Period
to 22 January 2019

The median annual salary for a 3rd Line Support was £32,500 in advertised job vacancies in the East Midlands during the 6 months to 22 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > East Midlands
6 months to
22 Jan 2019
Same period 2018 Same period 2017
Rank 191 175 178
Rank change year-on-year -16 +3 +53
Permanent jobs requiring a 3rd Line Support 19 58 69
As % of all permanent IT jobs advertised in the East Midlands 0.45% 1.12% 1.14%
As % of the Job Titles category 0.46% 1.15% 1.18%
Number of salaries quoted 17 48 63
East Midlands median annual salary £32,500 £35,000 £34,750
Median salary % change year-on-year -7.14% +0.72% -4.79%
10th Percentile £29,000 £25,000 £31,250
90th Percentile £41,250 £42,875 £43,750
England median annual salary £35,000 £37,500 £36,200
% change year-on-year -6.67% +3.59% -3.47%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 4,124 5,057 5,870
% of permanent IT jobs with a recognized job title 96.67% 97.47% 97.27%
Number of salaries quoted 3,073 4,269 4,695
East Midlands median annual salary £42,500 £40,000 £40,500
Median salary % change year-on-year +6.25% -1.23% +3.85%
10th Percentile £25,000 £24,450 £24,000
90th Percentile £67,500 £63,750 £63,750
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

3rd Line Support
Job Vacancy Trend in the East Midlands

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for 3rd Line Support in the East Midlands

3rd Line Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the East Midlands.

Salary trend for 3rd Line Support in the East Midlands

3rd Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the East Midlands region over the 6 months to 22 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire -5 10 £32,500 +30.00% 3
Nottinghamshire +12 5 £30,000 -14.29%
Lincolnshire +23 2 £30,000 +9.09%
Leicestershire -47 2 £36,500 -0.79% 1
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 22 January 2019, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring 3rd Line Support in the job title.

1 14 (73.68%) VMware
2 13 (68.42%) Windows
2 13 (68.42%) Microsoft
3 11 (57.89%) Cisco
3 11 (57.89%) Windows Server
4 10 (52.63%) Microsoft Certification
4 10 (52.63%) MCSE
5 8 (42.11%) VMware Certified Professional (VCP)
5 8 (42.11%) Windows Server 2008
5 8 (42.11%) Office 365
5 8 (42.11%) Cisco Certification
6 7 (36.84%) MS Exchange
6 7 (36.84%) TCP/IP
6 7 (36.84%) Active Directory
6 7 (36.84%) Hyper-V
6 7 (36.84%) VLAN
7 6 (31.58%) Windows Server 2012
7 6 (31.58%) SAN
8 5 (26.32%) CCNA
8 5 (26.32%) Clustering
8 5 (26.32%) Patch Management
8 5 (26.32%) VMware Infrastructure
8 5 (26.32%) Skype for Business
9 4 (21.05%) vSphere
9 4 (21.05%) Network Load Balancing
9 4 (21.05%) Retail
9 4 (21.05%) Firewall
9 4 (21.05%) Citrix
9 4 (21.05%) CCNP
9 4 (21.05%) DNS

3rd Line Support Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (36.84%) MS Exchange
2 5 (26.32%) Skype for Business
3 4 (21.05%) SharePoint
4 1 (5.26%) Exchange Server 2010
Applications
1 3 (15.79%) Microsoft Office
Cloud Services
1 8 (42.11%) Office 365
2 3 (15.79%) IaaS
2 3 (15.79%) PaaS
2 3 (15.79%) SaaS
3 2 (10.53%) Microsoft Azure
4 1 (5.26%) Amazon AWS
Communications & Networking
1 7 (36.84%) TCP/IP
1 7 (36.84%) VLAN
2 6 (31.58%) SAN
3 4 (21.05%) DHCP
3 4 (21.05%) DNS
3 4 (21.05%) Firewall
3 4 (21.05%) WAN
4 3 (15.79%) Fibre Channel
5 2 (10.53%) LAN
5 2 (10.53%) Wireless
6 1 (5.26%) IPsec
6 1 (5.26%) MPLS
6 1 (5.26%) NAS
6 1 (5.26%) Skype
6 1 (5.26%) Unified Communications
6 1 (5.26%) VPN
Database & Business Intelligence
1 4 (21.05%) SQL Server
2 3 (15.79%) SQL Server 2014
General
1 4 (21.05%) Retail
2 2 (10.53%) Telecoms
3 1 (5.26%) Finance
3 1 (5.26%) Manufacturing
Miscellaneous
1 5 (26.32%) Clustering
2 3 (15.79%) Hybrid Cloud
2 3 (15.79%) Public Cloud
3 1 (5.26%) Analytical Skills
3 1 (5.26%) Data Centre
3 1 (5.26%) Enterprise Software
3 1 (5.26%) Enterprise Storage
3 1 (5.26%) Fat Client
3 1 (5.26%) Management Information System
3 1 (5.26%) Replication
3 1 (5.26%) Thin Client
Operating Systems
1 13 (68.42%) Windows
2 11 (57.89%) Windows Server
3 8 (42.11%) Windows Server 2008
4 6 (31.58%) Windows Server 2012
5 4 (21.05%) Windows Server 2003
6 2 (10.53%) Windows 10
7 1 (5.26%) Linux
7 1 (5.26%) Windows 7
7 1 (5.26%) Windows 8
Processes & Methodologies
1 5 (26.32%) Patch Management
2 4 (21.05%) ITIL
2 4 (21.05%) Network Load Balancing
3 3 (15.79%) Disaster Recovery
3 3 (15.79%) Mentoring
4 2 (10.53%) Infrastructure Engineering
5 1 (5.26%) Agile Software Development
5 1 (5.26%) Asset Management
5 1 (5.26%) Creative Thinking
5 1 (5.26%) Document Management
5 1 (5.26%) Facilities Management
5 1 (5.26%) High Availability
5 1 (5.26%) Problem Management
5 1 (5.26%) Problem-Solving
5 1 (5.26%) Project Management
5 1 (5.26%) Software Asset Management
5 1 (5.26%) Workflow
Programming Languages
1 4 (21.05%) SQL
2 3 (15.79%) PowerShell
3 1 (5.26%) VBScript
Qualifications
1 10 (52.63%) MCSE
1 10 (52.63%) Microsoft Certification
2 8 (42.11%) Cisco Certification
2 8 (42.11%) VMware Certified Professional (VCP)
3 5 (26.32%) CCNA
4 4 (21.05%) CCNP
5 3 (15.79%) MCSA
5 3 (15.79%) VCP6
6 1 (5.26%) DBS Check
Quality Assurance & Compliance
1 2 (10.53%) SLA
System Software
1 7 (36.84%) Active Directory
1 7 (36.84%) Hyper-V
2 5 (26.32%) VMware Infrastructure
3 4 (21.05%) vSphere
4 1 (5.26%) DFS Replication
4 1 (5.26%) Virtual Servers
4 1 (5.26%) VMware ESXi
Systems Management
1 3 (15.79%) SCOrch
2 2 (10.53%) SCCM
3 1 (5.26%) Cisco CUCM
3 1 (5.26%) PaperCut
3 1 (5.26%) SafeCom
Vendors
1 14 (73.68%) VMware
2 13 (68.42%) Microsoft
3 11 (57.89%) Cisco
4 4 (21.05%) Citrix
5 1 (5.26%) CommVault
5 1 (5.26%) Dell Compellent
5 1 (5.26%) Equitrac
5 1 (5.26%) NetApp
5 1 (5.26%) QNAP
5 1 (5.26%) Sophos
5 1 (5.26%) Veeam