Period
to 11 December 2018

The following table provides summary statistics for permanent job vacancies advertised in Central London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 11 December 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
London > Central London
6 months to
11 Dec 2018
Same period 2017 Same period 2016
Rank 227 183 130
Rank change year-on-year -44 -53 +34
Permanent jobs citing SLA 171 251 343
As % of all permanent IT jobs advertised in Central London 1.27% 1.76% 2.49%
As % of the Quality Assurance & Compliance category 10.57% 14.29% 18.52%
Number of salaries quoted 135 236 266
Central London median annual salary £42,500 £46,000 £40,000
Median salary % change year-on-year -7.61% +15.00% -11.11%
10th Percentile £22,000 £24,000 £27,375
90th Percentile £70,700 £70,000 £68,750
London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -5.56%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Central London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Central London
Permanent vacancies with a requirement for quality assurance or compliance skills 1,618 1,757 1,852
As % of all permanent IT jobs advertised in Central London 11.99% 12.30% 13.44%
Number of salaries quoted 1,405 1,513 1,620
Central London median annual salary £60,000 £60,000 £55,000
Median salary % change year-on-year - +9.09% -
10th Percentile £35,750 £36,250 £31,250
90th Percentile £92,500 £86,250 £80,000
London median annual salary £60,000 £60,000 £57,500
% change year-on-year - +4.35% +4.55%

SLA
Job Vacancy Trend in Central London

Job postings citing SLA as a percentage of all IT jobs advertised in Central London.

Job vacancy trend for SLA in Central London

SLA
Salary Trend in Central London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Central London.

Salary trend for SLA in Central London

SLA
Salary Histogram in Central London

The salary distribution of IT jobs citing SLA in Central London over the 6 months to 11 December 2018.

Salary histogram for SLA in Central London

SLA
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Central London region over the 6 months to 11 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -55 119 £42,500 -8.11% 27
West End of London -4 7 £49,750 +77.68%
Kensington and Chelsea -3 4 £30,000 -10.45%
City of Westminster -8 4 £39,148 -44.07%
Southwark +88 2 £32,000 -32.63%
Camden 0 2 £36,000 -10.00%
SLA
London

For the 6 months to 11 December 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Central London region with a requirement for SLA.

1 93 (54.39%) Windows
2 76 (44.44%) ITIL
3 63 (36.84%) Microsoft
4 59 (34.50%) Active Directory
5 57 (33.33%) Finance
6 37 (21.64%) Microsoft Office
7 35 (20.47%) Office 365
8 27 (15.79%) Service Delivery
8 27 (15.79%) Windows 10
9 25 (14.62%) VMware
9 25 (14.62%) Windows 7
10 24 (14.04%) Windows Server
11 23 (13.45%) Problem-Solving
12 22 (12.87%) SCCM
13 21 (12.28%) Service Management
13 21 (12.28%) SQL
13 21 (12.28%) Citrix
14 20 (11.70%) Cisco
15 18 (10.53%) VPN
15 18 (10.53%) Banking
15 18 (10.53%) Windows Server 2012
16 17 (9.94%) Microsoft Azure
16 17 (9.94%) Information Security
16 17 (9.94%) ITSM
17 16 (9.36%) MS Exchange
17 16 (9.36%) Continuous Improvement
17 16 (9.36%) Root Cause Analysis
18 15 (8.77%) Microsoft Certification
18 15 (8.77%) MCSE
19 14 (8.19%) Analytical Skills

