Customer Service Jobs in the South West

Customer Service
England > South West

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 23 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 31 31 52
Rank change year-on-year 0 +21 +16
Permanent jobs citing Customer Service 581 553 439
As % of all permanent jobs advertised in the South West 6.40% 7.77% 5.54%
As % of the Processes & Methodologies category 7.59% 8.22% 5.83%
Number of salaries quoted 462 295 289
10th Percentile £21,250 £22,250 £20,988
25th Percentile £25,000 £27,500 £25,000
Median annual salary (50th Percentile) £31,250 £32,500 £31,000
Median % change year-on-year -3.85% +4.84% +10.71%
75th Percentile £44,000 £45,500 £47,058
90th Percentile £62,200 £60,829 £59,000
England median annual salary £32,000 £35,000 £37,500
% change year-on-year -8.57% -6.67% -

All Process and Methodology Skills
South West

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 7,659 6,728 7,529
As % of all permanent jobs advertised in the South West 84.30% 94.55% 95.05%
Number of salaries quoted 5,543 3,727 4,980
10th Percentile £28,567 £30,500 £30,993
25th Percentile £37,500 £38,750 £38,343
Median annual salary (50th Percentile) £50,500 £52,500 £50,000
Median % change year-on-year -3.81% +5.00% +7.53%
75th Percentile £65,000 £68,750 £65,231
90th Percentile £80,000 £81,250 £77,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Customer Service
Job Vacancy Trend in the South West

Job postings citing Customer Service as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for Customer Service in the South West

Customer Service
Salary Trend in the South West

3-month moving average salary quoted in jobs citing Customer Service in the South West.

Salary trend for Customer Service in the South West

Customer Service
Salary Histogram in the South West

Salary distribution for jobs citing Customer Service in the South West over the 6 months to 23 April 2024.

Salary histogram for Customer Service in the South West

Customer Service
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the South West region over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Bristol -26 132 £31,000 -3.88% 93
Gloucestershire +6 97 £31,500 +1.61% 37
Wiltshire +2 87 £28,750 -17.86% 43
Dorset +7 76 £26,000 -16.13% 27
Devon +14 72 £29,000 -6.45% 46
Somerset +12 70 £30,500 -1.61% 63
Cornwall +4 40 £39,005 - 13
Customer Service
England

