1st Line Support Jobs in London

First Line Support
England > London

The median First Line Support salary in London is £32,500 per year according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 429 536 732
Rank change year-on-year +107 +196 -178
Permanent jobs requiring a 1st Line Support 74 83 149
As % of all permanent jobs advertised in London 0.31% 0.24% 0.22%
As % of the Job Titles category 0.33% 0.25% 0.23%
Number of salaries quoted 65 72 139
10th Percentile £25,750 £24,100 £21,450
25th Percentile £26,250 £25,000 £23,250
Median annual salary (50th Percentile) £32,500 £28,000 £26,500
Median % change year-on-year +16.07% +5.66% +6.00%
75th Percentile £37,500 £33,750 £29,500
90th Percentile £51,500 £39,500 £32,350
England median annual salary £25,000 £25,000 £24,000
% change year-on-year - +4.17% +6.67%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,236 32,601 64,987
% of permanent jobs with a recognized job title 94.12% 95.01% 96.33%
Number of salaries quoted 16,671 24,034 34,497
10th Percentile £38,000 £42,500 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

1st Line Support
Job Vacancy Trend in London

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 1st Line Support in London

1st Line Support
Salary Trend in London

3-month moving average salary quoted in jobs citing 1st Line Support in London.

Salary trend for 1st Line Support in London

1st Line Support
Salary Histogram in London

Salary distribution for jobs citing 1st Line Support in London over the 6 months to 10 May 2024.

Salary histogram for 1st Line Support in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the London region over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +38 14 £30,000 +5.26% 2
West London -1 5 £29,000 -5.69% 2
South London - 2 £28,000 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 10 May 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 1st Line Support in the job title.

1 44 (59.46%) Windows
2 37 (50.00%) Social Skills
3 36 (48.65%) Active Directory
4 32 (43.24%) Customer Service
5 31 (41.89%) Microsoft
6 30 (40.54%) Microsoft Office
7 29 (39.19%) Microsoft 365
8 19 (25.68%) Windows 10
9 18 (24.32%) Finance
10 17 (22.97%) Microsoft Intune
10 17 (22.97%) Apple iOS
11 12 (16.22%) Azure
11 12 (16.22%) Degree
11 12 (16.22%) ITIL
11 12 (16.22%) Linux
11 12 (16.22%) Microsoft Exchange
11 12 (16.22%) ITSM
12 10 (13.51%) Banking
12 10 (13.51%) Microsoft Certification
12 10 (13.51%) Driving Licence
12 10 (13.51%) Problem-Solving
13 9 (12.16%) FIX Protocol
13 9 (12.16%) SCCM
13 9 (12.16%) SQL
13 9 (12.16%) Front Office
13 9 (12.16%) Service Delivery
14 8 (10.81%) Service Management
14 8 (10.81%) Internet
14 8 (10.81%) Android
14 8 (10.81%) JIRA

