The median annual salary for a Technical Support was £32,000 in advertised job vacancies in the West Midlands during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England / West Midlands
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 183 219 187
Rank change year-on-year +36 -32  
Permanent jobs requiring a Technical Support 24 28 25
As % of all permanent IT jobs advertised in the West Midlands 0.50% 0.45% 0.49%
As % of the Job Titles category 0.52% 0.47% 0.50%
Number of salaries quoted 24 28 23
Median salary £32,000 £25,000 £28,750
Median salary % change year-on-year +28.00% -13.04%  
90% offered a salary of more than £19,300 £20,350 £23,500
10% offered a salary of more than £39,700 £35,000 £40,500
UK excluding London median salary £27,500 £28,500 £30,000
% change year-on-year -3.50% -5.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 4620 5952 4959
As % of all permanent IT job vacancies advertised in the West Midlands 96.88% 96.40% 96.65%
Number of salaries quoted 3833 4835 4244
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Technical Support
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured Technical Support in the job title.

Job vacancy trend for Technical Support in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the West Midlands.

Salary trend for Technical Support in the West Midlands

Technical Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Technical Support in the West Midlands over the 3 months to 28 March 2017.

Salary histogram for Technical Support in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +30 6 £37,500 +50.00% 1
Staffordshire +5 6 £29,750 +16.66%
Birmingham +14 5 £37,500 +50.00%
Worcestershire - 3 £20,000 -
Solihull -16 2 £22,750 -19.46%
Coventry +21 1 £19,000 -7.31%
Shropshire - 1 £30,000 -
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 28 March 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Technical Support in the job title.

1 30 (63.83%) Windows
1 30 (63.83%) Microsoft
2 19 (40.43%) SQL Server
2 19 (40.43%) Windows Server
3 14 (29.79%) Windows Server 2012
3 14 (29.79%) VMware
4 13 (27.66%) Active Directory
4 13 (27.66%) Server Building
5 12 (25.53%) Firewall
6 11 (23.40%) Finance
6 11 (23.40%) MS Office
6 11 (23.40%) MS Excel
7 10 (21.28%) Cisco
8 9 (19.15%) Manufacturing
8 9 (19.15%) SQL Server 2012
8 9 (19.15%) Load Balancing
8 9 (19.15%) Windows Server 2008
8 9 (19.15%) SQL Server 2008
8 9 (19.15%) VMware Infrastructure
9 8 (17.02%) Hyper-V
9 8 (17.02%) Windows Server 2003
9 8 (17.02%) SQL
10 7 (14.89%) MS Exchange
11 6 (12.77%) IIS
11 6 (12.77%) TCP/IP
11 6 (12.77%) DNS
11 6 (12.77%) Office 365
11 6 (12.77%) SQL Server 2014
12 5 (10.64%) Microsoft Clustering
12 5 (10.64%) Acronis

