The median annual salary for a 2nd Line Support Engineer was £30,000 in advertised job vacancies in London during the 3 months to 24 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
England / London
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 504 529 495
Rank change year-on-year +25 -34  
Permanent jobs requiring a 2nd Line Support Engineer 112 115 184
As % of all permanent IT jobs advertised in London 0.31% 0.29% 0.41%
As % of the Job Titles category 0.33% 0.30% 0.43%
Number of salaries quoted 110 95 171
Median salary £30,000 £30,000 £28,000
Median salary % change year-on-year - +7.14%  
90% offered a salary of more than £25,000 £25,000 £23,000
10% offered a salary of more than £35,000 £37,800 £33,500
UK excluding London median salary £26,000 £25,875 £25,000
% change year-on-year +0.48% +3.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 34367 38431 43064
As % of all permanent IT job vacancies advertised in London 94.84% 95.93% 95.89%
Number of salaries quoted 27870 33422 36403
Median salary £57,500 £55,000 £55,000
Median salary % change year-on-year +4.54% -  
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £82,500 £80,000 £80,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support Engineer
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured 2nd Line Support Engineer in the job title.

Job vacancy trend for 2nd Line Support Engineer in London

2nd Line Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in London.

Salary trend for 2nd Line Support Engineer in London

2nd Line Support Engineer
Salary Histogram in London

The salary distribution of IT jobs citing 2nd Line Support Engineer in London over the 3 months to 24 June 2017.

Salary histogram for 2nd Line Support Engineer in London

2nd Line Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the London region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +17 9 £30,000 +3.44% 2
Chiswick - 3 £34,000 -
Docklands, London -6 2 - -
Croydon +4 1 £32,000 +18.51%
Enfield - 1 £25,000 - 1
Sidcup - 1 £31,500 -
West Drayton - 1 £31,000 - 1
Hillingdon - 1 £34,000 -
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 24 June 2017, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support Engineer in the job title.

1 195 (85.15%) Windows
2 166 (72.49%) Active Directory
3 136 (59.39%) Microsoft
4 88 (38.43%) Microsoft Office
5 77 (33.62%) MS Exchange
6 76 (33.19%) Windows Server
7 71 (31.00%) Windows 7
8 63 (27.51%) VMware
9 57 (24.89%) Windows 10
10 56 (24.45%) Firewall
11 55 (24.02%) Windows Server 2008
12 53 (23.14%) Windows Server 2012
13 52 (22.71%) Hyper-V
13 52 (22.71%) Microsoft Certification
14 51 (22.27%) Office 365
15 48 (20.96%) TCP/IP
16 45 (19.65%) DNS
16 45 (19.65%) Cisco
17 44 (19.21%) Citrix
18 40 (17.47%) Skype for Business
19 39 (17.03%) Exchange Server 2010
19 39 (17.03%) MCSE
20 37 (16.16%) Finance
21 35 (15.28%) ITIL
21 35 (15.28%) SLA
21 35 (15.28%) DHCP
21 35 (15.28%) SCCM
22 33 (14.41%) VMware Infrastructure
22 33 (14.41%) LAN
23 31 (13.54%) Apple

