Period
to 17 November 2017

The median annual salary for a 2nd Line Support Engineer was £30,000 in advertised job vacancies in London during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
England > London
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 611 624 586
Rank change year-on-year +13 -38 +23
Permanent jobs requiring a 2nd Line Support Engineer 232 234 358
As % of all permanent IT jobs advertised in London 0.31% 0.31% 0.40%
As % of the Job Titles category 0.33% 0.32% 0.42%
Number of salaries quoted 231 222 340
London median annual salary £30,000 £30,000 £27,000
Median salary % change year-on-year - +11.11% -1.82%
10th Percentile £23,500 £22,775 £22,250
90th Percentile £36,000 £35,000 £33,750
England median annual salary £27,500 £27,500 £26,000
% change year-on-year - +5.77% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 71246 73011 85823
% of permanent IT jobs with a recognized job title 94.34% 95.97% 96.01%
Number of salaries quoted 56013 63062 72818
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,000 £32,500 £31,750
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

2nd Line Support Engineer
Job Vacancy Trend in London

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support Engineer in London

2nd Line Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in London.

Salary trend for 2nd Line Support Engineer in London

2nd Line Support Engineer
Salary Histogram in London

The salary distribution of IT jobs citing 2nd Line Support Engineer in London over the 6 months to 17 November 2017.

Salary histogram for 2nd Line Support Engineer in London

2nd Line Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the London region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +18 50 £30,000 +5.26% 7
West London +18 21 £27,500 -8.33% 1
South London +1 15 £27,500 +10.00%
East London -1 14 £32,500 +12.07% 4
North London +6 8 £26,000 -20.00%
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 17 November 2017, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support Engineer in the job title.

1 187 (80.60%) Windows
2 158 (68.10%) Active Directory
3 142 (61.21%) Microsoft
4 83 (35.78%) Microsoft Office
5 78 (33.62%) Windows Server
6 69 (29.74%) MS Exchange
7 67 (28.88%) Office 365
8 66 (28.45%) Microsoft Certification
9 63 (27.16%) Windows 7
10 62 (26.72%) Windows 10
11 55 (23.71%) VMware
12 54 (23.28%) ITIL
13 51 (21.98%) Finance
14 46 (19.83%) Windows Server 2008
15 43 (18.53%) Citrix
16 42 (18.10%) MCSE
17 40 (17.24%) DNS
18 38 (16.38%) Firewall
19 37 (15.95%) LAN
20 35 (15.09%) TCP/IP
20 35 (15.09%) Hyper-V
21 34 (14.66%) WAN
22 33 (14.22%) DHCP
23 31 (13.36%) Windows 8
24 30 (12.93%) Windows Server 2012
25 29 (12.50%) Cisco
25 29 (12.50%) MCSA
26 28 (12.07%) VMware Infrastructure
27 26 (11.21%) VPN
28 25 (10.78%) Exchange Server 2010

