Period
to 17 October 2018

The median annual salary for a 3rd Line Support was £32,250 in advertised job vacancies in the East Midlands during the 6 months to 17 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > East Midlands
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 184 181 172
Rank change year-on-year -3 -9 +57
Permanent jobs requiring a 3rd Line Support 39 42 95
As % of all permanent IT jobs advertised in the East Midlands 0.83% 0.83% 1.46%
As % of the Job Titles category 0.85% 0.86% 1.49%
Number of salaries quoted 36 30 79
East Midlands median annual salary £32,250 £34,250 £34,000
Median salary % change year-on-year -5.84% +0.74% -8.72%
10th Percentile £29,000 £25,000 £26,175
90th Percentile £43,750 £58,875 £43,750
England median annual salary £36,000 £36,000 £35,000
% change year-on-year - +2.86% -6.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 4,577 4,900 6,369
% of permanent IT jobs with a recognized job title 97.20% 97.36% 97.70%
Number of salaries quoted 3,692 4,108 5,040
East Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,876 £23,750 £23,750
90th Percentile £67,500 £61,250 £61,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

3rd Line Support
Job Vacancy Trend in the East Midlands

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for 3rd Line Support in the East Midlands

3rd Line Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the East Midlands.

Salary trend for 3rd Line Support in the East Midlands

3rd Line Support
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing 3rd Line Support in the East Midlands over the 6 months to 17 October 2018.

Salary histogram for 3rd Line Support in the East Midlands

3rd Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the East Midlands region over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Nottinghamshire +24 16 £31,000 -11.43% 2
Derbyshire +10 12 £32,000 -28.89%
Northamptonshire -19 9 £32,500 +30.00% 1
Lincolnshire +10 1 £27,500 -
Leicestershire -15 1 £35,000 -12.50%
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 17 October 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring 3rd Line Support in the job title.

1 31 (79.49%) Windows
2 28 (71.79%) Microsoft
2 28 (71.79%) Windows Server
3 27 (69.23%) Active Directory
3 27 (69.23%) VMware
4 22 (56.41%) Windows Server 2008
5 21 (53.85%) DNS
5 21 (53.85%) MS Exchange
6 18 (46.15%) VLAN
7 17 (43.59%) Hyper-V
8 16 (41.03%) SQL Server
8 16 (41.03%) Problem-Solving
9 15 (38.46%) Office 365
10 14 (35.90%) McAfee
10 14 (35.90%) Microsoft Azure
10 14 (35.90%) VMware Infrastructure
11 13 (33.33%) DHCP
11 13 (33.33%) vSphere
12 12 (30.77%) TCP/IP
12 12 (30.77%) SLA
12 12 (30.77%) PowerShell
12 12 (30.77%) SCCM
13 11 (28.21%) Infrastructure Engineering
13 11 (28.21%) Windows Server 2012
14 10 (25.64%) Microsoft Certification
14 10 (25.64%) MCSE
15 9 (23.08%) VBScript
16 8 (20.51%) ITIL
16 8 (20.51%) VoIP
16 8 (20.51%) Citrix

