Period
to 19 November 2017

The median annual salary for a Service Analyst was £28,750 in advertised job vacancies in Birmingham during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
West Midlands > Birmingham
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 156 170 144
Rank change year-on-year +14 -26 -7
Permanent jobs requiring a Service Analyst 41 48 48
As % of all permanent IT jobs advertised in Birmingham 1.08% 1.02% 1.21%
As % of the Job Titles category 1.12% 1.05% 1.25%
Number of salaries quoted 40 38 49
Birmingham median annual salary £28,750 £23,000 £21,000
Median salary % change year-on-year +25.00% +9.52% -40.00%
10th Percentile £19,250 £18,500 £19,000
90th Percentile £52,750 £30,925 £53,500
West Midlands median annual salary £22,000 £22,742 £21,500
% change year-on-year -3.26% +5.78% -25.22%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Birmingham
Permanent vacancies in Birmingham with a recognized job title 3669 4554 3841
% of permanent IT jobs with a recognized job title 96.22% 96.40% 97.12%
Number of salaries quoted 2941 3405 3211
Birmingham median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -
10th Percentile £26,250 £25,500 £25,500
90th Percentile £65,000 £66,250 £67,500
West Midlands median annual salary £40,000 £40,000 £40,000

Service Analyst
Job Vacancy Trend in Birmingham

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Analyst in Birmingham

Service Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in Birmingham.

Salary trend for Service Analyst in Birmingham

Service Analyst
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Service Analyst in Birmingham over the 6 months to 19 November 2017.

Salary histogram for Service Analyst in Birmingham

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in Birmingham

For the 6 months to 19 November 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring Service Analyst in the job title.

1 21 (51.22%) Microsoft
2 17 (41.46%) ITIL
3 15 (36.59%) Windows
4 11 (26.83%) Service Management
5 10 (24.39%) Active Directory
5 10 (24.39%) Finance
6 8 (19.51%) Firewall
6 8 (19.51%) Office 365
7 7 (17.07%) Microsoft Office
7 7 (17.07%) LAN
8 6 (14.63%) VMware
8 6 (14.63%) WAN
8 6 (14.63%) SQL
8 6 (14.63%) Citrix
9 5 (12.20%) Analytical Skills
9 5 (12.20%) Service Delivery
9 5 (12.20%) MCP
9 5 (12.20%) Unix
10 4 (9.76%) MS Exchange
10 4 (9.76%) DNS
10 4 (9.76%) Project Management
10 4 (9.76%) Change Management
10 4 (9.76%) ITIL Certification
10 4 (9.76%) Remedy
10 4 (9.76%) Sophos
10 4 (9.76%) Banking
10 4 (9.76%) French Language
10 4 (9.76%) German Language
10 4 (9.76%) Spanish Language
10 4 (9.76%) Degree