SLA
Co-occurring IT Skills in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (9.36%) MS Exchange
2 8 (4.68%) SharePoint
3 5 (2.92%) Exchange Server 2010
4 3 (1.75%) Blackberry Enterprise Server
4 3 (1.75%) Exchange Server 2007
4 3 (1.75%) SharePoint 2013
5 2 (1.17%) BizTalk Server
5 2 (1.17%) Exchange Server 2003
6 1 (0.58%) CMS
6 1 (0.58%) Exchange Server 2013
6 1 (0.58%) Skype for Business
Applications
1 37 (21.64%) Microsoft Office
2 11 (6.43%) Microsoft Excel
3 10 (5.85%) Microsoft PowerPoint
4 3 (1.75%) MS Visio
5 1 (0.58%) 3ds Max
5 1 (0.58%) AutoCAD
5 1 (0.58%) Maya
5 1 (0.58%) Microsoft Project
Business Applications
1 3 (1.75%) Dynamics CRM
2 2 (1.17%) Remedy ITSM
Cloud Services
1 35 (20.47%) Office 365
2 17 (9.94%) Microsoft Azure
3 8 (4.68%) Amazon AWS
4 4 (2.34%) Adobe Creative Cloud
5 2 (1.17%) Cloud Computing
5 2 (1.17%) Slack
6 1 (0.58%) Cloudflare
6 1 (0.58%) Google Cloud Platform
Communications & Networking
1 18 (10.53%) VPN
2 13 (7.60%) DNS
3 12 (7.02%) Firewall
4 10 (5.85%) LAN
4 10 (5.85%) WAN
5 8 (4.68%) SAN
6 6 (3.51%) Internet
6 6 (3.51%) TCP/IP
7 5 (2.92%) VLAN
7 5 (2.92%) VoIP
7 5 (2.92%) Wireless
8 4 (2.34%) DHCP
8 4 (2.34%) WLAN
9 3 (1.75%) MPLS
9 3 (1.75%) Remote Desktop
10 2 (1.17%) NAS
11 1 (0.58%) BGP
11 1 (0.58%) Cisco ASA
11 1 (0.58%) Skype
11 1 (0.58%) VPLS
Database & Business Intelligence
1 10 (5.85%) SQL Server
2 4 (2.34%) Relational Database
2 4 (2.34%) SQL Server 2012
2 4 (2.34%) SQL Server 2014
2 4 (2.34%) SQL Server 2016
3 3 (1.75%) SQL Server Integration Services
4 2 (1.17%) SQL Server Reporting Services
5 1 (0.58%) Azure SQL Database
5 1 (0.58%) Informix
5 1 (0.58%) Oracle Database
5 1 (0.58%) Power BI
5 1 (0.58%) SQL Server Analysis Services
Development Applications
1 3 (1.75%) Git (software)
1 3 (1.75%) Hudson
2 1 (0.58%) JIRA
General
1 57 (33.33%) Finance
2 18 (10.53%) Banking
3 8 (4.68%) Advertising
4 7 (4.09%) Law
4 7 (4.09%) Marketing
4 7 (4.09%) Retail
5 4 (2.34%) Telecoms
6 3 (1.75%) Financial Institution
6 3 (1.75%) Games
6 3 (1.75%) Investment Banking
6 3 (1.75%) Legal
7 2 (1.17%) Mandarin Language
8 1 (0.58%) Billing
8 1 (0.58%) Front Office
Job Titles
1 55 (32.16%) Analyst
2 28 (16.37%) Support Analyst
2 28 (16.37%) Support Engineer
3 26 (15.20%) Desktop Support
4 23 (13.45%) Service Manager
5 19 (11.11%) Service Analyst
6 14 (8.19%) Service Desk Analyst
7 12 (7.02%) IT Manager
8 11 (6.43%) 1st Line Support
8 11 (6.43%) IT Support
8 11 (6.43%) Services Delivery Manager
9 10 (5.85%) Delivery Manager
9 10 (5.85%) Deskside Support
10 9 (5.26%) Desktop Engineer
10 9 (5.26%) Desktop Support Engineer
10 9 (5.26%) Help Desk Analyst
10 9 (5.26%) Team Leader
11 8 (4.68%) Applications Support
11 8 (4.68%) Deskside Analyst
11 8 (4.68%) Senior Analyst
Libraries, Frameworks & Software Standards
1 4 (2.34%) .NET
1 4 (2.34%) EDI
2 3 (1.75%) Web Services
3 2 (1.17%) CSS
3 2 (1.17%) HTML
3 2 (1.17%) OAuth
3 2 (1.17%) OpenID
3 2 (1.17%) REST
3 2 (1.17%) Ruby on Rails
4 1 (0.58%) Unity (Game Engine)
4 1 (0.58%) Unreal Engine
4 1 (0.58%) XML
Miscellaneous
1 14 (8.19%) Analytical Skills
2 12 (7.02%) Management Information System
3 9 (5.26%) Self-Motivation
3 9 (5.26%) Video Conferencing
4 6 (3.51%) Hedge funds
5 4 (2.34%) Data Centre
