Customer Service Jobs in Central London

Customer Service
London > Central London

The table below provides summary statistics for permanent job vacancies advertised in Central London requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 30 May 2025, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 58 64 82
Rank change year-on-year +6 +18 -15
Permanent jobs citing Customer Service 110 141 186
As % of all permanent jobs advertised in Central London 4.62% 3.74% 3.70%
As % of the Processes & Methodologies category 4.78% 4.07% 3.90%
Number of salaries quoted 89 131 153
10th Percentile £27,500 £26,250 £30,000
25th Percentile £33,000 £32,500 £35,000
Median annual salary (50th Percentile) £42,000 £43,750 £42,500
Median % change year-on-year -4.00% +2.94% +6.25%
75th Percentile £65,000 £65,000 £67,500
90th Percentile £75,500 £76,250 £74,500
London median annual salary £42,500 £43,000 £42,500
% change year-on-year -1.16% +1.18% -5.19%

All Process and Methodology Skills
Central London

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Central London.

Permanent vacancies with a requirement for process or methodology skills 2,303 3,466 4,767
As % of all permanent jobs advertised in Central London 96.68% 91.81% 94.83%
Number of salaries quoted 1,570 2,631 3,919
10th Percentile £42,500 £40,000 £42,500
25th Percentile £55,000 £52,500 £55,000
Median annual salary (50th Percentile) £75,000 £72,500 £75,000
Median % change year-on-year +3.45% -3.33% +3.45%
75th Percentile £97,500 £95,000 £97,500
90th Percentile £120,000 £112,500 £112,500
London median annual salary £75,000 £70,000 £75,000
% change year-on-year +7.14% -6.67% +7.14%

Customer Service
Job Vacancy Trend in Central London

Job postings citing Customer Service as a proportion of all IT jobs advertised in Central London.

Job vacancy trend for Customer Service in Central London

Customer Service
Salary Trend in Central London

3-month moving average salary quoted in jobs citing Customer Service in Central London.

Salary trend for Customer Service in Central London

Customer Service
Salary Histogram in Central London

Salary distribution for jobs citing Customer Service in Central London over the 6 months to 30 May 2025.

Salary histogram for Customer Service in Central London

Customer Service
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Central London region over the 6 months to 30 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
City of London +20 95 £40,000 -11.11% 44
City of Westminster -7 5 - - 1
Camden -13 3 - - 1
Southwark -10 2 £65,000 +100.00% 1
Customer Service
London