Service Analyst Skill Set
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (9.76%) MS Exchange
2 2 (4.88%) Blackberry Enterprise Server
2 2 (4.88%) Skype for Business
3 1 (2.44%) Cloud Foundry
3 1 (2.44%) JBoss
3 1 (2.44%) Tomcat
3 1 (2.44%) WebLogic
Applications
1 7 (17.07%) Microsoft Office
2 2 (4.88%) Microsoft Excel
Business Applications
1 2 (4.88%) Workfront
Cloud Services
1 8 (19.51%) Office 365
2 4 (9.76%) Mimecast
3 3 (7.32%) Microsoft Azure
4 1 (2.44%) Amazon AWS
4 1 (2.44%) G Suite
4 1 (2.44%) OpenShift
4 1 (2.44%) PaaS
4 1 (2.44%) SaaS
Communications & Networking
1 8 (19.51%) Firewall
2 7 (17.07%) LAN
3 6 (14.63%) WAN
4 4 (9.76%) DNS
5 3 (7.32%) DHCP
5 3 (7.32%) Unified Communications
5 3 (7.32%) VoIP
6 2 (4.88%) NetScaler
6 2 (4.88%) Network Security
6 2 (4.88%) PABX
6 2 (4.88%) Skype
6 2 (4.88%) VPN
6 2 (4.88%) Wi-Fi
7 1 (2.44%) TCP/IP
Database & Business Intelligence
1 2 (4.88%) DB2
1 2 (4.88%) SQL Server
1 2 (4.88%) SQL Server Integration Services
1 2 (4.88%) SQL Server Reporting Services
General
1 10 (24.39%) Finance
2 4 (9.76%) Banking
2 4 (9.76%) French Language
2 4 (9.76%) German Language
2 4 (9.76%) Spanish Language
3 3 (7.32%) Investment Banking
4 2 (4.88%) Retail
4 2 (4.88%) Telecoms
5 1 (2.44%) Marketing
Libraries, Frameworks & Software Standards
1 2 (4.88%) .NET
2 1 (2.44%) J2EE
2 1 (2.44%) Middleware
Miscellaneous
1 5 (12.20%) Analytical Skills
2 3 (7.32%) Blackberry
2 3 (7.32%) Data Centre
3 2 (4.88%) Data Structures
3 2 (4.88%) Fat Client
3 2 (4.88%) iPad
3 2 (4.88%) iPhone
3 2 (4.88%) Reference Data
3 2 (4.88%) RSA SecurID
3 2 (4.88%) Thin Client
3 2 (4.88%) Video Conferencing
4 1 (2.44%) Equities
4 1 (2.44%) Management Information System
4 1 (2.44%) Virtual Team
Operating Systems
1 15 (36.59%) Windows
2 5 (12.20%) Unix
3 3 (7.32%) Android
3 3 (7.32%) Linux
3 3 (7.32%) Windows Server 2008
4 2 (4.88%) Apple iOS
4 2 (4.88%) Mac OS X
4 2 (4.88%) Windows Mobile
5 1 (2.44%) Windows 10
5 1 (2.44%) Windows 7
5 1 (2.44%) Windows Server 2012
5 1 (2.44%) Windows XP
Processes & Methodologies
1 17 (41.46%) ITIL
2 11 (26.83%) Service Management
3 5 (12.20%) Service Delivery
4 4 (9.76%) Change Management
4 4 (9.76%) ITIL V3
4 4 (9.76%) Project Management
5 3 (7.32%) Dashboard Development
5 3 (7.32%) Problem Management
6 2 (4.88%) Business Intelligence
6 2 (4.88%) Continuous Improvement
6 2 (4.88%) Data Analysis
6 2 (4.88%) Data Governance
6 2 (4.88%) Data Management
6 2 (4.88%) ITSM
6 2 (4.88%) Project Planning
6 2 (4.88%) Runbook
6 2 (4.88%) Security Management
6 2 (4.88%) Stakeholder Management
6 2 (4.88%) Test Scripting
6 2 (4.88%) Visualisation
Programming Languages
1 6 (14.63%) SQL
2 4 (9.76%) PowerShell
3 3 (7.32%) Java
4 2 (4.88%) Python
4 2 (4.88%) VB
5 1 (2.44%) Perl
Qualifications
1 5 (12.20%) MCP
2 4 (9.76%) Degree
2 4 (9.76%) ITIL Certification
3 3 (7.32%) Microsoft Certification
4 2 (4.88%) CCNA
4 2 (4.88%) Cisco Certification
5 1 (2.44%) ISEB
5 1 (2.44%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 3 (7.32%) SLA
2 2 (4.88%) Data Quality
2 2 (4.88%) QA
3 1 (2.44%) ISO/IEC 20000
System Software
1 10 (24.39%) Active Directory
2 3 (7.32%) Virtual Desktop
3 2 (4.88%) VMware ESXi
3 2 (4.88%) VMware Infrastructure
3 2 (4.88%) vSphere
3 2 (4.88%) XenApp
3 2 (4.88%) XenDesktop
4 1 (2.44%) Docker
Systems Management
1 4 (9.76%) Microsoft Intune
2 3 (7.32%) SCCM
3 2 (4.88%) Jamf Pro
4 1 (2.44%) Systems Management Server (SMS)
Vendors
1 21 (51.22%) Microsoft
2 6 (14.63%) Citrix
2 6 (14.63%) VMware
3 4 (9.76%) Remedy
3 4 (9.76%) Sophos
4 3 (7.32%) Apple
4 3 (7.32%) LANDesk
4 3 (7.32%) ServiceNow
5 2 (4.88%) Acronis
5 2 (4.88%) CheckPoint
5 2 (4.88%) Dell
5 2 (4.88%) Juniper
5 2 (4.88%) MobileIron
5 2 (4.88%) Salesforce.com
5 2 (4.88%) Wyse
6 1 (2.44%) Adobe
6 1 (2.44%) Avaya
6 1 (2.44%) Google
6 1 (2.44%) Mitel
6 1 (2.44%) SAP