Period
to 28 July 2017

The median annual salary for a 2nd Line Support Analyst was £31,500 in advertised job vacancies in London during the 6 months to 28 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England > London
6 months to
28 Jul 2017
Same period 2016 Same period 2015
Rank 567 626 584
Rank change year-on-year +59 -42 +34
Permanent jobs requiring a 2nd Line Support Analyst 276 258 364
As % of all permanent IT jobs advertised in London 0.37% 0.31% 0.41%
As % of the Job Titles category 0.39% 0.33% 0.42%
Number of salaries quoted 259 243 339
London median annual salary £31,500 £30,000 £30,000
Median salary % change year-on-year +5.00% - +7.14%
10th Percentile £24,500 £21,300 £24,750
90th Percentile £38,750 £40,200 £41,300
England median annual salary £28,000 £27,500 £27,000
% change year-on-year +1.82% +1.85% +5.88%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 70294 79046 86109
As % of all permanent IT job vacancies advertised in London 94.89% 96.02% 95.95%
Number of salaries quoted 56350 68621 72655
London median annual salary £60,000 £55,000 £55,000
Median salary % change year-on-year +9.09% - +4.76%
10th Percentile £32,500 £32,500 £31,250
90th Percentile £90,000 £86,250 £85,000
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

2nd Line Support Analyst
Job Vacancy Trend in London

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support Analyst in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in London.

Salary trend for 2nd Line Support Analyst in London

2nd Line Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing 2nd Line Support Analyst in London over the 6 months to 28 July 2017.

Salary histogram for 2nd Line Support Analyst in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 6 months to 28 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +73 72 £32,000 +14.29% 2
South London +19 20 £37,500 +36.36%
West London +8 11 £32,500 +22.64% 1
East London -14 5 £22,500 -19.64%
North London +5 1 £27,500 +25.00%
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 28 July 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support Analyst in the job title.

1 202 (73.19%) Windows
2 175 (63.41%) Active Directory
3 142 (51.45%) Microsoft
4 118 (42.75%) Windows 7
5 102 (36.96%) Microsoft Office
6 93 (33.70%) Finance
7 75 (27.17%) ITIL
7 75 (27.17%) Citrix
8 56 (20.29%) Windows 10
9 51 (18.48%) Blackberry
10 49 (17.75%) MS Exchange
11 46 (16.67%) Law
12 43 (15.58%) Legal
13 37 (13.41%) Office 365
14 35 (12.68%) Apple
15 34 (12.32%) iManage
16 33 (11.96%) Blackberry Enterprise Server
16 33 (11.96%) Android
17 30 (10.87%) Microsoft Certification
18 28 (10.14%) SharePoint
19 27 (9.78%) LAN
19 27 (9.78%) VPN
20 26 (9.42%) WAN
20 26 (9.42%) Windows 8
21 25 (9.06%) Cisco
22 24 (8.70%) MCP
22 24 (8.70%) Apple iOS
23 23 (8.33%) Windows Server
24 22 (7.97%) Exchange Server 2010
24 22 (7.97%) SQL Server

