Period
to

The following table provides summary statistics for permanent job vacancies advertised in Central London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 May 2022 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
London > Central London
6 months to
21 May 2022
Same period 2021 Same period 2020
Rank 177 208 153
Rank change year-on-year +31 -55 +25
Permanent jobs citing SLA 118 52 173
As % of all permanent jobs advertised in Central London 1.42% 0.85% 1.92%
As % of the Quality Assurance & Compliance category 7.96% 5.84% 16.51%
Number of salaries quoted 88 37 141
10th Percentile £32,125 £31,250 £25,000
25th Percentile £41,250 £50,000 £32,000
Median annual salary (50th Percentile) £55,000 £62,500 £47,500
Median % change year-on-year -12.00% +31.58% +5.56%
75th Percentile £77,500 £73,750 £73,000
90th Percentile £85,000 £98,500 £77,500
London median annual salary £47,500 £52,500 £47,500
% change year-on-year -9.52% +10.53% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Central London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Central London
Permanent vacancies with a requirement for quality assurance or compliance skills 1,482 890 1,048
As % of all permanent IT jobs advertised in Central London 17.86% 14.50% 11.65%
Number of salaries quoted 1,197 754 905
10th Percentile £44,750 £42,500 £37,100
25th Percentile £55,000 £51,250 £46,250
Median annual salary (50th Percentile) £70,000 £65,000 £62,500
Median % change year-on-year +7.69% +4.00% -
75th Percentile £85,000 £81,250 £80,000
90th Percentile £100,000 £95,000 £95,000
London median annual salary £65,000 £65,000 £65,000
% change year-on-year - - +8.33%

SLA
Job Vacancy Trend in Central London

Job postings citing SLA as a proportion of all IT jobs advertised in Central London.

Job vacancy trend for SLA in Central London

SLA
Salary Trend in Central London

3-month moving average salary quoted in jobs citing SLA in Central London.

Salary trend for SLA in Central London

SLA
Salary Histogram in Central London

Salary distribution for jobs citing SLA in Central London over the 6 months to 21 May 2022.

Salary histogram for SLA in Central London

SLA
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Central London region over the 6 months to 21 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
City of London +17 111 £55,000 -21.43% 14
West End of London +9 4 £68,750 +111.54% 1
City of Westminster +1 3 £75,000 - 1
Southwark - 3 £105,000 -
SLA
London

For the 6 months to 21 May 2022, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Central London region with a requirement for SLA.

1 53 (44.92%) Windows
2 49 (41.53%) ITIL
3 40 (33.90%) Problem-Solving
4 38 (32.20%) Microsoft
5 36 (30.51%) Azure
6 32 (27.12%) Social Skills
7 30 (25.42%) Analytical Skills
7 30 (25.42%) Finance
8 28 (23.73%) SQL
9 25 (21.19%) Microsoft 365
10 22 (18.64%) Active Directory
10 22 (18.64%) ITIL Certification
10 22 (18.64%) Service Delivery
10 22 (18.64%) Incident Management
11 21 (17.80%) SQL Server
12 19 (16.10%) Agile
12 19 (16.10%) Cybersecurity
13 17 (14.41%) ITSM
13 17 (14.41%) Microsoft Office
13 17 (14.41%) AWS
14 16 (13.56%) Data Analysis
14 16 (13.56%) Service Management
14 16 (13.56%) Project Management
14 16 (13.56%) Windows 10
15 15 (12.71%) Oracle
15 15 (12.71%) Business Intelligence
15 15 (12.71%) Problem Management
15 15 (12.71%) User Acceptance Testing
16 14 (11.86%) QA
16 14 (11.86%) SC Cleared