1st Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (16.22%) Microsoft Exchange
2 4 (5.41%) Exchange Server 2010
2 4 (5.41%) Exchange Server 2013
3 2 (2.70%) SharePoint
Applications
1 30 (40.54%) Microsoft Office
2 3 (4.05%) Microsoft Excel
3 2 (2.70%) Microsoft PowerPoint
Business Applications
1 1 (1.35%) Dynamics CRM
Cloud Services
1 29 (39.19%) Microsoft 365
2 12 (16.22%) Azure
3 5 (6.76%) Entra ID
4 4 (5.41%) Amazon EC2
4 4 (5.41%) AWS
5 2 (2.70%) Mimecast
5 2 (2.70%) WhatsApp
6 1 (1.35%) Dynamics 365
6 1 (1.35%) OneDrive
6 1 (1.35%) SaaS
Communications & Networking
1 8 (10.81%) Internet
2 6 (8.11%) Wireless
3 3 (4.05%) TCP/IP
4 2 (2.70%) DHCP
5 1 (1.35%) Cisco IOS
5 1 (1.35%) DNS
5 1 (1.35%) Firewall
5 1 (1.35%) Remote Desktop
Development Applications
1 8 (10.81%) JIRA
General
1 37 (50.00%) Social Skills
2 18 (24.32%) Finance
3 10 (13.51%) Banking
4 9 (12.16%) Front Office
5 7 (9.46%) Analytical Skills
5 7 (9.46%) Law
6 6 (8.11%) Legal
7 2 (2.70%) Manufacturing
8 1 (1.35%) Back Office
8 1 (1.35%) Inclusion and Diversity
8 1 (1.35%) Presentation Skills
8 1 (1.35%) Publishing
8 1 (1.35%) Retail
Libraries, Frameworks & Software Standards
1 9 (12.16%) FIX Protocol
Miscellaneous
1 10 (13.51%) Driving Licence
2 5 (6.76%) Smartphone
3 4 (5.41%) iPad
3 4 (5.41%) iPhone
4 3 (4.05%) Mobile App
5 2 (2.70%) Hedge funds
5 2 (2.70%) Self-Motivation
5 2 (2.70%) Video Conferencing
Operating Systems
1 44 (59.46%) Windows
2 19 (25.68%) Windows 10
3 17 (22.97%) Apple iOS
4 12 (16.22%) Linux
5 8 (10.81%) Android
5 8 (10.81%) Windows Server
6 4 (5.41%) Windows Server 2008
6 4 (5.41%) Windows Server 2012
7 1 (1.35%) Mac OS
7 1 (1.35%) Windows 8
Processes & Methodologies
1 32 (43.24%) Customer Service
2 12 (16.22%) ITIL
2 12 (16.22%) ITSM
3 10 (13.51%) Problem-Solving
4 9 (12.16%) Service Delivery
5 8 (10.81%) Service Management
6 6 (8.11%) Cybersecurity
6 6 (8.11%) Information Security
7 5 (6.76%) Change Control
8 3 (4.05%) Incident Management
9 2 (2.70%) Asset Management
9 2 (2.70%) Collaborative Working
9 2 (2.70%) Project Management
9 2 (2.70%) Security Architecture
9 2 (2.70%) Service Delivery Management
9 2 (2.70%) User Experience
10 1 (1.35%) Break/Fix
10 1 (1.35%) Customer-Centricity
10 1 (1.35%) Infrastructure Engineering
10 1 (1.35%) Tech Ops
Programming Languages
1 9 (12.16%) SQL
Qualifications
1 12 (16.22%) Degree
2 10 (13.51%) Microsoft Certification
3 7 (9.46%) A+ Certification
3 7 (9.46%) MCDST
4 3 (4.05%) Security Cleared
5 2 (2.70%) ITIL Certification
6 1 (1.35%) Computer Science Degree
6 1 (1.35%) MCITP
6 1 (1.35%) MCP
6 1 (1.35%) MCSA
6 1 (1.35%) MOS
6 1 (1.35%) Network+ Certification
Quality Assurance & Compliance
1 6 (8.11%) SLA
System Software
1 36 (48.65%) Active Directory
2 1 (1.35%) VMware Infrastructure
2 1 (1.35%) XenApp
Systems Management
1 17 (22.97%) Microsoft Intune
2 9 (12.16%) SCCM
Vendors
1 31 (41.89%) Microsoft
2 7 (9.46%) Apple
3 5 (6.76%) VMware
4 4 (5.41%) Samsung
5 3 (4.05%) Citrix
5 3 (4.05%) SolarWinds
6 1 (1.35%) Bloomberg
6 1 (1.35%) Cisco
6 1 (1.35%) ConnectWise
6 1 (1.35%) Google
6 1 (1.35%) iManage
6 1 (1.35%) N-able
6 1 (1.35%) ServiceNow
6 1 (1.35%) Sophos