1st Line Support Jobs in Central London

First Line Support
London > Central London

The median First Line Support salary in Central London is £30,000 per year according to job vacancies posted during the 6 months to 7 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 180 226 292
Rank change year-on-year +46 +66 -35
Permanent jobs requiring a 1st Line Support 14 22 10
As % of all permanent jobs advertised in Central London 0.37% 0.43% 0.12%
As % of the Job Titles category 0.39% 0.44% 0.13%
Number of salaries quoted 14 18 10
10th Percentile £24,950 £23,213 £23,425
25th Percentile £26,250 £25,750 £24,813
Median annual salary (50th Percentile) £30,000 £28,500 £27,750
Median % change year-on-year +5.26% +2.70% +4.72%
75th Percentile £33,688 £30,375 £35,000
90th Percentile £36,600 £77,500 £35,250
London median annual salary £32,500 £28,000 £26,500
% change year-on-year +16.07% +5.66% +6.00%

All Permanent IT Job Vacancies
Central London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Central London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Central London with a recognized job title 3,578 4,963 7,684
% of permanent jobs with a recognized job title 95.18% 96.01% 95.70%
Number of salaries quoted 2,798 4,137 6,374
10th Percentile £40,000 £41,250 £42,500
25th Percentile £52,500 £54,500 £55,000
Median annual salary (50th Percentile) £72,500 £74,000 £72,500
Median % change year-on-year -2.03% +2.07% +3.57%
75th Percentile £95,000 £95,000 £93,750
90th Percentile £112,500 £112,500 £108,750
London median annual salary £70,000 £72,500 £70,000
% change year-on-year -3.45% +3.57% -

1st Line Support
Job Vacancy Trend in Central London

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Central London.

Job vacancy trend for 1st Line Support in Central London

1st Line Support
Salary Trend in Central London

3-month moving average salary quoted in jobs citing 1st Line Support in Central London.

Salary trend for 1st Line Support in Central London

1st Line Support
Salary Histogram in Central London

Salary distribution for jobs citing 1st Line Support in Central London over the 6 months to 7 May 2024.

Salary histogram for 1st Line Support in Central London

1st Line Support
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Central London region over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
City of London +47 12 £27,500 -0.90%
City of Westminster - 1 £42,500 -
1st Line Support
London

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Central London

For the 6 months to 7 May 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Central London region featuring 1st Line Support in the job title.

1 12 (85.71%) Customer Service
2 9 (64.29%) Social Skills
2 9 (64.29%) Windows
3 8 (57.14%) Azure
4 7 (50.00%) Microsoft 365
4 7 (50.00%) Active Directory
4 7 (50.00%) Windows 10
5 5 (35.71%) Microsoft Intune
5 5 (35.71%) Law
5 5 (35.71%) Microsoft
5 5 (35.71%) Microsoft Office
6 4 (28.57%) ITSM
6 4 (28.57%) Cybersecurity
6 4 (28.57%) AWS
6 4 (28.57%) Amazon EC2
6 4 (28.57%) Entra ID
7 3 (21.43%) Degree
7 3 (21.43%) Legal
7 3 (21.43%) ITIL
8 2 (14.29%) Microsoft Exchange
8 2 (14.29%) TCP/IP
8 2 (14.29%) ITIL Certification
8 2 (14.29%) Project Management
8 2 (14.29%) Service Management
8 2 (14.29%) Service Delivery
8 2 (14.29%) Video Conferencing
8 2 (14.29%) SolarWinds
8 2 (14.29%) Security Architecture
8 2 (14.29%) User Experience
8 2 (14.29%) Analytical Skills

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (14.29%) Microsoft Exchange
Applications
1 5 (35.71%) Microsoft Office
2 1 (7.14%) Microsoft Excel
Cloud Services
1 8 (57.14%) Azure
2 7 (50.00%) Microsoft 365
3 4 (28.57%) Amazon EC2
3 4 (28.57%) AWS
3 4 (28.57%) Entra ID
4 1 (7.14%) Mimecast
4 1 (7.14%) OneDrive
Communications & Networking
1 2 (14.29%) TCP/IP
2 1 (7.14%) Cisco IOS
Development Applications
1 1 (7.14%) JIRA
General
1 9 (64.29%) Social Skills
2 5 (35.71%) Law
3 3 (21.43%) Legal
4 2 (14.29%) Analytical Skills
5 1 (7.14%) Finance
5 1 (7.14%) Manufacturing
5 1 (7.14%) Presentation Skills
5 1 (7.14%) Retail
Miscellaneous
1 2 (14.29%) Video Conferencing
2 1 (7.14%) Hedge funds
2 1 (7.14%) Self-Motivation
Operating Systems
1 9 (64.29%) Windows
2 7 (50.00%) Windows 10
Processes & Methodologies
1 12 (85.71%) Customer Service
2 4 (28.57%) Cybersecurity
2 4 (28.57%) ITSM
3 3 (21.43%) ITIL
4 2 (14.29%) Collaborative Working
4 2 (14.29%) Project Management
4 2 (14.29%) Security Architecture
4 2 (14.29%) Service Delivery
4 2 (14.29%) Service Delivery Management
4 2 (14.29%) Service Management
4 2 (14.29%) User Experience
5 1 (7.14%) Agile
5 1 (7.14%) Break/Fix
5 1 (7.14%) Change Control
5 1 (7.14%) Infrastructure Engineering
5 1 (7.14%) Tech Ops
5 1 (7.14%) Time Management
Qualifications
1 3 (21.43%) Degree
2 2 (14.29%) ITIL Certification
3 1 (7.14%) Computer Science Degree
3 1 (7.14%) MCDST
3 1 (7.14%) MCP
3 1 (7.14%) MCSA
3 1 (7.14%) Microsoft Certification
Quality Assurance & Compliance
1 1 (7.14%) SLA
System Software
1 7 (50.00%) Active Directory
Systems Management
1 5 (35.71%) Microsoft Intune
Vendors
1 5 (35.71%) Microsoft
2 2 (14.29%) SolarWinds
3 1 (7.14%) Apple
3 1 (7.14%) Bloomberg
3 1 (7.14%) Cisco
3 1 (7.14%) iManage