1st Line Support Jobs in the City of London

First Line Support
Central London > City of London

The median First Line Support salary in the City of London is £30,000 per year, according to job vacancies posted during the 6 months leading to 28 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
28 May 2025
Same period 2024 Same period 2023
Rank 129 165 212
Rank change year-on-year +36 +47 +76
Permanent jobs requiring a 1st Line Support 10 12 19
As % of all permanent jobs advertised in the City of London 0.52% 0.36% 0.42%
As % of the Job Titles category 0.56% 0.37% 0.43%
Number of salaries quoted 10 11 15
10th Percentile £25,875 £24,500 £22,800
25th Percentile £28,500 £26,125 £23,863
Median annual salary (50th Percentile) £30,000 £27,500 £27,500
Median % change year-on-year +9.09% - +10.00%
75th Percentile £36,563 £33,500 £30,000
90th Percentile £41,300 £33,750 £30,300
Central London median annual salary £31,750 £27,500 £28,000
% change year-on-year +15.45% -1.79% +7.69%

All Permanent IT Job Vacancies
City of London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the City of London with a recognized job title 1,781 3,214 4,384
% of permanent jobs with a recognized job title 93.25% 96.14% 96.22%
Number of salaries quoted 1,351 2,532 3,665
10th Percentile £41,250 £41,250 £42,444
25th Percentile £52,500 £53,750 £55,000
Median annual salary (50th Percentile) £72,500 £73,000 £75,000
Median % change year-on-year -0.68% -2.67% +3.45%
75th Percentile £95,000 £95,000 £97,500
90th Percentile £120,000 £112,500 £115,000
Central London median annual salary £72,500 £72,500 £73,210
% change year-on-year - -0.97% +0.98%

1st Line Support
Job Vacancy Trend in the City of London

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for 1st Line Support in the City of London

1st Line Support
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing 1st Line Support in the City of London.

Salary trend for 1st Line Support in the City of London

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the City of London

For the 6 months to 28 May 2025, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 1st Line Support in the job title.

1 9 (90.00%) Customer Service
2 8 (80.00%) Social Skills
3 7 (70.00%) Analytical Skills
4 6 (60.00%) Windows
5 5 (50.00%) Microsoft Exchange
5 5 (50.00%) Active Directory
5 5 (50.00%) VMware
5 5 (50.00%) VMware Infrastructure
5 5 (50.00%) Windows Server 2008
5 5 (50.00%) Exchange Server 2010
5 5 (50.00%) Windows Server
5 5 (50.00%) Problem-Solving
6 4 (40.00%) Application Security
6 4 (40.00%) Windows Server 2012
6 4 (40.00%) Exchange Server 2013
6 4 (40.00%) Windows 7
6 4 (40.00%) DV Cleared
6 4 (40.00%) Security Cleared
7 3 (30.00%) Customer Experience
7 3 (30.00%) Roadmaps
8 1 (10.00%) Service Management
8 1 (10.00%) ITSM
8 1 (10.00%) Finance
8 1 (10.00%) ISO/IEC 27001
8 1 (10.00%) CCENT
8 1 (10.00%) Video Conferencing
8 1 (10.00%) HP
8 1 (10.00%) Citrix
8 1 (10.00%) VoIP
8 1 (10.00%) Cisco

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (50.00%) Exchange Server 2010
1 5 (50.00%) Microsoft Exchange
2 4 (40.00%) Exchange Server 2013
Cloud Services
1 1 (10.00%) Microsoft 365
Communications & Networking
1 1 (10.00%) Unified Communications
1 1 (10.00%) VoIP
General
1 8 (80.00%) Social Skills
2 7 (70.00%) Analytical Skills
3 1 (10.00%) Finance
3 1 (10.00%) Inclusion and Diversity
Miscellaneous
1 1 (10.00%) Video Conferencing
Operating Systems
1 6 (60.00%) Windows
2 5 (50.00%) Windows Server
2 5 (50.00%) Windows Server 2008
3 4 (40.00%) Windows 7
3 4 (40.00%) Windows Server 2012
4 1 (10.00%) Windows Server 2016
Processes & Methodologies
1 9 (90.00%) Customer Service
2 5 (50.00%) Problem-Solving
3 4 (40.00%) Application Security
4 3 (30.00%) Customer Experience
4 3 (30.00%) Roadmaps
5 1 (10.00%) Collaborative Culture
5 1 (10.00%) ITIL
5 1 (10.00%) ITSM
5 1 (10.00%) Service Management
5 1 (10.00%) Storage Management
Programming Languages
1 1 (10.00%) PowerShell
1 1 (10.00%) SQL
Qualifications
1 4 (40.00%) DV Cleared
1 4 (40.00%) Security Cleared
2 1 (10.00%) CCENT
Quality Assurance & Compliance
1 1 (10.00%) ISO/IEC 27001
System Software
1 5 (50.00%) Active Directory
1 5 (50.00%) VMware Infrastructure
2 1 (10.00%) XenDesktop
Systems Management
1 1 (10.00%) Jamf Pro
Vendors
1 5 (50.00%) VMware
2 1 (10.00%) Cisco
2 1 (10.00%) Citrix
2 1 (10.00%) HP
2 1 (10.00%) Microsoft