2nd Line Support Engineer Jobs in London

Second Line Support Engineer
England > London

The median Second Line Support Engineer salary in London is £34,000 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 431 513 721
Rank change year-on-year +82 +208 -165
Permanent jobs requiring a 2nd Line Support Engineer 64 126 131
As % of all permanent jobs advertised in London 0.27% 0.35% 0.20%
As % of the Job Titles category 0.29% 0.37% 0.21%
Number of salaries quoted 54 114 120
10th Percentile £30,250 £29,000 £28,000
25th Percentile £31,438 £31,250 £30,750
Median annual salary (50th Percentile) £34,000 £36,250 £33,750
Median % change year-on-year -6.21% +7.41% -0.74%
75th Percentile £39,688 £40,000 £38,750
90th Percentile £46,750 £43,750 £48,750
England median annual salary £31,500 £32,500 £32,000
% change year-on-year -3.08% +1.56% +10.73%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,150 34,100 62,950
% of permanent jobs with a recognized job title 94.10% 95.04% 96.35%
Number of salaries quoted 16,676 24,965 34,895
10th Percentile £38,500 £42,500 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,375 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £53,500 £60,899 £60,000
% change year-on-year -12.15% +1.50% +9.09%

2nd Line Support Engineer
Job Vacancy Trend in London

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support Engineer in London

2nd Line Support Engineer
Salary Trend in London

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in London.

Salary trend for 2nd Line Support Engineer in London

2nd Line Support Engineer
Salary Histogram in London

Salary distribution for jobs citing 2nd Line Support Engineer in London over the 6 months to 26 April 2024.

Salary histogram for 2nd Line Support Engineer in London

2nd Line Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the London region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +43 19 £34,000 -2.86%
West London +5 13 £33,500 -19.76% 1
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 26 April 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 2nd Line Support Engineer in the job title.

1 55 (85.94%) Windows
2 46 (71.88%) Microsoft 365
3 44 (68.75%) Active Directory
4 42 (65.63%) Microsoft
5 26 (40.63%) Windows 10
6 25 (39.06%) Microsoft Office
7 24 (37.50%) Problem-Solving
8 23 (35.94%) Social Skills
9 20 (31.25%) Windows Server
10 19 (29.69%) Microsoft Exchange
11 18 (28.13%) Wi-Fi
12 15 (23.44%) Customer Service
13 14 (21.88%) Analytical Skills
14 13 (20.31%) Azure
14 13 (20.31%) VMware
14 13 (20.31%) Organisational Skills
15 12 (18.75%) Firewall
15 12 (18.75%) LAN
15 12 (18.75%) WAN
15 12 (18.75%) SharePoint
16 11 (17.19%) EPoS
17 10 (15.63%) DNS
18 9 (14.06%) DHCP
18 9 (14.06%) Microsoft Intune
19 8 (12.50%) SLA
19 8 (12.50%) Finance
20 7 (10.94%) Windows Server 2012
20 7 (10.94%) Entra ID
20 7 (10.94%) Time Management
21 6 (9.38%) Asset Management

