Period
to 17 August 2018

The median annual salary for a 3rd Line Support was £32,500 in advertised job vacancies in the East Midlands during the 6 months to 17 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > East Midlands
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 185 199 175
Rank change year-on-year +14 -24 +37
Permanent jobs requiring a 3rd Line Support 42 35 86
As % of all permanent IT jobs advertised in the East Midlands 0.86% 0.66% 1.33%
As % of the Job Titles category 0.88% 0.68% 1.36%
Number of salaries quoted 39 25 71
East Midlands median annual salary £32,500 £36,000 £32,500
Median salary % change year-on-year -9.72% +10.77% -9.72%
10th Percentile £29,000 £24,665 £25,875
90th Percentile £47,750 £57,900 £44,000
England median annual salary £37,500 £35,000 £36,000
% change year-on-year +7.14% -2.78% -4.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 4,785 5,176 6,303
% of permanent IT jobs with a recognized job title 97.49% 97.13% 97.49%
Number of salaries quoted 3,969 4,255 5,076
East Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,000 £23,750 £23,000
90th Percentile £65,000 £61,250 £60,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

3rd Line Support
Job Vacancy Trend in the East Midlands

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for 3rd Line Support in the East Midlands

3rd Line Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the East Midlands.

Salary trend for 3rd Line Support in the East Midlands

3rd Line Support
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing 3rd Line Support in the East Midlands over the 6 months to 17 August 2018.

Salary histogram for 3rd Line Support in the East Midlands

3rd Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the East Midlands region over the 6 months to 17 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Nottinghamshire +27 16 £31,750 -9.29% 1
Derbyshire +3 14 £32,000 -14.67% 1
Northamptonshire -13 9 £40,000 -33.33% 2
Lincolnshire +3 3 £50,250 +34.00%
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 17 August 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring 3rd Line Support in the job title.

1 34 (80.95%) Windows
2 33 (78.57%) Windows Server
3 31 (73.81%) Active Directory
4 30 (71.43%) Microsoft
5 24 (57.14%) VMware
6 21 (50.00%) DNS
6 21 (50.00%) Problem-Solving
7 20 (47.62%) Office 365
8 17 (40.48%) Infrastructure Engineering
8 17 (40.48%) Windows Server 2008
8 17 (40.48%) Microsoft Azure
9 16 (38.10%) VMware Infrastructure
9 16 (38.10%) MS Exchange
9 16 (38.10%) SQL Server
10 15 (35.71%) PowerShell
11 14 (33.33%) Firewall
11 14 (33.33%) McAfee
11 14 (33.33%) SLA
12 13 (30.95%) VLAN
12 13 (30.95%) SCCM
13 12 (28.57%) vSphere
13 12 (28.57%) Hyper-V
13 12 (28.57%) VoIP
14 10 (23.81%) ITIL
14 10 (23.81%) Citrix
14 10 (23.81%) Disaster Recovery
14 10 (23.81%) Data Protection
15 9 (21.43%) Veeam
15 9 (21.43%) DHCP
15 9 (21.43%) VBScript

