Period
to 22 January 2018

The median annual salary for a 2nd Line Support Analyst was £31,500 in advertised job vacancies in London during the 6 months to 22 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England > London
6 months to
22 Jan 2018
Same period 2017 Same period 2016
Rank 604 566 631
Rank change year-on-year -38 +65 -103
Permanent jobs requiring a 2nd Line Support Analyst 214 251 265
As % of all permanent IT jobs advertised in London 0.31% 0.36% 0.31%
As % of the Job Titles category 0.32% 0.37% 0.32%
Number of salaries quoted 206 227 227
London median annual salary £31,500 £30,500 £30,000
Median salary % change year-on-year +3.28% +1.67% +1.69%
10th Percentile £25,750 £24,300 £21,250
90th Percentile £42,125 £42,500 £40,250
England median annual salary £27,000 £27,000 £26,500
% change year-on-year - +1.89% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 66,359 66,937 81,818
% of permanent IT jobs with a recognized job title 94.96% 95.89% 96.26%
Number of salaries quoted 54,056 57,281 69,917
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +3.77%
10th Percentile £33,750 £32,500 £32,436
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

2nd Line Support Analyst
Job Vacancy Trend in London

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support Analyst in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in London.

Salary trend for 2nd Line Support Analyst in London

2nd Line Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing 2nd Line Support Analyst in London over the 6 months to 22 January 2018.

Salary histogram for 2nd Line Support Analyst in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 6 months to 22 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -32 36 £32,750 +10.08% 10
West London +5 11 £30,000 -9.09% 2
North London +4 6 £27,500 +19.57%
East London +5 4 £29,000 +16.00%
South London -8 2 £32,500 +38.30%
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 22 January 2018, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support Analyst in the job title.

1 149 (69.63%) Windows
2 119 (55.61%) Microsoft
3 103 (48.13%) Active Directory
4 94 (43.93%) Windows 7
5 93 (43.46%) Microsoft Office
6 79 (36.92%) ITIL
7 54 (25.23%) Law
8 47 (21.96%) MS Exchange
8 47 (21.96%) Citrix
9 44 (20.56%) Finance
10 42 (19.63%) Microsoft Certification
11 39 (18.22%) Office 365
12 36 (16.82%) Blackberry
12 36 (16.82%) Legal
13 33 (15.42%) Windows Server
14 32 (14.95%) Windows 10
14 32 (14.95%) iManage
15 26 (12.15%) SLA
16 25 (11.68%) LAN
16 25 (11.68%) MCSE
17 24 (11.21%) SharePoint
18 23 (10.75%) Blackberry Enterprise Server
18 23 (10.75%) VMware
18 23 (10.75%) Microsoft Azure
19 22 (10.28%) Incident Management
19 22 (10.28%) SQL
20 21 (9.81%) SCCM
21 20 (9.35%) Exchange Server 2010
22 19 (8.88%) WAN
22 19 (8.88%) MCSA

