Period
to 27 May 2018

The median annual salary for a 3rd Line Support was £35,000 in advertised job vacancies in the East Midlands during the 6 months to 27 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > East Midlands
6 months to
27 May 2018
Same period 2017 Same period 2016
Rank 203 205 178
Rank change year-on-year +2 -27 +33
Permanent jobs requiring a 3rd Line Support 29 25 64
As % of all permanent IT jobs advertised in the East Midlands 0.58% 0.44% 1.02%
As % of the Job Titles category 0.59% 0.46% 1.05%
Number of salaries quoted 26 32 51
East Midlands median annual salary £35,000 £35,000 £32,500
Median salary % change year-on-year - +7.69% -7.14%
10th Percentile £30,125 £24,665 £24,500
90th Percentile £43,750 £37,500 £44,500
England median annual salary £37,500 £36,750 £36,500
% change year-on-year +2.04% +0.68% -1.35%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 4,895 5,453 6,120
% of permanent IT jobs with a recognized job title 97.67% 96.94% 97.42%
Number of salaries quoted 4,133 4,473 4,889
East Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,000 £24,000 £23,000
90th Percentile £65,000 £61,250 £57,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

3rd Line Support
Job Vacancy Trend in the East Midlands

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for 3rd Line Support in the East Midlands

3rd Line Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the East Midlands.

Salary trend for 3rd Line Support in the East Midlands

3rd Line Support
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing 3rd Line Support in the East Midlands over the 6 months to 27 May 2018.

Salary histogram for 3rd Line Support in the East Midlands

3rd Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the East Midlands region over the 6 months to 27 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire +4 11 £37,500 +11.94%
Nottinghamshire +8 8 £32,500 -7.14% 4
Leicestershire +17 5 £35,000 -
Lincolnshire 0 3 £50,250 +38.62%
Derbyshire -11 2 £30,000 -17.24% 4
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 27 May 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring 3rd Line Support in the job title.

1 24 (82.76%) Windows
2 23 (79.31%) Microsoft
3 20 (68.97%) Windows Server
3 20 (68.97%) Active Directory
4 15 (51.72%) Microsoft Office
4 15 (51.72%) Office 365
5 14 (48.28%) DNS
6 13 (44.83%) Citrix
6 13 (44.83%) Firewall
6 13 (44.83%) Problem-Solving
7 12 (41.38%) VMware
7 12 (41.38%) ITIL
8 11 (37.93%) Microsoft Azure
9 9 (31.03%) SCCM
9 9 (31.03%) VMware Infrastructure
10 8 (27.59%) SQL Server
11 7 (24.14%) SQL
11 7 (24.14%) Hyper-V
11 7 (24.14%) Windows 10
12 6 (20.69%) Veeam
12 6 (20.69%) Windows 7
12 6 (20.69%) DHCP
12 6 (20.69%) Cisco
12 6 (20.69%) Project Management
13 5 (17.24%) Disaster Recovery
13 5 (17.24%) Wireless
13 5 (17.24%) SAN
13 5 (17.24%) Dell
13 5 (17.24%) TCP/IP
13 5 (17.24%) MS Exchange

