Service Analyst Jobs in the West Midlands

Service Analyst
England > West Midlands

The median Service Analyst salary in the West Midlands is £27,500 per year according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 187 190 213
Rank change year-on-year +3 +23 -27
Permanent jobs requiring a Service Analyst 70 67 68
As % of all permanent jobs advertised in the West Midlands 0.95% 1.05% 0.94%
As % of the Job Titles category 1.01% 1.16% 0.99%
Number of salaries quoted 61 49 55
10th Percentile £22,000 £22,950 £22,050
25th Percentile £25,000 £25,000 £24,625
Median annual salary (50th Percentile) £27,500 £29,500 £28,000
Median % change year-on-year -6.78% +5.36% +19.15%
75th Percentile £34,500 £33,750 £46,500
90th Percentile £41,358 £36,100 £70,000
England median annual salary £27,500 £29,362 £27,500
% change year-on-year -6.34% +6.77% -

All Permanent IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 6,944 5,756 6,885
% of permanent jobs with a recognized job title 94.13% 90.22% 94.89%
Number of salaries quoted 5,216 3,269 4,738
10th Percentile £26,250 £30,000 £30,000
25th Percentile £35,000 £39,000 £38,000
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,563 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Service Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Analyst in the West Midlands

Service Analyst
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Service Analyst in the West Midlands.

Salary trend for Service Analyst in the West Midlands

Service Analyst
Salary Histogram in the West Midlands

Salary distribution for jobs citing Service Analyst in the West Midlands over the 6 months to 10 May 2024.

Salary histogram for Service Analyst in the West Midlands

Service Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the West Midlands region over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham -33 13 £32,004 +3.24% 5
Worcestershire -7 12 £25,000 +10.41%
Solihull +5 10 £29,500 +31.11% 2
Warwickshire +51 8 £40,313 +0.78% 2
Coventry +37 8 £33,000 +29.41%
Staffordshire -21 3 £24,000 -4.00% 2
Wednesbury - 3 £23,000 -
Dudley - 3 £24,500 -
Wolverhampton +20 2 £21,500 -60.19% 1
Halesowen - 2 - -
Brierley Hill - 1 £26,000 -
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 10 May 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Service Analyst in the job title.

1 31 (44.29%) Customer Service
2 27 (38.57%) SLA
3 25 (35.71%) Windows
4 23 (32.86%) ITIL
4 23 (32.86%) Social Skills
5 22 (31.43%) Active Directory
6 21 (30.00%) Problem-Solving
7 19 (27.14%) Microsoft
7 19 (27.14%) Microsoft 365
8 18 (25.71%) Windows Server
9 17 (24.29%) Analytical Skills
9 17 (24.29%) DNS
10 15 (21.43%) DHCP
10 15 (21.43%) SaaS
11 14 (20.00%) Windows 10
11 14 (20.00%) JIRA
12 13 (18.57%) Windows Server 2016
12 13 (18.57%) Windows Server 2019
12 13 (18.57%) Team-Oriented Environment
13 12 (17.14%) Incident Management
13 12 (17.14%) TCP/IP
13 12 (17.14%) Microsoft Office
13 12 (17.14%) CRM
14 10 (14.29%) Apple
15 9 (12.86%) Service Delivery
16 8 (11.43%) Microsoft Exchange
16 8 (11.43%) Time Management
17 7 (10.00%) Windows Server 2012
17 7 (10.00%) Change Control
17 7 (10.00%) Apple iOS

