Period
to 20 March 2019

The following table provides summary statistics for permanent job vacancies advertised in Central London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 March 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
London > Central London
6 months to
20 Mar 2019
Same period 2018 Same period 2017
Rank 184 210 152
Rank change year-on-year +26 -58 -11
Permanent jobs citing SLA 210 207 264
As % of all permanent IT jobs advertised in Central London 1.60% 1.37% 2.12%
As % of the Quality Assurance & Compliance category 13.21% 10.58% 15.47%
Number of salaries quoted 147 183 224
Central London median annual salary £42,500 £47,500 £42,500
Median salary % change year-on-year -10.53% +11.76% -3.41%
10th Percentile £25,150 £26,300 £27,500
90th Percentile £76,750 £79,500 £72,125
London median annual salary £47,000 £45,000 £42,500
% change year-on-year +4.44% +5.88% -10.53%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Central London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Central London
Permanent vacancies with a requirement for quality assurance or compliance skills 1,590 1,957 1,707
As % of all permanent IT jobs advertised in Central London 12.15% 12.95% 13.70%
Number of salaries quoted 1,344 1,699 1,546
Central London median annual salary £62,500 £60,000 £55,000
Median salary % change year-on-year +4.17% +9.09% -
10th Percentile £36,250 £37,500 £32,500
90th Percentile £92,500 £87,500 £82,500
London median annual salary £60,000 £59,000 £57,500
% change year-on-year +1.69% +2.61% +4.55%

SLA
Job Vacancy Trend in Central London

Job postings citing SLA as a percentage of all IT jobs advertised in Central London.

Job vacancy trend for SLA in Central London

SLA
Salary Trend in Central London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Central London.

Salary trend for SLA in Central London

SLA
Salary Histogram in Central London

The salary distribution of IT jobs citing SLA in Central London over the 6 months to 20 March 2019.

Salary histogram for SLA in Central London

SLA
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Central London region over the 6 months to 20 March 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -11 120 £45,000 -5.26% 19
Camden +16 7 £36,000 -10.00%
City of Westminster -4 5 £68,750 -1.79%
Southwark +89 4 £31,500 -33.68%
West End of London +12 4 £31,750 +13.39%
SLA
London

For the 6 months to 20 March 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Central London region with a requirement for SLA.

1 114 (54.29%) Windows
2 89 (42.38%) ITIL
3 67 (31.90%) Microsoft
4 56 (26.67%) Finance
5 49 (23.33%) Microsoft Office
6 48 (22.86%) Active Directory
6 48 (22.86%) Information Security
7 45 (21.43%) Management Information System
8 43 (20.48%) Security Management
8 43 (20.48%) Information Security Management
8 43 (20.48%) ISMS
9 37 (17.62%) Windows 10
10 34 (16.19%) Windows 7
11 33 (15.71%) Office 365
11 33 (15.71%) Service Delivery
12 28 (13.33%) Degree
13 26 (12.38%) Microsoft Azure
14 23 (10.95%) SQL
14 23 (10.95%) Video Conferencing
14 23 (10.95%) Problem-Solving
15 22 (10.48%) Analytical Skills
15 22 (10.48%) Ticket Management
16 21 (10.00%) SCCM
17 19 (9.05%) VMware
18 18 (8.57%) Agile Software Development
18 18 (8.57%) Citrix
19 17 (8.10%) Asset Management
19 17 (8.10%) Service Management
19 17 (8.10%) Firewall
20 15 (7.14%) Windows Server 2008