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (21.96%) MS Exchange
2 24 (11.21%) SharePoint
3 23 (10.75%) Blackberry Enterprise Server
4 20 (9.35%) Exchange Server 2010
5 18 (8.41%) Exchange Server 2013
6 14 (6.54%) Skype for Business
7 9 (4.21%) Exchange Server 2007
8 6 (2.80%) Site Server
9 4 (1.87%) IIS
10 2 (0.93%) SharePoint 2010
10 2 (0.93%) SharePoint 2013
10 2 (0.93%) WordPress
11 1 (0.47%) Apache
11 1 (0.47%) Exchange Server 2003
11 1 (0.47%) IBM Notes
Applications
1 93 (43.46%) Microsoft Office
2 19 (8.88%) Microsoft Excel
3 14 (6.54%) Microsoft PowerPoint
4 4 (1.87%) Adobe Creative Suite
5 1 (0.47%) AutoCAD
Business Applications
1 2 (0.93%) Markit EDM
1 2 (0.93%) thinkFolio
2 1 (0.47%) Dynamics CRM
2 1 (0.47%) Eloqua
2 1 (0.47%) Remedy ITSM
Cloud Services
1 39 (18.22%) Office 365
2 23 (10.75%) Microsoft Azure
3 6 (2.80%) Mimecast
3 6 (2.80%) OneDrive
4 3 (1.40%) Cloud Computing
5 2 (0.93%) Amazon AWS
6 1 (0.47%) Adobe Analytics
6 1 (0.47%) Azure Active Directory
Communications & Networking
1 25 (11.68%) LAN
2 19 (8.88%) DHCP
2 19 (8.88%) DNS
2 19 (8.88%) Firewall
2 19 (8.88%) WAN
3 18 (8.41%) VPN
4 15 (7.01%) Skype
5 11 (5.14%) VoIP
6 10 (4.67%) Remote Desktop
7 9 (4.21%) TCP/IP
8 5 (2.34%) Internet
8 5 (2.34%) Wireless
9 4 (1.87%) SAN
10 3 (1.40%) 4G
10 3 (1.40%) Ethernet
10 3 (1.40%) FTP
10 3 (1.40%) VLAN
11 2 (0.93%) ADSL
11 2 (0.93%) H.323
11 2 (0.93%) ISDN
Database & Business Intelligence
1 6 (2.80%) SQL Server
2 3 (1.40%) Blockchain
3 2 (0.93%) SQL Server 2005
3 2 (0.93%) SQL Server 2008
3 2 (0.93%) SQL Server 2012
4 1 (0.47%) Hadoop
4 1 (0.47%) Oracle Reports
4 1 (0.47%) PostgreSQL
Development Applications
1 2 (0.93%) JIRA
General
1 54 (25.23%) Law
2 44 (20.56%) Finance
3 36 (16.82%) Legal
4 15 (7.01%) Retail
5 8 (3.74%) Banking
6 3 (1.40%) Advertising
6 3 (1.40%) Marketing
7 2 (0.93%) Back Office
7 2 (0.93%) Financial Institution
7 2 (0.93%) Front Office
7 2 (0.93%) Games
8 1 (0.47%) Billing
8 1 (0.47%) French Language
8 1 (0.47%) Investment Banking
8 1 (0.47%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (1.40%) HTML
1 3 (1.40%) XML
2 2 (0.93%) .NET
2 2 (0.93%) FIX Protocol
2 2 (0.93%) Web Services
3 1 (0.47%) COM
3 1 (0.47%) Oracle Fusion
Miscellaneous
1 36 (16.82%) Blackberry
2 16 (7.48%) iPhone
3 14 (6.54%) Analytical Skills
4 9 (4.21%) Video Conferencing
5 7 (3.27%) iPad
5 7 (3.27%) Smartphone
5 7 (3.27%) User Experience
6 6 (2.80%) Computer Science
7 5 (2.34%) Derivative
8 4 (1.87%) Fintech
9 3 (1.40%) Enterprise Software
9 3 (1.40%) Management Information System
9 3 (1.40%) Reinsurance
10 2 (0.93%) BYOD
10 2 (0.93%) Data Centre
10 2 (0.93%) Equity Derivative
10 2 (0.93%) Fixed Income
10 2 (0.93%) Replication
11 1 (0.47%) Apple TV
11 1 (0.47%) Security Operations Centre
