The median annual salary for a 1st Line Support was £24,000 in advertised job vacancies in London during the 3 months to 29 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
England / London
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 462 452 445
Rank change year-on-year -10 -7  
Permanent jobs requiring a 1st Line Support 127 205 222
As % of all permanent IT jobs advertised in London 0.38% 0.48% 0.52%
As % of the Job Titles category 0.39% 0.50% 0.54%
Number of salaries quoted 118 187 185
Median salary £24,000 £25,000 £24,000
Median salary % change year-on-year -4.00% +4.16%  
90% offered a salary of more than £20,000 £20,500 £20,500
10% offered a salary of more than £31,500 £35,000 £30,000
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year +2.43% +2.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 32367 40743 40862
As % of all permanent IT job vacancies advertised in London 95.74% 96.12% 95.94%
Number of salaries quoted 27379 35161 34358
Median salary £57,500 £55,000 £53,500
Median salary % change year-on-year +4.54% +2.80%  
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £82,500 £77,500 £80,000
UK excluding London median salary £41,500 £41,500 £40,000
% change year-on-year - +3.75%  

1st Line Support
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in London.

Salary trend for 1st Line Support in London

1st Line Support
Salary Histogram in London

The salary distribution of IT jobs citing 1st Line Support in London over the 3 months to 29 March 2017.

Salary histogram for 1st Line Support in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +28 8 £24,000 -14.28% 1
Chessington - 5 £22,000 -
Canary Wharf - 5 £20,000 -
Enfield - 3 £19,000 - 1
Kingston Upon Thames +9 1 £23,000 -8.00%
Croydon -3 1 £20,000 -9.09%
Hendon - 1 £21,000 -
Ealing - 1 £25,000 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 29 March 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 1st Line Support in the job title.

1 175 (70.85%) Windows
2 131 (53.04%) Active Directory
3 110 (44.53%) Microsoft
4 92 (37.25%) Windows 7
5 69 (27.94%) MS Office
6 53 (21.46%) MS Excel
7 51 (20.65%) Windows XP
8 49 (19.84%) Finance
9 40 (16.19%) ITIL
10 35 (14.17%) Office 365
11 30 (12.15%) MS Exchange
11 30 (12.15%) Citrix
12 29 (11.74%) Apple
13 27 (10.93%) WAN
13 27 (10.93%) TCP/IP
13 27 (10.93%) Windows Server
14 22 (8.91%) Law
14 22 (8.91%) VPN
14 22 (8.91%) LAN
14 22 (8.91%) iPhone
14 22 (8.91%) iManage
15 21 (8.50%) Windows 8
16 19 (7.69%) SQL
16 19 (7.69%) Mac OS X
17 18 (7.29%) DNS
17 18 (7.29%) SLA
17 18 (7.29%) Skype for Business
18 17 (6.88%) Smartphone
18 17 (6.88%) Blackberry
18 17 (6.88%) Firewall

