Period
to 18 November 2018

The median annual salary for a Desktop Support was £31,000 in advertised job vacancies in the West Midlands during the 6 months to 18 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
England > West Midlands
6 months to
18 Nov 2018
Same period 2017 Same period 2016
Rank 213 249 300
Rank change year-on-year +36 +51 -40
Permanent jobs requiring a Desktop Support 76 77 46
As % of all permanent IT jobs advertised in the West Midlands 0.91% 0.76% 0.40%
As % of the Job Titles category 0.94% 0.79% 0.41%
Number of salaries quoted 75 65 49
West Midlands median annual salary £31,000 £26,000 £27,500
Median salary % change year-on-year +19.23% -5.45% -
10th Percentile £20,800 £20,500 £20,700
90th Percentile £41,500 £39,200 £49,500
England median annual salary £32,500 £30,000 £29,000
% change year-on-year +8.33% +3.45% -1.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 8,060 9,725 11,100
% of permanent IT jobs with a recognized job title 96.20% 96.43% 96.20%
Number of salaries quoted 6,236 8,008 8,805
West Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £24,500 £23,750 £23,500
90th Percentile £67,500 £63,750 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +3.26%

Desktop Support
Job Vacancy Trend in the West Midlands

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Desktop Support in the West Midlands

Desktop Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in the West Midlands.

Salary trend for Desktop Support in the West Midlands

Desktop Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Desktop Support in the West Midlands over the 6 months to 18 November 2018.

Salary histogram for Desktop Support in the West Midlands

Desktop Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the West Midlands region over the 6 months to 18 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +34 30 £31,000 +6.90%
Solihull +3 13 £21,500 -15.69%
Birmingham -2 12 £35,125 +44.85% 1
Worcestershire -1 10 £32,500 -1.52% 5
Dudley - 7 £23,000 -
Staffordshire +15 3 £40,000 +75.82%
Warwickshire +38 2 £21,750 -13.00% 1
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 18 November 2018, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Desktop Support in the job title.

1 56 (73.68%) Windows
2 33 (43.42%) Microsoft
3 25 (32.89%) ITIL
4 22 (28.95%) Microsoft Office
5 21 (27.63%) Active Directory
6 20 (26.32%) Windows 7
6 20 (26.32%) Windows 10
7 18 (23.68%) SLA
8 17 (22.37%) SharePoint
9 16 (21.05%) NetBackup
9 16 (21.05%) ITIL V3
10 14 (18.42%) Analytics
10 14 (18.42%) ServiceNow
10 14 (18.42%) Collaborative Working
11 13 (17.11%) Adobe
12 12 (15.79%) VPN
12 12 (15.79%) Citrix
13 11 (14.47%) Office 365
14 10 (13.16%) C#
14 10 (13.16%) WPF
15 9 (11.84%) SQL Server
15 9 (11.84%) Windows Server
16 8 (10.53%) Internet
17 7 (9.21%) Software Engineering
17 7 (9.21%) .NET
17 7 (9.21%) Software Deployment
17 7 (9.21%) Infrastructure Engineering
18 6 (7.89%) Self-Motivation
18 6 (7.89%) Windows Server 2012
18 6 (7.89%) Cisco