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (17.75%) MS Exchange
2 33 (11.96%) Blackberry Enterprise Server
3 28 (10.14%) SharePoint
4 22 (7.97%) Exchange Server 2010
5 15 (5.43%) Site Server
6 13 (4.71%) Exchange Server 2007
7 8 (2.90%) Exchange Server 2013
8 5 (1.81%) IBM Notes
9 2 (0.72%) BizTalk Server
9 2 (0.72%) SAP Portal
9 2 (0.72%) Skype for Business
10 1 (0.36%) CMS
10 1 (0.36%) Exchange Server 2003
10 1 (0.36%) IBM Domino
10 1 (0.36%) SharePoint 2010
Applications
1 102 (36.96%) Microsoft Office
2 18 (6.52%) Microsoft Excel
3 13 (4.71%) Microsoft PowerPoint
4 5 (1.81%) Adobe Creative Suite
5 2 (0.72%) AutoCAD
5 2 (0.72%) Revit
Business Applications
1 2 (0.72%) SAP CRM
1 2 (0.72%) SAP R/3
Cloud Services
1 37 (13.41%) Office 365
2 7 (2.54%) Microsoft Azure
3 5 (1.81%) G Suite
4 4 (1.45%) OneDrive
Communications & Networking
1 27 (9.78%) LAN
1 27 (9.78%) VPN
2 26 (9.42%) WAN
3 22 (7.97%) TCP/IP
4 19 (6.88%) DHCP
5 18 (6.52%) Internet
6 15 (5.43%) DNS
7 13 (4.71%) Firewall
8 11 (3.99%) Wi-Fi
9 9 (3.26%) VoIP
9 9 (3.26%) Wireless
10 7 (2.54%) FTP
11 6 (2.17%) SMTP
11 6 (2.17%) SNMP
11 6 (2.17%) VLAN
12 5 (1.81%) Skype
13 4 (1.45%) Remote Desktop
14 3 (1.09%) SAN
15 2 (0.72%) IP Telephony
15 2 (0.72%) MPLS
Database & Business Intelligence
1 22 (7.97%) SQL Server
2 13 (4.71%) Relational Database
3 6 (2.17%) SQL Server Reporting Services
4 5 (1.81%) Crystal Reports
5 3 (1.09%) BusinessObjects
6 1 (0.36%) Blockchain
6 1 (0.36%) SQL Server 2008
6 1 (0.36%) SQL Server Integration Services
Development Applications
1 3 (1.09%) JIRA
2 2 (0.72%) Eclipse
2 2 (0.72%) Team Foundation Server
General
1 93 (33.70%) Finance
2 46 (16.67%) Law
3 43 (15.58%) Legal
4 13 (4.71%) Banking
5 5 (1.81%) Retail
6 4 (1.45%) Marketing
7 3 (1.09%) Financial Institution
7 3 (1.09%) Front Office
7 3 (1.09%) Games
7 3 (1.09%) Telecoms
8 2 (0.72%) Advertising
8 2 (0.72%) Investment Banking
9 1 (0.36%) Billing
9 1 (0.36%) International Banking
9 1 (0.36%) Publishing
Libraries, Frameworks & Software Standards
1 12 (4.35%) .NET
1 12 (4.35%) ASP.NET
1 12 (4.35%) ASP.NET MVC
1 12 (4.35%) ASP.NET MVC 5
1 12 (4.35%) CSS
1 12 (4.35%) HTML
1 12 (4.35%) HTML5
1 12 (4.35%) jQuery
1 12 (4.35%) Twitter Bootstrap
2 3 (1.09%) XMPP
3 2 (0.72%) SAP Basis
4 1 (0.36%) COM
Miscellaneous
1 51 (18.48%) Blackberry
2 15 (5.43%) User Experience
3 14 (5.07%) iPad
4 12 (4.35%) PMI
5 10 (3.62%) iPhone
6 9 (3.26%) Analytical Skills
7 8 (2.90%) Smartphone
8 7 (2.54%) Video Conferencing
9 6 (2.17%) Driving Licence
9 6 (2.17%) Management Information System
10 3 (1.09%) Data Centre
10 3 (1.09%) Fat Client
10 3 (1.09%) Thin Client
11 2 (0.72%) Computer Science
12 1 (0.36%) Apple TV
12 1 (0.36%) Fintech
12 1 (0.36%) Foreign Exchange (FX)
12 1 (0.36%) Replication
12 1 (0.36%) Virtual Team
Operating Systems
1 202 (73.19%) Windows
2 118 (42.75%) Windows 7
3 56 (20.29%) Windows 10
4 33 (11.96%) Android
5 26 (9.42%) Windows 8
6 24 (8.70%) Apple iOS
7 23 (8.33%) Windows Server
8 15 (5.43%) Mac OS X
