Period
to 20 November 2017

The median annual salary for a Technical Support was £30,000 in advertised job vacancies in the West Midlands during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > West Midlands
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 239 272 264
Rank change year-on-year +33 -8 -15
Permanent jobs requiring a Technical Support 90 65 66
As % of all permanent IT jobs advertised in the West Midlands 0.89% 0.57% 0.60%
As % of the Job Titles category 0.92% 0.60% 0.63%
Number of salaries quoted 76 55 55
West Midlands median annual salary £30,000 £27,500 £27,000
Median salary % change year-on-year +9.09% +1.85% -15.63%
10th Percentile £21,125 £21,000 £20,065
90th Percentile £46,250 £38,750 £39,600
England median annual salary £30,000 £30,000 £30,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9736 10875 10545
% of permanent IT jobs with a recognized job title 96.42% 96.15% 96.59%
Number of salaries quoted 7999 8616 8763
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,500 £24,000
90th Percentile £63,750 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Technical Support
Job Vacancy Trend in the West Midlands

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Technical Support in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the West Midlands.

Salary trend for Technical Support in the West Midlands

Technical Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Technical Support in the West Midlands over the 6 months to 20 November 2017.

Salary histogram for Technical Support in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +17 30 £29,250 +1.74% 3
Shropshire +6 14 £45,000 +5.88% 1
Warwickshire +1 11 £40,000 +42.86%
Coventry +16 8 £20,750 -30.83%
Worcestershire -1 7 £26,500 -30.26% 1
Solihull +2 5 £25,500 -32.00% 2
Staffordshire -2 5 £22,000 - 1
Halesowen - 1 £42,500 -
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 20 November 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Technical Support in the job title.

1 48 (53.33%) Windows
2 43 (47.78%) Microsoft
3 29 (32.22%) VMware
4 25 (27.78%) VMware Infrastructure
5 22 (24.44%) SQL
6 21 (23.33%) Internet
6 21 (23.33%) Hyper-V
7 20 (22.22%) Root Cause Analysis
8 19 (21.11%) Firewall
9 17 (18.89%) Windows Server
10 16 (17.78%) Degree
11 15 (16.67%) Windows Server 2008
11 15 (16.67%) ITIL
12 14 (15.56%) Active Directory
12 14 (15.56%) SCCM
13 12 (13.33%) TCP/IP
13 12 (13.33%) MS Exchange
13 12 (13.33%) LAN
13 12 (13.33%) Service Management
13 12 (13.33%) Windows Server 2003
14 11 (12.22%) Change Management
14 11 (12.22%) Stakeholder Management
14 11 (12.22%) Linux
14 11 (12.22%) SCOM
14 11 (12.22%) PowerShell
14 11 (12.22%) Agile Software Development
14 11 (12.22%) Data Centre
15 10 (11.11%) Office 365
15 10 (11.11%) Continuous Improvement
15 10 (11.11%) Microsoft Azure

