ITSM Jobs in Central London

IT Service Management (ITSM)
London > Central London

The table below provides summary statistics for permanent job vacancies advertised in Central London requiring ITSM skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITSM over the 6 months leading up to 30 May 2025, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 90 88 161
Rank change year-on-year -2 +73 +12
Permanent jobs citing ITSM 72 101 85
As % of all permanent jobs advertised in Central London 3.02% 2.68% 1.69%
As % of the Processes & Methodologies category 3.13% 2.91% 1.78%
Number of salaries quoted 45 80 71
10th Percentile £32,500 £34,750 £35,000
25th Percentile £36,250 £42,500 £35,750
Median annual salary (50th Percentile) £44,590 £66,250 £45,000
Median % change year-on-year -32.69% +47.22% -14.29%
75th Percentile £75,000 £77,500 £69,375
90th Percentile £87,000 £95,000 £95,000
London median annual salary £65,000 £64,500 £62,000
% change year-on-year +0.78% +4.03% +13.76%

All Process and Methodology Skills
Central London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Central London.

Permanent vacancies with a requirement for process or methodology skills 2,303 3,466 4,767
As % of all permanent jobs advertised in Central London 96.68% 91.81% 94.83%
Number of salaries quoted 1,570 2,631 3,919
10th Percentile £42,500 £40,000 £42,500
25th Percentile £55,000 £52,500 £55,000
Median annual salary (50th Percentile) £75,000 £72,500 £75,000
Median % change year-on-year +3.45% -3.33% +3.45%
75th Percentile £97,500 £95,000 £97,500
90th Percentile £120,000 £112,500 £112,500
London median annual salary £75,000 £70,000 £75,000
% change year-on-year +7.14% -6.67% +7.14%

ITSM
Job Vacancy Trend in Central London

Job postings citing ITSM as a proportion of all IT jobs advertised in Central London.

Job vacancy trend for ITSM in Central London

ITSM
Salary Trend in Central London

3-month moving average salary quoted in jobs citing ITSM in Central London.

Salary trend for ITSM in Central London

ITSM
Salary Histogram in Central London

Salary distribution for jobs citing ITSM in Central London over the 6 months to 30 May 2025.

Salary histogram for ITSM in Central London

ITSM
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Central London region over the 6 months to 30 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
City of London +22 66 £44,590 -33.94% 16
City of Westminster - 20 £44,590 - 1
Camden - 5 - -
West End of London +4 1 - - 1
Southwark -10 1 - -
ITSM
London