Desktop Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (22.37%) SharePoint
2 3 (3.95%) MS Exchange
3 2 (2.63%) Exchange Server 2007
3 2 (2.63%) Exchange Server 2010
Applications
1 22 (28.95%) Microsoft Office
2 2 (2.63%) Microsoft Excel
2 2 (2.63%) Microsoft PowerPoint
2 2 (2.63%) MS Visio
Cloud Services
1 11 (14.47%) Office 365
Communications & Networking
1 12 (15.79%) VPN
2 8 (10.53%) Internet
3 5 (6.58%) TCP/IP
4 3 (3.95%) DHCP
4 3 (3.95%) DNS
5 1 (1.32%) ATM
5 1 (1.32%) LAN
5 1 (1.32%) WAN
5 1 (1.32%) Wi-Fi
Database & Business Intelligence
1 9 (11.84%) SQL Server
Development Applications
1 1 (1.32%) Visual Studio
General
1 6 (7.89%) Telecoms
2 5 (6.58%) Manufacturing
3 3 (3.95%) Finance
4 2 (2.63%) Advertising
4 2 (2.63%) Banking
5 1 (1.32%) French Language
5 1 (1.32%) German Language
5 1 (1.32%) Law
5 1 (1.32%) Legal
5 1 (1.32%) Mandarin Language
5 1 (1.32%) Retail
Libraries, Frameworks & Software Standards
1 10 (13.16%) WPF
2 7 (9.21%) .NET
3 4 (5.26%) .NET Framework
4 1 (1.32%) .NET Core
4 1 (1.32%) AngularJS
4 1 (1.32%) ASP.NET
4 1 (1.32%) HTML
4 1 (1.32%) HTML5
4 1 (1.32%) React
4 1 (1.32%) WCF
4 1 (1.32%) WinForms
4 1 (1.32%) XML
Miscellaneous
1 6 (7.89%) Self-Motivation
2 4 (5.26%) Analytical Skills
2 4 (5.26%) Computer Science
3 2 (2.63%) Driving Licence
3 2 (2.63%) iPad
4 1 (1.32%) Data Centre
4 1 (1.32%) Management Information System
Operating Systems
1 56 (73.68%) Windows
2 20 (26.32%) Windows 10
2 20 (26.32%) Windows 7
3 9 (11.84%) Windows Server
4 6 (7.89%) Windows Server 2012
5 5 (6.58%) Windows Server 2008
6 4 (5.26%) Windows 8
7 3 (3.95%) Linux
7 3 (3.95%) Windows XP
8 2 (2.63%) Windows Server 2003
9 1 (1.32%) Windows 2000
Processes & Methodologies
1 25 (32.89%) ITIL
2 16 (21.05%) ITIL V3
3 14 (18.42%) Analytics
3 14 (18.42%) Collaborative Working
4 7 (9.21%) Infrastructure Engineering
4 7 (9.21%) Software Deployment
4 7 (9.21%) Software Engineering
5 4 (5.26%) Artificial Intelligence
5 4 (5.26%) MVVM
5 4 (5.26%) People Management
6 3 (3.95%) Agile Software Development
6 3 (3.95%) Coaching
6 3 (3.95%) Customer Requirements
6 3 (3.95%) Incident Management
6 3 (3.95%) MVC
6 3 (3.95%) Problem-Solving
6 3 (3.95%) SDLC
6 3 (3.95%) TDD
7 2 (2.63%) Statistics
7 2 (2.63%) Web Development
Programming Languages
1 10 (13.16%) C#
2 4 (5.26%) SQL
3 1 (1.32%) C
3 1 (1.32%) C++
3 1 (1.32%) VB
3 1 (1.32%) VB6
3 1 (1.32%) VBA
Qualifications
1 5 (6.58%) Degree
2 2 (2.63%) Microsoft Certification
3 1 (1.32%) Computer Science Degree
3 1 (1.32%) MCITP
3 1 (1.32%) MCSE
Quality Assurance & Compliance
1 18 (23.68%) SLA
System Software
1 21 (27.63%) Active Directory
2 3 (3.95%) Firmware
2 3 (3.95%) VMware Infrastructure
3 1 (1.32%) Docker
3 1 (1.32%) Hyper-V
Systems Management
1 16 (21.05%) NetBackup
2 5 (6.58%) SCCM
3 1 (1.32%) AirWatch
Vendors
1 33 (43.42%) Microsoft
2 14 (18.42%) ServiceNow
3 13 (17.11%) Adobe
4 12 (15.79%) Citrix
5 6 (7.89%) Cisco
6 5 (6.58%) VMware
7 2 (2.63%) Veeam
8 1 (1.32%) Google
8 1 (1.32%) Sun