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 69 (29.74%) MS Exchange
2 25 (10.78%) Exchange Server 2010
3 20 (8.62%) Exchange Server 2013
4 16 (6.90%) Exchange Server 2003
5 15 (6.47%) SharePoint
6 10 (4.31%) Exchange Server 2007
7 8 (3.45%) Skype for Business
8 6 (2.59%) Blackberry Enterprise Server
9 3 (1.29%) IIS
10 1 (0.43%) Elasticsearch
10 1 (0.43%) IBM Notes
10 1 (0.43%) JBoss
10 1 (0.43%) nginx
10 1 (0.43%) Tomcat
10 1 (0.43%) WebLogic
Applications
1 83 (35.78%) Microsoft Office
2 3 (1.29%) Microsoft Excel
3 1 (0.43%) AutoCAD
3 1 (0.43%) Maya
3 1 (0.43%) Microsoft PowerPoint
Business Applications
1 4 (1.72%) Remedy ITSM
Cloud Services
1 67 (28.88%) Office 365
2 12 (5.17%) Microsoft Azure
3 5 (2.16%) OneDrive
4 2 (0.86%) Amazon AWS
4 2 (0.86%) G Suite
5 1 (0.43%) Mimecast
5 1 (0.43%) SaaS
Communications & Networking
1 40 (17.24%) DNS
2 38 (16.38%) Firewall
3 37 (15.95%) LAN
4 35 (15.09%) TCP/IP
5 34 (14.66%) WAN
6 33 (14.22%) DHCP
7 26 (11.21%) VPN
8 16 (6.90%) Remote Desktop
9 13 (5.60%) Internet
10 12 (5.17%) Broadband
11 11 (4.74%) Wireless
12 7 (3.02%) VoIP
13 6 (2.59%) SAN
13 6 (2.59%) Wi-Fi
14 5 (2.16%) ADSL
14 5 (2.16%) Skype
14 5 (2.16%) Unified Communications
15 3 (1.29%) IP Telephony
15 3 (1.29%) SMTP
15 3 (1.29%) SSL
Database & Business Intelligence
1 8 (3.45%) SQL Server
2 2 (0.86%) Oracle Reports
3 1 (0.43%) Amazon RDS
3 1 (0.43%) Apache Accumulo
3 1 (0.43%) Apache Cassandra
3 1 (0.43%) Hadoop
3 1 (0.43%) HBase
3 1 (0.43%) MongoDB
3 1 (0.43%) MySQL
3 1 (0.43%) Redis
Development Applications
1 2 (0.86%) JIRA
General
1 51 (21.98%) Finance
2 13 (5.60%) Banking
3 11 (4.74%) Telecoms
4 9 (3.88%) Financial Institution
5 8 (3.45%) Law
6 5 (2.16%) Advertising
7 4 (1.72%) Back Office
8 3 (1.29%) Legal
9 2 (0.86%) Marketing
9 2 (0.86%) Retail
10 1 (0.43%) Multimedia
10 1 (0.43%) Publishing
Libraries, Frameworks & Software Standards
1 6 (2.59%) Velocity
2 3 (1.29%) FIX Protocol
3 2 (0.86%) HTML
4 1 (0.43%) AngularJS
4 1 (0.43%) Backbone.js
4 1 (0.43%) CSS
4 1 (0.43%) CSS3
4 1 (0.43%) D3.js
4 1 (0.43%) HTML5
4 1 (0.43%) jQuery
4 1 (0.43%) lodash
4 1 (0.43%) Node.js
4 1 (0.43%) React
Miscellaneous
1 9 (3.88%) iPad
2 8 (3.45%) Blackberry
2 8 (3.45%) Smartphone
3 7 (3.02%) iPhone
3 7 (3.02%) Video Conferencing
4 6 (2.59%) Analytical Skills
4 6 (2.59%) Handset
4 6 (2.59%) Hedge funds
4 6 (2.59%) User Experience
5 4 (1.72%) Management Information System
6 2 (0.86%) Clustering
6 2 (0.86%) Data Centre
6 2 (0.86%) Driving Licence
6 2 (0.86%) EPoS
6 2 (0.86%) Fintech
6 2 (0.86%) Foreign Exchange (FX)
6 2 (0.86%) Replication
7 1 (0.43%) PDA
7 1 (0.43%) Public Cloud
7 1 (0.43%) RSA SecurID
Operating Systems
1 187 (80.60%) Windows
2 78 (33.62%) Windows Server
3 63 (27.16%) Windows 7
4 62 (26.72%) Windows 10
5 46 (19.83%) Windows Server 2008
