Period
to 23 January 2018

The median annual salary for a Technical Support was £29,250 in advertised job vacancies in Birmingham during the 6 months to 23 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
West Midlands > Birmingham
6 months to
23 Jan 2018
Same period 2017 Same period 2016
Rank 145 180 173
Rank change year-on-year +35 -7 -4
Permanent jobs requiring a Technical Support 39 22 14
As % of all permanent IT jobs advertised in Birmingham 1.06% 0.51% 0.37%
As % of the Job Titles category 1.10% 0.52% 0.38%
Number of salaries quoted 26 16 11
Birmingham median annual salary £29,250 £37,500 £27,000
Median salary % change year-on-year -22.00% +38.89% -25.00%
10th Percentile £25,125 £21,000 £20,000
90th Percentile £46,250 £38,750 £38,750
West Midlands median annual salary £30,000 £28,000 £25,500
% change year-on-year +7.14% +9.80% -25.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Birmingham
Permanent vacancies in Birmingham with a recognized job title 3,557 4,198 3,655
% of permanent IT jobs with a recognized job title 96.68% 97.04% 97.23%
Number of salaries quoted 2,689 3,157 3,063
Birmingham median annual salary £45,000 £42,500 £42,350
Median salary % change year-on-year +5.88% +0.35% -0.35%
10th Percentile £26,250 £26,000 £25,000
90th Percentile £68,750 £66,250 £66,250
West Midlands median annual salary £40,000 £40,000 £40,000

Technical Support
Job Vacancy Trend in Birmingham

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Technical Support in Birmingham

Technical Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in Birmingham.

Salary trend for Technical Support in Birmingham

Technical Support
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Technical Support in Birmingham over the 6 months to 23 January 2018.

Salary histogram for Technical Support in Birmingham

Technical Support Skill Set
Top 30 Co-occurring IT Skills in Birmingham

For the 6 months to 23 January 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring Technical Support in the job title.

1 29 (74.36%) Microsoft
2 20 (51.28%) VMware
3 19 (48.72%) VMware Infrastructure
3 19 (48.72%) Windows
4 17 (43.59%) Hyper-V
5 16 (41.03%) ITIL
5 16 (41.03%) Windows Server
6 14 (35.90%) Data Centre
7 13 (33.33%) Microsoft Azure
8 12 (30.77%) MS Exchange
8 12 (30.77%) Exchange Server 2010
9 10 (25.64%) Continuous Improvement
9 10 (25.64%) Public Cloud
9 10 (25.64%) Driving Licence
9 10 (25.64%) SCVMM
9 10 (25.64%) Degree
9 10 (25.64%) Firewall
10 9 (23.08%) Windows Server 2008
10 9 (23.08%) LAN
10 9 (23.08%) WAN
10 9 (23.08%) SQL
11 8 (20.51%) VoIP
11 8 (20.51%) SLA
11 8 (20.51%) Office 365
12 7 (17.95%) AVG
12 7 (17.95%) Exchange Server 2013
12 7 (17.95%) DBS Check
12 7 (17.95%) Virtual Environments
12 7 (17.95%) Computer Science Degree
12 7 (17.95%) TCP/IP

