The median annual salary for a 1st Line Support was £25,000 in advertised job vacancies in London during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
England / London
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 504 421 515
Rank change year-on-year -83 +94  
Permanent jobs requiring a 1st Line Support 98 225 154
As % of all permanent IT jobs advertised in London 0.27% 0.56% 0.35%
As % of the Job Titles category 0.28% 0.59% 0.36%
Number of salaries quoted 82 211 139
Median salary £25,000 £24,000 £23,000
Median salary % change year-on-year +4.16% +4.34%  
90% offered a salary of more than £20,000 £21,000 £20,000
10% offered a salary of more than £30,000 £35,000 £30,000
UK excluding London median salary £21,000 £20,000 £20,000
% change year-on-year +5.00% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 34788 38440 42425
As % of all permanent IT job vacancies advertised in London 94.80% 95.91% 95.86%
Number of salaries quoted 28171 33459 35846
Median salary £57,500 £55,000 £55,000
Median salary % change year-on-year +4.54% -  
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £82,500 £80,000 £80,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

1st Line Support
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in London.

Salary trend for 1st Line Support in London

1st Line Support
Salary Histogram in London

The salary distribution of IT jobs citing 1st Line Support in London over the 3 months to 27 June 2017.

Salary histogram for 1st Line Support in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +14 8 £25,000 -23.07% 1
Bromley - 8 £22,500 -
Feltham - 2 £18,500 -
Southwark - 2 £22,000 -
Heathrow - 2 £26,500 -
Uxbridge +2 1 £28,000 +1.81%
Surbiton 0 1 £19,000 -15.55%
Croydon -6 1 £26,500 +20.45% 1
Enfield - 1 £19,000 -
Ealing - 1 £25,000 -
Hillingdon - 1 £28,000 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 27 June 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 1st Line Support in the job title.

1 152 (69.09%) Windows
2 113 (51.36%) Active Directory
3 94 (42.73%) Microsoft
4 82 (37.27%) Windows 7
5 72 (32.73%) Microsoft Office
6 48 (21.82%) Finance
7 44 (20.00%) Windows XP
8 38 (17.27%) ITIL
9 33 (15.00%) Citrix
10 30 (13.64%) Office 365
11 28 (12.73%) MS Exchange
12 25 (11.36%) Law
13 23 (10.45%) Blackberry
14 22 (10.00%) Windows 10
15 21 (9.55%) Windows Server
15 21 (9.55%) Apple
16 19 (8.64%) TCP/IP
17 18 (8.18%) LAN
17 18 (8.18%) SQL
17 18 (8.18%) Banking
17 18 (8.18%) Windows 8
18 17 (7.73%) Firewall
18 17 (7.73%) SharePoint
19 16 (7.27%) SLA
19 16 (7.27%) Microsoft Excel
19 16 (7.27%) iManage
19 16 (7.27%) iPhone
20 14 (6.36%) Skype for Business
21 13 (5.91%) WAN
21 13 (5.91%) Mac OS X