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (29.69%) Microsoft Exchange
2 12 (18.75%) SharePoint
3 2 (3.13%) Exchange Server 2007
3 2 (3.13%) Exchange Server 2010
3 2 (3.13%) Exchange Server 2013
3 2 (3.13%) SharePoint 2010
3 2 (3.13%) SharePoint 2013
4 1 (1.56%) Skype for Business
Applications
1 25 (39.06%) Microsoft Office
Cloud Services
1 46 (71.88%) Microsoft 365
2 13 (20.31%) Azure
3 7 (10.94%) Entra ID
4 2 (3.13%) AWS
4 2 (3.13%) Dynamics 365
4 2 (3.13%) GCP
5 1 (1.56%) OneDrive
Communications & Networking
1 18 (28.13%) Wi-Fi
2 12 (18.75%) Firewall
2 12 (18.75%) LAN
2 12 (18.75%) WAN
3 10 (15.63%) DNS
4 9 (14.06%) DHCP
5 5 (7.81%) VPN
6 3 (4.69%) TCP/IP
6 3 (4.69%) Unified Communications
7 1 (1.56%) Cisco IOS
7 1 (1.56%) Remote Desktop
7 1 (1.56%) Skype
7 1 (1.56%) Telepresence
Database & Business Intelligence
1 1 (1.56%) Relational Database
1 1 (1.56%) SQL Server
General
1 23 (35.94%) Social Skills
2 14 (21.88%) Analytical Skills
3 13 (20.31%) Organisational Skills
4 8 (12.50%) Finance
5 4 (6.25%) Inclusion and Diversity
5 4 (6.25%) Law
5 4 (6.25%) Legal
6 2 (3.13%) Banking
6 2 (3.13%) Games
7 1 (1.56%) Advertising
7 1 (1.56%) Automotive
7 1 (1.56%) Pharmaceutical
7 1 (1.56%) Retail
7 1 (1.56%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.56%) EDI
Miscellaneous
1 11 (17.19%) EPoS
2 6 (9.38%) Video Conferencing
3 4 (6.25%) iPad
4 2 (3.13%) Self-Motivation
5 1 (1.56%) Foreign Exchange (FX)
5 1 (1.56%) Hedge funds
5 1 (1.56%) Linux Command Line
Operating Systems
1 55 (85.94%) Windows
2 26 (40.63%) Windows 10
3 20 (31.25%) Windows Server
4 7 (10.94%) Windows Server 2012
5 5 (7.81%) Apple iOS
5 5 (7.81%) Windows Server 2008
6 3 (4.69%) Mac OS X
6 3 (4.69%) Windows Server 2019
7 2 (3.13%) Windows Server 2016
8 1 (1.56%) Linux
8 1 (1.56%) Windows 7
Processes & Methodologies
1 24 (37.50%) Problem-Solving
2 15 (23.44%) Customer Service
3 7 (10.94%) Time Management
4 6 (9.38%) Asset Management
4 6 (9.38%) Change Control
4 6 (9.38%) Service Delivery
5 5 (7.81%) ITIL
6 4 (6.25%) Mobile Device Management
6 4 (6.25%) Remote Monitoring and Management
6 4 (6.25%) Server Virtualisation
7 3 (4.69%) Disaster Recovery
8 2 (3.13%) Application Packaging
8 2 (3.13%) Customer-Centricity
8 2 (3.13%) Cybersecurity
8 2 (3.13%) Service Desk Management
9 1 (1.56%) Budgeting
9 1 (1.56%) Budgeting and Forecasting
9 1 (1.56%) Customer-Centric Approach
9 1 (1.56%) Fintech
9 1 (1.56%) Infrastructure Engineering
Programming Languages
1 5 (7.81%) PowerShell
2 4 (6.25%) SQL
3 1 (1.56%) Bash
3 1 (1.56%) C++
3 1 (1.56%) Python
Qualifications
1 6 (9.38%) Security Cleared
2 4 (6.25%) Degree
3 3 (4.69%) CCNA
3 3 (4.69%) Cisco Certification
4 2 (3.13%) ITIL Certification
4 2 (3.13%) MCITP
4 2 (3.13%) MCSE
4 2 (3.13%) Microsoft Certification
5 1 (1.56%) ITIL Foundation Certificate
5 1 (1.56%) Master's Degree
5 1 (1.56%) MBA
Quality Assurance & Compliance
1 8 (12.50%) SLA
System Software
1 44 (68.75%) Active Directory
2 6 (9.38%) Hyper-V
3 3 (4.69%) Terminal Services
3 3 (4.69%) VMware Infrastructure
4 2 (3.13%) XenApp
4 2 (3.13%) XenDesktop
5 1 (1.56%) Firmware
5 1 (1.56%) Virtual Desktop
5 1 (1.56%) Virtual Servers
5 1 (1.56%) VMware ESXi
5 1 (1.56%) VMware NSX
Systems Management
1 9 (14.06%) Microsoft Intune
2 5 (7.81%) SCCM
3 3 (4.69%) NetBackup
4 2 (3.13%) Single Sign-On
5 1 (1.56%) Backup Exec
5 1 (1.56%) vCenter Server
Vendors
1 42 (65.63%) Microsoft
2 13 (20.31%) VMware
3 5 (7.81%) Apple
3 5 (7.81%) Citrix
4 4 (6.25%) Cisco
4 4 (6.25%) Dell
4 4 (6.25%) HP
4 4 (6.25%) Sun
4 4 (6.25%) Veritas
5 3 (4.69%) ConnectWise
6 2 (3.13%) Datto
6 2 (3.13%) Google
6 2 (3.13%) Symantec
7 1 (1.56%) Commvault
7 1 (1.56%) iManage
7 1 (1.56%) Intapp
7 1 (1.56%) Polycom
7 1 (1.56%) ServiceNow
7 1 (1.56%) Ubiquiti
7 1 (1.56%) Veeam