Period
to 19 January 2018

The median annual salary for a Service Analyst was £28,000 in advertised job vacancies in Birmingham during the 6 months to 19 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
West Midlands > Birmingham
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 154 166 134
Rank change year-on-year +12 -32 +1
Permanent jobs requiring a Service Analyst 36 46 53
As % of all permanent IT jobs advertised in Birmingham 0.98% 1.06% 1.40%
As % of the Job Titles category 1.01% 1.09% 1.44%
Number of salaries quoted 35 41 51
Birmingham median annual salary £28,000 £23,000 £21,000
Median salary % change year-on-year +21.74% +9.52% -25.00%
10th Percentile £20,102 £18,000 £19,000
90th Percentile £46,250 £38,750 £45,000
West Midlands median annual salary £21,500 £21,500 £21,000
% change year-on-year - +2.38% -16.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Birmingham
Permanent vacancies in Birmingham with a recognized job title 3,548 4,226 3,677
% of permanent IT jobs with a recognized job title 96.68% 97.02% 97.33%
Number of salaries quoted 2,694 3,167 3,094
Birmingham median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -
10th Percentile £26,250 £26,000 £25,000
90th Percentile £67,500 £66,250 £66,250
West Midlands median annual salary £40,000 £40,000 £40,000

Service Analyst
Job Vacancy Trend in Birmingham

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Analyst in Birmingham

Service Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in Birmingham.

Salary trend for Service Analyst in Birmingham

Service Analyst
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Service Analyst in Birmingham over the 6 months to 19 January 2018.

Salary histogram for Service Analyst in Birmingham

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in Birmingham

For the 6 months to 19 January 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring Service Analyst in the job title.

1 24 (66.67%) Microsoft
2 13 (36.11%) Windows
3 12 (33.33%) ITIL
4 9 (25.00%) Microsoft Office
4 9 (25.00%) Active Directory
5 8 (22.22%) SQL
5 8 (22.22%) Finance
5 8 (22.22%) Service Management
5 8 (22.22%) Office 365
6 6 (16.67%) VMware
6 6 (16.67%) Firewall
7 5 (13.89%) Service Delivery
7 5 (13.89%) MCP
7 5 (13.89%) Unix
7 5 (13.89%) Citrix
7 5 (13.89%) LAN
7 5 (13.89%) WAN
7 5 (13.89%) MS Exchange
8 4 (11.11%) Mimecast
8 4 (11.11%) Microsoft Intune
8 4 (11.11%) ITIL V3
8 4 (11.11%) Degree
8 4 (11.11%) PowerShell
8 4 (11.11%) SLA
8 4 (11.11%) ITIL Certification
8 4 (11.11%) Sophos
8 4 (11.11%) Banking
9 3 (8.33%) Data Management
9 3 (8.33%) SQL Server Reporting Services
9 3 (8.33%) Blackberry