Service Analyst Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (11.43%) Microsoft Exchange
2 3 (4.29%) IBM Notes
2 3 (4.29%) SharePoint
3 2 (2.86%) Exchange Server 2003
3 2 (2.86%) Exchange Server 2007
3 2 (2.86%) Exchange Server 2010
3 2 (2.86%) Exchange Server 2013
4 1 (1.43%) Confluence
Applications
1 12 (17.14%) Microsoft Office
2 2 (2.86%) Microsoft Project
2 2 (2.86%) MS Visio
Business Applications
1 1 (1.43%) Remedy ITSM
Cloud Services
1 19 (27.14%) Microsoft 365
2 15 (21.43%) SaaS
3 4 (5.71%) Azure
4 2 (2.86%) Dynamics 365
4 2 (2.86%) Entra ID
Communications & Networking
1 17 (24.29%) DNS
2 15 (21.43%) DHCP
3 12 (17.14%) TCP/IP
4 7 (10.00%) Firewall
5 6 (8.57%) VPN
6 5 (7.14%) Remote Desktop
7 2 (2.86%) Wireless
8 1 (1.43%) LAN
8 1 (1.43%) PBX
8 1 (1.43%) SAN
8 1 (1.43%) VoIP
8 1 (1.43%) WAN
Database & Business Intelligence
1 7 (10.00%) SQL Server
2 2 (2.86%) SQL Server Integration Services
2 2 (2.86%) SQL Server Reporting Services
Development Applications
1 14 (20.00%) JIRA
General
1 23 (32.86%) Social Skills
2 17 (24.29%) Analytical Skills
3 4 (5.71%) Finance
3 4 (5.71%) Retail
4 3 (4.29%) Norwegian Language
5 2 (2.86%) French Language
5 2 (2.86%) Inclusion and Diversity
6 1 (1.43%) Back Office
6 1 (1.43%) Fire and Rescue
6 1 (1.43%) Local Government
6 1 (1.43%) Telecoms
Miscellaneous
1 13 (18.57%) Team-Oriented Environment
2 5 (7.14%) Self-Motivation
3 3 (4.29%) Mobile Computing
3 3 (4.29%) Onboarding
4 2 (2.86%) Management Information System
4 2 (2.86%) PropTech
5 1 (1.43%) Product Ownership
5 1 (1.43%) Replication
5 1 (1.43%) Wiki
Operating Systems
1 25 (35.71%) Windows
2 18 (25.71%) Windows Server
3 14 (20.00%) Windows 10
4 13 (18.57%) Windows Server 2016
4 13 (18.57%) Windows Server 2019
5 7 (10.00%) Apple iOS
5 7 (10.00%) Windows Server 2012
6 5 (7.14%) Windows Server 2008
7 2 (2.86%) Windows 8
7 2 (2.86%) Windows Server 2003
8 1 (1.43%) Windows 7
Processes & Methodologies
1 31 (44.29%) Customer Service
2 23 (32.86%) ITIL
3 21 (30.00%) Problem-Solving
4 12 (17.14%) CRM
4 12 (17.14%) Incident Management
5 9 (12.86%) Service Delivery
6 8 (11.43%) Time Management
7 7 (10.00%) Change Control
8 6 (8.57%) Asset Management
8 6 (8.57%) Problem Management
8 6 (8.57%) Service Management
9 5 (7.14%) Change Management
10 4 (5.71%) ITSM
11 3 (4.29%) Agile
11 3 (4.29%) B2B
11 3 (4.29%) Client Onboarding
11 3 (4.29%) Cybersecurity
11 3 (4.29%) Data Security
11 3 (4.29%) ERP
11 3 (4.29%) Proactive Management
Programming Languages
1 3 (4.29%) PowerShell
2 2 (2.86%) SQL
Qualifications
1 3 (4.29%) A+ Certification
1 3 (4.29%) CompTIA Security+
1 3 (4.29%) Degree
1 3 (4.29%) MCSA
1 3 (4.29%) Microsoft Certification
2 2 (2.86%) ITIL Certification
3 1 (1.43%) ISEB
3 1 (1.43%) MCP
Quality Assurance & Compliance
1 27 (38.57%) SLA
2 1 (1.43%) Accessibility
System Software
1 22 (31.43%) Active Directory
2 5 (7.14%) Hyper-V
3 2 (2.86%) Citrix Hypervisor
3 2 (2.86%) VMware Infrastructure
3 2 (2.86%) XenApp
3 2 (2.86%) XenDesktop
4 1 (1.43%) Terminal Services
4 1 (1.43%) VMware ESXi
Systems Management
1 3 (4.29%) Microsoft Intune
1 3 (4.29%) SCCM
Vendors
1 19 (27.14%) Microsoft
2 10 (14.29%) Apple
3 5 (7.14%) VMware
4 4 (5.71%) ServiceNow
5 3 (4.29%) Adobe
5 3 (4.29%) Cisco
5 3 (4.29%) Citrix
5 3 (4.29%) Lotus
5 3 (4.29%) Snow
5 3 (4.29%) Sophos
6 2 (2.86%) Altova
6 2 (2.86%) Remedy
6 2 (2.86%) WatchGuard
7 1 (1.43%) Atlassian
7 1 (1.43%) HP
7 1 (1.43%) Veeam