Customer Service
Co-occurring Skills and Capabilities in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (10.00%) Confluence
1 11 (10.00%) Microsoft Exchange
2 7 (6.36%) SharePoint
3 3 (2.73%) Exchange Server 2010
3 3 (2.73%) Exchange Server 2013
Applications
1 21 (19.09%) Microsoft Office
2 7 (6.36%) Microsoft Excel
3 3 (2.73%) Microsoft PowerPoint
4 1 (0.91%) Chatbot
4 1 (0.91%) MS Visio
Business Applications
1 3 (2.73%) Fidessa
2 2 (1.82%) NetSuite
3 1 (0.91%) Dynamics CRM
3 1 (0.91%) Eikon
3 1 (0.91%) Relativity
Cloud Services
1 38 (34.55%) Azure
2 30 (27.27%) Microsoft 365
3 26 (23.64%) SaaS
4 14 (12.73%) Power Platform
5 9 (8.18%) Cloud Computing
6 8 (7.27%) AWS
7 5 (4.55%) Azure Data Factory
7 5 (4.55%) Azure Monitor
7 5 (4.55%) Azure Synapse Analytics
7 5 (4.55%) PowerApps
8 4 (3.64%) Canva
8 4 (3.64%) Dynamics 365
8 4 (3.64%) Entra ID
9 3 (2.73%) Google Workspace
9 3 (2.73%) IaaS
9 3 (2.73%) Mimecast
9 3 (2.73%) Power Automate
10 2 (1.82%) Azure Functions
10 2 (1.82%) Azure Logic Apps
10 2 (1.82%) Serverless
Communications & Networking
1 13 (11.82%) Internet
1 13 (11.82%) Wi-Fi
2 8 (7.27%) Firewall
3 6 (5.45%) TCP/IP
4 4 (3.64%) DHCP
4 4 (3.64%) DNS
5 3 (2.73%) LAN
5 3 (2.73%) NetScaler
5 3 (2.73%) Network Security
5 3 (2.73%) VPN
5 3 (2.73%) WAN
6 2 (1.82%) Telnet
6 2 (1.82%) VoIP
6 2 (1.82%) Wireless
7 1 (0.91%) Broadband
7 1 (0.91%) Unified Communications
Database & Business Intelligence
1 8 (7.27%) Power BI
2 6 (5.45%) SQL Server
3 3 (2.73%) Relational Database
4 1 (0.91%) EDRMS
4 1 (0.91%) MySQL
Development Applications
1 7 (6.36%) JIRA
2 3 (2.73%) Git
3 1 (0.91%) GitLab
3 1 (0.91%) Selenium
General
1 53 (48.18%) Social Skills
2 29 (26.36%) Finance
3 18 (16.36%) Law
4 13 (11.82%) Analytical Skills
5 9 (8.18%) Organisational Skills
6 8 (7.27%) Legal
7 7 (6.36%) Banking
7 7 (6.36%) Public Sector
8 4 (3.64%) Marketing
8 4 (3.64%) Public Speaking
9 3 (2.73%) Inclusion and Diversity
9 3 (2.73%) Telecoms
10 2 (1.82%) Military
11 1 (0.91%) Advertising
11 1 (0.91%) Automotive
11 1 (0.91%) Documentation Skills
11 1 (0.91%) Electronics
11 1 (0.91%) Influencing Skills
11 1 (0.91%) Manufacturing
11 1 (0.91%) Presentation Skills
Job Titles
1 37 (33.64%) Analyst
2 31 (28.18%) IT Support
3 20 (18.18%) Support Analyst
4 17 (15.45%) IT Analyst
4 17 (15.45%) Support Engineer
5 16 (14.55%) IT Engineer
6 14 (12.73%) IT Support Analyst
7 12 (10.91%) 1st Line Support
7 12 (10.91%) IT Support Engineer
8 10 (9.09%) Product Manager
8 10 (9.09%) Service Analyst
8 10 (9.09%) Service Desk Analyst
9 8 (7.27%) 2nd Line Support
10 7 (6.36%) Service Desk Support
11 6 (5.45%) 2nd Line Support Analyst
11 6 (5.45%) Service Desk Support Analyst
12 5 (4.55%) 1st/2nd Line Support
12 5 (4.55%) Help Desk Support
12 5 (4.55%) Infrastructure Analyst
12 5 (4.55%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 10 (9.09%) 802.1X
2 3 (2.73%) FIX Protocol
3 2 (1.82%) HTML
4 1 (0.91%) .NET
4 1 (0.91%) .NET Framework
4 1 (0.91%) CSS
4 1 (0.91%) FreeMarker
4 1 (0.91%) JSON
Miscellaneous
1 7 (6.36%) Video Conferencing