1st Line Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (12.73%) MS Exchange
2 17 (7.73%) SharePoint
3 14 (6.36%) Skype for Business
4 8 (3.64%) Blackberry Enterprise Server
5 6 (2.73%) Exchange Server 2003
6 4 (1.82%) Exchange Server 2007
6 4 (1.82%) IBM Notes
7 2 (0.91%) Exchange Server 2010
7 2 (0.91%) Exchange Server 2013
7 2 (0.91%) WebLogic
8 1 (0.45%) Confluence
8 1 (0.45%) JBoss
8 1 (0.45%) Tomcat
Applications
1 72 (32.73%) Microsoft Office
2 16 (7.27%) Microsoft Excel
3 11 (5.00%) Microsoft PowerPoint
4 3 (1.36%) AutoCAD
4 3 (1.36%) Photoshop
5 1 (0.45%) Adobe Creative Suite
Business Applications
1 2 (0.91%) Dynamics CRM
1 2 (0.91%) SAP Business One
1 2 (0.91%) thinkFolio
2 1 (0.45%) Unit4 Business World
Cloud Services
1 30 (13.64%) Office 365
2 4 (1.82%) SaaS
3 3 (1.36%) Cloud Computing
Communications & Networking
1 19 (8.64%) TCP/IP
2 18 (8.18%) LAN
3 17 (7.73%) Firewall
4 13 (5.91%) WAN
5 11 (5.00%) Internet
6 10 (4.55%) DNS
6 10 (4.55%) VPN
7 8 (3.64%) DHCP
8 7 (3.18%) Skype
9 4 (1.82%) Network Security
9 4 (1.82%) PBX
10 3 (1.36%) Intranet
10 3 (1.36%) Remote Desktop
10 3 (1.36%) VoIP
11 2 (0.91%) ADSL
11 2 (0.91%) FTP
11 2 (0.91%) Wireless
12 1 (0.45%) ATM
12 1 (0.45%) DECT
12 1 (0.45%) LDAP
Database & Business Intelligence
1 4 (1.82%) SQL Server
2 3 (1.36%) MS Access
3 2 (0.91%) Crystal Reports
3 2 (0.91%) Relational Database
4 1 (0.45%) SQL Server 2005
4 1 (0.45%) SQL Server 2012
Development Applications
1 1 (0.45%) JIRA
General
1 48 (21.82%) Finance
2 25 (11.36%) Law
3 18 (8.18%) Banking
4 12 (5.45%) Legal
5 11 (5.00%) French Language
6 10 (4.55%) Italian Language
7 8 (3.64%) Polish Language
7 8 (3.64%) Telecoms
7 8 (3.64%) Turkish Language
8 7 (3.18%) German Language
9 6 (2.73%) Portuguese Language
10 5 (2.27%) Financial Institution
10 5 (2.27%) Spanish Language
11 4 (1.82%) Front Office
12 2 (0.91%) Manufacturing
13 1 (0.45%) Back Office
13 1 (0.45%) Billing
13 1 (0.45%) Dutch Language
13 1 (0.45%) Investment Banking
13 1 (0.45%) Marketing
Libraries, Frameworks & Software Standards
1 2 (0.91%) .NET
2 1 (0.45%) J2EE
2 1 (0.45%) XML
Miscellaneous
1 23 (10.45%) Blackberry
2 16 (7.27%) iPhone
3 7 (3.18%) Analytical Skills
3 7 (3.18%) Video Conferencing
4 6 (2.73%) Management Information System
5 5 (2.27%) iPad
5 5 (2.27%) Smartphone
6 4 (1.82%) Computer Science
7 3 (1.36%) Driving Licence
8 2 (0.91%) RSA SecurID
9 1 (0.45%) CCTV
9 1 (0.45%) Derivative
9 1 (0.45%) EPoS
9 1 (0.45%) Fat Client
9 1 (0.45%) Fintech
9 1 (0.45%) Foreign Exchange (FX)
9 1 (0.45%) Hedge funds
9 1 (0.45%) Interest Rate Derivative
9 1 (0.45%) Thin Client
9 1 (0.45%) Virtual Team
Operating Systems
1 152 (69.09%) Windows
2 82 (37.27%) Windows 7
3 44 (20.00%) Windows XP
4 22 (10.00%) Windows 10
5 21 (9.55%) Windows Server
6 18 (8.18%) Windows 8
7 13 (5.91%) Mac OS X
8 10 (4.55%) Mac OS
9 6 (2.73%) Windows Server 2003
9 6 (2.73%) Windows Vista
10 5 (2.27%) Apple iOS
10 5 (2.27%) Unix
10 5 (2.27%) Windows Server 2012
11 4 (1.82%) Android
11 4 (1.82%) Windows Server 2008
12 2 (0.91%) Linux
13 1 (0.45%) Windows 2000
13 1 (0.45%) Windows 2000 Server
Processes & Methodologies
1 38 (17.27%) ITIL
2 9 (4.09%) Investment Management
3 8 (3.64%) Asset Management
3 8 (3.64%) Service Desk Management
4 7 (3.18%) Incident Management
4 7 (3.18%) Kalman Filter
4 7 (3.18%) Time Management
5 6 (2.73%) Change Management
5 6 (2.73%) E-Commerce
5 6 (2.73%) Knowledge Management
6 5 (2.27%) CRM
6 5 (2.27%) Mobile Device Management
6 5 (2.27%) Service Management
6 5 (2.27%) Workload Management
7 4 (1.82%) Hardware Maintenance
7 4 (1.82%) Project Management
7 4 (1.82%) Security Patching
7 4 (1.82%) UML
8 3 (1.36%) ERP
8 3 (1.36%) Root Cause Analysis
Programming Languages
1 18 (8.18%) SQL
2 5 (2.27%) PowerShell
3 3 (1.36%) C
4 2 (0.91%) Java
5 1 (0.45%) VBA
Qualifications
1 11 (5.00%) Degree
2 6 (2.73%) Microsoft Certification
3 4 (1.82%) ITIL Certification
4 3 (1.36%) CCNA
4 3 (1.36%) Cisco Certification
4 3 (1.36%) Computer Science Degree
5 2 (0.91%) A+ Certification
5 2 (0.91%) ACTC
5 2 (0.91%) DBS Check
5 2 (0.91%) MCP
6 1 (0.45%) HNC
6 1 (0.45%) MCSE
6 1 (0.45%) MCTS
Quality Assurance & Compliance
1 16 (7.27%) SLA
2 2 (0.91%) QA
System Software
1 113 (51.36%) Active Directory
2 10 (4.55%) VMware Infrastructure
3 4 (1.82%) Virtual Desktop
4 2 (0.91%) XenApp
5 1 (0.45%) Hyper-V
5 1 (0.45%) Terminal Services
Systems Management
1 10 (4.55%) SCCM
2 1 (0.45%) Cisco CUCM
2 1 (0.45%) Jamf Pro
2 1 (0.45%) Microsoft Data Protection Manager
2 1 (0.45%) SCOM
Vendors
1 94 (42.73%) Microsoft
2 33 (15.00%) Citrix
3 21 (9.55%) Apple
4 16 (7.27%) iManage
5 12 (5.45%) VMware
6 7 (3.18%) Bloomberg
7 6 (2.73%) Reuters
8 5 (2.27%) Cisco
8 5 (2.27%) HP
8 5 (2.27%) Polycom
9 4 (1.82%) Avaya
9 4 (1.82%) Dell
9 4 (1.82%) Lotus
10 3 (1.36%) Canon
10 3 (1.36%) Remedy
10 3 (1.36%) Salesforce.com
10 3 (1.36%) ServiceNow
11 2 (0.91%) Blue Coat
11 2 (0.91%) Concur
11 2 (0.91%) FactSet
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