Period
to 20 July 2017

The median annual salary for a 1st Line Support was £24,500 in advertised job vacancies in the City of London during the 6 months to 20 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
London > City of London
6 months to
20 Jul 2017
Same period 2016 Same period 2015
Rank 317 331 390
Rank change year-on-year +14 +59 +21
Permanent jobs requiring a 1st Line Support 17 49 66
As % of all permanent IT jobs advertised in the City of London 0.16% 0.36% 0.31%
As % of the Job Titles category 0.17% 0.38% 0.33%
Number of salaries quoted 14 46 57
City of London median annual salary £24,500 £31,250 £23,500
Median salary % change year-on-year -21.60% +32.98% -6.00%
10th Percentile £19,125 £23,750 £19,500
90th Percentile £31,825 £34,375 £29,350
London median annual salary £24,000 £24,000 £23,000
% change year-on-year - +4.35% +2.22%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the City of London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
City of London
Permanent job vacancies with a job title containing a recognized job role 9834 12961 20070
As % of all permanent IT job vacancies advertised in the City of London 95.38% 95.97% 95.28%
Number of salaries quoted 8894 11720 17118
City of London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% -
10th Percentile £33,250 £32,750 £32,500
90th Percentile £91,250 £87,250 £84,500
London median annual salary £59,500 £55,000 £55,000
% change year-on-year +8.18% - +4.76%

1st Line Support
Job Vacancy Trend in the City of London

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 1st Line Support in the City of London

1st Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in the City of London.

Salary trend for 1st Line Support in the City of London

1st Line Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing 1st Line Support in the City of London over the 6 months to 20 July 2017.

Salary histogram for 1st Line Support in the City of London

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 20 July 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring 1st Line Support in the job title.

1 10 (58.82%) Microsoft
2 9 (52.94%) Microsoft Office
3 6 (35.29%) Windows
3 6 (35.29%) Active Directory
4 4 (23.53%) Apple
4 4 (23.53%) Finance
4 4 (23.53%) Citrix
4 4 (23.53%) ITIL
4 4 (23.53%) Windows 7
4 4 (23.53%) Legal
5 3 (17.65%) Lotus
5 3 (17.65%) Virtual Desktop
5 3 (17.65%) Network Security
5 3 (17.65%) Asset Management
5 3 (17.65%) IBM Notes
5 3 (17.65%) Front Office
5 3 (17.65%) ITIL Certification
6 2 (11.76%) Blackberry
6 2 (11.76%) Law
6 2 (11.76%) MS Exchange
6 2 (11.76%) Microsoft Certification
6 2 (11.76%) TCP/IP
6 2 (11.76%) Business Intelligence
6 2 (11.76%) Incident Management
6 2 (11.76%) Office 365
6 2 (11.76%) Relational Database
6 2 (11.76%) Windows 10
6 2 (11.76%) Remote Desktop
6 2 (11.76%) Windows Server
7 1 (5.88%) Project Governance

1st Line Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (17.65%) IBM Notes
2 2 (11.76%) MS Exchange
3 1 (5.88%) Exchange Server 2013
Applications
1 9 (52.94%) Microsoft Office
2 1 (5.88%) Microsoft Excel
2 1 (5.88%) Microsoft PowerPoint
Cloud Services
1 2 (11.76%) Office 365
Communications & Networking
1 3 (17.65%) Network Security
2 2 (11.76%) Remote Desktop
2 2 (11.76%) TCP/IP
3 1 (5.88%) DECT
3 1 (5.88%) DHCP
3 1 (5.88%) DNS
3 1 (5.88%) VPN
Database & Business Intelligence
1 2 (11.76%) Relational Database
General
1 4 (23.53%) Finance
1 4 (23.53%) Legal
2 3 (17.65%) Front Office
3 2 (11.76%) Law
4 1 (5.88%) Telecoms
Miscellaneous
1 2 (11.76%) Blackberry
2 1 (5.88%) iPad
2 1 (5.88%) iPhone
2 1 (5.88%) Video Conferencing
Operating Systems
1 6 (35.29%) Windows
2 4 (23.53%) Windows 7
3 2 (11.76%) Windows 10
3 2 (11.76%) Windows Server
4 1 (5.88%) Apple iOS
4 1 (5.88%) Windows 8
4 1 (5.88%) Windows Server 2012
4 1 (5.88%) Windows XP
Processes & Methodologies
1 4 (23.53%) ITIL
2 3 (17.65%) Asset Management
3 2 (11.76%) Business Intelligence
3 2 (11.76%) Incident Management
4 1 (5.88%) Document Management
4 1 (5.88%) Project Governance
4 1 (5.88%) Project Management
4 1 (5.88%) Service Management
4 1 (5.88%) Time Management
Qualifications
1 3 (17.65%) ITIL Certification
2 2 (11.76%) Microsoft Certification
3 1 (5.88%) Degree
Quality Assurance & Compliance
1 1 (5.88%) SLA
System Software
1 6 (35.29%) Active Directory
2 3 (17.65%) Virtual Desktop
Vendors
1 10 (58.82%) Microsoft
2 4 (23.53%) Apple
2 4 (23.53%) Citrix
3 3 (17.65%) Lotus
4 1 (5.88%) Adobe
4 1 (5.88%) Autodesk
4 1 (5.88%) Avaya
4 1 (5.88%) LANDesk
City, London
Venturi
Salary: £20000 per annum + Excellent benefits
Posted: 3 days ago
City, London
Client Server
Salary: £25k to £29k + benefits
Posted: 6 days ago
City of London
Searchability
Salary: £18000 - £25000 per annum
Posted: 6 days ago
City, London
AWD Recruitment
Salary: £22,000 - £22,000 per annum + Bonus
Posted: Yesterday
City of London
Energon Global
Salary: £25000.00 - £35000 per annum + bonus + benefits
Posted: 10 days ago