Period
to 18 November 2017

The median annual salary for a Service Analyst was £22,000 in advertised job vacancies in the West Midlands during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > West Midlands
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 198 211 206
Rank change year-on-year +13 -5 -38
Permanent jobs requiring a Service Analyst 131 134 119
As % of all permanent IT jobs advertised in the West Midlands 1.30% 1.16% 1.08%
As % of the Job Titles category 1.35% 1.21% 1.12%
Number of salaries quoted 110 109 115
West Midlands median annual salary £22,000 £22,985 £22,000
Median salary % change year-on-year -4.28% +4.48% -22.12%
10th Percentile £16,875 £16,750 £18,600
90th Percentile £39,575 £38,800 £48,750
England median annual salary £26,560 £28,000 £27,500
% change year-on-year -5.14% +1.82% +3.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9716 11097 10597
% of permanent IT jobs with a recognized job title 96.40% 96.18% 96.58%
Number of salaries quoted 7999 8802 8814
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,500 £24,000
90th Percentile £63,750 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Service Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Analyst in the West Midlands

Service Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the West Midlands.

Salary trend for Service Analyst in the West Midlands

Service Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Analyst in the West Midlands over the 6 months to 18 November 2017.

Salary histogram for Service Analyst in the West Midlands

Service Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the West Midlands region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +5 43 £28,750 +25.00% 1
Coventry +24 38 £19,375 -5.49% 1
Solihull -8 9 £20,000 -16.67%
Wolverhampton +7 7 £25,750 -2.83%
Shropshire -7 6 £25,995 +10.62%
Staffordshire +10 4 £22,500 -2.17%
Wednesbury - 4 £23,750 -
Worcestershire - 4 £23,995 -
Warwickshire -8 3 £26,000 -30.20%
Walsall - 2 £20,000 -
Smethwick +1 1 £17,000 -2.86%
Herefordshire -4 1 £25,000 -13.79%
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 18 November 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Service Analyst in the job title.

1 51 (38.93%) Windows
2 50 (38.17%) Microsoft
3 47 (35.88%) ITIL
4 39 (29.77%) Active Directory
5 22 (16.79%) Microsoft Office
6 21 (16.03%) SLA
7 19 (14.50%) Remedy
8 15 (11.45%) Security Cleared
8 15 (11.45%) Finance
9 14 (10.69%) Service Management
9 14 (10.69%) Office 365
9 14 (10.69%) Windows Server
9 14 (10.69%) Analytical Skills
10 13 (9.92%) Citrix
10 13 (9.92%) LAN
11 12 (9.16%) WAN
11 12 (9.16%) VMware
12 11 (8.40%) Incident Management
12 11 (8.40%) SC Cleared
13 10 (7.63%) Data Protection
13 10 (7.63%) Degree
13 10 (7.63%) Firewall
14 9 (6.87%) MS Exchange
14 9 (6.87%) Service Delivery
14 9 (6.87%) Windows 7
15 8 (6.11%) ITSM
16 7 (5.34%) ITIL Certification
16 7 (5.34%) TCP/IP
16 7 (5.34%) SCCM
16 7 (5.34%) Root Cause Analysis