Customer Service
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (4.99%) SharePoint
2 16 (2.75%) Microsoft Exchange
3 9 (1.55%) Confluence
4 4 (0.69%) CMS
5 3 (0.52%) Apache
5 3 (0.52%) GlassFish
5 3 (0.52%) JBoss
5 3 (0.52%) Tomcat
6 2 (0.34%) IIS
7 1 (0.17%) JOnAS
7 1 (0.17%) Moodle
7 1 (0.17%) OpenEdge
7 1 (0.17%) SAS
Applications
1 75 (12.91%) Microsoft Office
2 25 (4.30%) Microsoft Excel
3 9 (1.55%) Microsoft PowerPoint
3 9 (1.55%) Microsoft Project
4 5 (0.86%) Spreadsheet
5 1 (0.17%) Adobe Illustrator
5 1 (0.17%) Photoshop
Business Applications
1 2 (0.34%) Payment Gateway
1 2 (0.34%) SAP ERP
2 1 (0.17%) Dynamics AX
2 1 (0.17%) Salesforce CRM
2 1 (0.17%) SAP Oil and Gas
2 1 (0.17%) SAP R/3
Cloud Services
1 125 (21.51%) Microsoft 365
2 96 (16.52%) Azure
3 37 (6.37%) Entra ID
4 20 (3.44%) OneDrive
5 19 (3.27%) AWS
5 19 (3.27%) SaaS
6 16 (2.75%) Power Platform
7 14 (2.41%) Dynamics 365
8 9 (1.55%) GCP
9 8 (1.38%) WhatsApp
10 6 (1.03%) IaaS
10 6 (1.03%) Slack
11 4 (0.69%) PaaS
12 3 (0.52%) Cloud Computing
12 3 (0.52%) Smartsheet
13 2 (0.34%) Amazon CloudWatch
13 2 (0.34%) AWS Lambda
13 2 (0.34%) dbt
13 2 (0.34%) OCI
13 2 (0.34%) Serverless
Communications & Networking
1 42 (7.23%) Firewall
2 41 (7.06%) VPN
3 40 (6.88%) LAN
4 33 (5.68%) DNS
5 28 (4.82%) Wi-Fi
6 27 (4.65%) TCP/IP
7 25 (4.30%) DHCP
8 23 (3.96%) WAN
9 22 (3.79%) Remote Desktop
10 19 (3.27%) Wireless
11 17 (2.93%) VLAN
12 13 (2.24%) Network Security
13 12 (2.07%) IPsec
14 8 (1.38%) VoIP
14 8 (1.38%) VSAT
15 7 (1.20%) Internet
16 6 (1.03%) Telepresence
17 5 (0.86%) Ethernet VPN
17 5 (0.86%) NetScaler
17 5 (0.86%) VXLAN
Database & Business Intelligence
1 22 (3.79%) SQL Server
2 14 (2.41%) Power BI
3 10 (1.72%) Amazon RDS
4 7 (1.20%) Oracle Reports
5 6 (1.03%) NoSQL
6 5 (0.86%) BusinessObjects
6 5 (0.86%) Electronic Patient Records
6 5 (0.86%) SQL Server Analysis Services
6 5 (0.86%) SQL Server Integration Services
6 5 (0.86%) SQL Server Reporting Services
7 4 (0.69%) Data Lake
7 4 (0.69%) Data Warehouse
7 4 (0.69%) OLAP
7 4 (0.69%) OLAP Cube
7 4 (0.69%) Oracle OLAP
7 4 (0.69%) Relational Database
8 3 (0.52%) Oracle Database
8 3 (0.52%) Oracle Database 12c
9 2 (0.34%) MongoDB
9 2 (0.34%) Redis
Development Applications
1 11 (1.89%) JIRA
2 3 (0.52%) Git
3 2 (0.34%) Visual Studio
General
1 276 (47.50%) Social Skills
2 85 (14.63%) Finance
3 61 (10.50%) Telecoms
4 59 (10.15%) Organisational Skills
4 59 (10.15%) Retail
5 52 (8.95%) Analytical Skills
6 40 (6.88%) Inclusion and Diversity
7 36 (6.20%) Banking
8 34 (5.85%) Legal
9 33 (5.68%) Law
10 21 (3.61%) Investment Banking
11 16 (2.75%) Influencing Skills
11 16 (2.75%) Manufacturing
12 15 (2.58%) Presentation Skills
13 14 (2.41%) Fire and Rescue
13 14 (2.41%) Local Government
14 8 (1.38%) Documentation Skills
14 8 (1.38%) Public Sector
15 7 (1.20%) Front Office
15 7 (1.20%) Military
Job Titles
1 84 (14.46%) Support Engineer
2 82 (14.11%) IT Support
3 74 (12.74%) Analyst
4 53 (9.12%) IT Engineer
5 45 (7.75%) IT Support Engineer
6 41 (7.06%) Technical Support
7 40 (6.88%) Lead
8 36 (6.20%) 1st Line Support
9 33 (5.68%) Project Manager
10 29 (4.99%) Service Analyst
11 26 (4.48%) Senior
12 24 (4.13%) 2nd Line Engineer
13 22 (3.79%) Administrator
13 22 (3.79%) Service Desk Analyst
13 22 (3.79%) Team Leader
14 18 (3.10%) 2nd Line Support
14 18 (3.10%) Field Engineer
15 17 (2.93%) IT Manager
15 17 (2.93%) IT Technician
15 17 (2.93%) Service Manager
Libraries, Frameworks & Software Standards
1 6 (1.03%) HTML
1 6 (1.03%) Node.js
2 5 (0.86%) CSS
2 5 (0.86%) Middleware
3 4 (0.69%) .NET
3 4 (0.69%) OpenID
3 4 (0.69%) React
4 3 (0.52%) LDAP
4 3 (0.52%) RESTful
4 3 (0.52%) SAML
5 2 (0.34%) ASP.NET
5 2 (0.34%) D3.js
5 2 (0.34%) GatsbyJS
5 2 (0.34%) jQuery
5 2 (0.34%) SOAP
5 2 (0.34%) Twitter Bootstrap
5 2 (0.34%) Vue
5 2 (0.34%) Web Services
6 1 (0.17%) AngularJS
6 1 (0.17%) SailPoint
Miscellaneous
1 50 (8.61%) Driving Licence
2 35 (6.02%) Self-Motivation
