2nd Line Support Analyst Jobs in London

Second Line Support Analyst
England > London

The median Second Line Support Analyst salary in London is £40,000 per year, according to job vacancies posted during the 6 months leading to 15 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
15 May 2025
Same period 2024 Same period 2023
Rank 373 476 574
Rank change year-on-year +103 +98 +198
Permanent jobs requiring a 2nd Line Support Analyst 28 29 58
As % of all permanent jobs advertised in London 0.22% 0.12% 0.17%
As % of the Job Titles category 0.24% 0.13% 0.18%
Number of salaries quoted 26 29 57
10th Percentile £32,250 £30,000 £28,400
25th Percentile £34,000 £33,000 £30,000
Median annual salary (50th Percentile) £40,000 £39,000 £33,000
Median % change year-on-year +2.56% +18.18% -1.49%
75th Percentile £45,000 £45,000 £42,500
90th Percentile £47,500 £47,500 £47,550
England median annual salary £32,500 £33,250 £31,500
% change year-on-year -2.26% +5.56% +5.00%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 11,643 22,208 32,345
% of permanent jobs with a recognized job title 90.22% 94.16% 95.13%
Number of salaries quoted 7,236 16,616 23,854
10th Percentile £41,250 £37,500 £42,500
25th Percentile £55,000 £51,250 £55,000
Median annual salary (50th Percentile) £75,000 £70,000 £72,500
Median % change year-on-year +7.14% -3.45% +3.57%
75th Percentile £100,000 £93,750 £95,000
90th Percentile £122,500 £115,000 £115,000
England median annual salary £57,000 £53,500 £60,800
% change year-on-year +6.54% -12.01% +1.33%

2nd Line Support Analyst
Job Vacancy Trend in London

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support Analyst in London

2nd Line Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in London.

Salary trend for 2nd Line Support Analyst in London

2nd Line Support Analyst
Salary Histogram in London

Salary distribution for jobs citing 2nd Line Support Analyst in London over the 6 months to 15 May 2025.

Salary histogram for 2nd Line Support Analyst in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 6 months to 15 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +36 13 £36,000 -18.18%
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 15 May 2025, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 2nd Line Support Analyst in the job title.

1 24 (85.71%) Windows
2 21 (75.00%) Microsoft 365
3 20 (71.43%) Microsoft
4 19 (67.86%) Windows 10
5 18 (64.29%) Active Directory
6 13 (46.43%) Microsoft Office
6 13 (46.43%) Microsoft Intune
7 10 (35.71%) ITSM
8 9 (32.14%) Law
8 9 (32.14%) ServiceNow
9 8 (28.57%) Degree
9 8 (28.57%) ITIL
9 8 (28.57%) Microsoft Exchange
10 7 (25.00%) Social Skills
10 7 (25.00%) Customer Service
11 6 (21.43%) SLA
12 5 (17.86%) Citrix
12 5 (17.86%) Finance
12 5 (17.86%) Legal
12 5 (17.86%) SCCM
12 5 (17.86%) Entra ID
12 5 (17.86%) Onboarding
13 4 (14.29%) Azure
13 4 (14.29%) PowerShell
13 4 (14.29%) Windows Server
13 4 (14.29%) OneDrive
13 4 (14.29%) Microsoft PowerPoint
13 4 (14.29%) Microsoft Excel
13 4 (14.29%) WAN
13 4 (14.29%) LAN