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 77 (33.62%) MS Exchange
2 40 (17.47%) Skype for Business
3 39 (17.03%) Exchange Server 2010
4 29 (12.66%) SharePoint
5 25 (10.92%) IIS
6 24 (10.48%) Exchange Server 2013
7 17 (7.42%) Exchange Server 2003
8 15 (6.55%) Blackberry Enterprise Server
9 9 (3.93%) Site Server
10 4 (1.75%) JBoss
10 4 (1.75%) Tomcat
10 4 (1.75%) WebLogic
11 3 (1.31%) Exchange Server 2007
12 1 (0.44%) Apache
12 1 (0.44%) Apache ServiceMix
12 1 (0.44%) IBM Notes
Applications
1 88 (38.43%) Microsoft Office
2 10 (4.37%) Microsoft Excel
3 7 (3.06%) Microsoft PowerPoint
4 3 (1.31%) Adobe Creative Suite
5 2 (0.87%) AutoCAD
5 2 (0.87%) Final Cut Pro
Business Applications
1 5 (2.18%) Remedy ITSM
2 2 (0.87%) Eikon
Cloud Services
1 51 (22.27%) Office 365
2 14 (6.11%) Microsoft Azure
3 7 (3.06%) Amazon AWS
4 3 (1.31%) Cloud Computing
4 3 (1.31%) G Suite
5 2 (0.87%) SaaS
5 2 (0.87%) Yammer
6 1 (0.44%) Adobe Creative Cloud
6 1 (0.44%) Mimecast
Communications & Networking
1 56 (24.45%) Firewall
2 48 (20.96%) TCP/IP
3 45 (19.65%) DNS
4 35 (15.28%) DHCP
5 33 (14.41%) LAN
6 29 (12.66%) WAN
7 20 (8.73%) Internet
8 16 (6.99%) Skype
9 12 (5.24%) SAN
10 11 (4.80%) VoIP
10 11 (4.80%) Wireless
11 10 (4.37%) Remote Desktop
12 9 (3.93%) SMTP
12 9 (3.93%) SNMP
13 8 (3.49%) Telnet
14 6 (2.62%) VPN
15 5 (2.18%) IP Telephony
16 4 (1.75%) Wi-Fi
17 3 (1.31%) MPLS
17 3 (1.31%) Unified Communications
Database & Business Intelligence
1 16 (6.99%) SQL Server
2 9 (3.93%) SQL Server 2012
3 8 (3.49%) SQL Server 2008
4 3 (1.31%) MySQL
Development Applications
1 1 (0.44%) Git (software)
1 1 (0.44%) Subversion
General
1 37 (16.16%) Finance
2 14 (6.11%) Telecoms
3 11 (4.80%) Banking
4 8 (3.49%) Law
5 4 (1.75%) Retail
6 3 (1.31%) Manufacturing
6 3 (1.31%) Marketing
7 2 (0.87%) Advertising
7 2 (0.87%) Back Office
7 2 (0.87%) Financial Institution
7 2 (0.87%) German Language
7 2 (0.87%) Legal
8 1 (0.44%) French Language
8 1 (0.44%) Front Office
Libraries, Frameworks & Software Standards
1 13 (5.68%) Software Packaging
2 3 (1.31%) J2EE
3 1 (0.44%) Web Services
Miscellaneous
1 18 (7.86%) Driving Licence
2 15 (6.55%) Blackberry
3 10 (4.37%) User Experience
4 9 (3.93%) Public Cloud
5 8 (3.49%) iPhone
6 6 (2.62%) Smartphone
7 5 (2.18%) iPad
8 4 (1.75%) Client/Server
8 4 (1.75%) Computer Science
8 4 (1.75%) Management Information System
9 3 (1.31%) Foreign Exchange (FX)
10 2 (0.87%) Clustering
10 2 (0.87%) Data Centre
10 2 (0.87%) Fintech
10 2 (0.87%) Social Media
10 2 (0.87%) Wiki
11 1 (0.44%) EPoS
11 1 (0.44%) Fat Client
11 1 (0.44%) Linux Command Line
11 1 (0.44%) Thin Client
Operating Systems
1 195 (85.15%) Windows
2 76 (33.19%) Windows Server
3 71 (31.00%) Windows 7
4 57 (24.89%) Windows 10
5 55 (24.02%) Windows Server 2008
6 53 (23.14%) Windows Server 2012
7 31 (13.54%) Windows 8
8 30 (13.10%) Mac OS X
9 21 (9.17%) Android
10 19 (8.30%) Linux
11 14 (6.11%) Apple iOS
12 12 (5.24%) Mac OS
13 6 (2.62%) Windows Server 2003
14 4 (1.75%) Unix
14 4 (1.75%) Windows XP
15 2 (0.87%) Windows Vista
16 1 (0.44%) CentOS
16 1 (0.44%) Ubuntu
16 1 (0.44%) Windows Mobile
Processes & Methodologies
1 35 (15.28%) ITIL
2 15 (6.55%) Workflow
3 14 (6.11%) Continuous Improvement
4 10 (4.37%) Change Control
5 8 (3.49%) Service Management
5 8 (3.49%) Systems Analysis
