Technical Support Job Trends in the West Midlands

Technical Support
England > West Midlands

The median Technical Support salary in the West Midlands is £42,500 per year, according to job vacancies posted during the 6 months leading to 10 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Aug 2026
Same period 2025 Same period 2024
Rank 59 76 119
Rank change year-on-year +17 +43 +77
Permanent jobs requiring a Technical Support 175 108 110
As % of all permanent jobs in the West Midlands 2.05% 3.14% 1.70%
As % of the Job Titles category 2.19% 3.49% 1.79%
Number of salaries quoted 115 87 90
10th Percentile £32,000 £26,750 £25,000
25th Percentile £40,000 £29,750 £30,000
Median annual salary (50th Percentile) £42,500 £34,011 £42,500
Median % change year-on-year +24.96% -19.97% +54.55%
75th Percentile £47,000 £38,750 £50,000
90th Percentile £55,000 £42,250 -
England median annual salary £40,000 £34,011 £37,500
% change year-on-year +17.61% -9.30% +7.14%

All Permanent IT Job Roles
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 8,004 3,091 6,133
% of permanent jobs with a recognized job title 93.94% 89.83% 94.69%
Number of salaries quoted 5,920 2,119 4,066
10th Percentile £31,250 £28,000 £28,000
25th Percentile £40,000 £32,656 £35,700
Median annual salary (50th Percentile) £55,000 £50,000 £50,000
Median % change year-on-year +10.00% - -4.76%
75th Percentile £70,000 £66,875 £65,000
90th Percentile £85,000 £80,000 £80,000
England median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Technical Support
Job Vacancy Trend in the West Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title relative to all permanent IT jobs advertised in the West Midlands.

Technical Support job vacancy trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

Salary distribution trend for Technical Support job vacancies in the West Midlands.

Salary distribution trend for Technical Support job vacancies in the West Midlands

Technical Support
Salary Histogram in the West Midlands

Salary distribution for jobs citing Technical Support in the West Midlands over the 6 months to 10 August 2026.

Salary histogram for Technical Support in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 6 months to 10 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Staffordshire +7 39 £47,000 +27.03% 2
Warwickshire -13 30 £40,000 +27.65%
Shropshire +4 29 £40,000 -
Birmingham -7 27 £55,000 +77.42% 4
Coventry -10 16 £42,000 +33.33%
Worcestershire -18 16 £42,500 +24.96% 5
Wolverhampton -21 5 £38,500 -3.75%
West Bromwich - 5 - -
Dudley - 4 - -
Technical Support
England

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the West Midlands

For the 6 months to 10 August 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Technical Support in the job title.

1 69 (39.43%) Problem-Solving
2 44 (25.14%) Continuous Improvement
3 35 (20.00%) Customer Service
4 28 (16.00%) Windows
5 23 (13.14%) Customer Experience
6 22 (12.57%) Root Cause Analysis
7 21 (12.00%) Presales
8 18 (10.29%) Degree
8 18 (10.29%) Ladder Logic
8 18 (10.29%) Microsoft
9 17 (9.71%) Microsoft Office
10 16 (9.14%) Firewall
11 15 (8.57%) SLA
12 14 (8.00%) Cisco
13 13 (7.43%) Linux
13 13 (7.43%) Process Improvement
14 12 (6.86%) Decision-Making
14 12 (6.86%) VMware
14 12 (6.86%) VMware Infrastructure
14 12 (6.86%) Wireless
15 9 (5.14%) Collaborative Engineering
15 9 (5.14%) Dell
15 9 (5.14%) Juniper
15 9 (5.14%) LAN
15 9 (5.14%) McAfee
15 9 (5.14%) Proactive Monitoring
15 9 (5.14%) SIEM
15 9 (5.14%) WAN
16 7 (4.00%) AI
16 7 (4.00%) Client Onboarding

