The median annual salary for a 2nd Line Support Analyst was £32,000 in advertised job vacancies in London during the 3 months to 30 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England / London
3 months to
30 Apr 2017
Same period 2016 Same period 2015
Rank 439 528 455
Rank change year-on-year +89 -73  
Permanent jobs requiring a 2nd Line Support Analyst 157 129 227
As % of all permanent IT jobs advertised in London 0.46% 0.31% 0.51%
As % of the Job Titles category 0.48% 0.32% 0.53%
Number of salaries quoted 144 118 209
Median salary £32,000 £29,000 £30,000
Median salary % change year-on-year +10.34% -3.33%  
90% offered a salary of more than £25,000 £23,200 £25,000
10% offered a salary of more than £37,500 £38,000 £40,000
UK excluding London median salary £25,000 £26,250 £24,000
% change year-on-year -4.76% +9.37%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 32520 40578 42847
As % of all permanent IT job vacancies advertised in London 95.63% 95.99% 95.88%
Number of salaries quoted 27365 35150 36026
Median salary £57,500 £55,000 £54,000
Median salary % change year-on-year +4.54% +1.85%  
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £82,500 £77,500 £80,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in London.

Salary trend for 2nd Line Support Analyst in London

2nd Line Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing 2nd Line Support Analyst in London over the 3 months to 30 April 2017.

Salary histogram for 2nd Line Support Analyst in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 30 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +39 27 £32,000 +16.36% 2
Croydon +13 7 £37,500 +78.57%
Kingston Upon Thames +11 5 £29,000 +5.45% 1
Dagenham - 5 £22,500 -
Twickenham - 1 £28,500 -
Uxbridge - 1 £32,000 - 1
Westminster - 1 - -
Hammersmith - 1 £40,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 30 April 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support Analyst in the job title.

1 206 (76.01%) Windows
2 164 (60.52%) Active Directory
3 127 (46.86%) Microsoft
4 117 (43.17%) Windows 7
5 109 (40.22%) Microsoft Office
6 69 (25.46%) Citrix
7 61 (22.51%) Windows 10
7 61 (22.51%) ITIL
8 60 (22.14%) Finance
9 49 (18.08%) Blackberry
10 45 (16.61%) Law
11 42 (15.50%) Windows Server
12 39 (14.39%) Blackberry Enterprise Server
13 38 (14.02%) MS Exchange
14 37 (13.65%) Cisco
15 34 (12.55%) TCP/IP
16 32 (11.81%) Legal
17 31 (11.44%) Android
18 30 (11.07%) Microsoft Certification
19 29 (10.70%) Office 365
19 29 (10.70%) Windows Server 2012
20 27 (9.96%) iManage
20 27 (9.96%) Windows Server 2008
21 26 (9.59%) Apple
22 25 (9.23%) DHCP
22 25 (9.23%) SQL Server
23 24 (8.86%) Windows 8
24 21 (7.75%) SCCM
24 21 (7.75%) MCP
24 21 (7.75%) DNS

