Customer Service Jobs in Central London

Customer Service
London > Central London

The following table provides summary statistics for permanent job vacancies advertised in Central London with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 25 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 71 85 63
Rank change year-on-year +14 -22 +64
Permanent jobs citing Customer Service 142 185 357
As % of all permanent jobs advertised in Central London 3.77% 3.46% 4.50%
As % of the Processes & Methodologies category 4.07% 3.64% 4.72%
Number of salaries quoted 131 145 188
10th Percentile £26,250 £31,250 £27,000
25th Percentile £32,500 £35,000 £30,000
Median annual salary (50th Percentile) £43,750 £42,500 £42,500
Median % change year-on-year +2.94% - -33.30%
75th Percentile £65,000 £67,500 £64,037
90th Percentile £80,000 £74,500 £80,000
London median annual salary £42,500 £45,000 £45,000
% change year-on-year -5.56% - -16.67%

All Process and Methodology Skills
Central London

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Central London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 3,486 5,076 7,560
As % of all permanent jobs advertised in Central London 92.54% 94.86% 95.29%
Number of salaries quoted 2,738 4,217 6,351
10th Percentile £40,000 £42,500 £45,000
25th Percentile £52,500 £55,000 £56,250
Median annual salary (50th Percentile) £72,500 £75,000 £72,500
Median % change year-on-year -3.33% +3.45% +3.57%
75th Percentile £95,000 £97,500 £93,750
90th Percentile £112,500 £112,500 £108,750
London median annual salary £70,500 £75,000 £70,000
% change year-on-year -6.00% +7.14% -

Customer Service
Job Vacancy Trend in Central London

Job postings citing Customer Service as a proportion of all IT jobs advertised in Central London.

Job vacancy trend for Customer Service in Central London

Customer Service
Salary Trend in Central London

3-month moving average salary quoted in jobs citing Customer Service in Central London.

Salary trend for Customer Service in Central London

Customer Service
Salary Histogram in Central London

Salary distribution for jobs citing Customer Service in Central London over the 6 months to 25 April 2024.

Salary histogram for Customer Service in Central London

Customer Service
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Central London region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
City of London +34 125 £44,500 -8.72% 50
West End of London +17 6 £47,500 +10.71% 1
Camden -2 5 £25,643 -40.23% 1
Southwark +18 2 £32,500 -46.72%
Kensington and Chelsea -4 2 £35,000 -17.65%
City of Westminster -8 2 £43,750 +16.41%
Lambeth +1 1 £30,000 -14.29%
Customer Service
London