Service Analyst Skill Set
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (13.89%) MS Exchange
2 2 (5.56%) Blackberry Enterprise Server
2 2 (5.56%) Skype for Business
3 1 (2.78%) Exchange Server 2003
3 1 (2.78%) SAS
Applications
1 9 (25.00%) Microsoft Office
2 3 (8.33%) Microsoft Excel
Cloud Services
1 8 (22.22%) Office 365
2 4 (11.11%) Mimecast
3 2 (5.56%) Microsoft Azure
Communications & Networking
1 6 (16.67%) Firewall
2 5 (13.89%) LAN
2 5 (13.89%) WAN
3 3 (8.33%) Unified Communications
4 2 (5.56%) DHCP
4 2 (5.56%) DNS
4 2 (5.56%) NetScaler
4 2 (5.56%) Skype
4 2 (5.56%) VPN
Database & Business Intelligence
1 3 (8.33%) SQL Server Integration Services
1 3 (8.33%) SQL Server Reporting Services
2 2 (5.56%) DB2
2 2 (5.56%) SQL Server
General
1 8 (22.22%) Finance
2 4 (11.11%) Banking
3 3 (8.33%) Investment Banking
4 2 (5.56%) Retail
5 1 (2.78%) French Language
5 1 (2.78%) German Language
5 1 (2.78%) Legal
5 1 (2.78%) Spanish Language
Libraries, Frameworks & Software Standards
1 3 (8.33%) .NET
2 1 (2.78%) XML
Miscellaneous
1 3 (8.33%) Analytical Skills
1 3 (8.33%) Blackberry
1 3 (8.33%) Video Conferencing
2 2 (5.56%) Data Centre
2 2 (5.56%) Data Structures
2 2 (5.56%) Fat Client
2 2 (5.56%) iPad
2 2 (5.56%) iPhone
2 2 (5.56%) Reference Data
2 2 (5.56%) RSA SecurID
2 2 (5.56%) Thin Client
3 1 (2.78%) Reinsurance
3 1 (2.78%) Virtual Team
Operating Systems
1 13 (36.11%) Windows
2 5 (13.89%) Unix
3 3 (8.33%) Windows Server 2008
4 2 (5.56%) Android
4 2 (5.56%) Apple iOS
4 2 (5.56%) Linux
4 2 (5.56%) Mac OS X
4 2 (5.56%) Windows 10
4 2 (5.56%) Windows Mobile
5 1 (2.78%) Windows Server 2012
5 1 (2.78%) Windows XP
Processes & Methodologies
1 12 (33.33%) ITIL
2 8 (22.22%) Service Management
3 5 (13.89%) Service Delivery
4 4 (11.11%) ITIL V3
5 3 (8.33%) Business Intelligence
5 3 (8.33%) Dashboard Development
5 3 (8.33%) Data Management
6 2 (5.56%) Change Management
6 2 (5.56%) Continuous Improvement
6 2 (5.56%) Data Analysis
6 2 (5.56%) Data Governance
6 2 (5.56%) Infrastructure Management
6 2 (5.56%) Mobile Device Management
6 2 (5.56%) Project Management
6 2 (5.56%) Runbook
6 2 (5.56%) Security Management
6 2 (5.56%) Software Deployment
6 2 (5.56%) Test Scripting
6 2 (5.56%) Visualisation
7 1 (2.78%) Coaching
Programming Languages
1 8 (22.22%) SQL
2 4 (11.11%) PowerShell
3 3 (8.33%) Java
4 2 (5.56%) Python
4 2 (5.56%) VB
5 1 (2.78%) Perl
5 1 (2.78%) PHP
5 1 (2.78%) VBA
Qualifications
1 5 (13.89%) MCP
2 4 (11.11%) Degree
2 4 (11.11%) ITIL Certification
3 3 (8.33%) Microsoft Certification
Quality Assurance & Compliance
1 4 (11.11%) SLA
2 2 (5.56%) Data Quality
2 2 (5.56%) QA
System Software
1 9 (25.00%) Active Directory
2 3 (8.33%) Virtual Desktop
3 2 (5.56%) VMware ESXi
3 2 (5.56%) VMware Infrastructure
3 2 (5.56%) vSphere
3 2 (5.56%) XenApp
3 2 (5.56%) XenDesktop
Systems Management
1 4 (11.11%) Microsoft Intune
2 3 (8.33%) SCCM
3 2 (5.56%) Jamf Pro
4 1 (2.78%) Systems Management Server (SMS)
Vendors
1 24 (66.67%) Microsoft
2 6 (16.67%) VMware
3 5 (13.89%) Citrix
4 4 (11.11%) Sophos
5 3 (8.33%) Apple
6 2 (5.56%) Acronis
6 2 (5.56%) CheckPoint
6 2 (5.56%) Dell
6 2 (5.56%) Juniper
6 2 (5.56%) MobileIron
6 2 (5.56%) Salesforce.com
6 2 (5.56%) Wyse
7 1 (2.78%) Adobe
7 1 (2.78%) Ivanti
7 1 (2.78%) Oracle
7 1 (2.78%) Remedy
7 1 (2.78%) SAP
7 1 (2.78%) ServiceNow