SLA
Co-occurring IT Skills in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (5.93%) Apache Spark
2 3 (2.54%) SharePoint
3 1 (0.85%) Confluence
3 1 (0.85%) MQSeries
Applications
1 17 (14.41%) Microsoft Office
2 4 (3.39%) MS Visio
3 2 (1.69%) Microsoft Project
4 1 (0.85%) Adobe Creative Suite
4 1 (0.85%) Microsoft Excel
4 1 (0.85%) Microsoft PowerPoint
Business Applications
1 1 (0.85%) Dynamics CRM
1 1 (0.85%) Oracle Financials
1 1 (0.85%) SAP Business One
1 1 (0.85%) Sentinel
Cloud Services
1 36 (30.51%) Azure
2 25 (21.19%) Microsoft 365
3 17 (14.41%) AWS
4 11 (9.32%) Azure Active Directory
5 10 (8.47%) GCP
6 6 (5.08%) Power Platform
7 2 (1.69%) AWS CloudFormation
7 2 (1.69%) Cloud Computing
7 2 (1.69%) Lucidchart
7 2 (1.69%) Mimecast
7 2 (1.69%) SaaS
7 2 (1.69%) Snowflake
8 1 (0.85%) Azure Sentinel
8 1 (0.85%) Dynamics 365
8 1 (0.85%) IaaS
8 1 (0.85%) OneDrive
Communications & Networking
1 13 (11.02%) Firewall
2 11 (9.32%) Wi-Fi
3 9 (7.63%) DNS
4 8 (6.78%) VPN
5 6 (5.08%) Wireless
6 5 (4.24%) SD-WAN
7 4 (3.39%) SAN
8 3 (2.54%) LAN
8 3 (2.54%) WAN
9 2 (1.69%) ADSL
9 2 (1.69%) IPsec
9 2 (1.69%) Network Security
9 2 (1.69%) VoIP
9 2 (1.69%) WLAN
10 1 (0.85%) BIG-IP
10 1 (0.85%) Cisco ISE
10 1 (0.85%) DHCP
10 1 (0.85%) NetScaler
10 1 (0.85%) Remote Desktop
10 1 (0.85%) TCP/IP
Database & Business Intelligence
1 21 (17.80%) SQL Server
2 13 (11.02%) Metadata
3 7 (5.93%) Apache Hive
3 7 (5.93%) Big Data
3 7 (5.93%) Data Warehouse
3 7 (5.93%) Enterprise Data Warehouse
4 6 (5.08%) Power BI
5 2 (1.69%) Amazon Redshift
5 2 (1.69%) BigQuery
5 2 (1.69%) Looker
6 1 (0.85%) Amazon RDS
6 1 (0.85%) GIS
6 1 (0.85%) Oracle Database
6 1 (0.85%) Oracle Database 10g
6 1 (0.85%) QGIS
Development Applications
1 2 (1.69%) Git (software)
1 2 (1.69%) Jenkins
1 2 (1.69%) JIRA
General
1 32 (27.12%) Social Skills
2 30 (25.42%) Analytical Skills
2 30 (25.42%) Finance
3 6 (5.08%) Advertising
3 6 (5.08%) Marketing
4 5 (4.24%) Financial Institution
4 5 (4.24%) Legal
5 3 (2.54%) Law
5 3 (2.54%) Retail
6 2 (1.69%) Banking
6 2 (1.69%) Front Office
6 2 (1.69%) Investment Banking
6 2 (1.69%) Presentation Skills
7 1 (0.85%) Back Office
7 1 (0.85%) Documentation Skills
7 1 (0.85%) Influencing Skills
7 1 (0.85%) Mandarin Language
7 1 (0.85%) Telecoms
Job Titles
1 38 (32.20%) Analyst
2 18 (15.25%) Support Engineer
3 14 (11.86%) Service Analyst
4 13 (11.02%) Insurance Systems Analyst
4 13 (11.02%) Service Desk Analyst
4 13 (11.02%) SQL Analyst
4 13 (11.02%) Systems Analyst
5 10 (8.47%) Desktop Support
6 9 (7.63%) Desktop Engineer
6 9 (7.63%) Desktop Support Engineer
6 9 (7.63%) Service Manager
7 8 (6.78%) Architect
7 8 (6.78%) IT Support
7 8 (6.78%) Network Architect
7 8 (6.78%) Senior Support Engineer
7 8 (6.78%) Solutions Architect
8 6 (5.08%) Applications Support
8 6 (5.08%) IT Engineer
8 6 (5.08%) IT Manager
8 6 (5.08%) Support Analyst
Libraries, Frameworks & Software Standards
1 3 (2.54%) React
2 2 (1.69%) Node.js
2 2 (1.69%) X-Windows
3 1 (0.85%) FIX Protocol
3 1 (0.85%) J2EE
3 1 (0.85%) Velocity
Miscellaneous
1 11 (9.32%) Public Cloud
2 10 (8.47%) Data Centre
3 7 (5.93%) Virtual Team
4 6 (5.08%) Driving Licence
4 6 (5.08%) Hedge funds
5 5 (4.24%) Fixed Income
6 4 (3.39%) Analytical Mindset
6 4 (3.39%) Derivative
6 4 (3.39%) Foreign Exchange (FX)