Customer Service
Co-occurring Skills and Capabilities in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (11.97%) SharePoint
2 13 (9.15%) Microsoft Exchange
3 5 (3.52%) IIS
Applications
1 35 (24.65%) Microsoft Office
2 5 (3.52%) Microsoft Excel
3 2 (1.41%) Microsoft PowerPoint
Business Applications
1 12 (8.45%) Dynamics CRM
2 4 (2.82%) Carpe Diem
2 4 (2.82%) SAP Business One
3 3 (2.11%) Elite 3E
3 3 (2.11%) Remedy ITSM
4 2 (1.41%) Dynamics NAV
5 1 (0.70%) NetSuite
Cloud Services
1 56 (39.44%) Microsoft 365
2 45 (31.69%) Azure
3 23 (16.20%) Entra ID
4 19 (13.38%) Dynamics 365
5 18 (12.68%) Power Platform
6 16 (11.27%) Power Automate
6 16 (11.27%) PowerApps
7 13 (9.15%) AWS
8 10 (7.04%) Azure Functions
8 10 (7.04%) Azure Logic Apps
8 10 (7.04%) Azure Service Bus
8 10 (7.04%) Azure WebJobs
8 10 (7.04%) Serverless
9 6 (4.23%) WhatsApp
10 5 (3.52%) Azure Stack
10 5 (3.52%) GCP
11 4 (2.82%) Amazon EC2
11 4 (2.82%) OneDrive
12 3 (2.11%) Azure Storage
12 3 (2.11%) Cloud Computing
Communications & Networking
1 10 (7.04%) DHCP
2 9 (6.34%) DNS
2 9 (6.34%) Internet
3 8 (5.63%) TCP/IP
3 8 (5.63%) Wi-Fi
4 7 (4.93%) VPN
5 6 (4.23%) VoIP
5 6 (4.23%) WebEx
6 5 (3.52%) Skype
7 4 (2.82%) Firewall
7 4 (2.82%) LAN
7 4 (2.82%) Telepresence
7 4 (2.82%) Unified Communications
8 3 (2.11%) Remote Desktop
9 2 (1.41%) WAN
9 2 (1.41%) Wireless
10 1 (0.70%) Intrusion Detection
10 1 (0.70%) IP Telephony
10 1 (0.70%) PBX
10 1 (0.70%) VLAN
Database & Business Intelligence
1 16 (11.27%) Power BI
2 7 (4.93%) SQL Server
3 5 (3.52%) Relational Database
4 3 (2.11%) Big Data
4 3 (2.11%) Hadoop
4 3 (2.11%) Tableau
5 2 (1.41%) Azure SQL Database
5 2 (1.41%) SQL Server Integration Services
6 1 (0.70%) Amazon RDS
6 1 (0.70%) NoSQL
Development Applications
1 1 (0.70%) JIRA
General
1 67 (47.18%) Social Skills
2 32 (22.54%) Law
3 31 (21.83%) Finance
4 26 (18.31%) Analytical Skills
5 25 (17.61%) Legal
6 14 (9.86%) Public Sector
7 11 (7.75%) Inclusion and Diversity
8 10 (7.04%) Automotive
8 10 (7.04%) Marketing
9 8 (5.63%) Organisational Skills
9 8 (5.63%) Retail
10 6 (4.23%) Presentation Skills
11 4 (2.82%) Banking
11 4 (2.82%) Multimedia
12 2 (1.41%) Documentation Skills
12 2 (1.41%) Influencing Skills
12 2 (1.41%) Telecoms
13 1 (0.70%) Manufacturing
13 1 (0.70%) Pharmaceutical
13 1 (0.70%) Tech for Good
Job Titles
1 34 (23.94%) Analyst
2 24 (16.90%) IT Support
3 21 (14.79%) Support Analyst
4 19 (13.38%) 2nd Line Support
5 16 (11.27%) Consultant
5 16 (11.27%) IT Analyst
6 13 (9.15%) 1st Line Support
6 13 (9.15%) IT Support Analyst
6 13 (9.15%) Service Analyst
7 12 (8.45%) 1st/2nd Line Support
7 12 (8.45%) Support Engineer
8 11 (7.75%) Senior
8 11 (7.75%) Service Desk Analyst
9 8 (5.63%) 2nd Line Engineer
9 8 (5.63%) Dynamics 365 Consultant
9 8 (5.63%) Lead
9 8 (5.63%) Senior Consultant
9 8 (5.63%) Support Consultant
10 7 (4.93%) 2nd Line Support Engineer
11 6 (4.23%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 5 (3.52%) .NET
1 5 (3.52%) HTML5 Canvas
2 4 (2.82%) XMPP
3 3 (2.11%) EDI
