Service Analyst Jobs in the West Midlands

Service Analyst
England > West Midlands

The median Service Analyst salary in the West Midlands is £34,000 per year, according to job vacancies posted during the 6 months leading to 1 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 181 182 183
Rank change year-on-year +1 +1 +33
Permanent jobs requiring a Service Analyst 19 68 91
As % of all permanent jobs advertised in the West Midlands 0.43% 0.94% 1.37%
As % of the Job Titles category 0.48% 1.00% 1.52%
Number of salaries quoted 12 59 54
10th Percentile £23,650 £23,200 £23,500
25th Percentile £29,125 £25,000 £25,000
Median annual salary (50th Percentile) £34,000 £27,500 £29,250
Median % change year-on-year +23.64% -5.98% +4.46%
75th Percentile £36,000 £34,500 £33,750
90th Percentile £42,000 £41,358 £39,125
England median annual salary £31,250 £27,500 £30,000
% change year-on-year +13.64% -8.33% +9.09%

All Permanent IT Job Vacancies
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 3,992 6,812 5,981
% of permanent jobs with a recognized job title 89.37% 94.09% 89.97%
Number of salaries quoted 1,797 5,151 3,348
10th Percentile £28,822 £26,250 £29,750
25th Percentile £36,250 £35,000 £38,966
Median annual salary (50th Percentile) £52,500 £50,000 £52,500
Median % change year-on-year +5.00% -4.76% +5.00%
75th Percentile £65,000 £63,250 £67,500
90th Percentile £78,000 £77,500 £78,750
England median annual salary £57,500 £53,773 £60,567
% change year-on-year +6.93% -11.22% +0.95%

Service Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Analyst in the West Midlands

Service Analyst
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Service Analyst in the West Midlands.

Salary trend for Service Analyst in the West Midlands

Service Analyst
Salary Histogram in the West Midlands

Salary distribution for jobs citing Service Analyst in the West Midlands over the 6 months to 1 May 2025.

Salary histogram for Service Analyst in the West Midlands

Service Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the West Midlands region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +34 9 £34,000 +6.24% 1
Solihull +1 4 £39,000 +32.20%
Warwickshire -30 2 £38,750 -3.88%
Wolverhampton +15 1 £31,000 +44.19%
Shropshire - 1 - -
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 1 May 2025, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Service Analyst in the job title.

1 12 (63.16%) Customer Service
2 11 (57.89%) Social Skills
3 10 (52.63%) Active Directory
3 10 (52.63%) Microsoft 365
4 9 (47.37%) Azure
4 9 (47.37%) Windows
5 8 (42.11%) Inclusion and Diversity
6 6 (31.58%) VMware
6 6 (31.58%) Microsoft Intune
7 5 (26.32%) Coaching
7 5 (26.32%) Finance
7 5 (26.32%) SAP
7 5 (26.32%) SharePoint
7 5 (26.32%) Problem-Solving
8 4 (21.05%) Public Sector
8 4 (21.05%) Dell
8 4 (21.05%) Middleware
8 4 (21.05%) Boomi
8 4 (21.05%) DocuSign
8 4 (21.05%) SAP HCM
8 4 (21.05%) Security Cleared
9 3 (15.79%) Analytical Skills
9 3 (15.79%) Microsoft Exchange
9 3 (15.79%) Microsoft
9 3 (15.79%) Banking
10 2 (10.53%) Continuous Improvement
10 2 (10.53%) Power Platform
10 2 (10.53%) Knowledge Management
10 2 (10.53%) ITSM
10 2 (10.53%) ITIL

Service Analyst Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (26.32%) SharePoint
2 3 (15.79%) Microsoft Exchange
3 1 (5.26%) IBM Notes
Applications
1 2 (10.53%) Microsoft Excel
1 2 (10.53%) Microsoft Office
2 1 (5.26%) Microsoft PowerPoint
Business Applications
1 4 (21.05%) SAP HCM
Cloud Services
1 10 (52.63%) Microsoft 365
2 9 (47.37%) Azure
3 4 (21.05%) Boomi
4 2 (10.53%) AWS
4 2 (10.53%) Power Platform
5 1 (5.26%) Entra ID
5 1 (5.26%) PowerApps
Communications & Networking
1 1 (5.26%) DHCP
1 1 (5.26%) DNS
1 1 (5.26%) Firewall
1 1 (5.26%) TCP/IP
1 1 (5.26%) VPN
Database & Business Intelligence
1 1 (5.26%) Power BI
General
1 11 (57.89%) Social Skills
2 8 (42.11%) Inclusion and Diversity
3 5 (26.32%) Finance
4 4 (21.05%) Public Sector
5 3 (15.79%) Analytical Skills
5 3 (15.79%) Banking
6 1 (5.26%) Games
6 1 (5.26%) Retail
Libraries, Frameworks & Software Standards
1 4 (21.05%) Middleware
Miscellaneous
1 1 (5.26%) Data Centre
1 1 (5.26%) FMCG
1 1 (5.26%) PKI
Operating Systems
1 9 (47.37%) Windows
2 1 (5.26%) Windows 10
2 1 (5.26%) Windows 7
2 1 (5.26%) Windows 8
2 1 (5.26%) Windows Server
Processes & Methodologies
1 12 (63.16%) Customer Service
2 5 (26.32%) Coaching
2 5 (26.32%) Problem-Solving
3 2 (10.53%) Anti-Money Laundering
3 2 (10.53%) Continuous Improvement
3 2 (10.53%) ITIL
3 2 (10.53%) ITSM
3 2 (10.53%) Knowledge Management
4 1 (5.26%) BPMN
4 1 (5.26%) Business Analysis
4 1 (5.26%) Business Development
4 1 (5.26%) Business Intelligence
4 1 (5.26%) Computer Science
4 1 (5.26%) Cybersecurity
4 1 (5.26%) Data Entry
4 1 (5.26%) Data Migration
4 1 (5.26%) Mentoring
4 1 (5.26%) Migration
4 1 (5.26%) UML
4 1 (5.26%) Waterfall
Programming Languages
1 1 (5.26%) PowerShell
Qualifications
1 4 (21.05%) Security Cleared
2 1 (5.26%) Computer Science Degree
2 1 (5.26%) Degree
System Software
1 10 (52.63%) Active Directory
2 1 (5.26%) Hyper-V
2 1 (5.26%) VMware Infrastructure
Systems Management
1 6 (31.58%) Microsoft Intune
Vendors
1 6 (31.58%) VMware
2 5 (26.32%) SAP
3 4 (21.05%) Dell
3 4 (21.05%) DocuSign
4 3 (15.79%) Microsoft
5 2 (10.53%) ServiceNow
6 1 (5.26%) Guidewire
6 1 (5.26%) Lotus
6 1 (5.26%) Salesforce