The median annual salary for a Technical Support was £26,500 in advertised job vacancies in the West Midlands during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England / West Midlands
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 196 211 187
Rank change year-on-year +15 -24  
Permanent jobs requiring a Technical Support 36 28 41
As % of all permanent IT jobs advertised in the West Midlands 0.70% 0.45% 0.72%
As % of the Job Titles category 0.72% 0.47% 0.75%
Number of salaries quoted 33 23 36
Median salary £26,500 £27,500 £25,000
Median salary % change year-on-year -3.63% +10.00%  
90% offered a salary of more than £20,000 £22,600 £20,500
10% offered a salary of more than £40,000 £41,500 £36,000
UK excluding London median salary £29,000 £27,500 £28,500
% change year-on-year +5.45% -3.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 4998 5922 5498
As % of all permanent IT job vacancies advertised in the West Midlands 96.90% 96.23% 96.85%
Number of salaries quoted 4230 4644 4558
Median salary £40,000 £39,000 £40,000
Median salary % change year-on-year +2.56% -2.50%  
90% offered a salary of more than £25,000 £24,500 £24,250
10% offered a salary of more than £55,000 £60,000 £60,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Technical Support
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured Technical Support in the job title.

Job vacancy trend for Technical Support in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the West Midlands.

Salary trend for Technical Support in the West Midlands

Technical Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Technical Support in the West Midlands over the 3 months to 27 June 2017.

Salary histogram for Technical Support in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +12 9 £40,000 +6.66%
Solihull +2 7 £25,500 +13.33% 3
Birmingham +4 6 £26,250 -4.54% 1
Shropshire +9 4 £26,500 -37.64%
Worcestershire - 4 £31,000 - 1
Coventry - 4 £20,000 -
Staffordshire +16 1 - -
Halesowen - 1 £25,000 -
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 27 June 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Technical Support in the job title.

1 36 (60.00%) Windows
2 31 (51.67%) Microsoft
3 19 (31.67%) VMware
4 17 (28.33%) VMware Infrastructure
5 15 (25.00%) Firewall
5 15 (25.00%) Linux
6 13 (21.67%) MS Exchange
7 12 (20.00%) Active Directory
7 12 (20.00%) Hyper-V
8 11 (18.33%) Windows Server
8 11 (18.33%) TCP/IP
8 11 (18.33%) SQL Server
9 10 (16.67%) Load Balancing
10 9 (15.00%) Windows Server 2008
10 9 (15.00%) Microsoft Clustering
10 9 (15.00%) Enterprise Storage
10 9 (15.00%) Windows Server 2012
10 9 (15.00%) IIS
10 9 (15.00%) Cisco
10 9 (15.00%) Citrix
10 9 (15.00%) NetApp
10 9 (15.00%) Clustering
10 9 (15.00%) Retail
11 8 (13.33%) Finance
11 8 (13.33%) Microsoft Office
11 8 (13.33%) SQL
11 8 (13.33%) Oracle
12 7 (11.67%) ISO/IEC 27001
12 7 (11.67%) BS25999
12 7 (11.67%) ISO/IEC 20000