2 5 (4.55%) Distributed Architecture
2 5 (4.55%) Team-Oriented Environment
3 4 (3.64%) Management Information System
3 4 (3.64%) Onboarding
3 4 (3.64%) Self-Motivation
3 4 (3.64%) Social Media
4 3 (2.73%) Reference Data
5 2 (1.82%) Analytical Mindset
5 2 (1.82%) Driving Licence
5 2 (1.82%) Equities
5 2 (1.82%) Fixed Income
6 1 (0.91%) Blockchain
6 1 (0.91%) Cyber Defence
6 1 (0.91%) Cyber Kill Chain
6 1 (0.91%) Cyber Threat
6 1 (0.91%) Derivative
6 1 (0.91%) Foreign Exchange (FX)
6 1 (0.91%) Smartphone
6 1 (0.91%) Video\Live Streaming
Operating Systems
1 47 (42.73%) Windows
2 22 (20.00%) Windows 10
3 16 (14.55%) Windows Server
4 11 (10.00%) Linux
5 6 (5.45%) Windows 7
6 5 (4.55%) Windows Server 2008
6 5 (4.55%) Windows Server 2012
6 5 (4.55%) Windows Server 2016
7 3 (2.73%) Unix
8 2 (1.82%) Mac OS
8 2 (1.82%) Mac OS X
8 2 (1.82%) Red Hat Enterprise Linux
8 2 (1.82%) Rocky
8 2 (1.82%) Ubuntu
9 1 (0.91%) Android
9 1 (0.91%) Apple iOS
9 1 (0.91%) CentOS
9 1 (0.91%) Windows Server 2019
Processes & Methodologies
1 29 (26.36%) Problem-Solving
2 21 (19.09%) ITIL
3 19 (17.27%) Agile
4 16 (14.55%) Roadmaps
5 14 (12.73%) Workflow
6 11 (10.00%) Customer-Centricity
6 11 (10.00%) ITSM
6 11 (10.00%) Product Management
6 11 (10.00%) Service Management
6 11 (10.00%) Translating Business Requirements
6 11 (10.00%) User Stories
7 10 (9.09%) Acceptance Criteria
7 10 (9.09%) Market Research
7 10 (9.09%) Product Requirements
7 10 (9.09%) Strategic Thinking
7 10 (9.09%) Ticket Management
8 9 (8.18%) Business Intelligence
8 9 (8.18%) CRM
8 9 (8.18%) DevOps
9 7 (6.36%) Change Management
Programming Languages
1 10 (9.09%) SQL
2 7 (6.36%) PowerShell
3 3 (2.73%) Bash
3 3 (2.73%) Python
4 2 (1.82%) C#
5 1 (0.91%) Java
5 1 (0.91%) JavaScript
5 1 (0.91%) VBA
Qualifications
1 17 (15.45%) Degree
2 10 (9.09%) Microsoft Certification
3 7 (6.36%) Computer Science Degree
4 6 (5.45%) Azure Certification
5 5 (4.55%) Master's Degree
6 4 (3.64%) MCSA
7 3 (2.73%) DV Cleared
7 3 (2.73%) Security Cleared
8 1 (0.91%) MCSE
8 1 (0.91%) TOGAF Certification
Quality Assurance & Compliance
1 16 (14.55%) SLA
2 7 (6.36%) QA
3 3 (2.73%) ISO/IEC 27001
4 2 (1.82%) Cyber Essentials
4 2 (1.82%) Cyber Essentials PLUS
4 2 (1.82%) ISO 9001
5 1 (0.91%) GDPR
5 1 (0.91%) NIST
5 1 (0.91%) PMO
System Software
1 30 (27.27%) Active Directory
2 11 (10.00%) VMware Infrastructure
3 7 (6.36%) Hyper-V
4 3 (2.73%) VMware ESXi
Systems Management
1 8 (7.27%) SCCM
2 7 (6.36%) Grafana
2 7 (6.36%) Microsoft Intune
3 5 (4.55%) Prometheus
4 3 (2.73%) Active Directory Federation Services
4 3 (2.73%) Single Sign-On
4 3 (2.73%) vCenter Server
5 2 (1.82%) SCOM
6 1 (0.91%) Jamf Pro
Vendors
1 55 (50.00%) Microsoft
2 11 (10.00%) VMware
3 7 (6.36%) Cisco
4 5 (4.55%) Apple
4 5 (4.55%) Salesforce
4 5 (4.55%) SolarWinds
5 4 (3.64%) Bloomberg
5 4 (3.64%) Citrix
5 4 (3.64%) FactSet
5 4 (3.64%) Mitel
5 4 (3.64%) Pardot
6 3 (2.73%) Fortinet
6 3 (2.73%) Meraki
6 3 (2.73%) NetApp
6 3 (2.73%) Refinitiv
6 3 (2.73%) ServiceNow
6 3 (2.73%) Sophos
6 3 (2.73%) TP-LINK
6 3 (2.73%) Veeam
6 3 (2.73%) ZyXEL