Period
to 18 November 2017

The median annual salary for a 1st Line Support was £25,000 in advertised job vacancies in London during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
England > London
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 648 523 601
Rank change year-on-year -125 +78 -20
Permanent jobs requiring a 1st Line Support 196 339 328
As % of all permanent IT jobs advertised in London 0.26% 0.45% 0.37%
As % of the Job Titles category 0.28% 0.47% 0.38%
Number of salaries quoted 183 322 303
London median annual salary £25,000 £24,000 £23,500
Median salary % change year-on-year +4.17% +2.13% +2.17%
10th Percentile £20,375 £19,500 £19,000
90th Percentile £33,750 £35,000 £32,000
England median annual salary £21,000 £22,000 £21,500
% change year-on-year -4.55% +2.33% +2.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 70770 72897 85692
% of permanent IT jobs with a recognized job title 94.34% 95.96% 96.00%
Number of salaries quoted 55623 62964 72725
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,000 £32,500 £32,000
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

1st Line Support
Job Vacancy Trend in London

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 1st Line Support in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in London.

Salary trend for 1st Line Support in London

1st Line Support
Salary Histogram in London

The salary distribution of IT jobs citing 1st Line Support in London over the 6 months to 18 November 2017.

Salary histogram for 1st Line Support in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the London region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West London +41 37 £25,000 +13.64% 1
Central London +8 29 £24,500 - 1
South London +3 17 £22,500 - 2
North London +2 5 £25,000 +19.05%
East London -5 4 £20,750 - 1
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 18 November 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 1st Line Support in the job title.

1 121 (61.73%) Windows
2 107 (54.59%) Active Directory
3 76 (38.78%) Microsoft
4 68 (34.69%) Windows 7
5 58 (29.59%) Microsoft Office
6 44 (22.45%) Windows Server
7 38 (19.39%) Finance
8 36 (18.37%) MS Exchange
9 35 (17.86%) ITIL
10 33 (16.84%) Windows 8
11 32 (16.33%) Windows 10
12 31 (15.82%) Citrix
13 29 (14.80%) Windows XP
14 26 (13.27%) VMware
15 25 (12.76%) Office 365
16 24 (12.24%) VMware Infrastructure
17 23 (11.73%) TCP/IP
18 20 (10.20%) Blackberry
19 19 (9.69%) SLA
19 19 (9.69%) Degree
20 18 (9.18%) Windows Server 2008
21 17 (8.67%) Service Management
21 17 (8.67%) Firewall
22 16 (8.16%) Cisco
22 16 (8.16%) Microsoft Certification
22 16 (8.16%) French Language
23 15 (7.65%) Windows Server 2012
23 15 (7.65%) Banking
23 15 (7.65%) Video Conferencing
23 15 (7.65%) DNS