3 26 (4.48%) Management Information System
4 25 (4.30%) Onboarding
5 13 (2.24%) NHS
6 11 (1.89%) Product Ownership
6 11 (1.89%) Video Conferencing
7 9 (1.55%) Credit Risk
8 8 (1.38%) Data Protection Act
8 8 (1.38%) Freedom of Information
9 7 (1.20%) Credit Derivative
9 7 (1.20%) Data Centre
9 7 (1.20%) Derivative
9 7 (1.20%) Foreign Exchange (FX)
10 6 (1.03%) Digital Signage
11 4 (0.69%) Blockchain
11 4 (0.69%) Mainframe
12 3 (0.52%) Enterprise Storage
12 3 (0.52%) Housing Association
12 3 (0.52%) Smartphone
Operating Systems
1 146 (25.13%) Windows
2 59 (10.15%) Windows Server
3 41 (7.06%) Windows 10
4 26 (4.48%) Mac OS
5 25 (4.30%) Linux
6 11 (1.89%) Red Hat Enterprise Linux
7 8 (1.38%) Unix
8 7 (1.20%) Windows 7
8 7 (1.20%) Windows Server 2008
8 7 (1.20%) Windows Server 2012
8 7 (1.20%) Windows Server 2016
9 6 (1.03%) Windows Server 2019
10 5 (0.86%) Apple iOS
10 5 (0.86%) CentOS
11 4 (0.69%) Mac OS X
11 4 (0.69%) Windows XP
12 3 (0.52%) AIX
12 3 (0.52%) Solaris
13 2 (0.34%) Windows 2000
13 2 (0.34%) Windows 8
Processes & Methodologies
1 165 (28.40%) Problem-Solving
2 90 (15.49%) ITIL
3 62 (10.67%) Service Delivery
4 57 (9.81%) Project Management
5 51 (8.78%) Service Management
6 44 (7.57%) Time Management
7 42 (7.23%) Continuous Improvement
8 41 (7.06%) Process Improvement
9 40 (6.88%) Agile
9 40 (6.88%) Mentoring
10 39 (6.71%) Project Delivery
11 35 (6.02%) Customer Experience
12 34 (5.85%) Change Management
13 31 (5.34%) Incident Management
13 31 (5.34%) Line Management
14 30 (5.16%) Roadmaps
15 29 (4.99%) Stakeholder Management
16 28 (4.82%) User Experience
17 25 (4.30%) PRINCE2
18 22 (3.79%) ITSM
Programming Languages
1 41 (7.06%) SQL
2 17 (2.93%) PowerShell
3 16 (2.75%) JavaScript
4 14 (2.41%) Java
5 10 (1.72%) PHP
6 8 (1.38%) C#
7 7 (1.20%) Shell Script
7 7 (1.20%) T-SQL
8 6 (1.03%) Python
9 4 (0.69%) TypeScript
10 2 (0.34%) Lisp
11 1 (0.17%) Progress 4GL
11 1 (0.17%) VB
Qualifications
1 71 (12.22%) Degree
2 45 (7.75%) Microsoft Certification
3 39 (6.71%) DBS Check
4 31 (5.34%) Security Cleared
5 24 (4.13%) A+ Certification
6 18 (3.10%) MCP
7 14 (2.41%) Computer Science Degree
8 13 (2.24%) DV Cleared
9 12 (2.07%) ITIL Certification
10 11 (1.89%) SC Cleared
11 10 (1.72%) CCNA
11 10 (1.72%) Cisco Certification
11 10 (1.72%) MCSE
12 8 (1.38%) ITIL Foundation Certificate
13 5 (0.86%) CCNP
13 5 (0.86%) RHCE
13 5 (0.86%) RHCSA
14 4 (0.69%) HNC
14 4 (0.69%) MCITP
14 4 (0.69%) Network+ Certification
Quality Assurance & Compliance
1 66 (11.36%) SLA
2 16 (2.75%) QA
3 15 (2.58%) GDPR
4 13 (2.24%) ISO/IEC 27001
5 9 (1.55%) Cyber Essentials
6 4 (0.69%) NIST
7 1 (0.17%) Cyber Essentials PLUS
7 1 (0.17%) Disclosure Scotland
7 1 (0.17%) ISO 14001
7 1 (0.17%) ISO 9001
7 1 (0.17%) NCSC
7 1 (0.17%) PMO
System Software
1 112 (19.28%) Active Directory
2 22 (3.79%) VMware Infrastructure
3 16 (2.75%) VMware ESXi
4 11 (1.89%) Hyper-V
5 5 (0.86%) XenDesktop
6 3 (0.52%) Firmware
6 3 (0.52%) XenApp
7 2 (0.34%) Docker
7 2 (0.34%) Terminal Server
8 1 (0.17%) Virtual Machines
Systems Management
1 16 (2.75%) Microsoft Intune
2 14 (2.41%) SCCM
3 7 (1.20%) WSUS
4 6 (1.03%) Icinga
4 6 (1.03%) ServiceCenter
5 5 (0.86%) Ansible
5 5 (0.86%) Failover Clustering
5 5 (0.86%) Puppet
6 4 (0.69%) Single Sign-On
7 3 (0.52%) Nagios
7 3 (0.52%) OfficeScan
7 3 (0.52%) Oracle Statspack
7 3 (0.52%) vCenter Server
8 2 (0.34%) CASB
8 2 (0.34%) FortiGate
8 2 (0.34%) Kubernetes
9 1 (0.17%) Computer Emergency Response Teams
9 1 (0.17%) Functional Safety
Vendors
1 224 (38.55%) Microsoft
2 29 (4.99%) VMware
3 25 (4.30%) ServiceNow
4 18 (3.10%) Cisco
5 15 (2.58%) Citrix
6 12 (2.07%) Draytek
7 11 (1.89%) Salesforce
8 10 (1.72%) Ericsson
9 9 (1.55%) Oracle
9 9 (1.55%) SolarWinds
10 8 (1.38%) HP
10 8 (1.38%) SAP
11 7 (1.20%) Apple
12 6 (1.03%) Aderant
12 6 (1.03%) iManage
13 5 (0.86%) Red Hat
14 4 (0.69%) Cognos
14 4 (0.69%) IBM
15 3 (0.52%) Alcatel-Lucent
15 3 (0.52%) CheckPoint