1st Line Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (12.15%) MS Exchange
2 18 (7.29%) Skype for Business
3 14 (5.67%) SharePoint
4 7 (2.83%) Exchange Server 2010
5 5 (2.02%) Exchange Server 2013
6 4 (1.62%) Blackberry Enterprise Server
6 4 (1.62%) Exchange Server 2007
6 4 (1.62%) IIS
7 1 (0.40%) JBoss
Applications
1 69 (27.94%) MS Office
2 53 (21.46%) MS Excel
3 13 (5.26%) MS PowerPoint
4 2 (0.81%) InfoPath
5 1 (0.40%) Adobe Creative Suite
5 1 (0.40%) AutoCAD
5 1 (0.40%) Photoshop
Business Applications
1 2 (0.81%) Dynamics NAV
1 2 (0.81%) SAP Business One
1 2 (0.81%) thinkFolio
2 1 (0.40%) Dynamics CRM
Cloud Services
1 35 (14.17%) Office 365
2 3 (1.21%) Cloud Computing
2 3 (1.21%) SaaS
3 1 (0.40%) Fastly
3 1 (0.40%) G Suite
Communications & Networking
1 27 (10.93%) TCP/IP
1 27 (10.93%) WAN
2 22 (8.91%) LAN
2 22 (8.91%) VPN
3 18 (7.29%) DNS
4 17 (6.88%) Firewall
5 13 (5.26%) Internet
6 11 (4.45%) DHCP
7 8 (3.24%) FTP
7 8 (3.24%) Skype
8 7 (2.83%) VoIP
9 6 (2.43%) NAS
10 2 (0.81%) ADSL
10 2 (0.81%) DECT
10 2 (0.81%) Remote Desktop
10 2 (0.81%) SAN
11 1 (0.40%) LDAP
11 1 (0.40%) Network Security
11 1 (0.40%) PBX
11 1 (0.40%) Wireless
Database & Business Intelligence
1 3 (1.21%) MS Access
1 3 (1.21%) SQL Server
2 2 (0.81%) Crystal Reports
2 2 (0.81%) Relational Database
2 2 (0.81%) SQL Server 2005
2 2 (0.81%) SQL Server 2008
Development Applications
1 2 (0.81%) JIRA
General
1 49 (19.84%) Finance
2 22 (8.91%) Law
3 16 (6.48%) Legal
3 16 (6.48%) Telecoms
4 15 (6.07%) Banking
5 9 (3.64%) French Language
5 9 (3.64%) Marketing
6 8 (3.24%) Financial Institution
7 6 (2.43%) German Language
7 6 (2.43%) Retail
8 4 (1.62%) Front Office
9 3 (1.21%) Italian Language
9 3 (1.21%) Turkish Language
10 2 (0.81%) Advertising
10 2 (0.81%) Manufacturing
10 2 (0.81%) Polish Language
11 1 (0.40%) Back Office
11 1 (0.40%) Games
11 1 (0.40%) Japanese Language
11 1 (0.40%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (0.81%) HTML
1 2 (0.81%) Middleware
2 1 (0.40%) CSS
2 1 (0.40%) DHTML
2 1 (0.40%) XML
2 1 (0.40%) XMPP
Miscellaneous
1 22 (8.91%) iPhone
2 17 (6.88%) Blackberry
2 17 (6.88%) Smartphone
3 16 (6.48%) Video Conferencing
4 13 (5.26%) iPad
5 7 (2.83%) Computer Science
5 7 (2.83%) EPoS
6 5 (2.02%) Hedge funds
7 3 (1.21%) Client/Server
7 3 (1.21%) Fixed Income
7 3 (1.21%) Foreign Exchange (FX)
7 3 (1.21%) NHS
8 2 (0.81%) Analytical Skills
8 2 (0.81%) Data Centre
8 2 (0.81%) Derivative
8 2 (0.81%) Driving Licence
8 2 (0.81%) Fat Client
8 2 (0.81%) PACS
8 2 (0.81%) RSA SecurID
8 2 (0.81%) Thin Client
Operating Systems
1 175 (70.85%) Windows
2 92 (37.25%) Windows 7
3 51 (20.65%) Windows XP
4 27 (10.93%) Windows Server
5 21 (8.50%) Windows 8
6 19 (7.69%) Mac OS X
7 15 (6.07%) Windows 10
8 14 (5.67%) Windows Server 2008
9 12 (4.86%) Windows Server 2012
10 8 (3.24%) Linux
10 8 (3.24%) Windows Server 2003
11 7 (2.83%) Apple iOS
12 5 (2.02%) Android
13 4 (1.62%) Unix
13 4 (1.62%) Windows Vista
14 2 (0.81%) Mac OS
14 2 (0.81%) VMS
15 1 (0.40%) Windows 2000
15 1 (0.40%) Windows 2000 Server
Processes & Methodologies
1 40 (16.19%) ITIL
2 14 (5.67%) Asset Management
3 11 (4.45%) Change Management
4 10 (4.05%) Time Management
5 9 (3.64%) Root Cause Analysis
6 8 (3.24%) CRM
7 7 (2.83%) Project Management
8 6 (2.43%) Incident Management
8 6 (2.43%) Service Management
9 5 (2.02%) Investment Management
9 5 (2.02%) ITSM
9 5 (2.02%) Mobile Device Management
9 5 (2.02%) Service Desk Management
10 4 (1.62%) DNA
10 4 (1.62%) UML
11 3 (1.21%) Customer Engagement
11 3 (1.21%) ERP
11 3 (1.21%) Kalman Filter
11 3 (1.21%) Project Governance
11 3 (1.21%) Ticket Management
Programming Languages
1 19 (7.69%) SQL
2 4 (1.62%) C
3 1 (0.40%) Google Apps Script
3 1 (0.40%) Java
3 1 (0.40%) JavaScript
3 1 (0.40%) PowerShell
3 1 (0.40%) VBA
Qualifications
1 16 (6.48%) Degree
2 4 (1.62%) Microsoft Certification
3 3 (1.21%) CCNA
3 3 (1.21%) Cisco Certification
3 3 (1.21%) MCP
4 2 (0.81%) A+ Certification
4 2 (0.81%) DBS Check
4 2 (0.81%) ITIL Certification
4 2 (0.81%) MCT
4 2 (0.81%) MCTS
Quality Assurance & Compliance
1 18 (7.29%) SLA
2 2 (0.81%) QA
System Software
1 131 (53.04%) Active Directory
2 9 (3.64%) VMware Infrastructure
3 4 (1.62%) XenApp
4 2 (0.81%) Hyper-V
4 2 (0.81%) Microsoft App-V
4 2 (0.81%) Virtual Machines
Systems Management
1 2 (0.81%) SCCM
2 1 (0.40%) Cisco CUCM
2 1 (0.40%) Jamf Pro
2 1 (0.40%) SCOM
2 1 (0.40%) SCSM
2 1 (0.40%) SCVMM
Vendors
1 110 (44.53%) Microsoft
2 30 (12.15%) Citrix
3 29 (11.74%) Apple
4 22 (8.91%) iManage
5 14 (5.67%) HP
6 13 (5.26%) VMware
7 11 (4.45%) Dell
8 10 (4.05%) ServiceNow
9 8 (3.24%) Remedy
10 6 (2.43%) Avaya
10 6 (2.43%) Cisco
11 4 (1.62%) Adobe
12 3 (1.21%) Bloomberg
12 3 (1.21%) Canon
13 2 (0.81%) Autodesk
13 2 (0.81%) CheckPoint
13 2 (0.81%) Concur
13 2 (0.81%) Oracle
13 2 (0.81%) Salesforce.com
13 2 (0.81%) SAP
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Salary: £20000.00 - £26000.00 per annum
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