9 11 (3.99%) Windows Server 2012
10 7 (2.54%) Windows Server 2008
11 5 (1.81%) Windows XP
12 4 (1.45%) Linux
12 4 (1.45%) Windows Server 2003
13 2 (0.72%) Windows Mobile
14 1 (0.36%) Mac OS
14 1 (0.36%) Windows Phone
Processes & Methodologies
1 75 (27.17%) ITIL
2 18 (6.52%) Project Management
3 16 (5.80%) Asset Management
3 16 (5.80%) ITIL V3
4 12 (4.35%) Agile Software Development
4 12 (4.35%) Incident Management
4 12 (4.35%) MVC
5 10 (3.62%) Change Management
6 9 (3.26%) CRM
6 9 (3.26%) Service Management
7 7 (2.54%) Document Management
7 7 (2.54%) Wealth Management
7 7 (2.54%) Workflow
8 6 (2.17%) Investment Management
9 5 (1.81%) Change Control
9 5 (1.81%) Process Improvement
9 5 (1.81%) Service Delivery
10 4 (1.45%) Data Analytics
10 4 (1.45%) Root Cause Analysis
10 4 (1.45%) Time Management
Programming Languages
1 22 (7.97%) SQL
2 12 (4.35%) C#
3 10 (3.62%) PowerShell
4 2 (0.72%) VBA
Qualifications
1 30 (10.87%) Microsoft Certification
2 24 (8.70%) MCP
3 18 (6.52%) MCSE
4 14 (5.07%) Degree
4 14 (5.07%) ITIL Certification
5 12 (4.35%) PMI Certification
6 10 (3.62%) A+ Certification
7 6 (2.17%) MCSA
8 5 (1.81%) MCDST
9 3 (1.09%) GNVQ
10 2 (0.72%) BPSS Clearance
10 2 (0.72%) CCNA
10 2 (0.72%) Cisco Certification
10 2 (0.72%) CTC Cleared
10 2 (0.72%) SC Cleared
10 2 (0.72%) Security Cleared
11 1 (0.36%) ACSP
11 1 (0.36%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 18 (6.52%) SLA
2 2 (0.72%) QA
System Software
1 175 (63.41%) Active Directory
2 9 (3.26%) XenApp
3 5 (1.81%) Firmware
3 5 (1.81%) Hyper-V
3 5 (1.81%) VMware Infrastructure
4 3 (1.09%) Microsoft App-V
5 1 (0.36%) Terminal Services
5 1 (0.36%) vSphere
Systems Management
1 20 (7.25%) Backup Exec
2 17 (6.16%) SCCM
3 11 (3.99%) ServiceCenter
4 9 (3.26%) Norton AntiVirus
5 6 (2.17%) WSUS
6 5 (1.81%) Cacti
6 5 (1.81%) Microsoft Intune
6 5 (1.81%) Nagios
7 4 (1.45%) SCOM
8 3 (1.09%) Jamf Pro
9 1 (0.36%) AirWatch
9 1 (0.36%) Cisco CUCM
Vendors
1 142 (51.45%) Microsoft
2 75 (27.17%) Citrix
3 35 (12.68%) Apple
4 34 (12.32%) iManage
5 25 (9.06%) Cisco
6 22 (7.97%) VMware
7 18 (6.52%) Symantec
8 16 (5.80%) HP
9 14 (5.07%) Bloomberg
9 14 (5.07%) Samsung
10 13 (4.71%) Reuters
11 7 (2.54%) Dell
11 7 (2.54%) Google
12 5 (1.81%) Adobe
12 5 (1.81%) Juniper
12 5 (1.81%) Lotus
12 5 (1.81%) Ruckus Wireless
12 5 (1.81%) Salesforce.com
12 5 (1.81%) Sophos
12 5 (1.81%) Ubiquiti
Central London / West End
Firway Consulting
Salary: From £35,000 to £38,000 per annum Circa £38000 + Substantial Bens
Posted: Yesterday
London
Latcom Ltd
Salary: From £20,000 to £30,000 per annum
Posted: Yesterday
London
Information Technology Services
Salary: £28k - 40k per year
Posted: 4 days ago
City, London
Ashdown IT
Salary: £36000 per annum + pension, bonus, gym, healthcare
Posted: 4 days ago
London
DCV Technologies
Salary: From £24,000 to £27,000 per annum
Posted: 3 days ago
Richmond upon Thames
SThree
Salary: competitive
Posted: 17 days ago
London
Talent Point
Salary: £25000.00 - £28000.00 per annum
Posted: 10 days ago