Technical Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (14.89%) MS Exchange
2 6 (12.77%) IIS
3 5 (10.64%) Blackberry Enterprise Server
3 5 (10.64%) Site Server
4 1 (2.13%) CMS
4 1 (2.13%) SharePoint
Applications
1 11 (23.40%) MS Excel
1 11 (23.40%) MS Office
Business Applications
1 1 (2.13%) Northgate Housing
Cloud Services
1 6 (12.77%) Office 365
2 5 (10.64%) Mimecast
3 3 (6.38%) SaaS
Communications & Networking
1 12 (25.53%) Firewall
2 6 (12.77%) DNS
2 6 (12.77%) TCP/IP
3 5 (10.64%) VLAN
4 3 (6.38%) SAN
5 2 (4.26%) IPv4
5 2 (4.26%) IPv6
5 2 (4.26%) LDAP
5 2 (4.26%) NAS
5 2 (4.26%) OSPF
5 2 (4.26%) RIP
5 2 (4.26%) SSL
5 2 (4.26%) Wi-Fi
6 1 (2.13%) DHCP
6 1 (2.13%) FTP
6 1 (2.13%) VoIP
Database & Business Intelligence
1 19 (40.43%) SQL Server
2 9 (19.15%) SQL Server 2008
2 9 (19.15%) SQL Server 2012
3 6 (12.77%) SQL Server 2014
4 3 (6.38%) SQL Server 2000
4 3 (6.38%) SQL Server 2005
5 2 (4.26%) Relational Database
6 1 (2.13%) SQL Server Integration Services
6 1 (2.13%) SQL Server Reporting Services
General
1 11 (23.40%) Finance
2 9 (19.15%) Manufacturing
3 4 (8.51%) Retail
4 1 (2.13%) German Language
4 1 (2.13%) Italian Language
Libraries, Frameworks & Software Standards
1 2 (4.26%) .NET
1 2 (4.26%) CSS
1 2 (4.26%) EDI
1 2 (4.26%) HTML
2 1 (2.13%) .NET Framework
2 1 (2.13%) Middleware
2 1 (2.13%) Web Services
2 1 (2.13%) XML
2 1 (2.13%) XSLT
Miscellaneous
1 5 (10.64%) Clustering
2 2 (4.26%) Analytical Skills
2 2 (4.26%) Data Centre
2 2 (4.26%) Enterprise Software
2 2 (4.26%) Enterprise Storage
2 2 (4.26%) Life Science
2 2 (4.26%) Linux Command Line
3 1 (2.13%) Blackberry
3 1 (2.13%) iPhone
3 1 (2.13%) Smartphone
Operating Systems
1 30 (63.83%) Windows
2 19 (40.43%) Windows Server
3 14 (29.79%) Windows Server 2012
4 9 (19.15%) Windows Server 2008
5 8 (17.02%) Windows Server 2003
6 3 (6.38%) Windows 7
6 3 (6.38%) Windows Vista
6 3 (6.38%) Windows XP
7 2 (4.26%) Linux
7 2 (4.26%) Mac OS X
8 1 (2.13%) Unix
8 1 (2.13%) Windows 10
8 1 (2.13%) Windows 8
Processes & Methodologies
1 13 (27.66%) Server Building
2 9 (19.15%) Load Balancing
3 5 (10.64%) ITIL
3 5 (10.64%) Migration
4 4 (8.51%) Customer Requirements
4 4 (8.51%) ERP
5 3 (6.38%) Data Security
5 3 (6.38%) Incident Management
5 3 (6.38%) Information Security
5 3 (6.38%) Ticket Management
6 2 (4.26%) Business Continuity
6 2 (4.26%) Chat Support
6 2 (4.26%) Knowledge Management
6 2 (4.26%) Project Management
6 2 (4.26%) Service Delivery
6 2 (4.26%) Stakeholder Engagement
6 2 (4.26%) Trend Analysis
7 1 (2.13%) Multi-Factor Authentication
7 1 (2.13%) Two-Factor Authentication
7 1 (2.13%) Virtual Environments
Programming Languages
1 8 (17.02%) SQL
2 2 (4.26%) JavaScript
2 2 (4.26%) T-SQL
3 1 (2.13%) Java
3 1 (2.13%) Korn
3 1 (2.13%) PHP
3 1 (2.13%) VB
3 1 (2.13%) VB.NET
3 1 (2.13%) VB6
Qualifications
1 5 (10.64%) Cisco Certification
2 1 (2.13%) DBS Check
2 1 (2.13%) Degree
2 1 (2.13%) SC Cleared
2 1 (2.13%) Security Cleared
Quality Assurance & Compliance
1 4 (8.51%) SLA
2 2 (4.26%) BS25999
2 2 (4.26%) DICOM
2 2 (4.26%) HL7
2 2 (4.26%) ISO/IEC 27001
3 1 (2.13%) PMO
System Software
1 13 (27.66%) Active Directory
2 9 (19.15%) VMware Infrastructure
3 8 (17.02%) Hyper-V
4 5 (10.64%) Terminal Services
5 1 (2.13%) XenApp
5 1 (2.13%) XenDesktop
Systems Management
1 5 (10.64%) Microsoft Clustering
1 5 (10.64%) Norton AntiVirus
2 1 (2.13%) Nagios
2 1 (2.13%) Netcool
2 1 (2.13%) Netcool/OMNIbus
2 1 (2.13%) SCOM
2 1 (2.13%) Tivoli
Vendors
1 30 (63.83%) Microsoft
2 14 (29.79%) VMware
3 10 (21.28%) Cisco
4 5 (10.64%) Acronis
4 5 (10.64%) arcserve
4 5 (10.64%) Citrix
4 5 (10.64%) Cyberoam
4 5 (10.64%) Intel Security
4 5 (10.64%) Kaspersky
4 5 (10.64%) Proofpoint
4 5 (10.64%) SonicWALL
4 5 (10.64%) Sophos
4 5 (10.64%) Symantec
4 5 (10.64%) WatchGuard
4 5 (10.64%) Webroot
5 4 (8.51%) Dell
5 4 (8.51%) NetApp
6 3 (6.38%) EqualLogic
7 2 (4.26%) HP
7 2 (4.26%) SolarWinds
Leamington Spa, Warwickshire
ninesharp
Salary: £35000 - £45000 per annum + excellent benefits
Posted: 4 days ago