%) Windows 2000
Processes & Methodologies
1 9 (20.00%) ITIL
2 7 (15.56%) ITIL V3
3 5 (11.11%) Analytics
3 5 (11.11%) Collaborative Working
4 4 (8.89%) Coaching
5 3 (6.67%) Problem-Solving
6 2 (4.44%) Continuous Improvement
6 2 (4.44%) Incident Management
6 2 (4.44%) Infrastructure Engineering
6 2 (4.44%) Mentoring
6 2 (4.44%) People Management
6 2 (4.44%) Process Improvement
7 1 (2.22%) Break/Fix
7 1 (2.22%) Contingency Planning
7 1 (2.22%) Data Centre Operations
7 1 (2.22%) Mathematics
7 1 (2.22%) Patch Management
7 1 (2.22%) Software Deployment
7 1 (2.22%) Software Distribution
7 1 (2.22%) Statistics
Qualifications
1 1 (2.22%) MCSE
1 1 (2.22%) Microsoft Certification
Quality Assurance & Compliance
1 8 (17.78%) SLA
System Software
1 13 (28.89%) Active Directory
2 3 (6.67%) Firmware
Systems Management
1 7 (15.56%) NetBackup
2 5 (11.11%) SCCM
3 1 (2.22%) AirWatch
Vendors
1 17 (37.78%) Adobe
1 17 (37.78%) Citrix
1 17 (37.78%) Microsoft
2 5 (11.11%) ServiceNow
3 2 (4.44%) Veeam
3 2 (4.44%) VMware
4 1 (2.22%) Cisco
4 1 (2.22%) Google
4 1 (2.22%) Sun