5 4 (2.34%) e-Learning
5 4 (2.34%) Replication
6 3 (1.75%) Virtual Team
7 2 (1.17%) Fintech
7 2 (1.17%) Microsoft Licensing
7 2 (1.17%) Mobile App
7 2 (1.17%) User Experience
8 1 (0.58%) Blog
8 1 (0.58%) BYOD
8 1 (0.58%) Cyberthreat
8 1 (0.58%) Foreign Exchange (FX)
8 1 (0.58%) IBM Storwize
8 1 (0.58%) Social Media
8 1 (0.58%) Xbox
Operating Systems
1 93 (54.39%) Windows
2 27 (15.79%) Windows 10
3 25 (14.62%) Windows 7
4 24 (14.04%) Windows Server
5 18 (10.53%) Windows Server 2012
6 13 (7.60%) Windows Server 2008
7 10 (5.85%) Linux
8 9 (5.26%) Apple iOS
9 8 (4.68%) Android
10 3 (1.75%) Mac OS
10 3 (1.75%) Mac OS X
10 3 (1.75%) Unix
11 2 (1.17%) Data ONTAP
11 2 (1.17%) Windows Server 2003
12 1 (0.58%) SUSE Linux Enterprise Server
12 1 (0.58%) Windows 8
Processes & Methodologies
1 76 (44.44%) ITIL
2 27 (15.79%) Service Delivery
3 23 (13.45%) Problem-Solving
4 21 (12.28%) Service Management
5 17 (9.94%) Information Security
5 17 (9.94%) ITSM
6 16 (9.36%) Continuous Improvement
6 16 (9.36%) Root Cause Analysis
7 12 (7.02%) Problem Management
8 10 (5.85%) Coaching
8 10 (5.85%) DevOps
8 10 (5.85%) Ticket Management
9 9 (5.26%) Disaster Recovery
9 9 (5.26%) Line Management
9 9 (5.26%) Project Management
10 8 (4.68%) Business Development
10 8 (4.68%) Infrastructure Engineering
10 8 (4.68%) ITIL V3
10 8 (4.68%) Stakeholder Management
11 7 (4.09%) Creative Thinking
Programming Languages
1 21 (12.28%) SQL
2 8 (4.68%) PowerShell
3 5 (2.92%) C
3 5 (2.92%) Python
3 5 (2.92%) T-SQL
4 4 (2.34%) Java
4 4 (2.34%) PHP
4 4 (2.34%) VB
5 3 (1.75%) C#
5 3 (1.75%) JavaScript
5 3 (1.75%) Ruby
6 2 (1.17%) C++
7 1 (0.58%) Shell Script
Qualifications
1 15 (8.77%) MCSE
1 15 (8.77%) Microsoft Certification
2 12 (7.02%) Degree
3 6 (3.51%) MCP
4 5 (2.92%) MCSA
5 4 (2.34%) CCNA
5 4 (2.34%) Cisco Certification
5 4 (2.34%) Computer Science Degree
5 4 (2.34%) ITIL Certification
6 2 (1.17%) MCITP
7 1 (0.58%) AWS Certification
7 1 (0.58%) CCSA
7 1 (0.58%) Master's Degree
7 1 (0.58%) MCTS
7 1 (0.58%) SC Cleared
7 1 (0.58%) Security Cleared
7 1 (0.58%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 5 (2.92%) GDPR
1 5 (2.92%) ISO/IEC 27001
2 3 (1.75%) Data Quality
2 3 (1.75%) ISO/IEC 20000
3 1 (0.58%) MiFID
3 1 (0.58%) PCI DSS
3 1 (0.58%) QA
3 1 (0.58%) Solvency II
System Software
1 59 (34.50%) Active Directory
2 9 (5.26%) VMware Infrastructure
3 7 (4.09%) Hyper-V
4 4 (2.34%) vSphere
4 4 (2.34%) XenApp
5 2 (1.17%) VMware Workstation
6 1 (0.58%) Docker
6 1 (0.58%) Virtual Machines
6 1 (0.58%) XenServer
Systems Management
1 22 (12.87%) SCCM
2 5 (2.92%) SCOM
3 4 (2.34%) Jamf Pro
3 4 (2.34%) SCOrch
3 4 (2.34%) SCVMM
4 2 (1.17%) NetBackup
4 2 (1.17%) SnapVault
4 2 (1.17%) WSUS
5 1 (0.58%) Ansible
5 1 (0.58%) Backup Exec
5 1 (0.58%) ITRS Geneos
5 1 (0.58%) Kubernetes
5 1 (0.58%) Norton AntiVirus
5 1 (0.58%) SCSM
Vendors
1 63 (36.84%) Microsoft
2 25 (14.62%) VMware
3 21 (12.28%) Citrix
4 20 (11.70%) Cisco
5 10 (5.85%) Google
6 9 (5.26%) ServiceNow
7 7 (4.09%) Adobe
7 7 (4.09%) Sony
8 6 (3.51%) NetApp
9 5 (2.92%) Apple
9 5 (2.92%) Remedy
10 4 (2.34%) Juniper
10 4 (2.34%) Salesforce.com
10 4 (2.34%) Sophos
11 3 (1.75%) CheckPoint
11 3 (1.75%) NETGEAR
11 3 (1.75%) Oracle
11 3 (1.75%) Veeam
11 3 (1.75%) Veritas
12 2 (1.17%) Pega