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (14.39%) Blackberry Enterprise Server
2 38 (14.02%) MS Exchange
3 14 (5.17%) SharePoint
4 13 (4.80%) Exchange Server 2010
4 13 (4.80%) IBM Notes
5 10 (3.69%) Site Server
6 7 (2.58%) Exchange Server 2007
7 6 (2.21%) Exchange Server 2013
8 5 (1.85%) IBM Domino
9 2 (0.74%) BizTalk Server
9 2 (0.74%) CMS
9 2 (0.74%) SAP Portal
10 1 (0.37%) IIS
10 1 (0.37%) SharePoint 2013
10 1 (0.37%) Skype for Business
Applications
1 109 (40.22%) Microsoft Office
2 18 (6.64%) Microsoft Excel
3 15 (5.54%) Microsoft PowerPoint
4 3 (1.11%) Adobe Creative Suite
Business Applications
1 2 (0.74%) SAP CRM
1 2 (0.74%) SAP R/3
2 1 (0.37%) Dynamics AX
2 1 (0.37%) Dynamics CRM
2 1 (0.37%) Dynamics NAV
2 1 (0.37%) Northgate Housing
Cloud Services
1 29 (10.70%) Office 365
2 4 (1.48%) G Suite
3 3 (1.11%) Cloud Computing
4 2 (0.74%) Microsoft Azure
Communications & Networking
1 34 (12.55%) TCP/IP
2 25 (9.23%) DHCP
3 21 (7.75%) DNS
4 20 (7.38%) VPN
5 19 (7.01%) Internet
6 18 (6.64%) LAN
6 18 (6.64%) WAN
7 15 (5.54%) Firewall
8 11 (4.06%) VoIP
8 11 (4.06%) Wi-Fi
9 10 (3.69%) SMTP
10 7 (2.58%) Wireless
11 6 (2.21%) FTP
12 5 (1.85%) SMS
12 5 (1.85%) SNMP
12 5 (1.85%) VLAN
13 4 (1.48%) Remote Desktop
14 3 (1.11%) MPLS
14 3 (1.11%) SAN
15 2 (0.74%) Cisco IOS
Database & Business Intelligence
1 25 (9.23%) SQL Server
2 11 (4.06%) SQL Server Reporting Services
3 10 (3.69%) Relational Database
4 5 (1.85%) Crystal Reports
4 5 (1.85%) SQL Server Integration Services
5 3 (1.11%) BusinessObjects
6 2 (0.74%) MySQL
7 1 (0.37%) Essbase
7 1 (0.37%) MS Access
7 1 (0.37%) QlikView
7 1 (0.37%) SQL Server 2008
Development Applications
1 2 (0.74%) JIRA
1 2 (0.74%) Team Foundation Server
2 1 (0.37%) SQL Server Management Studio (SSMS)
General
1 60 (22.14%) Finance
2 45 (16.61%) Law
3 32 (11.81%) Legal
4 11 (4.06%) Retail
5 10 (3.69%) Banking
6 8 (2.95%) Front Office
7 4 (1.48%) Telecoms
8 3 (1.11%) Games
8 3 (1.11%) Marketing
8 3 (1.11%) Publishing
9 2 (0.74%) Investment Banking
10 1 (0.37%) Financial Institution
10 1 (0.37%) French Language
10 1 (0.37%) German Language
10 1 (0.37%) International Banking
10 1 (0.37%) Retail Banking
Libraries, Frameworks & Software Standards
1 12 (4.43%) HTML
2 9 (3.32%) .NET
2 9 (3.32%) ASP.NET
2 9 (3.32%) ASP.NET MVC
2 9 (3.32%) ASP.NET MVC 5
2 9 (3.32%) CSS
2 9 (3.32%) HTML5
2 9 (3.32%) jQuery
2 9 (3.32%) Twitter Bootstrap
3 4 (1.48%) XML
4 3 (1.11%) XMPP
5 2 (0.74%) SAP Basis
6 1 (0.37%) COM
6 1 (0.37%) FIX Protocol
6 1 (0.37%) SOAP
Miscellaneous
1 49 (18.08%) Blackberry
2 18 (6.64%) iPhone
3 17 (6.27%) iPad
4 16 (5.90%) Analytical Skills
5 13 (4.80%) Video Conferencing
6 11 (4.06%) Smartphone
7 10 (3.69%) User Experience
8 9 (3.32%) PMI
9 6 (2.21%) Driving Licence
10 5 (1.85%) Management Information System
11 3 (1.11%) Data Centre
11 3 (1.11%) Fat Client
11 3 (1.11%) Thin Client
12 1 (0.37%) AS400
12 1 (0.37%) Derivative
12 1 (0.37%) Handset
12 1 (0.37%) Hedge funds
12 1 (0.37%) Life Science
12 1 (0.37%) Linux Command Line
12 1 (0.37%) Virtual Team
Operating Systems
1 206 (76.01%) Windows
2 117 (43.17%) Windows 7
3 61 (22.51%) Windows 10
4 42 (15.50%) Windows Server
5 31 (11.44%) Android
6 29 (10.70%) Windows Server 2012
7 27 (9.96%) Windows Server 2008
