1st Line Support Jobs in the City of London

First Line Support
Central London > City of London

The median First Line Support salary in the City of London is £27,500 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 165 218 273
Rank change year-on-year +53 +55 -40
Permanent jobs requiring a 1st Line Support 13 15 5
As % of all permanent jobs advertised in the City of London 0.39% 0.31% 0.071%
As % of the Job Titles category 0.40% 0.32% 0.075%
Number of salaries quoted 13 12 5
10th Percentile £24,800 £22,435 £24,000
25th Percentile £26,250 £25,338 £24,750
Median annual salary (50th Percentile) £27,500 £28,250 £25,000
Median % change year-on-year -2.65% +13.00% -4.76%
75th Percentile £33,500 £30,000 £28,250
90th Percentile £33,700 £30,450 £33,800
Central London median annual salary £32,500 £29,500 £27,750
% change year-on-year +10.17% +6.31% -4.31%

All Permanent IT Job Vacancies
City of London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the City of London with a recognized job title 3,219 4,624 6,707
% of permanent jobs with a recognized job title 95.80% 96.53% 95.68%
Number of salaries quoted 2,579 3,901 5,616
10th Percentile £41,000 £42,500 £43,750
25th Percentile £53,193 £55,000 £56,250
Median annual salary (50th Percentile) £73,000 £75,000 £72,500
Median % change year-on-year -2.67% +3.45% -
75th Percentile £95,000 £97,500 £93,750
90th Percentile £112,500 £112,500 £110,000
Central London median annual salary £72,500 £75,000 £72,500
% change year-on-year -3.33% +3.45% +3.57%

1st Line Support
Job Vacancy Trend in the City of London

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for 1st Line Support in the City of London

1st Line Support
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing 1st Line Support in the City of London.

Salary trend for 1st Line Support in the City of London

1st Line Support
Salary Histogram in the City of London

Salary distribution for jobs citing 1st Line Support in the City of London over the 6 months to 25 April 2024.

Salary histogram for 1st Line Support in the City of London

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the City of London

For the 6 months to 25 April 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 1st Line Support in the job title.

1 12 (92.31%) Customer Service
2 10 (76.92%) Social Skills
3 9 (69.23%) Windows
4 7 (53.85%) Active Directory
4 7 (53.85%) Azure
4 7 (53.85%) Windows 10
5 6 (46.15%) Microsoft 365
6 5 (38.46%) Microsoft Intune
6 5 (38.46%) Microsoft Office
6 5 (38.46%) ITSM
6 5 (38.46%) Law
7 4 (30.77%) Legal
7 4 (30.77%) ITIL
7 4 (30.77%) Microsoft
7 4 (30.77%) Degree
7 4 (30.77%) Cybersecurity
7 4 (30.77%) AWS
7 4 (30.77%) Amazon EC2
8 3 (23.08%) Service Delivery Management
8 3 (23.08%) Collaborative Working
8 3 (23.08%) Security Architecture
8 3 (23.08%) User Experience
8 3 (23.08%) SolarWinds
8 3 (23.08%) Project Management
8 3 (23.08%) ITIL Certification
8 3 (23.08%) Service Management
8 3 (23.08%) Service Delivery
8 3 (23.08%) Entra ID
9 2 (15.38%) Analytical Skills
9 2 (15.38%) Video Conferencing

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.69%) Microsoft Exchange
Applications
1 5 (38.46%) Microsoft Office
Cloud Services
1 7 (53.85%) Azure
2 6 (46.15%) Microsoft 365
3 4 (30.77%) Amazon EC2
3 4 (30.77%) AWS
4 3 (23.08%) Entra ID
5 1 (7.69%) OneDrive
Communications & Networking
1 1 (7.69%) Cisco IOS
1 1 (7.69%) TCP/IP
Development Applications
1 1 (7.69%) JIRA
General
1 10 (76.92%) Social Skills
2 5 (38.46%) Law
3 4 (30.77%) Legal
4 2 (15.38%) Analytical Skills
5 1 (7.69%) Manufacturing
5 1 (7.69%) Presentation Skills
5 1 (7.69%) Retail
Miscellaneous
1 2 (15.38%) Video Conferencing
2 1 (7.69%) Self-Motivation
Operating Systems
1 9 (69.23%) Windows
2 7 (53.85%) Windows 10
Processes & Methodologies
1 12 (92.31%) Customer Service
2 5 (38.46%) ITSM
3 4 (30.77%) Cybersecurity
3 4 (30.77%) ITIL
4 3 (23.08%) Collaborative Working
4 3 (23.08%) Project Management
4 3 (23.08%) Security Architecture
4 3 (23.08%) Service Delivery
4 3 (23.08%) Service Delivery Management
4 3 (23.08%) Service Management
4 3 (23.08%) User Experience
5 1 (7.69%) Agile
5 1 (7.69%) Change Control
5 1 (7.69%) Infrastructure Engineering
5 1 (7.69%) Tech Ops
5 1 (7.69%) Time Management
Qualifications
1 4 (30.77%) Degree
2 3 (23.08%) ITIL Certification
3 1 (7.69%) Computer Science Degree
3 1 (7.69%) MCDST
3 1 (7.69%) MCP
3 1 (7.69%) MCSA
3 1 (7.69%) Microsoft Certification
System Software
1 7 (53.85%) Active Directory
Systems Management
1 5 (38.46%) Microsoft Intune
Vendors
1 4 (30.77%) Microsoft
2 3 (23.08%) SolarWinds
3 1 (7.69%) Apple
3 1 (7.69%) Cisco