Period
to 15 November 2018

The median annual salary for a Service Analyst was £22,500 in advertised job vacancies in Birmingham during the 6 months to 15 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
West Midlands > Birmingham
6 months to
15 Nov 2018
Same period 2017 Same period 2016
Rank 161 157 171
Rank change year-on-year -4 +14 -18
Permanent jobs requiring a Service Analyst 33 42 51
As % of all permanent IT jobs advertised in Birmingham 0.91% 1.08% 1.06%
As % of the Job Titles category 0.94% 1.12% 1.10%
Number of salaries quoted 31 41 40
Birmingham median annual salary £22,500 £29,000 £23,000
Median salary % change year-on-year -22.41% +26.09% +7.71%
10th Percentile £18,750 £19,250 £18,500
90th Percentile £31,500 £52,500 £30,475
West Midlands median annual salary £23,500 £22,000 £22,742
% change year-on-year +6.82% -3.26% +3.37%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Birmingham
Permanent vacancies in Birmingham with a recognized job title 3,519 3,738 4,632
% of permanent IT jobs with a recognized job title 96.89% 96.29% 96.38%
Number of salaries quoted 2,554 3,006 3,468
Birmingham median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -
10th Percentile £25,500 £26,250 £25,175
90th Percentile £75,000 £65,000 £66,250
West Midlands median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - -

Service Analyst
Job Vacancy Trend in Birmingham

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Analyst in Birmingham

Service Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in Birmingham.

Salary trend for Service Analyst in Birmingham

Service Analyst
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Service Analyst in Birmingham over the 6 months to 15 November 2018.

Salary histogram for Service Analyst in Birmingham

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in Birmingham

For the 6 months to 15 November 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring Service Analyst in the job title.

1 25 (75.76%) Windows
2 24 (72.73%) ITIL
3 15 (45.45%) Microsoft
4 14 (42.42%) Active Directory
5 12 (36.36%) Service Management
6 11 (33.33%) Service Delivery
6 11 (33.33%) Windows 7
7 7 (21.21%) ITSM
7 7 (21.21%) SLA
7 7 (21.21%) VPN
8 6 (18.18%) Citrix
8 6 (18.18%) Publishing
8 6 (18.18%) Windows 10
9 5 (15.15%) Line Management
10 4 (12.12%) Windows Server
10 4 (12.12%) Windows Server 2012
10 4 (12.12%) LAN
10 4 (12.12%) WAN
10 4 (12.12%) Cisco
11 3 (9.09%) DHCP
11 3 (9.09%) DNS
11 3 (9.09%) MS Exchange
12 2 (6.06%) Server Monitoring
12 2 (6.06%) Microsoft Office
12 2 (6.06%) Windows Server 2008
12 2 (6.06%) ITIL V3
12 2 (6.06%) Antivirus Management
12 2 (6.06%) MCP
12 2 (6.06%) ITIL Certification
12 2 (6.06%) Firewall

Service Analyst Skill Set
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (9.09%) MS Exchange
2 1 (3.03%) Exchange Server 2010
2 1 (3.03%) SharePoint
Applications
1 2 (6.06%) Microsoft Office
Cloud Services
1 1 (3.03%) Office 365
Communications & Networking
1 7 (21.21%) VPN
2 4 (12.12%) LAN
2 4 (12.12%) WAN
3 3 (9.09%) DHCP
3 3 (9.09%) DNS
4 2 (6.06%) Firewall
4 2 (6.06%) Wireless
5 1 (3.03%) Broadband
General
1 6 (18.18%) Publishing
2 1 (3.03%) Finance
2 1 (3.03%) Law
2 1 (3.03%) Legal
2 1 (3.03%) Telecoms
Miscellaneous
1 1 (3.03%) Blackberry
1 1 (3.03%) Driving Licence
1 1 (3.03%) iPhone
1 1 (3.03%) Management Information System
1 1 (3.03%) Video Conferencing
Operating Systems
1 25 (75.76%) Windows
2 11 (33.33%) Windows 7
3 6 (18.18%) Windows 10
4 4 (12.12%) Windows Server
4 4 (12.12%) Windows Server 2012
5 2 (6.06%) Windows Server 2008
6 1 (3.03%) Android
6 1 (3.03%) Linux
6 1 (3.03%) Windows 8
6 1 (3.03%) Windows Server 2003
6 1 (3.03%) Windows XP
Processes & Methodologies
1 24 (72.73%) ITIL
2 12 (36.36%) Service Management
3 11 (33.33%) Service Delivery
4 7 (21.21%) ITSM
5 5 (15.15%) Line Management
6 2 (6.06%) Agile Software Development
6 2 (6.06%) Antivirus Management
6 2 (6.06%) Asset Management
6 2 (6.06%) ITIL V3
6 2 (6.06%) Server Monitoring
7 1 (3.03%) Business Analysis
7 1 (3.03%) Data Analysis
7 1 (3.03%) Information Security
7 1 (3.03%) Information Security Management
7 1 (3.03%) Innovative Thinking
7 1 (3.03%) ISMS
7 1 (3.03%) Security Management
7 1 (3.03%) User Acceptance Testing
7 1 (3.03%) Waterfall
7 1 (3.03%) Workload Management
Qualifications
1 2 (6.06%) ITIL Certification
1 2 (6.06%) MCP
1 2 (6.06%) Security Cleared
2 1 (3.03%) SC Cleared
Quality Assurance & Compliance
1 7 (21.21%) SLA
2 1 (3.03%) ISO/IEC 20000
System Software
1 14 (42.42%) Active Directory
2 1 (3.03%) VMware Infrastructure
Systems Management
1 2 (6.06%) SCCM
1 2 (6.06%) SCOM
2 1 (3.03%) Systems Management Server (SMS)
Vendors
1 15 (45.45%) Microsoft
2 6 (18.18%) Citrix
3 4 (12.12%) Cisco
4 1 (3.03%) Juniper
4 1 (3.03%) ServiceNow
4 1 (3.03%) Sony
4 1 (3.03%) VMware