6 7 (3.06%) ITSM
6 7 (3.06%) Service Delivery
7 6 (2.62%) Mobile Device Management
8 5 (2.18%) CRM
8 5 (2.18%) ITIL V3
8 5 (2.18%) Line Management
8 5 (2.18%) Statistics
8 5 (2.18%) Time Management
9 4 (1.75%) Break/Fix
9 4 (1.75%) Project Management
9 4 (1.75%) Root Cause Analysis
10 3 (1.31%) Problem Management
11 2 (0.87%) Digital Marketing
11 2 (0.87%) Operations Management
Programming Languages
1 18 (7.86%) SQL
2 6 (2.62%) PowerShell
3 4 (1.75%) Java
3 4 (1.75%) Shell Script
4 1 (0.44%) C
4 1 (0.44%) PHP
Qualifications
1 52 (22.71%) Microsoft Certification
2 39 (17.03%) MCSE
3 30 (13.10%) MCP
4 18 (7.86%) CCNA
4 18 (7.86%) Cisco Certification
5 14 (6.11%) Degree
6 12 (5.24%) MCSA
7 7 (3.06%) MCITP
8 5 (2.18%) MCTS
9 4 (1.75%) Computer Science Degree
10 3 (1.31%) SC Cleared
10 3 (1.31%) Security Cleared
11 2 (0.87%) A+ Certification
12 1 (0.44%) ACSA
12 1 (0.44%) Citrix Certification
12 1 (0.44%) ITIL Certification
12 1 (0.44%) Network+ Certification
12 1 (0.44%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 35 (15.28%) SLA
2 3 (1.31%) ISO/IEC 20000
3 2 (0.87%) ISO/IEC 27001
4 1 (0.44%) COBIT
4 1 (0.44%) ISO 9001
System Software
1 166 (72.49%) Active Directory
2 52 (22.71%) Hyper-V
3 33 (14.41%) VMware Infrastructure
4 23 (10.04%) vSphere
4 23 (10.04%) XenApp
5 10 (4.37%) XenDesktop
6 4 (1.75%) Terminal Services
7 2 (0.87%) Terminal Server
8 1 (0.44%) VMware ESXi
Systems Management
1 35 (15.28%) SCCM
2 13 (5.68%) Backup Exec
3 12 (5.24%) WSUS
4 3 (1.31%) NetBackup
5 2 (0.87%) Cisco CUCM
5 2 (0.87%) McAfee ePO
5 2 (0.87%) SCOM
5 2 (0.87%) ZABBIX
6 1 (0.44%) AirWatch
6 1 (0.44%) FortiGate
6 1 (0.44%) Jamf Pro
6 1 (0.44%) Nagios
6 1 (0.44%) Norton AntiVirus
Vendors
1 136 (59.39%) Microsoft
2 63 (27.51%) VMware
3 45 (19.65%) Cisco
4 44 (19.21%) Citrix
5 31 (13.54%) Apple
6 24 (10.48%) HP
7 15 (6.55%) Dell
8 13 (5.68%) Twitter
8 13 (5.68%) Veritas
9 12 (5.24%) Bloomberg
10 9 (3.93%) Avaya
11 8 (3.49%) Bomgar
12 7 (3.06%) EMC
12 7 (3.06%) NetApp
12 7 (3.06%) Remedy
12 7 (3.06%) Reuters
13 5 (2.18%) Adobe
13 5 (2.18%) Meraki
13 5 (2.18%) Symantec
14 4 (1.75%) ServiceNow
London
Talent Point Ltd
Salary: £27000.00 - £32000.00 per annum + bonus
Posted: 3 hours ago
City, London
Ashdown IT
Salary: £36000 per annum + pension, bonus, gym, healthcare
Posted: 23 hours ago
Enfield
FRG Technology Consulting
Salary: £21000 - £26000 per annum
Posted: Yesterday
London
Reed Technology
Salary: £28000 - £30000 per annum
Posted: Yesterday
London
Bluetownonline
Salary: £34000 per annum
Posted: Yesterday
Central London / West End
Poole and Partners
Salary: From £22,000 to £25,000 per annum
Posted: 3 days ago
East London
Millshill Recruitment Ltd
Salary: £39000 - £40000 per annum + bens
Posted: 2 days ago
Central London / West End
Eligo Recruitment Ltd
Salary: £24000 - £25000 per annum
Posted: 4 days ago
London
BAE SYSTEMS
Salary: Competitive + Benefits
Posted: 2 days ago
London
Talent Point
Salary: £20000.00 - £25000.00 per annum
Posted: 12 days ago
London
Hays London City Cheapside
Salary: £28000.00 - £33000.00 per annum
Posted: 16 days ago
West Drayton, London
XIST4 IT LIMITED
Salary: £28-34,000 + Bens
Posted: 22 days ago
City, London
IT Lab
Salary: Up to £32,000 per annum dependent on experience
Posted: 22 days ago