Period
to 22 October 2019

The median annual salary for a Desktop Support was £25,000 in advertised job vacancies in the West Midlands during the 6 months to 22 October 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
England > West Midlands
6 months to
22 Oct 2019
Same period 2018 Same period 2017
Rank 228 230 277
Rank change year-on-year +2 +47 +27
Permanent jobs requiring a Desktop Support 36 74 57
As % of all permanent IT jobs advertised in the West Midlands 0.50% 0.86% 0.58%
As % of the Job Titles category 0.51% 0.89% 0.60%
Number of salaries quoted 30 74 49
West Midlands median annual salary £25,000 £31,000 £25,000
Median salary % change year-on-year -19.35% +24.00% -5.66%
10th Percentile £20,500 £20,988 £19,425
90th Percentile £30,375 £36,500 £34,300
England median annual salary £30,000 £30,000 £28,000
% change year-on-year - +7.14% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 7,020 8,344 9,541
% of permanent IT jobs with a recognized job title 96.63% 96.50% 96.41%
Number of salaries quoted 5,707 6,493 7,920
West Midlands median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,250 £24,000 £24,000
90th Percentile £70,000 £67,500 £62,500
England median annual salary £52,000 £50,000 £50,000
% change year-on-year +4.00% - +5.26%

Desktop Support
Job Vacancy Trend in the West Midlands

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Desktop Support in the West Midlands

Desktop Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in the West Midlands.

Salary trend for Desktop Support in the West Midlands

Desktop Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the West Midlands region over the 6 months to 22 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +55 15 £25,500 +3.03% 1
Dudley +5 5 £23,500 +9.30%
Warwickshire -9 5 £27,500 +26.44% 1
Staffordshire +7 3 £25,000 -41.18% 2
Coventry -25 3 £26,000 -27.78% 1
Solihull -10 2 £21,000 -2.33%
West Bromwich - 2 £24,500 -
Worcestershire -16 1 £29,000 +13.73%
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 22 October 2019, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Desktop Support in the job title.

1 27 (75.00%) Windows
2 22 (61.11%) Office 365
3 18 (50.00%) Microsoft
3 18 (50.00%) Active Directory
4 14 (38.89%) ITIL
5 13 (36.11%) Microsoft Office
6 9 (25.00%) Citrix
6 9 (25.00%) Software Deployment
7 8 (22.22%) Windows 7
7 8 (22.22%) LAN
7 8 (22.22%) WAN
8 7 (19.44%) Skype for Business
8 7 (19.44%) Skype
8 7 (19.44%) Windows 10
8 7 (19.44%) SCCM
8 7 (19.44%) Network Security
9 6 (16.67%) Smartphone
9 6 (16.67%) Break/Fix
10 5 (13.89%) Finance
10 5 (13.89%) Retail
10 5 (13.89%) Windows Server 2012
10 5 (13.89%) TCP/IP
10 5 (13.89%) SLA
10 5 (13.89%) MS Exchange
11 4 (11.11%) Linux
11 4 (11.11%) DNS
11 4 (11.11%) DHCP
11 4 (11.11%) CommVault
11 4 (11.11%) Service Delivery
11 4 (11.11%) Firewall

Desktop Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (19.44%) Skype for Business
2 5 (13.89%) MS Exchange
3 3 (8.33%) SharePoint
4 2 (5.56%) Exchange Server 2013
Applications
1 13 (36.11%) Microsoft Office
2 2 (5.56%) Microsoft Excel
2 2 (5.56%) MS Visio
Business Applications
1 1 (2.78%) Remedy ITSM
Cloud Services
1 22 (61.11%) Office 365
2 1 (2.78%) OneDrive
2 1 (2.78%) Sumo Logic
Communications & Networking
1 8 (22.22%) LAN
1 8 (22.22%) WAN
2 7 (19.44%) Network Security
2 7 (19.44%) Skype
3 5 (13.89%) TCP/IP
4 4 (11.11%) DHCP
4 4 (11.11%) DNS
4 4 (11.11%) Firewall
4 4 (11.11%) IP Telephony
5 2 (5.56%) Cisco ASA
5 2 (5.56%) Ethernet
5 2 (5.56%) HTTP
5 2 (5.56%) NetScaler
5 2 (5.56%) Remote Desktop
6 1 (2.78%) Internet
6 1 (2.78%) Intranet
6 1 (2.78%) Wi-Fi
6 1 (2.78%) Wireless
Database & Business Intelligence
1 2 (5.56%) SQL Server
General
1 5 (13.89%) Finance
1 5 (13.89%) Retail
2 1 (2.78%) Back Office
2 1 (2.78%) Banking
2 1 (2.78%) Local Government
2 1 (2.78%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (5.56%) Oracle Fusion
Miscellaneous
1 6 (16.67%) Smartphone
2 4 (11.11%) Video Conferencing
3 3 (8.33%) Analytical Skills
3 3 (8.33%) Blackberry
3 3 (8.33%) Handset
4 2 (5.56%) Chip and PIN
4 2 (5.56%) Client/Server
4 2 (5.56%) EPoS
5 1 (2.78%) Self-Motivation
5 1 (2.78%) User Experience
Operating Systems
1 27 (75.00%) Windows
2 8 (22.22%) Windows 7
3 7 (19.44%) Windows 10
4 5 (13.89%) Windows Server 2012
5 4 (11.11%) Linux
5 4 (11.11%) Windows Server
5 4 (11.11%) Windows Server 2008
5 4 (11.11%) Windows Vista
6 1 (2.78%) Apple iOS
6 1 (2.78%) Windows 8
Processes & Methodologies
1 14 (38.89%) ITIL
2 9 (25.00%) Software Deployment
3 6 (16.67%) Break/Fix
4 4 (11.11%) Infrastructure Engineering
4 4 (11.11%) Problem Management
4 4 (11.11%) Service Delivery
5 2 (5.56%) Continuous Improvement
5 2 (5.56%) Customer Requirements
5 2 (5.56%) Load Balancing
5 2 (5.56%) Problem-Solving
5 2 (5.56%) Service Management
6 1 (2.78%) Analytics
6 1 (2.78%) ERP
6 1 (2.78%) Incident Management
6 1 (2.78%) ITSM
6 1 (2.78%) Mathematics
6 1 (2.78%) Mentoring
6 1 (2.78%) Mobile Device Management
6 1 (2.78%) SIEM
6 1 (2.78%) Time Management
Programming Languages
1 1 (2.78%) C
1 1 (2.78%) SQL
Qualifications
1 3 (8.33%) MCDST
1 3 (8.33%) MCP
1 3 (8.33%) MCSE
1 3 (8.33%) Microsoft Certification
Quality Assurance & Compliance
1 5 (13.89%) SLA
2 2 (5.56%) PCI DSS
System Software
1 18 (50.00%) Active Directory
2 2 (5.56%) Hyper-V
Systems Management
1 7 (19.44%) SCCM
2 3 (8.33%) AirWatch
2 3 (8.33%) Microsoft Data Protection Manager
3 1 (2.78%) Jamf Pro
3 1 (2.78%) Microsoft Intune
Vendors
1 18 (50.00%) Microsoft
2 9 (25.00%) Citrix
3 4 (11.11%) CommVault
4 3 (8.33%) Tableau
5 2 (5.56%) Apple
5 2 (5.56%) Cisco
5 2 (5.56%) CODA
5 2 (5.56%) Oracle
5 2 (5.56%) VMware
6 1 (2.78%) Remedy
6 1 (2.78%) SAP
6 1 (2.78%) Splunk