Technical Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (13.33%) MS Exchange
2 5 (5.56%) Exchange Server 2010
3 4 (4.44%) Exchange Server 2013
4 3 (3.33%) IIS
5 2 (2.22%) SharePoint
6 1 (1.11%) Apache
6 1 (1.11%) Blackberry Enterprise Server
6 1 (1.11%) Exchange Server 2003
6 1 (1.11%) nginx
Applications
1 7 (7.78%) Microsoft Office
2 2 (2.22%) Photoshop
3 1 (1.11%) Microsoft Excel
3 1 (1.11%) Microsoft Project
Business Applications
1 1 (1.11%) NetSuite
Cloud Services
1 10 (11.11%) Microsoft Azure
1 10 (11.11%) Office 365
2 5 (5.56%) Amazon AWS
2 5 (5.56%) Amazon EC2
2 5 (5.56%) AWS CloudFormation
Communications & Networking
1 21 (23.33%) Internet
2 19 (21.11%) Firewall
3 12 (13.33%) LAN
3 12 (13.33%) TCP/IP
4 10 (11.11%) DNS
4 10 (11.11%) WAN
5 9 (10.00%) SAN
6 8 (8.89%) DHCP
7 7 (7.78%) NAS
7 7 (7.78%) VoIP
8 6 (6.67%) VLAN
8 6 (6.67%) VPN
9 5 (5.56%) TETRA
10 4 (4.44%) DMZ
10 4 (4.44%) IPsec
10 4 (4.44%) Network Security
10 4 (4.44%) SSL
11 2 (2.22%) ADSL
11 2 (2.22%) SMTP
11 2 (2.22%) Structured Cabling
Database & Business Intelligence
1 6 (6.67%) SQL Server
2 5 (5.56%) SQL Server 2012
3 4 (4.44%) SQL Server 2000
3 4 (4.44%) SQL Server 2008
4 3 (3.33%) SQL Server 2005
5 1 (1.11%) Crystal Reports
5 1 (1.11%) SQL Server 2014
5 1 (1.11%) SQL Server Integration Services
5 1 (1.11%) SQL Server Reporting Services
General
1 8 (8.89%) Retail
2 6 (6.67%) Telecoms
3 4 (4.44%) French Language
3 4 (4.44%) German Language
4 3 (3.33%) Local Government
5 2 (2.22%) Electronics
5 2 (2.22%) Manufacturing
6 1 (1.11%) Automotive
6 1 (1.11%) Finance
Libraries, Frameworks & Software Standards
1 6 (6.67%) WAP
2 5 (5.56%) .NET
Miscellaneous
1 11 (12.22%) Data Centre
2 10 (11.11%) Computer Science
3 9 (10.00%) SCADA
4 8 (8.89%) Clustering
5 7 (7.78%) Analytical Skills
5 7 (7.78%) AS400
5 7 (7.78%) iSeries
6 6 (6.67%) Driving Licence
7 5 (5.56%) Public Cloud
8 4 (4.44%) Enterprise Storage
9 2 (2.22%) Fat Client
9 2 (2.22%) Graphic Design
9 2 (2.22%) Smartphone
9 2 (2.22%) Thin Client
10 1 (1.11%) Blackberry
Operating Systems
1 48 (53.33%) Windows
2 17 (18.89%) Windows Server
3 15 (16.67%) Windows Server 2008
4 12 (13.33%) Windows Server 2003
5 11 (12.22%) Linux
6 7 (7.78%) OS/400
6 7 (7.78%) Windows 10
7 5 (5.56%) Windows 7
7 5 (5.56%) Windows XP
8 4 (4.44%) Windows Server 2012
9 3 (3.33%) Windows Vista
10 2 (2.22%) Unix
10 2 (2.22%) Windows 8
11 1 (1.11%) CentOS
11 1 (1.11%) Fedora
11 1 (1.11%) Mac OS X
11 1 (1.11%) SUSE
Processes & Methodologies
1 20 (22.22%) Root Cause Analysis
2 15 (16.67%) ITIL
3 12 (13.33%) Service Management
4 11 (12.22%) Agile Software Development
4 11 (12.22%) Change Management
4 11 (12.22%) Stakeholder Management
5 10 (11.11%) Continuous Improvement
5 10 (11.11%) Software Engineering
6 7 (7.78%) Problem Management
6 7 (7.78%) Project Management
6 7 (7.78%) Virtual Environments
7 6 (6.67%) Infrastructure Management
7 6 (6.67%) Mentoring
8 5 (5.56%) Configuration Management
8 5 (5.56%) Cybersecurity
8 5 (5.56%) DevOps
8 5 (5.56%) Infrastructure Monitoring
8 5 (5.56%) IT Strategy
8 5 (5.56%) Test Automation
8 5 (5.56%) Time Management
Programming Languages
1 22 (24.44%) SQL
2 11 (12.22%) PowerShell
3 7 (7.78%) RPG
4 5 (5.56%) Java
4 5 (5.56%) JavaScript
4 5 (5.56%) Perl
4 5 (5.56%) Python
4 5 (5.56%) Ruby
4 5 (5.56%) VBScript
Qualifications
1 16 (17.78%) Degree
2 10 (11.11%) Computer Science Degree
3 9 (10.00%) Microsoft Certification
4 8 (8.89%) MCSE
5 7 (7.78%) MCITP
5 7 (7.78%) MCSA
6 6 (6.67%) SC Cleared
6 6 (6.67%) Security Cleared
7 5 (5.56%) CESG Certified Professional
7 5 (5.56%) CISM
7 5 (5.56%) CISSP
8 4 (4.44%) ITIL Certification
9 3 (3.33%) DBS Check
9 3 (3.33%) MCP
10 2 (2.22%) HNC
Quality Assurance & Compliance
1 5 (5.56%) Cyber Essentials
1 5 (5.56%) GDPR
1 5 (5.56%) SLA
2 4 (4.44%) BS25999
2 4 (4.44%) ISO/IEC 20000
2 4 (4.44%) ISO/IEC 27001
System Software
1 25 (27.78%) VMware Infrastructure
2 21 (23.33%) Hyper-V
3 14 (15.56%) Active Directory
4 6 (6.67%) UAG
5 5 (5.56%) Docker
5 5 (5.56%) Virtual Machines
6 4 (4.44%) XenApp
7 2 (2.22%) BitLocker
7 2 (2.22%) Virtual Desktop
7 2 (2.22%) XenDesktop
7 2 (2.22%) XenServer
8 1 (1.11%) Firmware
8 1 (1.11%) Microsoft Virtual Server
8 1 (1.11%) Postfix
8 1 (1.11%) Virtual Servers
8 1 (1.11%) vSphere
Systems Management
1 14 (15.56%) SCCM
2 11 (12.22%) SCOM
3 8 (8.89%) Microsoft Clustering
4 6 (6.67%) Microsoft Data Protection Manager
4 6 (6.67%) WSUS
5 5 (5.56%) Ansible
5 5 (5.56%) Norton AntiVirus
5 5 (5.56%) Opscode Chef
5 5 (5.56%) Puppet
5 5 (5.56%) Salt
5 5 (5.56%) SCVMM
6 2 (2.22%) Backup Exec
6 2 (2.22%) Control-M
7 1 (1.11%) Nagios
7 1 (1.11%) Simpana
Vendors
1 43 (47.78%) Microsoft
2 29 (32.22%) VMware
3 8 (8.89%) Citrix
4 7 (7.78%) BMC
4 7 (7.78%) Cisco
5 5 (5.56%) McAfee
5 5 (5.56%) NetApp
5 5 (5.56%) Symantec
6 4 (4.44%) Dell
6 4 (4.44%) EqualLogic
6 4 (4.44%) Motorola
7 3 (3.33%) AVG
7 3 (3.33%) Sophos
7 3 (3.33%) Veeam
8 2 (2.22%) Adobe
8 2 (2.22%) Apple
8 2 (2.22%) Becrypt
8 2 (2.22%) CheckPoint
8 2 (2.22%) Wyse
9 1 (1.11%) F5