Technical Support Skill Set
Co-Occurring Skills & Capabilities in the West Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 7 (4.00%) IIS
2 3 (1.71%) Apache
2 3 (1.71%) nginx
2 3 (1.71%) SharePoint
Applications
1 17 (9.71%) Microsoft Office
Cloud Services
1 7 (4.00%) Entra ID
1 7 (4.00%) SaaS
2 4 (2.29%) Azure
2 4 (2.29%) Microsoft 365
3 3 (1.71%) Microsoft Copilot
3 3 (1.71%) Power Automate
Communications & Networking
1 16 (9.14%) Firewall
2 12 (6.86%) Wireless
3 9 (5.14%) LAN
3 9 (5.14%) WAN
4 5 (2.86%) Cisco IOS
5 4 (2.29%) TCP/IP
6 3 (1.71%) DNS
Database & Business Intelligence
1 4 (2.29%) SQL Server
General
1 57 (32.57%) Social Skills
2 26 (14.86%) Marketing
3 18 (10.29%) Manufacturing
4 17 (9.71%) Analytical Skills
5 10 (5.71%) Electronics
6 9 (5.14%) Organisational Skills
7 8 (4.57%) Retail
8 7 (4.00%) Agriculture
9 4 (2.29%) Legal
10 1 (0.57%) Aerospace
10 1 (0.57%) Law
Libraries, Frameworks & Software Standards
1 4 (2.29%) COM
1 4 (2.29%) DCOM
1 4 (2.29%) LDAP
1 4 (2.29%) Middleware
Miscellaneous
1 25 (14.29%) Driving Licence
2 9 (5.14%) Data Centre
3 6 (3.43%) Management Information System
3 6 (3.43%) Self-Motivation
4 5 (2.86%) IoT
5 4 (2.29%) Mobile App
5 4 (2.29%) Onboarding
5 4 (2.29%) PKI
5 4 (2.29%) Smartcard
Operating Systems
1 28 (16.00%) Windows
2 13 (7.43%) Linux
3 5 (2.86%) Android
4 3 (1.71%) Ubuntu
4 3 (1.71%) Windows Server
5 1 (0.57%) Red Hat Enterprise Linux
Processes & Methodologies
1 69 (39.43%) Problem-Solving
2 44 (25.14%) Continuous Improvement
3 35 (20.00%) Customer Service
4 23 (13.14%) Customer Experience
5 22 (12.57%) Root Cause Analysis
6 21 (12.00%) Presales
7 13 (7.43%) Process Improvement
8 12 (6.86%) Decision-Making
9 9 (5.14%) Collaborative Engineering
9 9 (5.14%) Proactive Monitoring
9 9 (5.14%) SIEM
10 7 (4.00%) AI
10 7 (4.00%) Client Onboarding
10 7 (4.00%) Collaborative Working
10 7 (4.00%) CRM
10 7 (4.00%) Service Delivery
10 7 (4.00%) Ticket Management
11 6 (3.43%) Motion Control
12 5 (2.86%) Collaborative Culture
12 5 (2.86%) Workflow
Programming Languages
1 18 (10.29%) Ladder Logic
2 7 (4.00%) SQL
3 3 (1.71%) PowerShell
Qualifications
1 18 (10.29%) Degree
2 5 (2.86%) Security Cleared
3 1 (0.57%) SC Cleared
Quality Assurance & Compliance
1 15 (8.57%) SLA
2 5 (2.86%) ISO 9001
3 1 (0.57%) GDPR
3 1 (0.57%) GMP
System Software
1 12 (6.86%) VMware Infrastructure
2 5 (2.86%) Active Directory
3 4 (2.29%) Firmware
3 4 (2.29%) Virtual Machines
Vendors
1 18 (10.29%) Microsoft
2 14 (8.00%) Cisco
3 12 (6.86%) VMware
4 9 (5.14%) Dell
4 9 (5.14%) Juniper
4 9 (5.14%) McAfee
5 7 (4.00%) HubSpot
5 7 (4.00%) Salesforce
6 4 (2.29%) ConnectWise
7 3 (1.71%) Citrix
7 3 (1.71%) SonicWALL
8 1 (0.57%) Red Hat