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (28.57%) Microsoft Exchange
2 3 (10.71%) SharePoint
Applications
1 13 (46.43%) Microsoft Office
2 4 (14.29%) Microsoft Excel
2 4 (14.29%) Microsoft PowerPoint
Business Applications
1 1 (3.57%) Carpe Diem
1 1 (3.57%) Elite 3E
Cloud Services
1 21 (75.00%) Microsoft 365
2 5 (17.86%) Entra ID
3 4 (14.29%) Azure
3 4 (14.29%) OneDrive
Communications & Networking
1 4 (14.29%) LAN
1 4 (14.29%) WAN
2 3 (10.71%) VoIP
3 2 (7.14%) DHCP
3 2 (7.14%) DNS
3 2 (7.14%) Softphone
3 2 (7.14%) Telnet
4 1 (3.57%) ADSL
4 1 (3.57%) TCP/IP
4 1 (3.57%) VPN
4 1 (3.57%) Wi-Fi
4 1 (3.57%) Wireless
Database & Business Intelligence
1 2 (7.14%) Relational Database
Development Applications
1 2 (7.14%) Git
General
1 9 (32.14%) Law
2 7 (25.00%) Social Skills
3 5 (17.86%) Finance
3 5 (17.86%) Legal
4 2 (7.14%) Analytical Skills
4 2 (7.14%) Banking
5 1 (3.57%) Advertising
5 1 (3.57%) Presentation Skills
Libraries, Frameworks & Software Standards
1 2 (7.14%) FIX Protocol
2 1 (3.57%) X-Windows
Miscellaneous
1 5 (17.86%) Onboarding
2 3 (10.71%) Video Conferencing
3 2 (7.14%) Equities
3 2 (7.14%) Fixed Income
3 2 (7.14%) Handset
3 2 (7.14%) Reference Data
3 2 (7.14%) Self-Motivation
4 1 (3.57%) CMDB
4 1 (3.57%) Derivative
4 1 (3.57%) Foreign Exchange (FX)
Operating Systems
1 24 (85.71%) Windows
2 19 (67.86%) Windows 10
3 4 (14.29%) Windows Server
4 3 (10.71%) Apple iOS
4 3 (10.71%) Windows Server 2012
4 3 (10.71%) Windows Server 2016
4 3 (10.71%) Windows Server 2019
5 2 (7.14%) Linux
5 2 (7.14%) Red Hat Enterprise Linux
5 2 (7.14%) Rocky
5 2 (7.14%) Ubuntu
5 2 (7.14%) Unix
6 1 (3.57%) Android
6 1 (3.57%) CentOS
Processes & Methodologies
1 10 (35.71%) ITSM
2 8 (28.57%) ITIL
3 7 (25.00%) Customer Service
4 2 (7.14%) Application Packaging
4 2 (7.14%) Client Onboarding
4 2 (7.14%) Computer Science
4 2 (7.14%) Continuous Improvement
4 2 (7.14%) Dashboard Development
4 2 (7.14%) Patch Management
4 2 (7.14%) Problem-Solving
4 2 (7.14%) Security Patching
4 2 (7.14%) Service Delivery
4 2 (7.14%) User Experience
5 1 (3.57%) Asset Management
5 1 (3.57%) Change Management
5 1 (3.57%) Incident Management
5 1 (3.57%) IT Asset Management
5 1 (3.57%) Practice Management
5 1 (3.57%) Problem Management
5 1 (3.57%) Ticket Management
Programming Languages
1 4 (14.29%) PowerShell
2 2 (7.14%) Bash
2 2 (7.14%) Python
2 2 (7.14%) SQL
Qualifications
1 8 (28.57%) Degree
2 2 (7.14%) Computer Science Degree
Quality Assurance & Compliance
1 6 (21.43%) SLA
System Software
1 18 (64.29%) Active Directory
2 3 (10.71%) Microsoft Virtual Server
2 3 (10.71%) Virtual Servers
Systems Management
1 13 (46.43%) Microsoft Intune
2 5 (17.86%) SCCM
3 2 (7.14%) Grafana
Vendors
1 20 (71.43%) Microsoft
2 9 (32.14%) ServiceNow
3 5 (17.86%) Citrix
4 3 (10.71%) VMware
5 2 (7.14%) Apple
5 2 (7.14%) Atlassian
5 2 (7.14%) HP
5 2 (7.14%) Qualys
5 2 (7.14%) Red Hat
6 1 (3.57%) DocuSign
6 1 (3.57%) iManage
6 1 (3.57%) Intapp
6 1 (3.57%) Logitech