Technical Support Jobs in the West Midlands

Technical Support
England > West Midlands

The median Technical Support salary in the West Midlands is £35,000 per year according to job vacancies posted during the 6 months to 6 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 151 241 225
Rank change year-on-year +90 -16 -7
Permanent jobs requiring a Technical Support 97 31 56
As % of all permanent jobs advertised in the West Midlands 1.33% 0.47% 0.77%
As % of the Job Titles category 1.42% 0.52% 0.81%
Number of salaries quoted 70 19 42
10th Percentile £26,200 £26,020 £13,000
25th Percentile £28,501 £26,135 £24,750
Median annual salary (50th Percentile) £35,000 £31,000 £29,250
Median % change year-on-year +12.90% +5.98% -1.68%
75th Percentile £47,500 £40,924 £37,500
90th Percentile £50,000 £48,370 £47,000
England median annual salary £33,500 £37,000 £32,000
% change year-on-year -9.46% +15.63% -0.57%

All Permanent IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 6,846 5,918 6,926
% of permanent jobs with a recognized job title 94.13% 90.23% 94.82%
Number of salaries quoted 5,177 3,357 4,791
10th Percentile £26,250 £30,000 £30,000
25th Percentile £35,000 £38,966 £38,000
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,117 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Technical Support
Job Vacancy Trend in the West Midlands

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Technical Support in the West Midlands

Technical Support
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Technical Support in the West Midlands.

Salary trend for Technical Support in the West Midlands

Technical Support
Salary Histogram in the West Midlands

Salary distribution for jobs citing Technical Support in the West Midlands over the 6 months to 6 May 2024.

Salary histogram for Technical Support in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Warwickshire +73 39 £35,000 - 5
Birmingham +7 16 £35,000 +1.45%
Staffordshire -7 15 £35,000 +10.41% 5
Worcestershire -7 12 £29,000 -26.84%
Wolverhampton +21 9 £50,000 +104.08%
Solihull 0 1 £27,500 -45.00%
Kingswinford - 1 - -
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 6 May 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Technical Support in the job title.

1 29 (29.90%) Customer Service
2 28 (28.87%) Microsoft
3 18 (18.56%) Windows
4 16 (16.49%) ITIL
4 16 (16.49%) Problem-Solving
5 15 (15.46%) Social Skills
6 13 (13.40%) Manufacturing
7 12 (12.37%) Microsoft Office
8 11 (11.34%) Telematics
9 10 (10.31%) Microsoft 365
9 10 (10.31%) Windows Server
10 9 (9.28%) HNC
11 8 (8.25%) Active Directory
12 7 (7.22%) Algorithms
12 7 (7.22%) Azure
12 7 (7.22%) VMware
13 6 (6.19%) Siemens
13 6 (6.19%) TCP/IP
13 6 (6.19%) DNS
13 6 (6.19%) WAN
13 6 (6.19%) DHCP
13 6 (6.19%) SaaS
13 6 (6.19%) Degree
13 6 (6.19%) Windows 10
14 5 (5.15%) Continuous Improvement
14 5 (5.15%) Documentation Skills
14 5 (5.15%) Mac OS
14 5 (5.15%) CRM
14 5 (5.15%) SQL
14 5 (5.15%) Finance

Technical Support Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.12%) Microsoft Exchange
1 4 (4.12%) SharePoint
2 1 (1.03%) WordPress
Applications
1 12 (12.37%) Microsoft Office
2 1 (1.03%) Microsoft Excel
Cloud Services
1 10 (10.31%) Microsoft 365
2 7 (7.22%) Azure
3 6 (6.19%) SaaS
4 4 (4.12%) Entra ID
4 4 (4.12%) OneDrive
5 3 (3.09%) Power Automate
6 2 (2.06%) Dynamics 365
7 1 (1.03%) Apple Pay
7 1 (1.03%) WhatsApp
Communications & Networking
1 6 (6.19%) DHCP
1 6 (6.19%) DNS
1 6 (6.19%) TCP/IP
1 6 (6.19%) WAN
2 4 (4.12%) Firewall
2 4 (4.12%) iSCSI
2 4 (4.12%) SAN
2 4 (4.12%) VLAN
3 3 (3.09%) HTTP
3 3 (3.09%) Internet
3 3 (3.09%) Wireless
4 2 (2.06%) LAN
4 2 (2.06%) Remote Desktop
Database & Business Intelligence
1 3 (3.09%) SQL Server
Development Applications
1 2 (2.06%) JIRA
2 1 (1.03%) Subversion
General
1 15 (15.46%) Social Skills
2 13 (13.40%) Manufacturing
3 5 (5.15%) Documentation Skills
3 5 (5.15%) Finance
4 4 (4.12%) Analytical Skills
5 3 (3.09%) Electronics
5 3 (3.09%) Inclusion and Diversity
5 3 (3.09%) Retail
6 2 (2.06%) Aerospace
7 1 (1.03%) Marketing
7 1 (1.03%) Organisational Skills
Libraries, Frameworks & Software Standards
1 3 (3.09%) .NET
1 3 (3.09%) EDI
1 3 (3.09%) HTML
1 3 (3.09%) REST
Miscellaneous
1 7 (7.22%) Algorithms
2 3 (3.09%) CCTV
2 3 (3.09%) Renewable Energy
3 1 (1.03%) Robotics
Operating Systems
1 18 (18.56%) Windows
2 10 (10.31%) Windows Server
3 6 (6.19%) Windows 10
4 5 (5.15%) Mac OS
5 2 (2.06%) Linux
Processes & Methodologies
1 29 (29.90%) Customer Service
2 16 (16.49%) ITIL
2 16 (16.49%) Problem-Solving
3 11 (11.34%) Telematics
4 5 (5.15%) Continuous Improvement
4 5 (5.15%) CRM
5 4 (4.12%) Customer Requirements
5 4 (4.12%) Decision-Making
5 4 (4.12%) Preventative Maintenance
5 4 (4.12%) Proactive Monitoring
6 3 (3.09%) Cloud Security
6 3 (3.09%) Computer Science
6 3 (3.09%) Customer Engagement
6 3 (3.09%) Cybersecurity
6 3 (3.09%) Data Security
6 3 (3.09%) Infrastructure Engineering
6 3 (3.09%) Mathematics
6 3 (3.09%) Problem Management
6 3 (3.09%) Service Management
6 3 (3.09%) Ticket Management
Programming Languages
1 5 (5.15%) SQL
2 3 (3.09%) C#
Qualifications
1 9 (9.28%) HNC
2 6 (6.19%) Degree
3 3 (3.09%) HND
Quality Assurance & Compliance
1 3 (3.09%) QA
1 3 (3.09%) SLA
2 1 (1.03%) GDPR
System Software
1 8 (8.25%) Active Directory
2 4 (4.12%) Hyper-V
2 4 (4.12%) NFS
Systems Management
1 3 (3.09%) Cisco Prime
1 3 (3.09%) McAfee ePO
1 3 (3.09%) SCOM
Vendors
1 28 (28.87%) Microsoft
2 7 (7.22%) VMware
3 6 (6.19%) Siemens
4 3 (3.09%) Apple
4 3 (3.09%) Cisco
4 3 (3.09%) McAfee
4 3 (3.09%) Salesforce
4 3 (3.09%) SolarWinds
4 3 (3.09%) UiPath
4 3 (3.09%) Veeam