SLA
Co-occurring IT Skills in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (6.67%) SharePoint
2 13 (6.19%) MS Exchange
3 8 (3.81%) IIS
4 5 (2.38%) Blackberry Enterprise Server
5 4 (1.90%) SharePoint 2013
6 3 (1.43%) Exchange Server 2003
6 3 (1.43%) Exchange Server 2010
6 3 (1.43%) Skype for Business
7 1 (0.48%) CMS
7 1 (0.48%) Exchange Server 2007
7 1 (0.48%) OpenStack
7 1 (0.48%) Oracle Workflow
Applications
1 49 (23.33%) Microsoft Office
2 13 (6.19%) Microsoft Excel
3 11 (5.24%) Microsoft PowerPoint
4 1 (0.48%) 3ds Max
4 1 (0.48%) AutoCAD
4 1 (0.48%) Maya
Business Applications
1 4 (1.90%) Dynamics CRM
2 2 (0.95%) Oracle Financials
2 2 (0.95%) SAP Hybris
3 1 (0.48%) Academy Housing
3 1 (0.48%) Dynamics GP
3 1 (0.48%) Dynamics NAV
3 1 (0.48%) Lawson
3 1 (0.48%) Oracle Assets
3 1 (0.48%) Oracle EBS R12
3 1 (0.48%) Oracle General Ledger
3 1 (0.48%) Oracle Internet Expenses
3 1 (0.48%) Oracle iProcurement
3 1 (0.48%) Oracle Payables
3 1 (0.48%) Oracle Procure-to-Pay
3 1 (0.48%) Oracle Receivables
3 1 (0.48%) SAP CO
3 1 (0.48%) SAP ERP
3 1 (0.48%) SAP FI
3 1 (0.48%) SAP FI/CO
3 1 (0.48%) Unit4 Business World
Cloud Services
1 33 (15.71%) Office 365
2 26 (12.38%) Microsoft Azure
3 10 (4.76%) Amazon AWS
4 6 (2.86%) Cloudflare
4 6 (2.86%) Google Cloud Platform
5 3 (1.43%) Dynamics 365
6 2 (0.95%) IaaS
6 2 (0.95%) Mimecast
7 1 (0.48%) PaaS
7 1 (0.48%) SaaS
Communications & Networking
1 17 (8.10%) Firewall
2 14 (6.67%) VPN
3 12 (5.71%) DNS
3 12 (5.71%) LAN
4 11 (5.24%) WAN
5 7 (3.33%) TCP/IP
5 7 (3.33%) VLAN
6 5 (2.38%) MPLS
6 5 (2.38%) SAN
6 5 (2.38%) Skype
7 4 (1.90%) BGP
7 4 (1.90%) DHCP
8 3 (1.43%) Internet
8 3 (1.43%) Unified Communications
8 3 (1.43%) Wireless
8 3 (1.43%) WLAN
9 2 (0.95%) OSPF
9 2 (0.95%) VoIP
10 1 (0.48%) Ethernet
10 1 (0.48%) SDH
Database & Business Intelligence
1 8 (3.81%) SQL Server
2 5 (2.38%) Relational Database
2 5 (2.38%) SQL Server 2012
2 5 (2.38%) SQL Server 2014
2 5 (2.38%) SQL Server 2016
3 4 (1.90%) SQL Server Integration Services
4 3 (1.43%) Data Warehouse
5 2 (0.95%) Enterprise Data Warehouse
5 2 (0.95%) Snowflake Schema
5 2 (0.95%) SQL Server Reporting Services
6 1 (0.48%) Azure SQL Database
6 1 (0.48%) BusinessObjects
6 1 (0.48%) BusinessObjects Business Intelligence
6 1 (0.48%) Crystal Reports
6 1 (0.48%) Informix
6 1 (0.48%) Power BI
6 1 (0.48%) SAP BW
6 1 (0.48%) SQL Server Analysis Services
Development Applications
1 7 (3.33%) JIRA
2 3 (1.43%) Team Foundation Server
3 1 (0.48%) Git (software)
3 1 (0.48%) Hudson
3 1 (0.48%) Oracle Forms
General
1 56 (26.67%) Finance
2 14 (6.67%) Law
3 12 (5.71%) Banking
4 7 (3.33%) Legal
5 6 (2.86%) Advertising
5 6 (2.86%) Retail
6 4 (1.90%) Marketing
6 4 (1.90%) Telecoms
7 3 (1.43%) Games
8 1 (0.48%) French Language
8 1 (0.48%) Front Office
8 1 (0.48%) General Ledger
8 1 (0.48%) German Language
8 1 (0.48%) Investment Banking
8 1 (0.48%) Russian Language
8 1 (0.48%) Turkish Language
Job Titles
1 79 (37.62%) Analyst
2 50 (23.81%) Support Analyst
3 36 (17.14%) Desktop Support
4 35 (16.67%) Support Engineer
5 24 (11.43%) Deskside Support
6 23 (10.95%) Service Analyst
6 23 (10.95%) Service Manager
7 19 (9.05%) Service Desk Analyst
8 16 (7.62%) Deskside Engineer
8 16 (7.62%) IT Support
9 15 (7.14%) Deskside Support Engineer
9 15 (7.14%) Windows Engineer
10 12 (5.71%) IT Manager
10 12 (5.71%) Senior Analyst
11 11 (5.24%) Delivery Manager
11 11 (5.24%) Services Delivery Manager
12 10 (4.76%) Senior Support Analyst
12 10 (4.76%) Technical Support
12 10 (4.76%) Windows Support Engineer
13 9 (4.29%) Messaging Support Analyst
Libraries, Frameworks & Software Standards
1 8 (3.81%) EDI
2 3 (1.43%) Web Services
3 2 (0.95%) jQuery
3 2 (0.95%) JSON