3rd Line Support Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (53.85%) MS Exchange
2 5 (12.82%) Exchange Server 2013
2 5 (12.82%) Site Server
3 4 (10.26%) Blackberry Enterprise Server
3 4 (10.26%) SharePoint
3 4 (10.26%) Skype for Business
4 3 (7.69%) Exchange Server 2010
Business Applications
1 2 (5.13%) Dynamics CRM
Cloud Services
1 15 (38.46%) Office 365
2 14 (35.90%) Microsoft Azure
3 5 (12.82%) Mimecast
4 4 (10.26%) Azure Active Directory
5 2 (5.13%) Cloud Computing
6 1 (2.56%) Amazon AWS
Communications & Networking
1 21 (53.85%) DNS
2 18 (46.15%) VLAN
3 13 (33.33%) DHCP
4 12 (30.77%) TCP/IP
5 8 (20.51%) VoIP
6 7 (17.95%) Firewall
6 7 (17.95%) SAN
7 5 (12.82%) WAN
8 3 (7.69%) LAN
8 3 (7.69%) NAS
8 3 (7.69%) VPN
8 3 (7.69%) Wireless
9 2 (5.13%) Skype
9 2 (5.13%) Unified Communications
10 1 (2.56%) BIG-IP
10 1 (2.56%) IPsec
10 1 (2.56%) iSCSI
10 1 (2.56%) MPLS
10 1 (2.56%) NetScaler
10 1 (2.56%) PSTN
Database & Business Intelligence
1 16 (41.03%) SQL Server
2 2 (5.13%) SQL Server 2008
General
1 7 (17.95%) Telecoms
2 4 (10.26%) Retail
3 2 (5.13%) Law
3 2 (5.13%) Legal
Libraries, Frameworks & Software Standards
1 7 (17.95%) WSH
2 1 (2.56%) COM
Miscellaneous
1 7 (17.95%) Self-Motivation
2 6 (15.38%) Analytical Skills
2 6 (15.38%) Clustering
3 2 (5.13%) Fat Client
3 2 (5.13%) PKI
3 2 (5.13%) Thin Client
4 1 (2.56%) Data Centre
4 1 (2.56%) Enterprise Software
4 1 (2.56%) Management Information System
4 1 (2.56%) Replication
Operating Systems
1 31 (79.49%) Windows
2 28 (71.79%) Windows Server
3 22 (56.41%) Windows Server 2008
4 11 (28.21%) Windows Server 2012
5 4 (10.26%) Windows Server 2003
6 2 (5.13%) Windows 7
6 2 (5.13%) Windows 8
7 1 (2.56%) Linux
7 1 (2.56%) Windows 10
Processes & Methodologies
1 16 (41.03%) Problem-Solving
2 11 (28.21%) Infrastructure Engineering
3 8 (20.51%) ITIL
4 7 (17.95%) Data Protection
4 7 (17.95%) Data Security
4 7 (17.95%) Migration
4 7 (17.95%) Mobile Device Management
4 7 (17.95%) Time Management
5 6 (15.38%) Disaster Recovery
6 5 (12.82%) Patch Management
6 5 (12.82%) Server Building
7 4 (10.26%) Network Load Balancing
8 3 (7.69%) Problem Management
9 2 (5.13%) Coaching
9 2 (5.13%) CRM
9 2 (5.13%) High Availability
9 2 (5.13%) Mentoring
9 2 (5.13%) Server Virtualisation
9 2 (5.13%) Technical Architecture
10 1 (2.56%) Multi-Factor Authentication
Programming Languages
1 12 (30.77%) PowerShell
2 9 (23.08%) VBScript
3 4 (10.26%) SQL
4 2 (5.13%) VB
Qualifications
1 10 (25.64%) MCSE
1 10 (25.64%) Microsoft Certification
2 4 (10.26%) CCNA
2 4 (10.26%) Cisco Certification
2 4 (10.26%) MCSA
2 4 (10.26%) VMware Certified Professional (VCP)
3 3 (7.69%) MCITP
4 1 (2.56%) CCA
4 1 (2.56%) Citrix Certification
4 1 (2.56%) DBS Check
Quality Assurance & Compliance
1 12 (30.77%) SLA
2 1 (2.56%) ISO 14001
2 1 (2.56%) ISO 9001
2 1 (2.56%) ISO/IEC 20000
2 1 (2.56%) ISO/IEC 27001
System Software
1 27 (69.23%) Active Directory
2 17 (43.59%) Hyper-V
3 14 (35.90%) VMware Infrastructure
4 13 (33.33%) vSphere
5 5 (12.82%) Terminal Services
6 1 (2.56%) DFS Replication
6 1 (2.56%) VMware ESXi
6 1 (2.56%) XenApp
6 1 (2.56%) XenDesktop
6 1 (2.56%) XenServer
Systems Management
1 12 (30.77%) SCCM
2 7 (17.95%) McAfee ePO
3 5 (12.82%) Norton AntiVirus
4 1 (2.56%) Cisco CUCM
4 1 (2.56%) Microsoft Intune
Vendors
1 28 (71.79%) Microsoft
2 27 (69.23%) VMware
3 14 (35.90%) McAfee
4 8 (20.51%) Citrix
5 7 (17.95%) Cisco
5 7 (17.95%) Mitel
5 7 (17.95%) Veeam
6 6 (15.38%) Sophos
7 5 (12.82%) Acronis
7 5 (12.82%) arcserve
7 5 (12.82%) Cyberoam
7 5 (12.82%) ESET
7 5 (12.82%) Kaspersky
7 5 (12.82%) Proofpoint
7 5 (12.82%) SolarWinds
7 5 (12.82%) Symantec
7 5 (12.82%) WatchGuard
7 5 (12.82%) Webroot
8 3 (7.69%) NetApp
9 1 (2.56%) CommVault