2nd Line Support Engineer Jobs in London

Second Line Support Engineer
England > London

The median Second Line Support Engineer salary in London is £37,500 per year, according to job vacancies posted during the 6 months leading to 7 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
7 May 2025
Same period 2024 Same period 2023
Rank 378 441 497
Rank change year-on-year +63 +56 +246
Permanent jobs requiring a 2nd Line Support Engineer 25 60 130
As % of all permanent jobs advertised in London 0.19% 0.25% 0.37%
As % of the Job Titles category 0.21% 0.27% 0.39%
Number of salaries quoted 25 50 118
10th Percentile £32,600 £30,225 £29,000
25th Percentile £35,000 £32,000 £31,250
Median annual salary (50th Percentile) £37,500 £34,000 £35,000
Median % change year-on-year +10.29% -2.86% +5.66%
75th Percentile £40,000 £39,688 £40,000
90th Percentile £42,150 £45,000 £43,400
England median annual salary £32,500 £31,000 £32,500
% change year-on-year +4.84% -4.62% +3.17%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 11,677 22,261 33,396
% of permanent jobs with a recognized job title 90.14% 94.13% 95.03%
Number of salaries quoted 7,473 16,753 24,565
10th Percentile £41,250 £38,150 £42,500
25th Percentile £55,000 £51,250 £55,000
Median annual salary (50th Percentile) £75,000 £70,000 £72,500
Median % change year-on-year +7.14% -3.45% +3.57%
75th Percentile £100,000 £93,750 £95,000
90th Percentile £122,500 £115,000 £115,000
England median annual salary £57,500 £53,500 £60,800
% change year-on-year +7.48% -12.01% +1.33%

2nd Line Support Engineer
Job Vacancy Trend in London

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support Engineer in London

2nd Line Support Engineer
Salary Trend in London

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in London.

Salary trend for 2nd Line Support Engineer in London

2nd Line Support Engineer
Salary Histogram in London

Salary distribution for jobs citing 2nd Line Support Engineer in London over the 6 months to 7 May 2025.

Salary histogram for 2nd Line Support Engineer in London

2nd Line Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the London region over the 6 months to 7 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +28 7 £40,000 +5.26%
South London - 1 £36,500 - 1
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 7 May 2025, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 2nd Line Support Engineer in the job title.

1 24 (96.00%) Microsoft 365
2 19 (76.00%) Windows
3 18 (72.00%) Microsoft
3 18 (72.00%) Active Directory
4 13 (52.00%) Azure
5 12 (48.00%) Microsoft Intune
6 11 (44.00%) Social Skills
7 10 (40.00%) Windows Server
7 10 (40.00%) LAN
7 10 (40.00%) WAN
7 10 (40.00%) Firewall
8 9 (36.00%) Windows 10
9 8 (32.00%) Microsoft Exchange
9 8 (32.00%) Microsoft Office
10 7 (28.00%) ITIL
10 7 (28.00%) SLA
10 7 (28.00%) Cisco
10 7 (28.00%) SCCM
10 7 (28.00%) Customer Service
11 6 (24.00%) Mobile Device Management
11 6 (24.00%) AWS
11 6 (24.00%) Hyper-V
11 6 (24.00%) HP
11 6 (24.00%) Dell
12 5 (20.00%) DNS
12 5 (20.00%) DHCP
13 4 (16.00%) Windows Server 2016
13 4 (16.00%) TCP/IP
13 4 (16.00%) Citrix
13 4 (16.00%) Microsoft Certification

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (32.00%) Microsoft Exchange
2 3 (12.00%) SharePoint
Applications
1 8 (32.00%) Microsoft Office
Cloud Services
1 24 (96.00%) Microsoft 365
2 13 (52.00%) Azure
3 6 (24.00%) AWS
4 3 (12.00%) GCP
5 2 (8.00%) Google Workspace
5 2 (8.00%) Mimecast
6 1 (4.00%) Entra ID
Communications & Networking
1 10 (40.00%) Firewall
1 10 (40.00%) LAN
1 10 (40.00%) WAN
2 5 (20.00%) DHCP
2 5 (20.00%) DNS
3 4 (16.00%) TCP/IP
4 3 (12.00%) Wi-Fi
5 2 (8.00%) VPN
6 1 (4.00%) ADSL
6 1 (4.00%) VLAN
6 1 (4.00%) VoIP
6 1 (4.00%) Wireless
General
1 11 (44.00%) Social Skills
2 3 (12.00%) Analytical Skills
3 1 (4.00%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 1 (4.00%) X-Windows
Miscellaneous
1 1 (4.00%) CMDB
1 1 (4.00%) iPhone
Operating Systems
1 19 (76.00%) Windows
2 10 (40.00%) Windows Server
3 9 (36.00%) Windows 10
4 4 (16.00%) Windows Server 2016
5 2 (8.00%) Windows 7
5 2 (8.00%) Windows Server 2008
5 2 (8.00%) Windows Server 2012
6 1 (4.00%) Android
6 1 (4.00%) Apple iOS
6 1 (4.00%) Mac OS
6 1 (4.00%) Mac OS X
Processes & Methodologies
1 7 (28.00%) Customer Service
1 7 (28.00%) ITIL
2 6 (24.00%) Mobile Device Management
3 3 (12.00%) Antivirus Management
3 3 (12.00%) Problem-Solving
3 3 (12.00%) Server Virtualisation
4 2 (8.00%) Data Protection
5 1 (4.00%) Asset Management
5 1 (4.00%) Continuous Improvement
5 1 (4.00%) Disaster Recovery
5 1 (4.00%) Infrastructure Engineering
5 1 (4.00%) IT Asset Management
5 1 (4.00%) ITSM
5 1 (4.00%) Project Management
5 1 (4.00%) Service Delivery
Programming Languages
1 2 (8.00%) PowerShell
Qualifications
1 4 (16.00%) Microsoft Certification
2 3 (12.00%) Azure Certification
3 1 (4.00%) Degree
3 1 (4.00%) ITIL Certification
3 1 (4.00%) MCSA
Quality Assurance & Compliance
1 7 (28.00%) SLA
System Software
1 18 (72.00%) Active Directory
2 6 (24.00%) Hyper-V
3 4 (16.00%) VMware Infrastructure
4 3 (12.00%) VMware Workstation
4 3 (12.00%) XenApp
4 3 (12.00%) XenDesktop
5 2 (8.00%) Virtual Desktop
6 1 (4.00%) Firmware
Systems Management
1 12 (48.00%) Microsoft Intune
2 7 (28.00%) SCCM
3 2 (8.00%) Active Directory Federation Services
Vendors
1 18 (72.00%) Microsoft
2 7 (28.00%) Cisco
3 6 (24.00%) Dell
3 6 (24.00%) HP
4 4 (16.00%) Citrix
4 4 (16.00%) Google
4 4 (16.00%) VMware
5 3 (12.00%) Symantec
6 2 (8.00%) Sophos
6 2 (8.00%) WatchGuard
7 1 (4.00%) Aruba
7 1 (4.00%) Fortinet
7 1 (4.00%) Juniper
7 1 (4.00%) Logitech
7 1 (4.00%) Palo Alto