Period
to 20 February 2019

The median annual salary for a Service Analyst was £30,500 in advertised job vacancies in Birmingham during the 6 months to 20 February 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
West Midlands > Birmingham
6 months to
20 Feb 2019
Same period 2018 Same period 2017
Rank 159 154 160
Rank change year-on-year -5 +6 -31
Permanent jobs requiring a Service Analyst 25 34 43
As % of all permanent IT jobs advertised in Birmingham 0.77% 0.92% 1.04%
As % of the Job Titles category 0.79% 0.96% 1.07%
Number of salaries quoted 14 34 41
Birmingham median annual salary £30,500 £32,500 £23,000
Median salary % change year-on-year -6.15% +41.30% +6.98%
10th Percentile £21,075 £22,500 £18,000
90th Percentile £32,200 £46,875 £32,250
West Midlands median annual salary £23,500 £22,500 £20,250
% change year-on-year +4.44% +11.11% -3.57%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Birmingham
Permanent vacancies in Birmingham with a recognized job title 3,147 3,557 4,026
% of permanent IT jobs with a recognized job title 96.36% 96.71% 97.01%
Number of salaries quoted 2,252 2,652 3,080
Birmingham median annual salary £47,500 £45,000 £42,500
Median salary % change year-on-year +5.56% +5.88% -
10th Percentile £26,750 £26,250 £25,900
90th Percentile £76,250 £68,750 £65,000
West Midlands median annual salary £44,000 £40,000 £40,000
% change year-on-year +10.00% - -

Service Analyst
Job Vacancy Trend in Birmingham

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Analyst in Birmingham

Service Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in Birmingham.

Salary trend for Service Analyst in Birmingham

Service Analyst
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Service Analyst in Birmingham over the 6 months to 20 February 2019.

Salary histogram for Service Analyst in Birmingham

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in Birmingham

For the 6 months to 20 February 2019, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring Service Analyst in the job title.

1 13 (52.00%) ITIL
1 13 (52.00%) Microsoft
2 11 (44.00%) Windows
3 8 (32.00%) Service Management
4 7 (28.00%) Data Protection
4 7 (28.00%) ServiceNow
4 7 (28.00%) GDPR
5 5 (20.00%) Configuration Management
5 5 (20.00%) HP
5 5 (20.00%) NHS
5 5 (20.00%) IBM
5 5 (20.00%) Business Intelligence
5 5 (20.00%) ITSM
5 5 (20.00%) Data Analysis
5 5 (20.00%) Operations Management
5 5 (20.00%) Time Management
5 5 (20.00%) Matrix Organization
5 5 (20.00%) Power BI
6 4 (16.00%) Management Information System
6 4 (16.00%) SLA
6 4 (16.00%) DHCP
6 4 (16.00%) VPN
6 4 (16.00%) DNS
7 3 (12.00%) LAN
7 3 (12.00%) WAN
7 3 (12.00%) ITIL Certification
7 3 (12.00%) Legal
7 3 (12.00%) Asset Management
7 3 (12.00%) Business Analysis
7 3 (12.00%) Windows Server 2012

Service Analyst Skill Set
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (8.00%) SharePoint
Applications
1 1 (4.00%) Microsoft Office
Cloud Services
1 2 (8.00%) Office 365
Communications & Networking
1 4 (16.00%) DHCP
1 4 (16.00%) DNS
1 4 (16.00%) VPN
2 3 (12.00%) LAN
2 3 (12.00%) WAN
3 1 (4.00%) Broadband
3 1 (4.00%) Firewall
3 1 (4.00%) Wireless
Database & Business Intelligence
1 5 (20.00%) Power BI
General
1 3 (12.00%) Legal
2 2 (8.00%) Law
2 2 (8.00%) Publishing
2 2 (8.00%) Telecoms
3 1 (4.00%) Finance
Miscellaneous
1 5 (20.00%) NHS
2 4 (16.00%) Management Information System
3 2 (8.00%) Blackberry
3 2 (8.00%) iPhone
3 2 (8.00%) Video Conferencing
4 1 (4.00%) Driving Licence
Operating Systems
1 11 (44.00%) Windows
2 3 (12.00%) Windows Server
2 3 (12.00%) Windows Server 2012
3 2 (8.00%) Android
3 2 (8.00%) Windows 10
3 2 (8.00%) Windows 7
3 2 (8.00%) Windows Server 2008
Processes & Methodologies
1 13 (52.00%) ITIL
2 8 (32.00%) Service Management
3 7 (28.00%) Data Protection
4 5 (20.00%) Business Intelligence
4 5 (20.00%) Configuration Management
4 5 (20.00%) Data Analysis
4 5 (20.00%) ITSM
4 5 (20.00%) Matrix Organization
4 5 (20.00%) Operations Management
4 5 (20.00%) Time Management
5 3 (12.00%) Asset Management
5 3 (12.00%) Business Analysis
6 2 (8.00%) Change Management
6 2 (8.00%) Decision-Making
6 2 (8.00%) Information Security
6 2 (8.00%) Information Security Management
6 2 (8.00%) ISMS
6 2 (8.00%) Security Management
6 2 (8.00%) Service Delivery
7 1 (4.00%) UML
Qualifications
1 3 (12.00%) ITIL Certification
2 2 (8.00%) MCP
2 2 (8.00%) Security Cleared
3 1 (4.00%) SC Cleared
Quality Assurance & Compliance
1 7 (28.00%) GDPR
2 4 (16.00%) SLA
System Software
1 1 (4.00%) Active Directory
Systems Management
1 1 (4.00%) SCCM
1 1 (4.00%) SCOM
Vendors
1 13 (52.00%) Microsoft
2 7 (28.00%) ServiceNow
3 5 (20.00%) HP
3 5 (20.00%) IBM
4 2 (8.00%) Citrix
4 2 (8.00%) Sony