Period
to 16 July 2018

The median annual salary for a Service Analyst was £23,594 in advertised job vacancies in Birmingham during the 6 months to 16 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
West Midlands > Birmingham
6 months to
16 Jul 2018
Same period 2017 Same period 2016
Rank 162 158 132
Rank change year-on-year -4 -26 +27
Permanent jobs requiring a Service Analyst 36 37 90
As % of all permanent IT jobs advertised in Birmingham 0.91% 0.97% 1.87%
As % of the Job Titles category 0.94% 1.00% 1.95%
Number of salaries quoted 32 34 81
Birmingham median annual salary £23,594 £22,750 £25,000
Median salary % change year-on-year +3.71% -9.00% +19.05%
10th Percentile £18,775 £17,388 £19,000
90th Percentile £38,750 £43,750 £48,750
West Midlands median annual salary £25,500 £22,250 £24,250
% change year-on-year +14.61% -8.25% +12.79%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Birmingham
Permanent vacancies in Birmingham with a recognized job title 3,825 3,688 4,612
% of permanent IT jobs with a recognized job title 96.71% 96.44% 95.66%
Number of salaries quoted 2,789 3,084 3,464
Birmingham median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -
10th Percentile £26,250 £26,250 £25,000
90th Percentile £70,000 £63,750 £68,750
West Midlands median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - -

Service Analyst
Job Vacancy Trend in Birmingham

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Analyst in Birmingham

Service Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in Birmingham.

Salary trend for Service Analyst in Birmingham

Service Analyst
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Service Analyst in Birmingham over the 6 months to 16 July 2018.

Salary histogram for Service Analyst in Birmingham

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in Birmingham

For the 6 months to 16 July 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring Service Analyst in the job title.

1 17 (47.22%) Windows
2 15 (41.67%) ITIL
3 14 (38.89%) Active Directory
4 12 (33.33%) Service Management
5 11 (30.56%) Microsoft
5 11 (30.56%) Microsoft Office
6 9 (25.00%) ITSM
7 7 (19.44%) Finance
7 7 (19.44%) Security Cleared
8 6 (16.67%) Service Delivery
8 6 (16.67%) SLA
8 6 (16.67%) Windows Server
9 5 (13.89%) Problem-Solving
9 5 (13.89%) Windows 7
9 5 (13.89%) Analytical Skills
9 5 (13.89%) Ticket Management
9 5 (13.89%) Citrix
9 5 (13.89%) SQL
9 5 (13.89%) Microsoft Excel
9 5 (13.89%) MS Exchange
9 5 (13.89%) SC Cleared
9 5 (13.89%) VMware
10 4 (11.11%) VPN
10 4 (11.11%) CRM
10 4 (11.11%) Cisco
10 4 (11.11%) Windows 10
11 3 (8.33%) Exchange Server 2010
11 3 (8.33%) Office 365
11 3 (8.33%) Windows 8
11 3 (8.33%) Windows Server 2012

Service Analyst Skill Set
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (13.89%) MS Exchange
2 3 (8.33%) Exchange Server 2010
3 2 (5.56%) SAS
Applications
1 11 (30.56%) Microsoft Office
2 5 (13.89%) Microsoft Excel
Cloud Services
1 3 (8.33%) Office 365
2 2 (5.56%) IaaS
2 2 (5.56%) Microsoft Azure
2 2 (5.56%) PaaS
2 2 (5.56%) SaaS
Communications & Networking
1 4 (11.11%) VPN
2 3 (8.33%) DHCP
2 3 (8.33%) DNS
2 3 (8.33%) Firewall
Database & Business Intelligence
1 3 (8.33%) SQL Server Integration Services
1 3 (8.33%) SQL Server Reporting Services
General
1 7 (19.44%) Finance
2 2 (5.56%) Manufacturing
2 2 (5.56%) Publishing
2 2 (5.56%) Retail
3 1 (2.78%) Legal
Libraries, Frameworks & Software Standards
1 2 (5.56%) .NET
1 2 (5.56%) XML
Miscellaneous
1 5 (13.89%) Analytical Skills
2 2 (5.56%) Management Information System
2 2 (5.56%) Self-Motivation
Operating Systems
1 17 (47.22%) Windows
2 6 (16.67%) Windows Server
3 5 (13.89%) Windows 7
4 4 (11.11%) Windows 10
5 3 (8.33%) Windows 8
5 3 (8.33%) Windows Server 2003
5 3 (8.33%) Windows Server 2008
5 3 (8.33%) Windows Server 2012
5 3 (8.33%) Windows XP
6 1 (2.78%) Linux
Processes & Methodologies
1 15 (41.67%) ITIL
2 12 (33.33%) Service Management
3 9 (25.00%) ITSM
4 6 (16.67%) Service Delivery
5 5 (13.89%) Problem-Solving
5 5 (13.89%) Ticket Management
6 4 (11.11%) CRM
7 3 (8.33%) Business Intelligence
7 3 (8.33%) Data Extraction
7 3 (8.33%) Data Management
8 2 (5.56%) Agile Software Development
8 2 (5.56%) Change Management
8 2 (5.56%) Dashboard Development
8 2 (5.56%) IT Strategy
8 2 (5.56%) ITIL V3
8 2 (5.56%) Project Management
9 1 (2.78%) Data Analysis
9 1 (2.78%) Process Management
9 1 (2.78%) Stakeholder Management
9 1 (2.78%) Waterfall
Programming Languages
1 5 (13.89%) SQL
2 2 (5.56%) PHP
2 2 (5.56%) VBA
Qualifications
1 7 (19.44%) Security Cleared
2 5 (13.89%) SC Cleared
3 2 (5.56%) BC Cleared
Quality Assurance & Compliance
1 6 (16.67%) SLA
2 1 (2.78%) ISO/IEC 20000
2 1 (2.78%) QA
System Software
1 14 (38.89%) Active Directory
2 3 (8.33%) VMware Infrastructure
3 2 (5.56%) Hyper-V
Systems Management
1 1 (2.78%) Systems Management Server (SMS)
Vendors
1 11 (30.56%) Microsoft
2 5 (13.89%) Citrix
2 5 (13.89%) VMware
3 4 (11.11%) Cisco
4 3 (8.33%) Juniper
5 2 (5.56%) Oracle
5 2 (5.56%) SAP
5 2 (5.56%) ServiceNow