The median annual salary for a Service Analyst was £20,750 in advertised job vacancies in the West Midlands during the 3 months to 30 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England / West Midlands
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 160 146 161
Rank change year-on-year -14 +15  
Permanent jobs requiring a Service Analyst 54 99 53
As % of all permanent IT jobs advertised in the West Midlands 1.12% 1.61% 1.04%
As % of the Job Titles category 1.16% 1.67% 1.08%
Number of salaries quoted 46 93 50
Median salary £20,750 £23,000 £21,250
Median salary % change year-on-year -9.78% +8.23%  
90% offered a salary of more than £17,500 £17,850 £18,325
10% offered a salary of more than £32,000 £42,909 £32,500
UK excluding London median salary £24,000 £25,000 £23,000
% change year-on-year -4.00% +8.69%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 4654 5940 4929
As % of all permanent IT job vacancies advertised in the West Midlands 96.90% 96.37% 96.65%
Number of salaries quoted 3863 4825 4220
Median salary £40,000 £40,000 £39,000
Median salary % change year-on-year - +2.56%  
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £41,995 £41,500 £40,000
% change year-on-year +1.19% +3.75%  

Service Analyst
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured Service Analyst in the job title.

Job vacancy trend for Service Analyst in the West Midlands

Service Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the West Midlands.

Salary trend for Service Analyst in the West Midlands

Service Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Analyst in the West Midlands over the 3 months to 30 March 2017.

Salary histogram for Service Analyst in the West Midlands

Service Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the West Midlands region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -13 25 £22,000 -11.11% 3
Coventry +20 8 £22,500 +8.43% 3
Staffordshire +13 8 £20,000 +5.26% 1
Solihull -17 4 £32,500 +44.44%
Shropshire -11 2 - -
Smethwick - 2 £17,750 -
Dudley +6 1 £17,500 -16.66%
West Bromwich -9 1 £28,000 -44.00%
Warwickshire - 1 - - 3
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 30 March 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Service Analyst in the job title.

1 36 (33.64%) Microsoft
1 36 (33.64%) ITIL
1 36 (33.64%) Windows
2 27 (25.23%) SLA
3 24 (22.43%) Active Directory
4 20 (18.69%) MS Excel
5 18 (16.82%) Finance
6 17 (15.89%) Service Delivery
6 17 (15.89%) MS Office
7 16 (14.95%) Incident Management
7 16 (14.95%) Windows 7
7 16 (14.95%) Analytical Skills
8 15 (14.02%) Degree
9 12 (11.21%) LANDesk
9 12 (11.21%) VPN
9 12 (11.21%) Citrix
10 11 (10.28%) Cisco
10 11 (10.28%) Problem Management
11 10 (9.35%) LAN
11 10 (9.35%) WAN
11 10 (9.35%) Service Management
12 9 (8.41%) SQL
12 9 (8.41%) Blackberry
13 8 (7.48%) Telecoms
13 8 (7.48%) Retail
13 8 (7.48%) German Language
14 7 (6.54%) Spanish Language
14 7 (6.54%) French Language
14 7 (6.54%) Management Information System
14 7 (6.54%) Change Management