1st Line Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (18.37%) MS Exchange
2 11 (5.61%) Exchange Server 2003
3 7 (3.57%) Skype for Business
4 6 (3.06%) SharePoint
5 5 (2.55%) Exchange Server 2010
6 4 (2.04%) Blackberry Enterprise Server
7 3 (1.53%) Exchange Server 2007
7 3 (1.53%) Exchange Server 2013
8 2 (1.02%) IBM Domino
8 2 (1.02%) IBM Notes
8 2 (1.02%) JBoss
8 2 (1.02%) Tomcat
8 2 (1.02%) WebLogic
9 1 (0.51%) Apache
9 1 (0.51%) Confluence
9 1 (0.51%) WordPress
Applications
1 58 (29.59%) Microsoft Office
2 4 (2.04%) Microsoft Excel
2 4 (2.04%) Microsoft PowerPoint
3 1 (0.51%) Adobe Creative Suite
3 1 (0.51%) AutoCAD
3 1 (0.51%) Revit
Business Applications
1 1 (0.51%) Dynamics CRM
1 1 (0.51%) Remedy ITSM
1 1 (0.51%) SAP Business One
1 1 (0.51%) Unit4 Business World
Cloud Services
1 25 (12.76%) Office 365
2 2 (1.02%) SaaS
3 1 (0.51%) Amazon AWS
3 1 (0.51%) Dropbox
3 1 (0.51%) Mimecast
Communications & Networking
1 23 (11.73%) TCP/IP
2 17 (8.67%) Firewall
3 15 (7.65%) DNS
3 15 (7.65%) Internet
4 10 (5.10%) VoIP
4 10 (5.10%) Wireless
5 8 (4.08%) DHCP
6 7 (3.57%) LAN
7 6 (3.06%) Broadband
7 6 (3.06%) Remote Desktop
7 6 (3.06%) Skype
7 6 (3.06%) Unified Communications
7 6 (3.06%) WAN
7 6 (3.06%) WebEx
8 5 (2.55%) VPN
9 4 (2.04%) ADSL
10 3 (1.53%) Ethernet
11 2 (1.02%) Intranet
12 1 (0.51%) ATM
12 1 (0.51%) IPv4
Database & Business Intelligence
1 4 (2.04%) SQL Server
2 3 (1.53%) Blockchain
3 1 (0.51%) MySQL
Development Applications
1 1 (0.51%) JIRA
General
1 38 (19.39%) Finance
2 16 (8.16%) French Language
3 15 (7.65%) Banking
3 15 (7.65%) Telecoms
4 10 (5.10%) Italian Language
5 9 (4.59%) German Language
5 9 (4.59%) Polish Language
5 9 (4.59%) Portuguese Language
5 9 (4.59%) Spanish Language
5 9 (4.59%) Turkish Language
6 6 (3.06%) Law
7 5 (2.55%) Advertising
7 5 (2.55%) Games
7 5 (2.55%) Legal
8 3 (1.53%) Financial Institution
9 2 (1.02%) Back Office
9 2 (1.02%) Front Office
10 1 (0.51%) International Banking
10 1 (0.51%) Manufacturing
10 1 (0.51%) Retail
Libraries, Frameworks & Software Standards
1 2 (1.02%) J2EE
2 1 (0.51%) .NET
2 1 (0.51%) FIX Protocol
2 1 (0.51%) LAMP
Miscellaneous
1 20 (10.20%) Blackberry
2 15 (7.65%) Video Conferencing
3 13 (6.63%) Management Information System
4 10 (5.10%) Analytical Skills
5 7 (3.57%) Computer Science
6 6 (3.06%) Smartphone
7 5 (2.55%) iPhone
8 4 (2.04%) Fintech
8 4 (2.04%) iPad
9 3 (1.53%) Data Centre
9 3 (1.53%) Digital Currency
10 2 (1.02%) BYOD
10 2 (1.02%) Equities
10 2 (1.02%) User Experience
11 1 (0.51%) Derivative
11 1 (0.51%) DTCC
11 1 (0.51%) Hybrid Cloud
11 1 (0.51%) PDA
11 1 (0.51%) Social Network
11 1 (0.51%) Wiki
Operating Systems
1 121 (61.73%) Windows
2 68 (34.69%) Windows 7
3 44 (22.45%) Windows Server
4 33 (16.84%) Windows 8
5 32 (16.33%) Windows 10
6 29 (14.80%) Windows XP
7 18 (9.18%) Windows Server 2008
8 15 (7.65%) Windows Server 2012
9 11 (5.61%) Mac OS
10 9 (4.59%) Mac OS X
11 6 (3.06%) Linux
11 6 (3.06%) Windows Vista
12 5 (2.55%) Android
13 3 (1.53%) Apple iOS
13 3 (1.53%) Unix
13 3 (1.53%) Windows Server 2003
14 2 (1.02%) Windows Phone
Processes & Methodologies
1 35 (17.86%) ITIL
2 17 (8.67%) Service Management
3 12 (6.12%) E-Commerce
3 12 (6.12%) Incident Management
4 10 (5.10%) ITSM
5 9 (4.59%) Analytical Thinking
5 9 (4.59%) Workload Management
6 8 (4.08%) Service Delivery
7 6 (3.06%) Service Desk Management
8 5 (2.55%) Change Management
9 4 (2.04%) Asset Management
9 4 (2.04%) Investment Management
9 4 (2.04%) Line Management
9 4 (2.04%) Runbook
9 4 (2.04%) Time Management
10 3 (1.53%) Business Continuity
10 3 (1.53%) Collaborative Working
10 3 (1.53%) Knowledge Management
10 3 (1.53%) Proactive Monitoring
10 3 (1.53%) Workflow
Programming Languages
1 12 (6.12%) SQL
2 4 (2.04%) PowerShell
3 3 (1.53%) Java
4 1 (0.51%) C
4 1 (0.51%) Perl
4 1 (0.51%) PHP
Qualifications
1 19 (9.69%) Degree
2 16 (8.16%) Microsoft Certification
3 9 (4.59%) ITIL Certification
4 8 (4.08%) MCP
5 6 (3.06%) MCSE
6 5 (2.55%) Computer Science Degree
7 4 (2.04%) CCNA
7 4 (2.04%) Cisco Certification
8 3 (1.53%) ACTC
8 3 (1.53%) MCITP
9 1 (0.51%) A+ Certification
9 1 (0.51%) CCA
9 1 (0.51%) CCEA
9 1 (0.51%) Citrix Certification
9 1 (0.51%) ITIL Foundation Certificate
9 1 (0.51%) MCSA
9 1 (0.51%) MCTS
9 1 (0.51%) SC Cleared
9 1 (0.51%) Security Cleared
9 1 (0.51%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 19 (9.69%) SLA
2 1 (0.51%) Data Quality
2 1 (0.51%) ISO 9001
2 1 (0.51%) ISO/IEC 20000
2 1 (0.51%) QA
System Software
1 107 (54.59%) Active Directory
2 24 (12.24%) VMware Infrastructure
3 6 (3.06%) Hyper-V
4 4 (2.04%) Virtual Servers
4 4 (2.04%) vSphere
5 1 (0.51%) Firmware
5 1 (0.51%) Terminal Services
5 1 (0.51%) Virtual Desktop
5 1 (0.51%) VMware Workstation
Systems Management
1 6 (3.06%) SCCM
2 2 (1.02%) McAfee ePO
3 1 (0.51%) AirWatch
3 1 (0.51%) FortiGate
3 1 (0.51%) Jamf Pro
3 1 (0.51%) Nagios
3 1 (0.51%) Systems Management Server (SMS)
3 1 (0.51%) vCenter Server
Vendors
1 76 (38.78%) Microsoft
2 31 (15.82%) Citrix
3 26 (13.27%) VMware
4 16 (8.16%) Cisco
5 14 (7.14%) Apple
6 4 (2.04%) Barracuda Networks
6 4 (2.04%) Sophos
6 4 (2.04%) Veeam
7 3 (1.53%) Adobe
7 3 (1.53%) Bloomberg
7 3 (1.53%) HP
7 3 (1.53%) McAfee
7 3 (1.53%) Polycom
8 2 (1.02%) Autodesk
8 2 (1.02%) iManage
8 2 (1.02%) Juniper
8 2 (1.02%) Lotus
8 2 (1.02%) Salesforce.com
9 1 (0.51%) Allot
9 1 (0.51%) Dynatrace