Service Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (6.87%) MS Exchange
2 6 (4.58%) SharePoint
3 3 (2.29%) Skype for Business
4 2 (1.53%) Blackberry Enterprise Server
4 2 (1.53%) JBoss
4 2 (1.53%) Tomcat
4 2 (1.53%) WebLogic
5 1 (0.76%) Apache
5 1 (0.76%) Cloud Foundry
Applications
1 22 (16.79%) Microsoft Office
2 3 (2.29%) Microsoft Excel
3 1 (0.76%) Microsoft PowerPoint
Business Applications
1 6 (4.58%) Remedy ITSM
2 4 (3.05%) assyst
3 2 (1.53%) Dynamics NAV
3 2 (1.53%) GoldMine
3 2 (1.53%) Workfront
Cloud Services
1 14 (10.69%) Office 365
2 6 (4.58%) Microsoft Azure
3 4 (3.05%) Mimecast
4 2 (1.53%) Amazon AWS
4 2 (1.53%) OpenShift
4 2 (1.53%) PaaS
5 1 (0.76%) G Suite
5 1 (0.76%) SaaS
Communications & Networking
1 13 (9.92%) LAN
2 12 (9.16%) WAN
3 10 (7.63%) Firewall
4 7 (5.34%) TCP/IP
5 6 (4.58%) DNS
6 5 (3.82%) DHCP
6 5 (3.82%) VoIP
7 3 (2.29%) Unified Communications
7 3 (2.29%) VLAN
7 3 (2.29%) VPN
7 3 (2.29%) Wi-Fi
8 2 (1.53%) NetScaler
8 2 (1.53%) Network Security
8 2 (1.53%) PABX
8 2 (1.53%) Skype
9 1 (0.76%) DMZ
9 1 (0.76%) Remote Desktop
Database & Business Intelligence
1 2 (1.53%) DB2
1 2 (1.53%) SQL Server
1 2 (1.53%) SQL Server Integration Services
1 2 (1.53%) SQL Server Reporting Services
Development Applications
1 4 (3.05%) JIRA
General
1 15 (11.45%) Finance
2 6 (4.58%) Retail
3 5 (3.82%) Banking
3 5 (3.82%) French Language
3 5 (3.82%) German Language
3 5 (3.82%) Law
3 5 (3.82%) Spanish Language
3 5 (3.82%) Telecoms
4 3 (2.29%) Investment Banking
5 2 (1.53%) Legal
6 1 (0.76%) Marketing
Libraries, Frameworks & Software Standards
1 2 (1.53%) .NET
1 2 (1.53%) J2EE
1 2 (1.53%) Middleware
2 1 (0.76%) Web Services
Miscellaneous
1 14 (10.69%) Analytical Skills
2 7 (5.34%) Data Centre
3 4 (3.05%) Driving Licence
4 3 (2.29%) Blackberry
5 2 (1.53%) Data Structures
5 2 (1.53%) Fat Client
5 2 (1.53%) iPad
5 2 (1.53%) iPhone
5 2 (1.53%) Reference Data
5 2 (1.53%) RSA SecurID
5 2 (1.53%) Smartphone
5 2 (1.53%) Thin Client
5 2 (1.53%) Video Conferencing
6 1 (0.76%) Equities
6 1 (0.76%) Management Information System
6 1 (0.76%) Virtual Team
Operating Systems
1 51 (38.93%) Windows
2 14 (10.69%) Windows Server
3 9 (6.87%) Windows 7
4 5 (3.82%) Unix
5 4 (3.05%) Windows Vista
5 4 (3.05%) Windows XP
6 3 (2.29%) Android
6 3 (2.29%) Linux
6 3 (2.29%) Windows Server 2008
7 2 (1.53%) Apple iOS
7 2 (1.53%) Mac OS X
7 2 (1.53%) Windows Mobile
8 1 (0.76%) Windows 10
8 1 (0.76%) Windows Server 2012
Processes & Methodologies
1 47 (35.88%) ITIL
2 14 (10.69%) Service Management
3 11 (8.40%) Incident Management
4 10 (7.63%) Data Protection
5 9 (6.87%) Service Delivery
6 8 (6.11%) ITSM
7 7 (5.34%) Root Cause Analysis
8 6 (4.58%) Problem Management
9 5 (3.82%) Agile Software Development
9 5 (3.82%) ITIL V3
9 5 (3.82%) Project Management
9 5 (3.82%) Trend Analysis
10 4 (3.05%) Change Management
10 4 (3.05%) Workflow
11 3 (2.29%) CRM
11 3 (2.29%) Dashboard Development
11 3 (2.29%) Network Monitoring
11 3 (2.29%) Time Management
11 3 (2.29%) Visualisation
12 2 (1.53%) Runbook
Programming Languages
1 6 (4.58%) SQL
2 4 (3.05%) PowerShell
3 3 (2.29%) Java
4 2 (1.53%) Python
4 2 (1.53%) VB
5 1 (0.76%) Perl
Qualifications
1 15 (11.45%) Security Cleared
2 11 (8.40%) SC Cleared
3 10 (7.63%) Degree
4 7 (5.34%) ITIL Certification
5 6 (4.58%) Microsoft Certification
6 5 (3.82%) DV Cleared
6 5 (3.82%) ITIL Foundation Certificate
6 5 (3.82%) MCP
7 4 (3.05%) CCNA
7 4 (3.05%) Cisco Certification
8 3 (2.29%) NVQ Level 3
9 1 (0.76%) ISEB
Quality Assurance & Compliance
1 21 (16.03%) SLA
2 5 (3.82%) ISO/IEC 20000
3 4 (3.05%) BS25999
3 4 (3.05%) ISO/IEC 27001
4 2 (1.53%) Data Quality
4 2 (1.53%) QA
5 1 (0.76%) PMO
System Software
1 39 (29.77%) Active Directory
2 4 (3.05%) VMware Infrastructure
3 3 (2.29%) Virtual Desktop
4 2 (1.53%) Hyper-V
4 2 (1.53%) VMware ESXi
4 2 (1.53%) vSphere
4 2 (1.53%) XenApp
4 2 (1.53%) XenDesktop
5 1 (0.76%) Docker
Systems Management
1 7 (5.34%) SCCM
2 4 (3.05%) Microsoft Intune
3 3 (2.29%) Systems Management Server (SMS)
4 2 (1.53%) Backup Exec
4 2 (1.53%) Jamf Pro
4 2 (1.53%) WSUS
5 1 (0.76%) MAILsweeper
5 1 (0.76%) SCOM
Vendors
1 50 (38.17%) Microsoft
2 19 (14.50%) Remedy
3 13 (9.92%) Citrix
4 12 (9.16%) VMware
5 6 (4.58%) Capita
5 6 (4.58%) LANDesk
6 4 (3.05%) Sophos
6 4 (3.05%) Sun
7 3 (2.29%) Apple
7 3 (2.29%) HP
7 3 (2.29%) IBM
7 3 (2.29%) SAP
7 3 (2.29%) ServiceNow
8 2 (1.53%) Acronis
8 2 (1.53%) CheckPoint
8 2 (1.53%) Juniper
8 2 (1.53%) Salesforce.com
8 2 (1.53%) Symantec
8 2 (1.53%) Veeam
8 2 (1.53%) Wyse