ITSM
Co-occurring Skills and Capabilities in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (12.50%) Microsoft Exchange
2 3 (4.17%) SharePoint
Applications
1 10 (13.89%) Microsoft Office
Business Applications
1 1 (1.39%) Elite 3E
Cloud Services
1 28 (38.89%) Microsoft 365
2 20 (27.78%) Azure
3 7 (9.72%) Entra ID
4 4 (5.56%) Nutanix
4 4 (5.56%) OneDrive
5 3 (4.17%) Cloud Computing
6 2 (2.78%) Salesforce Sales Cloud
6 2 (2.78%) Salesforce Service Cloud
7 1 (1.39%) SaaS
7 1 (1.39%) Slack
Communications & Networking
1 4 (5.56%) DHCP
1 4 (5.56%) DNS
1 4 (5.56%) Firewall
1 4 (5.56%) Network Security
1 4 (5.56%) VLAN
2 3 (4.17%) VPN
3 2 (2.78%) Broadband
3 2 (2.78%) Remote Desktop
4 1 (1.39%) TCP/IP
4 1 (1.39%) Wireless
Development Applications
1 3 (4.17%) JIRA
General
1 34 (47.22%) Law
2 15 (20.83%) Social Skills
3 9 (12.50%) Analytical Skills
4 8 (11.11%) Finance
5 7 (9.72%) Inclusion and Diversity
6 6 (8.33%) Games
7 3 (4.17%) Legal
7 3 (4.17%) Organisational Skills
8 1 (1.39%) Financial Institution
8 1 (1.39%) Influencing Skills
Job Titles
1 26 (36.11%) Analyst
1 26 (36.11%) Senior
2 16 (22.22%) Architect
2 16 (22.22%) Senior Architect
2 16 (22.22%) Senior Solutions Architect
2 16 (22.22%) ServiceNow Architect
2 16 (22.22%) Solutions Architect
2 16 (22.22%) Support Analyst
3 14 (19.44%) IT Analyst
4 12 (16.67%) Service Analyst
5 11 (15.28%) IT Support
6 9 (12.50%) IT Support Analyst
7 6 (8.33%) Service Desk Analyst
7 6 (8.33%) Service Manager
7 6 (8.33%) Technical Analyst
8 5 (6.94%) 2nd Line Support
8 5 (6.94%) 2nd Line Support Analyst
8 5 (6.94%) IT Manager
8 5 (6.94%) Lead
9 4 (5.56%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 2 (2.78%) Lightning Web Components
2 1 (1.39%) jQuery
2 1 (1.39%) JSON
2 1 (1.39%) XML
Miscellaneous
1 5 (6.94%) CMDB
2 4 (5.56%) Management Information System
2 4 (5.56%) Mobile Games
2 4 (5.56%) Product Ownership
2 4 (5.56%) Video Conferencing
3 3 (4.17%) Cyber Defence
3 3 (4.17%) Freedom of Information
4 2 (2.78%) Data Centre
4 2 (2.78%) Security Operations Centre
4 2 (2.78%) Video\Live Streaming
5 1 (1.39%) Enterprise Software
5 1 (1.39%) iPad
5 1 (1.39%) iPhone
5 1 (1.39%) Legacy Applications
5 1 (1.39%) Onboarding
5 1 (1.39%) Self-Motivation
5 1 (1.39%) Shadow IT
5 1 (1.39%) Smartcard
5 1 (1.39%) Smartphone
5 1 (1.39%) Virtual Team
Operating Systems
1 23 (31.94%) Windows
2 17 (23.61%) Windows 10
3 8 (11.11%) Windows Server
4 6 (8.33%) Windows Server 2012
5 5 (6.94%) Apple iOS
6 4 (5.56%) Windows Server 2019
7 1 (1.39%) Android
7 1 (1.39%) Mac OS
Processes & Methodologies
1 31 (43.06%) Service Delivery
2 27 (37.50%) Service Management
3 26 (36.11%) Continuous Improvement
4 24 (33.33%) ITIL
5 19 (26.39%) Computer Science
5 19 (26.39%) Thought Leadership
6 18 (25.00%) Roadmaps
7 17 (23.61%) Artificial Intelligence
8 16 (22.22%) Business Agility
8 16 (22.22%) Business Strategy
8 16 (22.22%) CAD
8 16 (22.22%) Digital Transformation Programme
8 16 (22.22%) Product Roadmap
8 16 (22.22%) Product Strategy
8 16 (22.22%) User Experience
8 16 (22.22%) Workflow
9 11 (15.28%) Customer Service
10 9 (12.50%) Incident Management
11 8 (11.11%) Cybersecurity
11 8 (11.11%) Risk Management
Programming Languages
1 3 (4.17%) SQL
2 2 (2.78%) Apex Code
2 2 (2.78%) JavaScript
2 2 (2.78%) PowerShell
3 1 (1.39%) Bash
3 1 (1.39%) Python
3 1 (1.39%) SOQL
Qualifications
1 27 (37.50%) Degree
2 18 (25.00%) Computer Science Degree
3 5 (6.94%) ITIL Certification
3 5 (6.94%) Security Cleared
4 4 (5.56%) PMI Certification
4 4 (5.56%) PMP
5 3 (4.17%) DV Cleared
6 2 (2.78%) ITIL Foundation Certificate
6 2 (2.78%) Microsoft Certification
7 1 (1.39%) Master's Degree
Quality Assurance & Compliance
1 12 (16.67%) SLA
2 7 (9.72%) ISO/IEC 27001
3 4 (5.56%) Cyber Essentials
4 3 (4.17%) ISO 22301
5 2 (2.78%) ISO 9001
5 2 (2.78%) PCI DSS
5 2 (2.78%) QA
6 1 (1.39%) COBIT
6 1 (1.39%) GDPR
6 1 (1.39%) GRC
6 1 (1.39%) NCSC
6 1 (1.39%) NIST
6 1 (1.39%) SOC 2
System Software
1 24 (33.33%) Active Directory
2 4 (5.56%) VMware Infrastructure
3 2 (2.78%) Virtual Desktop
Systems Management
1 8 (11.11%) Microsoft Intune
2 7 (9.72%) SCCM
3 2 (2.78%) SCOM
4 1 (1.39%) Jamf Pro
4 1 (1.39%) Plesk
Vendors
1 32 (44.44%) Microsoft
1 32 (44.44%) ServiceNow
2 6 (8.33%) VMware
3 2 (2.78%) Avaya
3 2 (2.78%) Salesforce
4 1 (1.39%) Citrix
4 1 (1.39%) iManage
4 1 (1.39%) Palo Alto
4 1 (1.39%) Rackspace
4 1 (1.39%) SAP
4 1 (1.39%) Zscaler