4 1 (0.70%) Akka
4 1 (0.70%) AngularJS
4 1 (0.70%) Node.js
4 1 (0.70%) Quarkus
4 1 (0.70%) React
4 1 (0.70%) RESTful
4 1 (0.70%) Spring
4 1 (0.70%) Spring Boot
Miscellaneous
1 12 (8.45%) Self-Motivation
2 7 (4.93%) Algorithms
2 7 (4.93%) Video Conferencing
3 6 (4.23%) Management Information System
4 5 (3.52%) Data Centre
4 5 (3.52%) IoT
4 5 (3.52%) Low-Code
5 4 (2.82%) Blackberry
5 4 (2.82%) Public Cloud
6 3 (2.11%) iPad
6 3 (2.11%) iPhone
6 3 (2.11%) Linux Command Line
6 3 (2.11%) Onboarding
7 2 (1.41%) Fat Client
7 2 (1.41%) Greenfield Project
7 2 (1.41%) Smartphone
7 2 (1.41%) Thin Client
8 1 (0.70%) Cloud Native
8 1 (0.70%) Hybrid Cloud
8 1 (0.70%) Virtual Team
Operating Systems
1 65 (45.77%) Windows
2 30 (21.13%) Windows 10
3 13 (9.15%) Apple iOS
4 11 (7.75%) Windows Server
5 7 (4.93%) Android
6 4 (2.82%) Linux
6 4 (2.82%) Mac OS
7 2 (1.41%) Windows Server 2012
7 2 (1.41%) Windows Server 2019
8 1 (0.70%) Windows Server 2016
Processes & Methodologies
1 38 (26.76%) Problem-Solving
2 28 (19.72%) ITIL
3 20 (14.08%) ITSM
4 19 (13.38%) Business Intelligence
5 15 (10.56%) Continuous Improvement
5 15 (10.56%) Project Delivery
6 14 (9.86%) CRM
6 14 (9.86%) Service Delivery
7 11 (7.75%) Presales
7 11 (7.75%) Scrum
7 11 (7.75%) User Experience
8 10 (7.04%) Customer Engagement
8 10 (7.04%) Root Cause Analysis
8 10 (7.04%) Service Management
9 9 (6.34%) Mentoring
10 8 (5.63%) Agile
10 8 (5.63%) Analytics
10 8 (5.63%) Artificial Intelligence
10 8 (5.63%) Cybersecurity
10 8 (5.63%) Ticket Management
Programming Languages
1 13 (9.15%) SQL
2 12 (8.45%) JavaScript
2 12 (8.45%) PowerShell
3 8 (5.63%) Bash
4 5 (3.52%) C#
4 5 (3.52%) Python
5 3 (2.11%) R
6 2 (1.41%) Java
6 2 (1.41%) PL/SQL
6 2 (1.41%) T-SQL
7 1 (0.70%) Perl
7 1 (0.70%) TypeScript
Qualifications
1 26 (18.31%) Degree
2 13 (9.15%) Security Cleared
3 11 (7.75%) Azure Certification
4 10 (7.04%) Microsoft Certification
5 8 (5.63%) ITIL Certification
6 6 (4.23%) ITIL Foundation Certificate
7 3 (2.11%) CIPD
7 3 (2.11%) Computer Science Degree
7 3 (2.11%) DBS Check
8 2 (1.41%) CCNA
8 2 (1.41%) Cisco Certification
9 1 (0.70%) CISSP
9 1 (0.70%) MCITP
9 1 (0.70%) MCP
9 1 (0.70%) MCSE
9 1 (0.70%) MCTS
Quality Assurance & Compliance
1 13 (9.15%) SLA
2 5 (3.52%) QA
3 1 (0.70%) GDPR
System Software
1 45 (31.69%) Active Directory
2 8 (5.63%) VMware Infrastructure
3 4 (2.82%) Hyper-V
4 2 (1.41%) Virtual Servers
Systems Management
1 13 (9.15%) Microsoft Intune
2 6 (4.23%) SCCM
3 4 (2.82%) AirWatch
3 4 (2.82%) Ansible
4 1 (0.70%) Backup Exec
4 1 (0.70%) Kubernetes
4 1 (0.70%) Microsoft Data Protection Manager
4 1 (0.70%) SCDPM
Vendors
1 74 (52.11%) Microsoft
2 12 (8.45%) Cisco
2 12 (8.45%) VMware
3 9 (6.34%) iManage
4 8 (5.63%) Citrix
5 5 (3.52%) Aderant
5 5 (3.52%) SAP
6 4 (2.82%) Apple
6 4 (2.82%) ServiceNow
7 3 (2.11%) BMC
7 3 (2.11%) Remedy
7 3 (2.11%) SolarWinds
7 3 (2.11%) Veeam
7 3 (2.11%) Zoho
8 2 (1.41%) Datto
8 2 (1.41%) Google
8 2 (1.41%) Oracle
8 2 (1.41%) Sophos
8 2 (1.41%) Ubiquiti
9 1 (0.70%) Adobe