6 31 (13.36%) Windows 8
7 30 (12.93%) Windows Server 2012
8 19 (8.19%) Mac OS X
9 16 (6.90%) Linux
10 12 (5.17%) Windows Server 2003
11 9 (3.88%) Windows XP
12 8 (3.45%) Android
13 4 (1.72%) Unix
14 3 (1.29%) Windows Vista
15 2 (0.86%) Ubuntu
15 2 (0.86%) Windows 2000 Server
16 1 (0.43%) Apple iOS
16 1 (0.43%) Mac OS
16 1 (0.43%) Windows 2000
16 1 (0.43%) Windows Phone
Processes & Methodologies
1 54 (23.28%) ITIL
2 14 (6.03%) Service Management
3 10 (4.31%) Mobile Device Management
3 10 (4.31%) PRINCE2
4 9 (3.88%) Root Cause Analysis
5 8 (3.45%) Break/Fix
6 7 (3.02%) ITSM
6 7 (3.02%) Project Management
7 6 (2.59%) Kalman Filter
7 6 (2.59%) Service Delivery
7 6 (2.59%) Virtual Environments
8 5 (2.16%) ITIL V3
9 4 (1.72%) Change Management
9 4 (1.72%) Ticket Management
10 3 (1.29%) Application Packaging
10 3 (1.29%) Incident Management
10 3 (1.29%) Innovative Thinking
10 3 (1.29%) Resource Allocation
10 3 (1.29%) Virtual Infrastructure
10 3 (1.29%) Workflow
Programming Languages
1 13 (5.60%) SQL
2 10 (4.31%) PowerShell
3 2 (0.86%) Bash Shell
3 2 (0.86%) Java
3 2 (0.86%) Perl
3 2 (0.86%) Python
3 2 (0.86%) VB
3 2 (0.86%) VBA
4 1 (0.43%) C
4 1 (0.43%) Ruby
4 1 (0.43%) Shell Script
Qualifications
1 66 (28.45%) Microsoft Certification
2 42 (18.10%) MCSE
3 29 (12.50%) MCSA
4 23 (9.91%) MCP
5 14 (6.03%) Cisco Certification
6 13 (5.60%) CCNA
7 9 (3.88%) Degree
8 5 (2.16%) ITIL Certification
9 4 (1.72%) MCITP
10 3 (1.29%) ACSA
11 2 (0.86%) A+ Certification
11 2 (0.86%) CCNP
11 2 (0.86%) MCDST
11 2 (0.86%) Network+ Certification
11 2 (0.86%) SC Cleared
11 2 (0.86%) Security Cleared
11 2 (0.86%) VMware Certified Professional (VCP)
12 1 (0.43%) JNCIA
12 1 (0.43%) JNCIS
12 1 (0.43%) MCTS
Quality Assurance & Compliance
1 18 (7.76%) SLA
2 1 (0.43%) COBIT
2 1 (0.43%) ISO/IEC 27001
2 1 (0.43%) PCI DSS
2 1 (0.43%) Sarbanes-Oxley
System Software
1 158 (68.10%) Active Directory
2 35 (15.09%) Hyper-V
3 28 (12.07%) VMware Infrastructure
4 8 (3.45%) XenApp
5 4 (1.72%) Terminal Services
6 2 (0.86%) Terminal Server
6 2 (0.86%) vSphere
7 1 (0.43%) LXC
7 1 (0.43%) VMware ESXi
7 1 (0.43%) XenDesktop
Systems Management
1 23 (9.91%) SCCM
2 3 (1.29%) Nagios
2 3 (1.29%) WSUS
3 2 (0.86%) AirWatch
3 2 (0.86%) Cisco CUCM
3 2 (0.86%) ZABBIX
4 1 (0.43%) Backup Exec
4 1 (0.43%) Jamf Pro
4 1 (0.43%) Microsoft Intune
4 1 (0.43%) Norton AntiVirus
Vendors
1 142 (61.21%) Microsoft
2 55 (23.71%) VMware
3 43 (18.53%) Citrix
4 29 (12.50%) Cisco
5 22 (9.48%) Apple
6 14 (6.03%) HP
7 8 (3.45%) Bloomberg
8 7 (3.02%) BroadSoft
8 7 (3.02%) Dell
9 6 (2.59%) Juniper
10 5 (2.16%) Remedy
10 5 (2.16%) Reuters
11 4 (1.72%) Veeam
12 3 (1.29%) Arista
12 3 (1.29%) Mitel
12 3 (1.29%) Polycom
12 3 (1.29%) SolarWinds
13 2 (0.86%) Google
13 2 (0.86%) Sage
13 2 (0.86%) Salesforce.com