The median annual salary for a Service Analyst was £22,750 in advertised job vacancies in the West Midlands during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England / West Midlands
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 198 143 180
Rank change year-on-year -55 +37  
Permanent jobs requiring a Service Analyst 31 101 51
As % of all permanent IT jobs advertised in the West Midlands 0.60% 1.62% 0.89%
As % of the Job Titles category 0.62% 1.68% 0.92%
Number of salaries quoted 28 80 43
Median salary £22,750 £25,000 £21,000
Median salary % change year-on-year -9.00% +19.04%  
90% offered a salary of more than £17,425 £17,500 £17,900
10% offered a salary of more than £45,000 £45,500 £26,500
UK excluding London median salary £23,500 £24,500 £24,500
% change year-on-year -4.08% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 5013 5995 5541
As % of all permanent IT job vacancies advertised in the West Midlands 96.91% 96.34% 96.84%
Number of salaries quoted 4244 4715 4618
Median salary £40,000 £38,500 £40,000
Median salary % change year-on-year +3.89% -3.75%  
90% offered a salary of more than £25,000 £24,500 £24,000
10% offered a salary of more than £55,000 £60,000 £60,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Analyst
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured Service Analyst in the job title.

Job vacancy trend for Service Analyst in the West Midlands

Service Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the West Midlands.

Salary trend for Service Analyst in the West Midlands

Service Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Analyst in the West Midlands over the 3 months to 23 June 2017.

Salary histogram for Service Analyst in the West Midlands

Service Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the West Midlands region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -1 17 £27,459 +5.60% 2
Staffordshire +17 4 £22,500 +21.62%
Solihull -16 4 £20,000 -8.04% 1
Coventry -17 3 £19,500 -38.82% 2
Wolverhampton +9 1 £35,000 +32.07%
Smethwick - 1 £17,000 -
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 23 June 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Service Analyst in the job title.

1 28 (32.18%) Microsoft
2 25 (28.74%) Windows
3 24 (27.59%) ITIL
4 20 (22.99%) Active Directory
5 18 (20.69%) Finance
6 17 (19.54%) SLA
7 13 (14.94%) Service Delivery
7 13 (14.94%) Degree
7 13 (14.94%) Windows 7
8 12 (13.79%) French Language
8 12 (13.79%) German Language
9 11 (12.64%) Spanish Language
9 11 (12.64%) Microsoft Office
10 10 (11.49%) Citrix
10 10 (11.49%) Analytical Skills
11 9 (10.34%) Problem Management
11 9 (10.34%) Service Management
12 8 (9.20%) VPN
12 8 (9.20%) SQL
13 7 (8.05%) Cisco
13 7 (8.05%) Incident Management
14 6 (6.90%) LANDesk
14 6 (6.90%) Blackberry
15 5 (5.75%) WAN
15 5 (5.75%) ERP
15 5 (5.75%) LAN
15 5 (5.75%) Retail
15 5 (5.75%) Data Protection
15 5 (5.75%) Windows 8
16 4 (4.60%) Service Delivery Management