3rd Line Support Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (38.10%) MS Exchange
2 5 (11.90%) Exchange Server 2013
2 5 (11.90%) Site Server
3 4 (9.52%) Blackberry Enterprise Server
4 3 (7.14%) SharePoint
5 2 (4.76%) Exchange Server 2010
5 2 (4.76%) Skype for Business
6 1 (2.38%) Exchange Server 2007
Applications
1 5 (11.90%) Microsoft Office
Business Applications
1 2 (4.76%) Dynamics CRM
Cloud Services
1 20 (47.62%) Office 365
2 17 (40.48%) Microsoft Azure
3 5 (11.90%) Mimecast
4 4 (9.52%) Azure Active Directory
5 2 (4.76%) Cloud Computing
Communications & Networking
1 21 (50.00%) DNS
2 14 (33.33%) Firewall
3 13 (30.95%) VLAN
4 12 (28.57%) VoIP
5 9 (21.43%) DHCP
6 8 (19.05%) SAN
6 8 (19.05%) TCP/IP
7 5 (11.90%) Wireless
8 4 (9.52%) NAS
9 3 (7.14%) LAN
9 3 (7.14%) Unified Communications
9 3 (7.14%) WAN
10 2 (4.76%) VPN
11 1 (2.38%) BIG-IP
11 1 (2.38%) iSCSI
11 1 (2.38%) NetScaler
11 1 (2.38%) PSTN
11 1 (2.38%) Skype
Database & Business Intelligence
1 16 (38.10%) SQL Server
2 3 (7.14%) SQL Server 2008
General
1 7 (16.67%) Telecoms
2 2 (4.76%) Law
2 2 (4.76%) Legal
2 2 (4.76%) Manufacturing
3 1 (2.38%) Finance
Libraries, Frameworks & Software Standards
1 7 (16.67%) WSH
2 1 (2.38%) COM
Miscellaneous
1 7 (16.67%) Self-Motivation
2 5 (11.90%) Analytical Skills
3 3 (7.14%) Data Centre
4 2 (4.76%) Clustering
4 2 (4.76%) PKI
5 1 (2.38%) Digital Signage
5 1 (2.38%) Driving Licence
5 1 (2.38%) Fat Client
5 1 (2.38%) Replication
5 1 (2.38%) Thin Client
Operating Systems
1 34 (80.95%) Windows
2 33 (78.57%) Windows Server
3 17 (40.48%) Windows Server 2008
4 6 (14.29%) Windows Server 2012
5 2 (4.76%) Windows 7
5 2 (4.76%) Windows 8
6 1 (2.38%) Unix
Processes & Methodologies
1 21 (50.00%) Problem-Solving
2 17 (40.48%) Infrastructure Engineering
3 10 (23.81%) Data Protection
3 10 (23.81%) Disaster Recovery
3 10 (23.81%) ITIL
4 8 (19.05%) Tech Ops
5 7 (16.67%) Data Security
5 7 (16.67%) Migration
5 7 (16.67%) Mobile Device Management
5 7 (16.67%) Time Management
6 5 (11.90%) Multi-Factor Authentication
6 5 (11.90%) Problem Management
6 5 (11.90%) Project Management
6 5 (11.90%) Server Building
7 3 (7.14%) Capacity Management
7 3 (7.14%) Performance Monitoring
7 3 (7.14%) Proactive Monitoring
7 3 (7.14%) Supplier Management
8 2 (4.76%) Service Delivery
8 2 (4.76%) Technical Architecture
Programming Languages
1 15 (35.71%) PowerShell
2 9 (21.43%) VBScript
3 6 (14.29%) SQL
4 2 (4.76%) VB
5 1 (2.38%) PL/SQL
Qualifications
1 5 (11.90%) MCSE
1 5 (11.90%) Microsoft Certification
2 3 (7.14%) MCITP
2 3 (7.14%) MCSA
3 1 (2.38%) CCA
3 1 (2.38%) Citrix Certification
3 1 (2.38%) DBS Check
3 1 (2.38%) Degree
3 1 (2.38%) SC Cleared
3 1 (2.38%) Security Cleared
Quality Assurance & Compliance
1 14 (33.33%) SLA
2 1 (2.38%) ISO 14001
2 1 (2.38%) ISO 9001
2 1 (2.38%) ISO/IEC 20000
2 1 (2.38%) ISO/IEC 27001
System Software
1 31 (73.81%) Active Directory
2 16 (38.10%) VMware Infrastructure
3 12 (28.57%) Hyper-V
3 12 (28.57%) vSphere
4 5 (11.90%) Terminal Services
5 1 (2.38%) XenApp
5 1 (2.38%) XenDesktop
5 1 (2.38%) XenServer
Systems Management
1 13 (30.95%) SCCM
2 7 (16.67%) McAfee ePO
3 5 (11.90%) Norton AntiVirus
4 1 (2.38%) Microsoft Intune
Vendors
1 30 (71.43%) Microsoft
2 24 (57.14%) VMware
3 14 (33.33%) McAfee
4 10 (23.81%) Citrix
5 9 (21.43%) Veeam
6 7 (16.67%) Mitel
7 6 (14.29%) Acronis
8 5 (11.90%) arcserve
8 5 (11.90%) Cyberoam
8 5 (11.90%) ESET
8 5 (11.90%) Kaspersky
8 5 (11.90%) Proofpoint
8 5 (11.90%) SolarWinds
8 5 (11.90%) Sophos
8 5 (11.90%) Symantec
8 5 (11.90%) WatchGuard
8 5 (11.90%) Webroot
9 2 (4.76%) Cisco
9 2 (4.76%) NetApp