Operating Systems
1 149 (69.63%) Windows
2 94 (43.93%) Windows 7
3 33 (15.42%) Windows Server
4 32 (14.95%) Windows 10
5 19 (8.88%) Mac OS X
5 19 (8.88%) Windows Server 2012
6 17 (7.94%) Android
7 14 (6.54%) Windows Server 2008
8 11 (5.14%) Apple iOS
9 10 (4.67%) Windows Server 2003
10 7 (3.27%) Windows 8
11 6 (2.80%) Linux
12 5 (2.34%) Mac OS
12 5 (2.34%) Windows XP
13 2 (0.93%) Windows Phone
Processes & Methodologies
1 79 (36.92%) ITIL
2 22 (10.28%) Incident Management
3 13 (6.07%) Problem Management
4 12 (5.61%) ITIL V3
4 12 (5.61%) Project Management
4 12 (5.61%) Root Cause Analysis
5 11 (5.14%) Service Delivery
5 11 (5.14%) Service Management
6 7 (3.27%) Time Management
7 6 (2.80%) Change Management
7 6 (2.80%) Document Management
7 6 (2.80%) Knowledge Management
7 6 (2.80%) Mobile Device Management
7 6 (2.80%) Process Improvement
8 5 (2.34%) Asset Management
8 5 (2.34%) User Acceptance Testing
9 4 (1.87%) Agile Software Development
9 4 (1.87%) CRM
9 4 (1.87%) Investment Management
9 4 (1.87%) Wealth Management
Programming Languages
1 22 (10.28%) SQL
2 14 (6.54%) PowerShell
3 4 (1.87%) Java
3 4 (1.87%) VB
4 2 (0.93%) C#
4 2 (0.93%) JavaScript
Qualifications
1 42 (19.63%) Microsoft Certification
2 25 (11.68%) MCSE
3 19 (8.88%) MCSA
4 16 (7.48%) MCP
5 12 (5.61%) ITIL Certification
6 9 (4.21%) Degree
7 7 (3.27%) CCNA
7 7 (3.27%) Cisco Certification
7 7 (3.27%) MCDST
8 6 (2.80%) MOS
9 4 (1.87%) ITIL Foundation Certificate
10 3 (1.40%) Computer Science Degree
11 2 (0.93%) A+ Certification
11 2 (0.93%) MCTS
11 2 (0.93%) SC Cleared
11 2 (0.93%) Security Cleared
Quality Assurance & Compliance
1 26 (12.15%) SLA
2 1 (0.47%) Data Quality
2 1 (0.47%) PCI DSS
2 1 (0.47%) QA
System Software
1 103 (48.13%) Active Directory
2 15 (7.01%) VMware Infrastructure
3 10 (4.67%) XenApp
4 9 (4.21%) Hyper-V
5 6 (2.80%) Virtual Desktop
6 2 (0.93%) Terminal Server
6 2 (0.93%) VMware ESXi
6 2 (0.93%) VMware Workstation
7 1 (0.47%) BitLocker
7 1 (0.47%) Citrix Presentation Server
7 1 (0.47%) Docker
7 1 (0.47%) Firmware
7 1 (0.47%) Terminal Services
7 1 (0.47%) Virtual Machines
7 1 (0.47%) vSphere
Systems Management
1 21 (9.81%) SCCM
2 11 (5.14%) Backup Exec
3 10 (4.67%) Microsoft Intune
4 8 (3.74%) ServiceCenter
5 4 (1.87%) WSUS
6 2 (0.93%) Cisco CUCM
6 2 (0.93%) XenMobile
7 1 (0.47%) Kubernetes
7 1 (0.47%) McAfee ePO
Vendors
1 119 (55.61%) Microsoft
2 47 (21.96%) Citrix
3 32 (14.95%) iManage
4 23 (10.75%) VMware
5 18 (8.41%) Apple
6 17 (7.94%) Cisco
7 10 (4.67%) HP
8 9 (4.21%) MobileIron
9 7 (3.27%) Adobe
9 7 (3.27%) Avaya
9 7 (3.27%) Ivanti
9 7 (3.27%) Mitel
9 7 (3.27%) Sophos
10 5 (2.34%) Remedy
10 5 (2.34%) SAP
11 4 (1.87%) Bloomberg
11 4 (1.87%) Dell
11 4 (1.87%) Salesforce.com
12 3 (1.40%) Sun
12 3 (1.40%) Veeam