6 4 (3.39%) Interest Rate Derivative
6 4 (3.39%) Market Risk
7 3 (2.54%) Self-Motivation
8 2 (1.69%) Credit Risk
8 2 (1.69%) IVR
8 2 (1.69%) Management Information System
8 2 (1.69%) NHS
8 2 (1.69%) Video Conferencing
9 1 (0.85%) Distributed Denial-of-Service
9 1 (0.85%) iPhone
9 1 (0.85%) RSA SecurID
Operating Systems
1 53 (44.92%) Windows
2 16 (13.56%) Windows 10
3 9 (7.63%) Linux
3 9 (7.63%) Unix
4 6 (5.08%) Windows 7
5 4 (3.39%) Windows Server
6 3 (2.54%) Windows Server 2012
7 2 (1.69%) Android
7 2 (1.69%) Apple iOS
7 2 (1.69%) Windows Server 2016
7 2 (1.69%) Windows Server 2019
8 1 (0.85%) Mac OS
8 1 (0.85%) Solaris
8 1 (0.85%) VMS
Processes & Methodologies
1 49 (41.53%) ITIL
2 40 (33.90%) Problem-Solving
3 22 (18.64%) Incident Management
3 22 (18.64%) Service Delivery
4 19 (16.10%) Agile
4 19 (16.10%) Cybersecurity
5 17 (14.41%) ITSM
6 16 (13.56%) Data Analysis
6 16 (13.56%) Project Management
6 16 (13.56%) Service Management
7 15 (12.71%) Business Intelligence
7 15 (12.71%) Problem Management
7 15 (12.71%) User Acceptance Testing
8 13 (11.02%) Change Management
8 13 (11.02%) Data Entry
8 13 (11.02%) Test Scripting
9 12 (10.17%) Disaster Recovery
10 11 (9.32%) Analytics
10 11 (9.32%) Software Licensing
11 9 (7.63%) Continuous Improvement
Programming Languages
1 28 (23.73%) SQL
2 12 (10.17%) Python
3 10 (8.47%) JavaScript
4 8 (6.78%) Shell Script
5 7 (5.93%) Perl
6 4 (3.39%) VBA
7 2 (1.69%) Go
8 1 (0.85%) C#
8 1 (0.85%) Java
8 1 (0.85%) PL/SQL
8 1 (0.85%) PowerShell
Qualifications
1 22 (18.64%) ITIL Certification
2 14 (11.86%) SC Cleared
2 14 (11.86%) Security Cleared
3 11 (9.32%) CCNP
3 11 (9.32%) Cisco Certification
4 10 (8.47%) CCIE
5 5 (4.24%) Degree
6 2 (1.69%) BPSS Clearance
6 2 (1.69%) CCNA
6 2 (1.69%) ITIL Foundation Certificate
6 2 (1.69%) Microsoft Certification
7 1 (0.85%) A+ Certification
7 1 (0.85%) APMP
7 1 (0.85%) Citrix Certification
7 1 (0.85%) Master's Degree
7 1 (0.85%) MCITP
7 1 (0.85%) MCSE
7 1 (0.85%) Network+ Certification
Quality Assurance & Compliance
1 14 (11.86%) QA
2 7 (5.93%) Data Quality
3 5 (4.24%) GDPR
4 3 (2.54%) ISO/IEC 27001
5 2 (1.69%) NIST
System Software
1 22 (18.64%) Active Directory
2 2 (1.69%) Docker
3 1 (0.85%) Citrix Hypervisor
3 1 (0.85%) Hyper-V
3 1 (0.85%) Terminal Services
3 1 (0.85%) VMware ESXi
3 1 (0.85%) VMware Infrastructure
3 1 (0.85%) XenApp
3 1 (0.85%) XenDesktop
Systems Management
1 8 (6.78%) Microsoft Intune
1 8 (6.78%) SCCM
2 2 (1.69%) Ansible
2 2 (1.69%) Control-M
2 2 (1.69%) Kubernetes
2 2 (1.69%) Opscode Chef
2 2 (1.69%) Puppet
2 2 (1.69%) Terraform
3 1 (0.85%) Active Directory Federation Services
3 1 (0.85%) Backup Exec
3 1 (0.85%) BMC PATROL
3 1 (0.85%) EMC NetWorker
3 1 (0.85%) HP SIM
3 1 (0.85%) Jamf Pro
3 1 (0.85%) NetBackup
3 1 (0.85%) Netcool
3 1 (0.85%) NetVault Backup
3 1 (0.85%) OpenView
3 1 (0.85%) Tivoli
3 1 (0.85%) Tivoli NetView
Vendors
1 38 (32.20%) Microsoft
2 15 (12.71%) Oracle
3 13 (11.02%) Cisco
3 13 (11.02%) Citrix
4 12 (10.17%) Adobe
4 12 (10.17%) Apple
5 11 (9.32%) F5
5 11 (9.32%) Palo Alto
6 10 (8.47%) Arista
6 10 (8.47%) Aruba
6 10 (8.47%) Juniper
7 9 (7.63%) CheckPoint
7 9 (7.63%) Dell
8 8 (6.78%) Fortinet
9 7 (5.93%) Informatica
9 7 (5.93%) ServiceNow
9 7 (5.93%) Talend
10 4 (3.39%) Bloomberg
10 4 (3.39%) Murex
11 3 (2.54%) Remedy