Technical Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (21.67%) MS Exchange
2 9 (15.00%) IIS
3 2 (3.33%) Blackberry Enterprise Server
3 2 (3.33%) Exchange Server 2010
4 1 (1.67%) Site Server
Applications
1 8 (13.33%) Microsoft Office
2 1 (1.67%) Microsoft Excel
2 1 (1.67%) Microsoft Project
Business Applications
1 1 (1.67%) Northgate Housing
Cloud Services
1 3 (5.00%) Amazon AWS
1 3 (5.00%) Office 365
2 1 (1.67%) Microsoft Azure
2 1 (1.67%) Mimecast
Communications & Networking
1 15 (25.00%) Firewall
2 11 (18.33%) TCP/IP
3 7 (11.67%) Internet
3 7 (11.67%) LAN
4 5 (8.33%) SAN
4 5 (8.33%) WAN
5 4 (6.67%) ADSL
5 4 (6.67%) DNS
5 4 (6.67%) NAS
5 4 (6.67%) SMTP
5 4 (6.67%) SSL
6 3 (5.00%) VLAN
7 2 (3.33%) IPv4
7 2 (3.33%) IPv6
7 2 (3.33%) LDAP
7 2 (3.33%) OSPF
7 2 (3.33%) RIP
7 2 (3.33%) TETRA
7 2 (3.33%) VoIP
7 2 (3.33%) VPN
Database & Business Intelligence
1 11 (18.33%) SQL Server
2 5 (8.33%) Oracle Database
2 5 (8.33%) SQL Server 2012
3 4 (6.67%) SQL Server 2008
3 4 (6.67%) SQL Server 2014
4 3 (5.00%) MongoDB
5 2 (3.33%) Oracle Exadata
6 1 (1.67%) SQL Server 2000
General
1 9 (15.00%) Retail
2 8 (13.33%) Finance
3 5 (8.33%) Manufacturing
4 2 (3.33%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (5.00%) CSS
1 3 (5.00%) HTML
1 3 (5.00%) Web Services
2 2 (3.33%) EDI
3 1 (1.67%) .NET
3 1 (1.67%) .NET Framework
3 1 (1.67%) Middleware
Miscellaneous
1 9 (15.00%) Clustering
1 9 (15.00%) Enterprise Storage
2 7 (11.67%) Analytical Skills
3 3 (5.00%) Data Centre
4 2 (3.33%) Blackberry
4 2 (3.33%) Computer Science
4 2 (3.33%) EMC VNX
4 2 (3.33%) Life Science
4 2 (3.33%) Linux Command Line
4 2 (3.33%) Smartphone
5 1 (1.67%) Driving Licence
Operating Systems
1 36 (60.00%) Windows
2 15 (25.00%) Linux
3 11 (18.33%) Windows Server
4 9 (15.00%) Windows Server 2008
4 9 (15.00%) Windows Server 2012
5 6 (10.00%) Unix
6 5 (8.33%) Windows 7
7 4 (6.67%) Windows 10
8 3 (5.00%) Windows 8
8 3 (5.00%) Windows Server 2003
9 2 (3.33%) Fedora
9 2 (3.33%) Mac OS X
9 2 (3.33%) Solaris
9 2 (3.33%) SUSE
9 2 (3.33%) Ubuntu
Processes & Methodologies
1 10 (16.67%) Load Balancing
2 6 (10.00%) Data Protection
2 6 (10.00%) Root Cause Analysis
2 6 (10.00%) Server Building
3 5 (8.33%) ITIL
3 5 (8.33%) Project Management
4 3 (5.00%) Chat Support
4 3 (5.00%) Data Security
4 3 (5.00%) ERP
4 3 (5.00%) Incident Management
4 3 (5.00%) Information Security
5 2 (3.33%) Business Intelligence
5 2 (3.33%) Disaster Recovery
5 2 (3.33%) High Availability
5 2 (3.33%) Kalman Filter
5 2 (3.33%) People Management
5 2 (3.33%) Risk Management
5 2 (3.33%) Service Delivery
5 2 (3.33%) Software Engineering
6 1 (1.67%) B2B
Programming Languages
1 8 (13.33%) SQL
2 3 (5.00%) Bash Shell
2 3 (5.00%) JavaScript
2 3 (5.00%) Python
3 1 (1.67%) Java
3 1 (1.67%) Korn
3 1 (1.67%) T-SQL
3 1 (1.67%) VB.NET
Qualifications
1 5 (8.33%) Degree
2 2 (3.33%) Computer Science Degree
2 2 (3.33%) Microsoft Certification
3 1 (1.67%) Cisco Certification
3 1 (1.67%) DBS Check
3 1 (1.67%) ITIL Certification
3 1 (1.67%) MCP
3 1 (1.67%) MCSE
3 1 (1.67%) SC Cleared
3 1 (1.67%) Security Cleared
Quality Assurance & Compliance
1 7 (11.67%) BS25999
1 7 (11.67%) ISO/IEC 20000
1 7 (11.67%) ISO/IEC 27001
2 4 (6.67%) SLA
3 1 (1.67%) PMO
System Software
1 17 (28.33%) VMware Infrastructure
2 12 (20.00%) Active Directory
2 12 (20.00%) Hyper-V
3 4 (6.67%) VMware ESXi
3 4 (6.67%) XenApp
4 2 (3.33%) XenDesktop
4 2 (3.33%) XenServer
5 1 (1.67%) Terminal Services
Systems Management
1 9 (15.00%) Microsoft Clustering
2 4 (6.67%) vCenter Server
3 3 (5.00%) Backup Exec
3 3 (5.00%) Norton AntiVirus
4 2 (3.33%) HP Data Protector
4 2 (3.33%) NetBackup
4 2 (3.33%) Oracle ZFS
4 2 (3.33%) SCCM
4 2 (3.33%) Tivoli Storage Manager
5 1 (1.67%) Nagios
5 1 (1.67%) Netcool
5 1 (1.67%) Netcool/OMNIbus
5 1 (1.67%) SCOM
5 1 (1.67%) Tivoli
Vendors
1 31 (51.67%) Microsoft
2 19 (31.67%) VMware
3 9 (15.00%) Cisco
3 9 (15.00%) Citrix
3 9 (15.00%) NetApp
4 8 (13.33%) Oracle
5 7 (11.67%) Dell
5 7 (11.67%) EqualLogic
6 3 (5.00%) arcserve
6 3 (5.00%) McAfee
6 3 (5.00%) Symantec
7 2 (3.33%) 3PAR
7 2 (3.33%) Barracuda Networks
7 2 (3.33%) Brocade
7 2 (3.33%) EMC
7 2 (3.33%) HP
7 2 (3.33%) IBM
7 2 (3.33%) Red Hat
7 2 (3.33%) SAP
7 2 (3.33%) Veritas
Solihull, West Midlands (County)
Burns Sheehan
Salary: £30000.00 - £45000.00 per annum + Bonus
Posted: 1 hour ago
Solihull, West Midlands (County)
Senitor Associates
Salary: £18000 - £25000 per annum + Great Company + Bonus
Posted: Yesterday
Solihull, West Midlands (County)
RecruitmentRevolution.com Limited
Salary: From £24,000 to £27,000 per annum + shift allowance + Benefits
Posted: 16 hours ago
Ross-On-Wye, Herefordshire
Evolution Recruitment Solutions
Salary: Competitive Salary - Please contact for details
Posted: 4 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £25000.00 per annum
Posted: 21 days ago
Worcester, Worcestershire
Direct Company
Posted: 6 days ago