Service Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.74%) MS Exchange
2 1 (0.93%) Blackberry Enterprise Server
2 1 (0.93%) Exchange Server 2010
2 1 (0.93%) SAS
2 1 (0.93%) SharePoint
2 1 (0.93%) Skype for Business
Applications
1 20 (18.69%) MS Excel
2 17 (15.89%) MS Office
3 2 (1.87%) MS PowerPoint
3 2 (1.87%) MS Project
3 2 (1.87%) MS Visio
Business Applications
1 4 (3.74%) Workfront
2 1 (0.93%) Dynamics NAV
2 1 (0.93%) Remedy ITSM
Cloud Services
1 3 (2.80%) Office 365
2 2 (1.87%) SaaS
3 1 (0.93%) Cloud Computing
3 1 (0.93%) G Suite
Communications & Networking
1 12 (11.21%) VPN
2 10 (9.35%) LAN
2 10 (9.35%) WAN
3 6 (5.61%) Wi-Fi
4 5 (4.67%) Firewall
5 4 (3.74%) Internet
5 4 (3.74%) Intranet
5 4 (3.74%) Network Security
5 4 (3.74%) PABX
5 4 (3.74%) VoIP
6 2 (1.87%) TCP/IP
7 1 (0.93%) Asterisk PBX
7 1 (0.93%) DMZ
7 1 (0.93%) HTTP
7 1 (0.93%) VLAN
Database & Business Intelligence
1 2 (1.87%) MS Access
2 1 (0.93%) Base SAS
2 1 (0.93%) Relational Database
2 1 (0.93%) SQL Server
2 1 (0.93%) SQL Server Integration Services
2 1 (0.93%) SQL Server Reporting Services
Development Applications
1 2 (1.87%) Cucumber
1 2 (1.87%) JUnit
2 1 (0.93%) Visual Studio Team System
General
1 18 (16.82%) Finance
2 8 (7.48%) German Language
2 8 (7.48%) Retail
2 8 (7.48%) Telecoms
3 7 (6.54%) French Language
3 7 (6.54%) Spanish Language
4 4 (3.74%) Danish Language
4 4 (3.74%) Swedish Language
5 3 (2.80%) Dutch Language
5 3 (2.80%) Legal
6 2 (1.87%) Automotive
7 1 (0.93%) Aerospace
7 1 (0.93%) Banking
7 1 (0.93%) Finnish Language
7 1 (0.93%) Investment Banking
7 1 (0.93%) Japanese Language
7 1 (0.93%) Mandarin Language
7 1 (0.93%) Manufacturing
7 1 (0.93%) Norwegian Language
7 1 (0.93%) Retail Banking
Libraries, Frameworks & Software Standards
1 2 (1.87%) XML
2 1 (0.93%) .NET
2 1 (0.93%) Web Services
2 1 (0.93%) XSLT
Miscellaneous
1 16 (14.95%) Analytical Skills
2 9 (8.41%) Blackberry
3 7 (6.54%) Management Information System
4 3 (2.80%) Computer Science
5 2 (1.87%) Credit Risk
5 2 (1.87%) Data Protection Act
6 1 (0.93%) CMDB
6 1 (0.93%) Enterprise Storage
6 1 (0.93%) iPhone
6 1 (0.93%) Mobile Banking
6 1 (0.93%) Video Conferencing
Operating Systems
1 36 (33.64%) Windows
2 16 (14.95%) Windows 7
3 6 (5.61%) Windows 8
4 4 (3.74%) Windows Server
5 3 (2.80%) Windows Server 2008
5 3 (2.80%) Windows XP
6 2 (1.87%) Windows 10
6 2 (1.87%) Windows Server 2012
7 1 (0.93%) Linux
7 1 (0.93%) Unix
7 1 (0.93%) Windows Server 2003
Processes & Methodologies
1 36 (33.64%) ITIL
2 17 (15.89%) Service Delivery
3 16 (14.95%) Incident Management
4 11 (10.28%) Problem Management
5 10 (9.35%) Service Management
6 7 (6.54%) Change Management
7 6 (5.61%) Root Cause Analysis
8 5 (4.67%) ERP
8 5 (4.67%) Stakeholder Management
9 4 (3.74%) Business Analysis
9 4 (3.74%) CRM
9 4 (3.74%) Project Management
9 4 (3.74%) Project Planning
9 4 (3.74%) Test Scripting
9 4 (3.74%) User Acceptance Testing
10 3 (2.80%) Continuous Improvement
10 3 (2.80%) Data Protection
10 3 (2.80%) IT Strategy
10 3 (2.80%) Remediation Plan
10 3 (2.80%) Time Management
Programming Languages
1 9 (8.41%) SQL
2 1 (0.93%) C#
2 1 (0.93%) Python
2 1 (0.93%) T-SQL
2 1 (0.93%) VB
Qualifications
1 15 (14.02%) Degree
2 6 (5.61%) Security Cleared
3 4 (3.74%) A+ Certification
3 4 (3.74%) Cisco Certification
3 4 (3.74%) Microsoft Certification
3 4 (3.74%) SC Cleared
4 3 (2.80%) CCNA
4 3 (2.80%) ISEB
5 2 (1.87%) GNVQ
5 2 (1.87%) HND
5 2 (1.87%) ITIL Foundation Certificate
5 2 (1.87%) MCP
5 2 (1.87%) VMware Certified Professional (VCP)
6 1 (0.93%) CCNP
6 1 (0.93%) CCSA
6 1 (0.93%) CCSE
6 1 (0.93%) Check Point Certification
6 1 (0.93%) CISA
6 1 (0.93%) IIBA
6 1 (0.93%) ITIL Certification
Quality Assurance & Compliance
1 27 (25.23%) SLA
2 2 (1.87%) QA
3 1 (0.93%) COBIT
3 1 (0.93%) ISO/IEC 27001
System Software
1 24 (22.43%) Active Directory
2 1 (0.93%) Hyper-V
2 1 (0.93%) VMware Infrastructure
Systems Management
1 1 (0.93%) SCOM
1 1 (0.93%) Tivoli
Vendors
1 36 (33.64%) Microsoft
2 12 (11.21%) Citrix
2 12 (11.21%) LANDesk
3 11 (10.28%) Cisco
4 7 (6.54%) Remedy
5 4 (3.74%) ServiceNow
5 4 (3.74%) VMware
6 2 (1.87%) Adobe
7 1 (0.93%) Blue Coat
7 1 (0.93%) Bomgar
7 1 (0.93%) CheckPoint
7 1 (0.93%) Dell
7 1 (0.93%) Google
7 1 (0.93%) HP
7 1 (0.93%) IBM
7 1 (0.93%) Intel Security
7 1 (0.93%) Juniper
7 1 (0.93%) RedPrairie
7 1 (0.93%) Serena
Birmingham
ECOM
Salary: £40000 - £50000 per annum
Posted: Yesterday
Coventry, West Midlands (County)
QUANTICA
Salary: £19000 per annum + benefits
Posted: 5 days ago
Atherstone, Warwickshire
TNT Global IT
Posted: 16 days ago
Birmingham, West Midlands (County)
Candour Solutions
Salary: Excellent plus outstanding benefits
Posted: 5 days ago
Atherstone, Warwickshire
TNT Global IT
Posted: 16 days ago
Stoke-On-Trent, Staffordshire
Staffordshire University
Salary: Grade 4, £19,485 - £22,494 per annum
Posted: 26 days ago