Period
to 16 January 2018

The median annual salary for a 1st Line Support was £27,750 in advertised job vacancies in the City of London during the 6 months to 16 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
Central London > City of London
6 months to
16 Jan 2018
Same period 2017 Same period 2016
Rank 316 313 360
Rank change year-on-year -3 +47 +28
Permanent jobs requiring a 1st Line Support 14 26 28
As % of all permanent IT jobs advertised in the City of London 0.14% 0.24% 0.20%
As % of the Job Titles category 0.14% 0.25% 0.20%
Number of salaries quoted 14 24 24
City of London median annual salary £27,750 £22,500 £22,000
Median salary % change year-on-year +23.33% +2.27% -8.33%
10th Percentile £21,575 £19,325 £18,500
90th Percentile £31,000 £36,000 £28,525
Central London median annual salary £24,500 £22,500 £23,750
% change year-on-year +8.89% -5.26% -1.04%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 9,822 10,299 13,695
% of permanent IT jobs with a recognized job title 94.84% 96.65% 95.93%
Number of salaries quoted 8,778 9,396 12,085
City of London median annual salary £60,000 £57,500 £57,500
Median salary % change year-on-year +4.35% - +4.55%
10th Percentile £36,000 £33,500 £32,500
90th Percentile £93,750 £90,000 £88,750
Central London median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -

1st Line Support
Job Vacancy Trend in the City of London

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 1st Line Support in the City of London

1st Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in the City of London.

Salary trend for 1st Line Support in the City of London

1st Line Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing 1st Line Support in the City of London over the 6 months to 16 January 2018.

Salary histogram for 1st Line Support in the City of London

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 16 January 2018, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring 1st Line Support in the job title.

1 10 (71.43%) Microsoft
2 8 (57.14%) Active Directory
2 8 (57.14%) Windows
3 5 (35.71%) Microsoft Office
3 5 (35.71%) Citrix
4 4 (28.57%) Finance
4 4 (28.57%) Microsoft Certification
5 3 (21.43%) Internet
5 3 (21.43%) SLA
5 3 (21.43%) Linux
5 3 (21.43%) Windows 7
6 2 (14.29%) VMware
6 2 (14.29%) Advertising
6 2 (14.29%) VMware Infrastructure
6 2 (14.29%) iPhone
6 2 (14.29%) TCP/IP
6 2 (14.29%) ITIL
6 2 (14.29%) Blackberry
7 1 (7.14%) Blackberry Enterprise Server
7 1 (7.14%) McAfee
7 1 (7.14%) Lotus
7 1 (7.14%) Acrobat
7 1 (7.14%) HP
7 1 (7.14%) Dell
7 1 (7.14%) Adobe
7 1 (7.14%) Sun
7 1 (7.14%) Perl
7 1 (7.14%) PHP
7 1 (7.14%) MySQL
7 1 (7.14%) DNS

1st Line Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.14%) Apache
1 1 (7.14%) Blackberry Enterprise Server
1 1 (7.14%) IBM Notes
1 1 (7.14%) MS Exchange
Applications
1 5 (35.71%) Microsoft Office
2 1 (7.14%) Acrobat
Cloud Services
1 1 (7.14%) Office 365
Communications & Networking
1 3 (21.43%) Internet
2 2 (14.29%) TCP/IP
3 1 (7.14%) DHCP
3 1 (7.14%) DNS
3 1 (7.14%) WebEx
Database & Business Intelligence
1 1 (7.14%) MySQL
General
1 4 (28.57%) Finance
2 2 (14.29%) Advertising
Libraries, Frameworks & Software Standards
1 1 (7.14%) LAMP
Miscellaneous
1 2 (14.29%) Blackberry
1 2 (14.29%) iPhone
2 1 (7.14%) BYOD
2 1 (7.14%) Client/Server
2 1 (7.14%) iPad
Operating Systems
1 8 (57.14%) Windows
2 3 (21.43%) Linux
2 3 (21.43%) Windows 7
3 1 (7.14%) Windows 10
3 1 (7.14%) Windows 8
3 1 (7.14%) Windows Server
3 1 (7.14%) Windows Server 2008
3 1 (7.14%) Windows Server 2012
3 1 (7.14%) Windows XP
Processes & Methodologies
1 2 (14.29%) ITIL
2 1 (7.14%) Chat Support
2 1 (7.14%) Incident Management
2 1 (7.14%) ITIL V3
2 1 (7.14%) Knowledge Management
2 1 (7.14%) Service Management
2 1 (7.14%) Virtual Infrastructure
2 1 (7.14%) Workflow
Programming Languages
1 1 (7.14%) Perl
1 1 (7.14%) PHP
Qualifications
1 4 (28.57%) Microsoft Certification
2 1 (7.14%) MCSA
2 1 (7.14%) MCSE
Quality Assurance & Compliance
1 3 (21.43%) SLA
System Software
1 8 (57.14%) Active Directory
2 2 (14.29%) VMware Infrastructure
3 1 (7.14%) VMware Workstation
Systems Management
1 1 (7.14%) McAfee ePO
1 1 (7.14%) vCenter Server
Vendors
1 10 (71.43%) Microsoft
2 5 (35.71%) Citrix
3 2 (14.29%) VMware
4 1 (7.14%) Adobe
4 1 (7.14%) Cisco
4 1 (7.14%) Dell
4 1 (7.14%) Google
4 1 (7.14%) HP
4 1 (7.14%) Lotus
4 1 (7.14%) McAfee
4 1 (7.14%) ServiceNow
4 1 (7.14%) Sun
4 1 (7.14%) Wyse