2nd Line Support Analyst Job Trends in Central London

Second Line Support Analyst
London > Central London

The median Second Line Support Analyst salary in Central London is £38,750 per year, according to job vacancies posted during the 6 months leading to 5 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 Nov 2025
Same period 2024 Same period 2023
Rank 143 166 164
Rank change year-on-year +23 -2 +121
Permanent jobs requiring a 2nd Line Support Analyst 3 12 21
As % of all permanent jobs in Central London 0.16% 0.37% 0.64%
As % of the Job Titles category 0.17% 0.40% 0.66%
Number of salaries quoted 2 9 19
10th Percentile £35,175 £26,500 £26,050
25th Percentile £36,188 £28,625 £30,625
Median annual salary (50th Percentile) £38,750 £35,000 £35,000
Median % change year-on-year +10.71% - +6.06%
75th Percentile £41,688 - £55,000
90th Percentile £42,925 £36,100 -
London median annual salary £42,500 £36,000 £36,000
% change year-on-year +18.06% - +4.50%

All Permanent IT Job Vacancies
Central London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Central London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Central London with a recognized job title 1,782 3,003 3,161
% of permanent jobs with a recognized job title 94.59% 93.70% 96.37%
Number of salaries quoted 1,432 1,960 2,850
10th Percentile £36,250 £42,500 £39,085
25th Percentile £53,750 £54,854 £52,500
Median annual salary (50th Percentile) £75,000 £72,500 £72,500
Median % change year-on-year +3.45% - -1.69%
75th Percentile £95,000 £93,750 £95,000
90th Percentile £120,000 £115,000 £115,000
London median annual salary £72,500 £75,000 £75,000
% change year-on-year -3.33% - +3.45%

2nd Line Support Analyst
Job Vacancy Trend in Central London

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Analyst' in the job title relative to all permanent IT jobs advertised in Central London.

2nd Line Support Analyst job vacancy trend in Central London

2nd Line Support Analyst
Salary Trend in Central London

Salary distribution trend for 2nd Line Support Analyst job vacancies in Central London.

Salary distribution trend for 2nd Line Support Analyst job vacancies in Central London

2nd Line Support Analyst
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the Central London region over the 6 months to 5 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
City of London +31 3 £38,750 +20.62% 2
2nd Line Support Analyst
London

2nd Line Support Analyst Skill Set
Top 27 Co-Occurring Skills & Capabilities in Central London

For the 6 months to 5 November 2025, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Central London region featuring 2nd Line Support Analyst in the job title.

1 3 (100.00%) Microsoft
2 2 (66.67%) Active Directory
2 2 (66.67%) Azure
2 2 (66.67%) Entra ID
2 2 (66.67%) Microsoft 365
2 2 (66.67%) Windows
3 1 (33.33%) Customer Service
3 1 (33.33%) Data Protection
3 1 (33.33%) Degree
3 1 (33.33%) iManage
3 1 (33.33%) Intapp
3 1 (33.33%) ITIL
3 1 (33.33%) ITIL Certification
3 1 (33.33%) Microsoft Exchange
3 1 (33.33%) Microsoft Intune
3 1 (33.33%) Microsoft Office
3 1 (33.33%) Power Automate
3 1 (33.33%) Power Platform
3 1 (33.33%) PowerApps
3 1 (33.33%) PowerShell
3 1 (33.33%) Problem-Solving
3 1 (33.33%) SCCM
3 1 (33.33%) ServiceNow
3 1 (33.33%) Site Reliability Engineering
3 1 (33.33%) Time Management
3 1 (33.33%) VPN
3 1 (33.33%) Windows 10

2nd Line Support Analyst Skill Set
Co-Occurring Skills & Capabilities in Central London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (33.33%) Microsoft Exchange
Applications
1 1 (33.33%) Microsoft Office
Cloud Services
1 2 (66.67%) Azure
1 2 (66.67%) Entra ID
1 2 (66.67%) Microsoft 365
2 1 (33.33%) Power Automate
2 1 (33.33%) Power Platform
2 1 (33.33%) PowerApps
Communications & Networking
1 1 (33.33%) VPN
General
1 2 (66.67%) Finance
2 1 (33.33%) Law
2 1 (33.33%) Legal
2 1 (33.33%) Social Skills
Miscellaneous
1 1 (33.33%) Driving Licence
1 1 (33.33%) Onboarding
1 1 (33.33%) Video Conferencing
Operating Systems
1 2 (66.67%) Windows
2 1 (33.33%) Windows 10
Processes & Methodologies
1 1 (33.33%) Customer Service
1 1 (33.33%) Data Protection
1 1 (33.33%) ITIL
1 1 (33.33%) Problem-Solving
1 1 (33.33%) Site Reliability Engineering
1 1 (33.33%) Time Management
Programming Languages
1 1 (33.33%) PowerShell
Qualifications
1 1 (33.33%) Degree
1 1 (33.33%) ITIL Certification
System Software
1 2 (66.67%) Active Directory
Systems Management
1 1 (33.33%) Microsoft Intune
1 1 (33.33%) SCCM
Vendors
1 3 (100.00%) Microsoft
2 1 (33.33%) iManage
2 1 (33.33%) Intapp
2 1 (33.33%) ServiceNow