Service Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.60%) JBoss
1 4 (4.60%) MS Exchange
1 4 (4.60%) Tomcat
1 4 (4.60%) WebLogic
2 2 (2.30%) Apache
2 2 (2.30%) Cloud Foundry
2 2 (2.30%) Skype for Business
3 1 (1.15%) Exchange Server 2010
3 1 (1.15%) SAS
Applications
1 11 (12.64%) Microsoft Office
2 4 (4.60%) Microsoft Excel
3 1 (1.15%) Microsoft PowerPoint
3 1 (1.15%) Microsoft Project
3 1 (1.15%) MS Visio
Business Applications
1 2 (2.30%) Dynamics NAV
1 2 (2.30%) Workfront
Cloud Services
1 4 (4.60%) Amazon AWS
1 4 (4.60%) Microsoft Azure
1 4 (4.60%) OpenShift
1 4 (4.60%) PaaS
2 3 (3.45%) Office 365
3 2 (2.30%) SaaS
4 1 (1.15%) G Suite
4 1 (1.15%) IaaS
Communications & Networking
1 8 (9.20%) VPN
2 5 (5.75%) LAN
2 5 (5.75%) WAN
3 4 (4.60%) Wi-Fi
4 3 (3.45%) Firewall
5 2 (2.30%) Network Security
5 2 (2.30%) PABX
5 2 (2.30%) TCP/IP
5 2 (2.30%) VoIP
6 1 (1.15%) Asterisk PBX
6 1 (1.15%) DMZ
6 1 (1.15%) HTTP
Database & Business Intelligence
1 1 (1.15%) Base SAS
1 1 (1.15%) MS Access
1 1 (1.15%) Oracle Database
1 1 (1.15%) Oracle Reports
1 1 (1.15%) Relational Database
Development Applications
1 2 (2.30%) Cucumber
1 2 (2.30%) JUnit
2 1 (1.15%) Visual Studio Team System
General
1 18 (20.69%) Finance
2 12 (13.79%) French Language
2 12 (13.79%) German Language
3 11 (12.64%) Spanish Language
4 5 (5.75%) Retail
5 4 (4.60%) Danish Language
5 4 (4.60%) Legal
5 4 (4.60%) Swedish Language
6 3 (3.45%) Banking
6 3 (3.45%) Dutch Language
7 2 (2.30%) Automotive
7 2 (2.30%) Telecoms
8 1 (1.15%) Aerospace
8 1 (1.15%) Finnish Language
8 1 (1.15%) Investment Banking
8 1 (1.15%) Japanese Language
8 1 (1.15%) Mandarin Language
8 1 (1.15%) Norwegian Language
Libraries, Frameworks & Software Standards
1 4 (4.60%) J2EE
1 4 (4.60%) Middleware
2 2 (2.30%) Web Services
3 1 (1.15%) XML
Miscellaneous
1 10 (11.49%) Analytical Skills
2 6 (6.90%) Blackberry
3 4 (4.60%) Data Centre
4 3 (3.45%) Computer Science
4 3 (3.45%) Data Protection Act
4 3 (3.45%) Management Information System
5 2 (2.30%) Driving Licence
6 1 (1.15%) CMDB
6 1 (1.15%) Credit Risk
6 1 (1.15%) Equities
6 1 (1.15%) Mobile Banking
6 1 (1.15%) Reference Data
6 1 (1.15%) Social Media
6 1 (1.15%) Video Conferencing
Operating Systems
1 25 (28.74%) Windows
2 13 (14.94%) Windows 7
3 5 (5.75%) Windows 8
4 3 (3.45%) Linux
4 3 (3.45%) Windows Server
4 3 (3.45%) Windows XP
5 2 (2.30%) Windows 10
5 2 (2.30%) Windows Server 2008
5 2 (2.30%) Windows Server 2012
6 1 (1.15%) Solaris
6 1 (1.15%) Unix
Processes & Methodologies
1 24 (27.59%) ITIL
2 13 (14.94%) Service Delivery
3 9 (10.34%) Problem Management
3 9 (10.34%) Service Management
4 7 (8.05%) Incident Management
5 5 (5.75%) Data Protection
5 5 (5.75%) ERP
6 4 (4.60%) Agile Software Development
6 4 (4.60%) Business Analysis
6 4 (4.60%) Business Intelligence
6 4 (4.60%) Project Management
6 4 (4.60%) Security Patching
6 4 (4.60%) Service Delivery Management
6 4 (4.60%) Stakeholder Management
7 3 (3.45%) CRM
7 3 (3.45%) ITSM
7 3 (3.45%) Root Cause Analysis
7 3 (3.45%) Scrum
7 3 (3.45%) Test Scripting
8 2 (2.30%) Functional Testing
Programming Languages
1 8 (9.20%) SQL
2 1 (1.15%) Perl
2 1 (1.15%) PL/SQL
2 1 (1.15%) PowerShell
2 1 (1.15%) Python
2 1 (1.15%) Shell Script
Qualifications
1 13 (14.94%) Degree
2 4 (4.60%) ISEB
3 3 (3.45%) A+ Certification
3 3 (3.45%) Microsoft Certification
4 2 (2.30%) CCNA
4 2 (2.30%) Cisco Certification
4 2 (2.30%) Computer Science Degree
4 2 (2.30%) GNVQ
4 2 (2.30%) HND
4 2 (2.30%) ITIL Foundation Certificate
5 1 (1.15%) CCNP
5 1 (1.15%) IIBA
5 1 (1.15%) MCP
5 1 (1.15%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 17 (19.54%) SLA
2 3 (3.45%) ISO/IEC 27001
3 2 (2.30%) BS25999
3 2 (2.30%) ISO/IEC 20000
3 2 (2.30%) QA
4 1 (1.15%) PMO
System Software
1 20 (22.99%) Active Directory
2 2 (2.30%) Docker
Systems Management
1 1 (1.15%) Ansible
1 1 (1.15%) Control-M
1 1 (1.15%) ITRS Geneos
1 1 (1.15%) MAILsweeper
Vendors
1 28 (32.18%) Microsoft
2 10 (11.49%) Citrix
3 7 (8.05%) Cisco
4 6 (6.90%) LANDesk
5 3 (3.45%) ServiceNow
6 2 (2.30%) Bomgar
6 2 (2.30%) Remedy
7 1 (1.15%) Adobe
7 1 (1.15%) Google
7 1 (1.15%) HP
7 1 (1.15%) Oracle
7 1 (1.15%) RedPrairie
7 1 (1.15%) Serena
7 1 (1.15%) Sun
7 1 (1.15%) VMware
Coventry, West Midlands (County)
ReThink Recruitment
Salary: £19000 - £21000 per annum + Bonus + Benefits
Posted: Yesterday
Birmingham, West Midlands (County)
ReThink Recruitment
Salary: £19670.00 per annum + On Call Allowance + Bens
Posted: 2 days ago
Solihull, West Midlands (County)
RecruitmentRevolution.com Limited
Salary: From £18,000 to £22,000 per annum Healthcare, Pension + Perks
Posted: Yesterday
Coventry, West Midlands (County)
Capita Resourcing - IT Resourcing
Salary: £16000 - £18500 per annum + Pension & Benefits
Posted: 6 days ago
Birmingham, West Midlands (County)
CHM Recruit
Salary: £30,300 per annum
Posted: 4 days ago
Herefordshire
Herefordshire Housing Limited
Posted: 8 days ago