Technical Support Skill Set
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (30.77%) Exchange Server 2010
1 12 (30.77%) MS Exchange
2 7 (17.95%) Exchange Server 2013
Applications
1 3 (7.69%) Microsoft Office
1 3 (7.69%) Photoshop
2 1 (2.56%) Microsoft Excel
Business Applications
1 1 (2.56%) NetSuite
Cloud Services
1 13 (33.33%) Microsoft Azure
2 8 (20.51%) Office 365
3 5 (12.82%) Amazon AWS
3 5 (12.82%) Amazon EC2
3 5 (12.82%) AWS CloudFormation
Communications & Networking
1 10 (25.64%) Firewall
2 9 (23.08%) LAN
2 9 (23.08%) WAN
3 8 (20.51%) VoIP
4 7 (17.95%) TCP/IP
4 7 (17.95%) VLAN
5 5 (12.82%) NetScaler
6 2 (5.13%) DNS
6 2 (5.13%) OSPF
7 1 (2.56%) DHCP
7 1 (2.56%) Extranet
7 1 (2.56%) Fibre Channel
7 1 (2.56%) FTP
7 1 (2.56%) Internet
7 1 (2.56%) Skype
7 1 (2.56%) VPN
7 1 (2.56%) Wi-Fi
Database & Business Intelligence
1 1 (2.56%) Apache Cassandra
1 1 (2.56%) Crystal Reports
1 1 (2.56%) MySQL
1 1 (2.56%) NoSQL
1 1 (2.56%) SQL Server
1 1 (2.56%) SQL Server 2014
1 1 (2.56%) SQL Server 2016
1 1 (2.56%) SQL Server Integration Services
1 1 (2.56%) SQL Server Reporting Services
General
1 3 (7.69%) Electronics
2 2 (5.13%) Finance
3 1 (2.56%) Banking
3 1 (2.56%) Investment Banking
3 1 (2.56%) Manufacturing
Libraries, Frameworks & Software Standards
1 5 (12.82%) .NET
2 1 (2.56%) FIX Protocol
2 1 (2.56%) Hibernate
2 1 (2.56%) RabbitMQ
Miscellaneous
1 14 (35.90%) Data Centre
2 10 (25.64%) Driving Licence
2 10 (25.64%) Public Cloud
3 7 (17.95%) AS400
3 7 (17.95%) Computer Science
3 7 (17.95%) iSeries
4 3 (7.69%) Graphic Design
5 2 (5.13%) Analytical Skills
6 1 (2.56%) Linux Command Line
6 1 (2.56%) Management Information System
6 1 (2.56%) PKI
6 1 (2.56%) Smartphone
Operating Systems
1 19 (48.72%) Windows
2 16 (41.03%) Windows Server
3 9 (23.08%) Windows Server 2008
4 7 (17.95%) Linux
4 7 (17.95%) OS/400
5 1 (2.56%) Debian
5 1 (2.56%) Mac OS X
5 1 (2.56%) Ubuntu
5 1 (2.56%) Windows Server 2012
Processes & Methodologies
1 16 (41.03%) ITIL
2 10 (25.64%) Continuous Improvement
3 7 (17.95%) Project Management
3 7 (17.95%) Software Engineering
3 7 (17.95%) Virtual Environments
4 6 (15.38%) Change Management
4 6 (15.38%) Problem Management
4 6 (15.38%) Root Cause Analysis
4 6 (15.38%) Service Management
5 5 (12.82%) Configuration Management
5 5 (12.82%) DevOps
5 5 (12.82%) Infrastructure Monitoring
5 5 (12.82%) Migration
5 5 (12.82%) Runbook
5 5 (12.82%) Service Delivery
5 5 (12.82%) Test Automation
6 2 (5.13%) Asset Management
6 2 (5.13%) Network Management
7 1 (2.56%) Continuous Delivery
7 1 (2.56%) Patch Management
Programming Languages
1 9 (23.08%) SQL
2 7 (17.95%) RPG
3 6 (15.38%) PowerShell
4 5 (12.82%) Java
4 5 (12.82%) JavaScript
4 5 (12.82%) Perl
4 5 (12.82%) Python
4 5 (12.82%) Ruby
4 5 (12.82%) VBScript
5 1 (2.56%) Bash Shell
Qualifications
1 10 (25.64%) Degree
2 7 (17.95%) Computer Science Degree
2 7 (17.95%) DBS Check
2 7 (17.95%) ITIL Certification
3 3 (7.69%) HNC
4 1 (2.56%) MCITP
4 1 (2.56%) MCSA
4 1 (2.56%) MCSE
4 1 (2.56%) Microsoft Certification
4 1 (2.56%) SC Cleared
4 1 (2.56%) Security Cleared
Quality Assurance & Compliance
1 8 (20.51%) SLA
System Software
1 19 (48.72%) VMware Infrastructure
2 17 (43.59%) Hyper-V
3 5 (12.82%) Docker
3 5 (12.82%) Microsoft App-V
3 5 (12.82%) Virtual Machines
3 5 (12.82%) VMware ESXi
3 5 (12.82%) vSphere
3 5 (12.82%) XenApp
3 5 (12.82%) XenDesktop
4 4 (10.26%) Active Directory
5 2 (5.13%) Firmware
6 1 (2.56%) Microsoft Virtual Server
6 1 (2.56%) Virtual Servers
Systems Management
1 10 (25.64%) SCVMM
2 5 (12.82%) Ansible
2 5 (12.82%) Norton AntiVirus
2 5 (12.82%) Opscode Chef
2 5 (12.82%) Puppet
2 5 (12.82%) Salt
2 5 (12.82%) SCCM
2 5 (12.82%) SCOM
2 5 (12.82%) vCenter Server
2 5 (12.82%) vMotion
3 1 (2.56%) Backup Exec
3 1 (2.56%) PowerCLI
3 1 (2.56%) WSUS
Vendors
1 29 (74.36%) Microsoft
2 20 (51.28%) VMware
3 7 (17.95%) AVG
3 7 (17.95%) Sophos
4 5 (12.82%) BMC
4 5 (12.82%) Citrix
4 5 (12.82%) Ivanti
4 5 (12.82%) McAfee
4 5 (12.82%) Symantec
5 3 (7.69%) Adobe
5 3 (7.69%) Cisco
5 3 (7.69%) Fortinet
6 2 (5.13%) Apple
6 2 (5.13%) CheckPoint
6 2 (5.13%) HP
6 2 (5.13%) NetApp
7 1 (2.56%) EMC
7 1 (2.56%) Epicor
7 1 (2.56%) IBM
7 1 (2.56%) Sage