4 1 (0.48%) .NET
4 1 (0.48%) CSS
4 1 (0.48%) HTML
4 1 (0.48%) REST
4 1 (0.48%) Unity (Game Engine)
4 1 (0.48%) Unreal Engine
Miscellaneous
1 45 (21.43%) Management Information System
2 23 (10.95%) Video Conferencing
3 22 (10.48%) Analytical Skills
4 8 (3.81%) Fintech
4 8 (3.81%) Self-Motivation
5 7 (3.33%) Data Centre
6 6 (2.86%) Blackberry
6 6 (2.86%) Foreign Exchange (FX)
6 6 (2.86%) Xbox
7 5 (2.38%) Hedge funds
7 5 (2.38%) iPhone
8 4 (1.90%) Enterprise Software
8 4 (1.90%) Reinsurance
8 4 (1.90%) Replication
9 3 (1.43%) Virtual Team
10 2 (0.95%) BYOD
10 2 (0.95%) Fat Client
10 2 (0.95%) Microsoft Licensing
10 2 (0.95%) Mobile App
10 2 (0.95%) Thin Client
Operating Systems
1 114 (54.29%) Windows
2 37 (17.62%) Windows 10
3 34 (16.19%) Windows 7
4 15 (7.14%) Windows Server
4 15 (7.14%) Windows Server 2008
5 14 (6.67%) Linux
5 14 (6.67%) Windows Server 2012
6 12 (5.71%) Android
7 11 (5.24%) Apple iOS
8 3 (1.43%) Mac OS X
8 3 (1.43%) Unix
8 3 (1.43%) Windows Server 2003
9 1 (0.48%) Data ONTAP
9 1 (0.48%) Windows 8
Processes & Methodologies
1 89 (42.38%) ITIL
2 48 (22.86%) Information Security
3 43 (20.48%) Information Security Management
3 43 (20.48%) ISMS
3 43 (20.48%) Security Management
4 33 (15.71%) Service Delivery
5 23 (10.95%) Problem-Solving
6 22 (10.48%) Ticket Management
7 18 (8.57%) Agile Software Development
8 17 (8.10%) Asset Management
8 17 (8.10%) Service Management
9 15 (7.14%) Problem Management
10 14 (6.67%) Document Management
10 14 (6.67%) ITIL V3
10 14 (6.67%) Mobile Device Management
10 14 (6.67%) Project Management
11 13 (6.19%) Workflow
12 12 (5.71%) Collaborative Working
12 12 (5.71%) DevOps
13 11 (5.24%) Service Desk Management
Programming Languages
1 23 (10.95%) SQL
2 11 (5.24%) PowerShell
3 9 (4.29%) Java
4 8 (3.81%) Python
5 6 (2.86%) C
5 6 (2.86%) C#
5 6 (2.86%) Ruby
5 6 (2.86%) T-SQL
5 6 (2.86%) VB
6 5 (2.38%) Groovy
7 3 (1.43%) JavaScript
8 2 (0.95%) Perl
9 1 (0.48%) PHP
9 1 (0.48%) PL/SQL
9 1 (0.48%) VBA
Qualifications
1 28 (13.33%) Degree
2 7 (3.33%) AWS Certification
2 7 (3.33%) Microsoft Certification
3 6 (2.86%) MCSE
4 4 (1.90%) Cisco Certification
5 3 (1.43%) Computer Science Degree
5 3 (1.43%) SC Cleared
5 3 (1.43%) Security Cleared
6 2 (0.95%) CCMSE
6 2 (0.95%) CCNP
6 2 (0.95%) CISM
6 2 (0.95%) CISSP
7 1 (0.48%) (ISC)2 CCSP
7 1 (0.48%) CCA
7 1 (0.48%) CCNA
7 1 (0.48%) CISA
7 1 (0.48%) Citrix Certification
7 1 (0.48%) ITIL Certification
7 1 (0.48%) MCITP
7 1 (0.48%) MCSA
Quality Assurance & Compliance
1 4 (1.90%) QA
2 3 (1.43%) ISO/IEC 20000
3 2 (0.95%) GDPR
4 1 (0.48%) Basel II
4 1 (0.48%) Data Quality
4 1 (0.48%) HIPAA
4 1 (0.48%) ISO/IEC 27001
4 1 (0.48%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 1 (0.48%) MiFID
4 1 (0.48%) PMO
4 1 (0.48%) Sarbanes-Oxley
4 1 (0.48%) Solvency II
System Software
1 48 (22.86%) Active Directory
2 10 (4.76%) Hyper-V
3 9 (4.29%) VMware Infrastructure
4 8 (3.81%) XenApp
5 6 (2.86%) Docker
6 3 (1.43%) vSphere
7 2 (0.95%) VMware Workstation
8 1 (0.48%) Virtual Machines
Systems Management
1 21 (10.00%) SCCM
2 7 (3.33%) SCOM
3 6 (2.86%) Ansible
3 6 (2.86%) Kubernetes
4 5 (2.38%) SCOrch
4 5 (2.38%) SCVMM
5 2 (0.95%) Jamf Pro
5 2 (0.95%) Microsoft Intune
6 1 (0.48%) Backup Exec
6 1 (0.48%) NetBackup
6 1 (0.48%) SCSM
6 1 (0.48%) SnapVault
6 1 (0.48%) WSUS
Vendors
1 67 (31.90%) Microsoft
2 19 (9.05%) VMware
3 18 (8.57%) Citrix
4 15 (7.14%) Cisco
5 12 (5.71%) Apple
5 12 (5.71%) ServiceNow
6 11 (5.24%) Sony
7 10 (4.76%) Adobe
8 8 (3.81%) Talend
9 6 (2.86%) HP
9 6 (2.86%) NetApp
10 5 (2.38%) Ivanti
11 4 (1.90%) Remedy
11 4 (1.90%) SAP
12 3 (1.43%) EqualLogic
12 3 (1.43%) Google
12 3 (1.43%) Juniper
12 3 (1.43%) Oracle
12 3 (1.43%) Snow
12 3 (1.43%) Sun