3rd Line Support Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (17.24%) MS Exchange
2 4 (13.79%) Exchange Server 2007
2 4 (13.79%) Exchange Server 2010
3 3 (10.34%) Exchange Server 2013
Applications
1 15 (51.72%) Microsoft Office
Cloud Services
1 15 (51.72%) Office 365
2 11 (37.93%) Microsoft Azure
Communications & Networking
1 14 (48.28%) DNS
2 13 (44.83%) Firewall
3 6 (20.69%) DHCP
4 5 (17.24%) SAN
4 5 (17.24%) TCP/IP
4 5 (17.24%) VoIP
4 5 (17.24%) Wireless
5 3 (10.34%) Cisco ASA
5 3 (10.34%) NAS
5 3 (10.34%) PPTP
5 3 (10.34%) Unified Communications
5 3 (10.34%) VLAN
5 3 (10.34%) VPN
6 1 (3.45%) LAN
6 1 (3.45%) WAN
Database & Business Intelligence
1 8 (27.59%) SQL Server
2 2 (6.90%) SQL Server 2008
General
1 2 (6.90%) Manufacturing
2 1 (3.45%) Finance
2 1 (3.45%) Law
2 1 (3.45%) Legal
Libraries, Frameworks & Software Standards
1 1 (3.45%) COM
Miscellaneous
1 4 (13.79%) Data Centre
2 2 (6.90%) Digital Signage
3 1 (3.45%) Driving Licence
3 1 (3.45%) Replication
3 1 (3.45%) Self-Motivation
3 1 (3.45%) User Experience
Operating Systems
1 24 (82.76%) Windows
2 20 (68.97%) Windows Server
3 7 (24.14%) Windows 10
4 6 (20.69%) Windows 7
5 4 (13.79%) Windows Server 2008
6 2 (6.90%) Unix
6 2 (6.90%) Windows 8
6 2 (6.90%) Windows Server 2012
Processes & Methodologies
1 13 (44.83%) Problem-Solving
2 12 (41.38%) ITIL
3 6 (20.69%) Project Management
4 5 (17.24%) Disaster Recovery
4 5 (17.24%) Multi-Factor Authentication
5 4 (13.79%) Performance Monitoring
6 3 (10.34%) Capacity Management
6 3 (10.34%) Data Protection
6 3 (10.34%) Proactive Monitoring
6 3 (10.34%) Problem Management
6 3 (10.34%) Supplier Management
7 2 (6.90%) Escalation Management
7 2 (6.90%) ITIL V3
7 2 (6.90%) Project Planning
7 2 (6.90%) Service Delivery
8 1 (3.45%) Incident Management
8 1 (3.45%) Infrastructure Management
8 1 (3.45%) Patch Management
8 1 (3.45%) Security Patching
8 1 (3.45%) Technical Architecture
Programming Languages
1 7 (24.14%) SQL
2 5 (17.24%) PowerShell
3 1 (3.45%) PL/SQL
3 1 (3.45%) Shell Script
Qualifications
1 3 (10.34%) MCSE
1 3 (10.34%) Microsoft Certification
2 2 (6.90%) CCNA
2 2 (6.90%) CCNP
2 2 (6.90%) Cisco Certification
2 2 (6.90%) MCSA
3 1 (3.45%) DBS Check
3 1 (3.45%) Degree
3 1 (3.45%) MCITP
3 1 (3.45%) SC Cleared
3 1 (3.45%) Security Cleared
Quality Assurance & Compliance
1 4 (13.79%) SLA
System Software
1 20 (68.97%) Active Directory
2 9 (31.03%) VMware Infrastructure
3 7 (24.14%) Hyper-V
4 5 (17.24%) VMware ESXi
5 3 (10.34%) vSphere
5 3 (10.34%) XenServer
6 1 (3.45%) Microsoft Virtual Server
6 1 (3.45%) Virtual Servers
Systems Management
1 9 (31.03%) SCCM
Vendors
1 23 (79.31%) Microsoft
2 13 (44.83%) Citrix
3 12 (41.38%) VMware
4 6 (20.69%) Cisco
4 6 (20.69%) Veeam
5 5 (17.24%) Dell
6 3 (10.34%) CheckPoint
6 3 (10.34%) Draytek
6 3 (10.34%) HP
6 3 (10.34%) Juniper
6 3 (10.34%) NETGEAR
6 3 (10.34%) SonicWALL
6 3 (10.34%) WatchGuard
7 2 (6.90%) Apple
8 1 (3.45%) Autodesk
8 1 (3.45%) Barracuda Networks
8 1 (3.45%) CommVault
8 1 (3.45%) NetApp
8 1 (3.45%) Sophos
8 1 (3.45%) Veritas