8 24 (8.86%) Windows 8
9 20 (7.38%) Windows XP
10 19 (7.01%) Apple iOS
10 19 (7.01%) Mac OS X
11 12 (4.43%) Windows Server 2003
12 3 (1.11%) Linux
13 2 (0.74%) Windows Mobile
14 1 (0.37%) Unix
14 1 (0.37%) Windows Phone
Processes & Methodologies
1 61 (22.51%) ITIL
2 15 (5.54%) Asset Management
2 15 (5.54%) CRM
3 12 (4.43%) Incident Management
3 12 (4.43%) ITIL V3
3 12 (4.43%) Service Management
4 11 (4.06%) Change Control
4 11 (4.06%) Project Management
5 10 (3.69%) Wealth Management
6 9 (3.32%) Agile Software Development
6 9 (3.32%) Change Management
6 9 (3.32%) MVC
6 9 (3.32%) Trend Analysis
7 8 (2.95%) Problem Management
7 8 (2.95%) Root Cause Analysis
7 8 (2.95%) Service Delivery
7 8 (2.95%) Time Management
8 7 (2.58%) Business Analysis
9 6 (2.21%) Virtual Environments
10 5 (1.85%) Kalman Filter
Programming Languages
1 20 (7.38%) SQL
2 10 (3.69%) PowerShell
3 9 (3.32%) C#
4 1 (0.37%) PL/SQL
4 1 (0.37%) VB
Qualifications
1 30 (11.07%) Microsoft Certification
2 21 (7.75%) MCP
3 17 (6.27%) Degree
3 17 (6.27%) MCSE
4 14 (5.17%) ITIL Certification
5 9 (3.32%) PMI Certification
6 7 (2.58%) A+ Certification
7 5 (1.85%) MCDST
7 5 (1.85%) MCSA
8 4 (1.48%) GNVQ
9 2 (0.74%) CCNA
9 2 (0.74%) Cisco Certification
9 2 (0.74%) DBS Check
9 2 (0.74%) MOS
10 1 (0.37%) BPSS Clearance
10 1 (0.37%) CTC Cleared
10 1 (0.37%) ITIL Foundation Certificate
10 1 (0.37%) SC Cleared
10 1 (0.37%) Security Cleared
Quality Assurance & Compliance
1 16 (5.90%) SLA
2 3 (1.11%) QA
3 2 (0.74%) ISO/IEC 27001
System Software
1 164 (60.52%) Active Directory
2 14 (5.17%) XenApp
3 5 (1.85%) Firmware
3 5 (1.85%) XenDesktop
4 4 (1.48%) Microsoft App-V
4 4 (1.48%) VMware Infrastructure
5 3 (1.11%) Hyper-V
5 3 (1.11%) Virtual Desktop
6 2 (0.74%) vSphere
7 1 (0.37%) VMware Workstation
Systems Management
1 21 (7.75%) SCCM
2 14 (5.17%) Backup Exec
3 8 (2.95%) Norton AntiVirus
4 6 (2.21%) ServiceCenter
5 5 (1.85%) Cacti
5 5 (1.85%) Nagios
5 5 (1.85%) SCOM
5 5 (1.85%) WSUS
6 3 (1.11%) Jamf Pro
7 1 (0.37%) McAfee ePO
7 1 (0.37%) XenMobile
Vendors
1 127 (46.86%) Microsoft
2 69 (25.46%) Citrix
3 37 (13.65%) Cisco
4 27 (9.96%) iManage
5 26 (9.59%) Apple
6 20 (7.38%) VMware
7 16 (5.90%) Symantec
8 13 (4.80%) HP
8 13 (4.80%) Lotus
9 11 (4.06%) Bloomberg
9 11 (4.06%) Mitel
10 10 (3.69%) Reuters
11 9 (3.32%) Salesforce.com
12 8 (2.95%) Dell
12 8 (2.95%) Samsung
13 7 (2.58%) IBM
14 6 (2.21%) Google
15 5 (1.85%) Juniper
15 5 (1.85%) MikroTik
15 5 (1.85%) Ubiquiti
Uxbridge, Middlesex
Devonshire Hayes Recruitment Specialists Ltd
Salary: Up to £35,000 per annum
Posted: 2 days ago
City, London
Capital IT Resourcing LTD
Salary: £25000 - £27000 per annum + Company Benefits
Posted: 3 days ago
London
JM
Salary: £25000 - £30000 per annum + benefits
Posted: 2 days ago
North West London
Client Server
Salary: £25k to £35k + benefits
Posted: 6 days ago
City, London
Marcus Donald People
Salary: £30000 - £34000 per annum
Posted: 4 days ago
London
Information Technology Services
Salary: £28k - 35k per year
Posted: 4 days ago
London
Understanding Recruitment
Salary: £24000.00 - £26000.00 per annum + Benefits
Posted: 6 days ago
Kingston upon Thames
CPS Group Limited
Salary: £26000 - £32000 per annum + Excellent Benefits
Posted: 19 days ago